--- title: Skilljar by Gainsight Reviews meta\_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 407 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 407 scale: '5' date\_modified: '2026-08-20' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning ---

# Skilljar by Gainsight Reviews & Product Details

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Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth.

* * *

Product Website
 Skilljar by Gainsight
Seller
 [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
Discussions
 [Skilljar by Gainsight Community](https://www.g2.com/products/skilljar-by-gainsight/discuss)
Languages Supported
 

Czech, Danish, German, English, French, Irish, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Swedish, Turkish, Ukrainian, Chinese (Traditional)

Solution Type
 
All-in-One (All-in-One products consolidate features across multiple business functions into a single unified platform, serving a broad range of workflows within one tool.)

Overview by
 Melanie Paddock

 ![Handshake](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Handshake")
Used by Handshake and 2 others

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
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Gainsight Inc. Solutions
(1)

See how Gainsight Inc. products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")
 

Customer Success

SolutionBy Gainsight Inc.

](/sellers/gainsight-inc/solutions/customer-success)

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## Skilljar by Gainsight Integrations
(2)

What do users say about integrations?

Verified by Skilljar by Gainsight

  

 ![Stephen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen A.")
SA

Stephen A.

Senior LX Designer

Mid-Market (51-1000 emp.)

8/19/2026

"Skilljar by Gainsight offers a robust and stable learning platform for complex software systems."

4.5/5

What do you like best about Skilljar by Gainsight?

Skilljar is a mature Learning Management System (LMS) that is both exhaustive in its capabilities and easy to use. MasterControl has an unusually vast training library and an unusually complex web of learning use cases. Skilljar allowed us to build out our academy site infrastructure with a flexible combination of no-code and custom elements. Robust user management, course, path, and catalog capabilities have allowed us to transform our offering from a mere course library into a dynamic learning ecosystem. Thanks to an MCP, we've also automated the publishing workflow between our authoring tool and the LMS. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Currently, Skilljar catalog pages are built on "invisible" dynamic code or custom hard code, or a combination of the two. Technical limitations of the combined approach have prevented us from maximizing the potential of our pages. Hopefully Skilljar will make it easier to move objects like courses and paths around relative to hard-coded elements. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar has enabled us to manage users at scale, including automated group behavior; maintain sophisticated academy pages with search and filter; retrieve granular activity and completion data; and build gated product hubs for special audiences. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Anita H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anita H.")
AH

Anita H.

7/31/2026

"Bringing Academy and Community together in one ecosystem"

4/5

What do you like best about Skilljar by Gainsight?

For us, the real value has been the ability to bring Academy and Community together in one connected ecosystem. Having learning and community on the same Gainsight foundation means our customers and partners experience enablement as one journey rather than separate tools - and it opens the door to unified insight across both. The platform supports structured learning at scale, from microlearnings and on-demand courses to learning paths and certifications. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Having moved Academy onto the same foundation as Community, the next step I'm keen to see is those two coming closer still - so learning and community activity inform each other seamlessly for each account. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Our priority was bringing Academy and Community together so customers and partners have one connected place to learn, get certified, and engage. On a shared Gainsight foundation, we deliver structured learning at scale - microlearnings, on-demand courses, learning paths and certifications - as well as instructor-led bootcamps that learners register for directly through the platform. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya D.")
TD

Tanya D.

Customer Success Operations Project Manager Officer

Mid-Market (51-1000 emp.)

5/15/2026

"Intuitive Course Management with Excellent Analytics"

5/5

What do you like best about Skilljar by Gainsight?

I really like Skilljar by Gainsight for its analytics and integration with Salesforce, which weren't available in other platforms we looked at. The course management and asset management features are easy, and the user experience is simple, allowing people to log in quickly and start consuming content. The ability to share certificates on LinkedIn is a huge plus for us. It's great for incentivizing completion by letting users post their achievements on LinkedIn. I also appreciate the support from Skilljar Academy and the onboard manager, who was amazing. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

I think the only thing that I don't really fully understand yet is Skilljar only has one-way integration with Salesforce. We originally intended on having data flowing between both systems freely, without using middleware. But, yes, Skilljar cannot pass data from Salesforce back to Skilljar without using middleware. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

I use Skilljar by Gainsight for Coralogix s academy, managing over 30 courses and learning paths. It offers simple course and asset management with an easy user experience. The integration with Salesforce and the platform's analytics are very helpful. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Rachel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel L.")
RL

Rachel L.

Enterprise (\> 1000 emp.)

7/14/2026

"Gainsight helping direct outcomes for many teams, all funneled through our CSMs"

4.5/5

What do you like best about Skilljar by Gainsight?

We are long-time SkillJar users and absolutely thrilled to now have it run by Gainsight-- we are just scratching the surface regarding our LMS data getting into Customer CS, exploring how we can connect more to community for a seamless end user experience, etc, but it's a huge deal for us. Getting all of these platforms centralized and data sharing is huge because it allows us to identify opportunities, champions, and more with our customers and user base. We have an amazing and responsive CSM that is always ready to propose ideas and solutions about how we can make the most of this connection as well, which we really really appreciate. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

I don't love the process of submitting a help desk ticket. It used to be easier and now it runs through zendesk, requests a login, etc. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

SkillJar is essential to delivering the customer education experience we aim to provide for our customers. We love the complexity we can build into our user groups, domains, and learning paths. We are able to also provide custom group portals which is a very popular request with our biggest customers. Other LMS options don't provide the flexibility, complexity, and customization that SkillJar gives us. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through a business email account added to their profile)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.")
SO

Sarah O.

Senior Director, Client Experience Learning Services

Small-Business (50 or fewer emp.)

8/12/2026

"Intuitive, Flexible Platform for Scalable Customer Education"

5/5

What do you like best about Skilljar by Gainsight?

What I like best about Skilljar is how intuitive and flexible it is for creating scalable learning experiences. It makes it easy to organize and deliver enterprise customer education, track engagement and completion, and create a more structured learning journey intentionally orchestrtaed with our client lifecycle. I also appreciate how well it supports our broader goals around self-service, product adoption and customer enablement. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The functionality for B2B is fine, but we have some B2C models in our business and the lack of functionality on the Skilljar side will most likely prevent those various lines of business from migrating into the Skilljar platform keeping them in multiple LMS's. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Creating a net new revenue stream with Academy monetization to start in Q1-2027. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.")
JD

James D.

Customer Experience Operations Manager (Certified Gainsight Administrator)

Computer Software

Mid-Market (51-1000 emp.)

6/4/2026

"A strong self-serve hub that can make customer success more scalable"

3.5/5

What do you like best about Skilljar by Gainsight?

What seems strongest about Skilljar by Gainsight is that it gives the team a more scalable learning platform that can support structured customer education, certifications, session activity, and path progress while also feeding that information into broader CX systems. The direction also seems aligned with how our teams are thinking about it overall: not as a standalone training tool, but as part of a more unified onboarding and engagement motion across Gainsight, Skilljar, and community. That makes it valuable beyond just course delivery because it can help connect learning activity to customer journeys, follow-up, and account visibility in a more operational way. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The biggest downside seems to be implementation and integration complexity rather than the learning use case itself. There were blockers around SSO, creative and UI work, unsupported features like learning-type tags, and follow-on dependencies across Salesforce, Gainsight, and reporting. There were also real migration and data-quality issues called out during launch, including a migration mishap affecting a large number of records and historical learner data not fully pulling into downstream systems. So the caution point is that the platform can be powerful, but its value depends a lot on the surrounding data flows and integrations working reliably. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar is helping solve the problem of scaling customer education in a way that is more measurable and easier to operationalize. Instead of learning living in a silo, the goal is to connect training activity to C360 visibility, Journey Orchestrator followup, and broader onboarding and adoption motions. That is beneficial because it creates a tighter link between what customers are learning and how CX teams can act on it. Whether that is reinforcing onboarding, spotting certification progress, or using learning signals as part of a more complete customer success motion. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Cass N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cass N.")
CN

Cass N.

Senior eLearning Specialist

5/29/2026

"Great Tool for Customer Success with Awesome Support and Flexibility"

4.5/5

What do you like best about Skilljar by Gainsight?

What I like best about Gainsight is how well it brings everything together in one place while still being flexible enough to adapt to our needs. The integrations have been especially valuable—using Gainsight with Skilljar has allowed us to better track customer engagement and tie learning data into broader customer health metrics. I appreciate how responsive Gainsight is to feedback and how rapidly their roadmap evolves. It feels like they’re always working on something to meet real customer needs, from new API capabilities to community integrations.

The level of customer support has been fantastic, too. The Gainsight team is always ready to jump in with consultations, helping us map out both big-picture strategies and more technical solutions like using the Skilljar data connector. It’s clear they’re invested in us being successful, and that kind of support, combined with how intuitive the platform is to use, makes it an ideal tool for a data-driven approach to customer success. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

One challenge with Gainsight is that some features, like integrating systems directly, can feel a bit complex at first and might require additional setup or technical expertise. While the documentation is helpful, navigating these advanced integrations sometimes needs more coordination across teams.

That said, Gainsight does offer strong support to bridge gaps. Another consideration is that Gainsight is a robust platform, so it can take time to fully leverage all its potential. It’s less about flaws and more about learning its depth, which, once mastered, is incredibly rewarding. Gainsight's responsiveness to feedback is reassuring as we adapt and grow with it. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Gainsight is helping us connect learning data from Skilljar to broader customer success insights, enhancing our ability to track engagement and demonstrate ROI. It’s made integrating data from multiple systems more manageable, giving us a clearer view of customer journeys. By automating workflows and centralizing data, we’ve saved time and reduced manual efforts, allowing us to focus on scaling programs and delivering value to our customers. It’s been a critical tool for driving strategic decision-making. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Kimberly H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly H.")
KH

Kimberly H.

Director of Research

5/21/2026

"Easy tool with top-notch customer service"

4/5

What do you like best about Skilljar by Gainsight?

As an LMS administrator, I highly recommend Skilljar for customer and partner education. The absolute highlight of the platform is their exceptional team; the onboarding process was incredibly structured and seamless, and their responsive, knowledgeable customer support acts as a true partner in our success. Day-to-day management is straightforward, making publishing courses and tracking analytics highly efficient. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The only minor drawback is that the platform's underlying architecture can be somewhat inflexible when dealing with highly complex, non-traditional workflows or custom content nesting. However, this is by no means a game-changer. The stability of the platform and their unmatched customer support far outweigh this limitation, making Skilljar an excellent, scalable choice. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar has allowed us to seamlessly scale our global training initiatives by delivering a vast library of educational materials to clients worldwide. The platform makes it easy to organize and distribute content across different regions and time zones, transforming how we support and onboard our international clients at scale. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Rena W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rena W.")
RW

Rena W.

Systems Application Engineer

5/26/2026

"Eaton - Skilljar Review"

5/5

What do you like best about Skilljar by Gainsight?

Skilljar is extremely user and customer friendly, both internally and externally. Although the customer success teams were very helpful through our project deployment, we were able to figure out most of the site build ourselves using Skilljar's resources. It's also very easy for our customers to navigate and use. The payment portal is also convenient and very easy to set up. We also frequently see new features added and modernization on the platform, which is awesome! Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The only feature I wish SJ had was the ability to mass email or target student groups directly from the site. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

We have never had an e-learning solution available for customers before Skilljar, and now, we have a one-stop-shop that our customers can use for both training and communications. Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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 ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.")
TC

Tommy C.

Customer Care Specialist

Enterprise (\> 1000 emp.)

1/6/2026

"Seamless Integrations and Measurable Impact with Skilljar"

5/5

What do you like best about Skilljar by Gainsight?

The primary upsides of using Skilljar by Gainsight as a customer education platform include its strong focus on customer and partner training, seamless integration with business systems like Salesforce, and a direct, measurable impact on key business metrics like retention and revenue. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The main downsides of Skilljar center around its limited reporting and analytics, often requiring data exports for deep insights, and its need for technical skills (HTML/CSS/API) for significant customization, making non-coders feel restricted by its default design. Users also report manual processes for user/course management, basic email customization, and occasional slow or unhelpful support, alongside a clunky admin UI. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar benefits businesses by providing a robust Learning Management System (LMS) focused on customer education, driving product adoption, boosting retention, and reducing support costs through scalable, personalized, on-demand training with deep analytics and integrations (like Salesforce). Key advantages include increased customer engagement via learning paths and certifications, monetization opportunities, consistent high-quality content delivery, automation for efficiency, and proving training ROI. Review collected by and hosted on G2.com.

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## Questions about Skilljar by Gainsight? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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GU

Guest User
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Last activity over 3 years ago

What does Northpass do?

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GU

Guest User

What is Skilljar Customer Education Platform used for?

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## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

17 months

### Average Discount

14%

[
View More Pricing Information
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Skilljar by Gainsight Comparisons

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##### ##### Skilljar by Gainsight Features

Course Authoring

Course Builder

Assessments & Quizzes

Course Delivery

Learning Paths/Tracks

Training & eLearning

Content Delivery and Tracking

Customer Training

Platform Basics

Third-Party Integration

Multiple Content Types

[
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## Top-Rated Alternatives

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##### Categories on G2

[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)[Customer Education](https://www.g2.com/categories/customer-education)

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