--- title: Gorgias Reviews meta_title: 'Gorgias Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 562 reviews by the users' company size, role or industry to find out how Gorgias works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 562 scale: '5' date_modified: '2026-06-26' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Gorgias Reviews **Vendor:** Gorgias **Category:** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 562 ## About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. ## Gorgias Pros & Cons **What users like:** - Users appreciate the **ease of use** of Gorgias, benefiting from its seamless integration and centralized customer management. (28 reviews) - Users value the **seamless integrations** of Gorgias, enhancing customer support by centralizing multiple communication channels. (24 reviews) - Users laud Gorgias for its **seamless integration** across channels, enhancing efficiency and customer support experience significantly. (18 reviews) - Users praise Gorgias for its **easy integrations** , enhancing customer support efficiency across multiple platforms seamlessly. (17 reviews) - Users find Gorgias to be an incredibly **helpful customer support solution** , enhancing efficiency and streamlining workflows effectively. (17 reviews) - Efficiency (16 reviews) - Users value the **excellent customer support** provided by Gorgias, enhancing efficiency and simplifying the support process. (15 reviews) - Automation (13 reviews) - Time-saving (12 reviews) - Automation Features (11 reviews) **What users dislike:** - Users experience a **steep learning curve** during setup, requiring time to train and dial in flows effectively. (8 reviews) - Users find Gorgias to be **too expensive** , seeking more affordable options or integrated AI services. (7 reviews) - Users find the **lack of channel connectivity and limited reporting features** frustrating in Gorgias. (7 reviews) - Users report **ticketing issues** , including expensive add-on charges and glitches affecting overall experience. (7 reviews) - Users find the **lack of robust reporting features** in Gorgias limits their ability to analyze business performance effectively. (6 reviews) - Users find the **limited features** of Gorgias insufficient for growing businesses, hindering their operational efficiency. (6 reviews) - Users face a **steep learning curve** with Gorgias, requiring time to train and optimize the platform effectively. (6 reviews) - Inadequate Reporting (5 reviews) - Integration Issues (5 reviews) - Poor Reporting (5 reviews) ## Gorgias Reviews ### 1. My personal experience using Gorgias **Rating:** 4.5/5.0 stars **Reviewed by:** Esteban R. | Senior associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Gorgias?** It allows me to see statistically the work I have done during the day and mu coworkers work as well. **What do you dislike about Gorgias?** It doesn't update right away every time when a change on my workload happens **What problems is Gorgias solving and how is that benefiting you?** Allows me to see al the work I do on la daily basis, and also allows me to unsend a message for a short period of time in case I notice a mistake I made **Official Response from Emilija Farena:** > Thank you so much for your feedback! We're thrilled to hear that you find Gorgias useful for tracking your daily work and monitoring your coworkers' performance. Our goal is to provide functionalities that enhance productivity and transparency, and it's great to know that these features are making a positive impact. We appreciate you bringing this to our attention. We understand how important it is for updates to be reflected in real-time, and we regret to learn about any inconvenience this may have caused. Your feedback is valuable to us, and we'll work on improving the update frequency to ensure a smoother experience. It's great to know that these functionalities are making a positive impact on your workflow. If you have any further suggestions or feedback, please don't hesitate to share them with us. We're truly grateful that you took the time to share your Gorgias experience with everyone, Esteban. ### 2. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** She I. | CSA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Gorgias?** We can integrate several applications and software as well as some platforms. You don't need to change from one tab to another to reply or receive inquiries from your clients and suppliers. **What do you dislike about Gorgias?** None, everything is very helpful. Plus, if there are updates, it is meant to help more users. **What problems is Gorgias solving and how is that benefiting you?** Macros are easily edited Socmed platforms are integrated well No issue in integrating company apps Detection from Shopify notes is real time **Official Response from Emilija Farena:** > Hi there! Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the integration of several applications and platforms has streamlined your workflow, eliminating the need to switch between tabs to manage client and supplier inquiries. It's fantastic to know that our updates are enhancing your experience. We're also glad that you're finding our macros easy to edit and that the integration with social media platforms and company apps is seamless. The real-time detection from Shopify notes is indeed a powerful feature, and we're pleased it’s benefiting you. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! ### 3. No support for CCPA/DSAR requests **Rating:** 2.5/5.0 stars **Reviewed by:** Robert K. | Head Of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Gorgias?** Good interface and lots of integrations. **What do you dislike about Gorgias?** The only way to delete a customer if they submit a privacy request: scroll through ALL customers (cant even sort alphabetically) to check a box next to them. This is virtually impossible if you have lots of customers. Shocked that we cannot delete a customer on their profile page. **What problems is Gorgias solving and how is that benefiting you?** Nice to have social media integrated to respond to these messages from one place. **Official Response from Emilija Farena:** > Hello, Robert. We appreciate you taking the time to share your feedback with everyone. We're truly pleased to hear that you appreciate our interface and the wide range of integrations Gorgias offers. We sincerely regret to learn about the inconvenience you've experienced with the process of deleting a customer. Your feedback is invaluable, and we understand the importance of improving this feature. Our team is actively working on making this process more efficient, including options for easier customer deletion. It's great to know that integrating social media responses in one place has been beneficial for you. If you have any further suggestions or need assistance, please don't hesitate to reach out. ### 4. Solid Helpdesk, could use more BigCommerce Int **Rating:** 4.0/5.0 stars **Reviewed by:** Paul R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gorgias?** The best thing is the easy to use macro responses, my entire team loves to use them. **What do you dislike about Gorgias?** Sometimes the rules do not trigger correctly and there is no easy way to create a rule. Pricing :( had to stop using because it was so expensive **What problems is Gorgias solving and how is that benefiting you?** Omnichannel customer support is hard, we use this to agregate them all and use it for responses in one platform. **Official Response from Emilija Farena:** > Dear Paul, Thank you for your valuable feedback. We’re pleased to hear that you and your team find our macro responses easy to use and beneficial for your workflow. We regret to learn about certain technical challenges which caused inconvenience to you and your team. Your feedback is important, and we are actively working to improve these features to make them more user-friendly. Regarding pricing, we understand that it can be a concern and we're sincerely sorry that you decided to leave. We constantly strive to provide the best value, and will take your comments into consideration as we evaluate our pricing structure. We’re glad to hear that Gorgias has simplified your omni-channel customer support by consolidating all responses onto one platform. If there is anything more we can do or if you have additional suggestions, please feel free to reach out. ### 5. Don't recommend, other more flexible affordable options out there **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Gorgias?** At the time they had the best integration with Shopify. their macros are helpful for cutting down repetitive tasks. Now other platforms have caught up. **What do you dislike about Gorgias?** It's priced too high compared to the rest of the market and it's support is not helpful. We've been on another platform that actually treats us as a partner. Gorgias is likely just at the point in their lifecycle where they want to extract the most value from customers without priving any. **What problems is Gorgias solving and how is that benefiting you?** They were a ticketing software that helped us manage our customer support. **Official Response from Support Gorgias:** > Thank you for your thoughtful feedback. We appreciate your insights about Gorgias and sincerely regret to learn that you were not fully satisfied with your Gorgias experience. - It’s great to hear that our integration with Shopify and the macros were beneficial in streamlining your tasks. We have recently released many more features dedicated to cutting down repetitive tasks, with our AI Agent being the most impactful one! You can use it not just to reply to your customers, but also to have it perform actions, like canceling customer orders, pausing subscriptions, and much more. - It's unfortunate to hear that you feel our pricing is high compared to other platforms and that our support didn't meet your expectations. We’re continuously working to improve our customer service and ensure that our pricing reflects the value we provide. Your comments are valuable as we look to enhance our partnership with clients. - We're glad that our ticketing system helped manage your customer support needs. We sincerely appreciate you taking the time to share your thoughts. ### 6. Helpful for Customer Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Lyndon C. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Gorgias?** Gorgias has help us in managing our customers' concerns. What I like best about Gorgias is I can manage all our multiple emails and customer's compains/concerns in one platform. **What do you dislike about Gorgias?** Gorgias has been really helpful for me. There's not a thing that I dislike about Gorgias. **What problems is Gorgias solving and how is that benefiting you?** Having and being able to manage all our customers from different email addresses in one platform like Gorgias bas been helping a lot a Customer Service Representative like me a lot. ### 7. Gorgias user for 6 months **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Gorgias?** Very easy to use. The fact that you can integrate your eCommerce platforms such as Shopify, Loop, FB Business and Tiktok Shop our CS team can instantly resolve issues without even going to other platforms. **What do you dislike about Gorgias?** What I don't like about Gorgias is the lack of notification for new tickets (emails). You only get notified if a new chat is available but there are no options to add notifications on everything else. I already sent this as a suggestion and hopefully this will be included in a future update. **What problems is Gorgias solving and how is that benefiting you?** Increases productivity for the CS team since Gorgias integrates very well with the eCommerce platforms that we use. ### 8. Shopify integration and support community. **Rating:** 5.0/5.0 stars **Reviewed by:** Jed C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2024 **What do you like best about Gorgias?** Gorgias integrates with Shopify which makes really easy to navigate through the customer's order details while on the ticket. The support is always helpful and quick to respond, they also have a very active community where you can ask questions and members are very active. **What do you dislike about Gorgias?** The automation is expensive which we now discontinued. **What problems is Gorgias solving and how is that benefiting you?** We wanted to have a customer support platform where we will be able to see customer details and order details. As Gorgias integrate with Shopify, that solved our problem! ### 9. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Gorgias?** Gorgias makes customer support easy to navigate and provide efficient & effective client satisfaction. Macros work effortlessly and the user experience is excellent to use and understand. **What do you dislike about Gorgias?** Sometimes the tags do not recognize the correct ones. **What problems is Gorgias solving and how is that benefiting you?** Gorgias helps solves all customers questions, issues and problems to help provide easy navigation and solution with integration of other apps and programs for easy access to view customers orders and prior communications. **Official Response from Emilija Farena:** > We truly appreciate you taking the time to share your story with us. It's a true delight to hear that our platform has made customer support easy to navigate and has contributed to efficient and effective client satisfaction for you. Providing a seamless user experience is a top priority for us, and we're thrilled that our efforts have made a positive impact on your support operations. We're sorry to hear about the occasional issue with tags not recognizing the correct ones. We understand how important accurate tagging is for organizing and managing customer interactions, and we're committed to addressing any issues to ensure a smoother experience for you and all of our users. Our team is constantly working to improve our tagging system, and your feedback helps us prioritize these efforts. We're glad that Gorgias has been able to help solve all of your customers' queries. Our integration capabilities with other apps and programs are designed to streamline workflows and provide easy access to important information, such as customer orders and prior communications. Thank you once again for your feedback and for choosing us in the first place. We look forward to having you on board for a long time. ### 10. Integrations & Functionality across channels works well! **Rating:** 5.0/5.0 stars **Reviewed by:** Chin J. | Senior Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Gorgias?** It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their order stragiht from the Gorgias widget that located on our website, we can also initaite actions like track, cancel, refund seamless on Gorgias portal itself. Next shoutout will be the categorizes of chats, wow! Is the best! **What do you dislike about Gorgias?** A little on the higher price point when comes to the Automation add-ons. A little not transparency goes to refferal rewards. Our refferal has fail to redeem their rewards for some excuses. **What problems is Gorgias solving and how is that benefiting you?** Things finally can be automated, our supports agents have more time to focus on differnt aspects of task to improve their productivity and the business itself. ### 11. My experience with Gorgias **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Gorgias?** I like how you are able to merge customers information if they reach out from different platforms so that all their information is accesible from one spot. **What do you dislike about Gorgias?** There isn't anything in particular that I don't like. **What problems is Gorgias solving and how is that benefiting you?** It helps to organize and access client information in one place while also allowing us to connect with the client. ### 12. Gorgias Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kiara B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Gorgias?** Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing! **What do you dislike about Gorgias?** I don't really have any negative things to say about Gorgias. I've been using it for quite a while now and never had an issue with it. Sometimes it may have some glitches like being slow but that might be my internet connection! **What problems is Gorgias solving and how is that benefiting you?** Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing! ### 13. Best way to further assist consumers **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | Associate, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Gorgias?** The distribution of the sections and how easy customer service can be when you use it. Also, we're able to monitor data and performance of each member of the team. **What do you dislike about Gorgias?** There's nothing wrong with Gorgias, it actually helps us with everything we need, and could not ask for a better tool. It was the best thing that happen to us so we really appreciate it. **What problems is Gorgias solving and how is that benefiting you?** It helps us to follow up with consumers and provide assistance to every channel we have access to it. Also, it allows us to collect information regarding the tag use. ### 14. Made for Shopify and E-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Gorgias?** It has all the functionality an E-commerce seller needs to provide world-class customer service and answer any presale questions to help customers complete their purchase. **What do you dislike about Gorgias?** Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there. However, much of this is constantly improving and being worked on as they deliver on their "upcoming projects" in a publicly available calendar view which is fantastic. **What problems is Gorgias solving and how is that benefiting you?** The company used to handle customer queries FIFO via email. Gorgias helps amalgamate the threads of conversations, which then keeps them assigned to the same service agent, and automates many repetitive tasks in the customer communication to allows us to grow the customer service function sustainably. ### 15. It was pretty straightforward. I loved it. **Rating:** 5.0/5.0 stars **Reviewed by:** Chadayle H. | Mod Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Gorgias?** As a user of Gorgias, I appreciate the platform for its neat and easy-to-understand design. The user-friendly interface makes it simple to navigate and find the information I need, which improves my efficiency and streamlines my workflow. I appreciate that the information is presented in a clear and organized manner, reducing confusion and frustration and making it easier to understand and use. This contributes to a more positive and enjoyable user experience and makes me more likely to continue using Gorgias in the future. **What do you dislike about Gorgias?** I did not dislike anything about the course. I feel that the content that Gorgias provided is excellent. The user interface was great, the content was to the point. **What problems is Gorgias solving and how is that benefiting you?** It made learning really fun and then it provides you with a certification. One of the benefits of Gorgias is that it makes it easier to handle a high volume of customer support requests. With automated responses and ticket routing, businesses can quickly respond to customer inquiries, even when dealing with a large volume of requests. This saves time and ensures that customers receive prompt support, which can improve customer satisfaction. ### 16. Key Software in Managing Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jae R. | Operations Director, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Gorgias?** Gorgias allows us to centralize all customer interactions into one platform, making it easier for our CS teams to manage and respond to inquiries. It integrates with well with platforms such as Shopify, Magento, and WooCommerce which is a huge help for us too. **What do you dislike about Gorgias?** Learning Curve: Gorgias is a powerful software, but it takes time to learn how to use it effectively. We have to invest time and resources into training and onboarding to get the most out of it. **What problems is Gorgias solving and how is that benefiting you?** Helps with automatic responses to frequently asked questions, order status tracking, automated shipping updates, and personalized product recommendations. The analytics and reporting tools also help us track customer service performance and identify areas for improvement. ### 17. Sends spam constantly **Rating:** 0.0/5.0 stars **Reviewed by:** Jesper f. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Gorgias?** Tries to be helpful in their spam emails I think **What do you dislike about Gorgias?** They spam and send emails I haven't asked for **What problems is Gorgias solving and how is that benefiting you?** No problems ### 18. The best CRM tool for your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Heber N. | Operations Supervisor, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Gorgias?** Manage customer's emails, SMS, chats, WhatsApp messages, and more. **What do you dislike about Gorgias?** I have no complaints at all. This tool is very efficient and useful. **What problems is Gorgias solving and how is that benefiting you?** Filter all types of communications to keep them organized, as well as follow up on metrics and Data analysis. ### 19. Loving Gorgias - No plans to switch...ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne D. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Gorgias?** The tagging capabilities and macros are probably what my team uses and sees the most, but I always appreciate Gorgias' webinars, it feels like they really listen to customer feature requests and turn those requests into a reality. (ie: twitter integration) **What do you dislike about Gorgias?** The reporting feature within Gorgias only allows for historical data within 90 days, so I think building a more robust reporting feature would be extremely helpful. **Recommendations to others considering Gorgias:** Just consider your needs in a platform, if extremely robust reporting is top of mind it ay not be the best solution, but for quick, organized, customer service I highly recommend Gorgias! **What problems is Gorgias solving and how is that benefiting you?** All of our customer issues! The sidebar that integrates with Shopify and Recharge has been a game changer, once that feature was introduced I stopped even opening emails about other CX software solutions. ### 20. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Gorgias?** Great way to communicate with customers and provide management with reporting. **What do you dislike about Gorgias?** Too many tutorials. Too much information can be overwhelming. **What problems is Gorgias solving and how is that benefiting you?** Providing customer service easily and effectively. ### 21. Gorgias is actually a very good software. **Rating:** 5.0/5.0 stars **Reviewed by:** Briangely Q. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Gorgias?** The best thing about Gorgias is that it is a very easy-to-handle software, I have around one year and six months of working with it and I'm like a pro now. **What do you dislike about Gorgias?** Nothing, Gorgias is amazing so I like everything. **What problems is Gorgias solving and how is that benefiting you?** A lot of customers complain A LOT, I can't even explain how helpful Gorgias is, it's fast to change channels and easy to send messages. ### 22. Gorgias is a great option for Shopify stores **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Gorgias?** Gorgias is continuing to improve the features provided. When we first started, I had my doubts as the program didn't meet all our needs. Since then, they have added features that make the program a great value. **What do you dislike about Gorgias?** On a few occasions that I needed assistance, I tried to use the chat to contact a customer service agent, and the wait would be hours. For a company that builds programs that show first response time and ticket resolution, I would hope they would model what good wait times would look like. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has been rolling out multiple new channels to reach our customers. The one that affected us the most was the ability to respond to Instagram's direct messages and comments. Facebook and Instagram are our most prominent social media platforms, so having all those messages from our customers dumped into one place is incredibly beneficial. ### 23. 8/10 app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gorgias?** Very beginner friendly interface, easy to use! **What do you dislike about Gorgias?** Sometimes it glitches out but nothing big other than that I have no complaints **What problems is Gorgias solving and how is that benefiting you?** Getting to answer customers in real time ### 24. Gorgias = Does it all. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Gorgias?** The wealth of features and automation options have completely revolutionized the way that my team and I tackle our inboxes. **What do you dislike about Gorgias?** I don't have any major dislikes, though I would love to see more application support for different apps that we use. **What problems is Gorgias solving and how is that benefiting you?** Gorgias allows us to manage and engage with customer orders in an easy, centralized way where we can quickly and effectively address issues and resolve them promptly. ### 25. Descriptive and informational **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Gorgias?** They are willing to walk through the step by step process to learn how to use their program to the fullest. **What do you dislike about Gorgias?** I wish there were classes more readily available for Macros. **Recommendations to others considering Gorgias:** Be willing and ready to learn and it will fulfill all the needs of your business **What problems is Gorgias solving and how is that benefiting you?** Automation, being able to have canned responses really makes it easy for our team to follow SOP ### 26. Incredibly Intuitive and Straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Kate C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gorgias?** The training is incredibly straight forward. The automated macro application makes autoreplies really streamlined. **What do you dislike about Gorgias?** I don't like that you can't just click a "next" button to go to the next ticket. Sometimes you open a ticket that you aren't able to answer in the moment because it requires more steps than you have time for, but you still want to help to drop the ticket count. It's cumbersome to return to the main ticket screen and click "mark as unread". Zendesk also used to have a feature where you could get into tickets and just zip through them. **What problems is Gorgias solving and how is that benefiting you?** The auto replies are really saving us so much time. We are still tailoring it to suit our business needs best, but it is very helpful. The way reporting is done through Gorgias is also a really simple and streamlined way to track this. ### 27. Best email platform ever! **Rating:** 5.0/5.0 stars **Reviewed by:** riley G. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Gorgias?** very user-friendly interface with great integration across multiple sales platforms and connected with all mainstream social media platforms making it very easy to keep track of all communications with a customer even allowing to merge customer accounts if they have shopped in multiple sales channels **What do you dislike about Gorgias?** The constant need to snooze tickets, it would be much more efficient for tickets to automatically snooze after a Customer service reply and only come back into the queue if there has been a reply or it is past say 7 days since the last correspondence and prompts if you want to close it or not. It would also be nice to have the choice to not send a survey to a customer while this could be used to skew data being predominantly used in a retail setting there will always be that one customer you can't please even doing your best so having the choice to not survey them would be good. **What problems is Gorgias solving and how is that benefiting you?** Great integration with sales platforms saves a lot of time trying to find someone's order, as well as putting emails and all social media interactions in one place, this saves a lot of time finding previous interactions orders and requests. ### 28. Innovative Platform that's Changing how we Manage our Service for the Better **Rating:** 4.0/5.0 stars **Reviewed by:** Keeley B. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** The sidebar is very helpful as it gives you an overview of what your teams are working on and which channels are the busiest. I like the ability to create rules and Macros to streamline work. The ability of tags means that you can manage tickets and customer experiences better too. I love that you can manage email, social media, chat and the help centre all from one platform! We previously had multiple platforms and all our information was separate and it was a mess. Their roadmap is a clear sign that the company is proactive in improving and keen to learn just as much as us :) **What do you dislike about Gorgias?** I am yet to discover best practices with the statistics. I have tried to find the answers on my own without success. We are looking to upgrade very soon to the advanced plan which will then give us a dedicated success manager who will help us out in this area. I look forward to updating this review when we get the ball rolling. There are some features that in my mind (and experience from other platforms) seem very simple but are unfortunately not a feature in Gorgias. For example, * If you use the forwarding email feature to forward an email but then respond to the ticket, the customer can see your forwarded messages. This feature should be private and displayed in orange like an internal note. * It would be great if a rule would populate after a set period of time rather than when the ticket is updated, created or there's a new feature - for example 'if a chat has not been answered in 10 minutes, send an auto-reply apologising for the delay'. * We're having some issues with the Gorgias app on android where it crashes randomly. * It can be hard to navigate the Macros in Gorgias. It would be great to have essentially a 'help centre' but for Macros, so our agents can peruse. These are just a few of the things that I believe would make Gorgias amazing. I have reached out to them on multiple occasions on other topics and although they may not get back to you right away on the chat, they always get back to you within a day. To turn this into a positive, I really enjoy that Gorgias listens to the opinions of others and takes them on board. As I mentioned in the 'what do I like best' section, their roadmap is a clear sign that the company is proactive in improving and keen to learn just as much as us :) **What problems is Gorgias solving and how is that benefiting you?** We have recently bought our Australian, US, UK and NZ team on board to Gorgias. Previously, we were either working on different platforms or no platform at all which made our teams very segregated. I believe that Gorgias has enabled us to increase our communication and bring our teams closer together. This is the first step to aligning our customer service worldwide and dominating our industry 💪 ### 29. Gorgias Customer Service is fast, efficient, and informative. **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine A. | CX Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company. **What do you dislike about Gorgias?** We are an analytical and statistics-driven company and as such, we would like to have more ability to create custom reports based on the interactions our agents and customers are having within Gorgias. **Recommendations to others considering Gorgias:** Do all of the academy courses that Gorgias has to offer, and recommend that any other admins and Leads do the same. **What problems is Gorgias solving and how is that benefiting you?** Automation with rules and macros for efficiency and effective ability to create a seamless experience for the customer. We are striving to create a more cost-effective customer experience. The ability to use multiple integrations has immensely helped in collaborating with several other intricate forms of software that are important to our success. ### 30. My Gorgias Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel C. | Product & Proposition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** I have a few favourite features of Gorgias, some of which I never even knew were possible. Such as Integrations (especially with Shopify/Slack and FAQ's), the Macro function, being able to add emoji's next to categories such as social etc., the snooze functions and the help centre (which combines with our website FAQ's). **What do you dislike about Gorgias?** Overall there's not too much to critise however these are the first that come to mind; too many menus within menus, a bit confusing to use if not familiar with computers, I don't understand the need for private views (I don't think my company will ever require them), and I don't like that it doesn't show the signature automatically when writing an email, I always tap on the 3 dots to double check its there and right etc. **Recommendations to others considering Gorgias:** I would recommend Gorgias to every other company, I think its very flexible with all the features. **What problems is Gorgias solving and how is that benefiting you?** As the company I work for is a start up, we are yet to fully interact with lots of customers, I look forward to providing more feedback on this when up and running but the newly added features that I love are; publishing a contact form within the help centre (this will be vital for us), two factor authentification and importing and exporting Macro's. ### 31. Gorgias Lacks Urgency and Features for Businesses that want to Provide more Immediate Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Gorgias?** I think Gorgias probably works well for a very small team that plans to reply to customers when they have time. It could also work for a team that sits and stares at the tool, refreshing and waiting for incoming messages. **What do you dislike about Gorgias?** We're a larger company, and our team often works in our backend or other tools. Gorgias (when we tried it) did not make any sound when a call or chat came in. There were other basic features Zendesk and Kustomer offered that Gorgias lacked, and in the end, it just wasn't going to work for us. The major selling point was editing Shopify orders from Gorgias, but Zendesk offers that function now. **What problems is Gorgias solving and how is that benefiting you?** None. We don't use it. We switched to Zendesk after about 1 month. ### 32. A user-friendly platform that can be tailored to fit your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** Gorgias allows you to manage the experience of your customers in a way that suits your needs. It's full of helpful tools and add-ons that allow you to work efficiently and organized. Gorgias help is always there when you need it. It's effective using a default bare-bones version, or you can really dive deep into settings with rules, macros, and more to totally take control of the platform and make it exactly what you need. All in all, it's a platform that helps you do your best work. **What do you dislike about Gorgias?** Not every service or add-on comes with your subscription to Gorgias, but if you need to enhance your platform it's not hard to upgrade and the benefit of being able to add certain abilities seems to be worth the cost. **Recommendations to others considering Gorgias:** Give it a try! It may be the best tool you can implement. **What problems is Gorgias solving and how is that benefiting you?** Gorgias helps automate simple customer requests and keeps more involved tickets organized and easy to manage. Gorgias also allows you to review performance and keep track of key data points to continue to improve your work and customer experience. ### 33. Elevating Our Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bella Symoné J. | Senior Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Gorgias?** It was a pretty flawless transition from ZenDesk to Gorgias. As a luxury e-commerce brand, it was very important to be able to provide the best customer experience on all of our social media channels so being able to integrate all of our channels into one platform as well as integrate it with all the other software we use like Klaviyo, Stamped.io, and AfterShip has made our cross-collaboration and an improved customer journey amongst all of our team's efforts. **What do you dislike about Gorgias?** We want to see more in-depth analytics and more merging of other applications that would reduce costs for smaller businesses while still being able to meet their organizational needs! **What problems is Gorgias solving and how is that benefiting you?** Resolving customer order issues in a timely, personalized manner no matter what channel they're reaching out on. It is allowing us to create a memorable customer experience while also gathering analytics needed to continuously improve across all teams. ### 34. Great Customer Service Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bob L. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Gorgias?** The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent. **What do you dislike about Gorgias?** Nothing that is a deal breaker. It's worked well for us in the 6 weeks that we've used it. Support has been excellent. Some of the documents could be more specific to our needs but that's really our issue and not gorgias's issue **What problems is Gorgias solving and how is that benefiting you?** It saves time looking for orders, the interface is easy to read. Our response times have improved significantly and our CS team has been less frustrated as all the information they need is in one place. ### 35. Gorgias is a great platform **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | Ecommerce & IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Gorgias?** I liked how simple Gorgias was. There were some extra fancy features, but Gorgias was super straightforward, with everything you needed in one place. For example, was two sections of the platform the support channels and settings. **What do you dislike about Gorgias?** I didn't like the organization of everything and the user interface. Allthough Gorgias is super simple, it didn't have great ways to keep the support channels organized. It could also use UI refresh to make it look more modern. **What problems is Gorgias solving and how is that benefiting you?** Gorgis was solving the need for instant customer support for our customers. By providing us with a live chat system for our website. It helps us get more buyers and returning customers because they customer didn't have to wait too long to get help. ### 36. Awesome software to handle customer tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Nasir Muzaffar K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Gorgias?** The best part about Gorgias, which gives it an edge over other customer support apps such as Tidio and Shopify Inbox, is that it integrates with our customer loyalty app Loyalty Lion This makes it much easier to access the particular customer's loyalty data when responding to their customer ticket. We can also share their unique referral links through which customers can earn discounts on referrals and drive up our sales. **What do you dislike about Gorgias?** We are not able to paste screenshots while responding to customer tickets. This feature is available in Intercom app. Please make it available in Gorgias soon **What problems is Gorgias solving and how is that benefiting you?** Gorgias compiles customer tickets received from Facebook, Instagram, email in one window. This makes it easy to answer customer queries ### 37. Not for Adobe/Magento **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Gorgias?** Some integrations were great like email, chat and Shopify. **What do you dislike about Gorgias?** Continually disconnects from Adobe/Magento leaving macros sending bad info to customers because it's not connecting customer orders. Macros/rules are not as intuitive as they should be and when you reach out to support they are not always helpful. **What problems is Gorgias solving and how is that benefiting you?** Puts most of Customer Service touchpoints in one place connecting customer profiles to their activities on site. ### 38. Gorgias Platform works well, we love using it and everything it does for us! **Rating:** 4.5/5.0 stars **Reviewed by:** Matt F. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Gorgias?** The thing that I like best is the organization that Gorgias provides. It is easy to follow and my team works really well with it! It keeps things organized and straight. For other companies we have used things have gotten messy. **What do you dislike about Gorgias?** The one thing that I dislike is some of the features we can not use like the refund because it will mess up our orders with in Shopify. We are working with them to get it fixed. **Recommendations to others considering Gorgias:** Try it out and see if it works for you! It is a really nice product. **What problems is Gorgias solving and how is that benefiting you?** Right now we are working on a refund problem. When this get fixed it will be a major help to us because those tools are pretty much a no go for us and we can not use them at the present moment. ### 39. Enjoying Gorgias **Rating:** 4.5/5.0 stars **Reviewed by:** Dina S. | Guest Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Gorgias is super user friendly and trainable. It takes me 1 hour max to train an employee on the basics. Also the macro feature has become much more intuitive which is great. **What do you dislike about Gorgias?** Email forwarding still continues to be an issue. What I mean is when I forward an email to someone outside the original group I then can not continue to respond to the original person in Gorgias as they would see the responses from the outside person. It's something I've brought up since day 1, but there is still no fix for it. **Recommendations to others considering Gorgias:** Setting up rules and filters right away is going to set you up for success. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is solving our email management problem. It keeps us organized and allows the entire team to collaborate on responses to guests. We use internal notes daily. ### 40. Good understanding to help customers with Shopify business **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth G. | Customer service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Gorgias?** I enjoy the tagging that helps break down emails into categories. This also gets the crew diversified into their emails so not everybody is looking at the same. **What do you dislike about Gorgias?** The dislike was the training videos after the initial one. I didn't like the reading and then the quiz that went along. With the way I learn, the videos that showed everything were good than the other lessons that didn't include a video. Also, the phone system doesn't work very well. **Recommendations to others considering Gorgias:** Great way to handle your emails so that your workers are the getting the most of their time. **What problems is Gorgias solving and how is that benefiting you?** Like I stated before, the tagging that it does helps break down emails into smaller more strategically placed categories so each worker has their sections to worry about and doesn't spend time looking at the same emails over and over again. ### 41. The Most Simple and Effective Way To Help Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** sidney g. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** Gorgias makes handling customer service simple. I love the way my team and I can all work on the same screen and handle emails via different tags. The use of macros makes my work efficient and effective and helps to relate to the customer on a personal level! I would definitely recommend using Gorgias to improve customer relations all around. **What do you dislike about Gorgias?** I personally have not found a downside to Gorgias. This is the first customer service platform I have used and I would not change a thing! It is organized and effective, which is all I need in a platform. Thank you! **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves customer support issues in a quick manner. Using macros I have been able to save that extra thirty minutes in a work day I was looking to save. This has improved my business performance tremendously! ### 42. Gorgias is a fantastic platform that Customer Service teams should start making the jump to. **Rating:** 5.0/5.0 stars **Reviewed by:** Blaine L. | E-Commerce Customer Service and Web Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** Gorgias has probably my favorite Filtering views I have seen in any CS Platform. This allows you to truly separate your emails into different categories and sub folders. **What do you dislike about Gorgias?** I think Gorgias has a little bit of work to do when it comes to integrations with BigCommerce. Some improvement in their macro variables would be something I'm looking forward to the most. **Recommendations to others considering Gorgias:** I would say, take a look at the integrations to see how you can use your platforms together. **What problems is Gorgias solving and how is that benefiting you?** Gorgias allows us to manage all of our messages in the simplest form. I have had issues with platforms that have an "all in one place" goal. When truly we want to solve these tickets in the way they should be solved, chats separate from emails. That way we can live assist chat customers, as they come in, faster. ### 43. Great support software, helps to streamline efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Gorgias?** I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!! The Gorgias support team is very responsive and helpful. **What do you dislike about Gorgias?** I wish that Gorgias had an integration with WooCommerce as it does with Shopify. Our current e-commerce site is in WooCommerce. Gorgias Voice is not as robust as we'd like. We are using AirCall and Gorgias still does not allow the AirCall SMS to show up in our views. We have to have a different number (through Gorgias) to use SMS. The statistics should be more customizable, but for now, it provides us with what we need. As our business scales up and we hire more CSRs we will need to have more robust reporting capabilities. **What problems is Gorgias solving and how is that benefiting you?** Gorgias allows us to promptly respond to Customer inquiries and also allows us to integrate our other business tools such as Klaviyo and our social media. We have not yet integrated our Instagram & Facebook accounts into Gorgias, but the integration will be seamless when we are ready to integrate them. This will also allow us to avoid duplication of efforts between our Social Media Team and our Support Team. ### 44. GREAT! Multi-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gorgias?** Gorgias makes customer service simple. Much more than a ticketing platform. Multiple integrations with apps, make the full customer experience easy and accessible. **What do you dislike about Gorgias?** Gorgias' calls need some work - no statistics are available. It would be nice to be able to check agents phone status, how many calls, breaks etc. **What problems is Gorgias solving and how is that benefiting you?** They are integrating and partnering with lots of other apps which help give customers the full experience. Gorgias gives detailed statistics for email ticketing ### 45. Timesaving Gem! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Client Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier. **What do you dislike about Gorgias?** So far, I have yet to find a downside. The system is very user-friendly! The way it's going, I highly doubt I will have any complaints at all. All of my coworkers seem to agree, as well. **Recommendations to others considering Gorgias:** To look no further, it meets all of our check-boxes. **What problems is Gorgias solving and how is that benefiting you?** Tickets are now auto-assigned in a fair/even manner. I also no longer have to view multiple systems to answer one question- both our returns system and ordering system are viewable at a glance within a ticket. ### 46. Versatile platform with great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave M. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Gorgias seems to be growing at the same rate our company is. As we find ourselves needing new features, Gorgias seems to be implementing them, or if not, they usually are working on it! **What do you dislike about Gorgias?** Sometimes new features aren't fully where we'd like them to be, or exactly as customizable as we'd like. For instance, the help center's self-service function is really cool, but when it creates a ticket it doesn't allow for the created message to have na email signature. Would be nice to keep things on brand that way! **What problems is Gorgias solving and how is that benefiting you?** The biggest thing recently that we're seeing is a lot of self-service and automation features that are allowing our agents to handle more complex and interesting tickets rather than wasting time on the simple things like WISMOs and the like. ### 47. Best Customer Support platform on the planet! **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer z. | ceo/owner/founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gorgias?** We love how you can integrate everything into one location. We no longer need to log into 7 platforms to talk to our customers but can do it all from one spot. The best part- we can see their orders, reach out history, change information, and resolve their concerns in one platform. You can assign tickets to fellow employees. This literally took away the need for multiple employees and made it where we can have 2 people handle it all at a rapid pace to get back to our customers quickly. The macros we are able to customize allow us to respond quickly, personally, yet speed through common replies. We can't say enough great things about Gorgias! **What do you dislike about Gorgias?** We cant think of anything we dislike about gorgias! **Recommendations to others considering Gorgias:** Definitely worth the investment and time to trial it. The trial made it a no brainer for us once we saw how well it worked. **What problems is Gorgias solving and how is that benefiting you?** The need for multiple employees. Now we can have limited staff handle a large amount of customer service. It is so quick and efficent. ### 48. Excellent Customer Service Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Elyse M. | Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Gorgias?** The support they offer to customers is top-notch. The small team is super scrappy and impressive, allowing the ability to add new features & integrations quickly. **What do you dislike about Gorgias?** We are a subscription-based service, so many of the features/integrations are not applicable to us as we do not have the ability to "sell" to the folks finding themselves reaching out to us. Many new features focus on increasing revenue. **Recommendations to others considering Gorgias:** It is so simple and easy to use! If you are on the fence it is absolutely worth the time for the trial! **What problems is Gorgias solving and how is that benefiting you?** We are a super small scrappy team, so the ability to create and execute rules and macros saves us so much time. The reporting features they offer help us best understand why customers are reaching out, and how much time is being spent resolving specific issues. ### 49. Efficient workflow! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison D. | Senior Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site. **What do you dislike about Gorgias?** When I set myself to away on chat, customers can still send us chats which is one of the only things I dislike. I want it to appear that they can't send us a chat if we're offline so that they don't think we're ignoring them **Recommendations to others considering Gorgias:** If you are looking to simplify your softwares and make your customer service job more efficient, Gorgias is for you! **What problems is Gorgias solving and how is that benefiting you?** One of the problems that Macros has solved for us and caused immense benefits are the macros! The macros feature cuts our email time in half which has been awesome ### 50. Noticeable Improvement for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Gorgias?** The most helpful thing for me is that I have access to so much customer information all in one place, as opposed to shifting around tabs for that info, which was our previous situation. **What do you dislike about Gorgias?** My only current concern is that my team and I have to go "available" at the exact same time in order for tickets to round robin us evenly. I'm not sure how something like this could be improved and I understand why it functions the way it does. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is definitely making a difference in our ticket count. I feel like they've reduced since our switch thanks to the systems ability to do more automatically, like assist customers in locating their order, before involving a representative. ## Gorgias Discussions - [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) - 1 comment, 1 upvote - [How do I hide the email reply chain, so it's easier to read/reply to each ticket?](https://www.g2.com/discussions/how-do-i-hide-the-email-reply-chain-so-it-s-easier-to-read-reply-to-each-ticket) - 1 comment, 1 upvote - [What would be the best way to take fully advantage of all Gorgias features?](https://www.g2.com/discussions/what-would-be-the-best-way-to-take-fully-advantage-of-all-gorgias-features) - 1 comment, 1 upvote - [How can I allow Gorgias to track my stock in Shopify](https://www.g2.com/discussions/how-can-i-allow-gorgias-to-track-my-stock-in-shopify) - 1 comment, 1 upvote - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [View Gorgias pricing details and edition comparison](https://www.g2.com/products/gorgias/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+19%3A01%3A19+-0500&secure%5Bsession_id%5D=6faaf6f3-daaa-410d-9d1d-d9ab3c6ddbcc&secure%5Btoken%5D=d8da6f14169d7513c79bafdf5613c9b92123a829f4cb9a6a6c99799fe88e0a0d&format=llm_user) ## Gorgias Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Corso](https://www.g2.com/products/corso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klavi](https://www.g2.com/products/klavi/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## Gorgias Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Gorgias Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews) - 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