---
title: Lime CRM Reviews
meta_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 91 reviews by the users' company size, role or industry to
  find out how Lime CRM works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 91
  scale: '5'
date_modified: '2026-06-24'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Lime CRM Reviews
**Vendor:** Lime Technologies  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 91
## About Lime CRM
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.



## Lime CRM Pros & Cons
**What users like:**

- Users value the **extensive customizability** of Lime CRM, allowing tailored solutions and efficient document organization. (5 reviews)
- Users value the **extensive customization** options in Lime CRM, enabling personalized experiences without needing external support. (5 reviews)
- Users value the **flexibility** of Lime CRM, enabling easy organization and customization to meet their specific needs. (5 reviews)
- Users highlight the **excellent customer support** of Lime CRM, noting responsiveness and helpfulness in their experience. (4 reviews)
- Users value the **extreme customizability** of Lime CRM, enhancing their workflow with minimal reliance on external support. (3 reviews)
- Customer Management (2 reviews)
- Easy Customization (2 reviews)
- Helpful (2 reviews)
- Organization Efficiency (2 reviews)
- Solutions (2 reviews)

**What users dislike:**

- Users find Lime CRM's **limited features** frustrating, particularly with speed, integration, and security requirements. (3 reviews)
- Users often face **call issues** due to slow response times and limited web client functionality with Office 365. (2 reviews)
- Users experience **inaccurate data** issues, leading to frustration and operational challenges when using Lime CRM. (2 reviews)
- Users find **the learning curve steep** for basic functions, requiring time to adjust and meet security standards. (2 reviews)
- Users find the **limited customization** in Lime CRM restrictive, affecting integration and overall usability with other platforms. (2 reviews)
- Missing Features (2 reviews)
- Slow Performance (2 reviews)
- Steep Learning Curve (2 reviews)
- AI Limitations (1 reviews)
- Difficult Setup (1 reviews)

## Lime CRM Reviews
  ### 1. Lime - very easy and very searchable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Staffan B. | Rekryteringspartner, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Lime CRM?**

That Lime is easy to use and adaptable to all kinds of situations. And of course, the search functions and the really easy and clever connection to Outlook.

And did I mention the support? Always friendly, always helpful and always quick to reply.

**What do you dislike about Lime CRM?**

Not that much, but it doesn't always seem logical when you do changes as an administrator.

**What problems is Lime CRM solving and how is that benefiting you?**

We can keep track of our business, and the system gives us a lot of valuable data that tells us that we are on the right way.
We actually are using two CRM databases with an integration between them. One database feeds the other which saves us a lot of manual work.

**Official Response from Lime Technologies:**

> Hi Staffan and thank you for reviewing Lime CRM! We appreciate your feedback about the issues of how to do changes as an administrator. We always strive to make your everyday easier and will forward your feedback to the colleagues responsible. Best regards, your friends at Lime

  ### 2. Sales

**Rating:** 4.5/5.0 stars

**Reviewed by:** Peter K. | Sales Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2025

**What do you like best about Lime CRM?**

Good order and organization when it comes to documents

**What do you dislike about Lime CRM?**

Slow when opening documents. About 10-25 seconds.

**What problems is Lime CRM solving and how is that benefiting you?**

Keeping track of business cases

  ### 3. User

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

We use it for offers and it works very well

**What do you dislike about Lime CRM?**

There is no map-structure in the document

**What problems is Lime CRM solving and how is that benefiting you?**

helping with organisations of our offers

  ### 4. Has everything we need

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2025

**What do you like best about Lime CRM?**

It is very complete for us. We can build any process that we want. We can manage our diary in the same environment.

**What do you dislike about Lime CRM?**

Some functions have been more difficult for an ordinary user to use.  But that's fixed in the newer version that we're upgrading to.

**What problems is Lime CRM solving and how is that benefiting you?**

Structuring cases and work orders

  ### 5. Long time happy user

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rasmus S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2023

**What do you like best about Lime CRM?**

The difference between using a CRM and not is impossible to put into words, everything is so much easier and much more manageable. Lime is very user-friendly, it is completely customizable for your company and their support is quick and helpful. All and all a very happy long term user.

**What do you dislike about Lime CRM?**

Can be a little tricky when customizing views and tables etc at first, but their support is always available to help out aswell as your account manager so its barely eve na problem.

**What problems is Lime CRM solving and how is that benefiting you?**

Gathering errands in one place and enabling multiple users to work in the same folders at the same time, easy follow up and statistical advantages.
It improves productivity and helps get a good overview even when things are busy.

  ### 6. CRM system which is easy to use and to adapt

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2023

**What do you like best about Lime CRM?**

Lime-crm is a flexible tool that allows users to track customers, persons and projects. It is easy to develop by adding tables and fields to add functionality for tracking of orders, products etc.

**What do you dislike about Lime CRM?**

Lime-Crm has a desktop and a web-client that look a bit different. It can be challenging to use both or transition from desktop to web as the develop environment and user interfaces are different. I would prefer some more technical information and example code to allow for quicker in-house development.

**What problems is Lime CRM solving and how is that benefiting you?**

It tracks our projects, customer (and suppliers) and contacts. It also serves as a mini ERP to track systems/products sold to our customers. It allows revenue projection and ´good sales activity management.

  ### 7. Flexible with many possibilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marie . | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Easy to sort and select. Create your own categories, etc.

**What do you dislike about Lime CRM?**

Not the same environment for Mac & PC users. As an admin and user of the PC version, it is difficult to explain to colleagues who work with Mac or the web version in general.

**What problems is Lime CRM solving and how is that benefiting you?**

We work with a membership base where we regularly select and send out mailings, as well as build a prospect bank at different levels. We grow in line with the increase in the number of companies in the municipality.

  ### 8. Lime CRM is a customer relationship management system that is designed to help businesses manage their customer interactions and data efficiently. It offers a range of features including contact management, sales automation, and customer service tools. The system is known for its user-friendly interface and flexibility, allowing businesses to customize it according to their specific needs. Lime CRM also integrates with various other tools and platforms, making it a versatile choice for companies looking to streamline their CRM processes. Overall, it is a robust solution for businesses aiming to enhance their customer relationship management strategies.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2022

**What do you like best about Lime CRM?**

The possibilities that exist to do with the system feel endless.

**What do you dislike about Lime CRM?**

That it takes time or doesn't work at all with large searches when there are many relationships in the view. That it doesn't work easily to make selections across multiple tabs even with hits with not so many rows. It definitely needs to get better. Then a development of the template center needs to happen. It must get better.

**What problems is Lime CRM solving and how is that benefiting you?**

It ensures that we keep track of what we do for those who upload information. Businesses, for example. Once you understand the system, I think it's easy to navigate.

**Official Response from Lime Technologies:**

> Hello and thank you for your review of Lime CRM! We are constantly working on developing and improving Lime CRM, and we will forward your feedback to the responsible department. It is feedback like this that makes us better, so thank you for sharing! Warm regards, your friends at Lime.

  ### 9. Order and tidiness

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrizia S. | Business manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Lime CRM?**

That it is so easy to have order and clarity on everything related to customer relations: business value, deviations, contact information, documents, agreements, etc.

**What do you dislike about Lime CRM?**

That one cannot assign different types of users and control what they can see

**Recommendations to others considering Lime CRM:**

Take one step at a time so that you and your organization keep up

**What problems is Lime CRM solving and how is that benefiting you?**

Order and clarity in our customer relationships.

**Official Response from Lime Technologies:**

> Hi Patrizia and thank you for your review of Lime CRM. Great to hear that you are so satisfied! Regarding your feedback about allowing different types of users to access different parts of the system, we offer the ability to manage permissions and what different roles/departments can and cannot see. Warm regards, friends at Lime

  ### 10. Satisfied

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rikard T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Easy to use and an absolute necessity for us to succeed in reaching our sales goals

**What do you dislike about Lime CRM?**

That new windows open all the time, an opportunity to choose whether you want to have new windows or work in the same window all the time

**What problems is Lime CRM solving and how is that benefiting you?**

Contact with the customer, follow-up with the customer, and never missing a customer

  ### 11. For all years I have been working with Lime CRM it has always been easy.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marie B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 13, 2023

**What do you like best about Lime CRM?**

It is easy to understand and get the whole picture (of a project/client). Good functions for searching info by filter etc. Start and share documents at one place

**What do you dislike about Lime CRM?**

It is not working so well with Mac. I miss a smooth app-solution. You can not work in same document at the same time as colleagues. We could not connect finance

**What problems is Lime CRM solving and how is that benefiting you?**

Summarize our projects, clients, economic results, sales activities. Good with the "history part" - diary from dialogs with clients, easy to search or summarize.

  ### 12. Easy to administer, easy for users.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

As an it administrator, i have mostly worked in the admin side of Lime, which is a clear and easy to use web based interface. both adding new access groups and managing the existing parts of it is highly intuitive.
Also from the users side there has never been any confusion, Lime a program that does what its supposed to do like you expect it to!

**What do you dislike about Lime CRM?**

The admin interface still uses silverlight but is on the way out.

**What problems is Lime CRM solving and how is that benefiting you?**

Organization and administration of customers.

  ### 13. Simple, flexible and easy managing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Timon V. | Kundekonsulent, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2022

**What do you like best about Lime CRM?**

I have full management option and can build it myself, I get just the overview I want.

**What do you dislike about Lime CRM?**

A little old looking, but the function weights up for it.

**What problems is Lime CRM solving and how is that benefiting you?**

Sales, Support and overview managment

**Official Response from Lime Technologies:**

> Hi Timon. Thank you for reviewing Lime CRM and for the feedback. We are continuously updating both design and features to meet the needs of our users, especially our web client that we have developed the past years. If you are only working in the desktop client at the moment, reach out to your go-to-person at Lime and ask them to show you how our web client looks like. I am sure you will enjoy the crisp design that we can offer you there! Best regards, your friends at Lime

  ### 14. A Smart and Flexible CRM Solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** David M. | Digital Marketer, Education Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2023

**What do you like best about Lime CRM?**

The best thing about LimeCRM is its adaptability to our business needs. It simplifies my workday by keeping all our customers, deals, and campaigns in one place and enabling me to use all my customer data. LimeCRM's smart add-ons and integration options are a great way to streamline my workflow and avoid duplicate data entry.

**What do you dislike about Lime CRM?**

While Lime CRM has limited built-in features compared to some of its competitors, I appreciate its minimalistic approach as it allows me to focus on the core functionality without getting overwhelmed by unnecessary features.

**What problems is Lime CRM solving and how is that benefiting you?**

Lime CRM is solving the problem of standard, flimsy CRM systems that often have functions that are never used. The tool is helping me by providing a CRM system that I use and that is tailored to my specific needs. It includes everything I expect from a CRM, such as contacts, history notes, to-dos, ticketing management, deals, and marketing activities. But it also offers additional features that make my workday easier.

  ### 15. Very capable system that has been tailored to our needs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Peter N. | CEO and Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Intuitive, tailored to our needs and processes, super support

**What do you dislike about Lime CRM?**

The flexibility of the system makes it necessary to buy a bunch of consultancy hours to get the system tailored

**What problems is Lime CRM solving and how is that benefiting you?**

Integrates our huge database of all sold products in our processes

  ### 16. Lime CRM revolutionized my daily work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matilda J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

The ability to customize and modify Lime CRM to suit our needs

**What do you dislike about Lime CRM?**

The appearance cannot always be adapted to what we want to highlight

**What problems is Lime CRM solving and how is that benefiting you?**

Keep track of our current errands and sort them by type, difficulty, and more

  ### 17. Good service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Olga L. | ADMINISTRATIVE MANAGER, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Lime CRM?**

LIME SRM is clear and easy to use !!!!!!

**What do you dislike about Lime CRM?**

Not all data could be checked retroactively

**Recommendations to others considering Lime CRM:**

Highly recommended!

**What problems is Lime CRM solving and how is that benefiting you?**

All information is in one place and available to everyone

**Official Response from Lime Technologies:**

> Hi Olga. Thank you for reviewing Lime CRM! We are happy to hear that you like to work with us and the value we bring to you and your colleagues. It's our ambition to continuously have all our services up and running smoothly. I will forward your feedback about LISA to my colleagues responsible. Wishing you a great day! 

  ### 18. Easy Customization, Integrations and good support with Lime CRM'

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jon H. | Product Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2022

**What do you like best about Lime CRM?**

Its incredibly easy to use, with a user-friendly interface and plenty of customization options. I was also impressed by the number of integrations available and the helpful support team. Plus, there are a bunch of great add-ons available to further enhance the system. Highly recommend!

**What do you dislike about Lime CRM?**

The only downside I have experienced is that some of the third-party  add-ons dont quite reach the same quality as Lime CRM. Additionally, the system have had a couple of incidents/downtime. Overall, however, I am very happy with my experience with Lime CRM.

**What problems is Lime CRM solving and how is that benefiting you?**

The system has been a great help in increasing our companys productivity and personalizing our marketing campaigns. It's also made it easier to track customer interactions and respond quickly to their needs. I'm very happy with my choice to use Lime CRM and would recommend it to anyone looking for a comprehensive and easy-to-use CRM system.

  ### 19. Keeps good control of history, lacking data connections

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mikael H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Make it easier to manage all my random business contacts.
Adding reminders in the future makes it easy to keep all the history of the customer and makes it easy for my colleagues to check the customer.

**What do you dislike about Lime CRM?**

That data doesn't naturally follow when you make a new order or add information to a business or consultant.

**What problems is Lime CRM solving and how is that benefiting you?**

Keeping track of data/ history and business.

  ### 20. Easy system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Magnus S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

It is an easy way of getting your costumers sorted

**What do you dislike about Lime CRM?**

Sometimes it is hard to connect other systems

**What problems is Lime CRM solving and how is that benefiting you?**

Keeping track of our members

  ### 21. A CRM that does what you want and more

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonny L. | Export Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2022

**What do you like best about Lime CRM?**

Our company uses it mostly to keep track of our customers and businesses with them. We also use it for our suppliers, contracts and as an internal tool to keep track ofwork tasks and claims from customers and a lot more. We also apply a lot of features that we want, like turnovers for each customer so we can see quick and easily each customer´s total, or even how it goes for each sales person.

**What do you dislike about Lime CRM?**

Some features could be nice if applied to our type of business but don´t work as intended with our business model. 
Also, we would love it if you admin something in the desktop version it would also happen in WebClient.

**What problems is Lime CRM solving and how is that benefiting you?**

It saves us a lot of time that we would otherwise spend in other programs keeping track of information and helps us to refine our routines so that we can do our jobs much more quickly.

  ### 22. Lime is easy to use and easy to search in.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2023

**What do you like best about Lime CRM?**

That one can follow a case, see what has been promised previously, and that it is easy to find the cases in Lime.

**What do you dislike about Lime CRM?**

I have not found any disadvantages with Lime

**What problems is Lime CRM solving and how is that benefiting you?**

To be able to follow a case easily and to be able to extract statistics.

  ### 23. User friendly crm

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about Lime CRM?**

It's very user friendly and great Customer Support

**What do you dislike about Lime CRM?**

Nothing at all, if i should mention one thing it's that i'm swedish and dislike to answer questions in english :-)

**What problems is Lime CRM solving and how is that benefiting you?**

We only use it for  CRM , to store information about the clients and all documents

  ### 24. A happy customer!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Easy-to-use interface with clear processes! A great overview on the start page.

**What do you dislike about Lime CRM?**

Sometimes there is one click to many but all in all a simple tool to use.

**What problems is Lime CRM solving and how is that benefiting you?**

Simple overview of pipeline as well as sales activities.

  ### 25. customer advisor

**Rating:** 4.5/5.0 stars

**Reviewed by:** monica . | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Simple and appealing to use with many great features gathered in one system

**What do you dislike about Lime CRM?**

missing a booking function if it hasn't been added recently?

**What problems is Lime CRM solving and how is that benefiting you?**

complete our property system today

  ### 26. Intuitive CRM-system with excellent integration-possibilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kent E. | Affärsområdeschef, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

It's easy - almost intuitive - to use. Even for beginners.

**What do you dislike about Lime CRM?**

That not all surrounding systems are already integrated.

**What problems is Lime CRM solving and how is that benefiting you?**

Structuring information about clients,, issues etc

  ### 27. I am satisfied!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaquline L. | receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

I like everything about Lime. It's easy to use the system and you can save so much information. I love that you can drag emails directly into documents and the system makes it so much easier to keep track of which customers I have invoiced and which I haven't!

**What do you dislike about Lime CRM?**

Sometimes it is difficult to log in, there are error messages and bugs - sometimes even when I am inside and working in the system. Otherwise, I think it is great and I quickly learned how the system is structured.

**What problems is Lime CRM solving and how is that benefiting you?**

Helps me keep track of customers, courses, invoicing, and all related documents. It also makes it easier to keep track of emails linked to a specific course/training.

  ### 28. Structured

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Order and organization in the business, is flexible.

**What do you dislike about Lime CRM?**

There are no good reports today. It's too cumbersome to produce.

**What problems is Lime CRM solving and how is that benefiting you?**

A common tool

  ### 29. Lime CRM Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anders H. | e-commerce & online manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

The filter function is very powerful and very user friendly to wotk with your data in both fitering of data and how to view your data. I wish I had the same possibilities in other master data applications.

**What do you dislike about Lime CRM?**

no much, sometime it requires some extra settings to look the best. Maybe a powerful Pivot function as a second UX to use. The admin interface need upgrade to more modern UX. Mobile version of the app would be awesome.

**What problems is Lime CRM solving and how is that benefiting you?**

First of all easy to use, second it is fast to get your data on screen even for 10.000 of rows of data - and the ability to get related data in the same view is very convinient.

  ### 30. Daily user

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cecilia F. | Key Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Everything in one place with a very good structure of my clients.

**What do you dislike about Lime CRM?**

I do miss a place where I can write down more personal stuff ie; hobbies, children etc... In a long businessrelation some of it can be important to remember for example if the client have a boat and we sponsor or produce at big boatfair it can be nice to propose a visit.

**What problems is Lime CRM solving and how is that benefiting you?**

Keep track on activities, figures etc...Make it easier for me every month in my budgetreports and make it very easy to follow the development on all my clients.

  ### 31. Very easy to use and adjust

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Very easy to use and adjust and to make report and analysis

**What do you dislike about Lime CRM?**

I dislike nothing why do I have to write a novel to continue :(

**What problems is Lime CRM solving and how is that benefiting you?**

structure in sales, reporting and analysis

  ### 32. Lime sept -23

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Lime CRM?**

Simple to use on a daily basis. I Aleays have it open.

**What do you dislike about Lime CRM?**

No MacOs version, would be much appreciated!

**What problems is Lime CRM solving and how is that benefiting you?**

History, follow up, to do, new business.

  ### 33. Easy to use, great support and excellet oppotunities to develop as we like.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Madeleine S. | CRM-ansvarig, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

The opportunities to develop as we like and the great technical support.

**What do you dislike about Lime CRM?**

There is nothing that I dislike. Maybe in-depth tutorials, tips and tricks on how to get the most out of Lime CRM, in a newsletter in my inbox.

**What problems is Lime CRM solving and how is that benefiting you?**

We have a great database of all our customers, our customer service uses it daily and we use Lime CRM in addition to Lime Newsletter when reaching out to our customers via different channels.

  ### 34. Exceeded expectation. Support team always quick to respond and product meets out needs.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Just started exploring the leads-functions Lime CRM and it has already made our sales work much more efficient. The program as a whole is easy to navigate and the team is super helpful whenever there is a problem.

**What do you dislike about Lime CRM?**

I don't have any significant dislikes at all. One thing I could mention is that there have been som system failures the last few months that are re-occuring quite often. It has not affected us to a great extent though.

**What problems is Lime CRM solving and how is that benefiting you?**

More efficient work with sales. Also, it has made it easier for us to be GDPR-complient compared to when we had Lime Easy. Also having an integrated newsletter function has been fantastic.

  ### 35. User-friendly, fast and reliable company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Krister S. | System Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 14, 2022

**What do you like best about Lime CRM?**

User friendly, flexible software. Very positive and competent staff. Almost anything is possible.

**What do you dislike about Lime CRM?**

When we have much data (4-6 million rows in some tables) the in-built report-tool is not perfect.

**What problems is Lime CRM solving and how is that benefiting you?**

Solutions for fundraising. We also can control our communication with the donors. We are working with Market Automation to get reliable and consistent communication with our donors.

  ### 36. Lime is customizable to fit our processes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Camilla O. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Easy to customize. Easy to search and make a selection and then move it over to all related supporttickets or history notes based on the selection.

**What do you dislike about Lime CRM?**

Too few automated flows, they exist but can not be made easily by own administrator. Missing easy reporting access.

**What problems is Lime CRM solving and how is that benefiting you?**

Our day-to-day business. It keeps track of all activity with our customers.

  ### 37. Lime is flexible and good to extract data from

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anna S. | CFO, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Flexibele and easy to get the data. Easy to add new data and work with Lisa.

**What do you dislike about Lime CRM?**

To flexible in some senses. It is to hard to have a set process, or to much work to do. Data easily get incorrect

**What problems is Lime CRM solving and how is that benefiting you?**

We can have a good view of signed business and what to invoice.

  ### 38. Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Frederic M. | Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

It´s very easy to use and update, both customer cards and you can attach emails and other documents you or another person need to know in contact with customers

**What do you dislike about Lime CRM?**

Nothing, maybe I can miss an app for use on phone and iPad.

**What problems is Lime CRM solving and how is that benefiting you?**

To remember what you and your customer has agreed

  ### 39. We are very satisfied because it makes our everyday work easier.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Johanna G. | Marknadskoordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

That we can gather all projects under one roof.

**What do you dislike about Lime CRM?**

That the web client is not that up to date

**What problems is Lime CRM solving and how is that benefiting you?**

That we can have all our tools in the same place. Customers, companies, quotes, projects and marketing activities.

  ### 40. Easy-to-use program, easy to get an overview.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Henrik L. | försäljare, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Easier follow-up of submitted bids. Easier to follow up on set goals

**What do you dislike about Lime CRM?**

That I don't have time to familiarize myself with all the features available in the program.

**What problems is Lime CRM solving and how is that benefiting you?**

Easier follow-up of quotes and sales meetings.

  ### 41. Value creation!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Very good service. Like the chat function. 
Besides that, the service is easy to navigate and has many good features that really come in handy.

**What do you dislike about Lime CRM?**

I would wish for the transfer from the business system with new customer numbers to work. Right now, we have to have the routine of creating customer numbers in Lime that are transferred to the business system.

**What problems is Lime CRM solving and how is that benefiting you?**

Control over the business. Contact information. Reminders. Follow-up

  ### 42. Overall an easy system to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Its simpel to use, make own designed reports to suit my purpose. Personal and kind customer service.

**What do you dislike about Lime CRM?**

That I am not informed about consultning costs early in a process

**What problems is Lime CRM solving and how is that benefiting you?**

Lime helps me have all information in one place and I can easly follow every step in our costumers process. I can also easy make usefull reports and statistics.

  ### 43. Super easy to use and makes my work more efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Helps me keep track on what I have done, said and promised

**What do you dislike about Lime CRM?**

Not the most modern and nice looking graphic

**What problems is Lime CRM solving and how is that benefiting you?**

To keep track on my business. And helps my collegues in other parts of Sweden to benefit from my information so that they can do business too. Makes it more professional

  ### 44. Easy to use CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Easy to use for the day to day business, but can also be used by advanced users for complex reports,filters,  campaigns etc

**What do you dislike about Lime CRM?**

The web version does not have all functionality.

**What problems is Lime CRM solving and how is that benefiting you?**

It is a great tool  to better manage and develop relationships with all customers in our rather lager group of companies
Additionally, we also use Lime to automate customer service processes, such as providing automated customer service responses, and to create targeted marketing campaigns.

  ### 45. Works well

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2022

**What do you like best about Lime CRM?**

That it is competent and adaptable.

**What do you dislike about Lime CRM?**

The connection to Lime Field. Integration with SharePoint was nice.

**What problems is Lime CRM solving and how is that benefiting you?**

Order and clarity in our dealings with tenants and contractors. Publications to the web and fault reporting.

  ### 46. Very flexible, scalable, and simple solution.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Lime CRM?**

Lisa, or rather the ability to customize the solution according to our wishes.

**What do you dislike about Lime CRM?**

That the installed client only works on Windows provided that one does not run virtual solutions, which I must.

**What problems is Lime CRM solving and how is that benefiting you?**

Case management, inventory register, project register, and much more. All tailored to the information/data we consider necessary.

  ### 47. Great CRM-system for a perfect structure. The maintenance is a bit to frequent.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2022

**What do you like best about Lime CRM?**

Best structure to get the workday much easier.

**What do you dislike about Lime CRM?**

Plenty of upgrades that needs to be less then now.

**What problems is Lime CRM solving and how is that benefiting you?**

Keeping all the data and info about the customers in one structured place.

  ### 48. Long time user

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mikael W. | Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Lime CRM?**

Great support, great technical team and excellent opportunities to develop on your own.

**What do you dislike about Lime CRM?**

I want a more role base desktop-client. It would also be great to be able to place your fields in LISA wherever you like on the form layout.

**Recommendations to others considering Lime CRM:**

If you are looking for a quality solution with an excellent support team, Lime is the right choice!

**What problems is Lime CRM solving and how is that benefiting you?**

We are using it more like an ERP-system than a pure CRM-system. For us, it covers all business processes in a perfect way.

**Official Response from Lime Technologies:**

> Thank you for your review, Mikael! Great to hear that you like our support and the flexibility of Lime CRM. We also appreciate your feedback and will forward your suggestions to the colleagues responsible for our desktop client and LISA. Have a great day! Best wishes, your friends at Lime

  ### 49. Lime CRM user-friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2022

**What do you like best about Lime CRM?**

User-friendly and a very good CRM tool for gathering all the information that should be easy to access when, for example, a customer calls in and has questions. Quick support.

**What do you dislike about Lime CRM?**

There is nothing I dislike about Lime CRM, everything works well and we receive very good support when needed.

**Recommendations to others considering Lime CRM:**

It is quick to get started both in terms of setup and getting users up and running.

**What problems is Lime CRM solving and how is that benefiting you?**

We have solved the problem of not having all the information about our customers gathered in one place by now using Lime CRM. We can quickly provide answers to questions when customers call us. We see everything we need about the customer in one single place.

**Official Response from Lime Technologies:**

> Hello and thank you for your review of Lime CRM! Warm regards, your friends at Lime.

  ### 50. Lime user

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Lime CRM?**

Lime is very user friendly and we have adjusted the system after our needs. As an administrator, I can easily add/remove fields etc. I like the look of Lime compared to other systems.

**What do you dislike about Lime CRM?**

Its sometimes not possible to link information between the different tabs.

**What problems is Lime CRM solving and how is that benefiting you?**

We have complete control over our products going out to customers, and all necessary information is in Lime. We have a successful support system in Lime that allows us to review all history of incidents at a certain product or customer.

**Official Response from Lime Technologies:**

> Hi and thank you for reviewing Lime CRM! Also, thank you for your honest feedback. We almost have limitless opportunities to link information between different tabs in Lime CRM, so if you can't manage to do it yourself - don't hesitate to reach out to our support who are happy to help you out. All the best, your friends at Lime


## Lime CRM Discussions
  - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made)
  - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for)

- [View Lime CRM pricing details and edition comparison](https://www.g2.com/products/lime-crm/reviews?filters%5Bnps_score%5D%5B%5D=5&open_modal_url=%2Fes%2Fproducts%2Flime-crm%2Fwishlists%3Fhost_path%3D%252Fproducts%252Flime-crm%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D5%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A02%3A44+-0500&secure%5Bsession_id%5D=40f6f576-e97a-4aef-8594-9f56e502e1ff&secure%5Btoken%5D=18e041d2d22d7e5652c8490a5f3d83989244e39fef60e88cb13e340dc976f1d1&format=llm_user)
## Lime CRM Integrations
  - [GetAccept](https://www.g2.com/products/getaccept/reviews)

## Lime CRM Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Customer Support**
- Text
- Speech
- Knowledge Base

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Lime CRM Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,647 reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,246 reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,818 reviews)