---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 3084
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,084
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Pipedrive, finding it simple to navigate and customize for their needs. (527 reviews)
- Users appreciate the **intuitive interface** of Pipedrive, making customization and usage easy even for non-tech users. (255 reviews)
- Users appreciate the **easy-to-use interface** of Pipedrive, making navigation and task management straightforward and efficient. (222 reviews)
- Users find Pipedrive's **customization options** helpful, enabling easy adaptation to their specific needs without technical expertise. (218 reviews)
- Users love the **seamless integrations** of Pipedrive, simplifying lead management and enhancing campaign tracking efficiency. (194 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews)
- Easy Setup (189 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews)
- User Interface (180 reviews)
- Customer Support (169 reviews)

**What users dislike:**

- Users experience **missing features** in Pipedrive, including limitations in automations and lack of client tracking capabilities. (215 reviews)
- Users find the **limited features** of Pipedrive, especially for automation and client tracking, to be frustrating. (133 reviews)
- Users find the **learning curve steep** , requiring extensive setup and training to effectively navigate Pipedrive's features. (108 reviews)
- Users find Pipedrive's **subscription costs** to be prohibitively expensive, especially for solo practices needing affordable features. (97 reviews)
- Users face **integration issues** with calendar syncing, lacking essential meeting details that complicate usage. (97 reviews)
- Limited Customization (93 reviews)
- Email Management (64 reviews)
- Not Intuitive (62 reviews)
- Email Issues (51 reviews)
- Contact Management (45 reviews)

## Pipedrive Reviews
  ### 1. Clear, Visual Pipeline That Streamlines Deal Tracking and Boosts Team Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Pipedrive?**

The clear, visual pipeline makes it easy to track deals, prioritize follow‑ups, and maintain visibility across every stage of the sales process. It streamlines sales management by keeping everything organized in one place, improves team productivity through transparency, and provides actionable insights that help close deals faster.

**What do you dislike about Pipedrive?**

Some advanced customization options feel limited, especially when tailoring workflows to unique business processes. The reporting and analytics features can be restrictive compared to more robust BI tools, making deeper insights harder to extract without external integrations. While it’s excellent for pipeline visibility, scaling up often requires add‑ons or third‑party tools, which can increase costs and complexity.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves the challenge of keeping sales activities organized and visible. Instead of relying on scattered spreadsheets or manual tracking, it centralizes all deals, contacts, and follow‑ups in one place. This helps ensure no opportunities are missed, deadlines are met, and the team stays aligned.

The benefit is greater efficiency and productivity: I can prioritize the right deals, automate repetitive tasks, and gain clear insights into pipeline performance. This saves time, reduces errors, and ultimately supports higher conversion rates and better client relationships.

**Official Response from Jorge R.:**

> Hi,

Thank you for your review! 
We’re glad Pipedrive’s visual pipeline helps keep deals organized, visible, and moving forward. 
It’s great to hear it’s improving productivity and efficiency for your team.

We also appreciate your feedback on customization and reporting and will share it with our team.

Best regards,
Pipedrive Team

  ### 2. Great Visual Sales Pipelines That Give Clear Visibility of All Outreach Efforts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua C. | Senior Strategic Business Development Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Pipedrive?**

I like the clear visual sales pipelines that make it easy to understand deal progress and priorities with just a quick glance and the full transparency into every stage of our campaigns.

**What do you dislike about Pipedrive?**

For now I lack any complaints about this tool I am able to use it without any problems and I’m satisfied with all the functionalities offers.

**What problems is Pipedrive solving and how is that benefiting you?**

It greatly helps track sales activities and centralizes all customer details allowing effective relationship management which in turn helps convert more leads and drive better sales results.

**Official Response from Jorge R.:**

> Hi Joshua,

Thank you for sharing your feedback! 
We’re glad to hear you’re enjoying the clear visual pipelines and the transparency they provide across your deal stages and campaigns.

It’s great to know that Pipedrive is helping you centralize customer information, track sales activities, and manage relationships more effectively. 
We’re especially pleased to hear it’s supporting you in converting more leads and improving sales results.

Best regards,
Pipedrive Team

  ### 3. Visually Simple, Robust CRM with Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Pipedrive?**

It is visually very easy to use.
I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use.
When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive.
Their tech support and KAM is excellent. Super available and helpful.
It is easy to integrate with core tools.

**What do you dislike about Pipedrive?**

Some features still have a slight beta feel to them.
Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it.
Still the best CRM in the market.

**What problems is Pipedrive solving and how is that benefiting you?**

I run a biz dev and customer success team that was using spreadsheets to keep track of things.
We are interested in scheduled activities, reminders, and reporting features.

**Official Response from Jorge R.:**

> Hi Taless,

Thank you for your feedback! 
We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. 
It’s great to hear our support and integrations are working well for you.

We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting!

Best regards,
Pipedrive Team

  ### 4. The best CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Miguel J. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2024

**What do you like best about Pipedrive?**

its simplicity, its powerful interface, and that we can centralize all the information of our clients. It is definitely the core of our business; we manage all client relations, the entire sales funnel for our projects, and email marketing.

**What do you dislike about Pipedrive?**

I like everything, I think the mobile app on iOS could be improved, including the management of prospects and the mobile app.

**What problems is Pipedrive solving and how is that benefiting you?**

Basically, the management of our clients' information, in addition to the tracking of prospecting, that is very important.

**Official Response from Luiza Carvalho:**

> Thank you for your feedback! 

  ### 5. Simple, Powerful CRM with Smooth Integrations and Fair Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Pipedrive?**

I like the overall flow and concept behind the CRM. It’s simple to use and easy to understand, but still powerful in its approach to sales. I also like the integrations (ZoomInfo, RingCentral, etc.), and it generally performs well without many glitches or downtime. The pricing feels solid and fair for what it offers.

**What do you dislike about Pipedrive?**

There's not much to dislike about the program.

**What problems is Pipedrive solving and how is that benefiting you?**

It's helping my department to formalize the outbound sales strategy and keep all stakeholders in the loop on current progress with major sales processes and projects.

**Official Response from Jorge R.:**

> Hi,

Thank you for your review!

We're glad to hear that you find Pipedrive simple, easy to understand, and effective for managing sales processes. It's great to know that the integrations, performance, and overall value are helping support your team's work.

We're especially pleased that Pipedrive is helping your department formalize its outbound sales strategy and keep stakeholders aligned on progress and key initiatives.

Best regards,
Pipedrive Team

  ### 6. Ease of Use and Customization, But Automation Can Improve

**Rating:** 4.5/5.0 stars

**Reviewed by:** João Victor G. | Outside Sales Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Pipedrive?**

I find its ease of use very cool, I think Pipedrive is a very intuitive program and easy to use, with plenty of customization possibilities.

**What do you dislike about Pipedrive?**

Automations are sometimes a bit complex to set up, but nothing too serious, so this could be an area for improvement. And I believe the price is a bit high. It has an integration with Google Drive, but I ended up already using it. This could even be a bit of an improvement, as it's not such a great integrator for documents, and so I don't use any other integration anymore.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage the control of leads and clients, tracking their stages until they become clients.

  ### 7. Easy to implement. Easy to use. Fantastic Customer Support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cub L. | Clinical Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2024

**What do you like best about Pipedrive?**

Everything. The setup was easy. Implementation is easy. Integration has been a breeze. Their customer support has been fantastic and so easy to reach out. They are very friendly and responsive.

**What do you dislike about Pipedrive?**

Some of the beta features, such as their Facebook Messenger intergration need to be enhanced (ability to trigger automations and ChatBots).

**What problems is Pipedrive solving and how is that benefiting you?**

Helping us automate and manage getting leads from multiple channels (PsychologyToday, TherapyDen, Meta, Google).

**Official Response from Luiza Carvalho:**

> Cub, thank you so much for taking the time to share your experience and insights! 

  ### 8. Centralizes Customer and Excellent in Customer Behavior Visualization and Call Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zachary N. | Business Development Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 14, 2026

**What do you like best about Pipedrive?**

I like the straightforward interface that makes it easy to track customer conversations and the ease of customizing the sales pipeline helps monitor deal progress seamlessly.

**What do you dislike about Pipedrive?**

There have been nothing about it that does not fit to our needs and the support team has always been helpful and responsive.

**What problems is Pipedrive solving and how is that benefiting you?**

It makes it easy to maintain customer conversations and their contact details in one place which greatly boosts efficiency on deal closing tasks and ensures leads are converted to paying customers.

**Official Response from Jorge R.:**

> Hi Zachary,

Thank you for your great feedback! 
We’re really glad to hear that you find Pipedrive’s interface straightforward and that customizing your sales pipeline helps you track deal progress with ease.

It’s also wonderful to know that keeping customer conversations and contact details in one place is helping improve your efficiency and supporting faster deal closures and lead conversion. We appreciate your kind words about our support team as well, and we’re happy to hear everything has been working well for your needs.

Best regards,
Pipedrive Team

  ### 9. All-in-One CRM Solutions on a Single Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ali T. | Store Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Pipedrive?**

The best thing about Pipedrive is that it offers all the solutions needed for a CRM in a single platform.

**What do you dislike about Pipedrive?**

I mean, the focus on SMB feels less relevant now.

**What problems is Pipedrive solving and how is that benefiting you?**

1-Comprehensive Contact History
2-Strong Integrations & Mobility
3-The performance of the app is also very friendly user which makes it really easy to teach to new joiners.

**Official Response from Jorge R.:**

> Hi Ali,

Thanks for your feedback!

We’re glad to hear you’re finding value in having your CRM needs centralized in one platform, along with the strong integrations, mobility, and user-friendly experience. 
It’s great to know the platform is helping with onboarding and making it easier for new team members to get started quickly.

We also appreciate your feedback regarding the SMB focus. 
Insights like yours are valuable as we continue evolving the platform to support businesses of different sizes and needs.

Best regards,
Pipedrive Team

  ### 10. Easy to use with a helpful customer care team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cherie G. | Business Support Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2026

**What do you like best about Pipedrive?**

How helpful everyone is. Easy to use, the integrations that are being added are brilliant.

**What do you dislike about Pipedrive?**

This isn’t really a Pipedrive problem, but it’s very difficult to get users out of bad habits and keep Pipedrive clean, forced fields would be a massive bonus.

**What problems is Pipedrive solving and how is that benefiting you?**

As time goes on and I’m learning more and more, Pipedrive will, and is already, taking away some of the manual tasks by using automations. I am also investigating document creation so there is no need to remind the team (and myself) to upload everything.

**Official Response from Jorge R.:**

> Hi Cherie,

Thank you for your review! 
We're glad to hear that you find Pipedrive easy to use and that our team and growing range of integrations have been helpful.

It's also great to know that automations are already helping reduce manual work for you. 
We appreciate your feedback about encouraging good data habits and the value of features like required fields, and we'll be sure to share it with our team.

Here is an article regarding required fields that can help: https://support.pipedrive.com/en/article/required-fields

If you require assistance, kindly contact support.

Best regards,
Pipedrive team

  ### 11. Efficient Sales Management with Email Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Evan S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive allows emails to be tied to persons, which shows history and can email many people at the same time with a sales-driven email. Additionally, the initial setup was a pretty easy import.

**What do you dislike about Pipedrive?**

I find the email view too tight and broken up, which makes it difficult to quickly scan emails. Also, I can only add my email address without extra cost, which is restrictive because I'd have to pay extra to manage other team addresses.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps with alignment and keeping historical records. I like that I can tie emails to people, showing communication history and allowing me to send sales-driven emails to multiple contacts simultaneously.

**Official Response from Jorge R.:**

> Hi Evan,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you keep communication organized and aligned, and that tying emails to contacts is adding value. It’s great that the setup and data import were smooth as well.

We also appreciate your feedback on the email view and mailbox limitations, this is valuable input as we continue to improve usability and flexibility.

Best regards,
Pipedrive Team

  ### 12. Lead Status Monitoring is Excellent and The Tool Provides Complete Customer Interaction History

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda C. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 12, 2026

**What do you like best about Pipedrive?**

The platform helps me manage leads and follow up with customers easily and provides great insights into customer interactions which helps create personalized messaging to engage customers effectively.

**What do you dislike about Pipedrive?**

I have no complaints about this platform because it does a solid job of managing our sales pipeline and customer communication.

**What problems is Pipedrive solving and how is that benefiting you?**

It simplifies and automates all aspects of customer relations making follow up so much easier which improves lead qualification and shortens the time between initial interest and sales engagement.

**Official Response from Jorge R.:**

> Hi Amanda,

Thank you for your great feedback! We’re really glad to hear that Pipedrive is helping you manage leads and follow up with customers more easily.

It’s great to know that the insights into customer interactions are helping you create more personalized messaging and engage prospects more effectively. We’re also happy to hear that automation is simplifying your customer relations and improving both lead qualification and sales speed.

Best regards,
Pipedrive Team

  ### 13. Intuitive platform with a clear pipeline to prioritize sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reach  T. | Marketing Manager, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2026

**What do you like best about Pipedrive?**

It is a very intuitive and easy-to-adopt platform. Its pipeline view allows you to clearly visualize at what stage each opportunity is, which facilitates tracking and prioritizing sales.

**What do you dislike about Pipedrive?**

I really like the platform, but I think some more advanced features require add-ons or higher plans.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps solve the main problems of organization and tracking in the sales process.

  ### 14. Efficient CRM with Seamless Setup and Smart Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pete D.

**Reviewed Date:** January 16, 2026

**What do you like best about Pipedrive?**

I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly.

**What do you dislike about Pipedrive?**

I guess if there's anything I could mention, it's better integration into, like, iMessage.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to stay organized and efficient, prioritizing tasks and tracking emails and notes. It helps me attach files to contacts and deals, keeping everything well-organized.

**Official Response from Jorge R.:**

> Hi Pete,

Thank you for your review! 
We’re glad Pipedrive helps you stay organized and efficient with tasks, emails, and contacts, and that setup was quick and smooth. 
We also appreciate your feedback on iMessage integration and will pass it along to our team. 
Thanks for sharing!

Best regards,
Pipedrive Team

  ### 15. Time Saving and Astonishing Simplicity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Evan d. | Commercial B2B2C, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Pipedrive?**

I love how Pipedrive allows me to effectively sort my leads based on their importance and status, which saves me a lot of time. I also appreciate being able to track the progress of our deals without getting lost in all our files, which makes it easier to prioritize leads and sort out those who are not or no longer interested. The simplicity of Pipedrive is another aspect I appreciated, especially compared to our previous tool, Airtable. Additionally, the initial setup was very good and very intuitive thanks to video tutorials.

**What do you dislike about Pipedrive?**

Automations are difficult to implement

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to efficiently sort my leads, which saves me a lot of time. It helps me prioritize my leads, track the progress of deals, and not get lost in my files.

**Official Response from Jorge R.:**

> Hi Evan,

Thank you for your review! 
We’re glad Pipedrive helps you easily sort and prioritize leads, track deals, and save time. It’s great to hear the setup and tutorials made getting started simple.

We also appreciate your feedback about automations and will share it with our team. 

Best regards,
Pipedrive Team

  ### 16. Clear, Connected CRM That Streamlines Our Team’s Workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Pipedrive?**

How easy it is to streamline the different parts (contacts, activities, deals) and have all the information connected so that it can be quickly accessed. We are a team and it's very convenient and easy to follow everyone's processes and the different stages everyone's at, to the extent that it's necessary, because of how clear everything is.

**What do you dislike about Pipedrive?**

With so many features, getting started can be overwhelming and there may be additional parts that we haven't even tapped into.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is helping us keep individual and group activities streamlined, as well as keep tabs on a wide range of clients, while also easily referring to administrative matters. It simplifies what would otherwise require two or three different platforms to find.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad Pipedrive helps your team stay organized and keeps everything, contacts, activities, and deals, connected and easy to follow.

Great to hear it’s helping you manage clients and tasks in one place instead of using multiple tools, that’s exactly what we aim for.

We understand it can feel overwhelming at first with so many features, and we’re working to make getting started simpler.

Best regards,
Pipedrive Team

  ### 17. Robust Tool with Great Pipeline Tracking and Lead Scoring Module That Streamline The Sales Funnel

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lilian G. | Business Development Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2026

**What do you like best about Pipedrive?**

It’s the most robust CRM platform out there with very reliable features like opportunity management, lead tracking and pipeline visualization which helps to schedule follow-ups and track deals effectively.

**What do you dislike about Pipedrive?**

There isn’t much to dislike about this platform it is working great and the support is very helpful and always available to answer questions.

**What problems is Pipedrive solving and how is that benefiting you?**

The platform helps store contact information and track the progress of deals which has enabled us to scale our sales and customer success processes.

**Official Response from Jorge R.:**

> Hi Lilian,

Thank you for your great feedback! 
We’re really glad to hear that you find Pipedrive robust and reliable, and that features like opportunity management, lead tracking, and pipeline visualization are helping you stay on top of follow-ups and deals.

It’s also wonderful to hear that our support team has been helpful and responsive when needed.

Best regards,
Pipedrive Team


  ### 18. Easy for Sales Teams—Boosts Consistent Data Entry

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Pipedrive?**

It’s very easy for my sales team to use, and it’s made them much more likely to enter their data consistently.

**What do you dislike about Pipedrive?**

Connecting with Outlook as easy as with Salesforce. We don’t want to manage our emails inside Pipedrive; we’d rather log only the emails and calendar events that relate to the deals we actually care about.

**What problems is Pipedrive solving and how is that benefiting you?**

We couldn’t easily tell which deals were stagnant or unrealistic. Now it’s much easier to filter for the deals we’re most interested in moving forward and to follow up on them.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear Pipedrive has been easy for your sales team to adopt and that it’s helping improve consistency in data entry and deal management. 
It’s great to know the platform is making it easier to identify stagnant deals and focus on the opportunities that matter most.

We also appreciate your feedback regarding the Outlook integration and email management preferences. 
Insights like these are valuable as we continue improving integrations and workflow flexibility for different team needs.

Best regards,
Pipedrive Team

  ### 19. Easy to Use, Seamless Integration, and Intuitive Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marcos B. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 09, 2026

**What do you like best about Pipedrive?**

Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features.

**What do you dislike about Pipedrive?**

Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar

**What problems is Pipedrive solving and how is that benefiting you?**

Providing a one stop shop CRM, handling all of my daily tasks in one app

**Official Response from Jorge R.:**

> Hi Marcos,

Thank you for your review! 
We’re glad to hear that you find Pipedrive easy to use, intuitive, and well integrated, and that it works as a one-stop CRM for managing your daily tasks.

We also appreciate your feedback about calendar clutter when scheduling activities. 
That’s a helpful suggestion, and we’ll be sure to share it with our team as we continue improving calendar and activity settings.

Best regards,
Pipedrive Team

  ### 20. Simple Task Management, Needs Full Data Access

**Rating:** 3.5/5.0 stars

**Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Pipedrive?**

I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users.

**What do you dislike about Pipedrive?**

Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others.

**Official Response from Jorge R.:**

> Hi Linh,

Thank you for your review! 

We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. 
We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team.

Best regards,
Pipedrive Team

  ### 21. Empowers Team Collaboration and Client Management Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maisie S. | Marketing & Social Media Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2025

**What do you like best about Pipedrive?**

This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live.

**What do you dislike about Pipedrive?**

The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs.

**What problems is Pipedrive solving and how is that benefiting you?**

This system enables anyone in the business to provide the necessary information when someone calls, without needing to track down the specific person handling the matter and call the customer back. Additionally, it helps us to follow up with leads that we might have otherwise lost.

**Official Response from Jorge R.:**

> Hi Maisie,

Thank you for your feedback! We’re glad Pipedrive is helping your team stay organized and follow up on leads efficiently. 
It’s exciting that you’ll be using webforms and the chat box with your new website.

We appreciate your note about online forms and additional costs.
If you need help setting up forms or integrations, our team is always here!

Best regards,
Pipedrive Team

  ### 22. Intuitive CRM with Effortless Sales Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt C. | Business Development Manager

**Reviewed Date:** February 13, 2026

**What do you like best about Pipedrive?**

I find Pipedrive user-friendly, which makes it much easier for me compared to my experience with Zoho One. I like how Pipedrive keeps track of quotes and orders and allows me to follow leads promptly. The pipelines and flow in Pipedrive make it easy to keep track and help with visibility. The initial setup of Pipedrive was really easy.

**What do you dislike about Pipedrive?**

I'd like more control over settings, like removing things I don't want and adding things I do. For example, making emails an activity every time without having to tick the box is one of a few little niggles. Also, I'd like the ability to remove fields I don't need.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive keeps track of quotes and orders, allows me to follow leads promptly, and makes it easy to keep track with enhanced visibility.

**Official Response from Jorge R.:**

> Hi Matt,

Thank you for your review! 

We’re glad to hear that you find Pipedrive user-friendly and easier to work with compared to your previous experience. 

It’s great to know the pipelines and visibility help you track quotes, orders, and follow up with leads efficiently, and that the setup process was smooth.

We also appreciate your feedback about wanting more control over settings and fields. 
Customization is important, and we’ll be sure to share your suggestions with our team.

Best regards,
Pipedrive Team

  ### 23. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage.

The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming.

**What do you dislike about Pipedrive?**

On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

it works well within the business, you can track opportunity's a lot easier

**Official Response from Jorge R.:**

> Hi,

Thank you for your review!

We’re glad you find the pipeline visual, intuitive, and easy to use.
It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly.

We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases.

Best regards,
Pipedrive Team

  ### 24. Effective CRM with Room for Email Tool Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vikram B. | Digital Marketing Executive, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Pipedrive?**

I like the pipeline layout, built-in activity reminders, customizable deal stages, and smooth handling of campaign leads in Pipedrive. The email tool and CRM workflows are particularly valuable to me. The CRM setup was simple and straightforward.

**What do you dislike about Pipedrive?**

The email tool in Pipedrive isn't very advanced. It's not allowed to have complex sequencing, which limits flexibility. Additionally, the template options and analytics are not satisfying. Setting up the email tool was somewhat difficult too.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for CRM and email outreach, solving issues with lead follow-ups, automated reminders, contact history, and improving accuracy.

**Official Response from Jorge R.:**

> Hi Vikram,

Thanks for your feedback!

We’re glad to hear you’re finding value in the pipeline layout, activity reminders, customizable stages, and CRM workflows. It’s great that Pipedrive is helping improve lead follow-ups, organization, and outreach accuracy.

We also appreciate your feedback on the email tool, sequencing flexibility, templates, analytics, and setup experience. These are valuable insights and have been shared with our team as we continue improving email functionality and reporting capabilities.

Best regards,
Pipedrive Team

  ### 25. Easy Contact Imports, but Still Early Days

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jessica R. | Sales & Product Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Pipedrive?**

Ease of importing contacts. Great customer service.

**What do you dislike about Pipedrive?**

Nothing has been an issue. We are liking the software thus far.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping our contacts in one place and making it simple to know where we are at in the process of working with leads.

**Official Response from Jorge R.:**

> Hi Jessica,

Thanks for your feedback!

We’re glad to hear you’re finding Pipedrive easy to use, especially for importing contacts, and that our customer service has been helpful.

It’s great that the platform is helping you keep all your contacts in one place and clearly track your progress with leads.

Best regards,
Pipedrive Team

  ### 26. Effortless Customer Follow-Ups Made Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Pipedrive?**

I use it to automate follow-ups with my customers, and it really makes my life easier.

**What do you dislike about Pipedrive?**

The structure isn't as intuitive as some others I have used. The "home" page is not laid out as simply as I would like.

**What problems is Pipedrive solving and how is that benefiting you?**

We are in the process of integrating with other software we use and that should really simplify the process of quoting and placing orders. Follow up automation and tracking is also helpful.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your feedback! 
We’re glad to hear that Pipedrive is making your follow-ups easier through automation and helping you stay on top of customer communication.

We also appreciate your honest comments about the structure and home page layout. 
We understand that intuitiveness is important, and feedback like yours is valuable as we continue improving the user experience.

Best regards,
Pipedrive Team

  ### 27. Easy to Use and Extremely Effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy C. | Vice President of Preconstruction, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about Pipedrive?**

Easy to use platform while extremely effective

**What do you dislike about Pipedrive?**

I have no dislikes at the time of this reveiw

**What problems is Pipedrive solving and how is that benefiting you?**

All of our estimating / sales metrics are captured on a single platform rather than multiple spreadsheets

**Official Response from Jorge R.:**

> Hi Jeremy,

Thank you for sharing your feedback! 
We’re really glad to hear that you find Pipedrive both easy to use and highly effective.

It’s great to know the platform is helping you consolidate your estimating and sales metrics into a single system, replacing multiple spreadsheets. Streamlining that kind of workflow is exactly what we aim for, making it easier to stay organized and focused on growing your business.

Best regards,
Pipedrive Team

  ### 28. Easy-to-Use CRM with Flexible Reporting and Custom Fields

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nanor M. | Qualified Passport Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Pipedrive?**

Easy to use CRM. The reports, possibility to modify fields.

**What do you dislike about Pipedrive?**

Difficult to get help (speaking to someone) unless you have a certain membership level

**What problems is Pipedrive solving and how is that benefiting you?**

Sales cycle, ROI, Pipeline, Deal stages, client follow ups, Bulk notifications

**Official Response from Jorge R.:**

> Hi Nanor,

Thank you for your review!

We’re glad to hear that you find Pipedrive easy to use and that features like reporting and customizable fields are supporting your workflow. It’s great to know the platform is helping you manage your sales cycle, pipeline, deal stages, follow-ups, and notifications effectively.

We also appreciate your feedback regarding access to support. Insights like this are important as we continue to improve the overall customer experience.

Best regards,
Pipedrive Team

  ### 29. Clear UI and Simple Integration with Pipedrive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Frank W. | M, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Pipedrive?**

I like Pipedrive for its clear user interface, making it easier for me to navigate through the platform. I also appreciate the ability to create bespoke elements of their custom fields, which adds a layer of customization that's very useful. Additionally, the initial setup was really simple, particularly when it came to getting everything pulled across data-wise, thanks to the simple CSV upload option.

**What do you dislike about Pipedrive?**

The additional seat charge is quite high

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to track my data and pipeline simply and automatically, integrating it with other systems for data import.

**Official Response from Jorge R.:**

> Hi Frank,

Thanks for your feedback!

We’re glad to hear you find Pipedrive easy to navigate and that features like custom fields and CSV import made setup simple for you. 

It’s great that the platform is helping you track your pipeline and integrate data from other systems.

We also appreciate your feedback on seat pricing, this is valuable input as we continue to evaluate our offering.

Best regards,
Pipedrive Team

  ### 30. Highly Customizable and Very User-Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle F. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 04, 2026

**What do you like best about Pipedrive?**

It is very user friendly and highly customizable to fit my business

**What do you dislike about Pipedrive?**

Nothing yet.  Everything seems to run smoothly and provides a good snapshot of where my business is at any given point

**What problems is Pipedrive solving and how is that benefiting you?**

The biggest problem Pipedrive solves for me is showing me which customers are in each stage and what I need to do to keep everything moving smoothly through the pipeline.

**Official Response from Jorge R.:**

> Hi Kyle,

Thanks for your feedback!

We’re glad to hear you find Pipedrive user-friendly and customizable to your business needs. 
It’s great that it’s giving you a clear snapshot of your pipeline and helping you keep everything moving smoothly.

Best regards,
Pipedrive Team

  ### 31. Pipedrive Keeps Me Organized with Outlook Integration and Email Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is integrated with Outlook and I am able to track my emails to clients as well as check things off my to-do list. It helps keep me organized.

**What do you dislike about Pipedrive?**

The amount of information i have to enter when i log an activity. i have a quota for the amount of activities i need to log and sometimes i just want to focus on getting them in fast.

**What problems is Pipedrive solving and how is that benefiting you?**

my manager and boss knowing all of my tasks for the week. this platform has kept them up to date on what ive been doing and what ive sold each day/week.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear Pipedrive helps you stay organized, track emails through Outlook, and keep your tasks visible for your team.

We also appreciate your note on activity logging, we understand the need for speed and simplicity, and this is helpful feedback as we work to improve the experience.

Best regards,
Pipedrive Team

  ### 32. Intuitive Layout and Seamless Email Sync Boost Sales Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cody S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Pipedrive?**

I love the layout and connection of emails to sync with Pipedrive. It helps me a lot in keeping a paper trail of everything going on and understanding what stage the deal is in. The initial setup was extremely easy for me.

**What do you dislike about Pipedrive?**

I don't have many issues, but maybe a way to add items that are sold for a client would be helpful.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me keep clients in mind for follow-ups, track sales, and maintain a paper trail of deals. I love the layout and email synchronization, which keeps me organized.

**Official Response from Jorge R.:**

> Hi Cody,

Thanks for your feedback!

We’re glad to hear you’re enjoying the layout and email sync, and that it’s helping you stay organized and keep a clear record of your deals. It’s great that the setup was smooth as well.

We also appreciate your suggestion about adding sold items to clients, this is valuable feedback as we continue to improve.

Best regards,
Pipedrive Team

  ### 33. Organized and Fast CRM with Seamless Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andres O.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I use Pipedrive to organize my sales opportunities and deals. I find it awesome for organization, and it's so much better and faster than other CRMs I've tried in the past. The speed of the interface and how easy it is to do what I need makes it incredibly valuable to me. Even with a heavy daily workload managing several opportunities and projects, Pipedrive's fast and friendly interface makes my job a lot easier. Also, the initial setup was super easy, and I was able to catch up with everything in no time.

**What do you dislike about Pipedrive?**

Nothing, Pipedrive is great!

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to organize my sales opportunities efficiently. It's fast, organized, and user-friendly, which makes managing my workload much easier, especially when it's heavy.

**Official Response from Jorge R.:**

> Hi Andres,

Thank you for the great review!

We’re so glad to hear that Pipedrive helps you stay organized and manage your sales opportunities efficiently. 
It’s great to know the speed, ease of use, and simple setup make your daily workload easier, especially when things get busy.

Best regards,
Pipedrive Team

  ### 34. Greater Dynamism in Customer Relationships

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ana Carolina C.

**Reviewed Date:** January 16, 2026

**What do you like best about Pipedrive?**

I use Pipedrive to manage all activities with my clients, from prospecting to post-sales. What I like most about Pipedrive is that it never lets me complete a client activity without immediately scheduling another one, ensuring that my client is never without close follow-up. Additionally, we switched from Ummense to Pipedrive because it is a more dynamic system for customer relationship and activity control. The ease of setting up Pipedrive was absolutely smooth.

**What do you dislike about Pipedrive?**

I believe that the integrations should be expanded to other apps.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage all activities with my clients, ensuring I never finish a task without scheduling another, which ensures close follow-up. We switched to Pipedrive because it is more dynamic in customer relationship and activity control.

**Official Response from Jorge R.:**

> Hi Ana,

Thank you for your detailed review! 

We’re glad to hear that Pipedrive helps you stay on top of client activities and ensures consistent follow-up from prospecting through post-sales. 
It’s great to know the setup was smooth and that the platform feels more dynamic for managing customer relationships.

We also appreciate your feedback on integrations and will share it with our team as we continue to expand our ecosystem.

Best regards,
Pipedrive Team

  ### 35. Pipedrive Streamlines Meeting Logs, Follow-Ups, and Multi-Pipeline Deal Tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2026

**What do you like best about Pipedrive?**

Compared to other CRMs, I personally find Pipedrive great for reducing the time it takes to log meetings, providing automatic prompts to create follow-up tasks, organising deals across multiple pipelines, offering easy-to-use dashboard configuration, and including a wide range of third-party plug-ins.

**What do you dislike about Pipedrive?**

Not much....my only gripe has been: We like to compare the stages, value, actions of deal performance from previous to current month and apply a RAG rating. You can't do this in Pipedrive. It requires us to subscribe to other 3rd party tech like zapier in order to pull data and report in depth.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping us on top of deals and ensuring sales calls are logged, opportunities chased and nothing is lost

**Official Response from Jorge R.:**

> Hi,

Thank you for your review! We're glad to hear that Pipedrive helps you log meetings faster, stay on top of follow-ups, and manage deals across pipelines more easily.

We also appreciate your feedback about comparing deal performance across months with RAG ratings. 
We'll be sure to share this suggestion with our product team as we continue improving our reporting features.

Best regards,
Pipedrive Team

  ### 36. Boosts Organization with Easy Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caleb N.

**Reviewed Date:** January 21, 2026

**What do you like best about Pipedrive?**

I use Pipedrive as a CRM to help me keep things organized and automate all the little tasks that are needed. I like how it syncs with my Outlook, so I can send things from my Outlook and it shows up in Pipedrive, or someone can email me, and I can see it in Pipedrive.

**What do you dislike about Pipedrive?**

There are lots of helpful features that I didn't know about until recently. If there was a way to make it just a little more intuitive or have an easily accessible page that describes what each thing does. Automations were a little challenging to find as they were not on the main page.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me keep things organized and automate all the little tasks needed. I like how it syncs with my Outlook, making it easy to manage communication.

**Official Response from Jorge R.:**

> Hi Caleb,

Thank you for your review! 
We’re glad to hear that Pipedrive helps you stay organized, automate everyday tasks, and keep all your Outlook emails in one place. 
It’s great to know the email sync is making communication easier to manage.

We also appreciate your feedback about discoverability and automations. 
Making features easier to find and understand is important to us, and we’ll be sure to share your suggestions with the team.

Best regards,
Pipedrive Team

  ### 37. User-Friendly CRM with Quick Setup

**Rating:** 3.5/5.0 stars

**Reviewed by:** McKenzie M. | Maintenance Sales Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Pipedrive?**

I find Pipedrive very user-friendly, making it easy to manage CRM tasks. I really like the way the pipeline looks, as it has multiple fields showing exactly what stage an opportunity is in without having to run a report. Also, the initial setup of Pipedrive was super fast and easy, which I appreciated.

**What do you dislike about Pipedrive?**

I wish it was easier to add my own fields and name them what I want.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive keeps my leads organized by letting me assign follow-up activities. Its pipeline shows opportunity stages without needing reports, enhancing clarity.

**Official Response from Jorge R.:**

> Hi McKenzie,

Thanks for your feedback!

We’re glad to hear you find Pipedrive user-friendly and that the visual pipeline is helping you stay on top of your opportunities. 
It’s great that the setup was quick and easy as well.

We also appreciate your feedback on custom fields, this is helpful as we continue to improve flexibility and usability.

Best regards,
Pipedrive Team

  ### 38. More organization and greater control of contacts from the start

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about Pipedrive?**

It's organized, it allows me to have greater control over my contacts and when to interact with them. I'm still at the beginning.

**What do you dislike about Pipedrive?**

I use VoIPstudio and it's not supported, so that affects my daily work. I need to make calls manually.

**What problems is Pipedrive solving and how is that benefiting you?**

Like I said, remind me that I need to call a specific customer to do the follow-up.

**Official Response from Jorge R.:**

> Hi,

Thank you for your feedback! 
We're glad to hear that Pipedrive is helping you stay organized and keep track of your contacts and follow-ups as you get started.

We understand the challenge with VoIPstudio not being supported and having to make calls manually. 
We appreciate you sharing this, as it helps us understand where integrations could be improved.

Best regards,
Pipedrive Team

  ### 39. Efficient, Clean UI That’s Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Neil A. | CSR, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 23, 2026

**What do you like best about Pipedrive?**

Efficient and with a clean UI, it’s easy to understand and use.

**What do you dislike about Pipedrive?**

The dashboard view and landing page could be more engaging and visually attractive. Right now they feel a bit plain, and a more polished look would make the overall experience better.

**What problems is Pipedrive solving and how is that benefiting you?**

It helps me track deals, leads, and contact data, including person-wise details. It also makes it easy to filter deals based on their value.

**Official Response from Jorge R.:**

> Hi Neil,

Thanks for your feedback!

We’re glad you find Pipedrive efficient, easy to use, and appreciate the clean interface.
It’s great to hear Pipedrive is helping you track deals, leads, and contacts effectively.

We also value your suggestions about improving the dashboard and overall visual experience, this is great feedback for us.

Best regards,
Pipedrive Team

  ### 40. Effortlessly Organized Contact Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jason R. | President & Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2026

**What do you like best about Pipedrive?**

I like how easy it is to navigate, which makes using Pipedrive straightforward. I also find the search feature and integrations valuable, as they enhance the efficiency of managing contacts. The initial setup was very easy, which was a plus.

**What do you dislike about Pipedrive?**

I dislike the lack of customization. There’s certain fields that I would like to remove and they say I can’t which seems a bit strange.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive keeps all of our contacts organized in one place.

**Official Response from Jorge R.:**

> Hi Jason,

Thank you for your review! 
We're glad to hear that you find Pipedrive easy to navigate and that features like search and integrations help you manage contacts more efficiently.
It's also great to know that the initial setup was smooth.

We appreciate your feedback about customization and field management. 
We'll be sure to share your comments with our team as we continue working to improve the platform.

Best regards,
Pipedrive Team

  ### 41. Simplicity & Easy Integration Made CRM a Breeze

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pauls L. | Head of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Pipedrive?**

I appreciate Pipedrive's simplicity and design, making it easy to use. The ease of configuration for different sales flows means we don't need developers, as most of the setup can be done by salespeople themselves. It's also really great that it has a good mobile application. When integrated with our systems, it works perfectly.

**What do you dislike about Pipedrive?**

Not a lot. Maybe some integration was a little hard to finalize with the Microsoft systems, but nothing so bad.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for managing typical sales actions like follow-ups and results. It's simple to configure sales flows without developers, and the mobile app is great. Switching from spreadsheets reduced mess-ups and improved reporting clarity.

**Official Response from Jorge R.:**

> Hi Pauls,

Thank you for your review! 
We're glad to hear that you enjoy Pipedrive’s simplicity and that setting up sales flows is easy without needing developers.

It's also great to know the mobile app and integrations support your workflow. 
We appreciate your feedback about Microsoft integrations and will share it with our team.

Best regards,
Pipedrive Team

  ### 42. Easy-to-Navigate CRM, but Needs More Customization and Cost vs Sell Tracking

**Rating:** 3.5/5.0 stars

**Reviewed by:** Connor D. | Senior Account Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 05, 2026

**What do you like best about Pipedrive?**

Flexible to use, easy to navigate and all around a good CRM.

**What do you dislike about Pipedrive?**

Wish it was more customisable and allowed cost vs sell price.

**What problems is Pipedrive solving and how is that benefiting you?**

Able to customise to our sales team

**Official Response from Jorge R.:**

> Hi Connor,

Thank you for sharing your feedback! 
We’re glad to hear you find Pipedrive flexible, easy to navigate, and a good overall CRM for your team.

We also appreciate your comments on customization and cost vs sell price functionality. 
While Pipedrive already offers a range of customization options, we understand there’s always room to better support more specific sales workflows like yours, and feedback like this helps guide future improvements.

Best regards,
Pipedrive Team

  ### 43. Boosts CRM Clarity, Needs Better Trend Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nelson P. | ecom specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Pipedrive?**

I really like how Pipedrive clearly shows momentum. At a glance, I can see whether relationships are moving forward or where they're stalling. I'm no longer reacting to emails or trying to remember who needs my attention, as I'm able to make deliberate decisions about where to spend my time. The initial setup of Pipedrive was surprisingly straightforward, which made getting started much easier.

**What do you dislike about Pipedrive?**

One thing is how reporting for wholesale accounts. The view is excellent for seeing momentum but it feels cumbersome and limited for tracking order frequency and trends.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves clarity and follow-through problems for wholesale relationships, offering a single visual source of truth. It showcases momentum at a glance, allowing me to make deliberate decisions on focus areas rather than reacting to emails or relying on memory.

**Official Response from Jorge R.:**

> Hi Nelson,

Thank you for your review! 

We’re glad Pipedrive gives you clear visibility into momentum and helps you focus on the right relationships. 
It’s great to hear the setup was quick and easy. 

We also appreciate your feedback on wholesale reporting and will share it with our team.

Best regards,
Pipedrive Team

  ### 44. Cost-Effective CRM with Seamless Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lisa J. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I like the organization that Pipedrive provides since it helps us understand what's going on with a file when a customer calls. I find emailing clients using templates very helpful instead of writing the same thing repeatedly. The ability to pin important notes at the top and email with ease is a plus. I appreciate being able to call directly from Pipedrive and enjoy the numerous integrations available, such as HubSpot for backup, Apollo.io for identifying website visitors, and DocuSign for easy customer linking. The marketplace having a ton of integrations is a huge benefit as well. Pipedrive being cost-effective compared to our previous tool was another reason we switched, and setting it up was easy.

**What do you dislike about Pipedrive?**

No dislikes at all!

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to organize customer leads, simplifying communication with email templates, pinning notes, and team updates. It integrates with tools like HubSpot and DocuSign, enhancing efficiency in managing files and client interactions.

**Official Response from Jorge R.:**

> Hi Lisa,

Thank you for the detailed review! 

We’re thrilled to hear that Pipedrive’s organization, email templates, note-pinning, and calling features are helping streamline your workflow. 

It’s great to know the integrations with HubSpot, Apollo.io, DocuSign, and others are adding extra efficiency, and that the setup was smooth and cost-effective compared to your previous tool. 

We appreciate you sharing your experience!

Best regards,
Pipedrive Team

  ### 45. Pipedrive: Elevates Workflow with Intuitive Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process.

**What do you dislike about Pipedrive?**

I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes).

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. 
It’s great that the setup and onboarding were easy and intuitive. 

We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team.

Best regards,
Pipedrive Team

  ### 46. Smoother, More Streamlined Processes Than D365

**Rating:** 4.0/5.0 stars

**Reviewed by:** mit b. | Alliance Manager , Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Pipedrive?**

As an avid D365 user, I’ve found that Pipedrive’s processes are much smoother and more streamlined.

**What do you dislike about Pipedrive?**

So far, I can’t think of anything I dislike.

**What problems is Pipedrive solving and how is that benefiting you?**

Lead management workflow that helps ensure better pipeline visibility and smoother overall management.

**Official Response from Jorge R.:**

> Hi Mit,

Thanks for your feedback!

We’re glad to hear you’re finding Pipedrive smoother and more streamlined, especially coming from a D365 background. 
It’s great to know the platform is helping improve lead management, pipeline visibility, and overall workflow management.

Best regards,
Pipedrive Team

  ### 47. Versatility and Cost-Effectiveness with Some Integration Limitations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andre W. | Associate, Venture Capital & Private Equity, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I like that Pipedrive is relatively versatile, even though it wasn't built with venture capital investment in mind. It is generalist enough to accommodate various business models. It is relatively easy to set up and also offers great value for money, even with the price in dollars, it is competitive compared to other CRMs on the market. The software allows me to configure multiple layers to extract the maximum possible value for my reality.

**What do you dislike about Pipedrive?**

I think Pipedrive could have a native integration with LinkedIn and eventually with WhatsApp, which are two platforms where I have a lot of contact with business partners. Unfortunately, it still relies heavily on email communication, which has been used less and less. Additionally, the pricing in Brazilian real could be better, as the currency we use makes the price per user less competitive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me concentrate all information and communications in one place, allowing instant and correct access for all users in my company regarding business opportunities.

**Official Response from Jorge R.:**

> Hi Andre,

Thank you for the detailed and thoughtful review! 

We’re glad to hear that Pipedrive’s versatility, ease of setup, and value for money are helping you adapt the platform to your business model and extract maximum value. 

We also appreciate your feedback regarding native integrations with LinkedIn and WhatsApp, as well as local currency pricing, these insights are very valuable and will be shared with our team. 
Thanks for choosing Pipedrive and for taking the time to share your experience.

Best regards,
Pipedrive Team

  ### 48. User-Friendly CRM with Room for Cost Flexibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt P.

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I love Pipedrive. It's simple to use and makes tracking my notes for each project easy. I like how you can create deals and move them according to the stage of each project. From start to finish, I can add notes depending on the stage, all the way through to production and install. I also appreciate how easy and simple it is to navigate and how quickly I picked it up from the first day of use. It's great for seeing workflow for everyone utilizing it.

**What do you dislike about Pipedrive?**

I felt the monthly cost is a bit high and seemed like a stretch for our management to approve. Maybe because we are trying it out. Only improvement would lower the monthly cost so more team members have access. Only sales are granted access.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for CRM and project management. It's simple to use, helping me keep track of notes for each project and manage deals as they move through stages. It enhances my workflow visibility and is easy to navigate.

**Official Response from Jorge R.:**

> Hi Matt,

Thank you for the great feedback! 

We’re glad Pipedrive’s simplicity, deal stages, and note-tracking help you manage projects and see your team’s workflow clearly. 
We also appreciate your feedback on pricing and access and will share it with our team.

Best regards,
Pipedrive Team

  ### 49. Sales Associate

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dana F.

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I like how Pipedrive allows you to suggest a follow-up date and reminds you every day of who you need to follow up with based on the date you set in the activity. This feature is really useful when prospects either ghost you or show interest, as it keeps you organized with all the details for following up. Additionally, I find it convenient that Pipedrive syncs with Moraware. The initial setup of Pipedrive was totally fine for me.

**What do you dislike about Pipedrive?**

A couple of the prospects were duplicated, as far as I already made a follow-up date to call the customer in 2026, but those particular prospects showed up as 'overdue' like I missed their follow-up call. I did not. Seems like anything in 2026 comes back and says 'overdue.'

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to stay on top of prospects with follow-up reminders, helping me know when to reach out if they ghost or show interest.

**Official Response from Jorge R.:**

> Hi Dana,

Thank you for the detailed review! 

We’re glad to hear that follow-up reminders and daily activity notifications are helping you stay organized and on top of your prospects, and that the Moraware sync and initial setup worked smoothly for you. 

We appreciate you pointing out the issue with future-dated activities showing as overdue. 
If this situation persists, kindly contact our support so that they can investigate it.

Best regards,
Pipedrive Team

  ### 50. Streamlined Sales with Pipedrive's Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nova Mabelle C.

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I like Pipedrive's intuitive, user-friendly interface as it makes navigating so simple and efficient, which allows me to manage my sales pipeline effectively and avoid missing follow-ups or opportunities. What's particularly valuable for me are the AI-generated insights that help me analyze leads right from my dashboard, giving me a clear analysis of my leads and helping me identify trends to create targeted strategies to increase sales. Integrating Pipedrive with Outlook syncs emails and calendar events directly with my pipeline, keeping all activities centralized and making my workflow more efficient. The initial setup was very easy, taking me only a few hours to learn almost everything. Overall, these features make Pipedrive a valuable tool for streamlining my workflow and driving results.

**What do you dislike about Pipedrive?**

I haven't experienced any major issues. One suggestion would be to expand notifications to include weekly and monthly progress, not just daily updates.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage my pipeline better, focusing on promising leads and following up timely. The intuitive interface and AI insights streamline my workflow, helping analyze leads and create sales strategies. Integrating with Outlook centralizes activities, enhancing efficiency.

**Official Response from Jorge R.:**

> Hi Nova,

Thank you for the detailed feedback! 

We’re thrilled to hear that Pipedrive’s intuitive interface, AI insights, and Outlook integration are helping you manage your pipeline, analyze leads, and streamline your workflow. 

It’s great that the initial setup was quick and easy for you. 
We also appreciate your suggestion about expanding notifications to weekly and monthly updates, this is valuable input for our team.

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-07+08%3A37%3A58+-0500&secure%5Bsession_id%5D=d3a3cc77-bc01-41c2-986e-7aba9ca35c75&secure%5Btoken%5D=023537c5be3bfdfdb04589a00e929632737e366dea60e972955c38dd571316f9&format=llm_user)
## Pipedrive Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallTools](https://www.g2.com/products/calltools/reviews)
  - [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Contact Form 7](https://www.g2.com/products/contact-form-7/reviews)
  - [Convoso](https://www.g2.com/products/convoso/reviews)
  - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews)
  - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews)
  - [GetResponse](https://www.g2.com/products/getresponse/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harvest](https://www.g2.com/products/harvest/reviews)
  - [HostBill](https://www.g2.com/products/hostbill/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Hunter](https://www.g2.com/products/hunter/reviews)
  - [Instantly](https://www.g2.com/products/instantly/reviews)
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  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
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  - [Jotform](https://www.g2.com/products/jotform/reviews)
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  - [lemlist](https://www.g2.com/products/lemlist/reviews)
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  - [MailerLite](https://www.g2.com/products/mailerlite/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
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  - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews)
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  - [Odoo Accounting](https://www.g2.com/products/odoo-accounting/reviews)
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  - [Paycove](https://www.g2.com/products/paycove/reviews)
  - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Quo](https://www.g2.com/products/quo-quo/reviews)
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  - [Reply](https://www.g2.com/products/reply/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
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  - [Ringover](https://www.g2.com/products/ringover/reviews)
  - [RocketReach](https://www.g2.com/products/rocketreach/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews)
  - [Surfe](https://www.g2.com/products/surfe/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Webflow](https://www.g2.com/products/webflow/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
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  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews)
  - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews)

## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration

## Top Pipedrive Alternatives
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