Agentforce 360 Platform (formerly Salesforce Platform) Reviews & Product Details

I value being able to store and track all of our customer data in one place, and to customize the system to our specific business use case. A business can’t really operate or scale effectively without a CRM, and Salesforce is extremely powerful and flexible, so it can fit the needs of organizations of any size. Review collected by and hosted on G2.com.

It can be complicated to learn and use for first-time end users, but there are tons of resources available to help. Review collected by and hosted on G2.com.

Navigating between support tickets, our Conga integration, and other community portal functions is quick and easy. I can also access our sales opportunities directly within the support view, without having to switch over to the sales view.

I’ve very rarely had any issues accessing reports or ticket data, and I can’t recall many crashes or similar problems. Uptime has seemed close to 100% over the past several years that I’ve been using Salesforce on a daily basis. Review collected by and hosted on G2.com.

Figuring out which report types I need to pull "X" data can be tedious. It isn’t always clear what kind of report I should set up for the specific dataset I’m trying to get. Review collected by and hosted on G2.com.

salesforce platform has been extremely valuable for managing customer relationships. tracking marketing campaigns, and analyzing lead performance, it provides a centralized system where marketing sales, and customer support teams can collaborate effectively. one of the biggest advantage of salesforce is its lead and campaign management, i can easily track leads generated from multiple marketing channels such as email campaigns, social media ads and website forms. also automation is very useful , tasks such as lead assignment , follow up reminders and campaign tracking can be automated, it improves marketing efficiency . also its analytics and dashboards are powerful. i use it daily to monitoring, campaign performance, conversion rate, ROI. the integration between salesforce and Jira helps to manage marketing teams and technical teams. Review collected by and hosted on G2.com.

although its a powerful, the initial setup and customization can be complex marketing teams may require technical support to configure workflows, dashboards and integration properly,. overall its very good. and easy to use. Review collected by and hosted on G2.com.

I find a lot of features on the Salesforce Platform really beneficial, especially because it supports clean integration with different tools like HubSpot. I like how customizable and scalable the platform is, which allows us to structure data in a way that suits our processes instead of being locked into a rigid setup. The reporting and automation capabilities are particularly beneficial. Being able to build custom reports, manage campaigns, and integrate with external tools makes it easier to maintain clean data and support both sales and marketing efficiently. Review collected by and hosted on G2.com.

I think if there's something that needs improvement, it's the overall complexity of configuration and maintenance. Like, while the flexibility is a strength, it can also make the platform feel overwhelming. Especially when managing custom fields, automation, and permissions. Reporting is powerful, but building more advanced reports can sometimes require extra steps or workarounds. Improvements in usability and a more intuitive set of certain admin level functions would make it even much more efficient for the day-to-day operations, I believe. Review collected by and hosted on G2.com.

Salesforce is highly customizable and flexible.

It has a lot of learning resources available online.

It is cloud-based, so we can access it from anywhere.

Its CRM capabilities are very powerful and advanced.

I am a Salesforce developer, so I really enjoy working with it.

Also, Salesforce support is very good and responsive.its easy to use for user . the implementation is easy to advance for developer . I am also using salesforce everyday .. and i have also integrated with others platform like outlook twilio and AWS Review collected by and hosted on G2.com.

The only thing which i dislike in salesforce is that its cache issue and its changement reflection in UI Review collected by and hosted on G2.com.

I appreciate using Agentforce 360 Platform for effectively interacting with customers through our website. The platform helps with driving conversations towards lead processes and improves our website lead capture. I see potential in exploring more agent processes like SDR Agent, Employee Agent, and more, which makes this platform valuable as it opens doors to various Agentic business processes. The setup was very easy, and the support and training from Salesforce Trailhead Academy was excellent. I also find the new AgentForce Studio to be amazing, a significant improvement over their previous builder. Review collected by and hosted on G2.com.

Sometimes systems or portions of Agentforce 360 go offline or experience outages. I know these things happen but that can be disruptive during development and potentially could erode trust. Updates are frequent so I hope these types of issues will happen less often. Review collected by and hosted on G2.com.

What I like best about Salesforce is that it gives us one clean source of truth and makes the work trackable end-to-end. In a fast-moving environment like ours, that reduces back-and-forth, keeps handoffs clean, and makes it easy to prioritize what matters through dashboards and reporting. I also like how customizable it is. Once the workflow is mapped properly, Salesforce can enforce consistency with automation, so the process doesn’t depend on who’s working that day. Review collected by and hosted on G2.com.

What I dislike most is that it can feel overly complex and admin-heavy for simple tasks—too many clicks, slower performance at times, and small workflow changes often need configuration to get right. Review collected by and hosted on G2.com.

Salesforce stands out for its flexibility and its ability to be customized to support complex business processes. I appreciate how it brings sales, service, and automation together on a single platform, which makes it easier to manage work in one place. The reporting and dashboard features are especially powerful and genuinely help with making data-driven decisions. I use it regularly, and it has significantly improved efficiency and visibility across teams. Review collected by and hosted on G2.com.

The learning curve can be steep, especially for new users or administrators. Some configurations and automations require careful planning to prevent performance issues down the line. Licensing costs can also be high for smaller teams. Even with these drawbacks, the platform’s capabilities still outweigh the challenges. Review collected by and hosted on G2.com.

Agentforce 360 as name says it bring all into one platform which makes it easier to manage Data, AI, Analytical workflows at one place. Also it integrates with variety of vendors which support building automation, deploying solutions and reduce manual workflow work. Review collected by and hosted on G2.com.

There is no such downsides of Agentforce 360 but it might feel complex for new users as it has a steep learning curve, there are lot of options to discover and if not properly configures then might see performance issue Review collected by and hosted on G2.com.

The coolest part about the new Agentforce setup is that it actually gets things done instead of just offering tips. Most CRMs feel like a place where data just sits, but this version comes across more like it’s working alongside you. It can take care of a lot of the back-and-forth tasks—like updating customer records or following up on simple requests—without me having to click through ten different menus. It’s refreshing to have a system that can actually “think” through a process and take a few things off my plate, so I can stay focused on the bigger stuff. Review collected by and hosted on G2.com.

There’s a lot to take in at first. Salesforce is already a pretty huge platform, and adding autonomous agents into the mix makes the learning curve even steeper. If you don’t set the “guardrails” correctly, the agent can end up trying to do something you didn’t intend, so you may need to spend a fair amount of time babysitting it early on. It also depends heavily on having clean data—if your records are a mess, the agent is likely to make mistakes based on that bad information. Review collected by and hosted on G2.com.