[ Agentfo... Reviews ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) [ Agentfo... Reviews ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) # Agentforce 360 Platform (formerly Salesforce Platform) Features ##### ## Application Design (5) UI Code Extending Gives users the ability to edit or write custom HTML, Javascript or CSS code. Programming Code Extending Allows users to edit or write custom code with programming languages. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and which users can customize for specifc users and actions. Workflows Allows the creation ofpage sequences, forms, and libraries for users navigating the application. Show More ##### ## Data Control (9) Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Show More ##### ## Publishing (6) Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatability Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatibility Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Show More ##### ## Development (9) Application Deployment Provides tools for building, deploying, or integrating source code into hosted application. Development Tools Provides tools for writing code, editing code, syntax, debugging, or utilizing frameworks. Development Environment Provides tools for sharing code, tracking progress, and shipping software. Language Support Supports programming languages such as Java, C, or Python. Support for front-end languages such as HTML, CSS, and JavaScript. Testing Tests the functionality of a software application. Detects and diagnoses issues in application. Application Templates Provides base-level application templates to build atop and which users can customize for specifc users and actions. UI Code Extending Gives users the ability to edit or write custom HTML, Javascript or CSS code. WYSIWYG Editor Provides the ability to drag-and-drop elements into the application to customize interface. Collaborative Development Share, review and develop web applications remotely between members of a collaborative team. Show More ##### ## Database (5) Database Management Lets developers manage database services. Provides support for different types of databases and integration methods. Analytics Lets users analyze deployment, user, storage, and business metrics. Auto Scaling Provides tools or bots that scale services and data automatically or on demand. Backup / Recovery Stores versions of application and data or incrementally backs up data. Storage Provides scalable cloud storage for different forms of data. Store analytics and records for reporting. Show More ##### ## Infrastructure (3) Networking Allows users to provision networks, deliver content, balance loads, and manage traffic. Virtual Machines Provides virtual networks and operating systems. Security Secures applications, encrypt data, and manage identities. Show More ##### ## User Interface Design (4) WYSIWYG Editor Provides the ability to drag-and-drop elements into the application to customize interface. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. App Templates Provides base-level application templates to build atop and customize for specifc users and actions. Workflow Management Allows the creation ofpage sequences, forms, and libraries for users navigating the application. Show More ##### ## Data Masking (5) Sensitive Fields The ability to create fields that automatically mask data such as credit card numbers or passwords. Dynamic Masking The ability to mask data in real time as it is entered. Static Masking The ability to apply or remove masking after data has been entered. Consistent Masking Tools to mask data using a consistent ruleset. Random Masking Tools to mask data using random characters and data. Show More ##### ## Administration (12) Application Deployment Releases the application for access on desktop or mobile devices. Native Deployment Application hosting abilities are delivered directly by the product's vendor. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Access Control Allows administrators to control access to updates, releases and changes. Scalability Provides features to allow scaling for large organizations. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Policy, User, and Role Management Creates access requirements and standards and establishes user, roles, and access rights. Approval Workflows Allows administrators to approve or reject access changes to using defined workflows. Automated Provisioning Automates provisioning and deprovisioning to reduce the amount of administrative manual work. Bulk Changes Reduces manual administrative work. Centralized Management Manages identity information from on-premise and cloud applications. Self-Service Access Requests Automatically allows access if users meet policy requirements. Show More ##### ## Automation (3) Workflow Automation Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. Workflow Mapping Visually displays connected applications and integrated data. Allows customization and management of workflow structures. Real-Time Updates Processing changes to data sources and applications as changes are made in real-time. Show More ##### ## Functionality (49) Multi-Factor Authentication Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate. Single Sign-On Provides a single access point for users to access multiple cloud products without multiple logins. BYOD support Enables users to bring-your-own-device to access company applications. Password Vault Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users. Centralized management Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected. Role-based security Allows privileges based on roles, such as business unit or other factors. Live notifications Configure which events will trigger a notification to prevent privileged access abuse in real-time. Live session recording & playback Offers live session recording and playback for compliance and auditing purposes. Hide passwords Offers the option to hide passwords when sharing with users, such as contract workers Temporary, time-limited privilege Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. Data Migration Migrate data from on-premises or cloud solutions to a separate cloud environment or solution. Data Variety Be compatible with a variety of data types for migration. Alerts and Logging Send alerts for migration failures, and log migration processes to show possible root causes for failures. Data Replication Copy and store the same data in multiple locations. Dashboard Offers a dashboard to capture, store, and manage granular user consents Reporting Provide reporting functions showing granular data to demonstrate compliance to regulators Integrations Integrates with marketing software and other analytical tools End-user management Allows end-users to manage their preferences online Audit trails Shows audit trails of how user consent preferences have changed APIs Offers APIs to link to your data Mobile SDK Offers a mobile SDK to use consent management tools on mobile apps Customizable design Offers customizeable designs to match corporate branding Server-side storage Offers server-side storage of consent, not client-side, for compliance reporting purposes Self-registration and self-service Enables a seamless customer experience with self-registration and self-service functions, including account creation and preference management. Authentication Verifies user identity with authentication, which may include multiple multi-factor authentication methods. Scalability Scales to support growing a customer base. Consent and preference management Captures and manages a customer's consent and preferences to comply with data privacy laws such as GDPR and CCPA. Social login Offers users the option to sign in with social media accounts. Customer data linking Integrates with directories or other data stores that house customer data to create a complete view of a customer. User provisioning Simplifies or automates user provisioning, deprovisioning, and other user role changes. Password manager Offers password management tools to end users. Single Sign-on Offers single sign-on functionalities to end users, allowing them to authenticate once and be given access to all of their company accounts. Enforces policies Enforces user-access policies based on individual, role type, group membership or other factors to prevent unauthorized access to company systems and data. Authentication Authenticates users prior to granting access to company systems. Multi-factor authentication Offers multi-factor authentication methods to verify a user's identity. Automation Successfully and thoroughly automates CI/CD processes. Integrations Allows for additional features and functionalities in the form of pre-packaged integrations and plug-ins. Extensibility Plug-in capable for added resources, features, and functions within the product itself. App complexity Allows users to create complex applications with rich features. App Variety Allows users to create a wide variety of application types. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and customize for specifc users and actions. Ease of Use Facilitates simpler user experience through syntax highlighting, shortcuts, completion aid automation, etc. File Management Manage individual software component files as a part of the greater overall project. Multi-Language Support Provides the ability to write in more than one programming language. Customization Allows users to modify interface (e.g., theme selection) and layout by personal preference. Straight-Out-the-Box Functionality Performs core functionalities without the need of immediate additional feature or add-on installations. Help Guides Supplies users with basic-to-intermediate guides regarding IDE functionality and use cases. Patching & Updates Downloads and installs updates automatically for product improvement and pace-keeping with programming language evolution. Show More ##### ## Monitoring (3) Audit Logging Provides audit logs for compliance reasons. Activity Logging Monitors, records, and logs both real-time and post-event activity. Anomaly Detection Detects abnormal user behavior to mitigate risks. Show More ##### ## Management (7) Backup and Recovery Offer backup and/or recovery options for data being migrated to the cloud. Integration Variety Integrates with a variety of sources and/or migration targets. Access and Security Maintain user access and security features associated with pre-migrated data in the post-migration environment. Real time Monitoring Real-time view and status of every component in the cloud environment. Configuration Management Grants users control over application updates, versions, and alterations. Access Control Allows administrators to control access to updates, releases and changes. Orchestration Helps develop processes for reliable automated releases. Show More ##### ## Reporting (2) Audit log Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software. Reporting Includes reporting functionality. Show More ##### ## Type (2) On-premises solution Provides an IAM solution for on-prem systems. Cloud-solution Provides an IAM solution for cloud-based systems. Show More ##### ## Reporting (4) Tracking Tracks user activities across protected systems. Reporting Provides reporting functionality. Access & Permission Change Reporting Log and report all modifications to user roles and access rights. Compliance & Audit Trail Export Provide standardized reports for regulatory compliance and audits. Show More ##### ## Security (1) Data Protection Transform or encode data before being moved to the cloud. Show More ##### ## Processes (3) Pipeline Control Grants control and organization for infrastructure and release processes. Workflow Visualization Allows users to easily map their and examine pipelines. Continuous Deployment Automates releases of the application for access on desktop, web, or or mobile devices. Show More ##### ## Agentic AI - Software Testing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Low-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Drag and Drop App Builder (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - No-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Cloud Migration (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Decision Making Makes informed choices based on available data and objectives Show More ##### ## Authentication & Authorization - Identity and Access Management (IAM) (1) Adaptive & Contextual Access Control Grant access based on user attributes, location, device posture or risk. Show More ##### ## Administration & Governance - Identity and Access Management (IAM) (2) Identity Lifecycle Management Automate onboarding, offboarding, and access reviews throughout user lifecycles. Self‑Service Account Management Enable users to reset passwords and update profiles without admin support. Show More ##### ## Generative AI - Identity and Access Management (IAM) (3) AI‑Driven Access Anomaly Detection Identify unusual access patterns using machine learning models. Automated Policy Tuning Dynamically adjust access policies based on risk and AI-generated insights. Predictive Role Recommendations Suggest appropriate user roles based on usage patterns and peer behavior. Show More ##### ## AI Authentication Risk Management - Customer Identity and Access Management (CIAM) (5) Adaptive MFA Possesses AI-driven triggers to determine when to require MFA or stronger authentication rather than always requiring it. Anomaly Detection Builds profiles of known devices/environments per user and flags deviations such as new devices, new networks, and/or suspicious locations as higher risk. Fraudulent Login Detection Spot fraudulent behavior, such as account takeover attempts, credential stuffing, bots, and brute force attacks through the use of AI. Adaptive Authentication Policies Uses machine learning to analyze past authentication events and suggest optimizations to security policies (e.g. thresholds, triggers) or to adjust rules over time. Risk-Based Authentication Leverages AI to assign a risk score to a login attempt based on context, device, IP, historical patterns to dynamically decide whether to prompt for MFA, additional challenges, or allow seamless login. Show More ##### ## AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM) (2) Behavioral Biometric Analysis Monitors behavioral signals including typing patterns, mouse movement, and/or touch/swipe dynamics to verify user identity either at login or continuously after login. Liveness Detection Uses computer vision, facial recognition, or other biometrics during onboarding or at risk events, with AI-based liveness checks to prevent spoofing or replay attacks. Show More ##### ## AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM) (2) Account Recovery Assistants Generates dynamic prompts to guide users through account recovery workflows. Constraint Enforcement Implements artificial intelligence to filter, rewrite, or block prompts that attempt to access unauthorized data, escalate privileges improperly, exploit system weaknesses, or otherwise re-provision customer access permissions. 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