Resolver Reviews & Product Details

Resolver Overview

What is Resolver?

Resolver helps the world's leading organizations reduce the frequency and severity of negative events. Risk, security and resilience professionals use our software solutions to provide actionable insights and control operational costs.

Resolver Details
Website
Languages Supported
English
Product Description

All implementations include training and advice on the most effective way to manage your processes within the application.


Seller Details
Seller
Resolver
Company Website
HQ Location
Toronto, Canada
Twitter
@Resolver
5,594 Twitter followers
LinkedIn® Page
www.linkedin.com
228 employees on LinkedIn®
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Resolver Reviews

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Associate Vice President Compliance Special Projects
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Resolver is a very flexible database, very user friendly and we have been able to reflect our own processes in the tool. The transparacy provided in by using the tool has been beneficial and noticable across all parts of the organization that use Resolver. Review collected by and hosted on G2.com.

What do you dislike?

In rare instances, there is a grouping of legislative requirements that doesn't not seem to align with our orgqanizations understanding of those requirements. However, Resolver is very responsive to concerns like those and makes changes were it makes sense across their customer base. This is not a show stopper in any way in our processes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Engage Resolver's sales team and have candid discussions of what you want out the the software. The more candid the discussion, the better the result! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Resolver provides us with a consistent, automated solution to managing risk rather than the manual spreadsheet processes in the past. It has provided us efficiencies in our processes as information is at your finger tips, reporting is dynmaic and real time, and we spend less time creating communications as poeple have instant access to what they need. And lastly, we have enforced transparent accountability across the orgainzation for managing risks day to day. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

What I like about this software is its agility, analysis, optimization, resource performance. It adapts to the needs of different companies. It is a good software. Review collected by and hosted on G2.com.

What do you dislike?

I do not have any dislike of this software, since it meets all my requirements and I am very satisfied with how it processes the information. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

That they continue giving updates and improvements to the software, since it is a very complete software that is well worth its handling for our needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

using this program I have not presented any testimony, since I only have aspects that I did not like that in previous words I have made them known and despite this it is an excellent software. Review collected by and hosted on G2.com.

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Open Discussions in Resolver
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The RiskVision platform delivers industry-best usability, automation and time-to-deployment advantages to help you identify and reduce the threat of cyber attacks immediately. Review collected by and hosted on G2.com.

What do you dislike?

I have dislikes, it was pretty easy to use as well as train people to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

bring higher data integrity, and ultimately greater IT efficiency. manage remediation activities based on business risk. Review collected by and hosted on G2.com.

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Director - Internal Controls Management
Investment Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The fact that all documentation is at one place for all locations for different types of projects. It is easy to navigate within the platform in the different projects we have (52-109, ERM and maybe others). The Resolver Team is also very helpful and competent with a special mention to Darren Di Marco who helped us in our different implementation. He always had answers to our questions and was always looking for the most efficient way to achieve our goals. Review collected by and hosted on G2.com.

What do you dislike?

Some incremental features like every software but nothing that needed to be noted. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the benefits we observed is the standardization of all controls over all our divisions as we are working with a Framework Library. Reporting is also easier with some Dashboards of the work in progress as well as for all results. Review collected by and hosted on G2.com.

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Senior Manager, Internal Controls
Mining & Metals
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that it is a true repository of our internal controls structure and the information required to support it as well as a tool that can be shared to view information across the globe. Review collected by and hosted on G2.com.

What do you dislike?

the metrics to extract percentage of testing completion are not user friendly and requires too many fields to be completed to use the automated resolver calculation. This forces us to track this on excel manually. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Implement a version and review its requirements and deliverables in reference to your business needs annually-don't let the product become stale and not used to its potential Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to standardize internal controls across multiple regions of the globe, and resolver allows us to share the regions' best practices of control execution and documentation. Review collected by and hosted on G2.com.

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Intern, Enterprise Risk Management
Banking
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

This software is really easy to use. It is easy to navigate inside the sections and to create the reports needed. Implementation was also really fast, did not have any issues. The information stored inside the software is easy to access. Users have te hability to create their own reports and dashboards. Being able to chose easily what is shown on screen is very helpful and being able to extract data to more commonly used softwares like Microsoft Word or Excel is great. Review collected by and hosted on G2.com.

What do you dislike?

Navigation inside sections and with different views can sometimes be hard. Also, the loading time is generally slow. The filters you can apply on your reports are all also based on "and" instead of "or", being able to use both could be a great addition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Resolver for Enterprise Risk Management. It helps us to keep our action plan organized and to have easy access to information and updates. Review collected by and hosted on G2.com.

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Compliance Business Analyst
Utilities
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

1) The ease of use of the software for the process owners or SMEs. We started out with a manual process and something always seemed to "fall through the cracks". With Resolver GRC software, the workflow and tracking ability let's our process owners, managers and compliance team know where the process is at all times.

2) Another great thing: having a support package, the response time of the support team is usually within 15-20 minutes and the team is very courteous, friendly and knowledgeable!

3) The project managers are very knowledgeable and a pleasure to work with.

4) Having worked with the software from configuration to working stage, minor changes and additions to frameworks can be made with ease.

5) The ability to post suggestions for improvements to upcoming upgrades via community ideas and suggestions website and upgrade and maintenance notifications in advance of changes. Review collected by and hosted on G2.com.

What do you dislike?

The inability to interchange the GRC Programs with the Location and Corporate Planning Framework. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

An invaluable tool is the support package - it includes training and support on upgrades to software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Process owners are able to complete documentation at any time and certifications can be performed quarterly or yearly, processes being completed in a timely manner and before deadlines are reached; reports can be run at any time; neat packaging for auditors. Process Owners are able to commit time to compliance, whereas without the software, compliance would be left on a to-do-list and left in the background. Review collected by and hosted on G2.com.

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GRC System & Reporting Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

My favorite feature is dashboard reporting, available for all levels of management, which allows complete transparency and accountability for all modules (Quarterly Certs, SOX Compliance, Issue Tracking, etc.).Our company operates internationally and this product enables us to reach all employees as required. The automated email notifications are very helpful as they remind users of key deliverables. Review collected by and hosted on G2.com.

What do you dislike?

The system can be a bit sluggish especially during high volume usage. My understanding is that this issue will be resolved with the upcoming release of Core. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the main outputs of audit work performed is the identification of audit issues. Management would then be responsible for remediating the issues. However, there was no easy way to track progress. We were able to build an audit issue tracking module that allows us and management to easily monitor all audit issues and their current state (in progress, overdue, closed). Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We use resolver to house and track our controls for 52-109 testing. Resolver keeps us organized and has great reporting capabilities so we can stay on top of our testing.

- love the reports

- ease of tracking status of controls

- Process owners can use it to update documentation

- External auditors can use it review our controls

- keeps everything together and organized Review collected by and hosted on G2.com.

What do you dislike?

- Can be difficult to "fix" - for example adjusting frameworks already set up or adding permissions.

- Still can't figure out why my "reviewers" show up in some areas but not in others

- not always user friendly Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fully understand how to set it up.

Get administrative training

Consider buying a support package Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

52-109 - tracking, updating and maintaining controls.

benefits - process owners can log in to resolver and sign off on their certification quarterly. This used to be a manual process and would hours to track. Its now automated through Resolver and when the process owners have signed off; I can run a quick report to show the results.

We also have the external auditors use resolver to review our controls. This also used to be a manual process. We would have to save and zip each file to email to the auditors. Now the auditors sign in to resolver, run a report and review the controls. We also use fields to highlight the controls they are re-performing. Review collected by and hosted on G2.com.

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UP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like having all the control information in one central location. We can break out the regions so it is easy to find which controls are applicable to each region. Review collected by and hosted on G2.com.

What do you dislike?

Not user-friendly enough. Too much clicking to expand a process or for generating reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits are allowing our external auditors to view the work saved directly in Resolver as well as having the control owners upload their support in Resolver. This saves time requesting and sending information. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The software is not a generic offering but tailored to the way you do business. This tailoring required input from teams using the software in a workshop setting to iron out the details and was well facilitated e.g. offerings alternatives, exploring deeper into options etc... Review collected by and hosted on G2.com.

What do you dislike?

Once the business structures have been defined they are so interrelated that it can be difficult to easily manipulate and retrofit elements therein. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The key for use, I would suggest that you have knowledge about what you are trying to achieve and drill into the details with all who would be using the product. The upfront work pays off in spades after this steep ramp up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing a vast amount of compliance and audit information. The benefits have been such that we can manipulate the data in bulk via a 'reporting' tool, sort and analyse information better and faster. Review collected by and hosted on G2.com.

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Senior Audit Associate
Mining & Metals
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Ease of access and system navigation. I really enjoy being able to view at a snap shot the percentage completion of SOx testing. Review collected by and hosted on G2.com.

What do you dislike?

The system at times can take longer to upload documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Central repositiry for all SOX related information. Business units can easily and document the work they have performed. Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

That we are notified when régulations are updated Review collected by and hosted on G2.com.

What do you dislike?

Resolver is not user friendly. It hard to learn how to extract report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Compliance Review collected by and hosted on G2.com.

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CT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the simplicity of the application best. It's easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Not beeing able to make an automated report of the session. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it, and you will be sold. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Risk assessments in the Railway sector. Performed hunderds of assessments. Review collected by and hosted on G2.com.

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Do you work for Resolver?