--- title: Workato Reviews meta_title: 'Workato Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 777 reviews by the users' company size, role or industry to find out how Workato works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 777 scale: '5' date_modified: '2026-07-29' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Workato Reviews **Vendor:** Workato **Category:** [iPaaS Software](https://www.g2.com/categories/ipaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 777 ## About Workato Workato is the #1-rated iPaaS and the leader in Enterprise MCP — the platform enterprises trust to unify integration, automation, and AI in one secure, cloud-native runtime. Trusted by over 12,000 customers including half the Fortune 500, Workato connects every system, process, and data source with 14,000+ pre-built connectors. What sets Workato apart: Enterprise MCP turns proven business processes into governed, agent-ready skills that any AI agent — Claude, ChatGPT, Cursor, or custom-built — can execute safely and predictably. No rip-and-replace required. Whether modernizing legacy integrations or deploying agentic AI at scale, Workato delivers the orchestration, governance, and trust needed in the enterprise. ## Workato Pros & Cons **What users like:** - Users find Workato to be **user-friendly and efficient** , allowing easy automation without technical expertise. (239 reviews) - Users love the **easy integrations** offered by Workato, making automation between tools simple and efficient. (173 reviews) - Users value the **ease of integrations** with Workato, appreciating its user-friendly interface and extensive pre-built connectors. (171 reviews) - Users appreciate Workato's **user-friendly design and automation capabilities** , enhancing productivity and simplifying complex workflows. (155 reviews) - Users love the **ease of automation** in Workato, saving hours by effortlessly integrating various tools and systems. (148 reviews) - Users appreciate the **excellent customer support** provided by Workato, enhancing their integration experience and workflows. (105 reviews) - Flexibility (98 reviews) - Efficiency (95 reviews) - Simple (95 reviews) - Intuitive (90 reviews) **What users dislike:** - Users find the **complexity** of Workato daunting, especially regarding terminology and pricing structures that confuse newcomers. (69 reviews) - Users find the **learning curve steep** , with complex workflows and overwhelming onboarding complicating initial use. (58 reviews) - Users express frustration over **data limitations** in Workato, hindering email sends and file transfers for larger tasks. (55 reviews) - Users find the **limited application library** of Workato restrictive, requiring manual setup for less common integrations. (55 reviews) - Users face a **steep learning curve** with Workato, finding onboarding and initial setup quite overwhelming and complex. (48 reviews) - Feature Limitations (47 reviews) - Users find Workato's **expensive pricing** a challenge, potentially hindering its adoption compared to cheaper alternatives. (45 reviews) - Learning Difficulty (45 reviews) - Users find Workato's **limited features** such as lack of loops and timeout issues to hinder automation capabilities. (44 reviews) - Data Management Issues (42 reviews) ## Workato Reviews ### 1. Experience from Integration Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Damien M. | Integration Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Workato?** I've used Workato support many times and they are the most helpful and structured support I've ever worked with. Quick to reply, fair if there's no apparent solution, and willing to go deeper if you have a specific problem! **What do you dislike about Workato?** A ticket followup system would be nice so you can look back at them in a more structured way than a chat. Maybe an AI recap of the chat would be nice. **What problems is Workato solving and how is that benefiting you?** Platform specific problems, edge cases, complex transformations... **Official Response from Nikki Salvie Clarin:** > Hi Damien, Thank you for leaving a review. We're happy to hear that you've found our customer support quick to respond and able to dive deep into specific issues when needed. It's always great to know that our support team has been helpful. We appreciate your suggestion about improving our ticket follow-up system and will definitely look into how we can implement this in the future. We’re thrilled to have you with us and can't wait to see all the great things you’ll accomplish with Workato! Cheers, Nikki, CX Analyst @ Workato ### 2. AssistIQ was very helpful in getting to the bottoom of an issue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Workato?** Levi from AsistIQ was very helpful and showed her knowledge by asking great questions and directing me to where I needed to go **What do you dislike about Workato?** The text for the "widgets" are not accurate or not tell the whole use of the "widget" **What problems is Workato solving and how is that benefiting you?** I'm able to develop quickly to address challemges **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving us a review! It’s awesome to learn how Levi was able to provide you with the support you needed and guide you effectively. We’re so glad to hear that Workato’s AssistIQ has enabled you to develop solutions swiftly and tackle challenges head-on. We did take note of your feedback about the widget descriptions not being as clear or comprehensive as they could be. We appreciate you sharing this with us and will definitely look into how we can improve its clarity and accuracy. If there’s anything else we can do to help, please don’t hesitate to reach out. Cheers, Nikki, CX Analyst @ Workato ### 3. Great and powerful tool with knowledgable people **Rating:** 4.0/5.0 stars **Reviewed by:** Noémi G. | Head of Technical Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Workato?** - Easy to use - Responsive support team - Great customer success team - Insightful and useful documentation -Powerful tool - Continuous updates and improvements -Easy to build customized integrations **What do you dislike about Workato?** - Error managing and logging - No overview of actions in a loop, only the latest run is available - Recipe lifecycle management - CICD approach **What problems is Workato solving and how is that benefiting you?** Deliver integrations to our clients faster and in a more scalable way. Easily manage and adapt integrations without the involvement of developers. **Official Response from Nikki Salvie Clarin:** > Hi Noémi, It means a lot to us to hear that you find Workato to be a powerful tool and that you've had a great experience so far with our support and success teams. We're thrilled that we could help you deliver integrations to your clients faster and at scale. Thank you for sharing your feedback with us! We understand the importance of error management and would love to make your experience with Workato even better. If there's anything specific about error logging, recipe lifecycle management, or repeat and loop actions that you need help with, please don't hesitate to reach out anytime. Cheers, Nikki, CX Analyst @ Workato ### 4. Excellent platform with amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Ali R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Workato?** I love the simplicity of the platform and how quickly it has made a difference to our business. We are using it to support business processes that it is not really designed to manage, but it has managed to not only deliver but excel at these workflows. We are starting to exapnd its use through the wider team. Whenever a new use case comes up, Workato can inevitably handle it. The support structure for the platform has been outstanding **What do you dislike about Workato?** The initial implementation took a while as we had so many use cases to choose from. it was confusing at first for new users, especially with the On Prem agents and the config of the connections on grouped servers. **What problems is Workato solving and how is that benefiting you?** We use it to support our overnight supply chain batch processing. This is a fundamental control mechanism in our replenishment processing and is used daily. We also use it to manage our Retail APIs as well as to support our DRS scheme APIs. It is also used for file transfers on critical systems/processes. **Official Response from Nikki Salvie Clarin:** > Hi Ali, Thank you for sharing your experience! We appreciate you highlighting the simplicity of our platform, and we're so glad we could help you automate your business processes with ease. We're amazed by the number of retail and supply chain use cases your team has used Workato for, and we can't wait to see you expand your automations within your team. If you have questions or need our help, please don't hesitate to reach out. Stay awesome and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 5. Great tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph L. | Senior Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Workato?** User friendly, easy to integrate and great technical support. **What do you dislike about Workato?** The number of features for HTTP calls could be further increased. **What problems is Workato solving and how is that benefiting you?** I need to pass data from my ERP to a vendor in JSON format. Workato is able to be the middleware to get all this automated and formatted. **Official Response from Nikki Salvie Clarin:** > Hi Joseph, Thank you for sharing your thoughts with us! We're so glad that our support team has been able to assist you effectively. It's great to see how Workato has helped automate the process of transferring data from your ERP to your vendor in JSON format—it sounds like a real game-changer for your operations! We appreciate your feedback on expanding the features for HTTP calls. Insights like yours help us improve to better meet your needs. We're excited to continue working with you and can't wait to bring even more value to your business. Thanks again for your trust in us! Cheers, Nikki, CX Analyst @ Workato ### 6. Flexible, They Listen to customers and Fantastic error handling so my team loves it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Workato?** Very easy to use. Good architecture. Great error handling, dev and test are very easy. Developers love it **What do you dislike about Workato?** Doesn't have a bot for google workspace. Not as great for ETL/ELT processes **What problems is Workato solving and how is that benefiting you?** b2b integrations, moving large amounts of data from sources to destinations for analysis and reporting. Simple reporting needs (for SQL query based data dumps) **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for the fantastic review! We're beyond thrilled to hear that you and your team love Workato and that the error-handling feature is working smoothly for you. It's also great to know that the integrations you've built with us are helping you easily move data for analysis and reporting at a large scale. We hear you on the need for Google Workspace bots and better handling of ETL/ELT processes. We're always looking for ways to make Workato even better, and feedback like yours enables us to do just that. Thanks again for sharing! If you have any other ideas or need our help, please don't hesitate to reach out. Cheers, Nikki, CX Analyst @ Workato ### 7. One of the best tool for Automation and easiest tool to create custom connectors which suppports all **Rating:** 5.0/5.0 stars **Reviewed by:** Udaykumar K. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Workato?** Features I like 1. All the options are present of Recipe creation 2.Provide most of the connectors that are ready to use 3.Easiest way to include connections 4.I love SDK for custom connector which make ease of Implementation 5. Has best customer support, they will help if you stuck and has a wide documentation. 6. SDK supports almost everything which make ease of Integration **What do you dislike about Workato?** There are some featurs that are not available in connector SKD, which can make easier to code 1.Code formatter button 2.Single block of code execution 3.Auto complete code, words that are present in sdk 4.Ruby has wide functionalities, but here it has been restricted **What problems is Workato solving and how is that benefiting you?** We have some which have to be used by clients using postman Here we have implemented ad custom connector using SDK and solved the the problem facing by clients **Official Response from Nikki Salvie Clarin:** > Hi Udaykumar, We appreciate you sharing your positive experience with our platform and support! It's great to know that you find Workato user-friendly and appreciate our wide range of connectors and SDK features. We value your suggestions for improvement and will definitely send these over to our product team for consideration. If you have any questions or need our assistance, please feel free to reach out to us. Thank you for choosing Workato! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 8. Easy to use, does more than what you can think of **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Workato?** Ease of use, Library of connectors, Centazed Governance and distributed execution philosophy, Best customer support **What do you dislike about Workato?** Changing licensing model which makes it difficult for transition **What problems is Workato solving and how is that benefiting you?** Orchestrastration layer for our business - Integration platform our API Management **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for sharing your thoughts with us! It's great to see how Workato has become an orchestration layer for your business, enhancing your API management and integrations. We're thrilled to hear that you've also had a great experience with our customer support! We hear your concern about the licensing model and understand that transitions can be challenging. Your feedback is important to us, and we'll definitely share it with our team to see how we can make this process smoother for you and others in the future. We're excited to see how you continue to leverage Workato to achieve your business goals. Thanks again for your review and trust in us! Cheers, Nikki, CX Analyst @ Workato ### 9. Helping to transform our technology stack **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** We implemented workato as part of our technology stack with our new Warehouse management system. It allowed us to transform how we manage integrations with our customers, and through the journey discovered more business use cases we didn't expect. **What do you dislike about Workato?** No issues with the product but the price increase this year was a shock. **What problems is Workato solving and how is that benefiting you?** Integrations with our customers. Improved automated process within the business. **Official Response from Nikki Salvie Clarin:** > Hi Chris, We really appreciate you taking the time to share how Workato has played a pivotal role in transforming your technology stack and helped you uncover additional business use cases. It's great to hear about the benefits you've experienced using our platform such as enhanced customer integrations and more automated processes within your business. We're excited to continue this journey with you and see how else Workato can help. Thank you so much for your feedback and trust in us! Cheers, Nikki, CX Analyst @ Workato ### 10. IPaaS tool which anyone can use **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Workato?** Workato is one of the best IPaaS tool in the market. It is easy to use even if you don't have any dev experience. The implementation of the integrations are very easy.Even if we stuck at some point, the live chat feature which helps us to chat with experts to resolve our issues. We have recently implemented our employee onboarding process with Teams Workbot feature which saves lot of time. Initially we bought workato for few automations for support team, our business leaders are happy with how workato helps their daily activities which made us to expand automations for IT,Sales,Billing,Finance and Procurement teams. **What do you dislike about Workato?** Though workato uses no code recipes, for some use cases we need to customise the logic for that we need to write code. Currently workato provides Python and JavaScript for custom code but it has some limitations comparatively with other IPaaS tools. If we are able to code easily then it would be greater advantage for complex use cases. **What problems is Workato solving and how is that benefiting you?** Although there are lot of tools available in the market, the process of building APIs is easy and cheap in workato which helps us to automate lot of activities in different teams. The workbot feature helps us to communicate with different teams efficiently to reduce the time for on boarding process of employees. **Official Response from Nikki Salvie Clarin:** > Hi Gokul, Thank you for taking the time to write a review for us! We love that you're using Workbot for your employee onboarding process. It means a lot to hear that Workato is helping you expand your automation initiatives across different teams and save time in your daily operations. We appreciate your feedback, and we'll make to sure send it over to our product team so we can make your experience even better. We're excited to see what else we can automate together, and if there's anything more we can do to help, please don't hesitate to reach out. We'd love to hear more from you! Stay awesome and happy automating, Nikki, CX Analyst | nikki.clarin@workato.com ### 11. Workato to save time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Workato?** The simple boolean logic allows for the designs of recipes to become very intuitive **What do you dislike about Workato?** No real clarity on the practices that are better **What problems is Workato solving and how is that benefiting you?** Automation ### 12. I will strongly suggest workato to use for any systems to integrate and automation **Rating:** 5.0/5.0 stars **Reviewed by:** Harish T R. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Workato?** User friendly and easy use even in NON technical persons as well **What do you dislike about Workato?** Limitations in HTTP calls and less concern about price (Charging money for each task in DEV instance as weell) **What problems is Workato solving and how is that benefiting you?** it's helping us to easy to develop the integration process **Official Response from Nikki Salvie Clarin:** > Hi Harish, Thank you for the fantastic review! It's great to hear that you've found building integrations with Workato a breeze even for non-technical users. We're excited to continue supporting your automation journey and are here to assist with any challenges you might face along the way. Thanks again for your feedback and for being a part of our community! Cheers, Nikki, CX Analyst @ Workato ### 13. Great middleware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Workato?** low - code / no -code. Great support. Easy to work with. Team loves **What do you dislike about Workato?** Workato is an intuitive tool with many connectors to other services. The downsize can be a cost which can be managed through an efficient use of the tasks **What problems is Workato solving and how is that benefiting you?** a quick integration between ecommerce systems **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for taking the time to share your thoughts with us! It's awesome to hear that you and your team are enjoying the low-code/no-code features of Workato and that our support team has been able to assist you effectively. We're thrilled to know that our tool has facilitated a quick integration between your e-commerce systems, making things run a bit smoother on your end. We're so excited to continue working with you and can't wait to see how you leverage Workato to further enhance your operations. If there's anything we can do to help, please don't hesitate to reach out to our support team. Thanks again for the great review! Cheers, Nikki, CX Analyst @ Workato ### 14. Easy to use and a very powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Workato?** Its easy to use and we can connect with other integrations and customise it according to our business requirement. Implementation of the workflow is also easy. Customer Support is great. I use it frequently to support other usecases. **What do you dislike about Workato?** Sometimes working with lists may be difficult but gets easier with practice. **What problems is Workato solving and how is that benefiting you?** Customizing according to our needs which the product does not natively support **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for sharing your thoughts with us! It's great to hear that you find Workato adaptable to your unique requirements and that our customer support team has been able to assist you effectively. We appreciate your honesty about the challenges of working with lists. It sounds like you're getting the hang of it, but we'd be happy to hear from you should feel the need to reach out for help. We're excited to continue supporting you and your business, and we can't wait to see what you'll accomplish next! Cheers, Nikki, CX Analyst @ Workato ### 15. Supercharge the Automations **Rating:** 5.0/5.0 stars **Reviewed by:** karthik k. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Workato?** Workato has been way to go for all my enterprise Automatin and Integration. It is super easy to create an Integration between two system. Not only devlopers can work on the tool , Even a business team can easily work on it and create thir own Integratins at minimul effort and Speed. **What do you dislike about Workato?** It needs to more focused on API part where Exposing APi and Api Platform whete it is currenly at beginner level. **What problems is Workato solving and how is that benefiting you?** Workato solves manly below problem for Enterprise 1) Easy to devlop and Deploy the applications 2) Never worry about the Resources as it is in the cloud, u can always increase the size 3) INtegrate the Sytem with in Minutes 4) Even Business Team can also use this applciation to develop their integratins **Official Response from Nikki Salvie Clarin:** > Hi Karthik, Thank you for sharing your feedback! It's great to hear that Workato has been your go-to for your enterprise automation and integration needs, and we're thrilled that both your technical and functional teams find our platform easy to use. We value your feedback and will continue to make your experience even better. If there's anything we can do to help, please don't hesitate to reach out! Have a great day and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 16. A Comprehensive and Powerful That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Workato?** Easy to use. It meets a lot of enterprise level requirements and very flexible in ways users can build solutions through the platform. **What do you dislike about Workato?** I wish there are more Workato supported connectors. There's no way to monitor webtraffic so when running into rate limit issue, it is really hard to troubleshoot. **What problems is Workato solving and how is that benefiting you?** Workato platform revealed previously unknown internal workflows, enabling us to standardize procedures across the organization. By grouping these workflows, we developed larger initiatives for greater efficiency. **Official Response from Nikki Salvie Clarin:** > Hi there, We really appreciate you taking the time to leave a review. We’re thrilled that Workato has met your enterprise-level needs and helped standardize your internal workflows, allowing you to expand your initiatives to drive greater efficiency. We hear your concerns about the need for more supported connectors and the challenges with monitoring web traffic. We're constantly working to expand our connector offerings and improve our platform's functionality -- your feedback is crucial in helping us make Workato even better. If you have any more insights or need further assistance, please don't hesitate to let us know. Thanks again for being a valued member of our community! Cheers, Nikki, CX Analyst @ Workato ### 17. Excellent integration and automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tomer C. | Business Application Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Workato?** Easy to build flows and integrate multiple systems, it is codeless **What do you dislike about Workato?** Expensive to deploy, and the pricing model pushes you to use it less effectively **What problems is Workato solving and how is that benefiting you?** Easy to integrate and automate the processes, with no need to hire programmers and infrastructure experts. Easy to monitor the automatic processes and trigger actions as needed. **Official Response from Nikki Salvie Clarin:** > Hi Tomer, Thank you for sharing your experience with Workato. We're thrilled that you find integrating your systems and automating your processes easy with our platform. We appreciate your feedback about our pricing, and we're constantly working to improve our offerings so that all our users can fully benefit from Workato without limitations. If you have any other specific feedback or concerns, please don't hesitate to reach out anytime! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 18. Workato Revolutionised our integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** The speed and flexibility of the platform including the ability to run Ruby code directly in the platform without maintaining servers **What do you dislike about Workato?** Would like some additional lines and detail of the stack trace when debugging a Ruby Code snippet as the current response on error doesn't actually list the line the error was encountered which is a problem for larger code blocks. **What problems is Workato solving and how is that benefiting you?** Integrations with clients and business partners are significantly faster and we can always go above and beyond to deliver a solution that is seamless for our clients. **Official Response from Nikki Salvie Clarin:** > Hi Josh, Thank you so much for sharing your thoughts with us! It's fantastic to hear how Workato's speed and flexibility have revamped your integration processes and made such a positive impact on your operations. We appreciate your feedback on the debugging process for Ruby code snippets. It's crucial for us to know where we can improve, and we'll definitely keep this on our radar for future enhancements. It's great to see that your integrations have become significantly faster, allowing you to deliver seamless solutions to your clients and business partners quickly. We're excited to continue supporting your journey and can't wait to see what you'll achieve next with Workato. Cheers, Nikki, CX Analyst @ Workato ### 19. Efficiency Unleashed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Workato?** Workato has become a game-changer for our business by streamlining workflows and automating repetitive tasks. Here's what truly impresses me: Citizen Integrator Power: No longer reliant on IT for every integration! Workato empowers users with a user-friendly interface (think drag-and-drop) to build automations, democratizing process improvement. Connects Anything, Automates Everything: Workato's vast library of pre-built connectors makes integrating any application a breeze. Salesforce, Marketo, Google Suite - you name it, Workato connects it. This allows us to automate data flow across departments, eliminating silos and boosting collaboration. Time & Money Saved: By automating manual tasks, Workato frees up our team's valuable time to focus on strategic initiatives. Additionally, fewer errors and improved data accuracy translate to significant cost savings. **What do you dislike about Workato?** While Workato is a fantastic tool, there's always room for improvement. Here's a minor point to consider: Complexity for Advanced Needs: For very intricate workflows, Workato might require some coding knowledge to achieve the desired level of customization. However, their library of pre-built functions is constantly expanding, making it easier than ever to tackle complex automations. Overall, Workato's strengths far outweigh any minor limitations. It's a powerful and user-friendly platform that has significantly enhanced our operational efficiency. **What problems is Workato solving and how is that benefiting you?** Workato tackles a common pain point for businesses: fragmented workflows and siloed data across different applications. Here's how it benefits you: Boosts Efficiency: Workato automates repetitive tasks that used to eat up time, freeing your team to focus on higher-value activities. Imagine automatically syncing customer data between your CRM and marketing platform, eliminating manual data entry and saving hours of work.expand_more Reduces Errors: Manual data entry is prone to errors.expand_more Workato automates data transfer, ensuring accuracy and consistency across your systems.expand_more This translates to fewer mistakes, happier customers, and potentially less rework. Improves Collaboration: By connecting various applications, Workato breaks down data silos.expand_more Teams can access the information they need in real-time, fostering better collaboration and streamlining processes. Enhances Visibility: Workato provides a centralized view of your workflows, allowing you to monitor progress and identify bottlenecks.expand_more This improved visibility empowers you to optimize your operations and make data-driven decisions. Overall, Workato solves the problem of disconnected systems and manual processes, leading to a more efficient, accurate, and collaborative work environment. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for sharing your experience with us! It's great to hear that Workato has had such a positive impact on your business and that you also find our platform powerful yet easy to use. We're thrilled that we could help you streamline your workflows and boost your efficiency. Your feedback is valuable to us as we continue striving to expand our library of connectors and make your automation experience even better. If you have any questions or need help with your recipes, please don't hesitate to reach out to our support team. We can't wait to see what else we can automate together! Stay awesome and happy automating, Nikki, CX Analyst | nikki.clarin@workato.com ### 20. Zapier on steroids **Rating:** 3.5/5.0 stars **Reviewed by:** Leo A. | L2 Support Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Workato?** The support, the user interface, the way you can organize the recipes, the logs. **What do you dislike about Workato?** It's very expensive, I can't think of anything else. **What problems is Workato solving and how is that benefiting you?** Integration with Salesforce **Official Response from Nikki Salvie Clarin:** > Hi Leo, Thank you for sharing your experience with us. We're glad you're enjoying Workato's user interface and customer support, and it's great to see that you're benefiting from the Salesforce integration. We understand that the cost can seem a bit steep, and we're always looking for ways to balance our pricing with the value we aim to provide. We really appreciate your feedback as it helps us improve and ensure we can meet your needs. If there’s anything else we can do to help or any other feedback you’d like to share, please don’t hesitate to reach out. Cheers, Nikki, CX Analyst @ Workato ### 21. Strongly suggest to use workato **Rating:** 5.0/5.0 stars **Reviewed by:** harish r. | Technical Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Workato?** User friendly and Easy to implement and integrate quicky and efffective customer support **What do you dislike about Workato?** Limitations for HTTP calls from an endpoints **What problems is Workato solving and how is that benefiting you?** quicky we can Develop integration and Automations **Official Response from Nikki Salvie Clarin:** > Hi Harish, Thank you for sharing your experience with us! We're thrilled that you've been able to develop integrations quickly and that our customer support has been effective for you. We appreciate your feedback on the HTTP endpoint calls. We're always looking to improve, and insights like yours help us do just that. Please don't hesitate to reach out if there's anything specific you'd like us to help you with. We can't wait to see what you'll automate next with Workato! Cheers, Nikki, CX Analyst @ Workato ### 22. It is an awesome no-code tool that helps you automate business processes and integrate business apps **Rating:** 4.5/5.0 stars **Reviewed by:** Rishabh K. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Workato?** The UI is very user-friendly and easy to use. The data from API calls and APP actions are very well organized in the data pill. It helps a lot in mapping data for various integrations. It stores the recent jobs data and also allows a user to repeat the job process with the same data when failed. Customer support is also one of the best I've experienced so far. They are very quick to respond and provide accurate details and help with queries. Apart from this Workato also offers free training and certifications. There is a community library where developers publish different automation that comes in very handy sometimes. One of the most useful features is Workato's real-time event-based triggers. This is the best Workato offers. **What do you dislike about Workato?** There is no dependency graph or details available to sort out the dependency and tracking of CRUD operations on the lookup tables just like they provide for the connections. There is no option to jump to jobs from a specific date in the past. When you have automation with hundreds of jobs every day, it is very hard to look for the past job while debugging because you have to keep going to the next pages and scroll to the bottom for each page. The external database platform support is needed like MongoDB. The most needed and useful feature we often use in programming is the while loop and loop break (on a certain condition) features. I often came to certain situations while building the automation where I must need to use these features in order to implement the logic and also reduce the complexity. But they don't provide it. I suggested it via customer support a quarter ago but I guess the support staff didn't pass the information to the Dev team. There is a timeout limit of 90 minutes for an automation job. This is sometimes troublesome when we have to run automation that processes a larger amount of data/requests and can not be divided into multiple jobs, in this case, we can not automate such a process via Workato. There is a limitation of reading CSV with maximum of 50000 records, but we often have to work with hundreds of thousands of records and parse them to process. **Recommendations to others considering Workato:** Go for it. Watch out for the budget. **What problems is Workato solving and how is that benefiting you?** The major problem it is solving is the codeless development with such great reliability. Of course if we go by programming each and every process, it will take a significantly huge amount of time and lots of debugging for a team to get started only. Still, they will not be able to build such featureful and reliable automation we can build using Workato. There are people with good management skills and understanding of business processes but not proficient in coding and not having such a big team of Devs to build automation. For them, Workato is the ultimate tool to build automation and integrate applications to make business processes smooth and well automated. **Official Response from Cassandra Long:** > Hi Rishabh, Thank you so much for your amazing review. It shows you put a lot of thought into your review and provided us with helpful details. We love that you define our customer support team as one of the best and that you find the UI very user friendly. It is also wonderful to hear you enjoy Workato's real-time event-based triggers. We thank you for your honest opinion on your dislikes and we sincerely apologize for the inconveniences caused by the items noted in the review. Your feedback will get communicated to our product team and it will help guide them in continuously improving our products and offerings. Please don’t hesitate to reach out if we can assist with anything or if you have any questions. We thank you and are honored you have chosen Workato as your automation partner. Keep on automating! Thank you, Cassandra - Customer Experience Specialist ### 23. Great integration tool, Has a lot of relevant connectors, easy to configure and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Ran L. | Salesforce Team Lead , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Workato?** The features and the ability to build and debug easily. In addition the support is great, they helped me with a lot of different questions. It is really easy to inegrate and build use connectors **What do you dislike about Workato?** Nothing, so for I love it. Thank you for this tool **What problems is Workato solving and how is that benefiting you?** Integration different information systems in our organization **Official Response from Nikki Salvie Clarin:** > Hi Ran, Thank you for taking the time to share your thoughts with us! It's awesome to hear about the benefits you're experiencing, particularly how Workato's library of connectors is helping you integrate different systems within your organization. We're also glad to know that the features enable you to build and debug your recipes with ease and that our support team has been able to assist you effectively with your queries. We truly appreciate your trust and support, and we're excited to see more of what you'll accomplish with Workato! Have a great day! Nikki, CX Analyst @ Workato ### 24. Just the right tool for our business analysts to get things done **Rating:** 5.0/5.0 stars **Reviewed by:** Steven K. | Head of IT & Data Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Workato?** Great user experience Good level of functionality abstraction Large number of supported connectors Open to interaction about product features **What do you dislike about Workato?** EU datacenter functionality lags behind US datacenter Not cheap Reading from paginated API's requires technically complicated workarounds Limited possibilities of adding comments to recipes Learning curve for SDK Legal terms and conditions **What problems is Workato solving and how is that benefiting you?** Workato helps us keep customer satisfaction high by orchestrating responsive and high quality customer support activities **Official Response from Nikki Salvie Clarin:** > Hi Steven, Thank you for taking the time to share your experience with us! It's really great to hear how Workato has been instrumental in enhancing your customer support activities and keeping your customer satisfaction levels high. We're thrilled that you're enjoying the great user experience and the extensive functionality our platform offers. We appreciate your honest feedback about the areas we can improve. Your insights are invaluable to us as we strive to make our product better for everyone. Please don't hesitate to reach out if there's anything specific that we can do to help address your concerns. We're here to support your continued success and are excited to achieve more together. Thanks again for your trust in us! Cheers, Nikki, CX Analyst @ Workato ### 25. Excellent service and above all the support. **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas F. | Integrations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Workato?** It is an excellent platform that solves most of our use cases. I would like to commend the support team on two aspects: 1. The artificial intelligence they implemented is very effective and smart. 2. The team always responds quickly. **What do you dislike about Workato?** all good nothing to comment its all perfect **What problems is Workato solving and how is that benefiting you?** Integration with clients ### 26. Great platform, helpful and engaging team **Rating:** 5.0/5.0 stars **Reviewed by:** Russ M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Workato?** The platform is intuitve to use, well supported by quality learning resources, documentation and customer support team. The ability to generate business value through simple and easy integrations in a short space of time means you can start to deliver a return on your investment very quickly. The implementation of the platform was straightforward, and being supported by best practices allowed us to develop a robust approach to governance and processes. Now that we are up and running and have delivered our first few recipes to production, the apetite for use is already growing quickly. The ongoing value to the business, if we continue to manage it in the right way, will far outweigh the costs. **What do you dislike about Workato?** Task consumption can be eaten up quickly if you are not strict with standards and practices. Not really a dislike, more highlighting the need to have a team who oversee the use of the platform and apply boundaries to work within. **What problems is Workato solving and how is that benefiting you?** Disconnected systems that did not talk to each other inefficient manual process that needlessly consumed staff time **Official Response from Nikki Salvie Clarin:** > Hi Russ, Thank you so much for choosing Workato! We're truly amazed that you've been able to deliver ROI to the business in a short time by building integrations with us. We're thrilled that you find our platform intuitive and have a positive experience with our customer support and resources. We appreciate your feedback on task consumption and the importance of setting governance. Our team is dedicated to helping you maximize the value of Workato and ensure efficiency in your workflows. If you need help optimizing your recipes or have any questions, please don't hesitate to reach out. Stay amazing and happy automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 27. Great platform, great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Workato?** It's easy to use while being able to tackle complex tasks **What do you dislike about Workato?** Nothing! It's a great platform. Our developers find it easy to use. **What problems is Workato solving and how is that benefiting you?** Banking automation **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving us a review! It's awesome to hear that you've had such a positive experience with Workato and that your developers have had a smooth ride so far. We're so happy that our platform is making a significant impact, enabling you to automate complex banking tasks seamlessly. Thanks again for the perfect rating—it means the world to us! Cheers, Nikki, Sr. CX Analyst @ Workato ### 28. Data Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Adir H. | Senior Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Workato?** The option to have a great solution on a very short time **What do you dislike about Workato?** The cost, it's very expensive for a service **What problems is Workato solving and how is that benefiting you?** If I need to build a MS that will listen with a webhook and do something in response **Official Response from Nikki Salvie Clarin:** > Hi Adir, Thank you for sharing your feedback with us! We're thrilled to hear that we were able to meet your needs efficiently, especially when you required a robust system to handle webhooks and responsive actions. We understand your concerns regarding our pricing and will continue to strive for a balance between cost and the high value and performance that Workato offers. If there's anything else we can do to help, please don't hesitate to reach out anytime. Cheers, Nikki, CX Analyst @ Workato ### 29. IPaaS which is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Gokul K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Workato?** Workato is user-friendly which helps users with no developer experience also to create integration. Customer support chat feature which helps the developers to resolve their problems easily.Recently, we implemented our employee off-boarding process which results in significant time savings for our IT team. **What do you dislike about Workato?** Although workato, has features which allow users to create the recipes without code, some complex scenarios can be easily accomodated with Code instead of using multiple steps with consuming more tasks. Workato offers Python and Javascript features but those are all having limitations. **What problems is Workato solving and how is that benefiting you?** Workato allows the developers to create integrations in hours. Logging,Prebuilt connectors features which helps the developers to create integrations easily. We implemented our employee offboarding process with the help of workato. **Official Response from Nikki Salvie Clarin:** > Hi Gokul, Thank you for leaving us a review! We're thrilled that you find Workato easy to use, even for non-technical users, and that your automation has helped you save time with your employee off-boarding process. We value your feedback about the limitations of certain features and are constantly working to improve our platform to better accommodate complex workflows. If there's anything else we can help you with, please don't hesitate to reach out. Have a great day and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 30. Fantastic platform changing the game for enterprise automation **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron P. | Intelligent Automation Manager | Head of Low-Code Practice, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** The product makes integrating systems and processes across large enterprises very straightforward. We've seen incredible results from automating key business processes with Workato, saving huge amounts of manual effort and creating a much better employee and customer experience **What do you dislike about Workato?** None to note, the product keeps evolving and getting even better **What problems is Workato solving and how is that benefiting you?** We've integrated multiple tools and streamlined a lot of processes across HR, Resourcing, Finance and more **Official Response from Nikki Salvie Clarin:** > Hi Aaron, Thank you for sharing your awesome review -- it really highlights the powerful impact Workato can have on enterprise automation! It’s fantastic to hear how the platform has streamlined your processes and integrated multiple systems and tools for your business, making things run smoother across various departments like HR, Finance, and more. It’s especially great to know that your automations have not only saved a ton of manual effort but also enhanced the experiences of both your employees and customers. We're excited to keep supporting your journey and can't wait to see what you'll automate next! Cheers, Nikki, CX Analyst @ Workato ### 31. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ubaid U. | Workato Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Workato?** Easy to work with existing connectors and apps **What do you dislike about Workato?** very tough to write custom connectors sometimes **What problems is Workato solving and how is that benefiting you?** It helped us to integrate with third party tools **Official Response from Nikki Salvie Clarin:** > Hi Ubaid, Thank you so much for your review! We're so glad to hear that Workato has had a positive impact on your ability to integrate with third-party tools. We're excited to continue working together, and please don't hesitate to reach out if you need help setting up custom connectors. Our customer support is always here to assist you! Cheers, Nikki, CX Analyst @ Workato ### 32. Highly recommend to use Workato for integrations irrespective of systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip D. | Senior Consultant - Salesforce, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about Workato?** Ease of implementation for system integration. With good support and develop the solutions very quickly. **What do you dislike about Workato?** I have seen few limitations while getting data using http connector. **What problems is Workato solving and how is that benefiting you?** Workato is used to integrate with more systems for datra synchronization. **Official Response from Nikki Salvie Clarin:** > Hi Dilip, Thank you for sharing your thoughts with us! It's awesome to hear that Workato has facilitated your system integrations and data synchronization. We're thrilled that you've been able to develop solutions in less time with the help of our support team. We've also noted your feedback about the limitations of the HTTP connector. We're always looking for ways to improve the experience of all our users, and your input is invaluable in that process. If there's anything else we can do to help, please don't hesitate to reach out anytime! Cheers, Nikki, CX Analyst @ Workato ### 33. Best Tool for Integration via different APIs **Rating:** 4.5/5.0 stars **Reviewed by:** Sumanth c. | Associate Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Workato?** Connects Anything, Automates Everything. Workato's vast library of pre-built connectors makes Integrating any application is easy. This allows us to automate data flow across departments, eliminating silos and boosting collaboration. **What do you dislike about Workato?** Need more training sessions to understand Workato. Need to Improve in Workato documents also. **What problems is Workato solving and how is that benefiting you?** Handling arequirement to process over 1 million records seamlessly from source to endpoint, Workato proved Instrumental in ensuring a smooth and issue-free execution **Official Response from Nikki Salvie Clarin:** > Hi Sumanth, Thank you for sharing your experience with Workato! We're so glad that our extensive range of connectors has helped you easily integrate any applications and automate workflows across your organization. We appreciate your feedback and will work hard to provide more training in the future and further improve our documentation for all our users. If there's anything else we can do to help, please don't hesitate to reach out! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 34. A great IPaaS solution with a few quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Jon H. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Workato?** Support is stellar-there is always someone on the other end of the chat who is willing (and able) to answer your questions. I've often had an engineer or support person spin up a sample recipe to help me out. **What do you dislike about Workato?** There are a few things that Workato is missing that some other tools (Zapier/Tray/etc.) have which would be very helpful: 1. Ability to export data from job runs (like Zapier)-while you can customize the job report, there's no easy way to review it in bulk as you're trying to troubleshoot issues (or fix data) 2. More streamlined view of job data (Tray does this really well). You have to click into each run and into each step, and navigate multiple screens. 3. Some "simple" operations take a lot of manipulation (formulas use Ruby syntax which may not be intuitive) 4. "Basic"/raw HTTP requests require more setup than Tray/Zapier/etc. **What problems is Workato solving and how is that benefiting you?** Integrations between CRM and othert systems **Official Response from Nikki Salvie Clarin:** > Hi Jon, Thank you for sharing your experience with Workato. We're happy to hear that our support team has been able to assist you effectively. We appreciate your feedback on the areas where you feel our platform could be improved, and we will take it into consideration as we work on future updates. If there's anything else we can do to help, please don't hesitate to reach out. Stay awesome and happy automating, Nikki, CX Analyst | nikki.clarin@workato.com ### 35. Payload Output field were missing **Rating:** 5.0/5.0 stars **Reviewed by:** Akber A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Workato?** This is a great product, mostly you can drag and drop the field and within a couple of minutes your integration is ready, the recipe logic is also simple to complex. I am a newbie but before moving to this product I did all required certifications and understood the application. Customer support is once available to entertain you immediately and help you solve the issue. my issue was solved by Juliana very good supports Tech **What do you dislike about Workato?** As I came from a Dell Boomi Background, if I compare from there, then might be not found a lot of things, like cache objects, and how to load the data beforehand to avoid double API calls. **What problems is Workato solving and how is that benefiting you?** As mentioned most integration goes straightforward forward and you see solving your problem by connecting the support online really helpful. **Official Response from Nikki Salvie Clarin:** > Hi Akber, Thank you for sharing your positive experience with us! It's great to hear that you find Workato easy to learn and build recipes with, and we're glad that our customer support was able to assist you promptly. Your feedback is valuable to us as we are constantly striving to improve our platform for all our users. Please don't hesitate to reach out if there's any other way we can help you. We'd love to make your experience even better! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 36. Expand your product with practical and reliable features of Workato **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Workato?** Reusability and technical leverage due to the wide reach of use cases. Customers are glad to receive streamlined and extra features so quickly. **What do you dislike about Workato?** Like any platform, takes a while to get hold of it. But there is good documentation and great customer support **What problems is Workato solving and how is that benefiting you?** streamline reports and integrate to customer software align features as per customer needs **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for your positive review! It's exciting to hear that your customers enjoy the additional features you offer to expand their product, and we're glad to be of help in streamlining and delivering these to them. We understand that learning any new platform can take time, but we're glad that our documentation and customer support have been helpful to you. If there's any other way we can assist you, please don't hesitate to reach out! Cheers, Nikki, CX Analyst @ Workato ### 37. The features and implementation is very easy for the developer even they are new to the tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Keerthi A. | Administrator & Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Workato?** Workato support is real quick in response **What do you dislike about Workato?** Very few features are not enabled in workato. **What problems is Workato solving and how is that benefiting you?** So many solution in managing the data and datapill type compatible **Official Response from Nikki Salvie Clarin:** > Hi Keerthi, Thank you for leaving us a review! We're so glad to hear that our support team has been helpful to you and that the new developers at your org had an intuitive and seamless experience using Workato. If there's any specific feature you'd like to see, please don't hesitate to reach out to your Customer Success Manager. We can't wait to see what else we can automate together! Cheers, Nikki, CX Analyst @ Workato ### 38. Workato review **Rating:** 4.0/5.0 stars **Reviewed by:** Rod C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Workato?** The ability to implement without using developer resources. **What do you dislike about Workato?** The application has limitations with dynamic connections. It also does not support RPA, forcing us to use another tool for that purpose. **What problems is Workato solving and how is that benefiting you?** Data movement primarily **Official Response from Nikki Salvie Clarin:** > Hi Rod, Thank you for taking the time to write a review for us! It sounds like you are saving on developer resources with Workato—that's really amazing! We are honored that you chose us as your trusted automation partner. We sincerely apologize that Workato does not support RPA, but I'm happy to share that you can use Workato's UiPath connector for RPA integrations. If that is something you might need in the future, please don't hesitate to reach out to us. You can also learn more about it here: https://discover.workato.com/workato-rpa-orchestration/p/1 Cheers, Nikki - Customer Review Associate ### 39. Clean interface, robust functionality, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Workato?** Very easy to use, even for people with little technical background. There is also a lot of robust functionality for people with more tehcnical expertise. I also like how many apps that you can connect to. **What do you dislike about Workato?** I do wish there were more formulas for manipulating text and numbers. I'm sure custom scripting could be used to accomplish that, but more out of the box formulas would be great for less technical users. **What problems is Workato solving and how is that benefiting you?** We use workato to automate rote processes. Very helpful for moving information around our system. **Official Response from Nikki Salvie Clarin:** > Hi there, It's great to hear that you find Workato easy to use for non-developers yet robust for technical users, and we're so glad we could help you automate and process information across your system. Thank you for sharing your feedback on formulas — we'll be sure to take note of this for future improvements. If there's anything else we can do to help, please don't hesitate to reach out any time! Cheers, Nikki, CX Analyst @ Workato ### 40. Workato Unveiled: A Comprehensive Review of iPaaS Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Rupesh M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Workato?** Workato's user-friendly interface makes it easy to design and implement complex workflows .The platform offers an extensive library of pre-built connectors, simplifying integration with a wide range of applications and services. **What do you dislike about Workato?** For beginners, the platform may feel overwhelming due to its extensive capabilities, and a simpler onboarding process could be beneficial.Some users may find the pricing structure of Workato complex, and there might be a desire for more transparent and straightforward pricing plans. **What problems is Workato solving and how is that benefiting you?** Workato addresses the challenge of manual data entry and redundant tasks by offering a solution through workflow automation. By seamlessly integrating various applications, Workato eliminates errors and enhances operational efficiency. The platform's automation capabilities enable teams to prioritize strategic initiatives, ultimately streamlining processes and improving overall productivity. **Official Response from Nikki Salvie Clarin:** > Hi Rupesh, Thank you for taking the time to leave us a review! We're amazed by how you use Workato to eliminate errors and manual tasks, enabling your teams to prioritize strategic initiatives and improve productivity and operational efficiency. We're glad that our platform's user-friendly interface and wide range of connectors make your automation experience easy and simple. We appreciate your feedback about the onboarding process and pricing structure, and we'll keep this in mind as we constantly strive to improve our offerings. If you have any questions or need further support, please don't hesitate to reach out. Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 41. Workato: flexible, easy to use and powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Jörgen L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Workato?** The user interface of designing recipes is well deigned with tiles and it is similar to a flow chart. Workato can connect to basicallly any data source whether it is located in the cloud or on premise. It works well with ERP systems as well. It is also robust and reliable. Plus low code and it has an "AI" helper in case of need. Customer support is also helpful most of the time. **What do you dislike about Workato?** Nothing really comes to mind on negative aspects of Workato. **What problems is Workato solving and how is that benefiting you?** To transport data from Domo to an advanced planning system called Kinaxis. **Official Response from Nikki Salvie Clarin:** > Hi Jörgen, Thank you for taking the time to leave us a review. We're thrilled that you appreciate the visual design of Workato's UI and find our platform reliable and robust. We are constantly working to make the automation experience of all our users even better and scale your success with AI. If there's any other way we can help, please don't hesitate to reach out. Have a great day! Nikki, CX Analyst | nikki.clarin@workato.com ### 42. So far I’m very impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** The process in onboarding has been fantastic, great support and customer service. The team are taking us on a fantastic journey to automation. **What do you dislike about Workato?** At the moment we haven't seen anything to dislike just yet... **What problems is Workato solving and how is that benefiting you?** We're excited to be able to automate a lot of the admin side of our business through Workato. This means at the click of a button we can onboard or off board members of the team. We also plan to have our complex integrations with third parties easily managed through workato. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for sharing your positive experience with Workato! We're thrilled that you've enjoyed the onboarding process and the support you've received from our team. We're equally excited to help you streamline your employee onboarding and offboarding processes and automate the administrative aspects of your business. Please don't hesitate to reach out if there's anything else we can do to help. Cheers, Nikki, CX Analyst @ Workato ### 43. Ipaas that delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil M. | Senior Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** Low code and easy to use yet powerful enough to use for important processes. **What do you dislike about Workato?** Not much. Building custom connectors is a big leap compared to recipe creation **What problems is Workato solving and how is that benefiting you?** Particularly helpful for onboarding and making use of cloud products such as seismic and enabling integration between onprem and cloud. **Official Response from Nikki Salvie Clarin:** > Hi Sunil, Thank you so much for your review! It’s fantastic to hear that you’ve found Workato powerful for handling key business processes while maintaining a low-code approach. We’re thrilled to see it’s making a significant impact, especially in facilitating the onboarding process and enhancing your ability to integrate between on-premises and cloud environments. We appreciate your feedback about the challenges of building custom connectors. Insights like yours help us improve and ensure our platform meets our users' evolving needs. Thanks again for sharing your feedback! Cheers, Nikki, CX Analyst @ Workato ### 44. A brilliant iPaaS solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Workato?** As a Digital Marketing Executive, Workato was my perfect automation platform. With an intuitive and interactive learning platform that encourages you to learn recipes on the go, learning Workato didn't take too much time. The drag-and-drop functionality was quite welcoming too. With easy early implementation and multiple pre-built connectors that were super useful and easy to integrate for some of my requirements, it quickly became a platform I wanted to use more often. One of the best parts about using Workato is that their customer support team is always ready to help when needed. **What do you dislike about Workato?** I was initially taken aback by all of the features and capabilities that Workato presented. Still, all of that quickly subsided once I started learning the platform and understanding it better. **What problems is Workato solving and how is that benefiting you?** Workato addresses the challenge of automating time-consuming tasks across various applications and automating them. From a marketing standpoint, a lot of tasks span across applications, but Workato helps seamlessly integrate and automate them all to free up my time so I can focus on more important ones. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for sharing your positive experience with us. Hearing that Workato has been the perfect automation platform for your digital marketing needs brightened our day! We're glad that our customer support team has been helpful to you, too. If you need further help, please don't hesitate to reach out. Your support means a lot to us, and we're very excited to see what else we can automate together. Stay awesome and happy automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 45. Me as a workato user from a developer standpoint,who comes from springboot background **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Workato?** it is a low-code integration platform, As I don't have to take tension syntax or functional errors or jar file import errors when compared to any coding language. it is faster compared to the coding, in the development phase. and the testing phase is very easy and as short as just clicking a button. They have HTTP connections, custom SDK connectors, and coding editors..... which makes it easy to customization. new upgrades are going on, which add new useful features added up. Even from the client's point of view product development phase is counted in hours. So it is budget-friendly, and less manpower. they have very good customer support system, which guides you through the implementation or platform-related....etc Overall, Integration with Workato has been relatively very much straightforward. The platform gives a user-friendly experience, making it easy to seamlessly connect different applications and processes. this is making my life easier related to integration.Personally, I've noticed variations in my usage frequency, which may depend on the project or tasks at hand. Workato proves to be a valuable tool in certain scenarios so it is a win, win situation for both the client and the user. yeah because of all these reasons the user count is a lot nowadays, as the clients are more. **What do you dislike about Workato?** As a day-to-day user, these are my reviews Workato is continually evolving with the addition of new features, but like any tool, it has its limitations. Specifically, I've noticed constraints when dealing with a large number of files being processed or uploaded,and etc. I think workato gonna will address it. Sometime in the future. But yeah currently it is managable. **What problems is Workato solving and how is that benefiting you?** Integrating is just like mapping fields. it helps in connecting the cloud platform and an application. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving us a review! It means a lot to us that Workato has been a valuable tool for your integration needs, and we appreciate you for sharing all the aspects that you love about our platform. We understand your concerns and will let our product team know so that we can improve the experience of all our users. If you have any other feedback or need help from our support team, please don't hesitate to reach out. Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 46. Workato has single handedly been the most impactful and useful tool in our business procedures **Rating:** 5.0/5.0 stars **Reviewed by:** Ginelle P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Workato?** Ease of Use Customer Support Resources and Self-Learning Center Available Apps for intergation Recipe Community Hub **What do you dislike about Workato?** None - there are at times moment when the recipes would have an error or bug for no reason other than a particular issue with that recipe type but that is far and few between. **What problems is Workato solving and how is that benefiting you?** Workato has been a game-changer in solving critical data integration challenges within our organization. Before Workato, our data was siloed and difficult to access, hindering our ability to get a complete understanding of all the different data points from various applications. Workato has the easiest to use and set up integration capabilities, and we have been able to connect our systems to allow for data to move across our organization so all can access. We do majority of our data cleansing and formating in Snowflake first, so our use cases is mostly automating business processes and moving data around to different applications. However, this has allowed us to reduce manual effort in more processes than I can count, and has significantly improved our overall productivity. I also really love how user friendly the interface is, and found it to be very easy to learn and adopt the program after reviewing some additional resources on their community site or through their training videos. Their support is also FREAKING AWESOME!! I have an issue, I open up a chat, and I get to speak to someone in less than 10 minutes and 9 times out of 10, we resolve it together in 10-15 minutes. I really really love this tool, and it's one of those applications that you don't realize you need until you have it. **Official Response from Nikki Salvie Clarin:** > Hi Ginelle, Thank you for sharing your positive experience with us! It means the world to hear that you love automating with Workato and have made a huge impact on productivity by reducing manual work for your organization. We're thrilled that you find our platform user-friendly and our chat support awesome -- we'll make sure to let our support team know! We appreciate you taking the time to write a review for us, and we can't wait to see what else we can build together. If there's anything more we can do for you, feel free to reach out anytime. We'd be happy to help! Stay awesome and happy automating, Nikki, CX Analyst | nikki.clarin@workato.com ### 47. Product with infinite flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Tijo George R. | Business System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Workato?** Workato makes our work easier, flexiable and scalable **What do you dislike about Workato?** One area to cosider is link to help module is not easily accessable **What problems is Workato solving and how is that benefiting you?** Connecting accross dirrent application and getting a centralised data **Official Response from Nikki Salvie Clarin:** > Hi Tijo, Thank you for your review! It's great to hear that Workato has made your work more manageable, flexible, and scalable! We're thrilled that you're experiencing the benefits of connecting across different applications and centralizing your data. We're always looking for ways to improve and ensure our users can navigate our tools smoothly and efficiently, so we'll keep your feedback in mind for future enhancements. Thanks again for sharing your experience with us! Cheers, Nikki, CX Analyst @ Workato ### 48. Transformational, Trust & Scalability **Rating:** 4.5/5.0 stars **Reviewed by:** Shirley F. | Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Workato?** How will will tranform how we currently do our business in terms of efficiencies, confidence in our data and processes and fast scalability. **What do you dislike about Workato?** There's not much to dislike apart from the task usage **What problems is Workato solving and how is that benefiting you?** Application integration and MDm initially **Official Response from Nikki Salvie Clarin:** > Hi Shirley, Thank you for sharing your experience with us! We're thrilled to hear that Workato is helping you transform and enhance the efficiency of your operations, enabling rapid scalability and boosting confidence in your data and processes. We appreciate your honesty about the task usage and would love to learn more about how we can improve your experience. Please don't hesitate to reach out to your Customer Success Manager to share any additional feedback you might have. Thanks again for your trust in us! Cheers, Nikki, CX Analyst @ Workato ### 49. Making integration/automation fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle S. | Data Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Workato?** Coming from a Boomi background I have found that developing integrations is much faster and easier. Workato is particularly good at leveraging source and target system metadata to working with systems so much less painful - almost fun! Also the support we have received really is an example of Workato be not a vendor but a real partner. For example, if when developing there is knowledgable real human support less than 10 minutes away in live chat, real support, not AI. **What do you dislike about Workato?** If record tranformations cannot be done in a bulk operation processing indivdual records at a time can consume many tasks. **What problems is Workato solving and how is that benefiting you?** Workato has been particularly helpful in rapidly help us integrate between our ERP/SIS and Salesforce. Specifically it helps overcome the challenges to develop better and deliver more quickly. **Official Response from Nikki Salvie Clarin:** > Hi Lyle, Thank you for taking the time to leave us a review! Your support means a lot to us, and we're thrilled that you find developing integrations with Workato much faster and easier than your previous experience with Boomi. We appreciate your feedback and are continuously working to improve our platform and provide an even better experience for all our users. If there's anything more we can do to help, please don't hesitate to reach out. We're glad that our support team has been helpful to you, and we're excited to see what else we can automate together! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 50. Easy, useful and with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Nuno C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Workato?** I've started working with Workato and Workato team a few years ago. The tool as proven effective even when not using it to it's full capacity. The Workato team is very dilligent in supporting and making sure you're using it to the best of its abilities and are always available to support, review and consider your input. I do believe the tool will get better and better, and so far as been a fulfilling experience. **What do you dislike about Workato?** There aren't many so far. It's a bit hard to understand exactly what's the most suitable subscription for the organization needs and the models available might need still some work but the commercial team is very flexible and patient. **What problems is Workato solving and how is that benefiting you?** Workato made it very easy to integrate several internal tools at use in our company as well integrating with outside partners. **Official Response from Nikki Salvie Clarin:** > Hi Nuno, Thank you for writing us a review! It's great to hear that you've had a positive experience so far with Workato and our team. We're so happy that you've been able to simplify your integration processes for your organization and external partners with our platform. We understand your concerns regarding our subscription models, and we are continuously working to improve our platform and provide a better experience for you. Your support means the world to us, and we're looking forward to building more integrations and automations with you. Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ## Workato Discussions - [Other knowledge base I can refer to if I want to start understanding complex workflows?](https://www.g2.com/discussions/31515-other-knowledge-base-i-can-refer-to-if-i-want-to-start-understanding-complex-workflows) - 2 comments, 1 upvote - [Do you integrate with Slack?](https://www.g2.com/discussions/slack-integrations) - 2 comments, 1 upvote - [What are transactions?](https://www.g2.com/discussions/workato-recipe-transactions) - 2 comments, 1 upvote - [What is your uptime?](https://www.g2.com/discussions/6885-workato-s-uptime) - 2 comments, 1 upvote - [How is Workato priced?](https://www.g2.com/discussions/6884-workato-s-pricing-plans) - 2 comments, 1 upvote - [View Workato pricing details and edition comparison](https://www.g2.com/products/workato/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+11%3A44%3A07+-0500&secure%5Bsession_id%5D=67e1eee6-f9c0-469b-8763-6d9c3f21533f&secure%5Btoken%5D=91f2dfc86dffb11826898ce1ec598da5b2de162a0a8a9446c6e0a93e2943eaa8&format=llm_user) ## Workato Integrations - 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Reporting **Functionality** - Code extensibility - API variety - Documentation **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agent Connectivity - AI Agent Integration Tools Platforms** - Multi-App Connectivity - Protocol Support - Tool Discovery **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **API Construction** - API Testing - Data Security - Orchestration - Scalability **Functionality** - Extraction - Transformation - Loading - Automation - Scalability **Solution Provision** - System Failover - Pay by Usage - Service Provision **Collaboration** - Design Management - Access Control - Visibility **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Development** - Low-Code - Customization **Functionality** - Debugging - Workflow Automations - Notifications - API Integrations - Programmed trigger of data sync - Incremental data sync - Data audit **Governance** - Management - Role based access control - Security **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Performance & Execution - AI Agent Integration Tools Platforms** - Tool Selection & Caching - Context Window Optimization - Automated Retries **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **API Management** - Traffic Control - Logs/Documentation - API Monitoring - Gateway **Security** - Data Encryption - Security Standards - Communication Protocol **Security** - Authentication - Compliance **Security** - Security Compliance - Data Encryption **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Managed Infrastructure - AI Agent Integration Tools Platforms** - Observability & Traceability - Managed Authentication - Role-Based Access Control - Multi-Tenancy - Triggers & Webhooks **Security** - Data Encryption - Security and Compliance - Deduplication **Data Integration** - App Integration - Data Transformation - Plugins **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Management** - Third-Party Apps - White Labelled - Workflow - Self-Service - Monitoring - Notification **Generative AI** - AI Text Generation **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Developer Tools - AI Agent Integration Tools Platforms** - AI Framework Integration - SDKs & MCP Servers - Sandbox Environment **Deployment ** - Hybrid - Cloud to Cloud **Application Integration** - Third Party - Scalability - Workflow Automation - Connectivity **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity ## Top Workato Alternatives - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,062 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (657 reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - 4.4/5.0 (455 reviews)