ICIMS Reviews & Product Details

ICIMS is the talent acquisition platform that unites the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continual AI innovation and a highly extensible platform, ICIMS makes hiring a true business advantage. Our platform includes ICIMS Hire (ATS), ICIMS Frontline AI (for high‑volume hiring), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI, all designed to work together within an extensible ecosystem that supports how and where organizations hire.

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ICIMS

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ICIMS Community

Languages Supported

Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Georgian, Central Khmer, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Overview by

Jacquie Frye

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

ICIMS Integrations

(15)

Verified by ICIMS

ICIMS Media

ICIMS Demo - Personalized Recruiter Dashboard

Stay organized and proactive with a personalized, configurable dashboard built for recruiters. It brings together upcoming interviews, open jobs, offer statuses, and time-to-fill metrics in one easy view. Charts and quick links make it simple to track progress and take action. It’s your launch pa...

The candidate list makes it easy to manage applications in one organized view. It shows all candidates for a job along with key details like application date and status, giving recruiters a quick snapshot of the pipeline. You can customize columns to display the most relevant information for your...

The global profile provides a complete, real-time view of each candidate in one place. Recruiters can quickly access contact details, work history, education, and active applications without navigating multiple screens. It’s easy to review qualifications, track progress through hiring stages, and...

Keep feedback in your workflow with this Microsoft Teams integration. Hiring managers can rate candidates, leave comments, and make recommendations without leaving Teams. It’s simple, fast, and keeps everyone aligned.

The next-gen CRM that delivers hyper-personalized campaigns and deep candidate engagement insights for low-effort, high-ROI recruitment marketing.

ICIMS Demo - CoPilot for Job Descriptions

GenAI built to deliver unparalleled productivity and insights across the talent lifecycle.

G2 reviews are authentic and verified.

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Neetu S.

Manager

Enterprise (> 1000 emp.)

2/11/2025

"Amazing Talent management tool"

4.5/5

What do you like best about ICIMS?

iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com.

Marketha W.

Recruiter

Mid-Market (51-1000 emp.)

12/18/2025

"Outstanding Experience from Start to Finish"

5/5

What do you like best about ICIMS?

What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. Review collected by and hosted on G2.com.

What problems is ICIMS solving and how is that benefiting you?

iCIMS solves the challenge of managing high volumes of candidates by centralizing the entire recruiting process in one system. It helps organize applications, track candidate progress, and streamline communication with both candidates and hiring managers. This benefits me by improving efficiency, reducing manual work, and ensuring nothing falls through the cracks, especially when managing multiple requisitions at once Review collected by and hosted on G2.com.

Chardae A.

Identity Access Management Admin

Information Technology and Services

Small-Business (50 or fewer emp.)

4/28/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy to Use, Customizable, and Great for Provisioning, Auditing, and Compliance"

5/5

What do you like best about ICIMS?

It’s easy for end users to use and integrates well with IT and HR for provisioning and onboarding. It’s customizable, has a nice reporting system, and helps streamline the auditing process. It also works well with AD (Entra as well), and performs well with the API and connectors. Overall, it feels worth the price, and it’s SSO-friendly and compliant. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Sometimes the integration doesn’t sync properly, especially when new users or job titles are added. Sandbox testing can also be frustrating because of its limitations.Also, role access overlapping. Review collected by and hosted on G2.com.

Rachel M.

Vice President, Sales

Staffing and Recruiting

Small-Business (50 or fewer emp.)

2/15/2022

"Simple, Unbiased Reference Platform"

5/5

What do you like best about ICIMS?

The automation between the candidate stage and the reference check remains seamless. We’ve seen a consistent turnaround of under 48 hours, which allows us to close offers much faster in a competitive market Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

While the desktop interface is great, further streamlining the mobile consent process for candidates would be a plus, as many of our applicants are completing these steps on the go Review collected by and hosted on G2.com.

Recommendations to others considering ICIMS:

For an organization that hires more than a handful of employees each month, SkillSurvey provides a great platform and solution to automate an outdated process, eliminate bias and provide data to benchmark all hires. For organizations that do not have volume hiring, you still get the added benefits of a streamlined reference process but may not find that it is not worth the cost. Review collected by and hosted on G2.com.

What problems is ICIMS solving and how is that benefiting you?

Automation of the process through SkillSurvey is key. It saves our recruiters time calling and scheduling reference checks and allows those providing references to answer at their leisure. The ability to provide a concise overview of the reference and benchmarking is helpful and unbiased. Review collected by and hosted on G2.com.

Reggie M.

Talent Acquisition Partner

Enterprise (> 1000 emp.)

5/5/2026

"Robust Reporting and Data Analysis for Smarter Staffing"

4/5

What do you like best about ICIMS?

It is a robust system and has A lot of great reporting and data analysis and staffing reporting Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

The interface is still older and a platform hasn't updated. Switching the tab to the new items requires a new training process Review collected by and hosted on G2.com.

Response from CAT Team of ICIMS

edit

This made our day — thank you! We're really glad to hear that reporting and data analysis have been valuable for your team. We're always working to make the experience better, and knowing it's resonating with you means a great deal.

Andrea U.

Talent Acquisition

Enterprise (> 1000 emp.)

9/23/2025

"Rich in features and integrations, but implementation and ease of use need improvement."

3.5/5

What do you like best about ICIMS?

We are very impressed with the number of features for talent assessment and the excellent ease of integration. The built-in language tests are seamless. For our team, the frequency of use is daily, as we rely on these integrated tools to screen candidates efficiently. Having everything in one platform with a single login truly saves a significant amount of time, just as their customer testimonial suggests. The ability to connect with other assessment providers adds great flexibility. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

The main drawbacks are the overall ease of use and the initial ease of implementation. While powerful, the interface isn't always intuitive, and setting up the various third-party assessment integrations from the marketplace was a complex project. Furthermore, when an issue arises with one of these integrated tools, getting effective customer support can be complicated, as it's not always clear if the problem lies with iCIMS or the third-party provider, leading to delays. Review collected by and hosted on G2.com.

What problems is ICIMS solving and how is that benefiting you?

iCIMS solves the significant logistical problem of manually sending, tracking, and evaluating English language tests for our candidates. The benefit is a streamlined, automated process that saves valuable time and immediately improves the quality of our candidate screening. Before, our process was completely manual and inefficient. For every candidate who needed a language evaluation, our recruiters had to individually email them a test link. They then had to track completions in a separate spreadsheet, log into the test provider's website to find the results, and finally, manually copy and paste the score back into the candidate's profile in our system. This created a slow, disconnected workflow that was prone to human error and wasted a lot of administrative time. The key benefit is that the English language assessment is fully integrated within the iCIMS platform. We can configure our hiring workflow to automatically send the test to candidates once they reach a specific stage. The results and official scores appear directly on their candidate profile, with no need for manual data entry. This saves us a significant amount of time, eliminates errors, and allows our recruiters to instantly see, filter, and compare the language skills of all applicants, ensuring they focus only on those who meet the required proficiency. Review collected by and hosted on G2.com.

Kaleigh M.

Senior HR Director

Enterprise (> 1000 emp.)

7/10/2024

"Very Easy to use and streamlines processes w/recruitment & onboarding"

5/5

What do you like best about ICIMS?

iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

iCIMS still could use better customer service. Our representative has changed and customer service is not great,. Review collected by and hosted on G2.com.

Steve T.

HR Specialist (Recruitment)

Information Technology and Services

Mid-Market (51-1000 emp.)

4/24/2026

"Straightforward ATS with customization but limited automation"

3/5

What do you like best about ICIMS?

Pretty straightforward ATS. Once you understand how everything works, you can make a lot of customizations and changes. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Not a lot of automation. Fairly one-dimensional. Review collected by and hosted on G2.com.

S M.

Lead Talent Acquisition

Small-Business (50 or fewer emp.)

2/9/2023

"Great tool, good customer service"

5/5

What do you like best about ICIMS?

ATS system is excellent, and the customer care team quickly takes care of any issues. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :) Review collected by and hosted on G2.com.