What do users say about ClickUp?

As a UI/UX designer, I naturally pay attention to how products feel to use, and ClickUp surprised me.

It has a lot going on, but somehow it doesn’t feel as complicated as you’d expect. The interface is clean, navigation feels natural, and after using it for a short while, I barely had to think about where things were.

I also really liked the onboarding. It showed me what I needed to know without turning the whole experience into a tutorial marathon.

ClickUp Brain has probably been my favourite part so far. I use it for brainstorming, summarizing tasks, and organizing ideas during design projects. It handles some of the repetitive stuff and gives me more time to actually focus on designing.

The integration experience has also been solid. Connecting ClickUp with other tools in my workflow felt straightforward, and once everything was linked, it helped reduce a lot of unnecessary app switching. I especially like that the integrations feel practical rather than just being there to tick a box.

What stands out most to me is how ClickUp brings tasks, docs, collaboration, AI, and integrations into one place without making the whole experience feel messy.

For something this feature-packed, it feels surprisingly well thought out. And as someone who spends a lot of time thinking about user experience, I really appreciate that. Review collected by and hosted on G2.com.

Overall, my experience with ClickUp has been really positive, but there are a few areas I think could be improved.

Performance is probably the biggest one. Most of the time it feels smooth, but larger projects and more complex workspaces can sometimes introduce small delays. For example, opening a large task list, switching from List view to Board or Calendar view, loading task details, applying filters, or moving between Spaces can occasionally take a little longer than expected. None of these delays are major, but when you’re moving quickly through a busy workspace, they become noticeable.

I also think the amount of features can be a little intimidating for new users. The flexibility is great, but introducing some of the more advanced tools gradually could make the learning curve feel less steep.

Lastly, I’d love to see a few more premium features made available on the lower-tier plans. That would make ClickUp even more accessible for freelancers, students, and smaller teams without taking away from the value of the higher plans.

Nothing here is a deal-breaker for me, but improving these areas would make an already strong product feel even more polished. Review collected by and hosted on G2.com.

The best part about ClickUp, it's very open-ended, highly customizable to suit almost every organization's needs. Great integrations. I had tried a number of other tools like Trello and used a free version for over a year before finally getting a paid subscription, and it was all worth it. The UI over time has been very refined, performance is fast, and if you're stuck with any feature or require help, the support system is very robust. AI features I have started to use and seem to be working very well. Review collected by and hosted on G2.com.

Nothing really except for a little problem that keeps some of my users signing out without a reason. A downside is once you get habitual of the software, it's very difficult to go back. I have been using it for so long that I can't think of managing my team without it. Review collected by and hosted on G2.com.

Still loving it. Most of my QA work runs through ClickUp now. When I find a bug I log it as a subtask under the feature it belongs to, with custom fields for severity, priority and bug type, so the devs can see right away what to fix first. Moving tickets between In QA, Rework and Ready for UAT takes a couple of clicks, and I drop screenshots in the comments as proof when I verify a fix. Automations save me a lot of manual updating too. The new thing I like most is how well it works with AI tools. I've connected it to the AI assistant I use, so I can log bugs and update tasks without jumping between tabs all day. Review collected by and hosted on G2.com.

Not much to complain about. I still wish there were more prebuilt automation templates, especially for QA and bug tracking. For example, a ready-made rule that moves a task back to Rework when a new bug subtask is added under it would be really handy. Having more of those out of the box would save a lot of setup time when we start a new project. Review collected by and hosted on G2.com.

Task breakdown and assignment – Breaking projects into smaller tasks and assigning specific responsibilities to team members.

Sprint tracking – Keeping track of what's To Do, In Progress, and Done.

Progress visibility – Seeing how much work has been completed and what is still pending.

Deadlines and dependencies – Managing timelines and ensuring tasks are completed in the right order.

Team collaboration – Using comments and documentation to keep discussions and decisions attached to tasks.

Accountability and transparency – Knowing who is responsible for what and avoiding overlapping work. Review collected by and hosted on G2.com.

1. Too cluttered – Too many options, menus, and features competing for attention. 2. Complexity – Simple task management can involve too many steps. 3. Performance – Can feel slow, particularly with large workspaces. 4. Notification overload – Too many updates and reminders. 5. Customisation overhead – Spending more time configuring workflows than actually managing work. 6. Feature overload – Some features feel unnecessary if all you need is straightforward project tracking. Review collected by and hosted on G2.com.

The best thing about ClickUp is its front-end interface as well as how it has multiple project management tools integrated into a single suite. Even on the desktop version, it doesn't consume too much processing and hence doesn't interfere with the performance of the tasks and the machine. Though pricing may look a bit on the higher competitive side, however, the features, UI, support everything makes it worth implementing it throughout requirements. Recent addition of AI features has helped in extracting helpful insights with just a few clicks and commands, however, definitely there's a good way to go forward. Review collected by and hosted on G2.com.

The only couple of things I have disliked about this good software is the slowness in implementation of suggestions, and yet my open issue with them regarding timesheet approval feature which is split across the registered organization rather than user based; and the second one being role assignment of various users and shifting them to unbilled <> billed users. Else even the integrations with MS suite works good! Review collected by and hosted on G2.com.

I like how ClickUp brings everything into one place. It makes managing tasks, tracking progress, and collaborating with my team much easier. The customisation options are genuinely useful too, since I can organise my work in a way that fits my needs. Overall, it simplifies day-to-day project management and helps keep everything clear and organised. Review collected by and hosted on G2.com.

At times, the interface feels a bit overwhelming, especially with the sheer number of features and options available. It can also be slightly slow when switching between different views or when loading larger projects. On top of that, the learning curve is fairly steep for new users, so it may take some time to get comfortable with everything. Review collected by and hosted on G2.com.

After 1 year of using ClickUp, what I like most is that it replaces multiple tools. We manage tasks, docs, sprints and goals in one place. The List, Board and Calendar views are very helpful, and automations have saved us a lot of manual work. The interface is easy to use and the integration with Gmail and Slack works smoothly Review collected by and hosted on G2.com.

Sometimes ClickUp can be a bit slow when loading large workspaces and there are so many features that it takes a bit of time for new team members to learn. But their support and help center is good Review collected by and hosted on G2.com.

What I like best about ClickUp is that it adapts to the way we work, not the other way around. Before, we used Adobe Workfront, which wasn’t a good fit for our team: we had to adapt to the tool, and it slowed us down. With ClickUp, it’s the opposite. I designed our workspace from scratch (spaces, lists, workflows) and shaped it exactly around our web projects, from the brief to the launch.

I’ve also built several automations, and we’re saving more and more time on outdated processes that used to be manual and repetitive. Add ClickUp Brain on top, and the team can focus on the projects themselves. Since the tool keeps evolving, I find something new to improve for our 40+ users every week. Review collected by and hosted on G2.com.

My one weak point is that ClickUp often offers several ways to reach the same place. It’s great for power users, but newcomers can easily get lost. When I rolled it out to 40+ colleagues, I simplified our structure and taught one clear path. The good news is that the ClickUp team listens to its community and ships updates regularly, so the tool keeps getting smoother. Review collected by and hosted on G2.com.

What I like best about ClickUp is how it brings project management, task organisation, team collaboration and progress tracking into one platform. Its user-friendly interface makes it easy to navigate, customise workflows and manage tasks efficiently. I particularly appreciate its integrations with other productivity tools, which help streamline communication and reduce the need to switch between applications. The platform performs well in managing multiple projects and keeping teams organised, while its range of features offers good value for money. Its onboarding resources make it easier for new users to get started, and its AI capabilities help with writing, task management, summarising information and improving productivity. Overall, ClickUp provides a flexible and intelligent workspace that supports better organisation, accountability and team efficiency. Review collected by and hosted on G2.com.

ClickUp can feel overwhelming for new users due to its many features. It can occasionally lag, and navigating complex workflows takes time. Some advanced features and AI tools also require paid plans. Review collected by and hosted on G2.com.

Everything can be in one place: my google calendar, documents, tasks. This way, time management is efficient. I also like that I can even give clients guest access so they can see what we're doing, and giving them the ability approve and/or comment on deliverables. It saves time, and it removes having to create another document, such as a deck or document, just for approvals. Review collected by and hosted on G2.com.

I wish we could have different people using a different package (Enterprise) while others are on a different package (Business Plus) to help with bringing down costs. A corollary to this is creating more user roles, but that, too, is behind a paywall. Review collected by and hosted on G2.com.