Certain Reviews & Product Details

Certain support is excellent, typically responds and resolves issues within 24 hours. Simple fixes like email formatting, specific settings that may affect registration, etc. They work until a resolution is found, no matter how difficult it may be and are able to do so over email communication. Once you figure your way around the software, it is fairly intuitive and offers many options to customize your registration setup. Email communication is easy to send out, importing registrants is quite easy, and managing capacities is a big leverage point. Review collected by and hosted on G2.com.

It is not necessarily user-friendly for those not experienced in coding or web design. Simple formatting can be a little complicated and often requires additional support, though support is quick and helpful. The expectation is the client working within the software should be an expert for their company, though as a new employee who jumped in with no training, it was a bit difficult to manage. Again, the support team is very helpful and informative so I have confidence when working through the system. Review collected by and hosted on G2.com.

Certain is incredibly flexible and we use for almost all of of our clients. Their logic applies to nearly every section making customized registration flows very easy. I also love that we can inject code to specific pages and sections which allows us to match the clients branding and necessities. Reports are also great and allow to pretty much pull data in any form needed as well as provide links that my clients can use to pull data from the system any time they need it. Their customer support is very responsive and always easy to get in touch with. Given the amount of features it is very easy to use and they have recently made some changes to make some features easy to access Review collected by and hosted on G2.com.

I wish we could have some built in testing for email so we can control quality on different clients. Review collected by and hosted on G2.com.

Certain software is very robust and functional. We have learned many different ways to make it sing and present our clients with websites and registration sites to meet their (sometimes very challenging) needs. I appreciate the ease with which we can access the HTML and CSS code to create displays and registration forms that are responsive and branded to the clients' specifications. The on-demand badging module has improved over time. The Touchpoint (mobile app) is extremely functional and one of my favorite mobile apps to build out. The integration with Certain Platform is seamless, making the job easier by eliminating the need to download and upload profiles, speakers, sessions, etc. Gamification and lead retrieval are popular onsite and having lead retrieval within the existing mobile app is much easier (and intuitive) for exhibitors. Review collected by and hosted on G2.com.

Group registrations aren't as easy as I'd like, and when attendees return to update a group record, they can overwrite data if not careful. Use of discount codes has improved. Review collected by and hosted on G2.com.

Certain was the first platform I learned, and it feels so comfortable. They often make improvements to help make the registration process flow better. I like the drag and drop features, customization of form sections, flexibility in building robust websites. My team has creatively used websites, forms, and sessions to meet our unique client needs. Jeff Yarnell is so knowledgeable when providing platform use and development support, always willing to dig deeper and give clear answers. Certain has easy and robust reporting, which is a struggle at times in other platforms. I also like its housing module - especially rooming list change reports! The Touchpoint app has been a welcome addition. Review collected by and hosted on G2.com.

At times, the level 1 support can give answers that are not helpful or that obviously need escalation. As an experienced user, I wish we had access to higher level support in a quicker timeframe. We have not found many clients who have utilized the On24 virtual platform, so I am not confident in its success. The website builder has potential to be even greater, and I would like to see some improvements that can create sites more like you'd see in WordPress. It would be great to have a learning management type option, we often have to create these and they don't often work smoothly, but there could be more ease in building something like that. Review collected by and hosted on G2.com.

Certain's reporting capabilities are impressively robust. We can quickly generate reports and share live report links with others. The change report is our favorite feature. After locking a report, it only displays updates, clearly highlighting what has changed. This makes it much easier for us to identify and communicate necessary updates to hotels and catering teams.

The customer service team is also excellent. I have worked with the same representatives for several years, and they are familiar with both me and our specific needs. Review collected by and hosted on G2.com.

At times, there are several places where changes need to be made to achieve the desired result. Because it is highly customizable, it isn't exactly plug and play, which can occasionally mean it takes longer to resolve an issue. Review collected by and hosted on G2.com.

I have found their Customer Support to be very good. I needed help setting up two reports. I provided the fields that I needed and before I knew it, they had created the two reports and put them in my event. Very quickly understood what I needed and delivered. Very impressed. Review collected by and hosted on G2.com.

I'm in the learning curve and enjoy understanding more and more about Certain every day. Review collected by and hosted on G2.com.

The collaboration, partnership, and willingness to work together to understand requirements and needs have been impressive. The company demonstrates significant tenure and expertise with the product. They offer more than just a registration system; it is a fully functioning platform capable of meeting your needs, provided you understand and can clearly communicate your company's priorities.

They have great integration capabilities with additional modules. Review collected by and hosted on G2.com.

There may be a learning curve, but it's made much easier thanks to the support team they have in place. Review collected by and hosted on G2.com.

I like the look and feel of the platform. Most of the features are easy to use once learned. The Certain help desk is fast and thorough when helping with issues. Review collected by and hosted on G2.com.

The system tends to be somewhat sensitive. When I add templates to the website, even a minor error like an extra space can cause the entire site to fail. Review collected by and hosted on G2.com.

The system is very robust and flexible, allowing us to create sites and reg forms that fit a variety of client requirements. Review collected by and hosted on G2.com.

While I like Touchpoint as a mobile app in general, I wish it felt more natively integrated with the main Certain Platform. Review collected by and hosted on G2.com.

I like that the platform is uniform for all events, making it easy to navigate once familiar. Review collected by and hosted on G2.com.

I dislike that our company is not able to make the changes best for our population due to limitations with the system (feedback). We work with thousands of students every few months and hit many road blocks. Review collected by and hosted on G2.com.