What's crazy is that you can basically use it to segment web design requests.
So, you can keep your primary support channels clear, and anything web design related can go straight to the designers, but the client can make those requests all from their website, including screenshots, etc.
I'm getting ready to significantly increase my agency's web design sales, and this will basically be the backbone for even communicating with team members about new assignments.
When you look at the backend, it's incredibly simple, but gives you everything you need to scale an agency to a crazy level.
What I'll probably be doing is creating a coming soon template, then add I'll a new site into their system, and then someone adds a code snippet to the maintenance page, and then you can add your VA as a user into the project backend, and just throw them instructions for the project from there.
So, you can handle design communications, and also customer relations, all from one place, rather than having to deal with multiple avenues of communication, which becomes tiring and confusing to monitor. Review collected by and hosted on G2.com.