# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,043 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users commend the **ease of use** of Pipedrive, appreciating its intuitive interface and seamless navigation. (574 reviews) - Users value the **intuitive interface** of Pipedrive, appreciating its ease of use and customization capabilities. (274 reviews) - Users appreciate the **simplicity and user-friendliness** of Pipedrive, making it easy to manage tasks and integrate systems. (243 reviews) - Users appreciate the **helpful support and training resources** offered by Pipedrive, enhancing their CRM experience. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing organization and enabling effective campaign attribution effortlessly. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users express frustration over the **missing features** that come at a high cost, limiting functionality for solo practices. (230 reviews) - Users find Pipedrive's **limited features** restrictive, especially for advanced reporting and necessary automations. (151 reviews) - Users find the **learning curve steep** , requiring extensive training and time to master Pipedrive's functionalities. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar not syncing essential meeting details. (108 reviews) - Users find Pipedrive to be **expensive** , with high costs for add-ons and features suitable for solo practices. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Great for Sales Forecasting, but Activity Prompts Can Be Annoying **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | Sales Account Manager - HQ Graphics and Wraps, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Pipedrive?** Being about to see your upcoming sales all in one spot to be able to properly forecast. **What do you dislike about Pipedrive?** I don't always need to schedule an activity so having that pop up after winning a deal seems a bit much. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of leads and activities throughout projects. **Official Response from Jorge R.:** > Hi Sarah, Thanks for your review! We're glad to hear that Pipedrive helps you forecast and keep track of your leads and activities effectively. We appreciate your feedback regarding the activity prompt after closing a deal, this feature can be turned off on the company settings on the account: https://app.pipedrive.com/settings/activity_settings https://sharing.pipedrive.com/i/RYgXQZ By turning off this option, you will no longer be prompted to schedule an activity whenever a deal is marked as won. Best regards, Pipedrive Team ### 2. effective CRM that streamlines sales and tracks deals with a clear, visual pipeline. **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah G. | Solar Appointment setter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is its visual sales pipeline—it’s easy to customize, drag and drop deals, and get a clear overview of progress at every stage, which makes managing leads and follow-ups much more efficient. **What do you dislike about Pipedrive?** What I dislike about Pipedrive is that some of its more advanced features—like workflow automation and detailed reporting—are only available on higher-tier plans, which can limit functionality for smaller teams or startups on a budget. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve disorganized sales processes by centralizing lead tracking, follow-ups, and deal management. This keeps my workflow focused and boosts productivity. **Official Response from Jorge R.:** > Hi Hannah, Thank you for sharing your experience! We're glad to hear that Pipedrive’s visual pipeline is making your lead management and follow-ups more efficient and that it’s helping keep your workflow focused and productive. We understand your point about advanced features being on higher-tier plans. We continuously evaluate our plans to balance providing powerful features while supporting teams of all sizes, and your feedback helps us in this process. We’re here to support your continued growth with Pipedrive! Best regards, Pipedrive Team ### 3. Hidden Fees and Third-Party Management Make Pipedrive Not Worth It **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Pipedrive?** Nothing. It's like using a rip off of every other CRM. **What do you dislike about Pipedrive?** The basics of a CRM is hidden behind multiple paywalls. In Czech Republic and Slovakia it's not even run by Pipedrive it's run by another company called Davame. Buyers beware, every step is another way to scam you out of more money. You need to pay full price to use anything close to its competitors. **What problems is Pipedrive solving and how is that benefiting you?** It was meant to help with CRM but so far a pen and paper is more useful **Official Response from Jorge R.:** > Hi, We’re sorry to hear about your frustration. Our team takes feedback like this seriously, and we are actively looking into your concerns regarding features, pricing, and regional support. Please contact our support team directly so we can review your account and work toward a resolution. Best regards, Pipedrive Team ### 4. Visual Deal Pipeline That’s Easy to Use and Highly Customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Pipedrive?** Visual deal pipeline, customizability, ease of use **What do you dislike about Pipedrive?** I wish there was a way to integrate a workflow or visual task management board into Deals. My pipeline workflow involves requesting, sending, and receiving documents and other items, and I need to be able to quickly check the status and history of several tasks without having to navigate several clicks. **What problems is Pipedrive solving and how is that benefiting you?** Sales pipeline management integrating deals and contacts. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you enjoy the visual pipeline, customization, and ease of use. We also appreciate your feedback about adding a more visual task or workflow view within deals and will share it with our team. Best regards, Pipedrive Team ### 5. Practicality that Makes the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Practicalities and conveniences in daily life. **What do you dislike about Pipedrive?** Many pieces of information that sometimes confuse **What problems is Pipedrive solving and how is that benefiting you?** Visualization and control of the sales funnel **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive brings practicality and convenience to your daily work. It’s great that the platform helps you visualize and stay in control of your sales funnel. We also appreciate your feedback about the amount of information sometimes feeling confusing. That’s helpful insight as we continue working to improve clarity and usability. Best regards, Pipedrive Team ### 6. Pipedrive is the CRM for me **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Client Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Pipedrive?** Simple, clear and easy to use. Easy to onboard and get up and running quickly. **What do you dislike about Pipedrive?** Could be more advanced, but you trade simplicity and ease of use for advanced capabilities. **What problems is Pipedrive solving and how is that benefiting you?** It helps us stay on top of lead generation and manage deals more clearly. Having all prospects and opportunities in one place makes it easier to track progress, follow up consistently, and keep the pipeline moving without things slipping through the cracks. **Official Response from Jorge R.:** > Hi Sam, Thank you for sharing your experience! We’re delighted to hear that Pipedrive’s simplicity and ease of use are helping your team stay organized and keep your pipeline moving smoothly. We also appreciate your note about advanced capabilities, our goal is to balance simplicity with functionality, and feedback like yours helps us continue improving. Best regards, Pipedrive Team ### 7. Excited to find a platform that actually works! **Rating:** 5.0/5.0 stars **Reviewed by:** Miles M. | Owner, Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Pipedrive?** Pipedrive is simple to use and navigate. It has endless options for customizing and other application integrations. It is a one stop shop for sure and there support team is incredible and follow up fast. **What do you dislike about Pipedrive?** Have not been able to find anything I dislike lol. **What problems is Pipedrive solving and how is that benefiting you?** A simple way to track our work all in one application. Our team can finally stay on point together. **Official Response from Jorge R.:** > Hi Miles, Thank you for your great feedback! We’re delighted to hear that Pipedrive’s simplicity, customization options, and integrations are making it a true one-stop shop for your team. It’s wonderful to know our support team has been fast and helpful, and that Pipedrive is helping your team stay aligned and on track. We appreciate your kind words! Best regards, Pipedrive Team ### 8. its been a great experience and it helps me stay organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is its intuitive and highly visual sales pipeline. It makes tracking deals incredibly easy and gives me a clear overview of where each opportunity stands. The drag-and-drop interface is user-friendly, and the customizable stages allow me to tailor the pipeline to fit our exact sales process. I also appreciate the automation features — they save time on repetitive tasks and help ensure that no follow-up falls through the cracks. Overall, it strikes a great balance between simplicity and powerful functionality. **What do you dislike about Pipedrive?** have noWhile Pipedrive is a powerful and user-friendly CRM, one thing I dislike is that some of the more advanced features — like workflow automation, email tracking, or detailed reporting — are only available on higher-tier plans.t found an issue yet. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve the problem of disorganized and inefficient sales tracking. Before using it, managing leads and follow-ups across spreadsheets and emails was time-consuming and error-prone. Pipedrive centralizes all deal information in one place, making it easy to visualize the sales pipeline, prioritize tasks, and stay on top of every opportunity. The automation features reduce manual work, like sending follow-up emails or updating deal stages, which saves time and ensures consistency. As a result, I’m able to focus more on selling and less on admin work, which has improved both productivity and conversion rates. **Official Response from Jorge R.:** > Hi there, We're thrilled to hear that Pipedrive’s visual pipeline, user-friendly interface, and automation features have made a positive impact on your sales process. It’s great to know that the platform is helping you save time, stay organized, and focus more on closing deals rather than managing spreadsheets. We also appreciate your feedback regarding the availability of advanced features in higher-tier plans. We understand that access to tools like workflow automation and detailed reporting can be crucial, and your input helps us evaluate how we can continue to deliver value across all plan levels. Best regards, Pipedrive Team ### 9. Very nice very good **Rating:** 4.0/5.0 stars **Reviewed by:** Michael K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Pipedrive?** Pipedrive is very intuitive and provides a great action based feedback. The team has also really quickly picked up and implemented the tool, and customer support has helped where necessary. The frequency of use has picked up versus of our previous tools due to the ease of integration. **What do you dislike about Pipedrive?** Some views can be difficult to find, and it not clear to us if we can build company dashboard or if it user needs to build their own dashboard. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has structured our pipeline process and drive action. **Official Response from Jorge R.:** > Hi Michael, Thanks for sharing your thoughtful review! We're thrilled to hear that Pipedrive’s intuitive interface and action-driven features have made it easier for your team to adopt and integrate into daily workflows. It's great to know usage has increased compared to previous tools—that’s exactly the kind of impact we aim for. We appreciate your feedback about the dashboard and views. If you require any assistance, please do not hesitate to reach out to our support. Thanks again for choosing Pipedrive! Best regards, Pipedrive Team ### 10. Pipedrive Makes Tracking Notes, Scheduling Contacts, and Email Campaigns Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** Pipedrive has been really help for us as an organization tracking customer notes, scheduling customer contact and using email campaigns. **What do you dislike about Pipedrive?** Some limitations as management in the ability to create rules about how often customers should be contacted as a way to remind territory managers. **What problems is Pipedrive solving and how is that benefiting you?** It is helping us reach more customers through email marketing. We can also track notes and visits more effectively which especially helps when there is a transition with employees. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive helps your team track customer notes, schedule contacts, and run email campaigns more effectively. It’s great to know it’s also supporting smoother transitions when team members change. We appreciate your feedback around contact rules and reminders for territory managers and will share this with our team for consideration. Best regards, Pipedrive Team ### 11. Best CRM, and I've tried many **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie A. | Innovation Professor, Master's of Technology Entrepreneurship, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is super intuitive and easy to customize. I built my last business, a nonprofit, around Pipedrive, and I'm building my new tech startup with it, too. There was very little training required to onboard myself to Pipedrive, and I did it all via video tutorials. I especially love that I can add and rename fields on the fly.This was a huge upgrade from Salsa, which I used at my nonprofit before Pipedrive. Before that, I was grinding myself and my team to use Salesforce, which required advanced admin support anytime we needed to adjust something. Pipedrive's interface is modern, friendly, and logical. I love spending time in it, and I recommend it all the time. **What do you dislike about Pipedrive?** The "Notes" field for documenting conversations is too small. I wish it retained formatting in its activity preview, too, instead of showing my notes in one long string of text. **What problems is Pipedrive solving and how is that benefiting you?** Keeping a consistent cadence of outreach. I appreciate how easy it ease to follow reminders for the day's activities so I don't lose track of our stakeholders. **Official Response from Jorge R.:** > Hi Frankie, Thank you so much for sharing your experience and enthusiasm for Pipedrive! We're thrilled to hear that Pipedrive and its features have supported you through multiple ventures. We also appreciate your constructive feedback on the Notes field. Your suggestion regarding formatting and visibility in activity previews has been noted and will be shared with our product team, we're always looking for ways to enhance the user experience. Best regards, Pipedrive Team ### 12. Clean UI and Trello-Style Board That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** The Ui and trello style board. I like that I can quick add, people and sync with email **What do you dislike about Pipedrive?** Lots of tools I don't need or use. the Ui design is also a bit bland (not many colours or strong text hierarchy) **What problems is Pipedrive solving and how is that benefiting you?** The level of information you can add to a deal is superior, it combines CRM and BD tracking. Templated emails are key **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you like the Trello-style pipeline, quick contact creation, and email sync. It’s great to hear the deal details and email templates are helpful. We also appreciate your feedback on the UI design and feature set and will share it with our team. Best regards, Pipedrive Team ### 13. Pipedrive: Structure & Efficiency for Our Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Florian W. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Pipedrive?** As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized. What I particularly like: ✅ Structured and transparent management of all leads and clients ✅ Automations that help us keep track of important topics ✅ Easy scheduling and reliable follow-ups ✅ Comprehensive analytics for sales performance ✅ Outstanding value for money Overall, a clear recommendation for anyone looking to make their sales process more efficient! 🚀 **What do you dislike about Pipedrive?** The only "downside": I still feel a bit overwhelmed because Pipedrive offers so many features, and I’m only using a fraction of them. But I know this will improve over time. **What problems is Pipedrive solving and how is that benefiting you?** As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized. **Official Response from Jorge R.:** > Hi Florian, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Pipedrive has helped streamline your sales process and brought more structure and efficiency to your team. We totally understand that it can feel overwhelming when you're just starting out with all the features Pipedrive offers. But as you continue exploring, we’re confident you'll find even more ways to maximize its potential. We’re always here to help you make the most of it! Best regards, Pipedrive Team ### 14. Brand new to Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | Outside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Pipedrive?** I like that Pipedrive incorporates a calendar and email along with the normal CRM attributes. Its a nice "all in one" feel **What do you dislike about Pipedrive?** The aspect of followers and groups is a little perplexing. I had a coworker upload all of our clients into Pipedrive and now he's a follower for every organization and there's no way to bulk delete him off. We have to individually remove him from each account. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of quotes that we've sent out to customers. We send out dozens of quotes per week, per salesman and its difficult to keep track of them all. Pipedrive helps schedule follow up activity and close the sale **Official Response from Jorge R.:** > Hi Josh, Thanks for your thoughtful feedback! We're glad to hear that Pipedrive’s all-in-one functionality, especially the integration of calendar, email, and CRM tools, is helping streamline your sales process and follow-ups. That’s exactly what we aim for. We understand the frustration around managing followers in bulk, especially in cases like client imports. This is valuable input, and we’ll pass it on to our product team for consideration. In the meantime, feel free to reach out to our support for possible workarounds. Best regards, Pipedrive Team ### 15. High Pine Custom Apparel in Standish, ME is WINNING with Pipedrive! **Rating:** 5.0/5.0 stars **Reviewed by:** JOHN B. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Pipedrive?** It's game-changing having a centralized place to store and manage sales outreach data. Visibility of the Sales Pipeline is what we needed to win and Pipedrive has given us this and more. Pipedrive was simple to implement and integrate into our current workflow. I am NOT tech. savvy, yet was able to get off and running easily. Any questions I have had have been answered quickly by the incredible Customer Support Team at Pipedrive. I am excited to open up Pipedrive every morning when I start my workday. **What do you dislike about Pipedrive?** Just a few simple lay-out changes woud make it easier for us at High Pine Custom Apparel. I would love to see multiple columns for each stage under the Deals tab- (qualified/contact made/demos scheduled/proposals made/negotiations started) . **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping significantly with Sales Projections through pipeline visibility. **Official Response from Jorge R.:** > Hi John, Thank you so much for your fantastic review! We’re thrilled to hear that Pipedrive has become such a valuable part of your daily workflow, especially that it’s helping you manage your sales outreach and giving you the pipeline visibility you need to succeed. It’s also great to know the setup was smooth and that our Customer Support Team has been able to assist you whenever needed! We really appreciate your thoughtful feedback about the layout and your suggestion for multiple columns under the Deals tab. Feedback like this helps us grow and improve, and I’ll be sure to pass your idea along to our product team for consideration. Best regards, Pipedrive Team ### 16. Simple, clean UI - The Perfect CRM for our needs **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | Partnership Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Pipedrive?** The ability to have multiple, customisable Pipelines has been a real game-changer for us. Tracking both our paid product sales and our partnership activities on the same platform is extremely helpful and has freed me from a sea of poorly connected Google sheets. Onboarding and customer support were also brilliant. Shout out to Ahlam for patiently answering all my questions and pointing me in the right directions. **What do you dislike about Pipedrive?** The cost is higher than a few other CRMs we were considering, especially for the pro plan. In the end, we decided it's worth it to have the usability that Pipedrive offers. **What problems is Pipedrive solving and how is that benefiting you?** Our partnership activities go through multiple phases, much like a sales pipeline. Being able to track where along the pipeline each partnership is at any given time, in a tool visible by the whole team, has been super helpful. **Official Response from Jorge R.:** > Hi James, Thank you so much for taking the time to share your experience! We're thrilled to hear that Pipedrive’s customizable pipelines have made such a positive impact on your workflow. We're also really happy to hear that your onboarding experience was smooth and that the team was able to support you so well. We appreciate your feedback on pricing too. We understand it's a consideration, and we're constantly working to ensure that the value we provide makes the investment worthwhile. Best regards, Pipedrive Team ### 17. Effortless Lead Management, Needs Bulk Product Addition **Rating:** 4.5/5.0 stars **Reviewed by:** Braxton G. **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** I appreciate how Pipedrive keeps my leads in one place and makes lead importing easy. I've heard good things about the initial setup even though I wasn't there for it. **What do you dislike about Pipedrive?** I wish there was a way to mass add products to deals in Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep my leads in one place. **Official Response from Jorge R.:** > Hi Braxton, Thanks for sharing your experience! We’re glad Pipedrive helps you keep your leads organized and makes importing easy. We appreciate your suggestion about mass-adding products to deals and will share it with our product team. Thanks again for the feedback, we’re here if you ever need anything! Best regards, Pipedrive Team ### 18. My experience with Pipedrive as CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Rajiv K G. | Working with Fintech Startup- Legal Raasta, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Pipedrive?** Easy to use, filter facility to do various type of data analysis **What do you dislike about Pipedrive?** They have discontinued the calling feature. So it become costly as one haveto integrate calling app additionally. **What problems is Pipedrive solving and how is that benefiting you?** To manage the active leads and any analyzing large data base. **Official Response from Jorge R.:** > Hi Rajiv, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive easy to use and helpful for managing leads and analyzing data. We understand your concern about the discontinued calling feature and the need for integrations, and we appreciate your input as it helps us improve the platform. Best regards, Pipedrive Team ### 19. Pipedrive: Simplifies Lead Tracking and Organization **Rating:** 3.5/5.0 stars **Reviewed by:** Diane O. **Reviewed Date:** December 06, 2025 **What do you like best about Pipedrive?** I like Pipedrive's automations, ease of stages, and its easy format. It's a simple system that helps me stay organized. **What do you dislike about Pipedrive?** Nothing at this time **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for lead tracking, which helps me stay organized with reminders and note-taking on deals. Its simple system, automations, and easy format make managing stages straightforward. **Official Response from Jorge R.:** > Hi Diane, Thank you for the great review! We’re glad to hear that Pipedrive’s simple setup, automations, and stage management help you stay organized and on top of your leads. It’s wonderful to know the reminders and note-taking features are making deal management easier for you. We appreciate your feedback and are happy to support you anytime. Best regards, Pipedrive Team ### 20. A big upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie B. | Commercial Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Pipedrive?** We've now had Pipedrive implemented for c.4 months, having moved across from Zoho. It was completely easy to get used too. Whilst not quite 'modular' in nature compared to what I was used to, it's still a simple intuitive system. The web visitors module is useful and we have seen some success targeting leads using it. **What do you dislike about Pipedrive?** There aren't any I can think off right now. **What problems is Pipedrive solving and how is that benefiting you?** Tracking activity across all deals. Submitting invoices to be processead. **Official Response from Jorge R.:** > Hi Jamie, Thank you for your detailed feedback! We're glad to hear that your transition from other CRM to Pipedrive has been smooth and that you're finding the platform intuitive and easy to use. It's great to know the Web Visitors add-on is already helping you identify and engage leads effectively. We’re also happy to hear Pipedrive is supporting your team with activity tracking and invoice submission. If you ever have questions or ideas on how we can make your experience even better, don’t hesitate to reach out. Best regards, Pipedrive Team ### 21. User-Friendly GTM Integrations, but Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Pipedrive?** Integrations with other GTM tool is very user-friendly **What do you dislike about Pipedrive?** Not much to add overall, but there’s definitely room for improvement in Support. **What problems is Pipedrive solving and how is that benefiting you?** We use it for sales pipeline management, automating prospecting and outreach. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive’s integrations user-friendly and helpful for managing your sales pipeline and automating outreach. We also appreciate your note on support, this is valuable feedback as we continue working to improve. Best regards, Pipedrive Team ### 22. Effortless Setup and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Clay M. | Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive's straightforward setup, which was the best part of my experience. The software significantly reduces CRM complexity, making it easier to use. I also love the visualization features, lead booster, and sequence capabilities, which enhance functionality. Additionally, its ability to integrate with multiple tools, including pulling customers from Shopify via Make, is invaluable. **What do you dislike about Pipedrive?** nothing **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive simplifies CRM use, making it less complex and easier to use while allowing integration with tools like Shopify. **Official Response from Jorge R.:** > Hi Clay, Thank you for your positive feedback! We’re thrilled to hear that you’re finding Pipedrive’s setup, visualization features, and integrations so valuable, especially the connection with Shopify through Make. It’s great to know that the platform is helping simplify your CRM processes and boost your efficiency. We’re glad everything is working smoothly for you, and we’ll continue improving to make Pipedrive even more powerful and seamless to use. Best regards, Pipedrive Team ### 23. Finally a CRM that is simple but powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Pipedrive?** I have used nearly every popular CRM and countless of smaller boutique CRMs. I have finally landed on Pipedrive as my favorite. It is simple, easy to use, reasonably priced, and yet powerful enough for most teams. **What do you dislike about Pipedrive?** The automations are great overall, but there could always be a bit more robust integrations with Zapier and some reporting tools, particularly around activities **What problems is Pipedrive solving and how is that benefiting you?** It's keeping all deal flow organized **Official Response from Jorge R.:** > Hi Ryan, Thank you for sharing your experience! We’re thrilled to hear that after trying so many CRMs, Pipedrive has become your favorite. It’s great to know you value its simplicity, ease of use, and affordability while still finding it powerful enough for your team. We’re also glad Pipedrive is helping you keep your deal flow organized! We appreciate your feedback on automations, Zapier integrations, and reporting tools, input like this helps us continue improving. Best regards, Pipedrive Team ### 24. Smooth CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Pipedrive?** Easy navigation, simple interface, smooth operation. Integration with the application on the phone, which makes it easy to create activities from conversations with customers, integration with the mailbox, or mailing campaigns and webinars. **What do you dislike about Pipedrive?** Integration with the mailbox works great, but what I don't like is creating emails in pipedrive itself, I think you should improve the text formatting to be similar to what outlook offers. I don't like the difference between the style sent from Pipe Drive and Outlook. This discrepancy is annoying, I would like my clients to receive messages in the same style from me, regardless of where I send the message from. Integration with AI in composing messages definitely needs improvement. Using external tools works better. **What problems is Pipedrive solving and how is that benefiting you?** Our team uses PipeDrive as a tool for all sales activities, from recording daily sales activities, preparing offers, to closing sales and after-sales support. As well as an additional tool that supports monitoring our clients' activity during webinars. Thanks to that we have everything in one place. **Official Response from Jorge R.:** > Hi Daniel, Thank you for your detailed feedback! We're glad to hear that you appreciate Pipedrive's easy navigation, smooth operation, and integrations. Your thoughts on email formatting are really valuable – we understand how important it is for your messages to maintain consistency, regardless of the platform. We'll take that into consideration as we continue to improve our email features. Regarding the AI integration for message composition, we appreciate your insight and agree that it has room for growth. We're always working on enhancing the AI experience, and your feedback helps us prioritize those improvements. Thanks again for sharing your thoughts! Best regards, Pipedrive team ### 25. Easy to rollout, train and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Henry E. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** Super easy and fast to rollout. Pretty much the exact opposite of Salesforce which takes consultants, time and money to deploy for a small team. Very easy to train new team members on and really like the feature-set and email syncing. **What do you dislike about Pipedrive?** Not as sophisticated and customizable as something like Salesforce. Could have better phone support but chat is helpful. **What problems is Pipedrive solving and how is that benefiting you?** Having all info about prospects in one place - makes it easy to see everything and communicate between team members in different offices. ### 26. Organize sales **Rating:** 4.0/5.0 stars **Reviewed by:** Andrés Camilo M. | Promotor Comercial Imobiliario, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Pipedrive?** It is a great support because it helps to classify your clients depending on what they are looking for, it also reminds you of pending topics and possible meetings you may have, and it also provides you with daily and monthly indicators which help you to project and achieve goals. **What do you dislike about Pipedrive?** Everything is very independent, if you want to contact your clients via WhatsApp, you have to go to WhatsApp to chat with them. If everything were from Pipedrive, it would be much faster and more dynamic. **What problems is Pipedrive solving and how is that benefiting you?** Pipe drive helps me manage my clients, which ones are most interested in my product and which are not, it also helps me classify what type of product my client is looking for, and which methods or campaigns are most effective for channeling more potential clients. **Official Response from Jorge R.:** > Hi Andrés, Thank you for your valuable feedback! We’re thrilled to hear that Pipedrive helps you classify clients effectively, keep track of important tasks, and provides insightful daily and monthly indicators to help achieve your goals. It's great to know that these features are adding value to your workflow. We also appreciate your suggestion regarding communication through WhatsApp. We understand how centralizing communication within Pipedrive could enhance your experience and make interactions more efficient. We will certainly consider this feedback as we look at ways to improve the platform’s functionality. Best regards, Pipedrive Team ### 27. Great for Action Tracking, But AI Note-Taking Costs Extra **Rating:** 5.0/5.0 stars **Reviewed by:** Tadiwa M. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Pipedrive?** The way you can take note of very action as it is done **What do you dislike about Pipedrive?** the fact that i have to pay for AI notes taking from calls **What problems is Pipedrive solving and how is that benefiting you?** its solving our leads tracking **Official Response from Jorge R.:** > Hi Tadiwa, Thanks for sharing your feedback! We’re glad to hear that Pipedrive is helping you track leads and capture actions effectively. Best regards, Pipedrive Team ### 28. Simple for most sales tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Zabrina R. | Business development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Pipedrive?** How quickly I can enter and find information from the mobile app while I am out in the field. **What do you dislike about Pipedrive?** That I cannot access everything I need from the mobile app. (Mostly being able to export my leads to print them) **What problems is Pipedrive solving and how is that benefiting you?** Tracking sales activities. **Official Response from Jorge R.:** > Hi Zabrina, Thanks for sharing your feedback! We’re glad to hear you’re finding the mobile app helpful for quick access to information in the field. We appreciate your input about export functionality, our team is continuously improving the app experience, and feedback like yours helps us prioritize future updates. Best regards, Pipedrive Team ### 29. Insightful Dashboards Empower Data-Driven Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Pipedrive?** The dashboards are useful for gaining insights and making data-driven decisions. **What do you dislike about Pipedrive?** Not able to set up email sequences that are automatically sent to clients according to a specified schedule. **What problems is Pipedrive solving and how is that benefiting you?** With this tool, I can reach out to a large number of leads at once, update my CRM, and track emails—all within a single platform. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that the dashboards are helping you gain insights and manage your leads efficiently. We appreciate your note about email sequences. Our automations do have date-based triggers, https://support.pipedrive.com/en/article/automations-date-triggers, this might help achieve the end result that you're looking for, if you require assistance, please reach out to our support. Best regards, Pipedrive Team ### 30. Training made all the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Ted B. | Growth and Strategy , Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Pipedrive?** The online videos and the in person onboarding made all the difference for me and my team. I do recommend Pierce **What do you dislike about Pipedrive?** Difficult to differentiate the different crms in the sales process but glad I chose pipedrive **What problems is Pipedrive solving and how is that benefiting you?** Better reporting to manage prices **Official Response from Jorge R.:** > Hi Ted, Thanks for your review! We're delighted to hear that the combination of our online videos and personalized onboarding experience made a difference for you and your team. The team will be thrilled to know their support was so valuable. We appreciate your feedback on the CRM comparison process, we’ll keep working to make Pipedrive’s unique value even clearer. Best regards, Pipedrive Team ### 31. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** TARYN M. | Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Pipedrive?** Pipe drive is its user-friendly interface and how easy it makes tracking sales pipelines and managing leads. **What do you dislike about Pipedrive?** One dislike is some advanced features require higher-tier plans, which can get expensive. **What problems is Pipedrive solving and how is that benefiting you?** Pipe drive helps solve the problem of disorganized sales processes by providing a clear visual pipeline, automated follow-ups, and easy contact management. This saves time, keeps deals from slipping through the cracks, and helps me stay focused on closing sales. **Official Response from Jorge R.:** > Hi Taryn, Thanks for sharing your feedback! We’re glad to hear you find Pipedrive’s interface intuitive and that it’s helping you stay organized, save time, and close more deals. We understand that needing a higher-tier plan for certain advanced features can be a challenge, and we’ll make sure this feedback is shared with our team as we work on delivering even more value at every plan level. Best regards, Pipedrive Team ### 32. A Streamlined and Intuitive CRM Solution for Growing Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Pipedrive?** Pipedrive excels in its user-friendly interface and intuitive pipeline management system. As a sales-focused CRM, it offers a visually engaging layout that makes tracking deals and activities straightforward, even for team members with minimal technical background. Implementation was refreshingly smooth; the onboarding process is well-guided, and Pipedrive offers a wealth of support documentation and in-app tutorials. Additionally, integrations with popular tools enhance productivity and make it easy to embed the CRM into existing workflows. Customer service is another strong point. Response times are generally fast, and the support team is knowledgeable and courteous. Live chat support, in particular, has proven helpful in resolving minor issues quickly. **What do you dislike about Pipedrive?** While Pipedrive covers most core CRM functionalities effectively, it does lack some of the advanced automation and reporting features offered by more complex platforms. Custom reports can be somewhat limited unless you opt for the higher-tier plans, which may not be cost-effective for smaller teams. Additionally, while the mobile app is useful, it occasionally lags or lacks some features available on the desktop version. **What problems is Pipedrive solving and how is that benefiting you?** Easy and clear management of multiple prospects across our sales team. Nurturing from initial website form fill through to close **Official Response from Jorge R.:** > Hi, Thank you for your detailed and thoughtful review! We're thrilled to hear that Pipedrive has made a positive impact on your team's workflow. It’s especially great to know that our customer support has been helpful and responsive when needed. We also appreciate your constructive feedback regarding automation, custom reporting, and the mobile app experience. These insights are incredibly valuable as we continue to improve the platform and better serve all our users. Best regards, Pipedrive Team ### 33. Easy-to-Use Task Organization That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Jimwell B. | Sales outsourcing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Pipedrive?** Easy to use and organize the task very friendly tools. **What do you dislike about Pipedrive?** all goods for me all the navigation works properly **What problems is Pipedrive solving and how is that benefiting you?** Organizing the work and easy to use **Official Response from Jorge R.:** > Hi Jimwell, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and helps you stay organized with its user-friendly tools. It’s great to know the navigation is working smoothly for you. Best regards, Pipedrive Team ### 34. Effortless to Use with Features That Simplify Daily Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Pipedrive?** This software is straightforward to use and easy to navigate. It offers a wide range of features that help simplify daily tasks and make day-to-day work more manageable. **What do you dislike about Pipedrive?** Up to now, I haven't encountered any drawbacks, though I must admit I haven't explored all of its features or used it to its fullest potential yet. **What problems is Pipedrive solving and how is that benefiting you?** We have been able to streamline our sales process from beginning to end, making sure that everyone involved has easy and convenient access at every stage of the sale. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear that Pipedrive is easy to use, helps simplify your daily tasks, and streamlines your sales process. It’s great to know that everyone on your team can access the information they need at each stage of the sale. We hope you continue exploring Pipedrive’s features, and if you ever need guidance or tips, our team is always here to help! Best regards, Pipedrive Team ### 35. Always on top of my pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Madison F. | Advertising Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Pipedrive?** I love the work flow and how easy it is to customize my pipeline of clients. I had used Pipedrive at my old Life Insurance job, and now that I'm in sales again, I've decided to pay for Pipedrive on my own because of its great interface. The app is also top notch and great for capturing notes from meetings when I'm out meeting with clients. **What do you dislike about Pipedrive?** I wish you didn't have to pay and upgrade to advanced to get the auto email syncing/integration. Not a huge deal as you can still manually link the email to your deal with a BCC address, but would still be nice to have included in basic. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of my deals. If I wasn't using Pipedrive, I would be relying on making calendar events everyday to remember which client to follow up with. Those can so easily be missed and if you decide you want to bump it back by a day or two, easy to get cluttered on your calendar and moved/ deleted. Pipedrive ensures I can see all my activities that need to be done, and also all my open deals. **Official Response from Jorge R.:** > Hi Madison, Thank you for your thoughtful feedback! We're delighted to hear that you find the workflow, pipeline customization, and mobile app so valuable, it’s great to know that it helps you stay organized and capture important notes on the go. We appreciate your input regarding email syncing. We understand how beneficial it would be to have this feature included in the Essential plan, and we’ll share your feedback with our team as we continue to enhance our offerings. Best regards, Pipedrive Team ### 36. Pipedrive is a dream CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Business Development Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Pipedrive?** I love how streamlined Pipedrive actually is. Everything is practically integrated. Emails synchronize and link with existing leads. Leads can be easily turned into deals. Contracts can be executed within the workflow. Lead activity takes no time to complete. It's been refreshing using Pipedrive versus other CRMs I have worked with in the past. **What do you dislike about Pipedrive?** Adding email banners and photos to my signature was a bit painful. It crashed the whole process and required a week or so of support, but they were on top of it. I also wasn't fond of the email campaigns. I couldn't choose specific contacts/leads to run a campaign. It was defaulting to send to every lead I had ever created. Also too, there are icons on the left that are just not useful. I don't use projects or campaigns or no longer need the setup guide. These should be hidden or removed. More customization is needed there and less clutter. **What problems is Pipedrive solving and how is that benefiting you?** Ease of use and seamless integration. **Official Response from Jorge R.:** > Hi Chris, Thank you for sharing your thoughtful feedback! We're thrilled to hear that you find Pipedrive streamlined and well-integrated, making lead and deal management more efficient. It's great to know that our platform has been a refreshing experience compared to other CRMs you've used. We appreciate your insights on email customization, campaign targeting, and interface customization. We understand how important flexibility and a clutter-free workspace are for productivity. Your feedback is invaluable, and we’ll share it with our team as we continue to enhance the platform. Best regards, Pipedrive Team ### 37. Pipedrive is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Beckie M. | Mortgage Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Pipedrive?** The functionality has come a long way. Very user friendly to navigate once all set up. And it is super cost effective too, compared to other CRM's. **What do you dislike about Pipedrive?** I am just getting back to using regularly, so far, no dislikes are present. **What problems is Pipedrive solving and how is that benefiting you?** Organization and follow up task triggers are so helpful to keep track of leads and status updates during the home loan process too. **Official Response from Jorge R.:** > Hi Beckie, Thank you for your review! We’re happy to hear you find Pipedrive user-friendly, cost-effective, and valuable for organizing tasks and follow-ups. It’s great to know it’s helping you stay on top of leads and updates during the home loan process. Best regards, Pipedrive Team ### 38. Customer Support is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Co-Founder President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Pipedrive?** PipeDrive is one of the easiest and most common-sense CRM tools on the marketplace today. In addition, the AI driven reporting options make pulling data from your CRM simple. **What do you dislike about Pipedrive?** After using Pipedrive for the past 12 months, I'm struggling to find anything that I truly dislike. **What problems is Pipedrive solving and how is that benefiting you?** The problem that Pipedrive is solving for me is pipeline management. The system provides me clarity into each deal a great detail. This is allowing me to better forecast company revenues which allows me to better manage my personnel. **Official Response from Jorge R.:** > Hi Steve, Thank you for sharing this detailed feedback! We’re glad to hear that Pipedrive’s intuitive design and AI-driven reporting are making pipeline management and forecasting clearer for you. It’s great to know the platform is helping you manage personnel planning with confidence. If you ever do find any areas you’d like to see improved as you continue using Pipedrive, please don’t hesitate to share. We’re here to support you as your business grows. Best regards, Pipedrive Team ### 39. Easy to Use, AI-Powered, and Packed with Add-Ons **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** Easy to use, use of AI tools, lots of add-ons available. **What do you dislike about Pipedrive?** A page that shows the company, opportunities/deals, and activity all in one place. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of opportunities, automating sales flow and integrating ai. **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and that the AI tools and add-ons are helpful. We also appreciate your feedback about having a page that shows companies, deals, and activities in one place, and we'll share it with our team. Best regards, Pipedrive Team ### 40. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Raquel T. | Director of Global Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Pipedrive?** I am the CRM lead in my company and have never used one before (I am not an IT person either). However, I have been able to adapt Pipedrive to our company's needs very easily and I love how easy it is to use. I have also enjoyed the training webinars! **What do you dislike about Pipedrive?** Everthings seems ok for me, I still need to investigate automations though **What problems is Pipedrive solving and how is that benefiting you?** Problems: Information spread across multiple platforms and systems. It is difficult to get a full picture of past interactions with potential customers/partners. Difficult to track and interact with new customers who register through our website. Multiple sales pipelines, making it difficult to assess progress. Information can be lost or forgotten. We have no real data analytics, which means we lack insights into customer behaviour, preferences, or purchasing patterns. Teams working remotely or across different roles may struggle with collaboration. We currently have multiple tools which we have to use to bring a customer from prospect to onboarded (spreadsheet, emails, Mailchimp, admin panel, stripe etc.). Losing track of customer communications, leading to missed opportunities. Without a system, customers may receive inconsistent or delayed service. As the customer base grows, manually managing relationships will become unsustainable. Limited ability to target campaigns and track their effectiveness. Benefits: Higher rates of customer acquisition Improved forecasting Align sales and marketing efforts Maximise lead generation Identify new customers as well as cross-selling and upselling to existing customers Focus on the prospects who are most likely to convert Implement upselling strategy Improve customer engagement Automate repetitive or manual tasks Enable system to scale as the business expands Help to create a single view of the customer Identify customer profitability Calculate the ROI of marketing activities Track performance across teams Use analytics to improve team’s performance Improve customer retention **Official Response from Jorge R.:** > Hi Raquel, Thank you so much for your review! We’re thrilled to hear that you’ve been able to easily adapt Pipedrive to your company’s needs, even without prior CRM experience. It’s great that the ease of use and training webinars have been helpful for you! Best regards, Pipedrive Team ### 41. Good CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Borja M. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Pipedrive?** The CRM is very easy to use and meets all my SaaS sales needs. **What do you dislike about Pipedrive?** At the moment, nothing. I haven't had time to need extra things. Simply, the price could be more economical. **What problems is Pipedrive solving and how is that benefiting you?** The CRM is very easy to use and meets all my SaaS sales needs. **Official Response from Jorge R.:** > Hello, Borja, Thank you very much for sharing your experience! We are glad to know that Pipedrive is easy to use and effectively meets your SaaS sales needs. We also appreciate your comments on pricing. Our team is always looking for ways to ensure we offer the best value for money possible. If you ever have any questions or would like to receive tips to get even more out of Pipedrive, do not hesitate to contact us at any time. Best regards, The Pipedrive Team Translated by AI ### 42. Pipedrive at work **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte M. | Head of Specialist Projects , Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Pipedrive?** The team liked the ability to have a one-stop-shop for all things CRM. It was easy to use and navigate, with high end user adoption rate across the team. **What do you dislike about Pipedrive?** Unfortunately, we had to move away from Pipedrive due to subscription costs and feature requirements. **What problems is Pipedrive solving and how is that benefiting you?** Combining all aspects of client relations into one space was incredibly beneficial for us to keep a check on open deliverables, making sure that no request was going unactioned. The marketing insights gleaned from email analytics helped to shape longer term marketing strategies based on campaigns where the data showed greatest engagement and conversion. **Official Response from Jorge R.:** > Hi Charlotte, Thank you for sharing your experience! We’re glad to hear that Pipedrive helped your team centralize client relations, improve visibility on deliverables, and gain valuable marketing insights. It’s great to know that the platform was easy to use and well adopted by your team. We understand that subscription costs and specific feature needs can be deciding factors, and we appreciate your thoughtful feedback. Best regards, Pipedrive Team ### 43. Effortless Automation with an Intuitive Visual Pipeline **Rating:** 4.5/5.0 stars **Reviewed by:** Pravin C. | Business Development Manager , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Pipedrive?** Extremely easy to use with amazing visual pipeline with kannan style view. Helps me automate most of my tasks **What do you dislike about Pipedrive?** There is nothing to mention that I can count as downside of pipedrive as of now. **What problems is Pipedrive solving and how is that benefiting you?** It has help me streamline my customer engagement and sales cycle **Official Response from Jorge R.:** > Hi Pravin, Thank you for your feedback! We’re thrilled to hear that you enjoy Pipedrive’s visual pipeline and automation capabilities, and that it’s helping you streamline your customer engagement and sales cycle. It’s fantastic to know that your experience has been so positive so far! Best regards, Pipedrive Team ### 44. Seamless and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Dowdy S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive makes it really easy for me to integrate leads with the API. Everything runs really smooth right out of the box and everything is easy to configure. I'm able to set up each new account easily and quickly. **What do you dislike about Pipedrive?** I tried to think of something I don't really like and honestly can't think of anything. It's a great product. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes for a great CRM when dealing with Facebook marketplace leads that are tough to get into a CRM. And the visual pipeline makes it really easy to keep track of where each lead is in the process. **Official Response from Jorge R.:** > Hi Dowdy, Thank you so much for your thoughtful review! We're thrilled to hear that Pipedrive has been smooth and easy to work with, especially when it comes to API integration and handling Facebook Marketplace leads. It's great to know that the visual pipeline and quick account setup have made a positive impact on your workflow. If you ever need anything or have ideas for how we can make your experience even better, we're always here to help. Best regards, Pipedrive Team ### 45. Very nice email builder **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Pipedrive?** As a designer, I use Pipedrive to create emails for campaigns. We recently switched from HubSpot and Pipedrive's email builder compares very favourably. It's simple, intuitive and does everything I need it to without fuss. **What do you dislike about Pipedrive?** I haven't come across any downsides while working on Pipedrive so far. It's early days though. **What problems is Pipedrive solving and how is that benefiting you?** Simple, affordable email campaigns **Official Response from Jorge R.:** > Hi Jeff, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s email builder is helping you create campaigns easily and efficiently, and that it’s been a smooth transition from HubSpot. It’s great to know the platform is supporting simple and affordable email campaigns for your work. We appreciate your feedback and look forward to continuing to support your success! Best regards, Pipedrive Team ### 46. Exceptionally Comfortable and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** The comfort of using the platform. It is very easy to navigate **What do you dislike about Pipedrive?** When you're moving one task (making it winning) to the next group, sometimes it disappears. **What problems is Pipedrive solving and how is that benefiting you?** This is a good CRM, and I find it easy to update specific tasks. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear you find Pipedrive comfortable and easy to navigate. It’s great to know Pipedrive is helping you manage and update your tasks more easily. We appreciate you pointing out the issue with tasks occasionally disappearing when moved , kindly reach out to our support so that they can investigate the situation. Best regards, Pipedrive Team ### 47. Making day-to-day operations streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe M. | Customer Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Pipedrive?** Navigating through Pipedrive for the ordinary user is a super simple thing to do. Being able to go around, make changes to how leads are is detrimental to what I need to use it for. In terms of providing customer support, it is very much at par with the current well-known platforms as well. I pretty much use Pipedrive every single day and at the same time. Implementation of our workflows is quite easy, and at the same time with integration as well. **What do you dislike about Pipedrive?** I don't think that I dislike anything about it specifically. **What problems is Pipedrive solving and how is that benefiting you?** It basically provides all-in-one access for what we need on a day-to-day basis. That's pretty much all I can say. **Official Response from Jorge R.:** > Hi Gabe, Thank you so much for your feedback! We’re thrilled to hear that Pipedrive has made it easy for you to navigate, implement workflows, and integrate seamlessly into your daily routine. It’s great to know that the platform is providing all-in-one access to what you need and that our customer support is meeting your expectations. If you ever have any suggestions or ideas on how we can improve, don’t hesitate to reach out! Best regards, Pipedrive Team ### 48. Simple, Straightforward, and Easy to Customize to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Pipedrive?** The automations you can set up in your pipeline. Having pre-written emails that will auto-send every time you move them to a specific deal stage will save a ton of time, increase touches to key customers, and overall give us a stronger presence with customers. **What do you dislike about Pipedrive?** So far I think it has just been the differences in how it operates compared to our old CRM. The top one would be that those automatic emails you can set up to send do not get shown in your activity tracker. You have to create an activity after the fact. Just an extra step that is a little annoying and can be easy to forget. **What problems is Pipedrive solving and how is that benefiting you?** Working in a service industry, we don't always have a widget to sell. As an account executive, the closest thing I have to that is a maintenance contract, but when it comes to service calls to fix things, it can be very random. I appreciate how the pipeline has a setting that keeps track of if a deal has gone too long without contact. Helps me prevent things from slipping through the cracks. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We're glad to hear that Pipedrive’s automation features are saving you time and helping you stay connected with key customers, that's exactly what we aim for! We also appreciate you pointing out the issue with automatic emails not appearing in the activity tracker. That’s valuable input, and we’ll be sure to pass it along to our product team as we work on streamlining the experience. Best regards, Pipedrive Team ### 49. Very simple to use and shows relevant data quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Igor T. | Commercial sales person, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Pipedrive?** You can learn how to use it fast and without much trouble - it is very user friendly, and shows the data you want to check on daily simply. **What do you dislike about Pipedrive?** Sometimes it timeouts the whole Pipedrive for couple of hours together and access is limited or the page does not work - happens rarely **What problems is Pipedrive solving and how is that benefiting you?** It's easy to use - all data on one place and easy to check - time saving. Phone - PC calling optionis great **Official Response from Jorge R.:** > Hi Igor, Thank you for sharing your experience! We’re glad to hear that you find Pipedrive user-friendly and that it helps you save time by keeping all your data in one place. We’re also happy to know you’re enjoying the phone-PC calling feature. We appreciate you flagging the rare timeout issues, and we’re actively working to ensure stability so your workflow remains uninterrupted. Thanks for being with us! Best regards, Pipedrive Team ### 50. Pipedrive has changed the way that I think about the sales process, I love the visualisation. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas R. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** I love seeing deals move through the pipeline. It is also great for managing next steps and keeping and overview of inner workings of the company. **What do you dislike about Pipedrive?** Not everything is available on the Lite plan but there are upgrades available. **What problems is Pipedrive solving and how is that benefiting you?** Not losing old leads and keeping in contact better with previous clients. **Official Response from Jorge R.:** > Hi Thomas, Thank you for your feedback! We’re glad to hear that Pipedrive helps you track deals through the pipeline, manage next steps, and maintain better contact with previous clients. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+11%3A56%3A34+-0500&secure%5Bsession_id%5D=0b138ffb-7d85-43c5-a600-596213f95185&secure%5Btoken%5D=32cb41e7d3cf3ab43141c4ffc749055c669e9e7579244bfabf34dacbe4baa7ab&format=llm_user) ## Pipedrive Integrations - 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Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,402 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,195 reviews) - 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