# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,043 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users highlight the **ease of use** in Pipedrive, appreciating its intuitive interface and straightforward features. (574 reviews) - Users love the **intuitive interface** of Pipedrive, making it easy to customize and navigate without technical skills. (274 reviews) - Users love Pipedrive for its **user-friendly interface** and seamless integration with existing systems and campaigns. (243 reviews) - Users find Pipedrive to be **extremely helpful** for client management, organization, and efficient communication tracking. (231 reviews) - Users appreciate the **seamless integrations** of Pipedrive, enhancing organization and improving campaign attribution effortlessly. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practice businesses. (230 reviews) - Users feel Pipedrive has **limited features** , making complex analyses difficult and requiring upgrades for basic functionalities. (151 reviews) - Users often face a **steep learning curve** with Pipedrive, requiring extensive training and practice for effective use. (118 reviews) - Users face **integration issues** with Google Calendar, making it difficult to access essential meeting details quickly. (108 reviews) - Users find the **subscription costs too high** , making it challenging for solo practices to utilize Pipedrive effectively. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Pipedrive: Intuitive, Fast Onboarding, and Just the Right Customization. Great for small teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Head of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** What I like best about Pipedrive is how easy and intuitive it is to use. It is quick to onboard, simple to understand, and offers the right level of customization for most small teams. **What do you dislike about Pipedrive?** What I dislike most about Pipedrive is that its connectivity across systems is not always as seamless as it could be. Some customizations may also require a bit of development work, though that is usually not a major hurdle for most teams today. **What problems is Pipedrive solving and how is that benefiting you?** It solves the need to clearly track sales activities and understand exactly where each deal stands. For me, it provides strong visibility into my process, opportunities, and active deals, while keeping me up to date on progress through each stage. It also reduces friction in the sales process by making CRM upkeep easier, which is especially valuable since sales teams have historically struggled to keep their systems consistently updated. **Official Response from Jorge R.:** > Hi Robert, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and quick to onboard, and that it provides the right level of customization for your team. It's also great to know that Pipedrive helps you clearly track deals and maintain visibility across your sales process. We appreciate your feedback about system connectivity and customization, and we'll be sure to share it with our team. Best regards, Pipedrive Team ### 2. Streamlined Client Management with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Djibril H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Pipedrive?** I use Pipedrive to manage my clients, and it is super efficient at helping me stay organized. I appreciate the many automations that sincerely save me time. The collaboration features are great for working with my teammates; I can easily change who is in charge of a client. Pipedrive is very easy to use and intuitive; I could easily use it even when I first joined the company. I particularly like the email integrations as they simplify communication, so I don't need to open my mailbox to look for emails with clients, which saves a lot of time. It is also connected to Ardor, which allows for a seamless experience. **What do you dislike about Pipedrive?** There are bugs sometimes **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my clients efficiently, saving time with automations and email integrations. It's easy to use, intuitive, and helps me collaborate with teammates effectively. **Official Response from Jorge R.:** > Hi Djibril, Thanks for your feedback! We’re glad Pipedrive helps you stay organized, track leads easily, and manage your daily tasks. We appreciate your suggestion about notifications for late activities, great feedback for us. Best reagrds, Pipedrive Team ### 3. A simple CRM that allows you to focus on income generating activities **Rating:** 4.0/5.0 stars **Reviewed by:** Randy B. | Director of New Business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Pipedrive?** It’s straightforward and not bloated. It integrates easily with other platforms and does a good job tracking Gmail data. I haven’t run into any lagging issues, and the price feels right for a small to medium company. So far, I haven’t had any support problems, and I also haven’t needed to dig into the AI features yet. **What do you dislike about Pipedrive?** I should allow text messaging within the app. **What problems is Pipedrive solving and how is that benefiting you?** Pipeline simplicity, some CRMs do too much and look too busy which distract. **Official Response from Jorge R.:** > Hi Randy, Thanks for your feedback! We’re glad to hear you’re enjoying Pipedrive’s simplicity, smooth integrations, Gmail tracking, and reliable performance. It’s great to know the platform is helping you stay focused without the complexity that can come with other CRMs. We also appreciate your suggestion around built-in text messaging capabilities. This is valuable feedback and has been shared with our team as we continue improving communication features. Best regards, Pipedrive Team ### 4. Seamless Integration and Focused Features Enhance Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | Owner - Energy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** Very focused on the right activities, and not on burdensome forms or tick-boxes. The integrations between computer and phone access are instantaneous and really helpful. I use it every day, whereever I am. Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through. **What do you dislike about Pipedrive?** I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off. **What problems is Pipedrive solving and how is that benefiting you?** Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday. I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it. **Official Response from Jorge R.:** > Hi Andrew, Thank you for the great review! We’re glad Pipedrive’s sales-focused approach, seamless phone and desktop access, and activity tracking help you stay organized and productive every day. We also appreciate your feedback about AI tools and will share it with our team. Best regards, Pipedrive Team ### 5. Simple, Robust, and Highly Recommended CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Reid S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** I like Pipedrive because it's simple enough to learn quickly compared to other CRM products I looked at. Even though it's easy to use, it doesn't sacrifice the robust suite of tools it offers. The automations have been a huge help for us, particularly for scheduling emails and using templates. Integrating it with our Google Workspace allows us to send emails directly from Pipedrive and use templates from Google Drive, which is really convenient. **What do you dislike about Pipedrive?** I haven't really experienced it yet, but someone on our team said that the integration with Quo is not that great. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive simple to learn and it doesn't sacrifice on the robust suite of tools. The automations and email scheduling help us a lot. **Official Response from Jorge R.:** > Hi Reid, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to learn while still powerful, and that automations, email scheduling, and Google Workspace integration are helping your team work more efficiently. We also appreciate your note about the Quo integration, this is helpful feedback and has been shared with our team. Best regards, Pipedrive Team ### 6. Seamless Sales Coordination and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Feral Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I love how Pipedrive is sales and person oriented, and it makes connecting people easier with all the online platforms I use like 3cx and Teams. I appreciate the activities feature, which allows me to enter every aspect and track everything I need to do. Organizing my to-do list is easier than ever. The sequences feature is also a great idea; it's fantastic to be able to form a follow-up process exactly as I want. I also find it great to be able to label emails when they sync. **What do you dislike about Pipedrive?** I could not find a filter to show emails from oldest to newest. Also, I cannot see the general company mails on the organization summary, which sometimes forces me to create non-person accounts just to view emails in the right place. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive as a sales assistant. It's sales and person-oriented, making it easy to connect people across platforms like 3CX and Teams. Activities help track all tasks, and the sequences feature offers great potential for follow-up processes. **Official Response from Jorge R.:** > Hi Feral, Thank you for your review! We’re glad Pipedrive’s sales-focused design, integrations, Activities, and Sequences are helping you stay organized and manage follow-ups easily. It’s great that email syncing and labeling support your daily work. We appreciate your feedback about email filtering and viewing company emails in the organization summary. Best regards, Pipedrive Team ### 7. Pipedrive - The CRM for All Needs of All Users **Rating:** 5.0/5.0 stars **Reviewed by:** Ilias G. | Technical Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Pipedrive?** It is very user-friendly, even for non-technical people, and it offers many configuration capabilities. The customer support team is very kind and can help you in many ways. It is easy for the Admin of the system to setup pipelines, filters, automations etc. **What do you dislike about Pipedrive?** Most of the integrations require additional payments, and some of them are buggy (Google Meet). We also experienced many system downtimes throughout last year. Also, we can't connect Contacts to many Organizations. **What problems is Pipedrive solving and how is that benefiting you?** Streamline lead generation, convert leads into deals, and finally turn them into recurring paying clients. **Official Response from Jorge R.:** > Hi Ilias, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and flexible, and that it’s helping you streamline your lead-to-client process. It’s also great to know our support team has been helpful along the way. We appreciate your feedback on integrations, system stability, and contact associations,these are important points, and we’re continuously working to improve in these areas. Best regards, Pipedrive Team ### 8. Streamlined Lead Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ben S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Pipedrive?** I find the option on the deal card to see if someone has replied to an email really valuable. It helps me quickly identify responses, which is important in sales. The pipeline view is a major advantage, allowing me to focus effectively on different stages of deals. I also appreciate how easy it is to use the API. It’s set up well and works great for creating and updating deals, people, and activities. These features really enhance the way we manage our processes. **What do you dislike about Pipedrive?** There are a few little things that need improvement in Pipedrive. The pulse feature needs better filtering, as there aren't enough options. I recently used it and found it could offer a good opportunity to see things, but the lack of filtering options holds it back. I would like to filter using the custom fields I already have, which would make it easier to manage tasks in that view. Improvements in filtering would make it more effective. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage a high volume of leads efficiently, allowing us to filter easily and focus on specific types of people. It also enables us to see where leads drop off in the pipeline and track conversions through the funnel. **Official Response from Jorge R.:** > Hi Ben, Thank you for your review! We’re glad the email reply indicator, pipeline view, and API are helping you manage deals and track leads efficiently. It’s great that Pipedrive supports you in handling high lead volume and monitoring conversions. We appreciate your feedback about improving filtering in the Pulse feature, especially with custom fields. That’s helpful insight for us. Best regards, Pipedrive Team ### 9. Intuitive and Powerful for Funnel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana M. | Costumer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** I like the simplicity and intuitiveness of the Pipedrive platform, which makes it easy to visualize the funnel and organize information in one place. The interface is very intuitive, which makes tracking companies much more straightforward and simple. The initial setup of Pipedrive was very simple and quick, with no problems in setting up funnels and stages, thanks to its user-friendly platform that facilitates adaptation. **What do you dislike about Pipedrive?** I believe that Pipedrive can evolve mainly in terms of more flexible, more personalized automations. I also believe that some reports we generate could be a bit more detailed and intuitive. In some cases, it would be interesting to have more visualization options and some more advanced filters so that, in more complex pipelines, we can retrieve information more easily. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me with organization by centralizing companies in one place, tracking interaction history, and visualizing the stages of each account. It prevents important contacts from getting lost, maintaining close monitoring of companies that require more attention. **Official Response from Jorge R.:** > Hi Tatiana, Thanks for sharing your experience! We’re glad Pipedrive helps you keep everything organized, visible, and running smoothly. Your feedback about making some features more intuitive is very valuable, we’re always working to improve. Excited to keep supporting your business growth! Best regards, Pipedrive Team ### 10. Quickly applicable and flexibly configurable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** The clarity, free configuration, and accompanying functionalities are particularly noteworthy. No matter which direction you want to create data records from, all previously defined data fields can be created, and you will be notified of any important missing information. Despite the complexity of options lurking in the details, such as embedding automations or sequences, you are guided step by step and, even as a layman, you don't lose track of the big picture. **What do you dislike about Pipedrive?** It depends—if you want to get started quickly and try out lots of features later on, then I can definitely recommend Pipedrive. So far, I haven't really found anything that I miss or that isn't well designed. **What problems is Pipedrive solving and how is that benefiting you?** We had trouble finding a function to create closed and won deals as renewals in a new pipeline right away, and we solved it using the duplicate function, but with Automations, we built a custom function that can automate this step in the future. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you appreciate Pipedrive’s clarity, flexibility, and step-by-step guidance, even with advanced features like automations. It’s great to hear you built a custom solution for renewals using automations. Best regards, Pipedrive Team ### 11. Effortless CRM with Exceptional Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Candan I. | Turkey Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Pipedrive?** I really enjoy Pipedrive for its ease of use and how simple it was to set up. The drag and drop tools made customer relationship management incredibly easy to manage. Using it with Gmail was smooth too. The light feeling of the app and how it reduced the fatigue of using a new software are aspects I really liked. Overall, I found adapting to Pipedrive much easier than expected, despite a slightly difficult start. **What do you dislike about Pipedrive?** At first, it seemed a little bit difficult but it was easy to adapt. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing customers and tracking deals, making customer relationship management very easy with drag and drop tools, reducing the fatigue of using new software. **Official Response from Jorge R.:** > Hi Candan, Thanks for your feedback! We’re glad to hear you found Pipedrive easy to set up and that the drag-and-drop pipeline and Gmail integration are helping you manage customers and deals more smoothly. It’s great that the lightweight experience made it easier to adapt than expected. We also appreciate your note about the initial learning curve, this is helpful feedback as we continue improving onboarding and usability. Best regards, Pipedrive Team ### 12. Perfect CRM Solution with Intuitive, Visual Deal Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** We love how simple and clean the layout is. It is easy and intuitive to know exactly where we are at with each and every deal. It keeps them top of mind and trying to avance each deal through the pipeline. What can be easier than trying to advance each "chess piece" from one side of the table to the other. We have tried many other CRM tools, but they were just databases that hold information. We were looking for something that specifically helps us track deals as they move through the sales pipeline. In other CRM's the information gets burried and forgotten about. We were using an app called trello for just this function because it was extremely visual and easy to track. The problem was it did not have the CRM function so we were having to bounce between two difference applications. Pipedrive has the same visuals, and drag and drop functionality as trello, but is has everything we need in one spot with the CRM. It is working perfectly for me. It was super easy to get everything set up and dialed in and it was extremely user friendly with almost no learning curve. The deal pipelines stay open all day long so that advancing deals through the pipeline stays top of mind. This has become our go to program to track sales and we love how simple it is. I am very pleased that I discovered Pipedrive. It is exactly what I was looking for. **What do you dislike about Pipedrive?** Right now there is nothing that we do not like about the program. We have gone through 3 different CRM programs and this one is perfect for me. **What problems is Pipedrive solving and how is that benefiting you?** We needed a simple, user friendly way to track deals as they move through the pipeline and easily know how much value is at each stage or what deals are growing stale. We have tried other CRM's but it we had to create custom reports, or create complicated fields. This was simple to set up and it functions exactly like an app called trello that we were using to track deals except this calculates deal values, and is a CRM all in one. I do not know why it took so long to find this. **Official Response from Jorge R.:** > Hi Sam, Thank you for the wonderful review! We’re thrilled to hear that Pipedrive’s visual layout, drag-and-drop pipeline, and simple setup make it easy for you to track deals and stay organized. It’s great to know it gives you the Trello-style experience you liked, combined with the full CRM features you needed. We’re glad Pipedrive has become your go-to tool, and we appreciate you taking the time to share your experience! Best regards, Pipedrive Team ### 13. Organizes Tasks with Ease, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I like using Pipedrive to organize upcoming events with clients. My favorite part is the to-do list feature, which lets me create tasks with my descriptions and set due dates. It helps me stay on task and organized, preventing forgetfulness. I also appreciate that Pipedrive is easy to work through and not difficult to understand. The guidance of the sales process is another aspect I like. **What do you dislike about Pipedrive?** Right now I am linked to all of my coworkers and get notifications for each of their emails. This is something I likely can fix but I do not need everything they are getting/doing. I think it would be great if our company could use it with Cater Ease, a platform we create proposals/contracts on. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep track of events with clients and manage my tasks efficiently, helping me stay organized and avoid being forgetful. **Official Response from Jorge R.:** > Hi Stephanie, Thank you for your review! We’re glad Pipedrive helps you stay organized with client events and tasks. It’s great that the to-do list and sales process guidance keep you on track. We appreciate your feedback about notifications and integration with Cater Ease. Best regards, Pipedrive Team ### 14. Intuitive CRM with Visual Appeal **Rating:** 4.0/5.0 stars **Reviewed by:** Ben G. | Insurance Advisor | Broker - Serving Personal & Commercial Clients, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Pipedrive?** I like Pipedrive's drag-and-drop interface because it's intuitive and visual. The initial setup was fairly simple because it has a similar interface to what I've used before. The ability to visually see your pipline in stages, as well the click to move vs. a manual input is great! **What do you dislike about Pipedrive?** Nothing really to dislike! I wish I knew more about how to integrate it with software but a lot of industry-specific software doesn't have API capability...yet. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve memory issues and bandwidth constraints with its intuitive and visual drag-and-drop interface. The odds of a rep rememberign to call back Tom in 5 months are increased to 100% when you set it in Pipedrive. **Official Response from Jorge R.:** > Hi Ben, Thanks for your feedback! We’re glad to hear you’re enjoying the drag-and-drop interface and the visual pipeline, and that it’s helping make setup simple and your sales process more intuitive and organized. It’s great that Pipedrive is helping reduce missed follow-ups and keep your team on track. We also appreciate your thoughts on integrations and API availability for industry-specific tools, this is valuable input as we continue expanding our ecosystem. Best regards, Pipedrive Team ### 15. Pipedrive: Intuitive CRM with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** hayley W. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of. **What do you dislike about Pipedrive?** There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all our project and client information in one place, eliminating the need for spreadsheets and fragmented platforms. It tracks client communication and uploads files, ensuring our records are up-to-date. **Official Response from Jorge R.:** > Hi Hayley, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform. We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly. We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records! Best regards, Pipedrive Team ### 16. Structured Pipelines with Great Deal Communication, Leads Inbox, and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Antti S. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** The structure of pipelines, having deals with activities and all the communication related to deals on the same page. Also the leads inbox is great and analytics for most of the stuff needed. **What do you dislike about Pipedrive?** The Insight goal dashboards cannot used so that the deals or the activities inside them are filtered based on the criteria. Also the demo/meeting activities don't have any text templates that you could save. **What problems is Pipedrive solving and how is that benefiting you?** Having clear view of pipelines statuses and each stage of sales cycle. **Official Response from Jorge R.:** > Hi Antti, Thanks for your feedback! We’re glad to hear you value the pipeline structure, centralized deal information, and analytics, it’s great that these are helping you stay on top of your sales process. We also appreciate your suggestions around Insights filtering and activity templates, this is valuable feedback as we continue to improve these areas. Best regards, Pipedrive Team ### 17. Streamlines Sales Processes with Ease, Needs Better Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Contract Growth & AI Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like the organizational aspect of Pipedrive, which makes it easy to flow a prospect through the different stages of the sales process. Pipedrive was easy to use almost right out of the gate, unlike other systems that are very complicated and confusing. The initial setup was very simple, helped by their predetermined template that we were able to lock in and run with. **What do you dislike about Pipedrive?** I wish that they would be more interactive with other systems such as Vendasta or other CRM systems. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive organizes everything clearly for our sales reps, making our sales approach more efficient. It allows them to make more calls and be accountable for the sales process. **Official Response from Jorge R.:** > Hi Chris, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that it’s helping your team stay organized and move prospects smoothly through the sales process. It’s great that the setup and templates made getting started simple and efficient. We also appreciate your feedback on integrations with other systems like Vendasta, this is valuable input and has been shared with our team. Best regards, Pipedrive Team ### 18. Effortless Organization and Email Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor M. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I find Pipedrive simple to use, which makes my tasks easier to manage. I love how read receipts on email threads let me know when a client reads an email or if they have received it. It gives me the chance to see if a client opens my initial emails multiple times, meaning they are still interested, so I can continue our conversations. I also like the individual profiles for accounts, as they help keep everything organized. The initial setup of Pipedrive was super easy, making the transition smooth for us. **What do you dislike about Pipedrive?** When I copy and paste fonts from Google Docs, the same texts do not transfer the same. If I have bold texts, I have to redo it once added to Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me stay organized by scheduling tasks and provides read receipts for emails, letting me see client interest in continuing conversations. **Official Response from Jorge R.:** > Hi Taylor, Thank you for your review! We’re glad Pipedrive’s simplicity, read receipts, and account profiles help you stay organized and manage tasks easily. It’s great that the setup was smooth too. We appreciate your feedback about font formatting from Google Docs and will share it with our team. Best regards, Pipedrive Team ### 19. Streamlined Sales, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Austyn B. **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I love the activity tracker and the automation features in Pipedrive. The activity tracker helps us keep up on deals that might go stale otherwise. The automation makes our processes more hands-off where needed. I also appreciate the custom fields because they turn the system into an all-in-one solution for us. They let us track metrics we wouldn’t be able to without them. It's nice to know that Pipedrive can really scale with us as our business grows. **What do you dislike about Pipedrive?** We use QuickBooks Online for our accounting software. QBO integrates with Pipedrive but not well. When you create an invoice in Pipedrive, it doesn't email the client. You can't link an invoice that's created in QBO to a deal, so really we had to stop using the integration because it doesn't do anything. Either allow us to attach invoices that were created in QBO to a deal, or clients need to be emailed when we create an invoice in Pipedrive. It doesn't make sense for me to have to create the invoice in Pipedrive but then to go into QBO to send an email to the client. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive gives us a streamlined sales process visible to the team, preventing deals from going stale with the activity tracker. Automation reduces manual effort, and custom fields let us track important metrics. **Official Response from Jorge R.:** > Hi Austyn, Thank you for your review! We’re glad the activity tracker, automations, and custom fields help you stay on top of deals and scale as you grow. We also appreciate your detailed feedback on the QuickBooks integration and will share it with our team. Best regards, Pipedrive Team ### 20. Easy to implement, flexible pipelines, and user-friendly for the whole team **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | GTM & Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** Implementation was a breath of fresh air, quick, well-guided, and supported by a responsive team with thought provoking setup questions. Moving from one pipeline to multiple has been a major upgrade, and the clearer stage structure makes deal tracking much easier for everyone. Pipedrive is genuinely user-friendly, even for a teammate who isn’t tech-savvy. The visual pipelines, customizable stages, and built-in reminders make it simple to see where every deal stands and stay on top of follow-ups. Overall, a smooth implementation and a CRM that fits how we actually work. **What do you dislike about Pipedrive?** The shared team inbox is a great addition, but adding automation to alert the assigned user (task or email) would help ensure nothing gets missed. A bit more flexibility to manage or keep lead and deal fields separate for cleaner organization. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage four separate sales pipelines, track leads, contacts, deals, and tasks, and keep our entire team aligned. The shared team inbox centralizes communication, and the platform makes it easier to forecast and stay organized across all stages of our sales process. **Official Response from Jorge R.:** > Hi Amber, Thank you for your feedback! We’re thrilled to hear that the implementation and multiple pipeline setup have made deal tracking easier and that Pipedrive’s user-friendly interface is helping your team stay organized. We also appreciate your suggestions regarding automation for the shared inbox and more flexibility with lead and deal fields, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 21. Intuitive and Time-Saving CRM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Phil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Pipedrive?** I find Pipedrive intuitive to use, which really boosts my time efficiency, making it quick and pain-free. I like the simplicity in which opportunities can be moved from stage to stage. It also helps me prioritize my working day based on the urgency of opportunities and allows me to record the latest status, easing communication with leadership. **What do you dislike about Pipedrive?** It tends to get muddled up if a TBC entry is made. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to prioritize my workday based on opportunity urgency and record the latest status to ease communication with leadership. It's intuitive and time efficient, making the CRM quick and straightforward to use. **Official Response from Jorge R.:** > Hi Phil, Thanks for your feedback! We’re glad to hear you find Pipedrive intuitive and time-efficient, and that it’s helping you prioritize opportunities, manage updates, and improve communication with leadership. It’s great to know the workflow and stage management are supporting your day-to-day process. We also appreciate your feedback regarding TBC entries causing confusion. This is valuable input and has been shared with our team as we continue improving usability and organization. Best Regards, Pipedrive Team ### 22. Streamlined CRM Operations with Seamless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Pipedrive?** I like how Pipedrive has been set up by our IT team because it allows us to smoothly move things along in different pipeline phases like qualified demo, solutions discussion, pricing negotiations, and invoice sent. It's really smooth and seamless, giving insight into how many days are spent in each stage, which helps us track deal stages. This oversight helps identify potential bottlenecks, allowing us to address them much faster. I also appreciate that the way we have Pipedrive set up gives us complete clarity and oversight over our data, allowing us to quickly identify any shortfalls and update them accordingly. This provides the information needed to streamline and make our business more efficient. **What do you dislike about Pipedrive?** Nothing yet, have not found anything that requires improvement or that I dislike at this stage **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to clean up messy data, providing clarity and oversight to quickly identify and update shortfalls, which helps streamline our business and increase efficiency. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive is helping you manage your pipeline smoothly and giving you clear visibility into each stage. It’s great that this setup is helping you identify bottlenecks and improve efficiency. We’re also happy to hear it’s bringing clarity to your data and supporting better decision-making across your team. Best regards, Pipedrive Team ### 23. Clean, Fast, Beginner-Friendly CRM with Simple Drag-and-Drop Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay R. | Manager- Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Pipedrive?** The interface is clean, fast, and user-friendly for a beginner. The drag-and-drop pipelines make it simple to manage everything, and at a glance I can see every deal and its position. It’s also easy to check follow-ups, calls, and email. **What do you dislike about Pipedrive?** The reporting and analytics dashboard is pretty basic. Also, sometimes emails get delayed, which can be frustrating. **What problems is Pipedrive solving and how is that benefiting you?** The color coding makes it easier to understand which deal is progressing and which one hasn’t been contacted yet. It also auto-uploads some company and prospect information, and while uploading details it saves a lot of time. Overall, it improves team productivity and collaboration. **Official Response from Jorge R.:** > Hi Ajay, Thanks for your feedback! We’re glad to hear you’re enjoying the clean and user-friendly interface, and that the drag-and-drop pipelines and color coding are helping your team stay organized and productive. It’s great that features like follow-up tracking and automatic data population are saving you time and improving collaboration. We also appreciate your feedback on reporting, analytics, and email delays. These are valuable insights and have been shared with our team as we continue improving the platform experience. Best regards, Pipedrive Team ### 24. Effortless Deal Tracking with Intuitive Design **Rating:** 5.0/5.0 stars **Reviewed by:** Grant D. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Pipedrive?** I like the ease of use and the user interface of Pipedrive, with its user-friendly design that lets me drag and drop deals among pipelines. It's made my business development and marketing processes much more efficient, allowing me to move deals through the pipeline more effectively. The initial setup was very easy, and I even recommend it to my clients as a software consultant. **What do you dislike about Pipedrive?** I would probably like to improve the custom fields function. It just can feel a little clunky at times. Maybe the app as well. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking deals and logging activities. It makes my business development and marketing processes more efficient, allowing me to move deals through the pipeline effectively. **Official Response from Jorge R.:** > Hi Grand, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that it’s helping streamline your business development and marketing processes. It’s great that the pipeline and drag-and-drop functionality are making deal management more efficient, and we really appreciate you recommending it to your clients. We also value your feedback on custom fields and the mobile app, this is helpful as we continue to improve the experience. Best regards, Pipedrive Team ### 25. Intuitive CRM with Room for Analytical Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I like how intuitive and visual Pipedrive is. The drag and drop pipeline makes it easy to see where every deal stands at a glance, and quickly move opportunities through each stage without added complexity. I really appreciate the activity reminder and automation features, which help ensure follow-ups don't get missed and maintain consistency with outreach. Additionally, the onboarding process is intuitive, and the platform does a good job of guiding you through the necessary steps like setting up pipelines and stages. **What do you dislike about Pipedrive?** The reporting and analytics, while useful for basic insights, can feel somewhat limited when trying to build more advanced or highly customized reports. For deeper analysis, it sometimes requires exporting data or relying on integrators. Continuing to improve upon data and analysis in the platform would be helpful to have to speed up the process. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of managing a high volume of deals and follow-ups without anything slipping through the cracks. It gives me a clear, visual view of the entire sales pipeline, so I always know where each account stands, what the next step is, and which deals need immediate attention. This benefits me by keeping my day organized and proactive rather than reactive. Automated reminders, activity tracking, and deal stages help ensure consistent follow-ups with clients, shorter sales cycles, and better visibility for forecasting. Overall, it allows me to spend more time building relationships and closing deals instead of manually tracking tasks or updating spreadsheets. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive’s visual pipeline and automations help you stay organized and keep follow-ups on track. It’s great to hear onboarding was smooth and intuitive. We also appreciate your feedback on reporting and analytics and will share it with our team. Best regards, Pipedrive Team ### 26. Streamlined CRM with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. **Reviewed Date:** January 29, 2026 **What do you like best about Pipedrive?** I use Pipedrive as our CRM mainly for tracking engagement with prospects and through the deal phase. I really appreciate how it keeps everyone on the same page and works very well for new business efforts. I especially like the integrations with LinkedIn and partners like Surfe, which make it easy to collect contact information directly into Pipedrive. The integration with Mailchimp also works very well and simplifies the process for us. I find the reminders particularly helpful in managing new business tasks and commitments, ensuring I stay on top of what needs attention. Additionally, the insights Pipedrive offers for tracking how we're doing against sales goals have been great, allowing us to improve by tracking our progress in adding contacts and leads. **What do you dislike about Pipedrive?** It can be complicated. It's got a lot of functionality. I think there's just so much. There's a lot to it. It's complex. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking engagement with prospects and ensuring everyone stays on the same page. It helps manage our lead volume, integrates with tools like Mailchimp, and monitors sales goals, making it easier to track and improve our business efforts. **Official Response from Jorge R.:** > Hi Chis, Thank you for your review! We’re glad Pipedrive helps keep your team aligned, manage prospect engagement, and track sales goals. It’s great to hear the LinkedIn, Surfe, and Mailchimp integrations and reminders are making your work easier. We also appreciate your feedback about complexity and will share it with our team. Best regards, Pipedrive Team ### 27. Great API Integrations, Reliable Syncing, and Solid Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Shahzaib R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pipedrive?** great api integrations and syncing features, solid performance without any unnecessary downtime. AI/intelligence, we dont use much as we have external AI tools. pricing is moderate, could use more enterprise level discounts. support is satisfactory as well **What do you dislike about Pipedrive?** umm, AI/intelligence needs more training i guess **What problems is Pipedrive solving and how is that benefiting you?** efficient data usage and management, easier UI/UX allows even new team members to adapt quickly to manage and overview sales campaigns **Official Response from Jorge R.:** > hi Shahzaib, Thanks for your feedback! We’re glad to hear you’re finding value in Pipedrive’s API integrations, syncing capabilities, performance, and ease of use. It’s great that the platform is helping your team manage data efficiently and making onboarding easier for new team members. We also appreciate your feedback on AI capabilities and enterprise pricing. Your input is valuable as we continue improving the platform and expanding functionality. Best regards, Pipedrive Team ### 28. Clear, Visual Pipeline That Streamlines Deal Tracking and Boosts Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** The clear, visual pipeline makes it easy to track deals, prioritize follow‑ups, and maintain visibility across every stage of the sales process. It streamlines sales management by keeping everything organized in one place, improves team productivity through transparency, and provides actionable insights that help close deals faster. **What do you dislike about Pipedrive?** Some advanced customization options feel limited, especially when tailoring workflows to unique business processes. The reporting and analytics features can be restrictive compared to more robust BI tools, making deeper insights harder to extract without external integrations. While it’s excellent for pipeline visibility, scaling up often requires add‑ons or third‑party tools, which can increase costs and complexity. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the challenge of keeping sales activities organized and visible. Instead of relying on scattered spreadsheets or manual tracking, it centralizes all deals, contacts, and follow‑ups in one place. This helps ensure no opportunities are missed, deadlines are met, and the team stays aligned. The benefit is greater efficiency and productivity: I can prioritize the right deals, automate repetitive tasks, and gain clear insights into pipeline performance. This saves time, reduces errors, and ultimately supports higher conversion rates and better client relationships. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive’s visual pipeline helps keep deals organized, visible, and moving forward. It’s great to hear it’s improving productivity and efficiency for your team. We also appreciate your feedback on customization and reporting and will share it with our team. Best regards, Pipedrive Team ### 29. Visually Simple, Robust CRM with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** It is visually very easy to use. I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use. When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive. Their tech support and KAM is excellent. Super available and helpful. It is easy to integrate with core tools. **What do you dislike about Pipedrive?** Some features still have a slight beta feel to them. Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it. Still the best CRM in the market. **What problems is Pipedrive solving and how is that benefiting you?** I run a biz dev and customer success team that was using spreadsheets to keep track of things. We are interested in scheduled activities, reminders, and reporting features. **Official Response from Jorge R.:** > Hi Taless, Thank you for your feedback! We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. It’s great to hear our support and integrations are working well for you. We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting! Best regards, Pipedrive Team ### 30. The best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel J. | Director creativo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Pipedrive?** its simplicity, its powerful interface, and that we can centralize all the information of our clients. It is definitely the core of our business; we manage all client relations, the entire sales funnel for our projects, and email marketing. **What do you dislike about Pipedrive?** I like everything, I think the mobile app on iOS could be improved, including the management of prospects and the mobile app. **What problems is Pipedrive solving and how is that benefiting you?** Basically, the management of our clients' information, in addition to the tracking of prospecting, that is very important. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 31. Ease of Use and Customization, But Automation Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** João Victor G. | Outside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Pipedrive?** I find its ease of use very cool, I think Pipedrive is a very intuitive program and easy to use, with plenty of customization possibilities. **What do you dislike about Pipedrive?** Automations are sometimes a bit complex to set up, but nothing too serious, so this could be an area for improvement. And I believe the price is a bit high. It has an integration with Google Drive, but I ended up already using it. This could even be a bit of an improvement, as it's not such a great integrator for documents, and so I don't use any other integration anymore. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage the control of leads and clients, tracking their stages until they become clients. ### 32. Easy to implement. Easy to use. Fantastic Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Cub L. | Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Pipedrive?** Everything. The setup was easy. Implementation is easy. Integration has been a breeze. Their customer support has been fantastic and so easy to reach out. They are very friendly and responsive. **What do you dislike about Pipedrive?** Some of the beta features, such as their Facebook Messenger intergration need to be enhanced (ability to trigger automations and ChatBots). **What problems is Pipedrive solving and how is that benefiting you?** Helping us automate and manage getting leads from multiple channels (PsychologyToday, TherapyDen, Meta, Google). **Official Response from Luiza Carvalho:** > Cub, thank you so much for taking the time to share your experience and insights! ### 33. All-in-One CRM Solutions on a Single Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ali T. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Pipedrive?** The best thing about Pipedrive is that it offers all the solutions needed for a CRM in a single platform. **What do you dislike about Pipedrive?** I mean, the focus on SMB feels less relevant now. **What problems is Pipedrive solving and how is that benefiting you?** 1-Comprehensive Contact History 2-Strong Integrations & Mobility 3-The performance of the app is also very friendly user which makes it really easy to teach to new joiners. **Official Response from Jorge R.:** > Hi Ali, Thanks for your feedback! We’re glad to hear you’re finding value in having your CRM needs centralized in one platform, along with the strong integrations, mobility, and user-friendly experience. It’s great to know the platform is helping with onboarding and making it easier for new team members to get started quickly. We also appreciate your feedback regarding the SMB focus. Insights like yours are valuable as we continue evolving the platform to support businesses of different sizes and needs. Best regards, Pipedrive Team ### 34. Easy to use with a helpful customer care team **Rating:** 4.0/5.0 stars **Reviewed by:** Cherie G. | Business Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Pipedrive?** How helpful everyone is. Easy to use, the integrations that are being added are brilliant. **What do you dislike about Pipedrive?** This isn’t really a Pipedrive problem, but it’s very difficult to get users out of bad habits and keep Pipedrive clean, forced fields would be a massive bonus. **What problems is Pipedrive solving and how is that benefiting you?** As time goes on and I’m learning more and more, Pipedrive will, and is already, taking away some of the manual tasks by using automations. I am also investigating document creation so there is no need to remind the team (and myself) to upload everything. **Official Response from Jorge R.:** > Hi Cherie, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and that our team and growing range of integrations have been helpful. It's also great to know that automations are already helping reduce manual work for you. We appreciate your feedback about encouraging good data habits and the value of features like required fields, and we'll be sure to share it with our team. Here is an article regarding required fields that can help: https://support.pipedrive.com/en/article/required-fields If you require assistance, kindly contact support. Best regards, Pipedrive team ### 35. Efficient Sales Management with Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Evan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Pipedrive?** I like that Pipedrive allows emails to be tied to persons, which shows history and can email many people at the same time with a sales-driven email. Additionally, the initial setup was a pretty easy import. **What do you dislike about Pipedrive?** I find the email view too tight and broken up, which makes it difficult to quickly scan emails. Also, I can only add my email address without extra cost, which is restrictive because I'd have to pay extra to manage other team addresses. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps with alignment and keeping historical records. I like that I can tie emails to people, showing communication history and allowing me to send sales-driven emails to multiple contacts simultaneously. **Official Response from Jorge R.:** > Hi Evan, Thanks for your feedback! We’re glad to hear Pipedrive is helping you keep communication organized and aligned, and that tying emails to contacts is adding value. It’s great that the setup and data import were smooth as well. We also appreciate your feedback on the email view and mailbox limitations, this is valuable input as we continue to improve usability and flexibility. Best regards, Pipedrive Team ### 36. Efficient CRM with Seamless Setup and Smart Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pete D. **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly. **What do you dislike about Pipedrive?** I guess if there's anything I could mention, it's better integration into, like, iMessage. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay organized and efficient, prioritizing tasks and tracking emails and notes. It helps me attach files to contacts and deals, keeping everything well-organized. **Official Response from Jorge R.:** > Hi Pete, Thank you for your review! We’re glad Pipedrive helps you stay organized and efficient with tasks, emails, and contacts, and that setup was quick and smooth. We also appreciate your feedback on iMessage integration and will pass it along to our team. Thanks for sharing! Best regards, Pipedrive Team ### 37. Time Saving and Astonishing Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I love how Pipedrive allows me to effectively sort my leads based on their importance and status, which saves me a lot of time. I also appreciate being able to track the progress of our deals without getting lost in all our files, which makes it easier to prioritize leads and sort out those who are not or no longer interested. The simplicity of Pipedrive is another aspect I appreciated, especially compared to our previous tool, Airtable. Additionally, the initial setup was very good and very intuitive thanks to video tutorials. **What do you dislike about Pipedrive?** Automations are difficult to implement **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently sort my leads, which saves me a lot of time. It helps me prioritize my leads, track the progress of deals, and not get lost in my files. **Official Response from Jorge R.:** > Hi Evan, Thank you for your review! We’re glad Pipedrive helps you easily sort and prioritize leads, track deals, and save time. It’s great to hear the setup and tutorials made getting started simple. We also appreciate your feedback about automations and will share it with our team. Best regards, Pipedrive Team ### 38. Clear, Connected CRM That Streamlines Our Team’s Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Pipedrive?** How easy it is to streamline the different parts (contacts, activities, deals) and have all the information connected so that it can be quickly accessed. We are a team and it's very convenient and easy to follow everyone's processes and the different stages everyone's at, to the extent that it's necessary, because of how clear everything is. **What do you dislike about Pipedrive?** With so many features, getting started can be overwhelming and there may be additional parts that we haven't even tapped into. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping us keep individual and group activities streamlined, as well as keep tabs on a wide range of clients, while also easily referring to administrative matters. It simplifies what would otherwise require two or three different platforms to find. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad Pipedrive helps your team stay organized and keeps everything, contacts, activities, and deals, connected and easy to follow. Great to hear it’s helping you manage clients and tasks in one place instead of using multiple tools, that’s exactly what we aim for. We understand it can feel overwhelming at first with so many features, and we’re working to make getting started simpler. Best regards, Pipedrive Team ### 39. Easy for Sales Teams—Boosts Consistent Data Entry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Pipedrive?** It’s very easy for my sales team to use, and it’s made them much more likely to enter their data consistently. **What do you dislike about Pipedrive?** Connecting with Outlook as easy as with Salesforce. We don’t want to manage our emails inside Pipedrive; we’d rather log only the emails and calendar events that relate to the deals we actually care about. **What problems is Pipedrive solving and how is that benefiting you?** We couldn’t easily tell which deals were stagnant or unrealistic. Now it’s much easier to filter for the deals we’re most interested in moving forward and to follow up on them. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive has been easy for your sales team to adopt and that it’s helping improve consistency in data entry and deal management. It’s great to know the platform is making it easier to identify stagnant deals and focus on the opportunities that matter most. We also appreciate your feedback regarding the Outlook integration and email management preferences. Insights like these are valuable as we continue improving integrations and workflow flexibility for different team needs. Best regards, Pipedrive Team ### 40. Easy to Use, Seamless Integration, and Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos B. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Pipedrive?** Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features. **What do you dislike about Pipedrive?** Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar **What problems is Pipedrive solving and how is that benefiting you?** Providing a one stop shop CRM, handling all of my daily tasks in one app **Official Response from Jorge R.:** > Hi Marcos, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use, intuitive, and well integrated, and that it works as a one-stop CRM for managing your daily tasks. We also appreciate your feedback about calendar clutter when scheduling activities. That’s a helpful suggestion, and we’ll be sure to share it with our team as we continue improving calendar and activity settings. Best regards, Pipedrive Team ### 41. Simple Task Management, Needs Full Data Access **Rating:** 3.5/5.0 stars **Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users. **What do you dislike about Pipedrive?** Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others. **Official Response from Jorge R.:** > Hi Linh, Thank you for your review! We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team. Best regards, Pipedrive Team ### 42. Empowers Team Collaboration and Client Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Maisie S. | Marketing & Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Pipedrive?** This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live. **What do you dislike about Pipedrive?** The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs. **What problems is Pipedrive solving and how is that benefiting you?** This system enables anyone in the business to provide the necessary information when someone calls, without needing to track down the specific person handling the matter and call the customer back. Additionally, it helps us to follow up with leads that we might have otherwise lost. **Official Response from Jorge R.:** > Hi Maisie, Thank you for your feedback! We’re glad Pipedrive is helping your team stay organized and follow up on leads efficiently. It’s exciting that you’ll be using webforms and the chat box with your new website. We appreciate your note about online forms and additional costs. If you need help setting up forms or integrations, our team is always here! Best regards, Pipedrive Team ### 43. Intuitive CRM with Effortless Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Business Development Manager **Reviewed Date:** February 13, 2026 **What do you like best about Pipedrive?** I find Pipedrive user-friendly, which makes it much easier for me compared to my experience with Zoho One. I like how Pipedrive keeps track of quotes and orders and allows me to follow leads promptly. The pipelines and flow in Pipedrive make it easy to keep track and help with visibility. The initial setup of Pipedrive was really easy. **What do you dislike about Pipedrive?** I'd like more control over settings, like removing things I don't want and adding things I do. For example, making emails an activity every time without having to tick the box is one of a few little niggles. Also, I'd like the ability to remove fields I don't need. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps track of quotes and orders, allows me to follow leads promptly, and makes it easy to keep track with enhanced visibility. **Official Response from Jorge R.:** > Hi Matt, Thank you for your review! We’re glad to hear that you find Pipedrive user-friendly and easier to work with compared to your previous experience. It’s great to know the pipelines and visibility help you track quotes, orders, and follow up with leads efficiently, and that the setup process was smooth. We also appreciate your feedback about wanting more control over settings and fields. Customization is important, and we’ll be sure to share your suggestions with our team. Best regards, Pipedrive Team ### 44. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage. The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming. **What do you dislike about Pipedrive?** On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations. **What problems is Pipedrive solving and how is that benefiting you?** it works well within the business, you can track opportunity's a lot easier **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find the pipeline visual, intuitive, and easy to use. It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly. We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases. Best regards, Pipedrive Team ### 45. Effective CRM with Room for Email Tool Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Vikram B. | Digital Marketing Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Pipedrive?** I like the pipeline layout, built-in activity reminders, customizable deal stages, and smooth handling of campaign leads in Pipedrive. The email tool and CRM workflows are particularly valuable to me. The CRM setup was simple and straightforward. **What do you dislike about Pipedrive?** The email tool in Pipedrive isn't very advanced. It's not allowed to have complex sequencing, which limits flexibility. Additionally, the template options and analytics are not satisfying. Setting up the email tool was somewhat difficult too. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and email outreach, solving issues with lead follow-ups, automated reminders, contact history, and improving accuracy. **Official Response from Jorge R.:** > Hi Vikram, Thanks for your feedback! We’re glad to hear you’re finding value in the pipeline layout, activity reminders, customizable stages, and CRM workflows. It’s great that Pipedrive is helping improve lead follow-ups, organization, and outreach accuracy. We also appreciate your feedback on the email tool, sequencing flexibility, templates, analytics, and setup experience. These are valuable insights and have been shared with our team as we continue improving email functionality and reporting capabilities. Best regards, Pipedrive Team ### 46. Clear UI and Simple Integration with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Frank W. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Pipedrive?** I like Pipedrive for its clear user interface, making it easier for me to navigate through the platform. I also appreciate the ability to create bespoke elements of their custom fields, which adds a layer of customization that's very useful. Additionally, the initial setup was really simple, particularly when it came to getting everything pulled across data-wise, thanks to the simple CSV upload option. **What do you dislike about Pipedrive?** The additional seat charge is quite high **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track my data and pipeline simply and automatically, integrating it with other systems for data import. **Official Response from Jorge R.:** > Hi Frank, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and that features like custom fields and CSV import made setup simple for you. It’s great that the platform is helping you track your pipeline and integrate data from other systems. We also appreciate your feedback on seat pricing, this is valuable input as we continue to evaluate our offering. Best regards, Pipedrive Team ### 47. Highly Customizable and Very User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Pipedrive?** It is very user friendly and highly customizable to fit my business **What do you dislike about Pipedrive?** Nothing yet. Everything seems to run smoothly and provides a good snapshot of where my business is at any given point **What problems is Pipedrive solving and how is that benefiting you?** The biggest problem Pipedrive solves for me is showing me which customers are in each stage and what I need to do to keep everything moving smoothly through the pipeline. **Official Response from Jorge R.:** > Hi Kyle, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and customizable to your business needs. It’s great that it’s giving you a clear snapshot of your pipeline and helping you keep everything moving smoothly. Best regards, Pipedrive Team ### 48. Pipedrive Keeps Me Organized with Outlook Integration and Email Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is integrated with Outlook and I am able to track my emails to clients as well as check things off my to-do list. It helps keep me organized. **What do you dislike about Pipedrive?** The amount of information i have to enter when i log an activity. i have a quota for the amount of activities i need to log and sometimes i just want to focus on getting them in fast. **What problems is Pipedrive solving and how is that benefiting you?** my manager and boss knowing all of my tasks for the week. this platform has kept them up to date on what ive been doing and what ive sold each day/week. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive helps you stay organized, track emails through Outlook, and keep your tasks visible for your team. We also appreciate your note on activity logging, we understand the need for speed and simplicity, and this is helpful feedback as we work to improve the experience. Best regards, Pipedrive Team ### 49. Intuitive Layout and Seamless Email Sync Boost Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cody S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** I love the layout and connection of emails to sync with Pipedrive. It helps me a lot in keeping a paper trail of everything going on and understanding what stage the deal is in. The initial setup was extremely easy for me. **What do you dislike about Pipedrive?** I don't have many issues, but maybe a way to add items that are sold for a client would be helpful. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep clients in mind for follow-ups, track sales, and maintain a paper trail of deals. I love the layout and email synchronization, which keeps me organized. **Official Response from Jorge R.:** > Hi Cody, Thanks for your feedback! We’re glad to hear you’re enjoying the layout and email sync, and that it’s helping you stay organized and keep a clear record of your deals. It’s great that the setup was smooth as well. We also appreciate your suggestion about adding sold items to clients, this is valuable feedback as we continue to improve. Best regards, Pipedrive Team ### 50. Organized and Fast CRM with Seamless Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to organize my sales opportunities and deals. I find it awesome for organization, and it's so much better and faster than other CRMs I've tried in the past. The speed of the interface and how easy it is to do what I need makes it incredibly valuable to me. Even with a heavy daily workload managing several opportunities and projects, Pipedrive's fast and friendly interface makes my job a lot easier. Also, the initial setup was super easy, and I was able to catch up with everything in no time. **What do you dislike about Pipedrive?** Nothing, Pipedrive is great! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales opportunities efficiently. It's fast, organized, and user-friendly, which makes managing my workload much easier, especially when it's heavy. **Official Response from Jorge R.:** > Hi Andres, Thank you for the great review! We’re so glad to hear that Pipedrive helps you stay organized and manage your sales opportunities efficiently. It’s great to know the speed, ease of use, and simple setup make your daily workload easier, especially when things get busy. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+18%3A39%3A25+-0500&secure%5Bsession_id%5D=8fa0b1d2-f6c8-4e56-bc32-55190a0a6d5e&secure%5Btoken%5D=d58fd17ca14767240582adde763c65a2e4b3f75e4ae12743dae06e59733f07a5&format=llm_user) ## Pipedrive Integrations - 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Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,402 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,194 reviews) - 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