---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 3072
  scale: '5'
date_modified: '2026-06-18'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,072
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users value the **ease of use** in Pipedrive, appreciating its intuitive interface and seamless customization options. (573 reviews)
- Users find Pipedrive's interface to be **intuitive** , making customization and navigation seamless for all experience levels. (254 reviews)
- Users appreciate the **user-friendly interface** of Pipedrive, making management and organization effortless and efficient. (242 reviews)
- Users find Pipedrive **extremely helpful** for client management, organization, and intuitive navigation throughout their sales processes. (230 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing campaign management and overall organizational efficiency. (209 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (199 reviews)
- Easy Setup (188 reviews)
- User Interface (187 reviews)
- Customer Support (179 reviews)

**What users dislike:**

- Users are frustrated by **missing features** and high costs for essential add-ons in Pipedrive. (230 reviews)
- Users find Pipedrive's **limited features** restrict their ability to perform detailed analyses and necessitate upgrades. (151 reviews)
- Users find the **learning curve steep** , often requiring more training to navigate Pipedrive's features effectively. (118 reviews)
- Users experience significant **integration issues** with Pipedrive, especially with Google Calendar lacking essential meeting details. (108 reviews)
- Users find Pipedrive **expensive** with high subscription costs and costly add-on options for solo practices. (102 reviews)
- Limited Customization (100 reviews)
- Email Management (67 reviews)
- Not Intuitive (65 reviews)
- Email Issues (53 reviews)
- Lead Management (52 reviews)

## Pipedrive Reviews
  ### 1. Fast, good user experience and supportive CRM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gabo M. | NLAB Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2025

**What do you like best about Pipedrive?**

Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use. 

Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case  (healthcare).

Support is fast and responsive. Knowledge base is extensive.

**What do you dislike about Pipedrive?**

I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly. 

I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations. 

Although  Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user.

For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints.

**What problems is Pipedrive solving and how is that benefiting you?**

Organizing the company's contacts and deals with a visible and predictable sales pipeline has helped on our short and long term planning for years.

**Official Response from Jorge R.:**

> Hi Gabo,

Thank you for sharing such a thoughtful and detailed review!

We’re glad to hear that Pipedrive’s ease of use and intuitive design have made it straightforward for team members new to CRM tools, and that you’ve found customization and support to be strong points for your healthcare use case.

We appreciate your constructive feedback on Insights and Automations. 

We’re continually working to expand reporting flexibility and automation logic, and feedback like yours helps us prioritize improvements. 

We also understand the challenges with billing in USD and API limitations for managing Deal participants, and we’ve noted these for the relevant teams.

Thank you for choosing us to support your team’s growth!

Best regards,
Pipedrive Team

  ### 2. Effortless Sales Tracking and Streamlined Deal Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pavel I. | Co-Founder and CMO, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 24, 2025

**What do you like best about Pipedrive?**

The platform offers very efficient sales tracking and makes managing the deal flow straightforward.

**What do you dislike about Pipedrive?**

At times, the process of submitting information can be slow, and the loading times are longer than I would like.

**What problems is Pipedrive solving and how is that benefiting you?**

It allows me to easily track, submit, and manage deals, which helps me effectively oversee them within the pipeline. Additionally, their scheduling link makes it simple to integrate with external sources such as websites and email.

**Official Response from Jorge R.:**

> Hi Pavel,

Thank you for your feedback! 

We’re glad to hear that Pipedrive helps you track and manage deals efficiently and that features like the scheduler link make integrations simple. 

We also appreciate your input on loading times. 
This is valuable feedback for our team as we continue to improve platform performance. 
If you continue to experience this issue, please reach out to support so that they can investigate the situation.

Best regards,
Pipedrive Team

  ### 3. Effortless Task Organization and Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eduardo E. | Closer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Pipedrive?**

Ease of use. Organization of tasks and automation.

**What do you dislike about Pipedrive?**

I don't have a negative answer currently. The CRM works perfectly.

**What problems is Pipedrive solving and how is that benefiting you?**

Lead organization.
Helps me with tasks and cadence adjustments

**Official Response from Jorge R.:**

> Hi Eduardo,

Thanks for your feedback!

We’re glad to hear you’re enjoying Pipedrive’s ease of use, organization, and automation features. 
It’s great that it’s helping you stay on top of leads and manage tasks and cadence effectively.

Best regards,
Pipedrive Team

  ### 4. Seamless Integration, Speedy Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Murtaza Z. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Pipedrive?**

I like Pipedrive for its interface and the speed at which it performs. It helps me keep track of the leads and does not let my leads slip in.

**What do you dislike about Pipedrive?**

Nothing as such

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive seamlessly integrates everything from lead capture to sale closure, helping track customer interactions and leads without them slipping through.

**Official Response from Jorge R.:**

> Hi Murtaza,

Thanks for your feedback!

We’re glad to hear you enjoy Pipedrive’s interface and performance, and that it’s helping you stay on top of your leads without anything slipping through the cracks.

It’s great to know it’s supporting your process from lead capture to closing deals. 

Best regards,
Pipedrive Team

  ### 5. Great User Experience, But Integration Lacks

**Rating:** 2.5/5.0 stars

**Reviewed by:** Travis R. | CEO and Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2026

**What do you like best about Pipedrive?**

I find that Pipedrive is easy to understand, which makes organizing IT sales events and follow-ups straightforward. The drag features are another aspect I enjoy, and the pipeline is user-friendly, helping everyone to catch up quickly.

**What do you dislike about Pipedrive?**

I really dislike the prospecting and credit system in Pipedrive, and integrations are almost nonexistent. It's also hard to set up, which was a challenge.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for organizing IT sales events and follow-ups.

**Official Response from Jorge R.:**

> Hi Travis,

Thank you for your feedback! 

We're glad to hear that Pipedrive is easy to use and that the drag-and-drop pipeline helps you organize sales events and follow-ups.

We also appreciate your comments about the prospecting credit system, integrations, and setup. 
Your feedback is valuable and will be shared with our team.

Best regards,
Pipedrive Team

  ### 6. Powerful Automations and Integrations That Streamline Work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Pipedrive?**

Automations and integrations with other applications.

**What do you dislike about Pipedrive?**

It can feel clunky at times, and the UI is occasionally hard to navigate. Automations also need clearer exits, and I’d like to see some color introduced. The AI still needs refinement.

**What problems is Pipedrive solving and how is that benefiting you?**

The workflows are easy to use, and lead management is straightforward. Deal management is also simple and easy to handle.

**Official Response from Jorge R.:**

> Hi,

Thank you for your feedback! 
We're glad to hear that you're finding value in Pipedrive's automations, integrations, workflows, and lead and deal management capabilities.

We also appreciate your honest feedback about the user interface, automation experience, and AI features.
Insights like yours are incredibly valuable as we continue to improve navigation, workflow design, and the overall user experience.

Best regards,
Pipedrive Team

  ### 7. Effortlessly Organizes Leads, Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris Y.

**Reviewed Date:** November 13, 2025

**What do you like best about Pipedrive?**

I truly appreciate how Pipedrive's intuitive interface enhances my organization and productivity. It's incredibly easy to use, which simplifies tracking leads, scheduling tasks, and documenting daily accomplishments. The clean design of the interface not only makes it visually appealing but also helps me maintain efficiency in my workflow. Moreover, the platform's ability to keep me on track significantly improves my lead management capabilities, and the ease of initial setup made transitioning to the system seamless. The overall experience has been so positive that I would highly recommend Pipedrive to anyone, reflected in my willingness to rate it a perfect ten for recommendations.

**What do you dislike about Pipedrive?**

Nothing

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to stay more organized, track my leads, and schedule tasks efficiently, benefiting from its user-friendly interface and ease of use.

**Official Response from Jorge R.:**

> Hi Chris,

Thanks for sharing your experience! 

We're glad Pipedrive has made it easier for you to stay organized, track leads, and manage tasks. It’s great to hear that the setup was smooth and that the interface helps you stay productive. 

We truly appreciate your recommendation, and we're always here if you need anything.

Best regards,
Pipedrive Team

  ### 8. Seamless Surfe & hunter.io Integrations with Easy, Customizable Pipelines

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katelyn P. | Membership Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I love the integrations with Surfe and hunter.io; I also like the pipeline and ease of customization

**What do you dislike about Pipedrive?**

Building reports and automations is a little over my head

**What problems is Pipedrive solving and how is that benefiting you?**

Ease of reporting, follow ups, and email templates saves a lot of time

**Official Response from Jorge R.:**

> Hi Katelyn,

Thank you for your review!

We’re glad to hear that you enjoy the integrations with Surfe and Hunter.io, as well as the pipeline and customization options. 
It’s great that Pipedrive is helping you save time with reporting, follow-ups, and email templates.

We appreciate your feedback about reports and automations, we understand they can feel complex at times, and we’re always working to make them more intuitive. The support team is always available to assist.

Best regards,
Pipedrive Team

  ### 9. Management and automation that organize the day-to-day with templates and integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** GABRIEL V. | Diretor, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I use the tool for business management, task automation, and creating activity flows. It also helps a lot with the use of templates and with connecting to various other tools, which facilitates day-to-day organization.

**What do you dislike about Pipedrive?**

Its layout is dated, not very inviting, and has a very boxy look.

**What problems is Pipedrive solving and how is that benefiting you?**

Use to manage large activity flows, increasing business conversion and improving customer relationship management.

**Official Response from Jorge R.:**

> Hi Gabriel,

Thank you for your review!

We’re glad Pipedrive is helping you manage activities, automate tasks, and stay organized with templates and integrations.

We appreciate your feedback about the layout and design.

Best regards,
Pipedrive Team

  ### 10. Simple, Customizable Layout That Fits Small Organizations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Pipedrive?**

Simplicity, layout easy to work with and customize. Great fit for a smaller organization

**What do you dislike about Pipedrive?**

The 'leads' section is difficult to customize. Our sales rep has mentioned that revisions are coming to this section which would allow for greater customization

**What problems is Pipedrive solving and how is that benefiting you?**

Streamlining our sales process

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear you find Pipedrive simple, easy to customize, and a great fit for your organization. It’s great that it’s helping streamline your sales process.

We also appreciate your feedback on the Leads section, this is helpful input, and we’re always working on improvements in this area.

Best regards,
Pipedrive Team

  ### 11. Seamless CRM with User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam K.

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I love Pipedrive for its easy-to-use interface which is simple, well laid out, and thoughtfully designed. It makes navigating the system a breeze and everything I need is right there at my fingertips. The AI integrations enhance the overall functionality, allowing me to do more with my data, which I find wonderful and highly beneficial. Tracking deals and reviewing reports is seamless, and the user-friendly design makes it easy to monitor everything we need for our daily CRM tasks. It is a highly efficient tool that streamlines our workflow significantly.

**What do you dislike about Pipedrive?**

Nothing. Great platform.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for seamless, user-friendly CRM to track deals and review reports easily. Its simple interface and AI integrations enhance data management, making monitoring and tracking efficient.

**Official Response from Jorge R.:**

> Hi Adam,

Thanks so much for sharing your experience! 

It’s great to hear that the intuitive layout, ease of navigation, and AI features are making your daily CRM work smoother and more efficient. 
We built Pipedrive to help teams stay focused on what matters most, so knowing it supports your deal tracking and reporting in such a seamless way truly means a lot.

Best regards,
Pipedrive Team

  ### 12. Simple, Logical UI—But Too Many Paid Extras Clutter the Experience

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Pipedrive?**

simple and logical UI made learning easy

**What do you dislike about Pipedrive?**

There are too many features in the system that you need to pay extra for that clog up the UI

**What problems is Pipedrive solving and how is that benefiting you?**

We currently use excel which isn't capable of automating like pipedrive

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear you found Pipedrive’s UI simple and logical, making it easy to learn and helping your team move beyond manual processes in Excel with more automation.

We also appreciate your feedback regarding feature visibility in the interface. 
You can personalize parts of your workspace and simplify what you see by customizing your interface settings. 
More information is available through the Pipedrive Knowledge Base: 

https://support.pipedrive.com/en/article/quick-actions-in-pipedrive#customizing-pipedrive

Best regards,
Pipedrive Team

  ### 13. Powerful, Easy-to-Use Sales Automation with Excellent Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Peter G. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Pipedrive?**

Ease of Use. Very Powerful. Strong Sales Automation Tools. Excellent Integration. Strong Mobile Apps. Great for Fast Moving Teams.

**What do you dislike about Pipedrive?**

No Free Plan, Expensive with Add-Ons, Limited Advance. 
Customer Support Limitations.

**What problems is Pipedrive solving and how is that benefiting you?**

Solves disorganized Sales Pipelines. Eliminates missed follow-ups and lost deals. Helps lessen repetitive sales tasks. It is extremely user-friendly, actionable Pipeline Management and has strong Sales-Focused Features.

**Official Response from Jorge R.:**

> Hi Peter,

Thanks for your feedback!

We’re glad you find Pipedrive powerful, easy to use, and well-suited for fast-moving teams. It’s great to hear the automation, integrations, and mobile apps are helping you stay organized and reduce repetitive work.

We also appreciate your honest feedback on pricing, support, and advanced features, this is valuable as we continue to improve.

Best regards,
Pipedrive Team

  ### 14. Fun Deal Win Animations That Make Closing Deals Feel Great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Georgi M. | Senior Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about Pipedrive?**

I like the most the deal win animations :D

**What do you dislike about Pipedrive?**

i do not like that the email sync is not included in the cheapest monthly plan.

**What problems is Pipedrive solving and how is that benefiting you?**

it combines all prospects and leads in one place.

**Official Response from Jorge R.:**

> Hi Georgi,

Thank you for your review!

We’re happy you enjoy the deal win animations, celebrating wins is always fun, and that Pipedrive helps you keep all prospects and leads in one place!

We appreciate your feedback about email sync in the lower plan.

Best regards,
Pipedrive Team

  ### 15. Boosts Sales Organization and Workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sonja P. | Sales

**Reviewed Date:** January 30, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for our sales funnel, and it helps a lot to stay on track. I like the structured flow and reminders, which keep us organized and ensure we don't forget about a customer. The transition to Pipedrive was smooth, especially with the help of the account manager.

**What do you dislike about Pipedrive?**

At the moment I see no need for improvement.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for our sales funnel, helping us stay on track and organized. The structured flow and reminders ensure we don't forget about a customer.

**Official Response from Jorge R.:**

> Hi Sonja,

Thank you for your review! 

We’re glad to hear that Pipedrive helps you stay organized and on track with your sales funnel, and that the structured flow and reminders are supporting consistent follow-ups. 
It’s also great to know the transition went smoothly with help from your account manager.

Best regards,
Pipedrive Team

  ### 16. Visual Sales Management Made Easy with Pipedrive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Danny B.

**Reviewed Date:** November 17, 2025

**What do you like best about Pipedrive?**

I love how Pipedrive helps me manage my sales pipeline effectively. The Kanban drag-and-drop feature is particularly useful because I am a visual person, and it makes it easy to visualize what is in my pipeline and what I need to focus on, thus enhancing my efficiency and productivity. Additionally, the initial setup of Pipedrive was simple, allowing me to get started quickly without any hassles.

**What do you dislike about Pipedrive?**

I find it challenging to add automations such as emails, texts, and phone calls to each stage in the pipeline. The process could be made much simpler.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage sales pipelines, keeping up with proposals and estimates effortlessly. The Kanban drag and drop feature helps me visualize priorities clearly, enhancing focus.

**Official Response from Jorge R.:**

> Hi Danny,

Thanks for your review! 

We're glad the visual pipeline and drag-and-drop features help you stay organized and that setup was easy. 

We appreciate your feedback on stage automations, the team is actively working to make this smoother. If needed, please reach out to our support, and they will assist you.

Best regards,
Pipedrive Team

  ### 17. Pipedrive Makes Business Development Easy and Seamless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Pipedrive?**

Pipedrive is easy to use , implement to our Business Development work flow and integrate to our other systems. We use it daily to track our communications with the vendors and to send out emails to vendors. Customer support is also really good.

**What do you dislike about Pipedrive?**

Nothing as of now, if anything comes up will share that.

**What problems is Pipedrive solving and how is that benefiting you?**

We upload our leads to Pipedrive and assign them to my Business Development (BD) team. My BD team uses Pipedrive to track the leads and to send out emails to the vendors. We use Pipedrive to track my BD performance and assess quality of leads

**Official Response from Jorge R.:**

> Hi Sudeep,

Thank you for sharing your experience! 

We’re thrilled to hear that Pipedrive is helping streamline your Business Development workflow and keeping your team organized. 

It’s great to know our integrations and support are making a difference for you. 
We appreciate your feedback and look forward to continuing to support your success!

Best regards,
Pipedrive Team

  ### 18. Great for keeping organized

**Rating:** 3.0/5.0 stars

**Reviewed by:** Karter K. | Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 18, 2025

**What do you like best about Pipedrive?**

I like that all of my deals and notes are all in one spot. I can keep track of activities and notes in one central spot. I also like the integration to my Gmail account, where any planned activities automatically go right to my google calendar.

**What do you dislike about Pipedrive?**

Not much I don't like about Pipedrive. Little bit of a learning curve at first to find everything and to figure out all the functions, but after using it for a while, you get the hang of it.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping all of our deals organized, and making plans to actually follow up. You are able to schedule future activities, and with the integration of Google, it goes right to my Google Calendar, and then I get the notification on my phone.

**Official Response from Jorge R.:**

> Hi Karter,

Thank you for sharing your experience! 

We’re glad to hear that Pipedrive helps you keep your deals, notes, and activities organized in one place and that the Google integration makes planning and follow-ups even easier. 

We appreciate your note about the initial learning curve, it’s great to know that once you got familiar, the platform became smooth and useful for your workflow.

Best regards,
Pipedrive Team

  ### 19. Pipedrive has been a game-changer for me when it comes to staying organized and on track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg W. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Pipedrive?**

The platform is very intuitive and gives me a clear view of my entire sales pipeline, making it easy to know exactly where each deal stands and what needs to happen next.

What I like most is how Pipedrive helps keep me accountable—no more lost notes or forgotten follow-ups. The reminders, deal stages, and activity tracking all work together to ensure nothing slips through the cracks. I feel more focused and structured in my daily workflow, which translates to better results.

Overall, Pipedrive is more than just a CRM—it’s like a personal assistant that keeps me on top of every task and follow-up, helping me prioritize and move deals forward with confidence.

**What do you dislike about Pipedrive?**

Limited in some areas for campaigns and integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

Follow up

**Official Response from Jorge R.:**

> Hi Greg,

Thank you for your thoughtful review! 

We’re thrilled to hear that Pipedrive helps you stay focused, structured, and on top of your sales pipeline, it’s great to know it feels like a personal assistant in your workflow.

We also appreciate your feedback on campaigns and integrations. 
We’re continuously working to expand these areas, and your input helps guide our improvements.

Best regards,
Pipedrive Team

  ### 20. User-Friendly CRM That Makes Lead Tracking Seamless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Krithika M. | Associate Product Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Pipedrive?**

It is a very user friendly crm & easy to adopt within teams. 
Tracking leads at different stages has become seamless

**What do you dislike about Pipedrive?**

Even though we are using the paid version, some advanced features are still available only in advanced plans.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive simplifies deal tracking and activity management.It makes it easier to track progress and ensures that no opportunity is missed during the sales process.

**Official Response from Jorge R.:**

> Hi Krithika,

Thank you for your review! 
We're glad to hear that you find Pipedrive user-friendly and easy for teams to adopt, and that tracking leads through different stages has become more seamless.

It's also great to know that Pipedrive is helping you manage deals and activities more effectively so opportunities don’t get missed. 
We appreciate your feedback about feature availability across plans and will share it with our team.

Best regards,
PIpedrive Team

  ### 21. Flexible, Easy Integration with Powerful Webhooks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yuvraj S. | Software Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Pipedrive?**

It's flexibility.
It's easy to use. It provides webhooks for all kinds of events. Can be easily integrated with third-party platforms like Mailchimp, Zapier, Slack

**What do you dislike about Pipedrive?**

Can add more features, expand their business with more products development

**What problems is Pipedrive solving and how is that benefiting you?**

It is easy to connect to Facebook forms via Zapier, updating fields in personal, deal, organization and product is so easy, so we can many kinds of fields which helps us to categorize deas.

**Official Response from Jorge R.:**

> Hi Yuvraj,

Thanks for your review! 
We're glad Pipedrive’s flexibility, ease of use, and integrations with tools like Mailchimp, Zapier, and Slack are helping your workflow.
Great to hear that connecting Facebook forms and updating fields across your data is making things easier for you. 

We appreciate your suggestion about adding more features, our team is always improving the product.

Best regards,
Pipedrive Team

  ### 22. Fabulous, the best CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bruno B. | International Accounts Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Pipedrive?**

Speed and friendliness to enter the information and ease of search, always allowing for an updated system, with excellent traceability of communications with clients.

**What do you dislike about Pipedrive?**

I still haven't found anything I don't like, maybe the administrator permissions, to take on new functions.

**What problems is Pipedrive solving and how is that benefiting you?**

the optimal management of the customer database, fully synchronized with email

**Official Response from Jorge R.:**

> Hi Bruno,

Thank you for your feedback! 

We’re glad to hear that Pipedrive’s speed, ease of data entry, and powerful search help you keep information up to date with excellent communication traceability. 

It’s also great to know that email synchronization supports optimal customer database management. 
We appreciate your note about administrator permissions and will share it with our team.

Best regards,
Pipedrive Team

  ### 23. A Wealth of Tools for Seamless Project Collaboration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Pipedrive?**

It has a wealth of tools and inputs that allows our company to view and collaborate across all of our projects.

**What do you dislike about Pipedrive?**

There is a steep learning curve to understand all of the functions.

**What problems is Pipedrive solving and how is that benefiting you?**

It allows every one in our company to be on the same page and get the level of detail we need to understand all projects.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your feedback! 
We're glad to hear that Pipedrive is helping your team stay aligned and providing the level of detail you need to manage and collaborate across projects.

We also appreciate your note about the learning curve. 
With a platform that offers a wide range of tools and customization options, it can take some time to become fully comfortable, and your feedback is valuable as we continue working to improve onboarding and usability.

Best regards,
Pipedrive Team

  ### 24. Moving deals is easy and efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel G. | Administrador general, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I like the ease of moving the deals from one stage to another

**What do you dislike about Pipedrive?**

What I don't like and what can be improved is the camping space; I dislike having to apply filters to send emails in bulk.

**What problems is Pipedrive solving and how is that benefiting you?**

Resolve the need to maintain order in the sales and post-sales process; it greatly benefits the ability to move deals through stages and it is very helpful that you can customize it to the needs of your business.

**Official Response from Jorge R.:**

> Hi Samuel,

Thank you for sharing your experience! 
It’s great to hear that moving deals through stages feels smooth and helps you stay organized throughout your sales and post-sales process. 
We’re also glad that the customization options are supporting your business needs.

We appreciate your feedback on bulk email sending, improvements to the campaign space and filtering experience are important, and insights like yours help us continue refining the workflow. 

Best regards,
Pipedrive Team

  ### 25. Easy to Navigate and Customize certain features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Pipedrive?**

It's fairly easy to navigate and customize

**What do you dislike about Pipedrive?**

That you are unable to begin a sequence on any step, that you must begin it on Step one, each time you start a new sequence.

**What problems is Pipedrive solving and how is that benefiting you?**

Lower costs for our CRM

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear you find Pipedrive easy to navigate and customize, and that it’s helping reduce your CRM costs.

We also appreciate your note about sequences needing to start from step one, this is helpful feedback and has been shared with our team as we continue improving flexibility in automation.

Best regards,
Pipedrive Team

  ### 26. Makes Day-and-Week Scheduling Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2026

**What do you like best about Pipedrive?**

How it helps to schedule my day and week

**What do you dislike about Pipedrive?**

The uploading, can take some time and runs a little slow

**What problems is Pipedrive solving and how is that benefiting you?**

Its putting my day into plan

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you organize and plan your day and week more effectively.

We also appreciate your feedback regarding upload speed and performance. 
This is valuable input and has been shared with our team as we continue improving the platform experience.

Best regards,
Pipedrive Team

  ### 27. Efficient Sales Management with Powerful Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Karol K.

**Reviewed Date:** January 06, 2026

**What do you like best about Pipedrive?**

I like using Pipedrive because it's easy to mark calls and meetings and make notes. I appreciate the statistics feature and the integration possibilities. The setup was easy, and I find the opportunities feature helpful for managing sales.

**What do you dislike about Pipedrive?**

I don't like that there are a lot of buttons that we do not use. I wish it was customizable so we only see what we need to make things easy.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for tracking sales calls and meetings. It's easy to mark calls, meetings, make notes, access statistics, and explore integration possibilities.

**Official Response from Jorge R.:**

> Hi Karol,

Thank you for your feedback! 

We’re glad to hear that Pipedrive makes it easy to track calls, meetings, notes, and sales opportunities, and that the statistics and integrations are useful for you. 

It’s also great to know the setup was smooth. 
We appreciate your suggestion about further interface customization to show only what you need, this is valuable input we’ll share with our team. There is an interface option that will allow you to hide features that are not used. Here is an article that explains in detail: 

https://support.pipedrive.com/en/article/quick-actions-in-pipedrive#customizing-pipedrive

Best regards,
Pipedrive Team

  ### 28. Effortless Organization and Next-Level Efficiency 5/5 Stars

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 06, 2025

**What do you like best about Pipedrive?**

Pipedrive has been an absolute game-changer for my business. The platform is incredibly easy to use — everything feels intuitive and well thought out. What really stands out is how seamlessly it organizes my data; I can finally track leads, manage follow-ups, and visualize my sales process in a way I never could before.

It’s efficient, professional, and reliable — exactly what I needed to bring structure and clarity to my workflow. If you’re looking for CRM software that makes managing your business feel effortless, Pipedrive delivers.

**What do you dislike about Pipedrive?**

In my opinion, the extensive customization options can be a bit overwhelming, particularly for those who are new to Pipe Drive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive has helped me address the challenges I faced with scheduling my appointments and managing my book of business, particularly when it came to figuring out the right times.

**Official Response from Jorge R.:**

> Hi,

Thanks so much for your thoughtful review! 

We're thrilled to hear that Pipedrive has made such a positive impact on your business,  helping you organize leads, follow-ups, and your entire sales process with ease. 
It’s great to know the platform brings structure and clarity to your workflow.

We appreciate your feedback about the customization options,  they can feel like a lot at first, but our team is always here to help guide you through setup and optimization. 
Don’t hesitate to reach out to our support team if you’d like assistance tailoring Pipedrive to fit your exact needs.

Best regards,
Pipedrive Team

  ### 29. Very easy to learn and start using

**Rating:** 4.5/5.0 stars

**Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2025

**What do you like best about Pipedrive?**

Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities.

**What do you dislike about Pipedrive?**

While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks.

**Official Response from Jorge R.:**

> Hi Firas,

Thank you so much for taking the time to share this in-depth review!

We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data.

We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. 
You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. 

Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively.

Thank you again for trusting Pipedrive to manage your sales pipeline. 
If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help.

Best regards,
Pipedrive Team

  ### 30. Pipedrive is exactly what I need to Track my sales activity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lance S. | Territory Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 09, 2025

**What do you like best about Pipedrive?**

I like that it is easily customized.  I don't have a budget for IT so I end up making all the changes myself to make it relevant to me.  I like that it has great tools for deals and projects too.

I have been able, with no tech background to create a CRM that really is able to capture information that I need.  Implementation has been very easy.

Pipedrive has been there to talk if necessary and they have very helpful training videos along the way to explain thins.

I use it 100% of the time, sending and receiving all my emails there.  Currently I only have it integrated with my Outlook, but in the future there are a few sources of data I will tie into it.

**What do you dislike about Pipedrive?**

I would like to be able to get rid of things that aren’t relevant to me - company size for example.  I would like the information  to represent 100% what is relevant to me.

**What problems is Pipedrive solving and how is that benefiting you?**

It collects all of the information and makes it easily read to get ready for calls and presentations.

**Official Response from Jorge R.:**

> Hi Lance,

Thank you for sharing such detailed feedback! 

We’re glad to hear that Pipedrive’s customization options and ease of use have allowed you to build a CRM that truly fits your needs. even without a technical background.

We also appreciate your input about removing fields that aren’t relevant; feedback like this helps us improve flexibility for our users. 
We’re thrilled that Pipedrive is helping you prepare for calls and presentations with all your information in one place.

Best regards,
Pipedrive Team

  ### 31. Streamlined Project Management and Follow-Up Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marco Aurélio G. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Pipedrive?**

Pipedrive has significantly optimized our project management processes, making it easy to visualize each initiative’s status and next steps. The platform’s intuitive interface and customizable pipelines ensure that nothing falls through the cracks.

**What do you dislike about Pipedrive?**

While the platform is highly effective, deeper native integrations with some niche tools would be welcome. At times, we rely on third-party connectors for specialized workflows, which can add an extra step to the setup.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive centralizes our project tracking and follow-up activities in one intuitive platform. Before adopting it, we faced scattered communication and inconsistent follow-up on key initiatives. Now, every project milestone, client interaction, and FUP is clearly documented and easy to monitor.

**Official Response from Jorge R.:**

> Hi Marco,
Thank you for sharing such a thoughtful review! 
We’re glad to hear that Pipedrive has streamlined your project management processes and helped centralize tracking and follow-ups. 
It’s great to know the customizable pipelines and intuitive interface are making a real difference for your team.

We also appreciate your feedback about deeper native integrations, we’re always working on expanding and improving our ecosystem, so your input is very valuable.

Best regards,
Pipedrive Team


  ### 32. Effortless Lead Management, Highly Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** John D. | Quality Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Pipedrive?**

I like Pipedrive because it is very easy to use. The activity tab organizes everything very well. It's easy to see previous transactions through notes, and checking upcoming schedules is easy. The initial setup is very easy and user-friendly.

**What do you dislike about Pipedrive?**

The email system under contacts, I hope we can send more than 100 emails per bulk.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive makes it easy to see previous transactions through notes and checking upcoming schedules is easy. I use it for creating leads, scheduling, and documentation.

**Official Response from Jorge R.:**

> Hi John,

Thank you for your review! 
We’re glad to hear that Pipedrive is easy to use and that the activity tab, notes, and scheduling features help you stay organized. 
It’s great to know the setup was smooth and user-friendly.

We also appreciate your feedback about bulk email limits and will share this with our team.

Best regards,
Pipedrive Team

  ### 33. Most usefriendly platfrom - Ideal for Sales Teams and always improving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Linda K. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

Managing leads, visibility of Deal Pipeline

**What do you dislike about Pipedrive?**

Clarity on lead tracking data fields and properties, initial set-up for tracking leads clarity

**What problems is Pipedrive solving and how is that benefiting you?**

Getting more Leads coverted to deals and optimizing opportunity to close

**Official Response from Jorge R.:**

> Hi Linda,

Thank you for your review!

We’re glad Pipedrive is helping you manage leads and giving you clear visibility into your deal pipeline. 
It’s great to hear it’s supporting you in converting more leads and optimizing opportunities to close.

We appreciate your feedback about clarity in lead tracking fields and setup, that’s valuable insight as we continue improving the platform.

Best regards,
Pipedrive Team

  ### 34. Switching to Pipedrive has been amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hanna P. | Marketing and Sales Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2025

**What do you like best about Pipedrive?**

We were using another CRM for 10+ years prior to recently switching over to Pipedrive. For someone with no high level experience setting up CRMs it has been such an easy, and quick process. There are so many integrations and automations that you can set up which was limited with our other CRM. I also love that we can have all our products connected to our deals to enable us to do better reporting.

**What do you dislike about Pipedrive?**

So far, only small things that don't really affect our work flow such as, I don't like is that there are a few fields within the product field that I cannot change and are not relevant for my industry. I also wish I could set up activity reminders to follow up with clients that are linked to specific templates.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is allowing us to more efficiently do email outreach to our customers and potential customers. I love the built in prospecting feature (I was previously using Hunter IO and manually entering in info). I also like that we'll be able to access more accurate and diverse types of reporting that will be helpful for our business. We are also wanting to eventually use the email marketing feature as well.

**Official Response from Jorge R.:**

> Hi Hanna,

Thank you so much for your thoughtful and detailed feedback!

We’re thrilled to hear that your transition from your previous CRM to Pipedrive has been smooth and that the setup process, integrations, and automation options have positively impacted your workflow.
It's great to know you're seeing value in features like product linking, prospecting, and expanded reporting.

We also appreciate your input on product field customization and activity reminder flexibility.
These are exactly the kinds of insights that help us improve, and we’ll make sure your suggestions are passed along to the product team.

 If there's anything we can do to support your continued setup or optimization, our team is always here to help.

Best regards,
Pipedrive Team

  ### 35. A true time-saver with powerful integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Philippe P. | Business Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is how easily it integrates with the tools I use daily. For example, with Surfe, I can enrich and import LinkedIn contacts in one click, and I’ve connected Messenger to manage conversations directly inside Pipedrive. This centralization saves me hours every week and allows me to focus on meaningful sales actions instead of switching between multiple platforms.

**What do you dislike about Pipedrive?**

One downside is the lack of built-in lead scoring. To prioritize leads automatically, you need to rely on third-party tools or integrations. This adds an extra layer of complexity, especially as your lead volume grows. Having native scoring would make the pipeline management even smoother.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me centralize all my sales activities and conversations in one place. Before, I had to jump between LinkedIn, email, and messaging apps to manage prospects. Now, with integrations like Surfe and Messenger, I can import contacts, track conversations, and manage follow-ups directly within the CRM. This saves me hours every week, reduces lost leads, and helps me prioritize my pipeline more effectively, which ultimately leads to higher conversion rates. We actually switched from Koban to Pipedrive mainly because of how user-friendly it is. Pipedrive’s intuitive, visual pipeline interface made onboarding our team immediately simpler. Unlike Koban, where navigating deals and stages felt clunky, Pipedrive allows us to drag and drop deals with ease, customize pipelines and fields to match our sales flow, and stay focused on closing rather than figuring out the tool.

**Official Response from Jorge R.:**

> Hi Philippe,

Thank you for your detailed feedback! 

We’re glad to hear Pipedrive’s integrations and intuitive interface are saving you time and helping streamline your sales process. 

We also appreciate your note about built-in lead scoring—feedback like this helps us improve. 

We’re happy Pipedrive has made your team’s workflow easier and look forward to supporting your continued success.

Best regards,
Pipedrive Team

  ### 36. User-friendly and intuitive  platform, great customer service.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kenn C. | Senior Commercial Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Pipedrive?**

We experienced great customer service from the trial period through onboarding and into full-scale use of the product. The interface is intuitive. The essential features are immediately clear and easy to use, while deeper configuration options are available for those who want to customize further. So it does not get immediately overwheling. It’s a solution that’s not only excellent for getting started, but also well-suited to grow and scale with.

**What do you dislike about Pipedrive?**

I don’t have any criticisms to share at this point.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us solve the problem of keeping our sales pipeline organized and transparent across the team. Instead of relying on scattered spreadsheets or ad-hoc updates, everything is centralized in one place.

It also reduces the risk of missed follow-ups, since reminders and automations ensure that opportunities don’t slip through the cracks.

The labels, filters, and reporting functions give us a clear overview of what’s moving and where bottlenecks might be, which helps in aligning different teams and making more informed decisions.

**Official Response from Jorge R.:**

> Hi Kenn,

Thank you so much for your thoughtful review! 

We’re thrilled to hear that you’ve had a great experience with our customer service team and that Pipedrive’s intuitive interface and customization options have been valuable for both getting started and scaling. 

It’s great to know that Pipedrive is helping you keep your sales pipeline organized, prevent missed follow-ups, and gain better visibility into your team’s progress. 
We truly appreciate your feedback and look forward to supporting your continued growth.

Best regards,
Pipedrive Team

  ### 37. Best Experience Ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rusa S. | Sales Executive, Building Materials, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Pipedrive?**

User-Friendly Interface

Clean, visual pipeline makes it easy to manage deals and track progress.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.
Great for Small to Mid-Sized Teams

Simple setup, scalable features, and affordable pricing.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.

**What do you dislike about Pipedrive?**

Limited Marketing Features

Not ideal for full marketing automation (you’ll need third-party integrations
Advanced Reporting Requires Higher Plans

Some analytics and forecasting tools are only available in premium tiers.
Basic Customer Support on Lower Tiers

Priority support is reserved for higher-tier plans.

**What problems is Pipedrive solving and how is that benefiting you?**

Disorganized Sales Processes
Problem: Leads and deals scattered across spreadsheets, emails, and notes.

Solution: Pipedrive centralizes all sales activities in a visual pipeline.

Benefit: Clear overview of every deal, better organization, and fewer missed opportunities.

**Official Response from Jorge R.:**

> Hi Rusa,

Thank you so much for sharing your detailed feedback! 
We're happy to hear that Pipedrive’s user-friendly interface, customizable pipelines, and clean visual layout are making a real difference for you and your team, especially when it comes to staying organized and managing deals more efficiently.

We also appreciate you highlighting areas where we can improve. 
Your notes on marketing features, reporting access, and support tiers are very helpful, and we’re always working to refine the platform and expand its capabilities based on feedback like yours.

Best regards, 
Pipedrive Team

  ### 38. So Easy to Use—Love It!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oliver A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Pipedrive?**

Love how it is so easy to use!  It is very user friendly!

**What do you dislike about Pipedrive?**

The labelling feature just needs some refinement, integration with phone system is essential.

**What problems is Pipedrive solving and how is that benefiting you?**

It is allowing us to see our pipeline, exactly what it says on the tin!

**Official Response from Jorge R.:**

> Hi Oliver,

Thank you for your review! 
We’re glad to hear that you find Pipedrive easy to use and very user-friendly. 
It’s great to know it’s giving you clear visibility into your pipeline.

We also appreciate your feedback on labels and phone system integrations and will be sure to share that with our team. 

Thanks again for taking the time to share your thoughts!

Best regards,
Pipedrive Team

  ### 39. Very comprehensive CRM system to manage our sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2017

**What do you like best about Pipedrive?**

It's a cloud based solution that allows me to track incoming leads, the prospects journey through the sales cycle.  We create a Zap using Zapier to automatically upload new leads that come in to our website and that are entered in our email system.   We are able to send emails directly from Pipedrive, and track to see if the prospect has opened the email, which is invaluable.    We can set up Deals, with our own defined pipeline goals.  Navigating the software is easy and very intuitive.  Their Customer Support is outstanding.  And the price is very reasonable, compared to the competition, and value of the system.

**What do you dislike about Pipedrive?**

When new records are added to the database, the contact list doesn't automatically refresh.  I'm not too crazy about the design of the system since it separates Companies from Individual Contacts.  Since we are a B2B business, the company is the prospect, not the Individual Contact.  It would be easier if there was a single record for the prospect and not separate records.

**Recommendations to others considering Pipedrive:**

Make sure you fully understand the set up of the database before you begin.  

**What problems is Pipedrive solving and how is that benefiting you?**

We are tracking all incoming leads and prospects and helps in building a sales funnel and tracking all correspondence with our contacts and prospects.  

**Official Response from Jorge R.:**

> Hi Joseph,

Thank you for sharing your detailed experience! 
It’s great to hear that Pipedrive’s cloud-based system, email tracking, and customizable pipelines are helping you manage leads effectively and streamline your sales process. We appreciate your kind words about our customer support and pricing.

We also value your feedback regarding the contact list refresh and the separation between Companies and Individual Contacts. 
Your insights help us understand how we can improve the user experience, especially for B2B customers like you.

If you ever need assistance or have more suggestions, feel free to reach out.

Best regards,
Pipedrive Team

  ### 40. Practical Visual and Efficient Organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jean C.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for prospecting and selling services, and it mainly helps with focus and organization. I love the practical visual it has. I highly value the sales funnel, as an inside sales, it is essential for my daily routine.

**What do you dislike about Pipedrive?**

Ah, I will say that the price of some new things is always high.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for prospecting and sales. It mainly helps with focus and organization.

**Official Response from Jorge R.:**

> Hi Jean,

Thank you for your review!

We’re glad to hear that Pipedrive helps you stay focused and organized in your prospecting and sales work. 
It’s great that the visual pipeline and sales funnel are supporting your daily routine in inside sales.

We appreciate your feedback about pricing for new features,  that’s valuable input for us.

Best regards,
Pipedrive Team

  ### 41. The Best CRM Ever - Easy, Practical, and Cost-Effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Salomon  A.

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I think Pipedrive is the best CRM ever. I really like how the app reminds me every day what I have to do. The design is friendly, practical, and easy to work with. Also, the initial setup was very easy for me and my team. It's also a cheaper option, which played a part in our decision to switch from HubSpot.

**What do you dislike about Pipedrive?**

The connection directly to my phone app and email accounts has to be easier to connect

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for sales, creating customers, and making follow-ups. The app reminds me every day what I have to do.

**Official Response from Jorge R.:**

> Hi Salomon,

Thank you for your feedback! 

We’re thrilled to hear that Pipedrive’s reminders, user-friendly design, and easy setup are helping you and your team stay on top of sales and follow-ups. 

We also appreciate your note about making phone and email connections easier, this is valuable input for our team as we work to improve integrations.

Best regards,
Pipedrive Team

  ### 42. User-Friendly CRM, Needs UI Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jasmine M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Pipedrive?**

I find Pipedrive user-friendly, which really helps me in managing my pipeline and staying organized. I love it because the initial setup was straightforward.

**What do you dislike about Pipedrive?**

I think it's ugly. The interface could be more pretty.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for managing my pipeline and staying organized. It's user-friendly, making the setup straightforward.

**Official Response from Jorge R.:**

> Hi Jasmine,

Thanks for your feedback!

We’re glad to hear you find Pipedrive user-friendly and helpful for staying organized, and that the setup was straightforward.

We also appreciate your honest note about the interface, this is valuable feedback as we continue working to improve the overall look and feel.

Best regards,
Pipedrive Team

  ### 43. Amazing CRM that has evolved with technology!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis M. | Owner, Marburger Consulting LLC - using Pipedrive for my 1099 position as the Regional VP of 1631 Digital, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2025

**What do you like best about Pipedrive?**

As a sole proprietor of a service, I only need to utilize a handful of the many features of Pipedrive, but the features I do use are absolutely first class! The ability to create email templates for all types of follow-up as well as scheduling the sending of the follow-up emails is essential to my business! With the app to use on the go, and the ability to see how many times my sent emails were opened on my desktop version, PIPEDRIVE is the only CRM for me!

**What do you dislike about Pipedrive?**

It would be nice if there was a different pricing tier (lower) for businesses like mine that do not need the majority of the capabilities of the core Pipedrive features, but I am happy to pay what I do to have access to it!

**What problems is Pipedrive solving and how is that benefiting you?**

It takes all of the manual tracking of emails and follow-ups away by having them automated!

**Official Response from Jorge R.:**

> Hi Dennis,

Thank you for sharing your experience! 
We're glad to hear that Pipedrive’s email templates, scheduling, and tracking features are making your business life easier, especially with the convenience of the mobile app.

We appreciate your feedback about pricing tiers and understand how a tailored option could benefit smaller businesses. 
Your satisfaction means a lot, and we're happy Pipedrive is helping automate your follow-ups and save you time!

Best regards,
Pipedrive Team

  ### 44. Intuitive & Seamless with Google Calendar Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura L.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive integrates with Google Calendar and gives me reminders. It is perfect for me. The initial setup was easy peasy. I also think it is easy to use and pretty intuitive.

**What do you dislike about Pipedrive?**

NA

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to save information, organize appointments, follow up with new clients and tasks, and for data analysis. I like its integration with Google Calendar, which provides helpful reminders.

**Official Response from Jorge R.:**

> Hi Laura,

hank you for your review!

We’re glad the Google Calendar integration and reminders are helping you stay organized. 
It’s great to hear that setup was easy and that you find Pipedrive intuitive and simple to use.

We’re happy it’s helping you manage appointments, follow-ups, and data efficiently!

Best regards,
Pipedrive Team

  ### 45. Powerful and User-Friendly CRM, but Some Features Locked Behind Higher Tiers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Pipedrive?**

It is streamlined, clear, and concise. There are MANY tools that it offers to its users, so much so that it can seem overwhelming. But it is easy to learn all the CRM offers to make effective sales moves.

**What do you dislike about Pipedrive?**

I wish Pipedrive didn't have exclusive features which are only offered in more expensive subscription packages. I have also noticed some glitching when it comes to copying and pasting data rom one database into Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is so important for helping remind me to make contact with all of my customers. I used to just write notes on paper - call customer A about xyz, or on the calendar - follow up with customer B. Now I can schedule reminders in advance and record conversations for future reference.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your experience! 

We’re glad to hear that Pipedrive’s streamlined interface and robust tools are helping you stay organized and on top of customer follow-ups. 

We appreciate your feedback regarding exclusive features and data import glitches, our team is constantly working to improve the platform and make it even more accessible for all users. 
Kindly reach out to our support if you're experiencing this issue.

Best regards,
Pipedrive Team

  ### 46. Organized, Easy-to-Follow Sales Workflow—But a Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hadi E. | Business Setup Advisor (Sales), Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Pipedrive?**

Makes Sales workflow very organized and easy to follow

**What do you dislike about Pipedrive?**

Too many variables, takes time to get used to it

**What problems is Pipedrive solving and how is that benefiting you?**

Time management and ensuring I do not miss out any lead which helps drive sales

**Official Response from Jorge R.:**

> Hi Hadi,

Thank you for your review! 
We’re glad Pipedrive helps keep your sales workflow organized and ensures no leads are missed. 
We also appreciate your feedback about the learning curve and will share it with our team.

Best regards,
Pipedrive Team

  ### 47. Intuitive CRM with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryland C.

**Reviewed Date:** January 21, 2026

**What do you like best about Pipedrive?**

I find Pipedrive pretty intuitive and simple to use. The pipeline makes sense and is easy to understand, making it straightforward to get my head around. All the information is easily accessible, which is probably the best thing about it.

**What do you dislike about Pipedrive?**

Sometimes, linking people to deals and a few things like that are a bit clunky and don't really work very well.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to track deals throughout the process and ensure all customer information is stored correctly.

**Official Response from Jorge R.:**

> Hi Ryland,

Thank you for your review! 

We’re glad to hear that you find Pipedrive intuitive and that the pipeline and easy access to information help you stay on top of your deals.

We also appreciate your feedback about linking people to deals and will share this with our team as we continue improving the experience. 

Best regards,
Pipedrive Team

  ### 48. Excellent Sales Overview and Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Küttepesu O. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I have a good overview of the status of my various sales transactions.

**What do you dislike about Pipedrive?**

I believe that every company has needs that general software cannot solve, and our company is no exception.

**What problems is Pipedrive solving and how is that benefiting you?**

When offering services primarily to individuals, it can be problematic to keep track of the offers and different stages of the service that are in progress at the same time. Pipedrive helps you keep track and have a good overview.

**Official Response from Jorge R.:**

> Hi Küttepesu,

Thank you for your feedback! 

We’re glad to hear that Pipedrive helps you keep track of your sales and provides a clear overview of your transactions. 
We understand that every business has unique needs, and we appreciate your input as we continue to improve the platform.

Best regards,
Pipedrive Team

  ### 49. Commercial evaluation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel P. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Pipedrive?**

The ease of organization and performance analysis

**What do you dislike about Pipedrive?**

The system sometimes becomes overloaded and this hinders performance.

**What problems is Pipedrive solving and how is that benefiting you?**

Information, metrics for data analysis

**Official Response from Jorge R.:**

> Hi Samuel,

Thank you for your feedback! 

We're happy to hear that you’re finding value in Pipedrive’s organizational tools and performance analysis features, they’re designed to make your workflow as smooth and insightful as possible.

We appreciate you pointing out the occasional system overload. 
That’s certainly not the experience we aim to deliver, and we take performance issues seriously. 
Our team is continuously working to improve system stability and speed, and your input helps us do just that.

Best regards,
Pipedrive Team

  ### 50. Thank you Pipedrive for supporting Ukrainian defenders. Best CRM ! 11/10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taras K. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Pipedrive?**

I love that in the hard times of war that my country, Ukraine, faced, Pipedrive took action and started supporting Ukrainian defenders in the hardest fight against evil invaders. Pipedrive has it all as a sales CRM, and I enjoy working with it, but having that extra socially responsible step makes it 11/10 for me and sets it apart from the competition, as they are doing what is right.

**What do you dislike about Pipedrive?**

Maybe the fact that there is not enough Marketing features.

**What problems is Pipedrive solving and how is that benefiting you?**

It helps my SDR work with client, as Pipedrive is the holder of all appointments. So our MQL end their presale journey in Pipedrive and are on track of our sales team.

**Official Response from Jorge R.:**

> Hi Taras,

Thank you for sharing your feedback!

 We’re honored to hear that Pipedrive’s support for Ukraine made a meaningful impact for you, and we’re glad the platform is helping your SDRs manage appointments and keep your sales process on track. 

We also appreciate your note about marketing features, your feedback helps us continue improving Pipedrive for all teams.

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-06-18+09%3A43%3A18+-0500&secure%5Bsession_id%5D=83787ca5-0b10-4f88-bae3-d331c52b1f59&secure%5Btoken%5D=54a83e0024cb979de9a79e1ee52bd0cddc302ff7391c8a80aea842fe3f129aec&format=llm_user)
## Pipedrive Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
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  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
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  - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews)
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  - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews)

## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration

## Top Pipedrive Alternatives
  - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,410 reviews)
  - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,197 reviews)
  - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,124 reviews)