# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,046 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users commend the **ease of use** of Pipedrive, appreciating its intuitive interface and seamless navigation. (574 reviews) - Users value the **intuitive interface** of Pipedrive, appreciating its ease of use and customization capabilities. (274 reviews) - Users appreciate the **simplicity and user-friendliness** of Pipedrive, making it easy to manage tasks and integrate systems. (243 reviews) - Users appreciate the **helpful support and training resources** offered by Pipedrive, enhancing their CRM experience. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing organization and enabling effective campaign attribution effortlessly. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users express frustration over the **missing features** that come at a high cost, limiting functionality for solo practices. (230 reviews) - Users find Pipedrive's **limited features** restrictive, especially for advanced reporting and necessary automations. (151 reviews) - Users find the **learning curve steep** , requiring extensive training and time to master Pipedrive's functionalities. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar not syncing essential meeting details. (108 reviews) - Users find Pipedrive to be **expensive** , with high costs for add-ons and features suitable for solo practices. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Comprehensive CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanna M. **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I like Pipedrive because it helps me manage my prospects and current clients effectively. All my prospects are in one place, and I can visualize which stage each one is at. This ability to have a good visualization of project stages and pipeline is something I really appreciate. It allows me to group clients and have a better understanding of what activities need to be done. **What do you dislike about Pipedrive?** I use the Projects feature a lot, and that could improve. It should have more reports and more project management tools. Also, the initial setup of Pipedrive is not easy, I'm still doing it. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my prospects and clients. It keeps all my prospects in one place and helps me visualize the stages they are in, so I have a better understanding of what activities need to be done. **Official Response from Jorge R.:** > Hi Giovanna, Thank you for your feedback! We’re glad to hear that Pipedrive helps you manage prospects and clients effectively, giving you clear visibility into stages and activities. We also appreciate your input on the Projects feature and the setup process, this is valuable feedback for our team as we continue to improve reporting, project management tools, and onboarding. If you require assistance with your initial setup, kindly reach out to support. Best regards, Pipedrive Team ### 2. Pipedrive Fan: Easy Setup, Customizable, and Excellent Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Head of Operations (COO), Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Pipedrive?** Drag and drop; customizability; ease of implementation; robust report; incredible call quality directly from app-to-cell; Android and iOS apps perform effectively. In short -- I am a huge fan of Pipedrive. **What do you dislike about Pipedrive?** I need to finish doing the training modules in Pipedrive Academy - which is a problem with me, not Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Our prior "CRM" (Jobber) lacked the capability to bring all of our customer interactions into one centralized hub. Pipedrive has solved those issues and is guiding our operational emphases in customer service, inbound leads, and invoicing. **Official Response from Jorge R.:** > Hi Eric, Thanks for your feedback! We’re thrilled to hear you’re such a big fan of Pipedrive. It’s great that features like drag-and-drop, customization, reporting, and calling are working well for you across both web and mobile. We’re also glad Pipedrive is helping you centralize customer interactions and guide your operations more effectively. Best regards, Pipedrive Team ### 3. Real-Time Team Updates and Deal Notes That Keep Everyone Aligned **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Pipedrive?** The ability for the whole team to be on at the same time and making updates in real time. I love being able to leave notes on different deals. **What do you dislike about Pipedrive?** It can start with an almost overwhelming number of options to enter. Parring it down to make it work more smoothly was key for us. **What problems is Pipedrive solving and how is that benefiting you?** Communication across various employees has always been an issue. We used to have to check in with different people in the store about one customer. Now all the information is in one place and it is easier to know what needs to be followed up on. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We're happy to hear that real-time updates and deal notes help your team stay aligned and collaborate more easily. We also appreciate your feedback about the number of options at the start. Customizing Pipedrive to fit your workflow can definitely make things smoother, and we're glad that helped your team. Best regards, Pipedrive Team ### 4. Efficient CRM with Handy Daily Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Afolabi L. **Reviewed Date:** November 23, 2025 **What do you like best about Pipedrive?** I find Pipedrive incredibly useful as my CRM at work. It truly shines in its ability to help me remember meetings and tasks, and I greatly appreciate being able to view all my leads and deals in one central location. This consolidation makes my job significantly easier and more efficient. Additionally, the feature allowing the linkage of emails to Pipedrive is very practical, streamlining my communications within the CRM framework. Another aspect I enjoy is the daily progress report available in the notification section. This feature is not only 'pretty cool,' as I mentioned, but it also provides a quick overview of my day's achievements, allowing me to determine if I've completed everything necessary before ending my workday. Overall, Pipedrive offers functionality that resonates well with my work habits, as indicated by my high likelihood of recommending it to colleagues. **What do you dislike about Pipedrive?** I find the interface of Pipedrive too serious and lacking in modernity, particularly with the absence of customizable color options. It would be significantly improved by incorporating a Dark Mode. This feature is essential for those of us who work in the evenings, as Dark Mode aids in accessibility and enhances the user experience by reducing eye strain in low-light conditions. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive helps me remember meetings, manage tasks, and view all my leads and deals in one place. It also provides a daily progress report, aiding quick decision-making at the end of the day. **Official Response from Jorge R.:** > Hi Afolabi, Thank you so much for sharing your experience! We're happy to hear that Pipedrive helps you stay organized, keep track of your meetings, and manage all your leads and deals in one place. It’s great to know the daily progress report is useful in wrapping up your workday. We also appreciate your feedback about the interface and customization options. A Dark Mode is available ( https://support.pipedrive.com/en/article/quick-actions-in-pipedrive ) , We’ve shared with the team your suggestion regarding modernizing the UI and color options so it can be considered as we continue improving the platform. Best regards, Pipedrive Team ### 5. Facilitate Management with Intuitive Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Yadira V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like the order I have with Pipedrive, the reminders, my daily summaries, my calendar, and the notifications. Having all the tools that Pipedrive offers makes my work much easier, especially when handling a high volume of deals, allowing me to have order in my management and to complete my scheduled activities or those of higher priority. Once I explored the CRM on my own, I liked it because it is easy and intuitive. Additionally, it is the tool that helps me perform my work efficiently. **What do you dislike about Pipedrive?** Perhaps the only thing that usually delays my activities is the synchronization of my emails. **What problems is Pipedrive solving and how is that benefiting you?** It helps me manage from the first contacts to the closing of the deal, keeping my tasks organized with daily summaries and notifications, which makes my work easier, especially with a high volume of deals. **Official Response from Jorge R.:** > Hi Yadira, Thank you for your feedback! We’re glad to hear that Pipedrive’s reminders, daily summaries, calendar, and notifications help you stay organized and manage a high volume of deals efficiently. It’s great that you find the platform intuitive and effective for completing tasks from first contact to deal closing. We also appreciate your note about email synchronization and will share it with our team. Best regards, Pipedrive Team ### 6. Effortless CRM with Superior User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Creative J. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Pipedrive?** I like the user experience in Pipedrive. It's so simple, neat, and clean compared to any other CRMs. Pipedrive is very simple and easier to understand, especially when compared to something like HubSpot, which can be quite difficult with a lot of text. The setup was very easy, and I just got support which helped me with setting up. **What do you dislike about Pipedrive?** I think it is a bit costlier compared to any other CRMs right now. I think they should give us different pricing, maybe for startups or something like that. Or a discount or, like, country-wise based on pricing they should keep. Instead of keeping it like dollars all the time. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to store contacts and deals. It helps me create custom fields for each person and match them, improving data management and integration with APIs. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that you enjoy Pipedrive’s simple, clean, and easy-to-use interface, and that the setup process and support made getting started smooth. We also appreciate your thoughts on pricing and will share your suggestions with our team. It’s great to know Pipedrive is helping you manage contacts, deals, and custom fields effectively while supporting API integrations. Best regards, Pipedrive Team ### 7. Highly Customizable, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Larry S. **Reviewed Date:** February 06, 2026 **What do you like best about Pipedrive?** I use Pipedrive for organizing incoming leads for our sales team. I really like the customization it offers because it allows us to tailor to our needs and avoid having more than necessary. It also provides visibility on who is working on what, which is very helpful. **What do you dislike about Pipedrive?** I'm still learning Pipedrive, but the integration with other apps and sending notifications could be clearer. I'd like to send an email notification to a salesperson when a lead has their label. The initial setup wasn't too bad, just took longer than I expected. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for organizing incoming leads for our sales team and getting visibility on who is working on what. **Official Response from Jorge R.:** > Hi Larry, Thank you for your review! We’re glad to hear that Pipedrive’s customization and visibility are helping you organize incoming leads and keep your sales team aligned. We also appreciate your feedback about integrations, notifications, and the setup experience. Those are important points, and we’ll be sure to share them with our team as we continue improving clarity and ease of use. Best regards, Pipedrive Team ### 8. Streamlined Sales Processes with Room for Better Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Noah H. **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** I have found Pipedrive to be significantly valuable for managing our sales pipeline by improving how we handle quotations and track year-to-date sales. The software has made generating, sending, and tracking quotes remarkably simple, with everything stored efficiently to prevent loss or oversight. Pipedrive has enhanced our sales process by streamlining operations, improving team collaboration, and offering actionable insights that propel our business forward. I appreciate how easy it is to set up, with a guided onboarding process that can have you up and running in minutes. As a highly reliable and effective solution, Pipedrive is a great recommendation for any organization looking to optimize its sales management processes. **What do you dislike about Pipedrive?** While Pipedrive's automation is useful, setting up complex multi-step workflows can feel unintuitive. Users without technical experience might struggle to fully leverage its automation potential. Creating multi-step, conditional workflows can become cumbersome. For example, if you want a workflow that sends different emails depending on customer type, updates multiple custom fields, and assigns tasks, you often need to create multiple separate workflows. It would be beneficial to introduce a more visual flowchart-style workflow builder where users can easily map out multi-branch logic in one interface and allow combining multiple triggers and conditions within a single workflow instead of forcing multiple separate automations. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently manage quotations and track sales, streamlining our sales process, enhancing team collaboration, and providing actionable insights. **Official Response from Jorge R.:** > Hi Noah, Thanks for your review. We're glad Pipedrive has made quoting and tracking sales easier for your team and that onboarding helped you get up and running quickly. We appreciate your feedback on automation, you’re right that complex workflows can feel tricky, and your suggestion for a more visual builder is very helpful. We’ll share it with our team. If you require assistance, please do not hesitate to reach out to our support. Thanks again for taking the time to share your experience. Best regards, Pipedrive Team ### 9. Fast, Clear Communication and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin G. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I love that Pipedrive enhances our customer communication, offering very fast and clear channels for calling, emailing, and texting clients. This efficiency is crucial for our team to deliver information quickly and accurately, directly benefiting our interactions with customers. Additionally, I find that whenever we need assistance, the response time is impressively quick and the support is approachable, making problem resolutions straightforward and less time-consuming. The setup process is also very easy to understand, which was a significant advantage when integrating it into our workflow without hassle. Overall, the simplicity and reliability of Pipedrive contribute substantially to our operations running smoothly. **What do you dislike about Pipedrive?** Sometimes the system is down, which can be inconvenient. Additionally, when sending an email in the mornings, it is not always visible as sent, creating uncertainty in communication. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for fast communication, making it easier to find customer information and schedule appointments, enhancing clarity and speed in emails. It simplifies customer interactions and supports quick issue resolutions with fast response times. **Official Response from Jorge R.:** > Hi Joaquin, Thank you for sharing your feedback! We're happy to hear that Pipedrive helps your team communicate quickly and clearly, and that setup and support have been easy and reliable for you. We also appreciate you mentioning the times when the system goes down and when sent emails don’t show right away. Your feedback helps us keep improving. Thanks again for taking the time to share your experience! Best regards, Pipedrive Team ### 10. Customization and Efficiency at a Good Price **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson P. | Profesor universitario **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I like using Pipedrive to manage my sales pipeline as an insurance broker because it helps me stay organized and achieve my goals. I love being able to save proposal files for each deal and track commercial KPIs in a playful way. I appreciate being informed and making decisions based on sales information. The customization of the funnel and other parts of the system is something I value greatly because I can tailor Pipedrive to my tastes and preferences, allowing me to make changes to my funnel, stages, types of activities, and other custom fields, creating a very user-friendly environment. I also found that the cost-benefit ratio is excellent, especially with the Lite plan, which has everything I need at a very affordable cost. Although the initial setup process was complex in the first 60 days, I found it intuitive thanks to YouTube videos that helped me learn to use it better. Additionally, the integration with tools like Google Calendar, Google email, and Chat GPT is fantastic. **What do you dislike about Pipedrive?** So far, there is nothing I don't like. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales flow, maintaining historical records and achieving my goals. It allows me to customize my pipeline and track commercial KPIs, which facilitates informed decision-making. **Official Response from Jorge R.:** > Hi Nelson, Thanks so much for your review! We're really glad Pipedrive helps you stay organized, track your KPIs, and manage your sales flow in a way that fits your style. It’s great to hear that the customization options and integrations with Google and ChatGPT make your work easier. We appreciate you mentioning the learning curve at the start, if you ever need help or tips, our team is always here for you. Best regards, Pipedrive Team ### 11. User-Friendly CRM with Room for Automation Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer F. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I find Pipedrive to be incredibly user-friendly, making it a breeze to navigate through its features. I love that I can set task reminders for myself, which helps me stay organized and on top of my responsibilities. The variety of options available, such as phone calls and emails, greatly enhances my ability to manage different tasks efficiently. I also appreciate its capability to keep me organized by ensuring no contact is forgotten, which is crucial in my role. The affordability of Pipedrive compared to other CRM tools is another aspect I value, as it provides the majority of functionalities needed for effective lead tracking without being as expensive as alternative solutions. **What do you dislike about Pipedrive?** I find that some tasks in Pipedrive could be streamlined, particularly regarding the automation functions. Setting up automation processes could be easier. Additionally, when I was initially setting up my pipeline, there were certain tasks that Pipedrive couldn't perform, which I've seen in other CRM tools like HubSpot, indicating that there is room for growth. Also, while the initial setup was somewhat easy for me due to my familiarity with CRM tools, I believe that the onboarding support could be improved and made more thorough. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track leads, deals, and timelines, keeping me organized and ensuring contacts aren't forgotten. **Official Response from Jorge R.:** > Hi Jennifer, Thank you for your feedback! We’re glad to hear that Pipedrive helps you stay organized, track leads, and manage tasks efficiently. We also appreciate your notes on automation and onboarding, our team is always working to improve these areas, and your input is valuable for making Pipedrive even better. Best regards, Pipedrive Team ### 12. Revolutionized Our Sales Process Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I use Pipedrive for the full sales drive from lead generation to managing current and future clients. The web visitors and prospector features are perfect and integral to my workflow. I appreciate how massive the impact is on qualifying leads, as it saves me a great deal of time from having to trawl through contacts on LinkedIn and across the internet. Having direct contact with the right people is a huge advantage, especially in an industry where reception desks often serve as hurdles. Pipedrive helps us bypass these, allowing for valuable use of time. I genuinely enjoy the way Pipedrive flows, which makes it quite beneficial for learning and training purposes. The integration with Xero and Google Workspace is seamless, enhancing productivity by creating a unified ecosystem. The initial setup was very easy, thanks to the quality onboarding process that streamlined our transition to Pipedrive. **What do you dislike about Pipedrive?** Nothing as yet. If I do find something I am confident the team at Pipedrive will listen & evolve. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for sales management, saving time in lead qualification and direct contact. It streamlines our process, skipping reception hurdles. Integration with Xero and Google Workspace is seamless, with easy setup and quality onboarding. **Official Response from Jorge R.:** > Hi Ryan, Thank you for your feedback! We’re glad to hear that Pipedrive is helping streamline your sales process, from lead generation to client management. It’s great to know that features like Prospector, web visitors, and integrations with Xero and Google Workspace are saving you time and improving productivity. We’re also happy that the onboarding made your setup easy! Best Regards, Pipedrive Team ### 13. Simple and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriels B. | Vice President , Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pipedrive?** Simple & Easy to use, & easy to teach the team to use **What do you dislike about Pipedrive?** That you have to pay per seat which can get pretty expensive if you are new and have a big team **What problems is Pipedrive solving and how is that benefiting you?** The main problem is that there is no clear way to track the sales & delivery pipeline, Pipedrive does both of that. **Official Response from Jorge R.:** > Hi Gabriels, Thank you for your review! We're glad to hear that you find Pipedrive simple to use and easy to teach your team. It's also great to know that Pipedrive helps you clearly track both your sales and delivery pipelines. We appreciate your feedback about the per-seat pricing and will share it with our team. Best regards, Pipedrive Team ### 14. Outstanding Support and Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Pietro F. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** Customer support and product knowledge are excellent. Whenever I need help, our account manager is always available and ready to assist us, ensuring there is a solution for every issue we encounter. **What do you dislike about Pipedrive?** There are a few features that could certainly use improvement. Some of the basic functions feel a bit clunky, but overall, none of the issues are major. **What problems is Pipedrive solving and how is that benefiting you?** The whole process runs smoothly, and at no point have we felt the need to make any changes. We have gained much more clarity regarding client ownership, and we've made significant progress in reminding ourselves to follow up, an area where we previously struggled. **Official Response from Jorge R.:** > Hi Pietro, Thank you for your feedback! We’re glad our support team has been helpful and always available when you need them. We appreciate your notes on features that could improve. It’s great to hear Pipedrive is giving you more clarity on client ownership and helping you stay on top of follow-ups. If you need anything, we’re here to help! Best regards, Pipedrive Team ### 15. Effortless Sales Management with Intuitive Interface and Time-Saving Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive. **What do you dislike about Pipedrive?** The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better. **What problems is Pipedrive solving and how is that benefiting you?** Sales CRM **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 16. Intuitive CRM with Easy Data Access and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its excellent user interface, which greatly enhances usability and makes interaction smooth and intuitive. The ease of access from various devices like phones and computers, coupled with its cloud-based nature, facilitates seamless operations irrespective of location. I find the real-time data access and reporting features invaluable, as they allow me to make informed decisions based on current information. Additionally, I value the straightforward process of modifying fields, which contributes to a more tailored and efficient workflow. The initial setup was good, making the transition smooth and reinforcing my choice to switch to Pipedrive from SAP. Overall, these factors combined significantly benefit my management of CRM and sales cycles. **What do you dislike about Pipedrive?** I dislike the way Pipedrive handles multiple deals for the same project. It is challenging to segregate these deals easily to avoid duplicates. Specifically, when quoting to multiple companies for the same job, I prefer the opportunity to be listed as a single item rather than multiple entries. This issue is particularly problematic in the construction field where multiple vendors are often involved in the same project. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive provides easier access to reports and real-time data, and the cloud-based interface offers seamless access across devices. Its user-friendly design and customizable fields enhance my workflow efficiency. **Official Response from Jorge R.:** > Hi Kevin, Thank you for your feedback! We’re glad to hear that Pipedrive’s user-friendly interface, cloud access, and real-time reporting are helping improve your workflow and sales management. We also appreciate your note about handling multiple deals for the same project, your input helps us understand where improvements can be made. Best regards, Pipedrive Team ### 17. Easy Merchant Lead Management and Access **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Sales Development Representative, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Pipedrive?** Maintaining leads of my merchants and accessing the leads is pretty easy. **What do you dislike about Pipedrive?** Need a bit colorful................ . . . .. . .. . . . . . **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps organize and track sales leads in one place, making it easier to manage the sales pipeline and follow up with prospects. This improves efficiency and helps close deals faster. **Official Response from Jorge R.:** > Hi Jaime, Thank you for your feedback! We're glad to hear that Pipedrive makes it easy for you to maintain and access your merchant leads and helps you stay organized while managing your sales pipeline. We also appreciate your suggestion about adding more color to the interface. Feedback like this helps us understand how we can improve the user experience. Best regards, Pipedrive Team ### 18. Effortless Integration, Needs Better Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Johnathan D. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I find Pipedrive amazing to work with due to its automation flow and user-friendly interface, making it easy to maneuver through the system. It's a great asset for my company, and I'm excited to build on the capabilities we’ve already started implementing. I particularly appreciate how effortlessly the stages within Pipedrive flow and how it facilitates easy communication with my entire team, ensuring clarity about our ideal stages. The integration capabilities of Pipedrive are also excellent, seamlessly connecting with tools like Slack, Aircall, and Postman, which makes our workflow smooth and interconnected. **What do you dislike about Pipedrive?** I find the ease of setting up automations in Pipedrive needs improvement. Although there are tiered functionalities, it sometimes requires digging through numerous workarounds to achieve automation tasks. Additionally, the initial setup presented challenges specifically related to the automation flow, necessitating support from Pipedrive to configure it correctly. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive facilitates seamless integration with tools like Slack and Aircall, enhancing automation and communication efficiency for my team. **Official Response from Jorge R.:** > Hi Johnathan, Thanks for sharing your experience! We're glad to hear Pipedrive’s interface, automations, and integrations with tools like Slack and Aircall are helping your team stay organized and connected. We appreciate your feedback about automation setup as well. We're always working to make this easier, and it’s great that our support team could help you get things running smoothly. Thanks again for taking the time to leave your review! Best regards, Pipedrive Team ### 19. Effortless Organization and Streamlined Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie B. | Inside Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** What I appreciate most is the organization it provides for me and my colleagues. I can easily add detailed information about various deals and contacts, eliminating the need to call or message the team directly. All the necessary information is available in one place, making communication much more efficient. **What do you dislike about Pipedrive?** There isn’t much that I dislike. I do think we could improve our experience by adjusting our own settings differently, but that’s not a fault of Pipedrive itself. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has made it much easier for our team to access all the details related to a customer or project, something that was very challenging with our previous CRM. Now, I can see every interaction our team has had with a customer, which ensures that everyone stays informed and aligned. This helps us avoid situations where a customer might be contacted twice about the same issue or topic. The level of visibility Pipedrive provides is truly impressive. **Official Response from Jorge R.:** > Hi Sophie, Thanks for the great feedback! We’re glad Pipedrive helps your team stay organized and makes communication easier. It’s great to hear that having all customer details in one place has improved visibility and prevented duplicated outreach. If you ever want help fine-tuning your settings, we’re here to assist! Best regards, Pipedrive Team ### 20. Easy Integration with room for mobile Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick D. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I like how easy Pipedrive is to use and the simple setup. I really value the numerous integrations it offers, specifically mentioning DialPad and Apollo as key integrations that I use. **What do you dislike about Pipedrive?** The mobile app could be better. It was clunky to use when I was on the road visiting customers or at trade shows. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to help keep customer data and manage deal pipelines. It's easy to use with lots of integrations. **Official Response from Jorge R.:** > Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and set up, and that integrations like DialPad and Apollo are adding value to your workflow. We also appreciate your feedback on the mobile app, this is an area we’re continuing to improve, especially for users on the go. Best regards, Pipedrive Team ### 21. Future Event Planning Made Easy with Helpful Task Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Shalan N. | Event Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Being able to enter information for future events and then create tasks to complete when I’m reminded is really helpful. **What do you dislike about Pipedrive?** I often have to enter a lot of fields to create a profile, because sometimes not all the necessary information is provided upfront. **What problems is Pipedrive solving and how is that benefiting you?** Keeping our client timelines organized has benefited our entire sales team and helped us stay on track with our sales goals. **Official Response from Jorge R.:** > Hi Shalan, Thank you for your review! We’re glad that scheduling events and setting reminders helps you stay organized. It’s great to hear Pipedrive is keeping your client timelines on track and supporting your sales goals. Best regards, Pipedrive Team ### 22. Organized Sales Flow with Top-Tier Performance and Instant Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** Everything is organized by what exactly your doing and its a easy flow through the event of sales. If you in need of help, the support they give is instant and very helpful. Performance is top tier as well. You will always know where you left off **What do you dislike about Pipedrive?** I currently havent found anything I dislike about pipedrive **What problems is Pipedrive solving and how is that benefiting you?** I never used pipedrive crm before- now using it ill never go back to another CRM **Official Response from Jorge R.:** > Hi there, Thanks for your feedback! We’re glad to hear Pipedrive is helping you stay organized and making your sales process smooth and easy to follow. It’s great that you’re finding value in the performance and support as well. Best regards, Pipedrive Team ### 23. Cost-Effective CRM with Intuitive Kanban Views **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Pipedrive?** I really like Pipedrive's Kanban view because it helps me visualize my deals and keep track of everything easily. Creating my own personalized stages in Pipedrive is particularly valuable for organizing my next steps and sharing where deals are with my team. The initial setup of Pipedrive was very easy, which made the transition smooth for my team. **What do you dislike about Pipedrive?** I wish 'won' deals didn't disappear so I could visualize the follow up. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for scheduling future follow-ups and organizing my next steps. The Kanban view helps me visualize deals and share easily with my team where they are. **Official Response from Jorge R.:** > Hi Shelby, Thank you for your review! We’re glad the Kanban view and customizable stages help you visualize deals and stay aligned with your team. It’s great that setup was smooth and that Pipedrive supports your follow-ups. We appreciate your feedback about won deals visibility, here is an article from our knowledge base that can assist: https://support.pipedrive.com/en/article/filtering-for-my-won-lost-or-deleted-deals Best regards, Pipedrive Team ### 24. Streamlined Client Management with Easy Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Don P. **Reviewed Date:** January 22, 2026 **What do you like best about Pipedrive?** I find Pipedrive easy to use, and I really like the integrations it offers. These features make it possible for us to train new team members in days instead of weeks, which is great since other software options are often complicated with unnecessary features. Setting up Pipedrive was very easy, and I have no complaints about that. **What do you dislike about Pipedrive?** I think automations could be improved with the addition of forked paths. Also, having better explanations of the differences between automations and sequences would be helpful. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep deals from rotting and ensure nothing slips through the cracks. It's easy to use and lets us train new team members quickly, unlike other complicated software. **Official Response from Jorge R.:** > Hi Don, Thank you for your review! We’re glad to hear that Pipedrive is easy to use, quick to set up, and helps your team get up to speed faster. It’s great to know the integrations and simplicity are helping keep deals moving and nothing falling through the cracks. We also appreciate your feedback on automations and sequences and will share it with our team for consideration. Thanks again for sharing your experience! Best regards, Pipedrive Team ### 25. Effortless Deal Tracking and Client Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa P. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** It makes is much easier to keep up with outstanding estimates, see if clients are opening my emails, keep a running tally of closed deals, etc. **What do you dislike about Pipedrive?** I can't think of anything. It is very easy to use and to integrate with other applications. **What problems is Pipedrive solving and how is that benefiting you?** Following up with clients on open estimates used to take a day or two, now i can do all of them in just a couple of hours. I can easily see who the last communication with the client was to find out "where were we on this?" I love that I can see if the client opened my email or clicked on attachments and links!!! **Official Response from Jorge R.:** > Hi Theresa, Thank you for the great review! We’re happy to hear Pipedrive makes it easier for you to track estimates, follow up with clients, and see your communication history. It’s great that email tracking and integrations are helping your workflow. We really appreciate your feedback and support! Best regards, Pipedrive Team ### 26. Strong CRM for tracking deals, limited beyond sales **Rating:** 3.5/5.0 stars **Reviewed by:** MILLIN B. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pipedrive?** Easy interface, easy to navigate and track progress **What do you dislike about Pipedrive?** the reporting and automation aren’t as powerful as I expected **What problems is Pipedrive solving and how is that benefiting you?** With Pipedrive, everything is centralized in one place, contacts, deals, and communication history, so I always have a clear view of my pipeline and what needs attention. **Official Response from Jorge R.:** > Hi Millim, Thanks for your feedback! We’re glad you find Pipedrive easy to navigate and helpful for tracking progress, with everything centralized in one place. We also appreciate your feedback on reporting and automation, this is an area we’re continuing to improve. Best regards, Pipedrive Team ### 27. Intuitive CRM with Robust Reporting and Mobility **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony M. **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I like how intuitive and easy Pipedrive is to use. The mobile app is slick and it creates actual functionality for our sales team instead of being process for the sake of process. The intuitive interface allows our team to quickly move from deal-to-deal, and the mobile app lets them log from anywhere, including nice integrations with phone and email. **What do you dislike about Pipedrive?** The ability to track multi-year deals is somewhat clunky. We have sorted a workaround using products, but this was surprising to see there wasn't a better native solution. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows our sales team to stay nimble, track all activity, and enhances reporting on our leads, deals, and sales activity by representative. **Official Response from Jorge R.:** > Hi Anthony, Thank you for your review! We’re glad Pipedrive’s intuitive interface and mobile app help your sales team stay productive and work efficiently from anywhere. We also appreciate your feedback on tracking multi-year deals and will share it with our team. Best regards, Pipedrive Team ### 28. Easy to Navigate, Great Integrations, and a Responsive Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Pipedrive?** Easy to navigate through modules, accessibility to 3rd party integrations & a responsive team that helps throughout! **What do you dislike about Pipedrive?** Raising reports isn't straight forwards & you have to be very meticulous about what filters you're applying **What problems is Pipedrive solving and how is that benefiting you?** Centralising all business development, account management & finance reporting under one roof which helped mitigate messy XLS sheets. **Official Response from Jorge R.:** > Hi, Thank you for your review and for sharing your experience with Pipedrive. We’re happy to hear that you find the platform easy to navigate and that the integrations and support team have been helpful for your workflow. It’s also great to know Pipedrive is helping your team centralize business development, account management, and finance reporting more efficiently. We appreciate your feedback regarding reporting and filters as well. Insights like these are valuable and help us understand where the experience can continue improving. Best regards, Pipedrive Team ### 29. Great Dashboard for a Clear, Quick View of the Team Pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel E. | Consultor Zendesk, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** A great dashboard that gives a clear, quick view of what’s going on, including my team’s pipeline. **What do you dislike about Pipedrive?** The learning curve can be difficult at times for teams that are continuously working on sales. It would help to define a minimum set of content updates to better support them. **What problems is Pipedrive solving and how is that benefiting you?** As a manager, I can quickly see what’s going on without needing an in-person meeting. **Official Response from Jorge R.:** > Hi Daniel, Thanks for your feedback! We’re glad to hear the dashboard gives you a clear and quick overview of your team’s pipeline and helps you stay informed as a manager without needing constant meetings. We also appreciate your note on the learning curve and the need for clearer guidance, this is valuable feedback and has been shared with our team. Best regards, Pipedrive Team ### 30. Customisable UI That Does Exactly What You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Dwight S. | design manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Pipedrive?** The customisable user interface means it can do exactly what I want it to do. **What do you dislike about Pipedrive?** I haven’t found anything to dislike so far. The consultations have been really helpful, and it seems like there will be very little to complain about. **What problems is Pipedrive solving and how is that benefiting you?** It streamlines the entire process, saving time and reducing manual hours. **Official Response from Jorge R.:** > Hi Dwight, Thank you for your feedback! We're glad to hear that the customizable interface works well for your needs and that our consultations have been helpful. It's great to know that Pipedrive is streamlining your process and saving you time by reducing manual work. If you ever need assistance, we're always here to help! Best regards, Pipedrive Team ### 31. Intuitive CRM Solution with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Erika C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Pipedrive?** I like Pipedrive's intuitive interface because it makes it easy to monitor deal progress and set reminders. It also helps me collaborate with other teams and stay organized, ensuring that no opportunities slip through the cracks. The setup process was really easy and quick, which I found very convenient. **What do you dislike about Pipedrive?** NONE **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me manage our sales pipeline and keeps track of our deals, activities, and follow-up in one place. Its intuitive interface makes it easy to monitor deal progress, set reminders, collaborate, stay organized, and ensure no opportunities slip through the cracks. **Official Response from Jorge R.:** > Hi Erika, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive interface makes it easy for you to track deal progress, set reminders, and collaborate with your team. It’s great that the quick setup made getting started simple and convenient. We’re happy Pipedrive is helping you manage your sales pipeline and keep everything organized in one place. Best regards, Pipedrive Team ### 32. Effective CRM with Excellent Email Integration **Rating:** 5.0/5.0 stars **Reviewed by:** James H. **Reviewed Date:** December 30, 2025 **What do you like best about Pipedrive?** I love how Pipedrive integrates with my emailing system and shows how many emails have been sent. This feature is valuable because it helps me avoid over-spamming my clients by tracking the touches. **What do you dislike about Pipedrive?** I would love if it could remind me when deals are getting old. I would love it if it could import information directly from an email thread. Grabbing the essential contact info from the email, like Name, Phone, Email Address, type of event, type of vehicle quoted and date of event. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and quoting clients, which helps me stay in touch with prospective clients. It solves touches and follow-ups with clients and integrates with my emailing system to prevent over-spamming by tracking email touches. **Official Response from Jorge R.:** > Hi James, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s email integration and tracking help you manage client touches and avoid over-spamming. We also appreciate your suggestions about deal reminders, the rotting feature would be a good fit for this situation: https://support.pipedrive.com/en/article/the-rotting-feature Also importing key information directly from email threads, this is valuable input for our team as we continue to enhance the platform. Best regards, Pipedrive Team ### 33. Pipedrive Keeps Our Team Organized with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob F. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I love Pipedrive because it is the best thing ever for our sales software needs. It keeps my team organized and the layout is particularly friendly for non-technical users, making it accessible for everyone. I am impressed by the interaction capabilities and automation, as they significantly speed up our processes. Integration with a wide range of tools works great, making it a flexible choice for our varied software environment. Furthermore, the initial setup was super easy and the team provided excellent support, ensuring a smooth transition. These aspects, combined with a perfect experience, make Pipedrive a tool I highly recommend with a solid 10 out of 10 for recommendations to friends or colleagues. **What do you dislike about Pipedrive?** nothing, it's perfect the way it is **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive keeps the team organized and speeds us up with its interaction capabilities and automation. Its layout is user-friendly even for non-techies. **Official Response from Jorge R.:** > Hi Jacob, Thank you so much for sharing such an enthusiastic review! It’s wonderful to hear how well Pipedrive fits your team’s workflow, especially that the interface feels accessible for everyone and that the automations and integrations are making a real difference in your speed and organization. We're also glad the setup and support experience felt smooth and helpful. Knowing you’d recommend Pipedrive so strongly means a lot to us. We’re excited to keep supporting your growth and success! Best regards, Pipedrive Team ### 34. Effective CRM with Helpful Insight Reports and Good Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa W. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Pipedrive is an effective and efficient CRM that provides reports, tracks communications, activities, leads and deals effectively for membership sales. Their tech support chat bot and human team are both very helpful. Syncing with emails works seamlessly. **What do you dislike about Pipedrive?** Currently all is going well with Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** This is our first CRM and it solved our problem of not being able to effectively track sales in our Association Management System. This allows us to produce sales reports. Pipedrive is saving time by automatically tracking email communications so the sales team can concentrate on having conversations instead of documenting them. **Official Response from Jorge R.:** > Hi Melissa, Thank you for your review! We’re glad to hear that Pipedrive is helping your team track communications, activities, leads, and deals efficiently. It’s great that email syncing and reporting are saving your team time, and that both our chatbot and human support have been helpful. We’re happy Pipedrive is making it easier for your sales team to focus on conversations and improving your workflow. Best regards, Pipedrive Team ### 35. Efficient Pipeline Management, Optimized Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Martin F. | Directeur Principal, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Pipedrive?** I love Pipedrive for my daily follow-up reminders, it's really convenient. I also appreciate the access to my notes, which is available everywhere and at any time. Additionally, the initial setup was very easy thanks to the support of an external integrator. **What do you dislike about Pipedrive?** Synchronization with OUTLOOK, we'll see later **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive integrates my reminders with dates and my notes, which helps me in managing client follow-ups. I particularly appreciate having my follow-up reminders every day and access to my notes everywhere and at all times. **Official Response from Jorge R.:** > Hi Martin, Thank you for your review! We're glad to hear that Pipedrive helps you stay on top of your daily follow-ups and keep your notes accessible anytime. We also appreciate your feedback about the Outlook synchronization and will share it with our team. Best regards, Pipedrive Team ### 36. Pipedrive is the sales CRM I recommend because it is easy to use, add custom fields, and visual **Rating:** 5.0/5.0 stars **Reviewed by:** Gail G. | Small Business Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Pipedrive?** Low learning curve. Customizable, add the fields you need. Sales teams have filterable views to stay on top of lead nurturing. Easy to see the status of all clients and filter by status. Reporting makes sales teams easy to supervise. Their onboarding process provides a free live demo and Q&A before you're a customer. And when you sign up you'll get an Account Manager assigned who assists in implementation and training. My client uses it for their admin and sales team. And I love being able to see all the current clients and their status as that is useful to me when I'm creating content and doing strategy. **What do you dislike about Pipedrive?** Has invoicing, but that only integrates with Quickbooks. I'd like to see them add more options. **What problems is Pipedrive solving and how is that benefiting you?** My client uses it for their sales team's lead nurturing. The Pipedrive online form builder integrates with their email solution. The client doesn't need to use a separate email solution because Pipedrive can manage email automation and drip campaigns. You can connect it to your existing forms; it is just easier if you use theirs as the integrations are already done. The built-in graphs make it easy to see sales performance overall and for individual team members. And the ability to add custom fields means all the information on each client can be captured in one place. Anything that eliminates individual spreadsheets and docs is a positive. **Official Response from Jorge R.:** > Hi Gail, Thank you for your review! We’re glad Pipedrive’s customizable fields, reporting, and lead management are helping your team stay organized and focused. It’s great to hear that onboarding and support have been helpful too. We appreciate your feedback on invoicing integrations and will keep it in mind for future improvements. Thanks for choosing Pipedrive! Best regards, Pipedrive Team ### 37. Intuitive UI, Effortless Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth R. **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** I love Pipedrive for its intuitive user interface, which is compact, straightforward, and easy to navigate. The colors are also eye-catching, enhancing the visual experience. I appreciate how it efficiently helps us keep track of projects and provides us with overall statistics of our activities, making project management, tracking, and scheduling seamless. The transition from our previous software, Monday, to Pipedrive was driven by its ease of use, and the initial setup was pretty straightforward, thanks to the assistance from the provider. This seamless setup allowed us to familiarize ourselves with various tools that might be useful, ensuring a smooth onboarding process. **What do you dislike about Pipedrive?** Nothing, its very good. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for project management, tracking, and scheduling, which helps keep track of projects and provides overall activity statistics. Its user-friendly interface makes it easy to navigate and manage tasks efficiently. **Official Response from Jorge R.:** > Hi Kenneth, Thanks for your review! We’re glad to hear Pipedrive’s easy-to-use interface and visual layout make project tracking and scheduling smoother for you. It’s great that your switch from Monday went well, and the setup support helped you get started quickly. If you ever want help getting even more out of Pipedrive, we’re here for you. Best regards, Pipedrive Team ### 38. Easy to Use with a Great Design, but Needs Direct NetSuite Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Pipedrive?** Pipedrive is easy to use, and it has a great design that makes it pleasant to work with. **What do you dislike about Pipedrive?** Pipedrive doesn’t integrate directly with NetSuite. Would be nice if this feature was added in the future. **What problems is Pipedrive solving and how is that benefiting you?** This CRM has been valuable for our organization and supports our work effectively. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and enjoyable to work with thanks to its design and usability. It’s great to know the platform has been valuable in supporting your organization’s work. We also appreciate your feedback regarding direct NetSuite integration. Suggestions like this are valuable as we continue improving our integration capabilities. Best regards, Pipedrive Team ### 39. A Salesperson's go-to tool for tracking deals **Rating:** 4.5/5.0 stars **Reviewed by:** Tulsi R. | Business Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Pipedrive?** The best part about Pipedrive is its intuitive pipeline visualization, which keeps my sales process organized and easy to track while also being highly customizable. **What do you dislike about Pipedrive?** As a salesperson, I do wish PipeDrive had more robust reporting tools, sometimes I need deeper data insights. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of disorganized sales pipelines. As a salesperson, it helps me keep track of every deal, prioritize my tasks, and stay on top of follow-ups, which boosts my efficiency and close rates. **Official Response from Jorge R.:** > Hi Tulsi, Thanks for your feedback! We’re glad you find the pipeline easy to use and helpful for staying organized. We appreciate your suggestion on reporting, this is something we’re working to improve. Best regards, Pipedrive Team ### 40. Streamlined Email Marketing, But Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy L. | Business development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Pipedrive?** I like how Pipedrive allows email campaigns to be edited and managed on one platform without relying on other apps. I appreciate the click rate feedback feature, which helps in assessing the effectiveness of the campaigns. I also think Pipedrive manages CRM and campaigns well, making it easier to handle customer data and email marketing. The initial setup was very easy, and I find that to be a big plus. **What do you dislike about Pipedrive?** The pricing is high for Pipedrive. I find the sales inbox aspect somewhat redundant because we already have another system to manage our inbox. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage customer data and send email campaigns. It lets us edit and manage campaigns on one platform without relying on other apps, and provides click rate feedback. **Official Response from Jorge R.:** > Hi Wendy, Thank you for your feedback! We’re glad to hear that Pipedrive helps you manage customer data and email campaigns in one place, with easy setup and useful click rate insights. We also appreciate your input on pricing and the sales inbox, this is valuable feedback for our team as we continue to improve the platform. Best regards, Pipedrive Team ### 41. Pipedrive Delivers Full Deal Visibility with Handy Scheduling and Lead Capture Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | Growth Marketer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** Pipedrive is the best B2B platform which allows complete visibility of the deals. Also has scheduler and chatbot. Also has the webform as a feature. I had also used the website visitor addon as well. **What do you dislike about Pipedrive?** It doesn't track utm paramters which is main feature for B2B. **What problems is Pipedrive solving and how is that benefiting you?** We have a complete forcast of our company's funnel. **Official Response from Jorge R.:** > Hi Abhishek, Thank you for your review! We’re glad to hear that Pipedrive gives you full visibility into your deals and supports your B2B efforts with features like the scheduler, chatbot, webforms, and the Website Visitors add-on. It’s great to know it’s helping you maintain a clear forecast of your company’s funnel. We also appreciate your feedback about UTM parameter tracking. That’s an important use case for many B2B teams, and we’ll be sure to share your input with our product team. Best regards, Pipedrive Team ### 42. Effortless Sales Organization and Time-Saving Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Layne C. | Community Solar Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Pipedrive?** Pipedrive is most helpful by helping me organize my sales workflow, tracking my activities and logging my email conversations for each deal. I find ease of mind by being able to see each deal I'm working on in one place. It saves me time because I don't have to create/type reports to my superiors. They can run their own dang reports to see what I've been doing and what's going on in my pipelines. **What do you dislike about Pipedrive?** The downside of using Pipedrive is that it can create "blindspots" if I've set an activity in the future but conditions change where the activity can be executed sooner than I anticipated. Also, I wish that I could lock in a default filter for each pipeline. **What problems is Pipedrive solving and how is that benefiting you?** Handling more deals at one time, allowing me to make more commissions. **Official Response from Jorge R.:** > Hi Layne, Thank you for your detailed feedback! We’re glad to hear that Pipedrive is helping you organize your sales workflow, track activities, and save time on reporting, it’s great that it’s helping you manage more deals and increase your commissions. We also appreciate your suggestions regarding activity timing and default filters. Your insights help us continue improving the Pipedrive experience. If you ever need guidance or support to optimize these features, don’t hesitate to reach out! Best regards, Pipedrive Team ### 43. Straightforward CRM for Lead Management **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. **Reviewed Date:** February 06, 2026 **What do you like best about Pipedrive?** It's not complicated, which makes it the most straightforward CRM tool I've tried. It doesn't require too much configuration, unlike other CRM tools. Setting up the workflow was quite straightforward too. **What do you dislike about Pipedrive?** Well, sometimes you have to go back and forth to make sure that you have a consistent follow-up or a consistent configuration of your workflow and then some context. But yeah, it's a bit of a minor nuisance for the features that it offers. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing leads, sequencing reach outs with emails and calls, tracking to-dos, and handling both investors and potential customers. **Official Response from Jorge R.:** > Hi Pedro, Thank you for your review! We’re glad to hear that you find Pipedrive straightforward, easy to set up, and less complicated than other CRM tools. It’s great to know the workflow setup worked well for you and that Pipedrive supports your lead management, outreach, and follow-ups with both investors and customers. We also appreciate your feedback about needing to switch back and forth at times to keep workflows consistent. Best regards, Pipedrive Team ### 44. Visual Sales Management and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Luís B. **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others. **What do you dislike about Pipedrive?** I would like to have email integration, which I currently do not have. It should be part of the basic package. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for time management and consolidating everything in one place, helping me manage my sales funnel visually, which aids in initiating deals and converting leads effectively. **Official Response from Jorge R.:** > Hi Luis, Thank you for sharing such detailed feedback! We’re thrilled to hear that Pipedrive has made it easier for you to manage your deals, save time, and visualize your sales funnel effectively. It’s great to know you find the setup simple, the interface intuitive, and the multiple pipelines feature valuable for your business lines. We also appreciate your feedback about email integration, we’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team ### 45. Efficient Sales Management, But Needs Better Lead Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is easy and fast to use. I also appreciate the new AI solutions for reporting, which provide fast reports to manage sales deals and cycles. Additionally, the initial setup was very easy. **What do you dislike about Pipedrive?** lead management is currently an issue, also downsales or churn **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing sales opportunities, deal management, and follow-up organization. The AI solutions provide fast reports to manage sales deals and cycles, and it's easy and fast to use. **Official Response from Jorge R.:** > Hi Victor, Thanks for your feedback! We’re glad you find Pipedrive easy to use and that the AI reporting helps you manage deals and sales cycles quickly. Great to hear setup was smooth as well. We appreciate your note on lead management and churn, this is something we’re working to improve. Best regards, Pipedrive Team ### 46. Cost-Effective, User-Friendly CRM with Room for Reporting Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its ease of use and straightforward interface which makes it easy to manage and navigate through. It’s ideal for small businesses like ours because it’s not only easy to use but also cost-effective compared to more complex CRM solutions like HubSpot or Salesforce. The cost-effectiveness of Pipedrive was a major influence on my decision to choose it. Additionally, Pipedrive’s features such as the ability to track lead flow traffic statistics, source implementation, and activities tracking are invaluable. The permission-based levels and lead generation functionalities are also beneficial. I find the pipeline management and activities tracking highly effective, and I am pleased with the security measures Pipedrive has in place. The newly added AI polls and the ability to integrate with Zapier to create automations have notably improved the workflow. As long as Pipedrive maintains its cost-effectiveness and security, along with innovative features like AI, I would consider purchasing it again in the future. **What do you dislike about Pipedrive?** I dislike the limitations in the reporting section, particularly the restricted number of filters that can be applied per report. This limitation makes it inconvenient for tracking custom metrics. Although I understand there are different pricing plans, I believe that comprehensive reporting should be a core feature available to all users, regardless of the plan. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves lead flow management, tracks sales statistics, and supports activity tracking, benefiting my business with cost-effective and straightforward functionality. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We're happy to hear you find Pipedrive’s interface, affordability, and automation features valuable for managing your sales and leads. We appreciate your note on reporting filters, our team is working to make reporting even more flexible. Great to know Pipedrive is helping you stay organized and efficient! Best regards, Pipedrive Team ### 47. Simple to Use with Clear Information and Easy Campaign Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Pipedrive?** Very simple to use with clear display of the information. The campaigns section is very easy to use. **What do you dislike about Pipedrive?** There was a lot of teething issues when it came to the integration and it seemed that there was a lot of hurdles to overcome in this sense **What problems is Pipedrive solving and how is that benefiting you?** helping us with clear forecasting and lead follow up **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive simple to use and that the clear interface and Campaigns section are helping your team stay organized. It’s great that forecasting and lead follow-ups are also adding value to your workflow. We also appreciate your feedback on integration challenges during setup. This is valuable input and has been shared with our team as we continue improving the onboarding and integration experience. Best regards, Pipedrive Team ### 48. Simple and Flexible—A Joy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Martim P. | managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Pipedrive?** Pipedrive stands out for its simplicity and flexibility. The interface is extremely intuitive, allowing you to manage deals and pipelines without unnecessary complexity. It’s easy to customize stages, automate repetitive tasks, and adapt the workflow to fit your sales process. The flexibility in integrations and reporting also makes it a great tool for teams of different sizes and structures. **What do you dislike about Pipedrive?** While Pipedrive offers great functionality, the main drawback is the price. Some of the more advanced features require higher-tier plans, which can make it a bit expensive for smaller teams or startups. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process.Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process. **Official Response from Jorge R.:** > Hi Martin, Thank you for your detailed feedback! We’re glad to hear that you find Pipedrive intuitive, flexible, and effective in managing your deals and sales pipeline. It’s great to know that the customization, automation, and reporting features are helping improve your organization and decision-making. We appreciate your note about pricing, our team continuously reviews plans and features to ensure they deliver strong value for businesses of all sizes. Your input helps us make Pipedrive even better. Best regards, Pipedrive Team ### 49. Nice Layout and Solid Integration, but Missing Intuitive Pipeline Editing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Pipedrive?** nice layout, and is integrated in well structurally **What do you dislike about Pipedrive?** doesnt have some intuitive features like easily being able to edit your own title lines on your pipeline, or pulling leads lists easily, etc **What problems is Pipedrive solving and how is that benefiting you?** helps solve making pipeline management easier and in an all in one place **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you like the layout and overall structure of Pipedrive, and that it’s helping make pipeline management easier by keeping everything in one place. We also appreciate your feedback regarding pipeline customization and lead list management. Insights like these are valuable as we continue improving usability and flexibility within the platform. Best regards, Pipedrive Team ### 50. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** sadaf H. | Social Media Coach and Branding Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Pipedrive?** The ease of finding contacts and navigating leads **What do you dislike about Pipedrive?** It can do with a better interface and help buttons **What problems is Pipedrive solving and how is that benefiting you?** Keeping contacts and communications with leads **Official Response from Jorge R.:** > Hi Sadaf, Thank you for your thoughtful feedback! We’re glad to hear that managing contacts and navigating leads has been easy and helpful for your workflow. It’s great to know Pipedrive is supporting you in keeping communications organized and on track. We also appreciate your input on the interface and help features, that’s valuable insight, and we’re always working to improve the user experience. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-28+14%3A34%3A47+-0500&secure%5Bsession_id%5D=40558112-2fe5-4cad-8e62-715870aa3752&secure%5Btoken%5D=7dd74bfe498e8183c6b56c769e2cc0acb11b59235d72e7e35fdd29c1017e44a5&format=llm_user) ## Pipedrive Integrations - 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Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,403 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 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