Userback Reviews & Product Details

What I like best is that Userback pulls our entire user-feedback workflow into one place. We collect feedback, triage it, respond to users, and capture customer ideas without juggling separate tools. The feedback comes in with the context we need to act on it, the triage flow keeps everything organised, and it's easy to close the loop with customers. Over the past year at Meddle it's quietly become central to how we listen to our users and decide what to build next. Review collected by and hosted on G2.com.

Honestly, not much. The main thing on our wish list is more access to feedback boards on the startup pricing tier — we'd love to use them more without jumping to a higher plan. It's a minor gripe against how much the tool does well, but it's the one area we'd like to see more flexibility. Review collected by and hosted on G2.com.

Setup across multiple sites was quick and easy, and having a central location to view and manage our feedback is so helpful.

The Teams and Jira integrations mean we can pull Userback into our existing process and workflow, which helped us get up and running with Userback fast. Review collected by and hosted on G2.com.

On a few occasions we've run into functionality gaps that seemed so basic that we didn't think to check for them (ie. a guest user being able to filter to only see feedback that they submitted), which was frustrating. But the Userback team has been very responsive to the feedback we send to them, and usually the issues are corrected quickly. Review collected by and hosted on G2.com.

It's really easy for my clients to use, and reasonably priced. Love that it syncs with the project management tools I use - makes it really easy to manage getting the work done. Review collected by and hosted on G2.com.

To start, it did take a bit of figuring out to get around. I also don't really like how the comments are added to the screenshots. I prefer just being able to add text to the screenshot image. Review collected by and hosted on G2.com.

What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother.

Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches.

Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better.

I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. Review collected by and hosted on G2.com.

Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. Review collected by and hosted on G2.com.

I’ve been using Userback since 2019, and I really love how the platform has evolved over the years. It started as a simple feedback tool and has grown into a complete user feedback and bug reporting solution. Features like annotated screenshots, video feedback, session replay, surveys, and integrations make it extremely useful for SaaS and web application teams. The interface is clean, easy to use, and continuously improving. Review collected by and hosted on G2.com.

One thing I’d really like to see improved is the Ideas Portal branding and customization. The default portal URL format like https://xyz.ideas.userback.io/p/ doesn’t look very professional or fully white-label for client-facing use. It would be great to have more advanced white-label options, including fully custom domains and deeper branding control for the ideas portal experience. Other than that, the platform continues to improve regularly with useful updates and new features. Review collected by and hosted on G2.com.

Userback effortlessly turns messy, unclear feedback into something visual, structured, and immediately actionable. The combination of annotated screenshots and video recordings has completely changed how our team handles bug reports and feature requests, making it much easier to understand what’s happening and what needs to be done next. Review collected by and hosted on G2.com.

There’s nothing major for me to complain about, but I do think the dashboard could load a bit faster when there are lots of reports. I’d also love to see more native integrations so I don’t have to rely as much on Zapier or webhooks. Overall, these feel like minor issues compared with the value the product provides. Review collected by and hosted on G2.com.

I love how Userback organizes everything automatically into projects, which keeps feedback organized instead of getting lost in chats or slack threads. It's a game changer, especially for non-technical users who just want to report broken stuff. I also really like how low-friction the reporting process is, making it easy for the team to actually use the widget to report issues. The ability to have everything neatly dropped into relevant folders means that when the dev team has to fix things, they can just open a dashboard and see exactly what's broken. I appreciate how the widget captures environment data with every screenshot, which saves the dev team from having to play detective to reproduce the bug. That's a huge time saver! Review collected by and hosted on G2.com.

Once you get a ton of bugs, QA, PMs, Designers and devs all jumping in, things just keep piling up. And eventually it becomes another inbox for you to check. I guess the biggest hack would be to link it to JIRA or any other ticket management system, so the reported bugs can become a part of the company's ticket management system, instead of living in a separate inbox. Review collected by and hosted on G2.com.

I really like how Userback provides an easy way for our users to give feedback, whether it's a bug report or a compliment, in just one quick entry. It's super easy for them. The video and screenshots that come in with most feedback entries are very helpful. The team behind Userback is responsive, and I had everything up and running in about 15 minutes. Setting up a few webhooks, integrating with Slack, and even making a small API call for users to see their feedback was possible within the first couple of hours. Review collected by and hosted on G2.com.

I have a couple of small issues with Userback. The first one, which is more significant, is the lack of integration to ensure that URLs to feedback aren't wide open. They have some obstruction tools for screenshots but nothing for videos. Ideally, only a user logged into my system should see their tickets, and I'd suggest starting with large identity networks like Clerk. The second issue is that some of the key API calls don't have webhooks working with them, which could be improved. Review collected by and hosted on G2.com.

I use Userback for feedback from my end users. I like the session replays the most because they help us see exactly what the user did before a problem occurred. This makes it easier to replicate the problem, and we don't have to keep asking what exactly the user did. Review collected by and hosted on G2.com.

The session replays are sometimes buggy and sometimes take a very long time (more than half an hour). Also, the initial installation was quite difficult because we don't use a native Vue project, which made it challenging. As a result, I had to do the installation directly in the HTML. Review collected by and hosted on G2.com.

Userback just works. It's super intuitive to use, and it's super easy to explain to users how to leave feedback because they can just download a Chrome extension, take a screenshot, and add annotations. It's also super convenient for us in terms of project management, and we use the Kanban feature to move tickets through their resolution life cycle. The support team is also awesome and super responsive. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.