Pipedrive Reviews & Product Details

This is by far the best CRM I've used. The pipeline page is super clean and easy to understand where deals sit at a glance.

Tasks make it easy to stay on top of deals and reminders of random follow ups for existing clients.

Reports are easy to pull.

Custom fields are again easy and nice to have.

The search bar! search for ANYTHING with it, not limited to titles or names. and if you can't find something, you can ADD it as a new person/organization for example.

We've been using it for many years and impressed at all the changes and improvements we see. This team obviously loves their product and wants to improve it. Review collected by and hosted on G2.com.

Hard to come up with things I don't like about pipe drive.. I cannot think of a time where I was annoyed using the platform. Review collected by and hosted on G2.com.

As someone who's only used Salesforce in past positions, Pipedrive is a breath of fresh air. The UI is modern and easy on the eyes, pulling reports is intuitive and the interface is easy to pick up on. Review collected by and hosted on G2.com.

It's been difficult to get quick answers for questions. Our account manager is great but it's difficult to book time with them (I have to find an old email with a link to a calendar to find time). Also, unless you have full admin rights it can be hard to do something simple like a free trial of a new feature (you have to request access, admin has to approve, and then admin has to go into user settings and enable the feature). Also, the business card scanning feature in the app has been a neat additional to try, but it desperately needs upgrades (we submitted feedback through our account manager). After you scan the lead and hit save, it takes you back to the main Pipedrive screen and you have to search to find where it went. You also can't tag it to a specific campaign. Review collected by and hosted on G2.com.

API Direct Fields that allow easy integration with other software, Flexibility for how you set-up your fields, job deal displays, etc. Review collected by and hosted on G2.com.

The Lack of a Boolean Automated Check-List that can be applied to different stages in the pipeline is super critical to stop jobs from continuing down sales funnel without correct documentation. Fields are hard blockers that you can require, but the actual task lists of calling a homeowner, emailing, follow-up, notes, other than data fields is all optional. Review collected by and hosted on G2.com.

Pipedrive works well as the single source of truth for a fairly complex, multi-stage B2B outreach pipeline. The stage structure is flexible enough to model a real sales cycle with multiple contacts per company, filtering and segmentation make it easy to see exactly where every deal stands, and CSV/XLSX exports are clean and reliable when we need to cross-reference deal data in other tools for reporting or automation. Review collected by and hosted on G2.com.

The biggest gap for us is native integration with AI assistants. We currently manage a lot of our outreach workflow by exporting Pipedrive data and manually cross-referencing it with email threads in a separate AI tool — a first-party MCP connector or richer API support for AI agents to read/update deal stages, log notes, and flag stale deals directly would save a lot of manual syncing. It's also hard to see, at a glance, the true "last outbound touch" on a deal when multiple team members are working the same account, since activity is spread across individual logs rather than surfaced clearly at the deal level. More granular fields for tracking cycle position (e.g., which contact and which touch number a deal is on) would also reduce the need to encode that info into stage names. Review collected by and hosted on G2.com.

The visual pipeline and activity-based selling logic are by far the best features. It keeps sales reps focused on the next concrete action rather than getting lost in administrative overhead. The UI is exceptionally clean, intuitive, and quick to adopt for teams that previously relied on spreadsheets or complicated ERPs. Automated follow-up triggers, seamless two-way email sync, and clear stage visibility give management an immediate, realistic picture of pipeline health and deal velocity. Review collected by and hosted on G2.com.

While it handles core B2B sales stages flawlessly, advanced reporting and deep cross-pipeline analytics can feel somewhat limited unless you are on the highest tier. Handling complex multi-product quotes or multi-tier pricing often requires third-party add-ons rather than out-of-the-box functionality. Also, the native marketing and campaign tools are relatively basic compared to dedicated outbound/marketing automation platforms. Review collected by and hosted on G2.com.

Ease of use from start to finish, especially since it integrates smoothly with our already existing tracking software. We haven’t run into any performance issues so far. The setup process was also well supported by our rep, who helped confirm pricing and accounts before we even got off the call.

Pricing was competitive and better than anything else we reviewed. I haven’t had a chance to use any of the AI smart tools yet, but I’m confident it will work for us too, given how well everything else has gone. Review collected by and hosted on G2.com.

Haven't run across anything yet that has been an issue for us Review collected by and hosted on G2.com.

I love Pipedrive and everything except things described below. Review collected by and hosted on G2.com.

I am absolutely disappointed in the fact that Pipedrive is not allowing me to set up 1 specific timezone for all users in the entire company. My team is multi national and everyone has own timezone. When a user outside of the US is adding an activity past midnight his own time, then my reports show this data in the future! Because we operate in the US. I hate this and this is one of the features that I am going to look for in CRM when my company grows bigger.

I am not a programmer and such. However I was able to learn how to set up Pipedrive myself over the years. Right now I have a lot of automations that work. But some of them fail from time to time, so now I am afraid that if I change something the work process will be hurt, so I accept the fate and I reactivate automations from time to time so they are not deactivated while the work process. I wish Pipedrive had a separate team that would log in to my account and make it all work. Right now Pipedrive only can have an online call where managers guide me. But what I have can't be fixed in 1 hour, it takes a lot more time and knowledge.

Everything else is nice and I love Pipedrive's feature. Review collected by and hosted on G2.com.

I love Pipedrive because it’s simple and intuitive to use, while still being powerful enough to do everything I need. They’re constantly improving the platform and adding useful new features without making it feel more complicated or overwhelming. It’s a great balance of functionality and ease of use. Review collected by and hosted on G2.com.

I wish the email functionality within Pipedrive were a little more robust. I use it as my primary email client, so I’d love to see more of the features you’d typically find in a dedicated email app, such as access to spam, the ability to create custom folders for organizing and archiving emails, Better inbox rules/filters and attachment management. Review collected by and hosted on G2.com.

It is easy to understand and figure out. It keeps things simple, and doesn't add unnecessary layers that makes it complicated like other CRMs. Review collected by and hosted on G2.com.

My main thing I dislike about Pipedrive is not being able to pull a history record for a certain deal. For example, if I'm calling 50 people throughout my CRM about a "Deal" or listing I have for a property at abc Street, I can easily tag the Deal to the person in the notes, and that notes then can also be found in the Deal, along with anyone else whose been called on and tagged, but that list itself can't be easily downloaded or exported.

This matters to my team because we share the progress and direct feedback with out clients and share the notes so they can see first hand how the market is responding to their property.

This seems like a silly, easy fix that hasn't been figured out in Pipedrive yet. It's does all these amazing things, but it does not allow for the notes that already exist underneath a Deal to be easily downloaded. Review collected by and hosted on G2.com.

Pipedrive is very easy to use with all of the functionality that I need to track the businesses and people that I communicate with. All of the information I need is available with a quick search and the ability to create saved filters has been a big time saver when it comes to running some of the processes that I need to run to keep our data accurate and up to date.

I can easily find communications that I have sent to clients in the past and the ability to set reminders has saved me on more than one occasion. I also like the ability that others can see the historical information for when I am away or in a call and unable to speak.

The ability to add user defined fields has also been a huge asset. We have been able to track information that is not natively tracked in Pipedrive. We can now track information specific to reports that we want to run related to churn. These help us to determine who we need to reach out to when churn inevitably happens to try and mitigate it or learn from it. Review collected by and hosted on G2.com.

So far, I haven't come across anything that I truly dislike about Pipedrive. Review collected by and hosted on G2.com.