Userback Reviews & Product Details

Userback Overview

What is Userback?

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots. Userback is loved by over 20,000 teams who use us to build better websites and products and ultimately improve the experiences for their customers. Built for designers, developers, product managers, and web agencies, Userback will save you time by managing feedback for all your projects in one place. Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Basecamp, and more. And collaborate with your team by inviting them to contribute to your Userback projects. You can even invite your clients to see the feedback on their own projects! Try Userback for free and sign up at https://userback.io :)

Userback Details
Website
Languages Supported
English
Product Description

Userback provides solution for developers, agencies and website owners to collect valuable user feedback from web projects, and manage or share in a cloud based web interface.

How do you position yourself against your competitors?

Userback values that small businesses cant necessarily implement tools that have limited functionality and high costs.

Userback is very easy to use, compatible on all mobile devices, very fast and super flexible. Userback has been built from the ground up to specifically address the pain points of internal marketers, web designers and development teams.


Seller Details
Seller
Userback
Company Website
Year Founded
2014
HQ Location
Brisbane, Australia
Twitter
@userbackio
132 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
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Userback Reviews

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Co-Founder & Head Analytics & SEO Geek
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

How easy and intuitive it is use. The dashboard where the reviews are collected. How easy it is to setup and use.

How fast my clients have learned how to use it. The dashboard where the feedback is collected. I pretty much love everything about it. Review collected by and hosted on G2.com.

What do you dislike?

Having to login to UserBack to change the default project for the chrome extension. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it, it will change your life. Since adding it to my business I have been able to save countless hours by collecting feedback that is clear, consolidated and easy to manage. I put it on all of my client's websites and leave it there for them to use even after the site has launched. I love it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it for everything from building and launching new websites, to collecting a sharing design ideas from across the web.

It makes collecting and sharing feedback with clients a breeze.

Clients can leave 100's of small comments all over the website and you can either respond through userback or fly through making changes. I'm so greatful to not have to be digging through client emails just to put together a to-do list and attempting to decipher what vague things they may be referencing. Review collected by and hosted on G2.com.

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Swiss Knife Demand Gen
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's a time saver for me collecting feedback with clients and avoiding unnecessary back and forth on projects.

**The setup is really easy

**The interface is extremely clean and efficient to organize this process and for switching between clients.

**The installation on production websites is straightforward via javascript code or even easier with their Wordpress plugin.

**The annotation feature works really well and clients love it, no particular learning curve to get a grip on.

** The permission-based system works great too.

** doesn't impact load time at all

**The best for the end: Awesome list of integration: Teams, Slack, Jira, Asana, ClickUp, Monday, Basecamp, Zapier even Webhooks!!! Review collected by and hosted on G2.com.

What do you dislike?

... Hmm maybe a Nifty PM integration would be awesome. I would be so happy if that's possible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the best client feedback management tool. Definitely recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client communication and feedback collection when developing and designing their website. No more misunderstanding, we deliver what they want and can always refer to notes they left if they change their mind! It really streamlines and simplifies the whole process. Review collected by and hosted on G2.com.

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Chief Solution Wizard
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Here's what I love:

*easy to set up specific projects so all info stays united under that project

*easy to add other team members who need to be involved, communicate, and manage process cycle

*easy to add clients to their projects

*helps make it clear to all involved (as long as they are all following the outlined process well) in the loop on what needs to be addressed, why, who will/did do the task

*the feedback button can be moved around the site to be more or less prominent

*feedback button can be visible to users ONLY when they are logged in, so that the public doesn't always have access to that function

*notifications can be sent a variety of ways

*lots of great integrations I haven't used yet but look forward to using (may be great to have videos or quick process outline post explaining how these can be used to improve workflows) Review collected by and hosted on G2.com.

What do you dislike?

Here's what I would improve:

*introduction video explaining project management process for designers/team, and also for clients (I don't recall having this when I set it up, but may be there now? Obviously, can also look to the main site under use cases for more info)

*seems like there are some more process logic details that could be worked out further/refined. (Ex: Feedback tab captures feedback sent from website integrated form, but Design tab seems like something that would come before Feedback Tab as I understand that is for showing suggested concepts not yet applied? Would it make sense to have tabs organized aligned with the process such as something like " >design/revise > development/revise > UAT review/revise > monitor/revise"?) Regardless, this isn't a dealbreaker for using Userback well.

*some review note functions seem possibly redundant (ex: can set a status while viewing a noted feedback detail, but can also set status in the main feed of all feedback details)

*have had some confusion finding notes that have been archived/cleared from the active feeds Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using Userback to streamline collection of client feedback on website design + development. I create a video walking through what the goal is for client, basics on how to use, then let them loose. It has made it a lot easier to collect feedback without having to do scheduled client call reviews with screenshare (this was my solution prior, and will still use if client isn't giving detailed enough, clear, or conflicting feedback). Allows me to understand which clients are invested in turning out great work by their willingness to put the time into giving good feedback and learn more about how they process and recall information which aligns with other steps in my process for helping them do better strategically in their businesses. Review collected by and hosted on G2.com.

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Salesforce Administrator
Publishing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

That it's a complete package. Since Userback introduced video it is hands down the best option on the market whilst still being the most affordable. Video feedback + client email optin notifications + generated asana tasks & slack notifications + custom widget PER website. The whole process from the client's thoughts to submittibg feedback through to internal dev implementation is seamless and professional.

I've tested a bunch of different feedback options out there including Usersnap but they all had me wanting additional features to provide a smooth experience. There are very few tools I use that I dont think 'I wish I could do XYZ' userback is one of the few, it has every important feature which makes it incredibly enjoyable to use. Review collected by and hosted on G2.com.

What do you dislike?

They dont have an Integromat integration, which I prefer to Zapier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Less screensharing and video meetings! Client's thoughts can go straight to the design team from first draft to final implementation. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes.

It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams.

You can segment communication, for specific projects, to specific internal team members, so you can technically use this program to scale a web design agency to incredible levels. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes to mind, really. It's simple, and does what you want it to do. It could always have more integrations, though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are doing regular work, as a web designer, this is an incredible utility.

I've purchased tens-of-thousands of dollars of software, over the years, and this falls in the less than 1% of things I'd say is worth keeping, and worth investing into. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

What's crazy is that you can basically use it to segment web design requests.

So, you can keep your primary support channels clear, and anything web design related can go straight to the designers, but the client can make those requests all from their website, including screenshots, etc.

I'm getting ready to significantly increase my agency's web design sales, and this will basically be the backbone for even communicating with team members about new assignments.

When you look at the backend, it's incredibly simple, but gives you everything you need to scale an agency to a crazy level.

What I'll probably be doing is creating a coming soon template, then add I'll a new site into their system, and then someone adds a code snippet to the maintenance page, and then you can add your VA as a user into the project backend, and just throw them instructions for the project from there.

So, you can handle design communications, and also customer relations, all from one place, rather than having to deal with multiple avenues of communication, which becomes tiring and confusing to monitor. Review collected by and hosted on G2.com.

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CEO & Founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Userback is not the first tool of its kind, there have been many before it. What makes Userback refreshing is that it contains a full suite of features and functionalities that would put you into Enterprise tiers with other similar tools. Userback remains affordable and with the continuous development that is going on a safe bet. Userback makes it easy to collect user feedback right from your site, but also in a manner that suits your needs. Just getting feedback from your website's visitors, your real end-users, has never been so care free. The admin user interface is clean and straight forward, and the same goes for the client facing user interfacing resulting in increased amounts of feedback. Review collected by and hosted on G2.com.

What do you dislike?

I have no real concerns at this moment since Userback works well for all our clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Design feedback, user expectation matching after having interacted with certain functionalities. Monitoring user behavior on certain pages of the website. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The more it progress, the more features they add...

At the beginning, it was only for web sites and was not always that evident to use for clients...

Now, they have added support to comment on images and PDFs (and more is coming). Also, they have improved their user interface so it's easier (and they provide a tutorial video if that is not enough).

Also, not only can you use it to get clients feedback while you develop (my main use case), but you can also keep it on your site to get visitors' feedback on your site or ask a question.

You also have the choice (for a site) between some code, a plugin (for WordPress) or using a Chrome extension.

So, now it can do as much (if not more) than other tools like Project Huddle which is more highly priced... Review collected by and hosted on G2.com.

What do you dislike?

The interface seemed to be a little hard to use for some clients, but it has been improved with the new version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It can help us to visually comment on a site (my main use case) or design (we're going to start to use it with my designer, now that it supports images and PDFs), so it's easier to get the idea of what modifications are to do.

Also, you can do a follow up by commenting or simply mark is as completed (or sending it to a team member if you're a team). Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The userback system is easy to install on any website and is even easier for my clients to use. The ability for me to easily add new clients and assign access to specific techs is awesome. The new features they have added with video and images has made it even better. Review collected by and hosted on G2.com.

What do you dislike?

An easier way to hide the widget for websites that do not have a login feature like wordpress. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This program works great on Wordpress and page builders alike. I was also able to install this on sites like shopify, udemy and more. I personally use this program only to manage clients, but it can also be used to receive feedback from web visitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problem I am solving is an easy way for clients to provide feedback on web pages and to relay the information to the web team. What used to be confusing and difficult to communicate with clients via email or slack about changes to their website, is now simple and intuitive. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love how Userback makes it easy to include our customers in their website and graphics design processes. It starts with a simple, intuitive setup, so it's up and running fast, and from there you're collaborating in a brilliantly simple, effective way. Userback makes it easy to communicate about graphics and copy changes and ideas in a simple, visual way that anyone can learn in a few minutes. It also makes it easy to track our progress on those changes with its simple STATUS feature, set priorities, and assign tasks to team members. And its social-like communication panel keeps all the discussion organized and referenceable. We thought Userback would be just a change logging tool, but it's way more than that - it's our favorite collaboration tool for discussing visual media. Review collected by and hosted on G2.com.

What do you dislike?

There's only one improvement I would suggest, and it's so small that it's nit-picky. We'd like to be able to make the logo/branding on the widgets larger - it's quite small relative to the available space in the widget header. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Userback allows customers to review and comment on designs (websites, graphic designs, images, videos, PDFs) without creating long, frustrating email threads. We use our CRM with customers to discuss tasks and projects, but that was insufficient for discussing feedback on visuals. Userback solved that for us, allowing our teams and clients can communicate in very specific, targeted ways about visuals. This has sped up our development time and made for much happier customers and more productive teams. Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This is one of the tools that we use on daily basis to quickly get feedback from our clients for website development projects. We install the javascript code into the mockup website and allow the clients to give their inputs using the Userback feedback widget.

Our clients love it and we certainly love it more as we come ot know exactly what our changes our clients require.

The video feedback tool is also a nice way to gather feedback of what exactly the issue is on client's browser / mobile

Userback annotation tool is the best in the market and we have tested many. This is the tool that both we and our clients love.

We love the fact that we can integrate the feedback with slack , trello and get it straight into specific trello board and slack channel Review collected by and hosted on G2.com.

What do you dislike?

The video feedback is a nice feature to have , but is sold as a separate addon. In some occasions the screenshot rendered by the tool when using the screenshot by url method is not perfect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the tool regularly to gather feedback on our design projects . This tools lets us know exactly what changes need to be made on the design artwork as requested by clients. We need not rely on email conversation to understand what changes are required. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's kind of like the old time "suggestion box" but tailored to the online world. Customers and clients can easily and quickly leave comments, draw on the screen and much more very seamlessly. I feel Userback gets more responses than most other feedback tools we've tried. It's great to install on client sites (can also be done privately too so it's not seen by all) and then used for giving feedback to their team or for them to give design feedback to us. Highly recommended. Great for all screen types and browsers we've tested. Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike -- in fact, I can't think of anything at the moment. It's another piece of code to add to the site but I've not found any problems with that (easy to add the code snippet but all code impacts page load time but Userback's impact is minimal). Some customers may not be familiar with the interface and so don't use to its full potential but that's probably true of most products. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give them a try. Very easy setup and tight integration to your site. Priced reasonably and feature-rich. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clients and customers can quickly and easily identify the exact website problem they're experiencing and we can receive great feedback from them with specifics - including their screenshot annotations. That submitted data is matched with technical and web browser details which is useful for troubleshooting. It greatly helps us identify problems and find solutions to them. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

To get early feedback while developing. For me that work as a freelancer I constantly need to get feedback from clients. For that use case I think Userback is a perfect tool. Powerful but still simple enough to use, even for clients that isn't very tech savvy. It's also nice to see that the team behind Userback continue to work hard to improve their product even more. Review collected by and hosted on G2.com.

What do you dislike?

I've tried to fins anything about Userback that I don't like, but haven't succeeded. All integrations I need are in place (and if some integration isn't there, it's possible to use webhook), no client have complained about it being hard to report bugs / issues... Userback is simply a product that focused to solve a problem and did that very well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's worth a ton and helps me save huge amount of time to actually being able to see what the client is talking about when they say feature X isn't working. So not only does it helt me save time, Userback also makes it easier for the clients to provide feedback. Review collected by and hosted on G2.com.

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Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. However, the best feature is that all these remarks go directly into our PM tool, which is a huge plus for devs and PMs as well. All in all, Userback is a rock solid tool in our arsenal. Review collected by and hosted on G2.com.

What do you dislike?

We miss one particular feature only - it would be nice to have a functionality where an agency can remotely switch the userback plugin on and off from a central dashboard for any of its clients. But this is only a small thing - we tried almost all competitors of Userback and we wouldn't swap to any of them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a tool for integrated ticketing, try this one first. It may or may not fit your needs on the long run, however, it will give you a good impression how a rock solid solution should look like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping Clients finalize their web projects. Specific ticketing for one particular project type. Review collected by and hosted on G2.com.

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mr.
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Userback is around quite a bit and it added new features regularly, so you get a constantly evolving system.

What I like best is the easy to setup and customize feedback-widget for my homepage. It can be used for different pages with differen use cases (e.g. general feedback or dedicated GUI Feedback etc.). Furthermore it is now also possible to use it for feedback on Documents or images, which broadens the usability even more.

I also like the custom process to handle all the incoming feedback and the possibility that my customers can also log-in in the backend and only see their project and not the whole system. Review collected by and hosted on G2.com.

What do you dislike?

At the moment I would like to be able to use cname and a custom branding of the backend page, so that my company is also present when users/customers log-in to the backend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Feedback for my homepage, for evolving webpage projects, Feedback to documents and images. Review collected by and hosted on G2.com.

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Assistant Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the software and the major selling point for us was that it natively integrated with Teamwork ( This is our project management tool which we use for 50+ employees ) The support is always amazing and had always had a positive reply. I had one requirement and they were able to implement it within a day which shows that they hear their customers. Review collected by and hosted on G2.com.

What do you dislike?

Right now do not have any dislikes any but as a person, they can improve a few things in the annotation tool which can be improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Collecting Feedback from the users of our SaaS products

2. As there is a recording video feature our users do not have to use other software like loom

3. Our QA was using the loom and manually entering their bug report by implementing User back the process is now seamless as it is directly integrated with Teamwork Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I am dealing with not so tech-savvy clients, and getting feedback is sometimes a not so easy part of my work. With Userback it is much easier for my clients to give me feedback, which saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike?

At the moment there is nothing I really dislike, perhaps some suggestions on how to improve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you use WordPress and need to collect feedback on the site, Userback is the way to go. The Userback Plugins makes it more than easy. If you do not use WordPress, simply use the widget code and install it anywhere. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting feedback in an easy and fast way, even from not tech-savvy clients. Often it is not easy for my clients to explain to me, what they really mean. With Userback they can show me in an easy and effective way. This saves me a lot of time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This is an easy to use online tool to gather feedback from multiple users. My team focuses on UX Design and most prototyping tools have a way to gather feedback from reviewers, however userback allows us to upload any images, screenshots or PDFs and get feedback. There is no learning curve for clients because it is easy and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any issues at this time - it has worked well for us Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the free trial to see if it works for you - if you are a designer or design agency, chances are that it will be useful. This can also be used internally, not just with clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting client feedback on designs, wireframes and sketches in a consolidated manner Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

With several options to choose from, you get a non-intrusive button or a blurb on your client sites to collect feedback and make quick progress on updates and changes. Userback helps you cut the time it takes to open email, write your feedback, figure out how to add a screenshot or what's worse, skip making any references - instead, have your clients or website visitors leave a direct feedback for a specific element that gets directly into your inbox and integrates with project management tools that will help you follow up quickly. Review collected by and hosted on G2.com.

What do you dislike?

It so well integrated with my tools that there are only requests for more integrations, but no specific 'dislikes'. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication! Userback makes it easy and helps elevate my services. Review collected by and hosted on G2.com.

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VP of Digital Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily create an account (optional) and they can add feedback quickly with notes and annotations that refer to what they are talking about. It takes the quess work out for deciphering feedback through long multiple word docs and screenshots that go back and forth via email. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing that comes to mind! It's well worth the fee. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Userback tasks go straight to asana for as tasks for my team to get to work on. The integration is easy and quick to set up. If process is important to your business, Userback is a must! Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner. It's really easy to use with Wordpress sites, which are the bulk of my projects. I'm currently finding new uses for its feedback functions besides productions sites, like sketching up Landing pages for specific purposes. Review collected by and hosted on G2.com.

What do you dislike?

To be honest I believe Userback delivers what is promised, and have a core of features that fulfill its purpose. I have no complaints so far! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm constantly creating new websites for my clients, but with bigger teams, feedback can get really messy. Userback provides a streamlined flow of information that we can tackle with efficiency. Review collected by and hosted on G2.com.

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Creative Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Custom branding features are coming up. It's one of the bigger reasons why I didn't use it like I wanted...that and the inability to scroll while adding comments. Review collected by and hosted on G2.com.

What do you dislike?

When UB first came out, it was limited on features like branding and being able to SCROLL while adding comments. I need to revisit again because I still get UB emails, and I know a lot of my grievances were remedied with updates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're using WordPress...try Userback first before any plugin. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm having a "Come to Jesus" moment with WordPress. I'm tired of updating plugins and troubleshooting for compatibility. UB is on its own servers, and I don't have to worry about coding that will break my site. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

There are a lot of things I like about Userback, but here are the top ones:

- Can customize the widget that displays

- Users don't have to log in/create an account to leave feedback

- I can upload designs and get feedback on those, too (although users do have to create an account for that) Review collected by and hosted on G2.com.

What do you dislike?

There isn't much I dislike, but I would love to see an integration with Google Sheets (without having to use Zapier). Also I had a user submit some feedback last week but nothing came through -- it could have been user error; I just need to investigate that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Submitting feedback on design, content, placement, images, etc. can be difficult for clients. Letting clients click on the page AND what they want to give feedback on, then type the feedback right there is WAY easier than what has happened in the past (which is anything from super long, disorganized Google docs to photos of notes scribbled on napkins). So they can not only submit feedback more easily but I can comb through it and actually understand what they're talking about. This is a huge time-saver. Review collected by and hosted on G2.com.

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Scrum Master
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The simple UI which is self explanatory to untrained users and the many possibilities to give different kinds of feedback quickly. Also the backend system for receiving and processing feedback, including the notification system is absolutely amazing. Review collected by and hosted on G2.com.

What do you dislike?

To be honest, I cannot think of a single thing to dislike. Userback does 1 thing, but it does it so good and easy that I wouldn't know what to improve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I challenge you to find a better and simpeler to use tool to be honest :-) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting feedback on website design from users and partners. Thanks to Userback gathering this feedback is a painless process for all and communicating on the changes is perfect as well Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The fact that I don't have to schedule multiple review meetings, go back and fort emails of emails and text just make sure I understand what the feed is before investing hours on changes that could be hit or miss. Review collected by and hosted on G2.com.

What do you dislike?

So far I haven't found anything that I dislike but to have these features would be great

1. The ability to customize the wording on the front-end further.

2. Have global option to set replays to feedback (client only, team only, all) so you don't have to select eachtime Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting feedback from clients used to be a big hassle:

We used to use email, slack, PowerPoint with embedded screenshots of issue, then copy and paste the url of the page, then go back and fort through zoom calls, etc... which took so long and wasted so much time.

By utilizing Userback, we've been able to reduce the process by 70%! Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The best part of User back is that it makes things so easy for clients to be able to provide feedback during the build stage of our web design and development. Clients love it as it is very intuitive to use, our team love it as we can communicate on the feedback and include the client as required. Love the integration abilities we have it integrated with our project management tools and it syncs when we receive new feedback etc, so we are always alerted. Review collected by and hosted on G2.com.

What do you dislike?

Would be be good to markup pages in full instead of the screen area you see, but its not a deal killer. We still love it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving many problems, it becomes very handy for the content collection stage in with our projects as we can say to the client - what do you want to say here, what image do you want to replace here etc. Works a treat. Review collected by and hosted on G2.com.

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