So far I have received much better training than I did with my past CRM. The support is stronger and there has been a better attempt to understand my business. My previous experience elsewhere made me feel like I need ed to fit my business into their model, with Pipedrive there is more flexibility to have it fit how I work.

Easy to use. Email integration and automations make my life easier

I use Pipedrive to track customer issues, manage follow-ups, and keep all client communication in one place. I like that Pipedrive is simple to use and keeps all customer data organized. The visual pipeline and reminders help us stay on top of support requests and make sure nothing gets missed. I find the visual pipeline particularly valuable because I can see all open customer requests at a glance and easily drag tickets between stages like new, in progress, and resolved. We also integrate it with Gmail, Outlook, and Slack, which helps our team stay organized and improves our response time with customers. The setup was quick and straightforward, and it was easy to customize the pipeline for our support workflow.