Certain Reviews & Product Details

I like Certain for finalizing our classes and programs because it centralizes all the needed information, making it accessible for everyone on the team to understand the details of each event. I find it helpful for gathering registration data. Once I learned it, Certain became a good and helpful tool. I appreciate that I can copy and paste info from previous Certain forms, which saves me from having to recreate dialogue for similar events. It's also nice that I can use it effectively without needing to be the team's expert on it. Review collected by and hosted on G2.com.

Certain is not very intuitive for me. I do stumble around with it a good bit. The initial setup was quite difficult. I had little training or support and found it awkward to hunt and peck and hope I got it right. Review collected by and hosted on G2.com.

Certain support is excellent, typically responds and resolves issues within 24 hours. Simple fixes like email formatting, specific settings that may affect registration, etc. They work until a resolution is found, no matter how difficult it may be and are able to do so over email communication. Once you figure your way around the software, it is fairly intuitive and offers many options to customize your registration setup. Email communication is easy to send out, importing registrants is quite easy, and managing capacities is a big leverage point. Review collected by and hosted on G2.com.

It is not necessarily user-friendly for those not experienced in coding or web design. Simple formatting can be a little complicated and often requires additional support, though support is quick and helpful. The expectation is the client working within the software should be an expert for their company, though as a new employee who jumped in with no training, it was a bit difficult to manage. Again, the support team is very helpful and informative so I have confidence when working through the system. Review collected by and hosted on G2.com.

I value Certain for its easy use in creating events and scheduling emails. I appreciate how it helps in sending emails to students effectively. Setting it up was extremely easy as my login credentials were sent to me, and I could instantly access the system. Review collected by and hosted on G2.com.

We commonly face roadblocks in Certain that we are unable to update. We have to reach out to tech support for that. It would seem a little more streamlined if we had the capabilities to work with those. Review collected by and hosted on G2.com.

Certain is incredibly flexible and we use for almost all of of our clients. Their logic applies to nearly every section making customized registration flows very easy. I also love that we can inject code to specific pages and sections which allows us to match the clients branding and necessities. Reports are also great and allow to pretty much pull data in any form needed as well as provide links that my clients can use to pull data from the system any time they need it. Their customer support is very responsive and always easy to get in touch with. Given the amount of features it is very easy to use and they have recently made some changes to make some features easy to access Review collected by and hosted on G2.com.

I wish we could have some built in testing for email so we can control quality on different clients. Review collected by and hosted on G2.com.

Certain software is very robust and functional. We have learned many different ways to make it sing and present our clients with websites and registration sites to meet their (sometimes very challenging) needs. I appreciate the ease with which we can access the HTML and CSS code to create displays and registration forms that are responsive and branded to the clients' specifications. The on-demand badging module has improved over time. The Touchpoint (mobile app) is extremely functional and one of my favorite mobile apps to build out. The integration with Certain Platform is seamless, making the job easier by eliminating the need to download and upload profiles, speakers, sessions, etc. Gamification and lead retrieval are popular onsite and having lead retrieval within the existing mobile app is much easier (and intuitive) for exhibitors. Review collected by and hosted on G2.com.

Group registrations aren't as easy as I'd like, and when attendees return to update a group record, they can overwrite data if not careful. Use of discount codes has improved. Review collected by and hosted on G2.com.

Certain was the first platform I learned, and it feels so comfortable. They often make improvements to help make the registration process flow better. I like the drag and drop features, customization of form sections, flexibility in building robust websites. My team has creatively used websites, forms, and sessions to meet our unique client needs. Jeff Yarnell is so knowledgeable when providing platform use and development support, always willing to dig deeper and give clear answers. Certain has easy and robust reporting, which is a struggle at times in other platforms. I also like its housing module - especially rooming list change reports! The Touchpoint app has been a welcome addition. Review collected by and hosted on G2.com.

At times, the level 1 support can give answers that are not helpful or that obviously need escalation. As an experienced user, I wish we had access to higher level support in a quicker timeframe. We have not found many clients who have utilized the On24 virtual platform, so I am not confident in its success. The website builder has potential to be even greater, and I would like to see some improvements that can create sites more like you'd see in WordPress. It would be great to have a learning management type option, we often have to create these and they don't often work smoothly, but there could be more ease in building something like that. Review collected by and hosted on G2.com.

I like that Certain is user-friendly, but what stands out most is the customer service—from the sales rep to the help desk and everyone in between. Peach Piodos recently helped us with a branding upgrade for our platform, and she was wonderful! Review collected by and hosted on G2.com.

For me, anything that seems like it needs changing is probably just part of the system’s capabilities that I haven’t yet learned or fully understood. Review collected by and hosted on G2.com.

I like Certain's clean-looking platform and the sharable link feature to view reports. Review collected by and hosted on G2.com.

The backend setup isn't user-friendly. Adding a photo of a speaker is not easy as you have to upload it and then copy the file path. Also, the calendar invite link is not easy to edit or find when I need to edit it. The initial setup of Certain was not easy. Review collected by and hosted on G2.com.

Certain's reporting capabilities are impressively robust. We can quickly generate reports and share live report links with others. The change report is our favorite feature. After locking a report, it only displays updates, clearly highlighting what has changed. This makes it much easier for us to identify and communicate necessary updates to hotels and catering teams.

The customer service team is also excellent. I have worked with the same representatives for several years, and they are familiar with both me and our specific needs. Review collected by and hosted on G2.com.

At times, there are several places where changes need to be made to achieve the desired result. Because it is highly customizable, it isn't exactly plug and play, which can occasionally mean it takes longer to resolve an issue. Review collected by and hosted on G2.com.

I have found their Customer Support to be very good. I needed help setting up two reports. I provided the fields that I needed and before I knew it, they had created the two reports and put them in my event. Very quickly understood what I needed and delivered. Very impressed. Review collected by and hosted on G2.com.

I'm in the learning curve and enjoy understanding more and more about Certain every day. Review collected by and hosted on G2.com.