What do users say about ClickUp?

What I like best about ClickUp is how intuitive it is. Our team picked it up quickly, and managing bids, updating statuses, and handing off projects takes just a few clicks. It integrates well with the tools I use every day, like Outlook and our AI assistant, and it's fast and reliable, so I never worry about lag or lost data. ClickUp's own AI features help me summarize tasks, find information quickly, and keep projects moving without the busywork. The return on investment has been clear: we spend less time chasing details and more time selling and winning jobs. On top of that, their support team has been responsive and helpful whenever we've had a question. Review collected by and hosted on G2.com.

My only real complaint is that ClickUp has so many features it can feel overwhelming at first. The basics are easy, but setting up advanced views, automations, and custom fields takes some trial and error. Notifications can also pile up quickly if you don't adjust your settings. The mobile app isn't quite as smooth as the desktop version when I'm checking bids in the field. These are small trade-offs for how much the platform can do, and ClickUp keeps improving with every update. Review collected by and hosted on G2.com.

Ability to completely customize the system to fit the needs of our business. We are able to easily adjust task types, spaces, custom fields, reports and dashboards. With the new ability to export timesheets, reviewing staff time has significantly improved as well. Review collected by and hosted on G2.com.

There is currently not a way for us to properly plan a workday when we have tasks that can be worked on any day during a specific period. When using the planner option, ClickUp is looking at the start and due dates and applying short periods of time during a day rather than the one task being completed on a specific date. This is something we would love to have more options on to fit our needs. Review collected by and hosted on G2.com.

What I like best about ClickUp is that it keeps my tasks, projects, and team updates organized in one place. I can easily track progress, set priorities, and see what needs attention, which helps me stay focused and work more efficiently. It’s also flexible enough to adapt to different workflows. Review collected by and hosted on G2.com.

One downside of ClickUp is that it can feel overwhelming at first because there are many features and settings to learn. The interface can also get cluttered when a workspace has lots of tasks and notifications. A simpler setup and clearer onboarding would make it easier to use. Review collected by and hosted on G2.com.

Flexible tool. Easy to adapt to organizations, processes, specific projects. Involving internal and external users. Quite powerful dashboards. Basic exchange tools to integrate main external tools. UI can be better, block system might be useful. Performance quite almost top. Pricing: should be more modulated: superusers, standard users, guest. The number of standard and guest seats is too limited. Support: I can report a fast and solving support on the only request submitted. So far all well. AI: uhm, is not so integrated as it could be and fees are always behind the corner. Do you want to charge the client with this add-on: give us a grey 6 months full access and then probably I will start to buy them. Review collected by and hosted on G2.com.

Some tools take 2–3 steps to complete, like the inbox. Also, some routines are available only in the desktop app and not in the mobile app. The mobile app UI should be customizable, because right now it feels limiting. There is also no report showing the time and access for each user and group, which makes it difficult to boost these teams and manage activity. Finally, I’d avoid some confusing wording in the interface, such as using both “Done” and “Complete” for similar actions. Review collected by and hosted on G2.com.

O que eu mais gosto no ClickUp é a versatilidade da plataforma e sua facilidade de integração com ferramentas que minha equipe já utiliza, como Google Drive e Slack. A estrutura de organização com espaços, pastas e listas torna muito mais fácil gerenciar projetos, especialmente porque minha equipe trabalha 100% remotamente. A interface facilita a navegação e permite acompanhar o status das tarefas em poucos cliques, o que ajuda a manter todos alinhados e reduz o tempo gasto procurando informações ou fazendo acompanhamentos manuais.

Também gosto da facilidade de transformar informações dos dashboards em tarefas e acompanhar essas atividades dentro do próprio fluxo de trabalho. Esse foi um dos fatores que ajudaram a convencer minha equipe a migrar para o ClickUp. No dia a dia, a plataforma tem um bom desempenho mesmo quando estamos acompanhando vários projetos e tarefas simultaneamente.

As ferramentas de IA, como o Brain, também são úteis para organizar meu fluxo de trabalho como gerente de projetos e agilizar tarefas do dia a dia.

Em relação ao custo-benefício, o principal retorno que percebo é a economia de tempo e a redução de retrabalho. Como projetos, tarefas, responsáveis, prazos e informações ficam centralizados, precisamos depender menos de processos manuais e de várias ferramentas diferentes para acompanhar as entregas. Para minha equipe, esse ganho de produtividade ajuda a justificar o investimento na plataforma.

Também tive uma experiência muito positiva com o suporte do ClickUp. Quando precisei entrar em contato para resolver uma questão específica, o atendimento foi rápido, eficiente e conseguiu me ajudar sem criar um processo demorado. Isso também contribui para o valor que vejo na plataforma, especialmente para uma equipe que depende do ClickUp diariamente para organizar seus projetos. Review collected by and hosted on G2.com.

Às vezes, algumas páginas e dashboards demoram para carregar, especialmente quando estou trabalhando com projetos que possuem muitas informações e elementos. Também sinto que as opções de personalização dos dashboards poderiam ser mais completas, principalmente em relação aos tipos de frames, fontes, ícones e outros elementos visuais.

Gosto de criar fluxos BPMN para visualizar e estruturar os processos dos meus projetos, e acredito que seria muito útil ter mais recursos nativos para esse tipo de representação dentro do ClickUp. Atualmente, preciso trabalhar dentro das opções visuais disponíveis ou recorrer a outras ferramentas quando quero criar fluxos mais detalhados e personalizados. Review collected by and hosted on G2.com.

We use ClickUp every single day - all day long! The many different ways I can organize our team, automations, and collaboration options. I love the flexibility I have for making spaces and lists my own (not being limited to certain methodologies). I love the personal list and the ability to filter tasks based on my own criteria. The custom fields have also been very helpful. Customer support is AWESOME and has been great for the few times I've run into issues. Review collected by and hosted on G2.com.

One of the downsides is that you really need to have your structure and workflow down before setting things up in ClickUp. If you don't, things can get really muddy. There are a lot of ways to organize your workspace, so you need to really think that through first. We struggled in the beginning because we didn't fully understand how to use ClickUp - for that reason, we set our spaces and lists up in a way that didn't really make sense. I also struggle with the Documents - sometimes I like to write my SOPs in ClickUp, but then need to transfer them to Word for the company - format does NOT translate nicely! Review collected by and hosted on G2.com.

I like the ability to customise my workflows based on my project's needs. I found the drag n drop feature on the Gantt diagram especially helpful in mapping out and visualising the entirety of a project. Review collected by and hosted on G2.com.

I tried integrating the native calendar with my Google Calendars but it kept going into a feedback loop that ended up making multiple identical entries in my calendars so I ended up abandoning it. Having the ability to plan out the week by dropping tasks with task lengths into the calendar feature and having this reflected on my Google Calendar that I use daily would have been very helpful. Review collected by and hosted on G2.com.

ClickUp is helpful because it actually bends to how you work instead of the other way around.

The hierarchy is the thing that gets me, Workspace, Space, Folder, List, Task, Subtask. That's enough levels to keep your client work, your finances, your marketing, and your backend operations completely separate without needing four different tools to do it.

And because everything lives in the same place, you can have multiple views on the exact same data. Looking at your week on a calendar, your project on a board, your finances in a table. Same tasks, different lens.

The custom fields are where it gets interesting for service providers specifically. You're not stuck with whatever the tool thinks you should track. You build it around what actually matters in your business.

Docs sitting inside the workspace is underrated too. Your SOPs, your client briefs, your onboarding stuff, right next to the tasks they belong to. Not in a random Google Drive folder nobody remembers exists.

Automations handle the stuff you'd otherwise have to remember to do manually. Status changes, assignments, notifications. The mental load stuff.

For anyone running a service business, the real value is that it can hold your whole operation in one place and actually feel like it was built for you, because you built it.

Pricing is super great as well, I really try to keep my overhead to under a 100 a month! Review collected by and hosted on G2.com.

It has a steep learning curve that takes time to get used to, when I just started out in Clickup it took me a great amount of time to figure out the features and how to utlize them in a way that made sense. I would also I barely used it when I just starter but now I am a verified user. Performance wise it's super easy to use and love. Review collected by and hosted on G2.com.

I genuinely love ClickUp. As an education specialist and a systems and process optimizer, I use ClickUp across multiple areas of my life—including my work in education, my various businesses, and my personal and family tasks. It has become one of the few tools I can rely on to keep both complex projects and everyday responsibilities organized in one place.

One of my favorite things about ClickUp is the flexibility and customization. The custom fields allow me to structure information exactly the way I need it, while the ability to personalize views means I can look at the same information in different ways depending on what I’m working on. That flexibility is especially valuable to me because I’m constantly designing, refining, and optimizing systems and processes.

I also really appreciate how well ClickUp connects with my calendars. Being able to have due dates, reminders, and tasks work alongside my calendar helps bridge the gap between planning and actually getting things done. It gives me a much clearer picture of what needs my attention and when.

What I love most is that ClickUp isn’t limited to one area of my life. I can use the same platform to manage education-related projects, business workflows, and family or personal tasks while still customizing each system to fit its specific needs. For someone who naturally thinks in systems and processes, that level of flexibility is incredibly valuable.

ClickUp has essentially become my central hub for organizing, planning, and managing my life and work. It gives me the structure I need without making me feel boxed into a rigid system. Review collected by and hosted on G2.com.

The biggest downside for me is the mobile experience, particularly on iOS. The desktop/web version of ClickUp is fantastic, but the iPhone and iPad apps feel clunky, limited, and unnecessarily difficult to navigate.

One of my biggest frustrations is task management. On mobile, I can’t simply tap the checkbox next to a task to mark it complete or change its status. Instead, I have to open the entire task, find the status field, change it, and then navigate back out of the task. For something as basic as completing a task, that adds a surprising amount of friction.

The mobile apps also lack many of the editing capabilities I use regularly on the web. Things like adding icons, deleting or moving tasks, and making other structural changes are either difficult or unavailable. When I’m managing complex systems and workflows, being away from my computer shouldn’t mean I’m essentially locked out of managing those systems.

This is especially frustrating because the web version of ClickUp works so well. The contrast between the desktop/web experience and the iOS experience is significant. I absolutely love ClickUp as a platform, but I would love to see the mobile apps become much more powerful, intuitive, and consistent with the functionality available on the web.

For me, improving the iPhone and iPad experience would make an already incredibly useful tool much more complete. Review collected by and hosted on G2.com.

What I like best is having a single, standardized structure for all projects — Charter, Phases, RAID, Change Requests and Lessons Learned in one place. It gives real visibility across projects, makes reporting on KPIs like OTD much easier, and the dashboards, custom fields and Azure DevOps integration are clear improvements over what we had before. Review collected by and hosted on G2.com.

The main downside is the two-level folder hierarchy limit, which forces workarounds when organizing projects inside program folders. Permissions are also restrictive — regular users can't create their own Spaces, so everything depends on an admin. Review collected by and hosted on G2.com.