Gatekeeper

Gatekeeper

4.4
(22)
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Gatekeeper is a contract and vendor management solution that helps companies gain maximum value from signed agreements, reduce costs, and minimise business risks.

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Showing 22 Gatekeeper reviews
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Raja M.
Validated Reviewer
Verified Current User
Review Source
content

"Very satisfied customer"

What do you like best?

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards.

Overall, I like intuitive design, it helped our admin and end users to start using without much training.

What do you dislike?

I like all the features, but suggest having more flexibility and options to create additional dashboards. I am also looking for basic spend functionality without a need for buying additional spend module.

Recommendations to others considering the product:

Highly recommended others to discuss your goals and how you are planning to use this system, so that you can configure additional fields and workflows accordingly to take advantage of full capability of this system

What problems are you solving with the product? What benefits have you realized?

Better control on vendor onboarding, policy enforcement related to the preferred vendors, spend analysis based on the category and teams,. Moreover, now we can proactively monitor all expiring contracts and trigger notifications to our internal stakeholders. This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding Gatekeeper system.

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Paul H.
Validated Reviewer
Verified Current User
Review Source
content

"A great way to manage contracts"

What do you like best?

I like the simple and easy to use interface when using Gatekeeper. The dashboards are clear and easy for all users to understand

What do you dislike?

I would like the ability to customise the reporting more than is currently available. Although the dashboards are good, the ability to focus onto some key areas for driving the business forward would be a real plus

Recommendations to others considering the product:

Ensure your data is clean and your people know how you manage data effectively. The biggest problem we encountered was not preparing internally well enough to get the best out of the Gatekeeper system from the beginning

What problems are you solving with the product? What benefits have you realized?

Keeping control of contracts and events within contracts is the main benefit we have realised from using Gatekeeper. Before Gatekeeper we did not have full control of in contract events. Gatekeeper has improved our ability to manage this beyond our expectations

What Contract Management solution do you use?

Thanks for letting us know!
AN
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source
content

"Great Product - User Friendly"

What do you like best?

The system is intuitive and user-friendly, easy for most people to pick up and start to use with minimal training.

The ability to sort contracts by vendor (funder in our case), type, start and end dates, etc. is very helpful, as is the ability to filter the data to provide a more limited subset of information. This has allowed us to be more proactive about certain contract renewals, develop greater insights into sources of funding, and

What do you dislike?

I would like to see:

a) more options for customizing the labels on the navigation bar such as changing Vendor/Supplier to Funder (as we did), Entity to 'Branch" or "Unit."

b) additional reporting options - e.g. by contract type

c) from an end user perspective, I would like to see a more streamlined process when creating new contract cards so that there are fewer "clicks" between tabs and so that certain fields are populated by default with the option to change them via a dropdown menu. (e.g. set the default contract status as "live" with the ability to change to "pipeline" when needed.

d) scrolling up and down the screen or left to right can be a bit cumbersome at times.

Recommendations to others considering the product:

Consider whether you have the expertise internally to configure Gatekeeper to your needs or whether to engage the vendor team to do so.

If you are moving to a digital repository and workflow from a paper-based or Excel spreadsheet-based tracking system, give thought to how you want to label the contract cards, uploaded files, etc. so that end users will intuitively know where to look to find the contracts they need.

What problems are you solving with the product? What benefits have you realized?

To date, we have used Gatekeeper primarily as a repository of contracts - having moved from disparate collections of contracts held by regional offices or local units to a central repository held by our national office. This has helped to enhance compliance monitoring.

We have used Gatekeeper workflows on a pilot basis in an effort to replace a slow, paper-based and Canada-Post based process for circulating contracts between our local, regional and national offices with a digital one. Doing so has allowed us to speed up the process of circulating, reviewing and signing off on contracts so that our local units get paid sooner!

UH
User in Human Resources
Validated Reviewer
Verified Current User
Review Source
content

"Intuitive and innovative"

What do you like best?

Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap and good communication channels to share updates and/or provide support.

What do you dislike?

I would like to have a mobile app. Also it would help our organisation to have the possibility to make our own reports (basic reports are not sufficient since we added some non default fields)

Recommendations to others considering the product:

I highly recommend Gatekeeper to both SME and corporate organisations. Gatekeeper actually listens to the client's needs and has the agility to develop its features quite fast

What problems are you solving with the product? What benefits have you realized?

We now have a clear overview of our supplier base per program. We have insight in the spend of our suppliers. Suppliers register themselves in Gatekeeper and have the possibilty to update their company information if needed. It saves us a lot of time and we keep a clean database.

Jessica R.
Validated Reviewer
Review Source
content

"Great Product & Outstanding Service "

What do you like best?

The service team assigned to us is wonderful. Matt is fantastic to work with and the product is easy to use. The flexibility is refreshing and truly is a wonderful product platform. The workflows are simple to setup and provide maximum functional flexibility. The system has a lot of potential to expand with us as an enterprise grade platform solution.

What do you dislike?

Like any product certain functionality or features are offered as additional buy-ups versus being included in base functionality, but the Sales team is willing to work with clients to find the right solutions that are aligned with budget restrictions.

Recommendations to others considering the product:

Start simple and build with the product, and don't be afraid of an iterative approach to implementation. Especially if you are building from scratch. Gatekeeper is going to grow with you.

What problems are you solving with the product? What benefits have you realized?

Scale, transparency and automation of tasks. Administrative burden has been lifted.

Timothy D.
Validated Reviewer
Verified Current User
Review Source
content

"Gatekeeper has allowed us to streamline a previously dysfunctional process"

What do you like best?

We were able to build work streams in the system, that has allowed us to accurately measure our process timing bny department.

What do you dislike?

We dont really have any issues at this point. The system has performed as promised, and we continue to expand our usage.

Recommendations to others considering the product:

We are a growing company that needed to put controls, and processes around our contract management and procurement process. Gatekeeper has allowed us to do that.

What problems are you solving with the product? What benefits have you realized?

We now have full control on our contracting and procurement systems. We have a complete handle on our vendors, contracts, expiration dates, key terms, internal stakeholder ownership.

Suraj D.
Validated Reviewer
Review Source
content

"Contract Management made easy along with seamless reporting and analytics"

What do you like best?

The ability to generate quarterly reports has been the key in putting in place a robust contract management program. The ease with which you can access and link contracts is time saving. Gatekeeper also allows me to customize my categories to suit my needs.

What do you dislike?

It does not allow you to bulk export contract files and it can be a little overwhelming to get started with so many features

What problems are you solving with the product? What benefits have you realized?

Gatekeeper is helping us store all our current and legacy contracts in a single place which is accessible by everyone. It also allows contract owners insights into the renewal status of their contracts which ensures we don't end up renewing something we don't want.

AM
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"A great way for us to get organized"

What do you like best?

We really like the customization of the platform, its ease of use, and the ability to see our contracts at a high level so we can take actionable steps.

What do you dislike?

While there are tons of ways for us to add functionality and custom features, there are some UX oddities that seem to make it a bit more difficult to do certain things (adding Custom Fields, Adding Contract types, etc.)

We've also run into a handful of bugs and tech issues with Gatekeeper, especially when it comes to bulk imports and exports. This could be due to the fact that we have 5,000+ contracts, but it's still frustrating.

What problems are you solving with the product? What benefits have you realized?

We have over 10,000+ contracts with vendors, clients, and talent partners scattered across email inboxes, file servers, & Dropbox accounts, and we don't have a great sense of a) who those contracts are with, b) when they expire or require cancellation, c) what our financial obligations are, or d) what our legal obligations are. Gatekeeper helps us get a handle on these items.

U
User
Validated Reviewer
Review Source
content

"One Stop Shop"

What do you like best?

The first thing I noticed while I was being shown around Gatekeeper was the ease of use, the program is very intuitive. It really is a one stop shop to find out all the necessary information and documents in regards to tracking our Subcontractors.

What do you dislike?

I've been using Gatekeeper for about 10 weeks and haven't come across any features/items I dislike.

Recommendations to others considering the product:

Gatekeeper is saving us time and money, it's extremely intuitive and truly a one stop shop for tracking our Subcontractors.

What problems are you solving with the product? What benefits have you realized?

Before Gatekeeper I would have to email another department in our company for information on where a Subcontractor was in our on-boarding process or to access documents pertaining to the Subcontractor; now I can retrieve those documents in moments. Gatekeeper is definitely helping us save time and in turn money.

Victoria L.
Validated Reviewer
Review Source
content

"Gatekeeper Review "

What do you like best?

I love that Gatekeeper LISTENS to the customer. In the last few months they have rolled out several features that were essential for our company to progress and I have been extremely satisfied with both the programs features as well as their customer service.

What do you dislike?

I would like to be able to manage multiple entities as we have several channel partners who share accounts with our vendors that we manage as well.

Recommendations to others considering the product:

Gatekeeper is a wonderful software. I searched, tested, and reviewed many programs to find the best one to meet our needs and this outshone them all, hands down.

What problems are you solving with the product? What benefits have you realized?

We are able to consolidate our data, contracts, files, and vendors efficiently. We are still exploring the team capabilities of the program, but so far I have been very pleased.

AF
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source
content

"Gatekeeper for vendor management"

What do you like best?

Our company was looking for a solution for contract management and we have been using Gatekeeper to assist in this for the past year. We like how we are able to chat with Gatekeeper and they are responsive.

What do you dislike?

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Recommendations to others considering the product:

I think it is a good tool for those who are looking for a standard contract management system.

What problems are you solving with the product? What benefits have you realized?

We wanted a centralized place that could store our contract and vendor information. Gatekeeper has provided us with a vehicle to keep track of termination dates and when contrat events are coming up.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Difficult to navigate"

What do you like best?

the layout and the format and the colours

What do you dislike?

sometimes the function changes, I use to be able to search by amount of total funding. Now I am unable to

Recommendations to others considering the product:

no, the data is not organized. It is hard to search and upload contract data, many repetitive steps that are a waste of time.

What problems are you solving with the product? What benefits have you realized?

organizing contracts

E
Executive Sponsor
Validated Reviewer
Review Source
content

"Great way to keep on top of your contracts"

What do you like best?

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

What do you dislike?

While it's overall a very solid package, more work can be done on the UX to further minimise the steps required to log new contracts. A brilliant addition would be to automatically read the uploaded contract and extract key fields to reduce the data entry.

What problems are you solving with the product? What benefits have you realized?

I implemented Gatekeeper for my company as we were increasingly unable to keep on top of contract auto-renewals and restrictive notice windows.

UM
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Organization of Gatekeeper"

What do you like best?

I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly.

What do you dislike?

Sometimes it the interface is a little laggy.

What problems are you solving with the product? What benefits have you realized?

Everything is cohesive and organized in one place. It's super easy to find things.

Allyson C.
Validated Reviewer
Verified Current User
Review Source
content

"Good tool "

What do you like best?

I think Gatekeeper is a good tool for tracking dollars and expiration dates of contracts. Easy to use.

What do you dislike?

I would prefer the ability to upload documents in bulk. The reports are challenging.

Recommendations to others considering the product:

This is a good product. We as a company are pleased with the performance of Gatekeeper.

What problems are you solving with the product? What benefits have you realized?

Cotract Lifecycle management is the big reason we decided to go with Gatekeeper. Having all of our contracts in one place has made this process much easier.

U
User
Validated Reviewer
Review Source
content

"This tool is good and easy to use "

What do you like best?

The biggest advantage of this solution is controlling contracts. All information gathered in one place. It allows you to quickly get details about individual contracts. Useful for contract management.

What do you dislike?

I like everything in this solution except price. A bit high compared to competing tools and that's why I rate the product at 9 points instead of 10 points.

Recommendations to others considering the product:

A useful tool for companies with many contacts. Facilitates work, so it is worth using this solution.

What problems are you solving with the product? What benefits have you realized?

This solution is helpful in everyday work. It helps in the efficient management of contracts.

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Great filing system if you have multiple documents with similar information across them. "

What do you like best?

Vendors pre populate if i've submitted a contract with them previously.

What do you dislike?

When i've finished entering a file there is no "complete" button or notification.

What problems are you solving with the product? What benefits have you realized?

It's very easy to look up specific notes if I've entered them previously which is a major timesaver.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great Software"

What do you like best?

customization; unique identifiers; open API; user friendly; design is sleek!

What do you dislike?

customization could be more granular; custom fields could be more extensive (types); more conditional responses in custom fields

Recommendations to others considering the product:

More Project management functionality/customization

What problems are you solving with the product? What benefits have you realized?

contract tracking; renewal tracking; confirming rights; rights management

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Great way to keep track of contracts"

What do you like best?

I like the "event" feature which allows easy tracking of reviews/renegotiations.

What do you dislike?

I would like an easily accessible User's Guide.

What problems are you solving with the product? What benefits have you realized?

Keeping track of auto renewals can be an issue. Gatekeeper makes this easy!

U
User
Validated Reviewer
Review Source
content

"Finally a Procurement Platform that Connects People to the Market"

What do you like best?

Flexibility of Gatekeeper staff members to adjust the way to do things for our organization. It provides connectivity for Procurement personnel and the marketplace whilst presenting endless possibility.

What do you dislike?

Item descriptions need to be improved. The data entry persons working at Gatekeeper might need to polish up their knowledge around this area and be familiarised with UNSPSC codes.

What problems are you solving with the product? What benefits have you realized?

Dashboard that provides everything under 1 view was great.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Excellent tool for vendor, contract and risk management"

What do you like best?

Intuitive, easy to use , budget friendly, scalable

What do you dislike?

missing some features, difficult to customise

What problems are you solving with the product? What benefits have you realized?

Vendor Oversight

U
User
Validated Reviewer
Review Source
content

"Great Contract Management Tool"

What do you like best?

The in built features & the functionality!

What do you dislike?

Maybe the User Interface could be better.

What problems are you solving with the product? What benefits have you realized?

Ability to easily manage numerous contracts. Target savings optimization by knowing the renewal dates in advance.

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