Salesforce Platform Pricing Overview

No. According to G2 data, Salesforce Platform does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options.

Agentforce 360 Platform (formerly Salesforce Platform)'s pricing is best suited for mid-market and enterprise organizations with dedicated Salesforce administrators and sufficient budgets to maximize the platform's capabilities. G2 reviewers from industries including Information Technology, Financial Services, Healthcare, and Non-Profit Organizations represent the most active adopters. The Platform Starter tier suits organizations needing basic CRM access at lower cost, while Platform Plus fits teams requiring higher API usage and more custom objects. G2 reviewers consistently caution that small businesses and startups often find Agentforce 360 Platform (formerly Salesforce Platform)'s pricing prohibitive, with several noting the per-user cost model becomes burdensome as teams scale, making it most cost-effective for larger, resource-rich organizations.

Agentforce 360 Platform (formerly Salesforce Platform) does not offer a free version, but G2's pricing data shows three distinct tiers. The Platform Starter tier at $25 per user per month provides access to 10 custom objects, 200 API calls per user per day, Lightning App Builder, AppExchange, and basic automation. Agentforce 360 Platform (formerly Salesforce Platform)'s Platform Plus tier at $100 per user per month expands access to 110 custom objects and 1,000 API calls per user per day. Agentforce 360 Platform (formerly Salesforce Platform)'s Platform Unlimited tier requires a custom quote. G2 reviewers frequently note that advanced AI features, additional storage, and premium modules require further add-on purchases beyond base licensing costs.

Agentforce 360 Platform (formerly Salesforce Platform) is widely regarded as a premium investment that delivers substantial value for organizations that fully leverage its capabilities. G2 reviewers consistently rate it highly despite frequent cost complaints, suggesting strong feature-to-value alignment for mid-market and enterprise users. G2 reviews of Agentforce 360 Platform (formerly Salesforce Platform) repeatedly note that licensing fees, add-ons, and storage costs accumulate quickly, making it cost-prohibitive for small businesses and startups. Some G2 reviewers mention switching to alternatives like FluentCRM or HubSpot for cost savings. However, reviewers across industries affirm that when properly implemented, the ROI justifies the pricing of Agentforce 360 Platform (formerly Salesforce Platform), particularly for organizations needing scalable CRM, automation, and AI capabilities.