# ZenMaid Software Reviews **Vendor:** ZenMaid **Category:** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About ZenMaid Software ZenMaid is the all-in-one maid service management software, designed to automate, simplify, and grow your maid service. Loved by over 3,000 maid service owners, we’re known for being the easiest-to-use software on the market. Get set up in less than 5 minutes and see why we’ve swept so many service owners off their feet. Give us a try for 14 days, on us! ## ZenMaid Software Pros & Cons **What users dislike:** - Users find the **slow and glitchy performance** of ZenMaid Software frustrating, impacting their overall efficiency. (1 reviews) - Users find the **slow and glitchy performance** of ZenMaid Software frustrating and detrimental to efficiency. (1 reviews) ## ZenMaid Software Reviews ### 1. Great for Cleaning Industry, but Sometimes Slow and Glitchy **Rating:** 5.0/5.0 stars **Reviewed by:** Leah M. | business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ZenMaid Software?** I like that it specializes in the cleaning industry **What do you dislike about ZenMaid Software?** I dislike that it can be slow and glitchy **What problems is ZenMaid Software solving and how is that benefiting you?** This tool addresses many issues for me, making it much easier to keep my schedule organized and consistent. I also rely on it for managing my payroll, and I find it effective for that purpose as well. ### 2. Great for just starting out **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ZenMaid Software?** I like that it is maid service specific and is solely designed for our industry. **What do you dislike about ZenMaid Software?** Invoicing took so long and could not be automated. Reporting is extremely limited. Did not integrate with software internally. **What problems is ZenMaid Software solving and how is that benefiting you?** It helped me transition from a paper calendar to Google Calendar to Zenmaid where it had recurring appointments to help make everything organized. It scheduled automated reminder texts too which was a huge help at the time. ### 3. One of the best decisions I have made for my busines so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan F. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about ZenMaid Software?** Not only does their software do its job and help us run an efficient and professional business, but it also keeps us organized and helps us grow! Their support team is AMAZING! You always get help super fast AND they always get the issue resolved - and it's never painful like other companies are...... But on top of all of this, they go above and beyond and help train owners to be better and provide extended free and paid (always fairly priced) resources to assist even further! They have helped our business grow tremendously and I am forever grateful! **What do you dislike about ZenMaid Software?** I wish there were a couple more features or options, but I know they are in the works creating them already! They take owners' feedback and we can vote on suggestions and they work on them and give progress updates! So not really a dislike cuz they are fixing that **What problems is ZenMaid Software solving and how is that benefiting you?** The main problem and why we got zenmaid, was we needed proper scheduling software as we quickly outgrew a paper calendar and even google calendar. What we got on top of that was all extra and unexpected! :D ### 4. Changed my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Owner & Operator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** The ease of use. The appt. Reminders sent to my clients. The work orders. The private notes. The scheduling. Online booking. The list goes on and on. I love everything about ZenMaid and all the exciting changes coming! **What do you dislike about ZenMaid Software?** I really want an app for droid. I would like for my teams to be able to clock in and out of clean and drive time. **What problems is ZenMaid Software solving and how is that benefiting you?** I saved countless dollars with the appt. reminder emails/texts . ### 5. Reliable, easy and saves hours of work! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna P. | Owner, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** Zenmaid is easy to use. That is very important to me. I hate spending hours trying to figure out a system. It also sends email AND texts reminders so we never have a problem with a customer forgetting an appointment. It allows for custom notes to be put into our appointment templates so no matter who is scheduling the appointment the correct info is taken. Everything is color coordinated. I do recommend that if you work teams and solo cleaners you set everyone up under "teams" so you can use the team view accurately. This will make sense when yo begin using the program. **What do you dislike about ZenMaid Software?** I dislike that my marketing and payroll is accessible to my office assistant. I would like to see a separate profile where financials, marketing reports and payroll is not accessible to them. I only want them to access scheduling, employees and contacts. In addition, I can't wait for the app to come out because the software is not fully functional on a smartphone yet. **Recommendations to others considering ZenMaid Software:** Zenmaid has improved greatly and continues to do so. I believe that they take their time when improving their software so that when it goes live there are no issues. I would begin using it as soon as you open your company. Don't wait because the time you save will allow you to focus on other aspects of your business. To me this is a required investment; not a luxury. **What problems is ZenMaid Software solving and how is that benefiting you?** Zenmaid allows us to stop spending time reminding customers and employees of their appointments. Everything is in one place. It integrates with other programs such as Mailchimp and Quality Review software thus eliminating the need for manual entry more than once. Zenmaid also eliminates the need to print work orders. ### 6. Save time and money to grow your cleaning business! **Rating:** 5.0/5.0 stars **Reviewed by:** Pristine Reflections 8. | Owner, Pristine Reflections, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** The best thing about ZenMaid is that it automatically sends email AND text message reminders to our clients and employees. These reminders make sure your clients expect your team when they arrive, so your cancellations will drop dramatically. If you were sending these manually before ZenMaid, like we were, you will save hours and hours of time every week! Besides having the reminders sent to our employees, with the clients name, address, time, etc., ZenMaid also send work orders to our employees. In addition to telling your employees the client's name, contact information, address, square footage, number of bedrooms, bathrooms and name of the clients' pets, these work orders include a checklist you can customize for regularly scheduled tasks. Between the ability to customize your check list, and an additional section for notes, these work orders are amazing, especially for your recurring clients. **What do you dislike about ZenMaid Software?** I really wish the automated email and text notifications had the ability to be customized for different clients. As I mentioned above, the automatic notifications are one of the things we like best about ZenMaid. However, we have many clients who live out of state and own a second home in Charleston, SC. Our needs for the automated emails to these clients are quite different from that of our regular, local clients. We have solved this problem by turning off the automatic emails for our out of state clients. (You can still prompt an email to these clients with one click of a button, so it is still very easy to accomplish). **Recommendations to others considering ZenMaid Software:** Amar gives you a FREE trial (I think 2 weeks). You have nothing to lose - go ahead try it out!!! At the very least, join his ZenMaid Mastermind Facebook group where you can see him helping and interacting with hundreds of people who run cleaning companies. **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduling and communication with our clients and employees were our two biggest problems. My wife and I were spending several hours every day to email and text employees and clients. If we had a busy week, we would often find ourselves at 9 or 10 pm realizing we had forgot to send important information to our employees. It was awful! ZenMaid has helped us to solve these problems and more, which has allowed us to double the size of our business in the last year. We love that our regular recurring clients are automatically scheduled in ZenMaid. All we have to do is add the client and their details, select their frequency of cleaning (weekly, every 2 weeks, every 3 weeks, etc.), and then assign their team - ZenMaid does the rest by scheduling the appointment and sending out all of the wonderful reminders and work orders to clients and employees! The system is easy to use, and we love the calendar interface. By having our teams color-coded, we can easily see which employees is working on which days. This allows us to quickly see when we have room in our schedule to add more clients. This too saves us many hours, and helps us to quickly tell customers which days/times we have available when they call or email us for an appointment. ### 7. Scheduling is now less stressful! **Rating:** 5.0/5.0 stars **Reviewed by:** Maryann H. | Owner/Operator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** The color coding by employee or team. I really like being able to look at the calendar and know from colors which employee/team I can schedule more jobs. The entire system is designed with cleaning companies in mind. I cannot even imagine going back to my old calendar system after using Zenmaid. **What do you dislike about ZenMaid Software?** That job notes or specifics do not show on text, only on email. This caused a few problems until I realized that not all of our employees would read the email once they received the text for their next day jobs. **Recommendations to others considering ZenMaid Software:** There are several decent cleaning company software programs. Many offer free trials. Take a few weeks to try out several programs and use the customer service/support. The customer support with Zenmaid is topnotch! You will not be disappointed in Zenmaid and how much stress will be relieved from running your day to day operations. **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduling! Before, scheduling our recurring clients was a nightmare. It was hard to transfer clients from month to month. Now, with just a few clicks I can schedule routine clients at many different intervals to fit our schedule and the clients. Also, if a change is made, it is easy to change just one appointment or all of the future appointments for recurring clients. Another favorite aspect I truly like is I can schedule stop dates for recurring clients. We have many part-time residents that only live here during the spring/summer months. This saves me precious time once winter sets in. ### 8. Outstanding Software for Cleaning Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph K. | Owner/Operator, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** It would be hard to narrow it down to just one particular feature that I like best. I like the fact that I can run practically all aspects of my business using this program. **What do you dislike about ZenMaid Software?** I wouldn't say I dislike anything, but I would suggest an app so it's quicker to use. I know they are working on it. I would suggest adding an easier way to mark that an account has been paid similar to the way that you mark a job as completed. **Recommendations to others considering ZenMaid Software:** If you operate a cleaning business, I highly recommend this software because of the ease of use and the robust features at a very affordable price. **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduling is easier. Assigning the work load and relaying the work load to the appropriate cleaners even though I don't have employees yet. ### 9. Great software for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Steven M. | Ceo, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** We are a small professional cleaning service and as the owner, I needed a software program that would manage a lot of the little tasks I generally do not have the time to do. For example, ZenMaid automatically sends email and/or text messages to my clients for reminders, confirmations, follow ups, etc and I've received feedback from the customers saying they love that too. I also enjoy the ease of sending invoices. The pre populated templates are great! **What do you dislike about ZenMaid Software?** I would appreciate a mobile/tablet app. I use the software on my iPad and cell most often and while using it on those items some functions do not work. **What problems is ZenMaid Software solving and how is that benefiting you?** Same as above, it helps me keep in contact with customers where before I would either forget or just not have the time. ### 10. Mostly excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** I like all features. I would say best is the ability to almost completely automate our admin tasks. However I am not 100% comfortable doing so. **What do you dislike about ZenMaid Software?** That I am not able to schedule jobs at for example Thu 11pm. and have it roll over to end Fri 1am the next day. We are operating a residential and commercial business. I also dislike that I cannot schedule a job for arrival for an example between 9:30am and 10:30am that software will send the customer a reminder for between 9am and 10am when doing so. Also, sometimes I get a call that a customer has not received the confirmation for service and I am sure they are not making it up as some of these customers are long time customers and friends. I have also noticed that if I send a manual confirmation for a service time the customer will receive a duplicate message and may say a different time. **Recommendations to others considering ZenMaid Software:** This is a smart choice for anyone in the residential cleaning service business! You get a ton of support and it definetly saves you alot of valuable time! Buy it!!! **What problems is ZenMaid Software solving and how is that benefiting you?** Overall ZenMaid has simplified admin tasks and allowed me to spend more time working on the business and improving our system. I would love to use every available offering of the software as I love the whole concept. I am again just not 100% confident that it wont cause problems yet. For example: the quickbooks intergration. I have pros and cons using it biggest pro simplification. but what happens if somthing is duplicated or software backfire. The next thing I will be using is online booking form. Right now just cant keep up with call volume. I really really badly want to use everything available. I do plan on continued use of the software likely for the life of the company! I support ZenMaid 100%. Amar works hard to continue improving the software and all he wants is for his customers to succeed because if his customers succeed he succeeds. ZenMaid mastermind and the inner circle are also very beneficial! ### 11. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany G. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2017 **What do you like best about ZenMaid Software?** I love the ease of all the different features. I haven't even used them all yet but really love what I have going so far which is the scheduling. **What do you dislike about ZenMaid Software?** No app. I really would like to see an app that's easier to manage on my phone rather then having to struggle loading the site up on my phone. **What problems is ZenMaid Software solving and how is that benefiting you?** I can't schedule! Lol It has made a huge difference in me figuring out how to schedule. I still don't have it completely figured out but zenmaid makes it so much easier. Now only if I had more time to learn! ### 12. Newbie **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia W. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** The customer service, their support team is on top of things as soon as I reach out to them! **What do you dislike about ZenMaid Software?** Nothing yet, I haven't used it enough yet to find a dislike. **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduling and distributing work orders will be such an ease! I can't wait to get fully set up and start using Zenmaid! I see so many peers talk about what a lifesaver the software has been for them. ### 13. Since the beginning **Rating:** 4.5/5.0 stars **Reviewed by:** Terri S. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** What I like best about Zenmaid is that they are always available for questions and are responsive to the need for change. **What do you dislike about ZenMaid Software?** As with any software there are "Bugs" this is what I dislike most are the "Bugs" that seem to only happen to us..? **Recommendations to others considering ZenMaid Software:** Easy to set up. Most of the information necessary to set up is readily available. Amar is a great help with your customer service needs **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduling, Time Tracking, Revenue reports and many more ### 14. Great spftware for residential cleaning services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** Easy to use not complicated fast setup too **What do you dislike about ZenMaid Software?** Waiting on mobile app should be coming soon **What problems is ZenMaid Software solving and how is that benefiting you?** Having automation so we don't have to contact the clients as often ### 15. I like zenmaid **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** I like that it sends reminders to clients. **What do you dislike about ZenMaid Software?** Calendar view overlaps names so you can't see them. Not mobile friendly. We need an app. **What problems is ZenMaid Software solving and how is that benefiting you?** Reminders sent to clients instead of a phone call. ### 16. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ZenMaid Software?** Automated texts and emails to employees and customers **What do you dislike about ZenMaid Software?** That you do not have phone app yet mobile **What problems is ZenMaid Software solving and how is that benefiting you?** Scheduler and automatic messages ## ZenMaid Software Discussions - [What is ZenMaid Software used for?](https://www.g2.com/discussions/what-is-zenmaid-software-used-for) - 1 upvote - [View ZenMaid Software pricing details and edition comparison](https://www.g2.com/products/zenmaid-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A02%3A05+-0500&secure%5Bsession_id%5D=885c12b6-2f6b-4ebb-b7b4-a1af2cf4f05f&secure%5Btoken%5D=c6f3b7c95ccc4b3cc21aa74b76b0b0351016d6e59bf74016ebc0493aee0ff892&format=llm_user) ## ZenMaid Software Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ZenMaid Software Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Launch27](https://www.g2.com/products/launch27/reviews) - 4.6/5.0 (64 reviews) - [BookingKoala](https://www.g2.com/products/bookingkoala/reviews) - 4.8/5.0 (36 reviews)