LogiSense Reviews & Product Details

Logisense has built us a flexible solution that integrates with many of our operational tools and systems. It still drives best practices while allowing us to meet the bespoke issues with key customers. We need a solution that can do this repeatably and reliably.

With a bit of self taught use of XLST, and a lot of help, we have been able to build our own bespoke invoice template that meets our specific needs on invoice complexity. Those invoices needed to cover: Capital invoicing, ad hoc (MACD) invoices, Monthly recurring and usage with further complexity around US tax rating, Rest of the World tax rating, Monthly invoicing, annual invoicing, quarterly invoicing, invoicing in advanced, invoicing in arrears and presenting multiple currencies.

Project management has been some of the best I've expereienced. Again a sign that the value of a good project manager is greater than the sum of their cost. Review collected by and hosted on G2.com.

Sometimes the solution can be too flexible, the team to accomodating and the best thing is to just be told no. There aren't enough process flows for the system processes showing how the configuration will impact your invoices and bills or what you have to do to avoid them being an issue - thus not really enabling you to make informed choices until you start building the final solution. Review collected by and hosted on G2.com.

The resources are approachable if we have questions. Review collected by and hosted on G2.com.

We're dealing with a good, but single-threaded resource, and that results in long turnaround times on answers. Also, it makes it difficult to remember where I was with a given issue once I return to it. Review collected by and hosted on G2.com.

Our previous billing system did not had the configuration capability to charge all the existing products that our company was selling, and for that reason a lot of manual work had to be done in order to charge those customers accordingly with the product that they bought, while with Logisense almost all the manual work can now cease to exist. We were able to create products that can be charged by tears, tears related with the amount of users that are currently using a certain product that belong to the same account and / or tears related with the amount of data used by the customer / account. We can also limit very easily the use of data to a certain geographic zone. Review collected by and hosted on G2.com.

Not being able to configure in the system different date formats to match, for example, the format used in Europe. Not able to distribute the invoices to more then one email. Review collected by and hosted on G2.com.

Our telematics subscription billing gets very customized and complex - we push the Logisense system pretty hard, but we know that we can generally consider business/marketing/product decisions without being limited by the capabilities of the billing system. Many difficult scenarios are available from routine functionality, most others can be accomplished with existing built in extensibilities, and in rare cases we can hook in custom code.

So the technology can handle the complex stuff we throw at it or be bent to meet what we need.

But as important is that I don't think I've ever stumped the development/tech-support staff with a question or scenario. When we don't know to handle something, we get the correct answer back very quickly or we quickly organize a call and then come up with a solution. Often in software it's not that easy. It usually has been for me and my team with the groups we commonly work with at Logisense. Review collected by and hosted on G2.com.

Teaching the system and concepts to new developers & stakeholders can be tricky. In part this is due to the nature of the beast (Subscription Billing / Telematics) itself, and the fact that we often push the system hard.

We often wish causing what seems to us like it would be a common functionality would be a first class concept 'flip of a switch'. However we know that a lot of this is addressed in a future version, that we are to some extent behind the upgrade curve, and in many cases that flippable switch already does exist, but we need a very custom case.

Sometimes something is harder to achieve than we would like, which is a subjective statement that might indicate idle wishes for a perfect world, and we know at least some of that world is addressed in a future version. Review collected by and hosted on G2.com.

I like that the software is open on the back end if you want to add custom page extensions that allow you to customize ticket functionality, page views, reports, etc for your business needs. We have customized ticket views, drop down limitations based on department useage, special reports for support ticket processing, ticket reports for billing department, and ticket workflow functionality for each department to receive important templates to complete for their assigned task that help make billing a breeze. Review collected by and hosted on G2.com.

Some of the sort functionality of column headers could be expanded to allow for defaulting to blank entries (unassigned) and also specific assigned user name for easier processing of tickets for customer support side. Currently it is a two report function instead of a one report function. Review collected by and hosted on G2.com.

Complex rating requirements support and an end to end billing solution, providing flexible mediation, rating, billing and invoice render capabilities.

All configurations are supported via GUI, which is very powerfull and reasonable straigthforward to use.

Reactive to additional requirements that fit into the tool. Review collected by and hosted on G2.com.

Missing functionality to easily move configurations from a test environment for a production environment (although in the roadmap).

Invoice render capabilities still need improvement, but shall fit the purpose for most of the use cases. Review collected by and hosted on G2.com.

Apogee worked collaboratively with LogiSense on a solution that met the needs of our unique customer base. LogiSense was and still is a part of solution that has led to 9x revenue growth over the last 10 years. We find the team approachable, open to tacking challenges together and the right mix of standardization and flexibility. Review collected by and hosted on G2.com.

I have polled my team and between their experiences and mine, there is nothing to dislike. There is no 'perfect' billing and rating platform. So there are a few things that we've worked around over the past 10 years. But the communication and work on these issues were prompt, honest and solution oriented. Review collected by and hosted on G2.com.

Their customer service is nothing short of top notch. Everyone I've spoken to or interacted with have been polite, professional, and above all very helpful. Review collected by and hosted on G2.com.

They have more holidays than we do in the US and its not fair. Review collected by and hosted on G2.com.

The flexibility of the system to solve your particular needs.

You can solve all particular customization in an elegant way. We have integration with other application which is working really flowless. In case of the issue, we can identify where is the particular fall back and we can resolve the issue very quickly manner with the help of the Internal and support team. Review collected by and hosted on G2.com.

As such nothing. Always the solution is good so can't complain about anything. Every time we have different requirements and challenges but we were able to solve those very nicely. Review collected by and hosted on G2.com.

Flexible system with ability to customize front end. Many built-in features and options. Review collected by and hosted on G2.com.

Many of the extra features like ticketing, inventory, reporting are basic but we use it to its limits. Review collected by and hosted on G2.com.