--- title: Workato Reviews meta_title: 'Workato Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 777 reviews by the users' company size, role or industry to find out how Workato works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 777 scale: '5' date_modified: '2026-07-16' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Workato Reviews **Vendor:** Workato **Category:** [iPaaS Software](https://www.g2.com/categories/ipaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 777 ## About Workato Workato is the #1-rated iPaaS and the leader in Enterprise MCP — the platform enterprises trust to unify integration, automation, and AI in one secure, cloud-native runtime. Trusted by over 12,000 customers including half the Fortune 500, Workato connects every system, process, and data source with 14,000+ pre-built connectors. What sets Workato apart: Enterprise MCP turns proven business processes into governed, agent-ready skills that any AI agent — Claude, ChatGPT, Cursor, or custom-built — can execute safely and predictably. No rip-and-replace required. Whether modernizing legacy integrations or deploying agentic AI at scale, Workato delivers the orchestration, governance, and trust needed in the enterprise. ## Workato Pros & Cons **What users like:** - Users find Workato's **ease of use** exceptional, simplifying automation processes even for those without technical expertise. (240 reviews) - Users find the **easy integrations** of Workato greatly simplify automation, saving time and boosting productivity. (173 reviews) - Users appreciate the **ease of integrating applications** with Workato, simplifying complex workflows and saving valuable time. (171 reviews) - Users value the **user-friendly design** of Workato, enhancing efficiency in automating complex business processes seamlessly. (156 reviews) - Users love the **ease of automation** with Workato, enabling seamless integrations and saving valuable time on repetitive tasks. (149 reviews) - Users appreciate the **excellent customer support** provided by Workato, enhancing their integration experience and workflows. (105 reviews) - Flexibility (98 reviews) - Efficiency (96 reviews) - Simple (95 reviews) - Intuitive (90 reviews) **What users dislike:** - Users often find the **complexity** of Workato's features and pricing structure challenging, especially for beginners. (70 reviews) - Users find the **learning curve steep** due to complex workflows and confusing onboarding, which can be overwhelming. (58 reviews) - Users find **data limitations** in Workato restrictive, especially regarding email caps and file size constraints. (55 reviews) - Users find **missing features** in Workato, especially with limited connectors and restrictions on email sends, challenging. (55 reviews) - Users find the **steep learning curve** of Workato overwhelming, especially during the challenging onboarding process. (48 reviews) - Feature Limitations (47 reviews) - Users find Workato's **expensive pricing** a challenge, potentially hindering its adoption compared to cheaper alternatives. (45 reviews) - Learning Difficulty (45 reviews) - Users find Workato's **limited features** such as lack of loops and timeout issues to hinder automation capabilities. (44 reviews) - Data Management Issues (43 reviews) ## Workato Reviews ### 1. The most intuitive way for automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Workato?** It is a really no code powerful solution **What do you dislike about Workato?** No folder organization for Tools, upfront payment **What problems is Workato solving and how is that benefiting you?** Mult-Integration, Developer times, cost of development **Official Response from Nikki Salvie Clarin:** > Hi Jorge, Thank you for using Workato. It sounds like you are making savings on the time and cost of development through automation—that's awesome! We're glad that we could help. If there's anything else that you need, please don't hesitate to reach out to our support team. We really appreciate your feedback, and we'll take it into consideration as we constantly strive to improve our users' experience with Workato. Have a great day, and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 2. Workato, the one solution for enterprise Ipaas! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Workato?** It has immensely unlocked and expanded the functionality of our platform offering. Workato makes our customers happy. **What do you dislike about Workato?** Nothing--would love the ability for more formulas and helpers within actions. **What problems is Workato solving and how is that benefiting you?** Our platform has integrations but clients may want to customize beyond what our integrations offer. Workato allows us to fully customize their integration experience. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you so much for your kind review! We love that you're using Workato to customize your customers' integration experience. We appreciate you taking the time to share your feedback as we strive to improve our platform and empower all our users. That's why we've introduced Workato Copilot to enable you to leverage generative AI and further simplify building recipes. If you'd like to learn more about it, feel free to reach out to us. Our team would be happy to assist you! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 3. A powerful tool but can be a bit inflexible **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Workato?** I like the speed with which we can build out processes to transform/post data. It didn't take me too much time to build a process and it would be easy for others on my team to be able to make updates or add improvements. **What do you dislike about Workato?** It is a bit inflexible for some of the more complex things I want to do. It is pretty expensive as far as the number of tasks I can eat through in a day. I would rather build microservices in Python even though it would be harder to train others on how to do this because this gives me a lot more control over my processes. **What problems is Workato solving and how is that benefiting you?** It is helping us with an ETL process and it has benefitted us by not taking as much time to roll this out. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for your honest review! We appreciate your perspective and understand your concerns. We're constantly working to improve Workato's offerings and take user feedback seriously. We encourage you to reach out to our support team to discuss your specific needs and explore potential solutions. Your input is valuable to us as we strive to deliver the best possible experience for our customers. Have a great day, and keep on automating! Nikki - CX Analyst | nikki.clarin@workato.com ### 4. Best CX yet! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Workato?** Their CX, damn good! always there and ready to assist. **What do you dislike about Workato?** i might get frustrated with my flow/step. but with their CS team, ALL. IS. GOOD! **What problems is Workato solving and how is that benefiting you?** taking our manual tasks **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for taking the time to write a review for us! We love that you're using Workato to automate your workflows and reduce manual tasks for you and your team. Should you need any more help with your recipes, please don't hesitate to reach out. We're thrilled that you've had an amazing customer experience with us so far -- I'll make sure to share your kind feedback with our team. We can't wait to see what else we can automate together! Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 5. Very good at demystifying the complexity. **Rating:** 4.5/5.0 stars **Reviewed by:** Peter H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Workato?** It is very elegant, and the post-sale training and onboarding is first class. **What do you dislike about Workato?** There is certainly lots of complexity in integrations in general, and there is probably scope to improve any product - but for now we are very happy... **What problems is Workato solving and how is that benefiting you?** We are a vendor with multinational clients who all have their own nuances for integration - Workato allows us to scale and massively reduce the time taken in each individual integration project. **Official Response from Nikki Salvie Clarin:** > Hi Peter, Thank you for your review! It's great to hear that Workato enables your organization to scale and save time in integrations. It means a lot to us that our platform has made a positive impression on you, and we're thrilled that you appreciate the elegance of our product. If you need help with more complex integrations, feel free to reach out to us anytime. Our team would be happy to assist you! Cheers, Nikki - CX Analyst | nikki.clarin@workato.com ### 6. Extremely wonderful product! **Rating:** 4.5/5.0 stars **Reviewed by:** Shwetabh K. | Engineer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Workato?** Workato is a really innovative solution to build integrations. The embedding platform and platform APIs can help you brand your integrations according to your choice and still have Workato do all the background work for them. **What do you dislike about Workato?** The embedded platform's pricing for startups and smaller companies are really high. Sometimes the companies might not be at that scale to spend this much at once! There should be plans which allow lesser tasks at a lower cost. **What problems is Workato solving and how is that benefiting you?** Workato lets you build smaller integrations very very fast and also helps monitor them really efficiently. You don't have to deploy your own infrastructure and worry about scale problems while using Workato to build software. **Official Response from Nikki Salvie Clarin:** > Hi Shwetabh, Thank you for the fantastic review! It sounds like Workato gives you the flexibility to build your own integrations no matter the scale and allows you to do it fast. That is really amazing! We're so happy to hear from you, and we'll make sure to share your feedback with our relevant teams. If there's anything more we can do to help, please don't hesitate to reach out to us anytime. Stay awesome and happy automating! Nikki - Customer Review Associate ### 7. Perfect Low Code No Code Tool **Rating:** 5.0/5.0 stars **Reviewed by:** shrikrishna s. | EAI Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Workato?** The way we build integration is effortless, takes less time to create & very efficient in performance. **What do you dislike about Workato?** No reason to hate such a wonderful middleware low code no code tool **What problems is Workato solving and how is that benefiting you?** Workato helps in integrating different systems in our landscape. We can quickly onboard a new design & easily integrate with it using workato. **Official Response from Nikki Salvie Clarin:** > Hi Shrikrishna, Thank you for taking the time to write a review for us! Your feedback means a lot to us, and we're so happy to hear that building your integrations with Workato has been effortless, efficient, and time-saving for you. If there's anything more we can do to help, please don't hesitate to reach out to our team. Cheers, Nikki - CX Analyst | nikki.clarin@workato.com ### 8. Easy to use for experienced and new developers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Workato?** Easy to onboard new developers. Automation academy has helped a lot in that process **What do you dislike about Workato?** Most example recipes use Salesforce as a sample connector. It would be nice to have other connectors like Fusion, NetSuite to showcase options in recipes. **What problems is Workato solving and how is that benefiting you?** been able to migrate from MuleSoft to Workato in most of our use cases. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for choosing us as your trusted automation partner! We're happy to hear that you find Workato easy to use and that our Automation Pro courses have been helpful to new developers. We truly appreciate your feedback. We are constantly striving to grow our library of connectors. If you want to explore how to use a specific connector in your recipe, feel free to reach out to our support team. We'd love to show you around! In the meantime, you may check our documentation on the NetSuite connector which might help you get started: https://docs.workato.com/connectors/netsuite.html Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 9. Amazing conference **Rating:** 4.5/5.0 stars **Reviewed by:** komal K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2023 **What do you like best about Workato?** it is a super easy to use tool and we are able ti use this tool to automate and make our work environment compliance ready **What do you dislike about Workato?** nothing much to tell at the moment as I am still a new user **What problems is Workato solving and how is that benefiting you?** SOx compliance and manual entries automation for Financial reporting **Official Response from Nikki Salvie Clarin:** > Hi Komal, Thank you for choosing us as your trusted automation partner. We appreciate you taking the time to write a review for us, and we're excited to see what more we can automate together! If there's anything else we can help you with, feel free to reach out to our team. We'd love to hear more from you! Have a great day, and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 10. Workato enables you like no other IPAAS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Workato?** I love the robustness of Workato. There are several ways to connect to various systems. The community is a great asset to my work. Ideas on integrations & connectors the community has built have sparked ideas on automating tasks that save our team hours. **What do you dislike about Workato?** I think more documentation is needed. There's so much you can do, but not as much content available to help overcome obstacles more quickly. **What problems is Workato solving and how is that benefiting you?** Workato has opened the doors for our team to automate necessary business processes that take a lot of time. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you so much for the fantastic review! It's great to hear that the community library has been a great resource to spark new automation ideas for your organization, and we're thrilled that Workato is helping your team save time on important tasks. Our team is constantly striving to improve your experience with our platform and documentation, so your feedback is deeply appreciated. If you need help with more complex automations, please don't hesitate to reach out to us. Our team would be happy to assist you! In the meantime, you can check the Product Hub for updates and inspiration for your next automation project: https://www.workato.com/product-hub/automation-inspiration/ Have a great day and keep on automating! Nikki - CX Analyst | nikki.clarin@workato.com ### 11. Recipes of Workato **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Workato?** Workato allows me to access actions for my company but making individual recipes and streamlining its process **What do you dislike about Workato?** I do not like the fact that you cannot fully automate the test cases you write for individual recipes **What problems is Workato solving and how is that benefiting you?** I am trying to create recipes to access actions between my company and third party applications **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving us a review. Your feedback is valuable to us, and we'll make sure to let our product team know so that we can give you a better experience with Workato. We're thrilled that you're building recipes to streamline processes between applications, and we're excited to see what else we can automate together. If you need any help, please don't hesitate to reach out. We'd love to hear more from you! Happy automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 12. Perfect and powerful automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sarvesh P. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about Workato?** Most intuitive platform, which is available with the fly automation features. The thing that I like most about this platform is its an easy-to-work and easy-to-configure features. The tools and the features available in this can be beneficial for increasing the productivity and workflow of any business. Improved connection and connectivity with your customers with this software. Great for iPaaS and ETL tools available in this software. **What do you dislike about Workato?** No regular and frequent updates of this software is available; no reminders are there about the UI and the OS of this platform via any communication application. The boundations or limitations are seen about the file or document size which you need to import. System lag is experienced when we try to import heavy documents. **What problems is Workato solving and how is that benefiting you?** With the help of this software, we have increased our connectivity with our clients and other organizations. Managing all the actions and steps required for growing and scaling our organization. Scaling our business in the market and planning and discussing for the improvement of our business. Integrated it with the cloud platforms for storing data. **Official Response from Nikki Salvie Clarin:** > Hi Sarvesh, Thank you for the awesome feedback! We're thrilled that you find Workato an easy-to-use tool for increasing productivity and connectivity in your organization. It means a lot to us to know that you are scaling your business with Workato-powered automations. We sincerely apologize for any system lag or limitations that you are encountering right now. Our team is constantly striving to give you a smooth-sailing automation experience. To see how Workato has improved, please check the Product Hub: https://www.workato.com/product-hub/changelog/ If there's anything else we can do to help, please don't hesitate to reach out to us. Cheers, Nikki - Customer Review Associate ### 13. Great cloud automation tool too increase productivity **Rating:** 3.5/5.0 stars **Reviewed by:** Josef T. | IT-Product Manager & PSO for Microsoft Power Platform (LowCode/NoCode), Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Workato?** Easy to integrate cloud workflow solutions with prebuilt connectors and templates. **What do you dislike about Workato?** No RPA features or onprem data connectors. **What problems is Workato solving and how is that benefiting you?** Automate repetitive administrative processes/tasks to achieve higher efficiency gains. **Official Response from Nikki Salvie Clarin:** > Hi Josef, Thank you for using Workato! We appreciate you taking the time to share your feedback, and we'll make sure to let the product team know so we can enhance your experience with our platform's features and connectors. It's amazing to hear that you could increase your team's productivity and achieve higher efficiency gains with Workato. If there's anything else we can do to help, please don't hesitate to reach out. We're excited to see what more we can automate together! Have a great day, and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 14. Fabulous automation and cybernation feature **Rating:** 4.5/5.0 stars **Reviewed by:** Varnika M. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about Workato?** The platform works fantastic when you need to work with larger-sized datasets. The documentation process has been so much easier with this software, which supports all file formats. The software is supported on every device and can be easily configured and integrated with almost software or platform in the market. Connectivity with that software is impressive, and the connectivity process is also fantastic. The software is accessible by everyone in your organization who has the authority to access it. **What do you dislike about Workato?** There have been some boundaries when you try to add information or details to the lookup table, as there are narrow columns featured in the lookup table. **What problems is Workato solving and how is that benefiting you?** The Workato software helps all y colleagues and partners integrate all the information and clients and deals data with this software for accessible business deals. No feature of tool included in this can be used for replacing the name recipients from the workflow. **Official Response from Nikki Salvie Clarin:** > Hi Varnika, Thank you for the wonderful review! It's so great to hear that you find Workato an accessible tool for your organization to integrate large datasets and automate workflows. Your feedback means a lot to us, and our team will continue working hard to improve your automation experience. Please don't hesitate to reach out to us if you need help with anything. We'd be happy to assist you! Thank you for choosing Workato as your trusted automation partner. Cheers, Nikki - Customer Review Associate ### 15. It's amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Johana D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Workato?** It's easy to use and easy to learn. I code less. **What do you dislike about Workato?** We have to pay for the steps. It's not a big deal, but it's a downside. **What problems is Workato solving and how is that benefiting you?** We need automation to connect to the app and to send confidential information. **Official Response from Nikki Salvie Clarin:** > Hi Johana, Thank you for choosing us as your trusted automation partner! We appreciate your feedback, and we're thrilled that you find Workato easy to use and learn. If there's anything else you need help with, please don't hesitate to reach out to our team. We'd love to hear more from you! Stay awesome and happy automating! Nikki - CX Analyst | nikki.clarin@workato.com ### 16. Creating solutions, automations and integrations is easy and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Otto V. | Solution Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Workato?** The low code/no code environment allows me to easily create my automations and integrations. I usually build Proof Of Concepts, so I need to easily show that the combination of Workato and Epicor Prophet 21 is a great tool to extend the functionality of Prophet 21 and an easy way to integrate with other systems. When I can use Workato, I prefer to use this tool, because is easy and quick. **What do you dislike about Workato?** I would like Workato to have more connectors. The big names are there, but there are a TON of smaller solutions that my customers use that I would love them be there. **What problems is Workato solving and how is that benefiting you?** Extending the funcionality of Prophet 21 and building integration with other solutions. **Official Response from Nikki Salvie Clarin:** > Hi Otto, Thank you for taking the time to write a review for us! We're thrilled to hear that Workato enables you to extend the functionality of Prophet 21 and that you can integrate with other systems and automate easily and quickly. Our team is working hard to add more connectors and improve your experience with Workato, so we really appreciate your feedback. For now, you may check our documentation on building custom connectors for the applications you need: https://docs.workato.com/developing-connectors/custom-connector.html If there's anything else we can do to help, please don't hesitate to reach out to us. Stay awesome and happy automating! Nikki - Customer Review Associate ### 17. Smooth Enterprise Integrations, Robust iPaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Atul G. | Consulting and GTM Leader (Digital Business), Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2023 **What do you like best about Workato?** Ease of purchase and enterprise adoption. **What do you dislike about Workato?** Writing and executing recepies for complex business processes requires a learning maturity, takes time. **What problems is Workato solving and how is that benefiting you?** We are using Workato for several of our customers across industry verticals. Read more here: https://www.hcltech.com/digital-business/workato **Official Response from Nikki Salvie Clarin:** > Hi Atul, Thank you so much for writing us a review! It's great to hear that Workato is helping you serve your customers. We understand that building more complex recipes may require deeper knowledge of the platform, that's why we have launched AI@Work to further empower all our users. If there's anything else you would like to share, please don't hesitate to reach out! Your feedback is valuable to us as we strive to constantly improve and give you a better experience with Workato. Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 18. A superb automation tool that can bring your imaginings to life **Rating:** 4.5/5.0 stars **Reviewed by:** Ronak V. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2023 **What do you like best about Workato?** Thanks to this tool, we were able to centralize our ad hoc automations and imbue them with a solid level of organizational stability. The tool's value lies in its ease of use, even for those with limited development experience. The support team has been a great asset, providing us with assistance in resolving problems and helping us discover new solutions. Our core automations have seen significant growth due to Moveworks **What do you dislike about Workato?** At times, the error messages may lack sufficient information to determine the root cause of a problem. This is often a result of the integrated software not supplying enough context itself **What problems is Workato solving and how is that benefiting you?** With Workato, we've found a more effective solution for automating our onboarding and offboarding processes and transferring data between systems. The capability to receive failure reports also alerts us to any malfunctions in real-time. **Official Response from Nikki Salvie Clarin:** > Hi Ronak, Thank you for taking the time to write a review for us! We're thrilled to hear that Workato enables you to centralize ad hoc automations and that our support team helps you find solutions for your organization. We sincerely apologize that our platform's error messaging has been lacking for you. Your honest feedback is greatly appreciated, and our team will take it into consideration to improve your automation experience with Workato. If there's anything more we can do to help, please don't hesitate to reach out to us. Have a great day, and keep on automating! Nikki - Customer Review Associate ### 19. An Automation Platform closely aligned with your business processes without over-engineering! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Workato?** Unlike some competing automation platforms (iPaaS) that focus on the # of connections, Workato focuses on processes, allowing for greater flexibility in the number of systems/endpoints that need to be hit to satisfy a business process comprehensively. Other than the fact that it is a low-code/no-code solution, this is their greatest strength, so you can build your recipes and sub-recipes without worrying about how many connections are being utilized in your contract. **What do you dislike about Workato?** Today, EDI is not handled natively by Workato and requires a separate subscription to a third-party service that handles EDI transactions through API via connectors. I would prefer a one-stop shop for troubleshooting and mitigating the risk of another point of failure along the path. **What problems is Workato solving and how is that benefiting you?** Workato is extending our communication backbone in our systems' ecosystem by publishing and reading Kafka messages triggering actions in the designated system at the right time and the proper sequence of business events. This extension allows us to centralize and track all activities to a singular Enterprise Service Bus. **Official Response from Nikki Salvie Clarin:** > Hi there! Thank you for the wonderful review. We are thrilled to know that Workato gives you greater flexibility to automate processes and centralize your system activities. We appreciate your feedback, and we will continue working hard to give you the best low-code/no-code automation experience. If there's anything we can help you with, please don't hesitate to reach out to us. Thank you for choosing Workato as your trusted automation partner. Cheers, Nikki - Customer Review Associate ### 20. Workato is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Workato?** very intuitive. integrates easily with all systems **What do you dislike about Workato?** So for nothing. I have just been doing trainings and learning. **What problems is Workato solving and how is that benefiting you?** Integrating our systems and removing manual work **Official Response from Nikki Salvie Clarin:** > Hi Matthew, Thank you for taking the time to write a review for us. We're thrilled that you've had an amazing experience with Workato so far, and we look forward to doing less work and more flow with you! If there's any other feedback you would like to share, please don't hesitate to reach out. We'd love to hear more from you, and we hope that our training and course offerings have been helpful. Have a great day, and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 21. An Excellent IPaas tool to link various endpoints to pass data with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin P. | Lead Integration Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Workato?** It's very easy to learn and once you know how to get around, creative solutions become part of the recipe development to integrate disparate systems. **What do you dislike about Workato?** I haven't found any features I dislike in Workato. **What problems is Workato solving and how is that benefiting you?** We pass movie title and metadata information into different endpoints, process financial information and summarize data between systems, incorporate workflow processes. **Official Response from Nikki Salvie Clarin:** > Hi Benjamin, Thank you for the fantastic review! It's great to hear that Workato helps you connect various endpoints and process movie data across systems. We're honored that you continue to choose us as your trusted automation partner. If there's anything more we can do to help, please don't hesitate to reach out to us! Stay awesome and happy automating! Nikki - Customer Experience Analyst ### 22. Workato has been an invaluable tool for us **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar M. | Vice President, Implementation & Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Workato?** Workato has an exceptional user interface. It's easy to navigate, pleasant to interact with, and yet powerful, robust and flexible. Support has been incredibly helpful whenever we've been stuck with an issue. **What do you dislike about Workato?** I was somewhat surprised at how the pricing model per task worked. We have since adjusted our recipes but initially we generated many more tasks than expected because we didn't fully understand which tasks were counted. **What problems is Workato solving and how is that benefiting you?** Our platform requires integrations with any ATS in the market. Workato allows us to quickly and easily build recipes that integrate with just about anything, including some circumstances where we have to fall back to CSV flat files. This makes our product stickier and brings much more value to our customers. ### 23. Automate Anything with Workato! **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Workato?** Simple & easy-to-use tool to build complex business logic, Providing continuous improvements to product/features, Numerous integrated Apps, Excellent Customer Support **What do you dislike about Workato?** Release notes notification can be improved. Due to a lack of notification, we are unaware of new features upfront. **What problems is Workato solving and how is that benefiting you?** Workato acts as our backend system for our service cloud implementation. Therefore, Workato is where all of the sophisticated business processes are built. Additionally, we use Workato to build some business processes for our sales cloud and commerce cloud implementations. **Official Response from Nikki Salvie Clarin:** > Hi Vijay, Thank you for choosing us as your trusted automation partner! We're thrilled that you find Workato an easy-to-use tool to house all of the sophisticated business processes you build. We appreciate your honest feedback, and our team will continue working hard to improve your automation experience with us. To stay up-to-date with Workato's newest features, you may check the Product Hub: https://www.workato.com/product-hub/changelog/ If there's anything more we can do to help, please don't hesitate to reach out to us. Cheers, Nikki - Customer Review Associate ### 24. As developer I was able to convert Java based code of 4000 lines into around 30 manageable recipes. **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Workato?** I like Connectors and its cusomization. It is easy to develop solutions for integrating multiple saas providers. **What do you dislike about Workato?** It does not provide real time reading messages from AWS sqs queue. Also customization of custom connector is complex. **What problems is Workato solving and how is that benefiting you?** Workato is allowing us to pass data to and from different saas providers and keep saas systems in sync with each other. **Official Response from Nikki Salvie Clarin:** > Hi Sachin, We're thrilled to hear that Workato is allowing you to sync data across different SaaS systems with less to no code. Thank you so much for sharing your feedback, and we'll make sure to relay it to our product team as we constantly strive to improve your experience with our platform. If you need help with custom connectors, please don't hesitate to reach out to us. Our support team would be happy to assist you! In the meantime, you might find these Automation Institute courses helpful: https://academy.workato.com/page/universal-connectors Cheers, Nikki - CX Analyst | nikki.clarin@workato.com ### 25. Overall a great low-code/no-code automation platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Joni H. | Head of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Workato?** The UI is intuitive and time-to-value in terms of learning it is on point. It's robust, and enough of a no-code/low-code platform that a non-technical person can adopt it. With this its capable of simple or relatively complex operations and has enough customizeability to do most things you would need from your automations and integrations. Free trainings and certifications are great. Always available chat support, as well as the account-level support (solutions consultants), is fantastic. Great documentation. Community library is also a great addition. **What do you dislike about Workato?** - Introducing to non-technical people can still be overwhelming and daunting. Could maybe use a pre-built library of typical or stand-out automations that display a wide range of triggers, actions usage, and creative use of formulas to achieve different outcomes - so you'd have more things to copy-and-paste-and-adjust from, rather than building from scratch. You can kind of do this by planning ahead and by using the community library, but you'd need to know what you're doing - so it still needs one or two internal ambassadors when you're trying to increase adoption after purchase. - As a true enterprise solution, they lack lower-tier pricing options for lower scale usage to scale from, or when you're not sure if you can get multiple business units from your company onboard. - Some most used native connectors may lack a few common actions that are available for some more basic-level competitors (like Zapier), so sometimes you'll need to build your own actions which will pretty quickly turn the tool from no-code to medium-code. This is also true for the more complex and more custom automation cases that you'll need to interact with APIs, so most of the greater benefits of the software are tangible only once you move from no-code to low/mid-code. **What problems is Workato solving and how is that benefiting you?** Automating manual processes and Integrating systems that we were previously not able to integrate. Automating different kinds of repetitive work has definitely been the biggest cost and time saver for us. **Official Response from Cassandra Long:** > Hi Joni, Thank you for taking the time to share your feedback. We are excited to hear that you are seeing cost and time savings after implementing your integrations and automations. Your feedback is greatly appreciated and it will help guide our product team as we continue to improve our product and offerings. Please don’t hesitate to reach out if you have any questions or if we can assist with anything. Less work. More Flow. Cheers, Cassandra - Customer Experience Specialist ### 26. A fantastic automation tool for any idea you can come up with. **Rating:** 4.5/5.0 stars **Reviewed by:** Divesh S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Workato?** Moveworks has transformed our approach to automation by centralizing one-off tasks and bringing a level of reliability to them. With minimal development expertise required, it's a valuable tool for automating processes. The support team has been outstanding, assisting with troubleshooting and encouraging exploration for new solutions. Thanks to Moveworks, our automation capabilities have greatly expanded. **What do you dislike about Workato?** Errors sometimes lack sufficient context, but this is usually because the integrated software doesn't provide enough information. **What problems is Workato solving and how is that benefiting you?** Workato has revolutionized our approach to automating onboarding and offboarding processes, and it's made it easier for us to transfer data between systems. Its failure reporting feature provides us with real-time insights, which enables us to quickly identify and resolve any issues that arise. **Official Response from Nikki Salvie Clarin:** > Hi Divesh, Thank you for taking the time to write a review for us! It's so great to hear that Workato helps you automate your onboarding and offboarding processes. We really appreciate your feedback, and we are honored that you chose Workato as your trusted automation partner. Please rest assured that our team is working hard to improve your experience with us. If there's anything you might need help with, feel free to reach out to us anytime. We'd be happy to assist you. Have a wonderful day, and keep on automating! Nikki - Customer Review Associate ### 27. Overall, great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Workato?** The integration capabilities meet all areas I expect and then some. It's intuitive to build the recipes I need, and I'm impressed with the functionality presented. It's designed to match how I think when building these integrations. The fact that I can build recipes without needing to insert a javascript, python, or ruby action means a lot to me and makes it so much easier for our support team to troubleshoot the solutions I build. I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away. One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it. **What do you dislike about Workato?** Little things with the UI/UX can be a bit challenging. For example, switching from an "If Condition" or "If/Else Condition" and vice versa requires the criteria to be completely redefined. Another example, I typically need to navigate to another recipe while editing another, but I have to exit the edit mode to do that, which dislike as I tend to loose my spot. The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against. **What problems is Workato solving and how is that benefiting you?** As a Solutions Architect, my team provides custom solutions with auto-matted business processes or transactional integrations across platforms for our enterprise and strategic customers. Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history. **Official Response from Cassandra Long:** > Hi there! We are thrilled that Workato is exceeding your expectations and providing the solutions you need to serve your customers. Your feedback is greatly appreciated and it will help guide our product team as we continue to improve our product and offerings. We are honored that you've chosen us as your trusted automation partner. Have a fantastic day and keep on automating! Cheers, Cassandra - Customer Experience Specialist ### 28. Impressive AI/LLM demo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Workato?** Ability to create receipt and custom connectors with AI/LLM **What do you dislike about Workato?** Not particular area, so far so good. Thanks. **What problems is Workato solving and how is that benefiting you?** Integration between vaious Saas platform **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving us a review! We're happy that you're seeing the advantage of using the AI-powered tools and apps within Workato to build your recipes and custom connectors. We appreciate your feedback, and we're excited to see what more you can build with us. If there's anything else we can do to help, please don't hesitate to reach out. Have a great day, and keep on automating! Nikki, CX Analyst | nikki.clarin@workato.com ### 29. Your favorite Automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steven F. | IT Systems Administrator , Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Workato?** Workato allows you to configure complex recipes to transform your organization's daily operations. It is fun to see how many teams can automate a manual process and start engaging the team to think another way - that can leave them with a new skill set. **What do you dislike about Workato?** The clarity in formula mode and documentation (knowledgebase) in that area to figure something out quickly could be smoother. It could be a big selling point in understanding the full functionality and library of knowledge Workato offers - kind of hard to navigate today. I will say that the "Workato Support" and "Solution Consultants" are the best! **What problems is Workato solving and how is that benefiting you?** Workato is changing how data flows inside our organization, increasing the accuracy across any system we integrate. Taking our user life cycle management to the next level and allowing us to tackle more unique edge case scenarios and develop a process around them to add value to the business. Workato is making us more agile in the way we grow; we are ready and looking at showcasing the difference automation can bring to the company's operations. **Official Response from Cassandra Long:** > Hi Steven, Thank you for taking the time to share your feedback with us. We are thrilled you are automating your organization’s daily operations and seeing increased accuracy. Workato is continuing to work on revamping documentation but if you are comfortable sharing any more feedback in terms of your experience using the documentation, and where we should improve it, don't hesitate to email me at cassandra.long@workato.com. Stay amazing and keep on automating! Cheers, Cassandra - Customer Experience Specialist ### 30. Issues **Rating:** 1.5/5.0 stars **Reviewed by:** R. Brian B. | Sr Mgr of Developer Training, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Workato?** Updates on the certificates for the servers. **What do you dislike about Workato?** Customer Support Customer documentation. **What problems is Workato solving and how is that benefiting you?** Having issues on performance **Official Response from Nikki Salvie Clarin:** > Hi Brian, Thank you for taking the time to leave us a review! We’re so sorry that you’ve had a negative experience with our customer support and documentation. I have sent your feedback over to your Customer Success Manager, and they will reach out to ask for further information. We would like the opportunity to investigate the matter and make things better for you. We appreciate your feedback, and please rest assured that we are taking action as we strive to give all our users the best experience with Workato. Have a great day! Nikki, CX Analyst | nikki.clarin@workato.com ### 31. We have integrated our Self service portal with workato, **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal J. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Workato?** Workato is a good way to automate the business processes which will executes whenever required with less user interactions **What do you dislike about Workato?** Sometimes it seems little slow otherwise rest is fine **What problems is Workato solving and how is that benefiting you?** It is helping to automate business processes and helping to update the Data **Official Response from Nikki Salvie Clarin:** > Hi Vishal, Thank you for taking the time to leave a review for us! We're thrilled to hear that Workato is helping you automate processes across the business. Our team is constantly striving to improve your experience with our platform, so your honest feedback means a lot to us. If there's anything more we can do to help, feel free to reach out to us. We'd be happy to assist you! Cheers, Nikki - CX Analyst | nikki.clarin@workato.com ### 32. Great Client Support/Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Workato?** Intuitive and easy to deploy/get up and running. Provides great customer/client support, with 24-hour chat, a ticketing system and a customer support team that is very collaborative and responsive to customer needs/requests. **What do you dislike about Workato?** Bulk processing functionality, such as simple data replications, could be more robust. Not designed for large, complex integrations. Data limits and timeouts require recipes to include pagination and other strategies. Also, error handling for timeouts must be developed -- it is not handled by the standard Error Handling Tasks in Workato. Not designed for ETL - would like to see this functionality built out. **What problems is Workato solving and how is that benefiting you?** Automated many arduous tasks to free up time and labor for staff -- less time doing manual data entry. Integrated, connected and simplified the technology stack into one platform to create a consolidated view across all arms of the business, The platform was easy to learn, which meant the IT team could quickly master the Workato platform while leveraging their existing technical expertise and improving their productivity. **Official Response from Cassandra Long:** > Hello 👋 and thank you for your feedback. We are thrilled to hear you have had great experiences with our customer service team and that you found Workato was easy to deploy. As we continue to look for ways to improve, we appreciate your feedback about ETL and data limits. Your feedback will help guide our product team as we continue making Workato even better. Please don’t hesitate to reach out if we can assist with anything. Have a fantastic day and keep on automating! Cheers, Cassandra - Customer Experience Specialist ### 33. Very robust and reliable platform, highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Workato?** It's easy to learn, intuitive to use, and very flexible. The Workato team is very helpful and attentive, helping us reach our goals and objectives. The platform is reliable and doesn't cause any issues, just works. **What do you dislike about Workato?** I'd like to have more debugging options for tracking variable values (esp. in loops), setting breakpoints, and step-by-step execution. It would also be great to have a streamlined process for breaking down recipe sections into sub-functions, automatically generating input and output schemas. **What problems is Workato solving and how is that benefiting you?** It's providing a flexible and reliable integration platform allowing us to keep all our corporate applications in-sync and automate processes across the enterprise. **Official Response from Nikki Salvie Clarin:** > Hi there! Thank you for taking the time to write a review for us! It's so great to hear that you find Workato a reliable and flexible automation platform for your organization. We are constantly striving to improve, so your feedback is greatly appreciated! If there's any other way our team can help, please don't hesitate to reach out to us. Stay awesome and happy automating! Nikki - Customer Review Associate ### 34. Using workato as an integration partner and they have provided a seamless experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Workato?** Recipes and triggers are provided by Workato are too simple to understand and implement resulting in scaling of the product. **What do you dislike about Workato?** Nothing as of now that we dislike about Workato. **What problems is Workato solving and how is that benefiting you?** We are working on Salesforce integration with our product to provide dialing solution to enterprise customers. We achieved this by using Workato. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for leaving Workato a review! It's great to hear that Workato is making the integration between Salesforce and your product easy to understand and implement. We're honored that you chose us as your trusted automation partner. If there's anything else we can do to help, feel free to reach out to our team anytime. We'd be happy to assist you! Have a great day, and keep on automating! Nikki - CX Analyst | nikki.clarin@workato.com ### 35. Workato is built for scale **Rating:** 4.0/5.0 stars **Reviewed by:** Noam K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Workato?** Compared to other competitors, Workato is doing great in the enterprise field, the platform built for scale with the organization. The support team is very responsive and knowledgeable **What do you dislike about Workato?** There is some missing documentation that could be helpful for first-timers **What problems is Workato solving and how is that benefiting you?** Workato gives us an option to save engineering resources and build automated flows quickly **Official Response from Nikki Salvie Clarin:** > Hi Noam, Thank you for taking the time to write a review for us! It's amazing that you are saving on engineering resources and automating workflows quickly with Workato. We're thrilled to hear about it from you! Our team is constantly striving to give you a smooth-sailing automation experience, so if there's anything specific you would like to share about Workato Docs, please don't hesitate to reach out to us. Cheers, Nikki - Customer Review Associate ### 36. An exceptional tool for automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Workato?** Workato has become one of our primary tools for automation and integration of marketing systems. The impressive number of connectors makes integrating industry-standard systems extremely easy. The on-prem agent, SDK and API capabilities ensure the flexibility to communicate with pretty much anything with an accessible interface - on-prem or in the cloud. The web interface is exceptionally well thought through and is quick and easy to work with. **What do you dislike about Workato?** Cost becomes a significant factor to consider once you start using it heavily. **What problems is Workato solving and how is that benefiting you?** It helps us build complex business processes that work with multiple marketing and web systems and gives us visibility on their usage and health. This has been the driver behind building new integrations and migrating existing ones. ### 37. User friendly GUI and efficient template design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Workato?** Very easy to follow and fast in transfer of data from system to system. **What do you dislike about Workato?** More custom templates would be great, especially as it relates to CRM systems. **What problems is Workato solving and how is that benefiting you?** Connecting Paycom to Salesforce. It's allowed us to save on costs by allowing our data engineers to make processes run faster and more efficiently. **Official Response from Cassandra Long:** > Hello 👋 and thank you for your feedback. It is wonderful to hear about how you are saving costs by connecting Paycom to Salesforce. We are honored that you've chosen us as your trusted automation partner and we look forward to continuing to work with you. As we continue to look for ways to improve, we appreciate your feedback about more custom templates and this will get communicated to the product team. Please don’t hesitate to reach out if we can assist with anything. Have a fantastic day and keep on automating! Cheers, Cassandra - Customer Experience Specialist ### 38. Workato Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Workato?** Superb platform inside out - robust, intuitive! **What do you dislike about Workato?** It is underrated in marketplace :) not a dislike, but just observation! **What problems is Workato solving and how is that benefiting you?** Salesforce to NetSuite integration **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you so much for leaving an excellent rating! It means a lot to us to hear that you find Workato robust and intuitive. We hope that you'll continue to automate the w*rk out of everything with us, and if you need help, our support team is always available to assist you. Cheers, Nikki, CX Analyst | nikki.clarin@workato.com ### 39. clean and userfriendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Eduard K. | Application Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Workato?** Support chat is the best feature to start with as the beginner.The rest is just a matter of exercise. **What do you dislike about Workato?** Some standard connectors are missing, like Datev, Atoss or Personio. But for sure, this can be improved with further EU market growth. **What problems is Workato solving and how is that benefiting you?** Many ad hoc data transfers and CSV creation are daily pains, which can be solved easily with workato. **Official Response from Nikki Salvie Clarin:** > Hi Eduard, Thank you for taking the time to write a review for us. It's so wonderful to hear that Workato helps you with data transfers and CSV creations and that you've had a great experience with our support team. We sincerely apologize for missing some connectors. Please rest assured that our team is working hard to add more soon. In the meantime, you can build custom connectors for the applications you need: https://docs.workato.com/developing-connectors/custom-connector.html If you need help with custom app connectors (or anything else), please don't hesitate to reach out to us. Happy automating! Nikki - Customer Review Associate ### 40. Seamless Data Pipeline Integrations Using Workato **Rating:** 4.5/5.0 stars **Reviewed by:** Avinash S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Workato?** Wrokato provides multiple connectors and the UI navigation is seamless with multiple options. Also, Workato team works quickly on creating custom connectors based on the request. **What do you dislike about Workato?** Getting a hang of it will take some time as creating recipes needs some practice as they are not straight forward. **What problems is Workato solving and how is that benefiting you?** Workato helps an organization in setting up the data integrations quickly. The integrations are pretty stable and error handling is done very well. **Official Response from Nikki Salvie Clarin:** > Hi Avinash, Thank you for taking the time to write a review for us! We're thrilled that Workato allows you to build data integrations quickly with our vast collection of connectors. Your kind feedback means a lot to us. If you need help with more complex recipes, feel free to reach out to us anytime. Our team would be very happy to assist you! Stay awesome and happy automating! Nikki - Customer Review Associate ### 41. Excellent tool, easy to learn and use **Rating:** 5.0/5.0 stars **Reviewed by:** Maor V. | Salesforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Workato?** The UI is easy to understand how to build the different automations. **What do you dislike about Workato?** When some of the challenges in first implementation are related to one of the tools workato is connecting too, it is not easy to get answers. for example if you build integration between Salesforce(CRM) and NetSuite (ERP) it can go much faster if the support from workato would be someone familiar enough with both tools. **What problems is Workato solving and how is that benefiting you?** automatically creating new customers and deals with full products pricing and details in our ERP system after a deal is closed won in our CRM. **Official Response from Cassandra Long:** > Hi Maor, Thank you for taking the time to leave your feedback. We really appreciate it! It is great to hear you were able to automate your new customer workflow from CRM to ERP. We are honored that you have chosen us as your trusted automation partner. Please don’t hesitate to reach out if we can assist with anything or if you have questions. Have a fantastic day and happy automating! Cheers, Cassandra - Customer Experience Specialist ### 42. Great application for quick automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Workato?** The integration with many applications is excellent. Simple and precise steps to make automation is a key to this application. **What do you dislike about Workato?** Sometime complex integration is not very clear, and takes time to understand the flow. Google Integraion can be a bit better though. **What problems is Workato solving and how is that benefiting you?** It is easy to use and helping in making lot of quick integration of our application. It is really useful in the daily operations where many application like Slack, Gmail, Jira, jenkins are involved. It really makes your life easy when it comes to automation. **Official Response from Nikki Salvie Clarin:** > Hi there! Thank you for taking the time to write a review for us. I'm so glad to hear that Workato makes automation easy and simple for you. Please don't hesitate to reach out to our team if you need help with more complex integrations. We'd be happy to assist you! Stay awesome and happy automating! Nikki - Customer Review Associate ### 43. Workato user for both internal and external needs **Rating:** 4.5/5.0 stars **Reviewed by:** Loïc H. | Head Of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Workato?** Easy to setup Strong Enterprise focus (ability to set up a governance group to control the usage. Ability to control which admin has access to what, etc. **What do you dislike about Workato?** The platform fee is a bit frustrating. The volume approach is much better. **What problems is Workato solving and how is that benefiting you?** Easy business automation for internal use cases (onboarding for example) Easy framework to accelerate our integration story (embedded experience) **Official Response from Nikki Salvie Clarin:** > Hi Loïc, Thank you for choosing us as your trusted automation partner! We're thrilled that Workato helps you easily automate your internal onboarding process and accelerate your integration story for the embedded experience. We appreciate your honest feedback, and we'll make sure to share it with our relevant teams. If there's anything more we can do to help, please don't hesitate to reach out to us. Have a great day, and keep on automating! Nikki - Customer Review Associate ### 44. Excellent data integration capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Adika S. | Digital Marketing Specialists, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Workato?** For creating basic and sophisticated workflows using any combination of apps, triggers, and actions, I like Workato. I can install a mechanism for IT to escalate open tickets and security issues. To automate our business operations, we can create integrations. By eliminating silos and freeing staff from the need to transfer between programs or manually enter data, time can be saved. **What do you dislike about Workato?** On the API side, it needs some work. For small businesses, subscription fees could offer more flexibility The ability of the Python connection to use libraries other than those that are already accessible is something I would like Workato to enable. **What problems is Workato solving and how is that benefiting you?** Without writing a line of code, Workato lets you effortlessly connect and manage process automation across local and cloud applications, files, and databases. Workflows can be designed to automate business procedures that require safe and reliable human interaction. Directly from the conversation, tasks and workflows can be completed. **Official Response from Cassandra Long:** > Hi Adika! It is great to hear you are saving time by automating your business operations and are using Workato to escalate open tickets and security issues. It is feedback like yours that will help us continuously improve our products and offerings, so we really appreciate you taking the time to share it. Please don’t hesitate to reach out if you have any questions or if we can help with anything. Keep on Automating! Cheers, Cassandra - Customer Experience Specialist ### 45. Solutions Architect **Rating:** 4.0/5.0 stars **Reviewed by:** Joe L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Workato?** How it simplifies the process of connecting systems **What do you dislike about Workato?** It's good for relatively simple use cases but as they become more complex, sometimes a custom enterprise build is better **What problems is Workato solving and how is that benefiting you?** Servicing our clients' requests for integrations **Official Response from Nikki Salvie Clarin:** > Hi Joe, Thank you for taking the time to write a review for us! It sounds like you are making system integrations simple for your clients—that is awesome! We're so happy to hear that Workato is helping you serve your clients better. Please don't hesitate to reach out to us if you need help. Our team would be happy to assist you with more complex integrations. Cheers, Nikki - Customer Review Associate ### 46. Seamless automation experience that can easily delight any customer **Rating:** 5.0/5.0 stars **Reviewed by:** Gourav J. | Cloud Integrations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Workato?** UI/UX of Workato is at least 10x better than all its competitors and can easily be used by even non-tech guys, unlike other platforms where UI is typically developers centric Java/Eclipse IDE based only. Effortless implementation of simple use-cases as well as highly complex flows. The custom SDK facility is highly appreciable and no other platform provides that much ease. Openly available already built solutions under the community library with tonnes of recipes and connectors saves a lot of crucial time and efforts of the company's resources. Awesome live chat feature - the team is highly efficient and solves your issues pretty quickly (this is also unique among competitors). **What do you dislike about Workato?** Workato embedded workspace customers have delayed updates than normal workspace customers, such as, the environment (dev, test, prod) feature is still not available for embedded users but it is available for normal customers since the feature rollout. The embedded platform is sometimes buggy and does not behave as expected in recipes as well as custom SDKs. **Recommendations to others considering Workato:** To automate your manual workflows or build and implement integrations between different systems or sync any kind of data between business verticals, entities or customers that too within record time and fewer efforts, then Workato is the best choice in the market **What problems is Workato solving and how is that benefiting you?** The middleware integrations/automations are time-consuming to implement and even difficult to manage in the ever-evolving IT space. Here, Workato comes as a savior with already built solutions/recipes and quick-to-build/deploy platform with almost all required connectors (AWS, Google, Workday, SAP, Salesforce etc). We delivered 300+ recipes and 35+ custom connectors for customers in time with Workato. **Official Response from Cassandra Long:** > Hi Gourav! Thank you so much for taking the time to leave us this amazing review. We are thrilled you are enjoying everything Workato has to offer. It is impressive you have created 300+ recipes and 35+ custom connectors for your customers! Bravo! We are honored that you've chosen us as your trusted automation partner and we look forward to continuing to work with you. We appreciate your honest feedback about the embedded workspace. We sincerely apologize for any inconvenience and this feedback will be communicated to our product team for further review. Please don’t hesitate to reach out if you have any questions or if we can assist with anything. Happy automating! Thanks again, Cassandra - Customer Experience Specialist ### 47. Powerful, flexible, easy automations **Rating:** 5.0/5.0 stars **Reviewed by:** Pete C. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Workato?** We use Workato to automate what used to be done with bash scripts, crontab schedules and the like. We had a nest of these home-grown and handcrafted processes which were difficult to maintain and almost impossible to hand over to other staff to look after. Workato has allowed us to make these automations and integrations more accessible to more staff, and with the added benefit of job monitoring and a nice GUI as well. We keep finding new things to use it for, and have been able to easily enough make our own connectors to a couple of services we use which have REST APIs which Workato didn't have an inbuilt connector for. **What do you dislike about Workato?** Only minor things, like as the account "owner" I get email notifications when recipes created by others fail, but they don't. I'm sure this type of thing can be resolved in future versions as the product matures. Overall, it's a very likeable service. **What problems is Workato solving and how is that benefiting you?** We had a lot of legacy, custom integrations which were hard to monitor, maintain, and hand over to other staff. By moving these to Workato, we're more scalable, and easier to manage, and more staff can be involved to develop and support. Previously only hard core "coders" could, now a wider group of people can create automations and useful business integrations. This also significantly reduces our key-man risk and helps our various business continuity plans. **Official Response from Cassandra Long:** > Hi Tim, Thank you for taking the time to provide your feedback. We appreciate it so much! It is wonderful to hear that Workato has helped increase your scalability and that more staff can now be involved in your automations. Also, way to go for creating your own custom connectors! We apologize that the email error notification process was not clear. By default, the error notifications are only sent to the Workato account owner. But you can modify this by going to Account settings > Email notifications and editing the Error notifications field. Add multiple emails by using a comma as a separator. https://docs.workato.com/recipes/error-notifications.html#error-notifications Please let us know if we can assist you with updating the emails or if you have any other questions. Thanks again, Cassandra - Customer Experience Specialist ### 48. Integrations Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Workato?** How simple and easy it is to connect applications. Documentation being available is also a plus. **What do you dislike about Workato?** There's nothing that I dislike aboutWorkato at the moment. **What problems is Workato solving and how is that benefiting you?** Need to update the retention period in our customer's account but we need to review the process for that. **Official Response from Nikki Salvie Clarin:** > Hi there, Thank you for taking the time to write a review for us! We're thrilled that you find Workato simple and easy to connect applications with and that our documentation has been helpful to you. If there's anything more we can do to help, please don't hesitate to reach out to us. Stay awesome and happy automating! Nikki - CX Analyst | nikki.clarin@workato.com ### 49. Game-Changing, Powerful Integration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emma A. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Workato?** The possibilities are ENDLESS with Workato! It's the perfect combination of thorough and user-friendly, even for someone who doesn't have a coding background. Their support team is extremely knowledgeable and helpful any time we need to talk through a project. We have streamlined current processes and created new connections for virtually every department in the company. We've also built in new efficiencies in our sales funnel that have propelled us to record-setting performance. There are still endless ways that we can utilize Workato to solve immediate problems, improve current processes, and bridge any gap to propel our organization forward. **What do you dislike about Workato?** The steep learning curve, but that's almost unavoidable. Considering the complexity of the platform, the Workato team does a great job of setting you up for success between their Automation Academy training courses, live "office hours" and a vast library of recipes/community boards. The other challenge is wrapping your arms around how to get started/what can be done. It's just a very high threshold to get started, but once you do, you'll never look back. **What problems is Workato solving and how is that benefiting you?** Enabling our business to sell more, faster. Bridging gaps between software that do not play well with each other. Saving hours and hours of employee time so they can avoid unnecessary admin work and get back to doing their jobs. **Official Response from Cassandra Long:** > Hi Emma, Thank you for taking the time to provide your feedback. We appreciate it so much! It is amazing to hear about the time savings you are experiencing with Workato and how your team has accomplished a record-setting performance. Bravo! We apologize starting out wasn’t a smoother process for you. There definitely is a lot of information to retain which can feel overwhelming. We will continue to look for ways to make the roll-out process easier in the future. Let us know if we can assist with anything. Have an amazing day and keep on automating! Kind Regards, Cassandra - Customer Experience Specialist ### 50. Variety of features for our automation needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Workato?** Easy to set up test environments and assess the feasibility for a workflow. **What do you dislike about Workato?** We are able to get things resolved in a timely way, so no outstanding matters. **What problems is Workato solving and how is that benefiting you?** Creating data pipelines **Official Response from Nikki Salvie Clarin:** > Hi, there! Thank you so much for the fantastic review! We're thrilled that Workato gives you various options for your automation needs and allows you to easily test your workflows. If there's anything else you want to share with us, please don't hesitate to reach out to our team. Have a great day, and keep on automating! Nikki - Customer Experience Analyst ## Workato Discussions - [Other knowledge base I can refer to if I want to start understanding complex workflows?](https://www.g2.com/discussions/31515-other-knowledge-base-i-can-refer-to-if-i-want-to-start-understanding-complex-workflows) - 2 comments, 1 upvote - [Do you integrate with Slack?](https://www.g2.com/discussions/slack-integrations) - 2 comments, 1 upvote - [What are transactions?](https://www.g2.com/discussions/workato-recipe-transactions) - 2 comments, 1 upvote - [What is your uptime?](https://www.g2.com/discussions/6885-workato-s-uptime) - 2 comments, 1 upvote - [How is Workato priced?](https://www.g2.com/discussions/6884-workato-s-pricing-plans) - 2 comments, 1 upvote - [View Workato pricing details and edition comparison](https://www.g2.com/products/workato/reviews?page=57&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+23%3A10%3A44+-0500&secure%5Bsession_id%5D=adb67f32-4e51-4037-a94f-e817ca555fad&secure%5Btoken%5D=6e3999c221cb70cb4031eb2ff5cca764efe1c238e8f36ab251d413fea05fbf90&format=llm_user) ## Workato Integrations - 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Monitoring **Development** - API Testing - Data Security - Orchestration - Scalability **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Scalability **Data Management ** - Data Modeling - Auditing - Observability - Data mapping - Reporting **Functionality** - Code extensibility - API variety - Documentation **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **API Construction** - API Testing - Data Security - Orchestration - Scalability **Functionality** - Extraction - Transformation - Loading - Automation - Scalability **Solution Provision** - System Failover - Pay by Usage - Service Provision **Collaboration** - Design Management - Access Control - Visibility **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Development** - Low-Code - Customization **Functionality** - Debugging - Workflow Automations - Notifications - API Integrations - Programmed trigger of data sync - Incremental data sync - Data audit **Governance** - Management - Role based access control - Security **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **API Management** - Traffic Control - Logs/Documentation - API Monitoring - Gateway **Security** - Data Encryption - Security Standards - Communication Protocol **Security** - Authentication - Compliance **Security** - Security Compliance - Data Encryption **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Security** - Data Encryption - Security and Compliance - Deduplication **Data Integration** - App Integration - Data Transformation - Plugins **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Management** - Third-Party Apps - White Labelled - Workflow - Self-Service - Monitoring - Notification **Generative AI** - AI Text Generation **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Deployment ** - Hybrid - Cloud to Cloud **Application Integration** - Third Party - Scalability - Workflow Automation - Connectivity **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity ## Top Workato Alternatives - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,061 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (655 reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - 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