Workato Reviews & Product Details

I really enjoy using Workato because it is an extremely useful tool for developing and integrating applications from start to finish, making automation processes smooth and straightforward. The user interface is intuitive, and I have not encountered any issues accessing its features. With just a partner account, setting up systems and handling integrations becomes very simple. Review collected by and hosted on G2.com.

I don't see any features not working well, but there are some gaps or enhancements required for Workato's work labs. The current feature is limited to linking with the data tables and needs more integration with the rest space. There's also a limitation to integrate only with one data table at a time for each workflow. Review collected by and hosted on G2.com.

Workato is an excellent tool for automating tasks and improving processes. What I find truly impressive is that we no longer have to rely on our ERP vendor for new features or automations; instead, we can handle everything ourselves using Workato. Personally, I have implemented numerous enhancements that have greatly benefited the Finance team, resulting in an estimated annual savings of around 1,000 hours.

Also tool is so ease of use that you donot need to have any technical knowledge. Review collected by and hosted on G2.com.

Nothing much but I feel more connectors or actions can be added. Review collected by and hosted on G2.com.

I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely. Review collected by and hosted on G2.com.

I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts. Review collected by and hosted on G2.com.

Workato supports a lot of Marketing/Sales/Event tech platforms. It also has a lot of actions/triggers for each of the application it supports which makes it really easy to integrate 2 platforms that don't have OOTB native sync. Review collected by and hosted on G2.com.

Workato errors out/freezes when the job-queue increases, we've seen the platform freeze for around 6 hrs when we'd synced an initial batch of 400k records from HubSpot to NetSuite. Their engineering team said it's a caching issue, but we faced the same issue again when we synced 100K records. Review collected by and hosted on G2.com.

does a good job connecting systems that usually don’t play well together. Once you set up a recipe, it runs in the background without much babysitting, which is great if you’re trying to clean up processes that used to depend on manual steps. Review collected by and hosted on G2.com.

The biggest drawback is that it can feel heavy once you move past simple recipes. Complex flows get hard to read, and debugging isn’t as smooth as it should be. When something fails, the logs help, but tracking down the exact cause can take more digging than you’d expect. Review collected by and hosted on G2.com.

I like the simplicity of use in Workato, even though I'm a software architect working with a team of engineers. It's very powerful once the connections are made, as it provides an integrated platform that can accomplish multistep tasks. We use data tables, connectors, custom connectors, connections, and recipes, which give our team granular control over the systems we use daily. By having these components behind a single clean UI, we can accomplish repetitive tasks with enterprise business information at scale. Review collected by and hosted on G2.com.

I think Workato markets itself as a no code platform, but some of the most valuable functionality isn't really unlocked unless you have an understanding of the code. Right now, the way we're using it at Caesars Entertainment is heavy on custom code. The initial setup was very complicated because of the complex use case we were building from scratch. Review collected by and hosted on G2.com.

What I like best about Workato is its automation capability and how easily it can be configured with tools like Outlook, AWS SQS, and other systems. It simplifies integrations and reduces a lot of manual effort. Review collected by and hosted on G2.com.

What I dislike about Workato is the limited visibility into logs when an error occurs. There should be an easier way to view detailed error logs directly within Workato, instead of having to contact the Workato support team to understand what went wrong. Review collected by and hosted on G2.com.

What I like most about Workato is how simple it makes complex automation. You can connect dozens of apps and data sources without writing heavy code, and the drag-and-drop interface is intuitive enough for non-developers while still offering depth for technical users. The library of pre-built recipes saves a lot of time, and the integration capabilities are top-notch — it connects smoothly with CRMs, ERPs, cloud tools, and internal systems. Their customer support team is responsive and proactive, which really helps when testing or scaling automations. I use Workato daily to streamline repetitive workflows, and it’s now a core part of our operations. Review collected by and hosted on G2.com.

The platform is very capable, but managing complex multi-step automations can feel overwhelming at first. Some of the advanced error-handling and condition logic requires a bit of trial and error to master. It’s also worth noting that performance can dip slightly when dealing with very large data volumes, though this is rare. Review collected by and hosted on G2.com.

What I like best about Workato is its ability to automate complex processes with minimal coding. Its integration recipes feel like writing code but with far less effort. Workato connects systems seamlessly, offers a rich library of prebuilt recipes, and makes ongoing maintenance easy. Review collected by and hosted on G2.com.

What I dislike about Workato is that the cost scales based on the number of tasks, which can become expensive for high-volume automations. Additionally, exporting job log data to CSV is limited to 1000 rows, which can be restrictive for larger datasets. Review collected by and hosted on G2.com.

Their AI help bot is one of the best I have used so far; they don't just ingest the knowledge base and call it a day, but it could actually troubleshoot your problem and guide you to where you want to be. If that does not work, there are always human customer support too; they are awesome. Easy, not super easy to use, but everything has been documented, just follow the document and you will be fine Review collected by and hosted on G2.com.

The only downside is it is still a growing product, so sometimes there is a feature that you want that is not available right away. Review collected by and hosted on G2.com.