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Resolver Reviews & Product Details


What is Resolver?

Resolver's integrated platform supports GRC application areas including Enterprise and Operational Risk Management, Internal Control, Internal Audit and Compliance Management. Our software provides management and end-users with the information that they need to understand risk, make data-driven decisions and reduce negative impact.

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Resolver Profile Details

Resolver Profile Details

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Languages Supported
English
Vendor
Resolver
Company Website
Year Founded
2000
HQ Location
Toronto, Canada
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
215
Twitter
@Resolver
Twitter Followers
5,875
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Companies Using Resolver

Microsoft
Amazon
Delta Air Lines
Highmark
TransCanada
Baptist Health S FL
Algonquin College
ACL Services
Massachusetts General Hospital
SaskTel
Fulton Financial
Lhsc

Resolver Reviews

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1-11 of 11 total Resolver reviews

Resolver Reviews

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1-11 of 11 total Resolver reviews
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Intern, Enterprise Risk Management
Banking
Small-Business
(2-10 employees)
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"Easy to use and to Implement"

What do you like best?

This software is really easy to use. It is easy to navigate inside the sections and to create the reports needed. Implementation was also really fast, did not have any issues. The information stored inside the software is easy to access. Users have te hability to create their own reports and dashboards. Being able to chose easily what is shown on screen is very helpful and being able to extract data to more commonly used softwares like Microsoft Word or Excel is great.

What do you dislike?

Navigation inside sections and with different views can sometimes be hard. Also, the loading time is generally slow. The filters you can apply on your reports are all also based on "and" instead of "or", being able to use both could be a great addition.

What problems are you solving with the product? What benefits have you realized?

We are using Resolver for Enterprise Risk Management. It helps us to keep our action plan organized and to have easy access to information and updates.

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Compliance Business Analyst
Utilities
Small-Business
(11-50 employees)
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"Resolver is our go-to compliance tool!"

What do you like best?

1) The ease of use of the software for the process owners or SMEs. We started out with a manual process and something always seemed to "fall through the cracks". With Resolver GRC software, the workflow and tracking ability let's our process owners, managers and compliance team know where the process is at all times.

2) Another great thing: having a support package, the response time of the support team is usually within 15-20 minutes and the team is very courteous, friendly and knowledgeable!

3) The project managers are very knowledgeable and a pleasure to work with.

4) Having worked with the software from configuration to working stage, minor changes and additions to frameworks can be made with ease.

5) The ability to post suggestions for improvements to upcoming upgrades via community ideas and suggestions website and upgrade and maintenance notifications in advance of changes.

What do you dislike?

The inability to interchange the GRC Programs with the Location and Corporate Planning Framework.

Recommendations to others considering the product:

An invaluable tool is the support package - it includes training and support on upgrades to software.

What problems are you solving with the product? What benefits have you realized?

Process owners are able to complete documentation at any time and certifications can be performed quarterly or yearly, processes being completed in a timely manner and before deadlines are reached; reports can be run at any time; neat packaging for auditors. Process Owners are able to commit time to compliance, whereas without the software, compliance would be left on a to-do-list and left in the background.

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GRC System & Reporting Lead
Enterprise
(10,001+ employees)
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"Transparency Achieved!"

What do you like best?

My favorite feature is dashboard reporting, available for all levels of management, which allows complete transparency and accountability for all modules (Quarterly Certs, SOX Compliance, Issue Tracking, etc.).Our company operates internationally and this product enables us to reach all employees as required. The automated email notifications are very helpful as they remind users of key deliverables.

What do you dislike?

The system can be a bit sluggish especially during high volume usage. My understanding is that this issue will be resolved with the upcoming release of Core.

What problems are you solving with the product? What benefits have you realized?

One of the main outputs of audit work performed is the identification of audit issues. Management would then be responsible for remediating the issues. However, there was no easy way to track progress. We were able to build an audit issue tracking module that allows us and management to easily monitor all audit issues and their current state (in progress, overdue, closed).

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AA
Enterprise
(10,001+ employees)
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Verified Current User
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"Resovler keeps us on track!"

What do you like best?

We use resolver to house and track our controls for 52-109 testing. Resolver keeps us organized and has great reporting capabilities so we can stay on top of our testing.

- love the reports

- ease of tracking status of controls

- Process owners can use it to update documentation

- External auditors can use it review our controls

- keeps everything together and organized

What do you dislike?

- Can be difficult to "fix" - for example adjusting frameworks already set up or adding permissions.

- Still can't figure out why my "reviewers" show up in some areas but not in others

- not always user friendly

Recommendations to others considering the product:

Fully understand how to set it up.

Get administrative training

Consider buying a support package

What problems are you solving with the product? What benefits have you realized?

52-109 - tracking, updating and maintaining controls.

benefits - process owners can log in to resolver and sign off on their certification quarterly. This used to be a manual process and would hours to track. Its now automated through Resolver and when the process owners have signed off; I can run a quick report to show the results.

We also have the external auditors use resolver to review our controls. This also used to be a manual process. We would have to save and zip each file to email to the auditors. Now the auditors sign in to resolver, run a report and review the controls. We also use fields to highlight the controls they are re-performing.

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Director - Internal Controls Management
Investment Management
Mid-Market
(501-1000 employees)
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"Reliable software that is very suitable for multi-locations and multi-projects entity"

What do you like best?

The fact that all documentation is at one place for all locations for different types of projects. It is easy to navigate within the platform in the different projects we have (52-109, ERM and maybe others). The Resolver Team is also very helpful and competent with a special mention to Darren Di Marco who helped us in our different implementation. He always had answers to our questions and was always looking for the most efficient way to achieve our goals.

What do you dislike?

Some incremental features like every software but nothing that needed to be noted.

What problems are you solving with the product? What benefits have you realized?

One of the benefits we observed is the standardization of all controls over all our divisions as we are working with a Framework Library. Reporting is also easier with some Dashboards of the work in progress as well as for all results.

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Senior Manager, Internal Controls
Mining & Metals
Enterprise
(1001-5000 employees)
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"I am responsible for the execution of SOX testing assessments across Newmont Mining Company"

What do you like best?

I like that it is a true repository of our internal controls structure and the information required to support it as well as a tool that can be shared to view information across the globe.

What do you dislike?

the metrics to extract percentage of testing completion are not user friendly and requires too many fields to be completed to use the automated resolver calculation. This forces us to track this on excel manually.

Recommendations to others considering the product:

Implement a version and review its requirements and deliverables in reference to your business needs annually-don't let the product become stale and not used to its potential

What problems are you solving with the product? What benefits have you realized?

We are trying to standardize internal controls across multiple regions of the globe, and resolver allows us to share the regions' best practices of control execution and documentation.

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AT
Enterprise
(10,001+ employees)
Validated Reviewer
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"Senior Technology Consultant"

What do you like best?

The software is not a generic offering but tailored to the way you do business. This tailoring required input from teams using the software in a workshop setting to iron out the details and was well facilitated e.g. offerings alternatives, exploring deeper into options etc...

What do you dislike?

Once the business structures have been defined they are so interrelated that it can be difficult to easily manipulate and retrofit elements therein.

Recommendations to others considering the product:

The key for use, I would suggest that you have knowledge about what you are trying to achieve and drill into the details with all who would be using the product. The upfront work pays off in spades after this steep ramp up.

What problems are you solving with the product? What benefits have you realized?

Managing a vast amount of compliance and audit information. The benefits have been such that we can manipulate the data in bulk via a 'reporting' tool, sort and analyse information better and faster.

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Senior Audit Associate
Mining & Metals
Enterprise
(10,001+ employees)
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"Brilliant"

What do you like best?

Ease of access and system navigation. I really enjoy being able to view at a snap shot the percentage completion of SOx testing.

What do you dislike?

The system at times can take longer to upload documentation.

What problems are you solving with the product? What benefits have you realized?

Central repositiry for all SOX related information. Business units can easily and document the work they have performed.

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UP
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Resolver Experience Review"

What do you like best?

I like having all the control information in one central location. We can break out the regions so it is easy to find which controls are applicable to each region.

What do you dislike?

Not user-friendly enough. Too much clicking to expand a process or for generating reports.

What problems are you solving with the product? What benefits have you realized?

Benefits are allowing our external auditors to view the work saved directly in Resolver as well as having the control owners upload their support in Resolver. This saves time requesting and sending information.

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CT
Mid-Market
(201-500 employees)
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"Quick, simple and very adequate"

What do you like best?

I like the simplicity of the application best. It's easy to use.

What do you dislike?

Not beeing able to make an automated report of the session.

Recommendations to others considering the product:

try it, and you will be sold.

What problems are you solving with the product? What benefits have you realized?

Risk assessments in the Railway sector. Performed hunderds of assessments.

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U
Mid-Market
(501-1000 employees)
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"Great Compliance tool"

What do you like best?

That we are notified when régulations are updated

What do you dislike?

Resolver is not user friendly. It hard to learn how to extract report.

What problems are you solving with the product? What benefits have you realized?

Compliance

Resolver User Ratings

7.9
Ease of Use
Average: 7.8*
8.9
Quality of Support
Average: 8.6*
7.0
Ease of Setup
Average: 7.8*
* GRC Platforms Category
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