Brightcove Reviews & Product Details

Brightcove is an excellent video content management system for businesses.

It has a create UI which is easy to navigate, making it easy for our non-technical users to operate.

The streaming quality can be defined and it gives excellent video quality with a smooth streaming experience.

The analytics are captured automatically when using the Brightcove player which makes it easy to get valuable insights right out of the box.

Platinum support tier is one of the best customer support teams I have encountered. Communication is clear and they go the extra mile to help make sure you find a solution. Review collected by and hosted on G2.com.

Whilst the features are impressive, the pricing is a bit steep for smaller organisations. Review collected by and hosted on G2.com.

Easy to use and perform the workflows and functions needed for our organisation.

Customer Support is also relatively fairly timely. Review collected by and hosted on G2.com.

UI could be due for a refresh - make even more use friendly and accessible Review collected by and hosted on G2.com.

The stability of the product on a global scale. This is key to our platform and Brightcove helps us deliver consistent and always available video. Review collected by and hosted on G2.com.

Would like to see improved Quality of Experience analytics within the tool. Review collected by and hosted on G2.com.

Brightcove has always gone out of their way to fix any problems or concerns, even if it means developing new products and connectors for us. They are also competitive when it comes to pricing and will not be beat. Review collected by and hosted on G2.com.

When Brightcove bought Ooyala, it was a rough start as they didn't have all the features we needed that Ooyala has. But they didn't let that stop them from keeping our business. They connected me with the engineering team and built the platform to be exactly what we needed. So, anytime there is a dislike, Brightcove develops, fixes, or improves their platform to eliminate that dislike. Review collected by and hosted on G2.com.

Brightcove has been great for our video hosting needs. We host most of our videos on our website in Brightcove, and we also use their live module for virtual events and livestreams, both internal and external. It's a very easy-to-use interface and their customer support is top notch. Review collected by and hosted on G2.com.

Some of the interactivity and branding of galleries isn't as evolved as I'd like it to be, with limited customization options for galleries. playlists, etc. Would love more out-of-the-box interactivity for videos without have to purchase additional products. We also use Marketo for lead generations and would love a more robust integration. Review collected by and hosted on G2.com.

It's has amazing documentation on how to integrate it with our backend system, it provides great way to serve the content to our users, we have not faced any sort of problems while using it. Review collected by and hosted on G2.com.

I can not recall anything that we dislike about it. Review collected by and hosted on G2.com.

Both philosophically and technically, the team at Brightcove has anticipated our needs and has already thought through many of the pain points we experienced and felt with video content management and livestreaming. For example, their content management system solved almost all our internal content management problems right out of the box. I am excited to have a partner of this caliber to work with on a regular basis. This really does shine in their support process as well. Their support team is the most knowledgable team with the products they work with I have ever seen. Review collected by and hosted on G2.com.

In some ways, Brightcove retains a sea of features that are designated by a variety of names. While understanding their use cases is simple, the organizational thought between the individual products and features seems idiosyncratic at times. Review collected by and hosted on G2.com.

I love the wordpress player, we use videos for customer testimonials and it makes it super easy to add these to our website. Creating galleries makes everything look very clean and organizes our videos in a seamless way. Review collected by and hosted on G2.com.

There's not much we don't like about Brightcove! Review collected by and hosted on G2.com.

We have been using Brightcove as our sole video hosting and delivery solution for 5 years, and overall it accomplishes everything we set out to do when implementing a new solutions partner.

Implementing the platform to our website was simple and very customizable and is now controllable through the Brightcove software and our in-house CMS. We use the software to host product videos on our site as well as all of our internal training and communications. Through the use of Brightcove's gallery system, we were able to create multiple dedicated websites to serve different functions. Our customer-facing video library was easy to build and houses all our outward-facing videos, and an internal video library was easily secured behind our single sign-on and has been a massive improvement for our intercompany communications.

Brightcove also brings several innovative technical features that have helped us improve our video program. Video interactivity, robust reporting that was easily connected to Google Analytics, and a keyword tagging system that allowed us to create automated playlists have all been stand out features for our team.

Their customer representatives and account managers have also been very responsive when helping with any technical problems and always helped find solutions quickly.

I highly recommend partnering with Brightcove if you are looking for a solution that brings innovation, excellent customer service, and attention. Review collected by and hosted on G2.com.

There is not much that I do not like about the platform overall. I do think that the navigation and folder structure can sometimes be a bit cumbersome, especially as you begin to add hundreds or thousands of video files to the system. It is a manageable problem through the use of the keyword tagging system and the creation of custom folders. I would recommend starting to plan a storage and keyword structure for your files very early in the process before it becomes too overwhelming. Review collected by and hosted on G2.com.

We run our entire daily live broadcast through BC, along with our OTT platform for our VOD content. I love the UI of the admin site - it feels like true broadcasting software versus a web-based platform.

In addition to the UI, I greatly appreciate the relationship I've created with our Account Managers. They have been a great asset in ensuring the overall relationship between FreightWaves and Brightcove stays positive. Review collected by and hosted on G2.com.

The only downside of Brightcove is that the system is robust. Understanding the entire software (like how episodes/seasons/series are set up) was the most challenging part of Brightcove. Internally we (I) created a 'How To' document to ensure other people knew how to work the system. Review collected by and hosted on G2.com.