Capsule CRM has a clear yet nice design that makes it very easy and enjoyable to use. As a 'one-man-band' it supports my business in several ways:
The pipeline gives me a comprehensive overview of opportunities I am working on. Its Milestones are adaptable.
Importing contacts is easy. Lists can be filtered by tags. Crosslinks are quite effective (to Companies, Opportunities, 'Cases' et cetera).
'Cases' help me organise projects. I also use them to store information that is not related to clients in.
I use 'Tracks' for standard workflows; they are basically lists of tasks that you compose once and then use where and whenever you want.
I use 'Tasks' a lot! I can link them to anything I like. They are presented in lists or in the calendar.
Almost all lists and overviews can be adapted / filtered easily to make them fit your needs.
Capsule also comes with an app for iPhone and Android.
Oh, yes: the service is fantastic!
All of this is priced very reasonably as well.
Capsule CRM tasks do not support 'end-times'. This means, that tasks and appointments have a standard duration time of one hour. I use color-coded tags to overcome this problem.
I can recommend Capsule to anyone who wants a CRM that works for them and not the other way around.
I can even imagine it a good alternative for larger companies that want to have an effective and absolute clutter-free system for a change.
Capsule solved my problem with clarity mainly. I now have everything in one place, from email correspondence to 'cold-calling lists' (click-to-call) to standardized replies (Cases) projects and proposals. The app allows me to be up to date everywhere I go.
Capsule also made it possible for me to plan sales activities or projects in a standardized way through 'Tracks', so I never miss a step.