Workato Features

Provides an environment for users to rest their API's functionality, efficiency, and data accuracy. This feature was mentioned in 181 Workato reviews.

As reported in 178 Workato reviews. Allows users to secure access to data. Provides additional support for security practices like IP whitelisting, attack mitigation, and data encryption.

As reported in 175 Workato reviews. Allows administrators to create APIs that utilize multiple backend resources and databases.

Expands functionality while maintaining balanced loads. Serves growing demand without reducing functionality. This feature was mentioned in 186 Workato reviews.

Based on 165 Workato reviews. Limits access to suspicious visitors and monitors for traffic spikes to prevent overloads like DDoS attacks.

Records details related to usage and functionality for analytics and reporting. 183 reviewers of Workato have provided feedback on this feature.

Detects anomalies in functionality, user accessibility, traffic flows, and tampering. 182 reviewers of Workato have provided feedback on this feature.

As reported in 164 Workato reviews. Provides a dashboard for users to manage, govern, and secure their API.

The functionality at which APIs integrate with and perform within third-party applications. 194 reviewers of Workato have provided feedback on this feature.

As reported in 185 Workato reviews. Translates complex datasets and backend systems into formats that can be interpreted by applications.

Provides additional functionality for increased security, analytics, monitoring, and other features not included in the native feature set. 167 reviewers of Workato have provided feedback on this feature.

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

As reported in 116 Workato reviews. View ETL process data via reports and visualizations like charts and graphs.

Record ETL historical data for auditing and potential data correction needs. This feature was mentioned in 123 Workato reviews.

Track data and system backups, replication, and failover events. This feature was mentioned in 25 Workato reviews.

Integrate with other management, resilience, or backup solutions This feature was mentioned in 25 Workato reviews.

As reported in 25 Workato reviews. Be compatible with a variety of cloud and/or virtual infrastructure.

As reported in 26 Workato reviews. Monitor replication environment via GUI

As reported in 18 Workato reviews. Enables end-to-end automation of key EDI processes without any user intervention.

Detects the EDI errors and instantly notifies and alerts the transmission issue. This feature was mentioned in 19 Workato reviews.

As reported in 18 Workato reviews. Provides a real-time customizable dashboard that allows users to track, monitor and manage transactions.

As reported in 13 Workato reviews. Captures and manages data hierarchy and definitions.

Helps integrate external and internal reference data such as industry codes, entity identifiers, country codes etc used to categorize information across systems. 14 reviewers of Workato have provided feedback on this feature.

Helps understand the origination and route of data along with the transformations happening across various domains. 13 reviewers of Workato have provided feedback on this feature.

Based on 13 Workato reviews. Provides context and information for data assets stored across domains and ensures adherence to established policies and processes.

Based on 105 Workato reviews. Allows users to manage third party application integration

Based on 96 Workato reviews. Provides a fully white labelled solution

As reported in 104 Workato reviews. Provides users with intelligent workflow automation capabilities

Self-service enables a software provider’s customers to easily activate packaged integrations. 91 reviewers of Workato have provided feedback on this feature.

Monitoring features, including instrumentation and observability, enable the product team and operations teams to centrally manage all customer integrations. 94 reviewers of Workato have provided feedback on this feature.

Notification and alerts are included that empower development teams to manage and push out updates to integrations to across their customer base. This feature was mentioned in 94 Workato reviews.

Based on 130 Workato reviews. Extract data from the designated source(s) like relational databases, JSON files, and XML files.

Cleanse and re-format extracted data to the needed target format. This feature was mentioned in 133 Workato reviews.

Load reformatted data into target database, data warehouse, or other storage location. This feature was mentioned in 131 Workato reviews.

Arrange ETL processes to occur automatically on needed time schedule (e.g., daily, weekly, monthly). This feature was mentioned in 140 Workato reviews.

Capable of scaling processing power up or down based on ETL volume. 131 reviewers of Workato have provided feedback on this feature.

Based on 19 Workato reviews. Enables electronic document transfer between businesses and trading partners.

As reported in 19 Workato reviews. Translates the EDI data back and forth, basically converts internal data format into the EDI standard format.

Ensures live debugging to alert if any failure during data sync. 11 reviewers of Workato have provided feedback on this feature.

As reported in 13 Workato reviews. Supports the creation of automated workflows and data pipelines.

Based on 13 Workato reviews. Supports notifications in messaging applications such as Slack, and even in workflows.

Provides several pre-built connectors and API integrations to build data workflows. 12 reviewers of Workato have provided feedback on this feature.

Based on 12 Workato reviews. Programmatic trigger of syncs via public APIs

Native support for incremental syncing 11 reviewers of Workato have provided feedback on this feature.

Move sync logs back into warehouse for auditing 11 reviewers of Workato have provided feedback on this feature.

Based on 14 Workato reviews. Allows developers to customize API functionality via code.

Capable of generating a variety of standardized API types such as REST, GraphQL, and more. This feature was mentioned in 14 Workato reviews.

As reported in 14 Workato reviews. Generates accurate, fleshed out documentation to accompany each API.

Based on 25 Workato reviews. Provide as-before failover capabilities for cloud environments.

Based on 25 Workato reviews. Services are offered under a pay-as-you-go or utilization-based purchase model.

Offer disaster recovery capabilities as a third-party provider. This feature was mentioned in 24 Workato reviews.

As reported in 35 Workato reviews. Provides an environment for users to test their API's functionality, efficiency, and data accuracy.

Based on 33 Workato reviews. Allows users to secure access to data. Provides additional support for security practices like IP whitelisting, attack mitigation, and data encryption.

Allows developers to create APIs that utilize multiple backend resources and databases. 34 reviewers of Workato have provided feedback on this feature.

Based on 34 Workato reviews. Expands functionality while maintaining balanced loads. Serves growing demand without reducing functionality.

Provides users with self-service, low-code/no-code development options This feature was mentioned in 113 Workato reviews.

Allows users to build and deploy custom integrations for customer-facing applications This feature was mentioned in 110 Workato reviews.

Allows administrators to set API design guidelines and best practices. This feature was mentioned in 33 Workato reviews.

As reported in 33 Workato reviews. Enables administrators to set permissions for team members to access workspaces.

Allows members across teams to view progress and updates throughout the design process. 33 reviewers of Workato have provided feedback on this feature.

Based on 19 Workato reviews. Allows integrations to business applications such as accounting packages, ERP software, E- commerce systems etc to streamline order processing workflow.

Based on 18 Workato reviews. Allows integration with third party reporting and business intelligence applications.

As reported in 18 Workato reviews. Supports encrypted file transfer protocols like VAN, AS2, FTP/sFTP and HTTPS.

As reported in 18 Workato reviews. Built-in support for a wide variety of traditional and modern EDI standards as well as the ability to define custom standards.

Based on 170 Workato reviews and verified by the G2 Product R&D team. Employs data encryption both at rest and in transit.

Based on 177 Workato reviews and verified by the G2 Product R&D team. Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data.

Based on 173 Workato reviews and verified by the G2 Product R&D team. Supports secure communication protocols like FTPS, SFTP etc

As reported in 14 Workato reviews. Encompasses of policies, principles and qualities to promote access to accurate and certified master data.

As reported in 13 Workato reviews. Helps mask or hide critical information to prevent unauthorized access.

Ability for users to offload authentication integration This feature was mentioned in 109 Workato reviews.

As reported in 106 Workato reviews. Compliant with GDPR, HIPPA, and other necessary regulations

Supports industry standards (GDPR, CCPA etc) before, during, and after the reverse ETL process. 11 reviewers of Workato have provided feedback on this feature.

As reported in 11 Workato reviews. Ensures data encryption across multiple levels of the reverse ETL process.

Creates a test environment for EDI transactions to verify them and ensure they adhere to industry compliance requirements. This feature was mentioned in 19 Workato reviews.

Based on 270 Workato reviews. Supports event or transaction based integrations that react to changes in real-time

Based on 176 Workato reviews and verified by the G2 Product R&D team. Provides a web-based interface for designing, documenting, and testing APIs.

Based on 197 Workato reviews and verified by the G2 Product R&D team. Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface.

Based on 210 Workato reviews and verified by the G2 Product R&D team. Facilitiates API development and integrations with prebuilt connectors, templates, and examples.

Based on 194 Workato reviews and verified by the G2 Product R&D team. Provides the ability to create connectors from existing services and APIs in catalog.

Provides prebuilt, reusable connectors and workflows for all user integration requirements. 189 reviewers of Workato have provided feedback on this feature.

Enables multiple tenants (customers) to securely share physical computing resources. 164 reviewers of Workato have provided feedback on this feature.

Based on 193 Workato reviews and verified by the G2 Product R&D team. Console for monitoring resource utilization, system health, ability to start and stop processes, etc.

Based on 181 Workato reviews and verified by the G2 Product R&D team. Enables data routing on configuration basis and management of complex workflows through an orchestration engine.

Based on 193 Workato reviews and verified by the G2 Product R&D team. Facilitates to and fro data map according to the data model between applications/web services.

Based on 191 Workato reviews and verified by the G2 Product R&D team. Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system.

Supports and oversees the management of API products across their full lifecycle This feature was mentioned in 164 Workato reviews.

Based on 165 Workato reviews and verified by the G2 Product R&D team. Integrates data from disparate sources, without physical data movement

Based on 165 Workato reviews and verified by the G2 Product R&D team. Provides one or more methods to securely transfer data from one location to another through a network

Based on 159 Workato reviews and verified by the G2 Product R&D team. Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase)

Based on 144 Workato reviews and verified by the G2 Product R&D team. Provides Integrations to EDI service providers.

As reported in 13 Workato reviews. Centralizes the management of multiple domains of master data which includes product, customer, vendor, asset, location and pricing.

Matches master data records and merges them into a single accurate record across source systems. 13 reviewers of Workato have provided feedback on this feature.

As reported in 13 Workato reviews. Shows relationships between records and entries, defined in a repository model.

Provides a simple customizable design environment to develop custom UIs using simple drag and drop actions. This feature was mentioned in 14 Workato reviews.

Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 160 Workato reviews. Supports deployment of integration apps both on-premisis and cloud environments/

Based on 170 Workato reviews. Supports deployment of integration apps to a managed cloud environment

As reported in 108 Workato reviews. Scales to adapt to rising data volume

As reported in 12 Workato reviews. Supports the creation of SQL models to query any data warehouse.

Based on 12 Workato reviews. Detailed logging for auditing needs.

Real-time visibility into the reverse ETL process. This feature was mentioned in 12 Workato reviews.

Configures data mapping from data warehouse to target tools. 12 reviewers of Workato have provided feedback on this feature.

View the reverse ETL data via reports and charts through data viz and sync progress. This feature was mentioned in 11 Workato reviews.

Organizations have the ability to integrate applications with third party and/or customer facing applications. 90 reviewers of Workato have provided feedback on this feature.

Elastic processing capabilities enable software providers to meet customer integration processing demand. 93 reviewers of Workato have provided feedback on this feature.

Based on 93 Workato reviews. Platform provides users with prebuilt application connectors and integration workflow automations.

As reported in 92 Workato reviews. Connectivity APIs can be enabled to allow development teams to directly integrate with applications, databases, and services.

Grants users comprehensive API management for their generated APIs. This feature was mentioned in 14 Workato reviews.

Based on 14 Workato reviews. Allows developers to grant API access based on role within their organization.

Based on 14 Workato reviews. Automatically provides security features for each API, such as user authentication.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 11 reviewers of Workato have provided feedback on this feature.

Ensures that the service is reliable and available when needed, minimizing downtime and service interruptions.

Allows the user to scale the training of models efficiently, making it easier to deal with larger datasets and more complex models.

Provides the user the ability to get quick and low-latency responses during the inference stage, which is critical for real-time applications.

Offers the user a transparent pricing model for API calls, enabling better budget planning and cost control.

Provides the user the ability to allocate computational resources based on demand, making it cost-effective.

Allows the user to minimize energy usage during both training and inference, which is becoming increasingly important for sustainable operations.

Offers the user the flexibility to deploy across multiple cloud providers, reducing the risk of vendor lock-in.

Provides the user the ability to seamlessly connect with various data sources and pipelines, simplifying data ingestion and pre-processing.

Allows the user to easily integrate the generative AI models into existing workflows and systems via APIs.

Helps the user maintain compliance with GDPR and other data protection regulations, which is crucial for businesses operating globally.

Allows the user to set up access controls based on roles within the organization, enhancing security.

Ensures that data is encrypted during transit and at rest, providing an additional layer of security.

Provides the user with comprehensive and clear documentation, aiding in quicker adoption and troubleshooting.

Allows the user to gauge the level of community support and third-party extensions available, which can be useful for problem-solving and extending functionality.

Supports scaling to handle peak demand scenarios in processes This feature was mentioned in 55 Workato reviews.

As reported in 56 Workato reviews. Allows customization of processes to fit specific business requirements

Based on 63 Workato reviews. Allows users to automate complex business processes efficiently

As reported in 58 Workato reviews. Enables the management and optimization of workflow tasks

As reported in 52 Workato reviews. Automates critical, high-stakes business processes effectively

Enables seamless integration with a wide range of third-party software tools This feature was mentioned in 54 Workato reviews.

Provides the ability to integrate various endpoints like APIs, microservices, and human tasks This feature was mentioned in 54 Workato reviews.

Offers an intuitive interface for designing and visualizing processes This feature was mentioned in 57 Workato reviews.

Offers real-time monitoring capabilities for ongoing processes 56 reviewers of Workato have provided feedback on this feature.

Facilitates adaptation of processes to meet changing business needs 53 reviewers of Workato have provided feedback on this feature.

As reported in 53 Workato reviews. Manages customer-facing processes

As reported in 53 Workato reviews. Supports execution across multiple types of endpoints

Ensures processes comply with relevant regulations and standards This feature was mentioned in 53 Workato reviews.

Supports configuration using natural language instructions. 14 reviewers of Workato have provided feedback on this feature.

As reported in 14 Workato reviews. Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions. 12 reviewers of Workato have provided feedback on this feature.

Provides support across web, mobile, messaging apps, and other channels. 13 reviewers of Workato have provided feedback on this feature.

Allows customization of agent branding, including visual appearance and conversational style. This feature was mentioned in 13 Workato reviews.

Equips agents with proactive response capabilities based on predefined triggers. 13 reviewers of Workato have provided feedback on this feature.

As reported in 14 Workato reviews. Facilitates seamless escalation to human employees for complex issues.

Based on 11 Workato reviews. Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions. This feature was mentioned in 11 Workato reviews.

Ensures compliance with data privacy and governance requirements. 11 reviewers of Workato have provided feedback on this feature.

Automates workflows and actions based on agent responses. 13 reviewers of Workato have provided feedback on this feature.

Allows the use of APIs for advanced agent configuration. This feature was mentioned in 11 Workato reviews.

Based on 12 Workato reviews. Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context. 14 reviewers of Workato have provided feedback on this feature.

Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically.

Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks.

Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform.

Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation.

Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow.

Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems.

Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows.

Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration.

Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting.

Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs.

Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic.

Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow.

Ensures all AI workflows adhere to relevant regulatory standards and industry requirements.

Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations.

Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments.

Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts.

Applies robust security protocols and policies to protect sensitive AI deployments and data flows.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives