Userback Reviews & Product Details

During the diagnosis stage, we use the survey feature to collect comments from visitors to a client's website. We use some of these comments to shape the information architecture. The wireframes are shared as Designs for our internal team, then the clients, to provide feedback on. Once approved, we move to design and use the Design feature in Userback to collect feedback and changes from clients. Once signed off and in the build phase, we use the Feedback widget for QA to notify the dev team of bugs. The client utilizes the feedback widget to request amendments from the author. Once it's signed off, we use the Survey feature again to assess feedback from real visitors. It's a brilliant all-round tool. It was easy to implement on websites. Review collected by and hosted on G2.com.

I would like to have more control of the widget's colour, in particular a higher contrast version. Grey text can be hard to read for some people, so a "High Contrast" toggle would be great to see. Review collected by and hosted on G2.com.

Userback makes it super easy for everyone on the design team to report bugs immediately. I love that all submissions are centralized in one place, so nothing gets lost, and it’s easy to see what’s been reported and what’s already being worked on. The email alerts are great too, they keep me updated in real time without having to constantly check the platform. It helps the team stay aligned and ensures that small issues don’t become bigger problems. Review collected by and hosted on G2.com.

When I first signed up, there was no onboarding, which made it a bit tricky to figure out all the features. I had to rely on a coworker to learn how to use it effectively. Some small improvements to the first-time user experience or a short tutorial could make it a lot easier for new users to start using it right away. Review collected by and hosted on G2.com.

Every piece of feedback automatically generates a detailed ticket with the technical information from the console and with browser details. This context cuts issue resolution time significantly. It's easy for both the end-user submitting the feedback and internal teams managing it. Also, the integrations with tools like Jira and Slack help keep feedback flowing. If you are "all in" with your workflows, you'll see much more benefit between ticketing and actioning. Review collected by and hosted on G2.com.

I wish there were a few more customization options for the visual design of the feedback widget itself to help match our brand. Having slightly more flexible options for managing user accounts and team access within the administrative panel would be a welcome improvement. Review collected by and hosted on G2.com.

Tracking feedback for both internal QA and client QA is straightforward. I also appreciate the ability to record feedback using screenshots or videos. Userback has helped streamline the feedback process at both the team and client levels. Since we started using Userback a few years ago, we've seen a noticeable reduction in feedback churn and improved refinement of our website builds. We wouldn't be able to create the quality products we do without Userback. Our clients also enjoy using it and value having an interactive way to provide feedback, rather than relying on Google Docs or other methods. Review collected by and hosted on G2.com.

One thing I've noticed is that I often get tagged in many tickets, but unless someone actually assigns them to me, it's not straightforward to track what I've been tagged in. It would be really helpful to have a feature that lets you quickly view all the tickets where you've been mentioned.

Additionally, having a summary of the topics or questions people are raising would be a great improvement. Sometimes, it's challenging to sift through long comment threads just to understand the main issue.

If there were a way to get an AI-generated summary of both the tickets assigned to you and those where you've been tagged, it would make it much easier to grasp at a glance what people are asking or what the main concerns are. As someone in a director role, I'm not always involved in the details of every ticket, but occasionally, issues come up that require my attention. Having a high-level, at-a-glance overview would be extremely valuable.

This would be helpful on the dashboard level to have a summary for all of the projects that you're involved in, and also when you click into a project. Review collected by and hosted on G2.com.

What I value most about Userback is that I no longer have to guess what users mean when they report issues. We've all experienced those vague reports where someone just says "it's broken," leaving you puzzled and unsure how to replicate the problem. With Userback, users can easily capture a screenshot and highlight the specific issue, making everything much clearer. Now, I can truly understand the problem from their point of view. Review collected by and hosted on G2.com.

Nothing major really, the core stuff works well and the team actually uses it which says a lot. I've tried other feedback tools before where people just ignored them after a week because they were too clunky or annoying. That hasn't happened with Userback. It does the job it's supposed to do and stays out of the way. Review collected by and hosted on G2.com.

Userback is hands-down the fastest way we’ve ever found to collect visual feedback, annotated screenshots, and video recordings from my clients. The browser widget is easy for users to input info & saves me hours of “can you tell me more?” back-and-forth.

We especially love:

Session replay + video feedback combo (seeing exactly what the user experienced is gold)

Direct integrations with Slack

The new AI summary/feature voting board has cut our prioritization meetings in half

Public roadmap/feedback portal so customers can see we’re listening Review collected by and hosted on G2.com.

the widget customization options are good but still not as flexible as some enterprise tools (e.g., you can’t fully white-label the widget yet). Review collected by and hosted on G2.com.

I’ve been using Userback for both client projects and internal work, and it has completely changed how we collect and process feedback. Instead of going back and forth through emails and screenshots, users can now leave visual feedback directly on the site with annotations, screen recordings, and full context. That alone has saved us a huge amount of time and confusion.

The setup is very straightforward. I just added the script, customized the widget with our branding, and it was live in minutes. What really makes it stand out is how it captures the user’s environment, browser details, and sometimes even session replays, which makes debugging way easier for developers and designers. It takes feedback from vague to actionable instantly.

The integration with other tools like project management and communication platforms also makes life easier. We route feedback directly into our workflow, which helps our team stay organized and responsive. It has worked very well for client websites, internal QA, and even ongoing product improvement where feedback is constant.

I would easily recommend it to any agency, SaaS team, or product builder who wants a more professional feedback workflow. Review collected by and hosted on G2.com.

Like any advanced tool, some of the automation and routing options take a little time to configure if you want it customized perfectly, but once that’s done, the system runs smoothly. For smaller basic use cases it might feel like more than you need, but for agencies, product teams, or anyone dealing with regular client feedback, it’s absolutely worth it. Review collected by and hosted on G2.com.

Userback makes client feedback very simple.

My clients can point to the exact section on the website where they want a change, which removes all confusion.

It has saved me a lot of time and made my communication with clients much easier.

Integrating to the website is extremely easy (especially on Wordpress).

I use it on most websites I build because it works reliably and is easy to set up. Review collected by and hosted on G2.com.

There is nothing major that I dislike. At times I feel the interface could load a little faster, but it has never affected my work.

Overall the experience has been very smooth. Review collected by and hosted on G2.com.

Userback is a core part of my job (I work on a clinical trial). It is extremely easy to use and very intuitive which is a huge plus because I am using it for almost my entire work day. My favourite features of Userback is the visual feedback tools. As part of our project we have numerous team member from across the globe contributing and having the ability for everyone to capture screenshots or short video recordings when an issue pops up has saved us a lot of back and forth. Review collected by and hosted on G2.com.

I honestly don't have anything that I dislike about userback. It does exactly what we need it to do and it was effortless to learn how to use. Review collected by and hosted on G2.com.

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com.

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com.