ICIMS Reviews & Product Details

What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. Review collected by and hosted on G2.com.

What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. Review collected by and hosted on G2.com.

The automation between the candidate stage and the reference check remains seamless. We’ve seen a consistent turnaround of under 48 hours, which allows us to close offers much faster in a competitive market Review collected by and hosted on G2.com.

While the desktop interface is great, further streamlining the mobile consent process for candidates would be a plus, as many of our applicants are completing these steps on the go Review collected by and hosted on G2.com.

We are very impressed with the number of features for talent assessment and the excellent ease of integration. The built-in language tests are seamless. For our team, the frequency of use is daily, as we rely on these integrated tools to screen candidates efficiently. Having everything in one platform with a single login truly saves a significant amount of time, just as their customer testimonial suggests. The ability to connect with other assessment providers adds great flexibility. Review collected by and hosted on G2.com.

The main drawbacks are the overall ease of use and the initial ease of implementation. While powerful, the interface isn't always intuitive, and setting up the various third-party assessment integrations from the marketplace was a complex project. Furthermore, when an issue arises with one of these integrated tools, getting effective customer support can be complicated, as it's not always clear if the problem lies with iCIMS or the third-party provider, leading to delays. Review collected by and hosted on G2.com.

ATS system is excellent, and the customer care team quickly takes care of any issues. Review collected by and hosted on G2.com.

Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :) Review collected by and hosted on G2.com.

With the elimination of our recruiting department, our HR team has had to step in and quickly learn iCIMS. While the transition hasn’t been easy for all of us, we recognize that iCIMS is a very robust tool. We’re looking forward to building our knowledge so we can fully leverage its capabilities and get the most value out of it. Review collected by and hosted on G2.com.

I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make the overall user experience smoother and less cumbersome. Review collected by and hosted on G2.com.

I like the increased amount of customization for roles in surveys. Review collected by and hosted on G2.com.

Pricing has increased significantly and the product has not upgraded enough. Review collected by and hosted on G2.com.

I have since used the CRM tool within iCIMS. While I'm uncertain my team utilizes it in all the ways it can, I would say that its a nice place to organize and keep things together.

I enjoy the option to text candidates, but I do not use it as a marketing/recruiting tool to blast messages like some might. Review collected by and hosted on G2.com.

There seem to be more glitches within the past few months. Issues like opening 'notes tab' on a candidate profile create errors and send you back to the home page. I have been in an iform deep in convo with a candidate only to have everything deleted and an error ok. These types of things have been a burden on accomplishing work tasks. Review collected by and hosted on G2.com.

Unfortunately later releases have come with major changes that affected production and ongoing glitches. If you need to process high-volume of candidates, this is not the right solution. Review collected by and hosted on G2.com.

Very complex, not very user friendly and slower than other ATS Review collected by and hosted on G2.com.

We find that the flexibility of the reporting has not only helped us to identify gaps in our process, but it’s also helped to improve both the candidate and hiring manager experience. Review collected by and hosted on G2.com.

At times communicating with tech support can be extremely challenging. Review collected by and hosted on G2.com.

I like that it is a global system, we are able to have consistency across our company when using it. I am in the system every day and find it easy to use for both an admin perspective as well as a candidate. Implementation was great, we loved our representative, and he got use setup well. Review collected by and hosted on G2.com.

I do not like their customer service model. I can't ever get a quality or consistent answer when I have trouble. Review collected by and hosted on G2.com.