# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,054 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users find Pipedrive to be **easy to use** , with an intuitive interface and excellent customer service throughout. (574 reviews) - Users value the **intuitive interface** of Pipedrive, making customization and navigation effortless without a tech background. (274 reviews) - Users love Pipedrive for its **user-friendly interface** and easy organization of activities and schedules. (243 reviews) - Users find Pipedrive to be **extremely helpful** for managing clients, tasks, and organizing information efficiently. (231 reviews) - Users value the **seamless integrations** of Pipedrive that enhance organization and streamline workflow across various platforms. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users are frustrated by the **high costs of add-on features** and missing basic functionalities in Pipedrive. (230 reviews) - Users find Pipedrive's **limited features** hinder performance and require costly upgrades for advanced functionalities. (151 reviews) - Users find the **learning curve steep** with Pipedrive, needing extensive training for effective use and automation setup. (118 reviews) - Users experience **integration issues** with Google Calendar, lacking essential meeting details and facing inefficiencies. (108 reviews) - Users express concerns about Pipedrive being **expensive** , making it difficult for solo practices to afford necessary features. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Pipedrive - The Wins and Losses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Pipedrive?** I would like to preface this review by saying I am not normally a person good at using a calendar, nor a day planner, which makes a tool like Pipedrive all the more invaluable. Additionally, rather than using pipedrive to track sales, we call them "deals" which will make the rest of the review make more sense. I'm not in sales full-time, but rather a jack of all trades at our office, so there are times where I am not using the software regularly for a week or two. We have several people at our office (relatively small, family-owned auction company). It is one of those work apps that is effective depending on how often you use it. I'm trying to integrate it more and more on a daily basis, whereas my colleague has at least a dozen Pipedrive tasks assigned per day. He's not super tech savvy either, but has integrated it into his daily routine flawlessly. So what I like best about Pipedrive includes: -How quickly you can onboard a brand new or older employee into the platform -How you can modify the columns and even create new separate sections for each employee to track their own deals with a different benchmark process -How well it synchs onto google calendar -Obviously, the feeling of pressing the deal won button (you get like a cyclist or ice skater animated graphic once in awhile, which is fun!) -How colleagues and managers can check the status of a deal without sending an email or making a phone call (let alone a zoom or in-office meeting!) -Very useful for an international company where we have employees in time zones all around the world traveling **What do you dislike about Pipedrive?** I would be lying if I said the customer support process couldn't be a bit better...Pipedrive relies heavily on their chatbot and I believe charges an additional fee for live tech support. The "Green / Grey / Yellow / Red" status prompts of sales/deals can also be a bit convoluted. Aside from grey meaning activity has been assigned for a follow-up and red meaning overdue, I've lost track of how to even reach the other colors. Seeing a sea of red after you've been working on other things for a week can be a little depressing. All of my other complaints have more to do with issues our office is having (arguing over what the columns should be called has been an ongoing saga for many years now!) and are less related to the platform itself. But hey, it's tech, no one can ever be truly satisfied after each update! **What problems is Pipedrive solving and how is that benefiting you?** Scheduling action items on google calendars. Acting as our guide for our weekly deal and business development meetings. **Official Response from Jorge R.:** > Hi, Thank you so much for sharing this detailed and genuine perspective on your Pipedrive experience. t’s great to know the quick onboarding, Google Calendar sync, and deal visibility across time zones have helped you and your colleagues stay aligned, even when you’re not using Pipedrive daily. And yes, we agree, there’s something special about pressing that “deal won” button! We appreciate your candid feedback on our support channels and the deal color statuses. Your notes help us better understand where clarity and improvements could further ease your experience, especially when returning after a busy week elsewhere in the business. Thank you again for choosing us to support your unique workflow, and please don’t hesitate to reach out if you need guidance. Best regards, Pipedrive Team ### 2. The best Sales CRM I’ve ever used! Here’s why Pipedrive stands out **Rating:** 5.0/5.0 stars **Reviewed by:** João Marcelo d. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is hands down the best sales CRM I’ve ever worked with. It strikes the perfect balance between simplicity and power, making it an essential tool in my sales process. What truly sets it apart is the flexibility of its insights and revenue forecasting. The system turns raw data into actionable intelligence, helping me anticipate results and make smarter decisions. **What do you dislike about Pipedrive?** I’d love to see more detailed reporting when it comes to products. Right now, the product-related insights are quite limited compared to the rest of the platform. For teams that rely heavily on product data for decision-making, this can be a gap. **What problems is Pipedrive solving and how is that benefiting you?** With Pipedrive, I’ve managed to cut down operational costs and speed up my sales cycle significantly. If you're serious about selling more and wasting less time, Pipedrive is the CRM you need. Highly recommended. **Official Response from Jorge R.:** > Hi João, Thank you for sharing such a thoughtful and detailed review! We're thrilled to hear that Pipedrive has become an essential part of your sales process and that our balance of simplicity and power is delivering real value. It’s great to know that our insights and forecasting tools are helping you make smarter, data-driven decisions. We appreciate your feedback about product-related reporting, this is an area we’re actively exploring, and comments like yours help guide our improvements. Reducing operational costs and accelerating the sales cycle is exactly what we aim for, so it's rewarding to know we're hitting the mark. Thank you for being part of the Pipedrive community! Best regards, Pipedrive Team ### 3. Using Pipedrive to follow inbound leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Pipedrive?** The scheduling in Pipedrive is phenomenal. I am able to schedule, meetings, follow ups, emails, phone calls, research, etc. I have been able to keep up on my job without issues and able to connect my important information when needed. I use this every single day and it works great and helps me keep up with all of the calls. **What do you dislike about Pipedrive?** I think categorizing information could be more in depth. I would like to be able to follow the leads only distributed in one certain month. If there is a way to do this already, the information to find it isn't easy to access. **What problems is Pipedrive solving and how is that benefiting you?** It helps me keep track of the process the lead goes through from the second the call comes in, till they accept or deny the job. I am able to schedule all sorts of things to help me keep up with what I need to be wathcing/ paying attention to. I have made a pipeline for every sales rep in my company and the stages the calls are in, so it is easy for me to track the employee's progress. **Official Response from Jorge R.:** > Hi, Thank you for sharing your detailed experience! It’s great to hear how Pipedrive’s scheduling features are helping you stay organized and on top of calls, meetings, and follow-ups every day. Regarding categorizing leads by the month they were distributed, kindly reach out to our support so that they can assist you. We appreciate having you as part of the Pipedrive community and are glad the platform is supporting your sales team’s growth and organization! Best regards, Pipedrive Team ### 4. Intuitive Interface That Makes Navigation a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Bjorn N. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Pipedrive?** I enjoy the user interface. It's easy to interpret and interact with. **What do you dislike about Pipedrive?** I dislike not being able to adjust the forms and remove unnecessary items but that's only because I'm not the admin. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive really helps management track our pipeline efficiently. **Official Response from Jorge R.:** > Hi Bjorn, Thanks for your feedback! We’re glad you’re enjoying the easy-to-use interface and that Pipedrive is helping your team track the pipeline effectively. We understand the limitation around form customization and appreciate you sharing that insight. Best regards, Pipedrive Team ### 5. Best CRM We’ve Used: Great UI, Integrations, Support, and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Pipedrive?** It is the best CRM we have ever used for it UI, integrations, performance, pricing, support, and AI features **What do you dislike about Pipedrive?** Lead uploading can have its issues due to the lead title feature, but that mainly is due to our excel structure **What problems is Pipedrive solving and how is that benefiting you?** email scheduling, templates, deal board and lead coverage **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re thrilled to hear Pipedrive stands out for you across UI, integrations, performance, pricing, support, and AI features. We also appreciate your note on lead uploading, this is helpful feedback, and we understand how data structure can impact that experience. Best regards, Pipedrive Team ### 6. User-Friendly CRM with Simple Setup, Price Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I like the UX and UI of Pipedrive and find it really user friendly. Most CRMs have complex workflows needing someone technical, but Pipedrive helps any nontechnical person manage their workflows really well. The initial setup was pretty easy, and the user interface makes it easy to onboard manually. **What do you dislike about Pipedrive?** Probably, pricing. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me structure my pipeline, organize my leads, and manage workflows without needing technical skills. The user-friendly UI and easy onboarding make it accessible. **Official Response from Jorge R.:** > Hi Wasin, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s user-friendly interface and easy setup are helping you manage your pipeline, organize leads, and handle workflows without needing technical skills. We appreciate your note about pricing and understand it’s an important factor. If you ever need guidance on getting the most value from Pipedrive, our team is always here to help! Best regards, Pipedrive Team ### 7. Great for Customer Insights, Training Recommended for Full Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Director of Technology, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Pipedrive?** It is a nice way to find customer information from a variety of sources **What do you dislike about Pipedrive?** In order to fully utilize the platform's capabilities, training for others is necessary. However, this requirement does not reflect negatively on the product itself. **What problems is Pipedrive solving and how is that benefiting you?** Communication between teams is an important aspect to consider. It can greatly influence how effectively projects move forward and how well everyone stays aligned. **Official Response from Jorge R.:** > Hi Jason, Thanks for sharing your experience! We’re glad to hear Pipedrive is helping you easily access customer information and improve team communication. We understand there can be a learning curve for new users, and we appreciate your feedback, our team is always working to make onboarding even smoother. Best regards, Pipedrive Team ### 8. Thanks for PipeDrive **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey B. | CBDO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Pipedrive?** Pipedrive stands out for its intuitive and highly visual sales pipeline management. The drag-and-drop interface makes it easy to manage deals, track progress, and prioritize activities. I particularly appreciate the seamless integration with tools like Gmail, Slack, and Zoom, which streamlines communication and scheduling. The customizable pipelines and automation features help reduce manual work and keep the team focused on closing deals. Reporting and insights are also strong, providing clear visibility into sales performance and bottlenecks. **What do you dislike about Pipedrive?** While Pipedrive is excellent for managing the sales process, its built-in project management and marketing tools feel somewhat limited compared to specialized platforms. Additionally, advanced features like workflow automation or email marketing are often locked behind higher-tier plans. For larger teams, permission settings could be more granular to better align with complex organizational structures. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive primarily for managing our sales pipeline and customer relationships. It helps us track leads from initial contact to deal closure, ensuring no opportunity is missed. We also use it to log communication, schedule follow-ups, automate repetitive tasks, and generate sales reports. Additionally, it serves as a central hub for collaboration between our sales and business development teams. **Official Response from Jorge R.:** > Hi Sergey, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you find Pipedrive’s visual pipeline and drag-and-drop interface intuitive and helpful in managing your sales process. It's great to know that the integrations and automation features are making your team's workflow smoother and more efficient. We also appreciate your feedback regarding our project management and marketing capabilities, as well as the granularity of permission settings. We’re always working to enhance Pipedrive based on user needs, and your insights help guide those improvements. Best regards, Pipedrive Team ### 9. Efficiency at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Pipedrive?** The overall UX is very streamlined and intuitive. As an account administrator and IT representative, I'm very pleased with how easy the implementation has been so far. Details such as a universal search bar, a quick and intuitive import/export system, the ability to update single/multiple records with just a few clicks, and the possibility to customize the interface according to our needs add up to a fantastic user experience. **What do you dislike about Pipedrive?** So far, I've only come across two details that have I see as potential points of improvement: 1. When creating views/filters, and adding a new filter option, the select box always opens by default, but closes on any first interaction. This (as I mentioned) is really just a detail, but since I create/update views and filters very frequently, it is something that also comes up frequently. 2. A more robust automation system would be really appreciated, with new triggers such as "contact entering/leaving a filter/view", or calculation properties that can do more than arithmetic operations and number type return values (ex. "if Property A > 3 return 'Qualified', else return 'Unqualified') **What problems is Pipedrive solving and how is that benefiting you?** Having a simple yet fully functional CRM platform, with integration options to Email marketing tools. **Official Response from Jorge R.:** > Hi, Thank you for this detailed and thoughtful review! We're glad to hear that Pipedrive's intuitive interface and streamlined implementation have made your CRM setup smooth and productive. Your feedback on filter behavior and your ideas for a more robust automation system are greatly appreciated, and we’ve shared them with our product team for consideration as we continue to enhance the platform. Thanks again for sharing your experience with us! Best regards, Pipedrive Team ### 10. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Pipedrive?** The tools, the metrics and the seemingly easy flow. The import templates were invaluable to get our info ported over from our other CRM. Optionality for the system is great for customizations. This is a sales heavy platform - exactly what we were looking for. **What do you dislike about Pipedrive?** This is a lot for people to get in a short amount of time if you need to be up and running. You'll need to watch videos or read articles. But once you understand the flow of Pipedrive it will come. Also, some feature creep is overwhelming. **What problems is Pipedrive solving and how is that benefiting you?** We have NO metrics. This solves our huge problem of not knowing project margin or close rate or ARR. **Official Response from Jorge R.:** > Hi, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive’s tools, metrics, and customizations are giving your team the sales-focused platform you were looking for, and that import templates helped make the transition smooth. We understand the learning curve can feel like a lot at first, and we appreciate your note about feature creep, once the flow clicks, we’re confident it will feel more natural, if you need any assistance, please reach out to our support. Best regards, Pipedrive Team ### 11. Pipedrive optimized and changed my way of working. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | proprietário, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use, my partner and I successfully and swiftly implemented the product into our daily routine with ease. We use it daily, and it facilitates the transfer of leads we capture through the funnel, thanks to the large number of available features. Although we haven't needed to use it, there is always a pop-up informing about the availability of customer support, and the ease of integration with other platforms. **What do you dislike about Pipedrive?** I have not yet identified any disadvantages, but I just suggested that more options for movement opportunities be applied on the same page in the interfaces. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has effectively changed the way I execute my work. With it, I find it easier to manage leads and sales stages, I don't lose contacts, and I don't let operations cool down. **Official Response from Jorge R.:** > Hi Lucas, Thank you for sharing your experience! It’s fantastic to hear that you and your partner found Pipedrive easy to implement and that it’s become a valuable part of your daily workflow. We're glad the platform’s features and smooth integrations are helping you manage leads and sales stages effectively. We appreciate your suggestion about adding more movement options on the same interface page, feedback like this helps us improve the user experience. Thanks again for choosing Pipedrive and for taking the time to share your positive experience! Best regards, Pipedrive Team ### 12. When adopted Pipedrive in 2021, the Sales Team engagement with a sales tool increased significantly. **Rating:** 4.5/5.0 stars **Reviewed by:** Hélder S. | Sales & Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Pipedrive?** We like how easy it is to work with Pipedrive. That is the general feedback from the team. We also see lots of new features being added and some are really nice to have and helps a lot on the daily tasks. **What do you dislike about Pipedrive?** It is not a problem with Pipedrive itself, but sometimes it is hard to adapt Pipedrive to our company needs. **What problems is Pipedrive solving and how is that benefiting you?** We are now able basically to centralize our Sales and Marketing activities in just one tool. Not all yet, but we are working on that. **Official Response from Jorge R.:** > Hi Hélder, Thank you for sharing your feedback! We’re glad to hear that your team finds Pipedrive easy to work with and appreciates the new features that support daily tasks. We understand that adapting the platform to specific company needs can take time, and we’re happy to see that you’re making progress in centralizing your Sales and Marketing activities. Best regards, Pipedrive Team ### 13. Effortless CRM with Minor Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. **Reviewed Date:** January 06, 2026 **What do you like best about Pipedrive?** I really like Pipedrive's ease of use. It's so simple to use and does 99% of what I need. The initial setup was very simple. I also appreciate the ability to track opportunities, pipelines, and touches efficiently. **What do you dislike about Pipedrive?** Mass follow-up can be cumbersome. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me track opportunities, pipeline, and touches with ease of use, covering 99% of my needs. **Official Response from Jorge R.:** > Hi Chris, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, simple setup, and tracking of opportunities, pipelines, and touches cover nearly all of your needs. We also appreciate your note about mass follow-ups, this is helpful feedback and something we’ll be sure to share with our team. Best regards, Pipedrive Team ### 14. Effective and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre G. | Team leaders, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Pipedrive?** Effective, understandable, and the statistics are clear **What do you dislike about Pipedrive?** There is really no point about this question. **What problems is Pipedrive solving and how is that benefiting you?** For our CRM ### 15. Super Intuitive and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Esther M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** Easy to make things, good videos and super intuitive **What do you dislike about Pipedrive?** None, I really like it better than podium for example **What problems is Pipedrive solving and how is that benefiting you?** All in one board, easy to find info about clients **Official Response from Jorge R.:** > Hi Esther, Thank you for the great review! We’re glad you find Pipedrive intuitive and easy to use, and that the videos are helpful. It’s great to hear that having everything in one place makes it easy to find client information. We appreciate you choosing Pipedrive! Best regards, Pipedrive Team ### 16. User friendly and price competitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Pipedrive?** Pipedrive just makes everything easier. It’s clean, intuitive, and actually helps me stay on top of deals without feeling overwhelmed. I love how visual the pipeline is — it’s like having a to-do list that updates itself. The customisation options are great too, so I can tailor it to exactly how I work. Plus, the automation features save loads of time on repetitive tasks. Honestly, it just works — and that’s what I need. **What do you dislike about Pipedrive?** If I had to pick something, I’d say the only minor gripe is that the mobile app can feel a bit cramped when managing multiple pipelines — but honestly, it’s nothing that gets in the way of how useful the platform is overall. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep track of all the quotes I’ve submitted in one place, so nothing slips through the cracks. Before, it was easy to lose track of follow-ups or forget which stage a quote was at. Now, I can see everything at a glance — who I’ve sent quotes to, what’s pending, and what needs chasing. It gives me peace of mind and keeps my pipeline moving. **Official Response from Jorge R.:** > Hi, Thank you for your detailed review! We’re thrilled to hear that Pipedrive makes it easier for you to stay on top of deals and that the visual pipeline, customization, and automation features are making a real difference in your workflow. It’s great to know that managing quotes and follow-ups feels more organized and gives you peace of mind. We also appreciate your honest feedback about the mobile app. We’re always working on ways to improve the mobile experience, and your input helps us prioritize enhancements. Best regards, Pipedrive Team ### 17. Simple, Visual, and Effective CRM for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe B. | City Launch Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Pipedrive?** Pipedrive has completely streamlined our sales process. The visual pipeline is intuitive and makes it easy to track deals at every stage. Automation features like email sequences and task reminders save us hours every week. It’s user-friendly even for non-technical users and integrates well with tools like Slack and Gmail. Highly recommend for small to mid-sized teams looking for a focused, no-bloat CRM that just works. **What do you dislike about Pipedrive?** we do not have an integration for tracking emails, but this is not an issue about pipedrive, just our license **What problems is Pipedrive solving and how is that benefiting you?** prospect, close deals, follows ups **Official Response from Jorge R.:** > Hi Gabe, Thank you for such a thoughtful review! We’re delighted to hear that Pipedrive has streamlined your sales process and that features like the visual pipeline, automations, and integrations are saving your team time. It’s also great to know that you find it user-friendly and a strong fit for small to mid-sized teams. We appreciate you pointing out the email tracking limitation, understood it’s related to your license, but we’re glad it hasn’t been a blocker for you. Best regards, Pipedrive Team ### 18. Awesome CRM-Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Pipedrive?** Pipedrive prioritises user experience over offering an overwhelming number of features. It is extremely easy to understand, and anyone who has used any kind of CRM before will be able to start using it right away. This makes it especially great for small to mid-sized companies. **What do you dislike about Pipedrive?** I haven't discovered any issues so far, and up to this point, it has been perfect for our needs. **What problems is Pipedrive solving and how is that benefiting you?** As a startup, we needed an intelligent CRM solution. We wanted to avoid starting out with an Excel file and then having to transfer all the data to a CRM system later on. That’s why we decided to go with Pipedrive. **Official Response from Jorge R.:** > Hi, Thank you for your thoughtful review! We’re delighted to hear that Pipedrive’s simplicity and user-friendly design are a perfect fit for your startup’s needs. It’s great to know we’re helping you avoid the challenges of managing data manually and supporting you from the very beginning of your growth journey. We look forward to continuing to be part of your success! Best regards, Pipedrive Team ### 19. Great product, lackluster support & unauthorized changes **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Pipedrive?** User friendly data-imports, the map feature, custom fields **What do you dislike about Pipedrive?** Chat support agents stick to a script for longer than they should- time to resolve a "ticket' is long, and the process doesn't seem to incorporate feedback from the user. Conflicting information is offered by within chats with a single agent and across chats with multiple agents. The support team also made unauthorized changes to data in my account. My trial period was extended twice because of a ticket that continued to be unresolved after 3 agents. On agent 4, it was resolved immediately. I was hoping that was 1-off experience because I was a trial user. I am disappointed to see the service has actually worsened since I have purchased an annual subscription. **What problems is Pipedrive solving and how is that benefiting you?** Visibility, data cleanliness (if the support ticket is resolved), cross-team and cross-functional collaboration **Official Response from Jorge R.:** > Hi, Thank you for taking the time to share your experience with Pipedrive. We're glad to hear you appreciate features like our user-friendly data imports, custom fields, and the map tool, it’s great to know these are helping your team with visibility and collaboration. We’re truly sorry to hear about your experience with our support team. This is not the level of service we strive to provide. We take your feedback seriously and will review your case internally to identify where we went wrong and how we can improve our support processes. Best regards, Pipedrive Team ### 20. The Simplest, Most Capable Pipeline Manager SDRs Actually Use **Rating:** 5.0/5.0 stars **Reviewed by:** Shaw A. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** It's the simplest, most capable, a pipeline manager that SDRs would actually use. **What do you dislike about Pipedrive?** Does what it's supposed to, which is managing leads, no complaints or frustrations as such. **What problems is Pipedrive solving and how is that benefiting you?** Help us manage a plethora of deals and prospects in the simplest and most unable way possible. **Official Response from Jorge R.:** > Hi Shaw, Thank you for your review! We’re glad to hear that Pipedrive strikes the right balance of simplicity and capability and that it’s a tool your SDRs actually enjoy using. It’s great to know it’s helping you manage a large number of deals and prospects with ease. Best regards, Pipedrive Team ### 21. Everything I needed in a CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | Patron Relationship Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Pipedrive?** The ease of Customization and adding the things that I need and update year after year as our business model is ever-evolving. **What do you dislike about Pipedrive?** I wish I had more integration time before it launched with our company. I still feel like I am needing hours more training, just because there is so much to do with it! **What problems is Pipedrive solving and how is that benefiting you?** Updating Sales on a daily basis with ease that we were not getting with our previous platform, in a way where we can customize the items we need. We also love the email templates and follow-up trackers. **Official Response from Jorge R.:** > Hi Shannon, Thanks for sharing your experience! We’re so glad to hear you’re enjoying Pipedrive’s customization options and how they’ve helped streamline your daily sales updates, templates, and follow-up tracking. We understand that with so many features, extra training time can make a big difference, we’ll pass along your feedback so we can continue improving the onboarding experience and help you feel even more confident using all of Pipedrive’s capabilities. Best regards, Pipedrive Team ### 22. Good for Sales, Lacks Marketing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Pipedrive?** I valued the ability to customize pipelines, stages, fields, and workflows so they reflected our actual sales operations. That level of flexibility meant the CRM adapted to our business model, instead of us having to adapt our methods to fit the system. **What do you dislike about Pipedrive?** Pipedrive lacked built-in capabilities for more advanced email marketing and campaign management, so to handle full-funnel activities beyond basic sales follow-ups, we had to depend on third-party tools and integrations. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helped us bring structure and visibility to the entire sales process. Before using it, deal tracking and follow-ups were mostly manual and scattered across spreadsheets and emails. With Pipedrive, we were able to centralize all leads, activities, and communication in one place, which made it much easier to monitor performance, identify stalled deals, and maintain accountability within the team. **Official Response from Jorge R.:** > Hi, Thank you for sharing your detailed feedback! We’re glad to hear that Pipedrive’s flexibility in customizing pipelines, stages, fields, and workflows has helped align the CRM with your business operations. It’s great to know that centralizing your leads, activities, and communication has improved visibility, accountability, and deal tracking for your team. We also appreciate your input regarding advanced email marketing and campaign management. Your feedback helps us understand how we can continue improving Pipedrive and supporting full-funnel sales activities. Best regards, Pipedrive Team ### 23. Effortless CRM Solution with Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Mattia B. **Reviewed Date:** August 28, 2025 **What do you like best about Pipedrive?** I find Pipedrive's ease of setup highly valuable, making the initial transition seamless. The platform has significantly improved our efficiency by organizing contacts and customer data, and defining actions for leads in a structured way. I also appreciate the customizable deal section and automation tools that seamlessly link emails to deals, ensuring all necessary information is readily available. Additionally, Pipedrive's pricing is very appealing, providing great value for its usability. **What do you dislike about Pipedrive?** I am not an advanced nor experienced user so I haven't found major points I'd like to improve to be honest. My answer might change in a few months, though. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage contacts and customer data efficiently, organize and define actions for leads and deals, improving efficiency. **Official Response from Jorge R.:** > Hi Mattia, Thank you for sharing your thoughtful feedback! We’re glad to hear that the easy setup, customizable deal sections, and automation tools have helped make your transition smooth and improved your team’s efficiency. It’s also great to know that you’re finding strong value in Pipedrive’s pricing. We appreciate your honesty about not having explored everything yet, there’s always more to discover, and our team is here to support you as you continue using the platform. If down the line you find areas you’d like to see improved, we’d love to hear your input so we can keep making Pipedrive even better. Best regards, Pipedrive Team ### 24. Intuitive Design and Instant Reminders That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Pipedrive?** Intuitive design. Instant reminders. I use it several times a day and it keeps us all on task. **What do you dislike about Pipedrive?** Sometimes customer support has not been able to help address software issues. **What problems is Pipedrive solving and how is that benefiting you?** How customers fall through the cracks -- helps me retain and win customers. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive helps keep your team on track with intuitive design and reminders. We also appreciate your feedback about support and will share it with our team. Thanks for sharing your experience! Best regards, Pipedrive Team ### 25. Super easy to use, with robust features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** It is super easy to use, but the features are robust. **What do you dislike about Pipedrive?** At the moment, I can't bring up any negative points. **What problems is Pipedrive solving and how is that benefiting you?** It helps me a lot in lead management, with an easily visualized funnel and well-organized activities. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use while still offering robust features. It’s great that the visual funnel and organized activities are helping you manage leads effectively. Best regards, Pipedrive Team ### 26. Easy to use for beginners and advanced. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Pipedrive?** Very intuitive to set up and track all aspects for business. Easy to use for beginners and small business. **What do you dislike about Pipedrive?** Workflows and automations are only available on the Growth plan, and the workflow editor isn’t as flexible as we’ve found in other CRMs **What problems is Pipedrive solving and how is that benefiting you?** Allows us to track all contacts, email campaigns and interactions with all prospects in one place. Easily documented and adjustable to specific clients. **Official Response from Jorge R.:** > Hi Richard, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive intuitive and helpful for tracking your business activities. Your feedback about workflows and automation flexibility is greatly appreciated, our team is always working to enhance these features to make them even more powerful for users like you. Best regards, Pipedrive Team ### 27. Pipedrive makes my journye easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Leyla . | Operations Coordinator and Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Pipedrive?** I love everything about Pipedrive! One of the things I like the most is that with this tool I feel like I have everything under control, my leads, follow-ups, upcoming activities, important meetings, everything. Thank you for making my day at the office easier. **What do you dislike about Pipedrive?** I don't see anything wrong with it, honestly. The only thing I can say is that the additional services are out of reach for most of us, but it really is a great CRM. **What problems is Pipedrive solving and how is that benefiting you?** It is very difficult to manage so many businesses and clients without forgetting some detail or activity. Pipedrive does all that for me and notifies me of pending activities and so on. It is very very useful. **Official Response from Jorge R.:** > Hi Leyla, Thank you so much for sharing your positive experience! We're thrilled to hear that Pipedrive helps you keep everything under control and makes your workday easier. We understand that some additional services can feel a bit out of reach, and we appreciate your feedback on that. If you ever have questions or need assistance, we're here to help! Best regards, Pipedrive Team ### 28. Pipedrive: The best CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Pipedrive?** I highly recommend Pipedrive, since it has been a very important asset of my commercial process. I have been able to follow up my prospects in such an excellent manner that it has improved my success in all the deals closed. Thank you very much for such an excellent CRM Solution. **What do you dislike about Pipedrive?** Nothing. Everything is excellent. I will probably suggest to simplify the Automations. I feel that to create sequence is overloaded with too much information. **What problems is Pipedrive solving and how is that benefiting you?** I highly recommend Pipedrive, since it has been a very important asset of my commercial process. I have been able to follow up my prospects in such an excellent manner that it has improved my success in all the deals closed. Thank you very much for such an excellent CRM Solution. **Official Response from Jorge R.:** > Hi Steve, Thank you so much for your enthusiastic feedback and recommendation! We’re thrilled to hear that Pipedrive has been such a valuable asset in improving your follow-up process and helping you close more deals successfully. Your success is exactly what we aim for. We also appreciate your suggestion on simplifying automations, we’ll take that into account as we continue improving the platform to make it even more intuitive. Best regards, Pipedrive Team ### 29. Intuitive, Feature-Rich, and Better Than What We Used Before **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Pipedrive?** Better than what we were using. Intuitive, easy to use, number of features. **What do you dislike about Pipedrive?** Some layouts, but will get use to them. Would like to see some other features **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of sales pipeline and movement **Official Response from Jorge R.:** > Hi Jeff, Thank you for your review! We’re glad to hear that Pipedrive feels intuitive, easy to use, and like an upgrade from what you were using before. It’s great to know it’s helping you keep track of your sales pipeline and deal movement. We also appreciate your feedback about layouts and additional features. Best regards, Pipedrive Team ### 30. Intuitive and Effortless Platform for Seamless Sales Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Pipedrive?** Intuitive platform providing simplicity and ease of use. Automation is thorough yet simple to use, pipeline management is straightforward. **What do you dislike about Pipedrive?** The only downside is not being able to send automated emails in reply to an earlier email. This is quite important in sales so the prospect can see the original email referred to in a follow up email. **What problems is Pipedrive solving and how is that benefiting you?** Provides an overview of leads and deals, easy deal management and email tracking without too many clicks. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear Pipedrive is helping you manage leads and deals efficiently with its intuitive platform and automation. We appreciate your note about automated email replies, your input helps us improve. Best regards, Pipedrive Team ### 31. Quick learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** Its visually simple to the eye, it doesn't take too long to get a hold of its basic concept and sales pipeline. **What do you dislike about Pipedrive?** The lack of customization proves to be an issue at the moment, requiring me to use external automations and creative ways to get to point B. **What problems is Pipedrive solving and how is that benefiting you?** Its solving our organizational needs at a top level. When I entered the company they were using excel sheets and I was tasked with finding something that would be simple, can get the job done and not too complicated for our seniors. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive visually simple and easy to grasp, especially compared to using spreadsheets. We appreciate your input about customization and automation, feedback like yours helps us continue improving flexibility and usability for all teams. Best regards, Pipedrive Team ### 32. Great for Organization and Time Management, but Takes Time to Adapt **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Pipedrive?** How organized it keeps me and helps me with time management **What do you dislike about Pipedrive?** Too many processes to follow especially with my company that will take time to adapt **What problems is Pipedrive solving and how is that benefiting you?** Managing time and making sure all leads are attended to without question **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized, manage your time effectively, and ensure every lead gets the attention it deserves. We also appreciate your feedback about the number of processes involved. Adapting can take time, especially across a team, and we’ll be sure to share your input as we continue working to make workflows easier to adopt. Best regards, Pipedrive Team ### 33. Modern dashboards, great reporting and user friendly features **Rating:** 5.0/5.0 stars **Reviewed by:** Corinna H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Pipedrive?** - easy first steps and set-up - well structured FAQ and videos for onboarding - modular offer: you only pay the functionalities you need (and can even chose to give access to specific features like project management to only parts of the team) - Automations and AI features help gain in productivity - great options to integrate with other tools in use (slack, mailchimp, Google Suite, ...) It has become our daily go-to source for all information regarding prospects, clients and ongoing projects. **What do you dislike about Pipedrive?** Slight surprise about the definition of a lead which is rather a first step to the deal than a differentiation on "person" level **What problems is Pipedrive solving and how is that benefiting you?** Customer Base -> CRM with 360 degree view from new leads and prospects to existing customers Sales analytics: Deal pipeline, upcoming opportunities, sales workflow and ARR/... measurement (all relevant KPIs available in easy to use Dashboards and even AI featured reports) **Official Response from Jorge R.:** > Hi Corinna, Thank you for the detailed and insightful review! We're so glad to hear that the easy setup, onboarding resources, modular features, and integrations are making a real difference for your team. It's fantastic to know that Pipedrive has become your daily go-to for managing prospects, clients, and projects. We also appreciate your feedback regarding the definition of a lead, it’s a helpful observation and one we’ll be sure to pass along to our product team as we continue improving the platform. Best regards, Pipedrive Team ### 34. Great balance of features without the overcomplicating at a fair price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Pipedrive?** New to Pipedrive, I’ve been enjoying the simplicity compared to our previous software. It has what you need without overcomplicating things. The pipeline view is clean and easy to work with, giving instant visibility into deals without the clutter. Customization was straightforward, so we could quickly adapt it to our sales process. I also use it frequently for scheduled activities and emails - I like how these are laid out and easy to work through, and the email integration was simple to set up. Overall, implementation has been relatively painless, and I’m confident we’ll expand our use beyond what we initially planned. **What do you dislike about Pipedrive?** The biggest drawback so far is the activities. You can schedule them, but there’s no way (at least that I’ve found) to set up recurring activities. This would be helpful for regular check-ins and follow-ups. It’s possible to recreate them manually, but that adds extra steps that could be avoided. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of our sales pipeline for the whole team to see, as well as tracking emails and activities. It's simplicity has been a breath of fresh air compared to our previous software which was far too complex for our needs. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re happy to hear that Pipedrive’s simplicity, clean pipeline view, and easy email integration have made your transition smooth and less complicated than your previous software. We also appreciate your feedback about recurring activities, this is valuable input, and we’ll share it with our product team as we continue improving. Best regards, Pipedrive Team ### 35. Simplifies Client Follow-Ups but Setup Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Nembris J. **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I find Pipedrive's automatic reminder for activities really helpful. I like getting a list of activities in the morning; it makes things really straightforward for me. It definitely eases my work. **What do you dislike about Pipedrive?** When I reply, it should move automatically from deal to first contact. The initial setup was not easy. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive provides automatic reminders for activities and a morning list of activities, which eases my work. **Official Response from Jorge R.:** > Hi Nembris, Thanks for your review! We're happy to hear the reminders and daily activity list make your work easier. We appreciate your feedback on setup and activity movement,our team is always here if you need help. Best regards, Pipedrive Team ### 36. Pipedrive - A CRM For Sales Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Business Development Manager - B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Pipedrive?** The Kanban view that enables to see where each deal is within my sales process **What do you dislike about Pipedrive?** Getting the email integration to work sucks, I don't have admin rights on my laptop and never will have, the developers need to work out how to get email working with a standard email email account **What problems is Pipedrive solving and how is that benefiting you?** I have three sales activites and I know where every opportunity is as Pipedrive supports multiple pipelines, it also works in multiple currencies as i sell in Sterling and Euro. **Official Response from Jorge R.:** > Hi Mark, Thanks for your feedback! We’re glad the Kanban view and multiple pipelines help you stay on top of your deals in different currencies. Sorry for the trouble with email integration, we know how important it is and are working to make it easier to use in all setups. Your input helps us improve. Best regards, Pipedrive Team ### 37. A One-Stop Shop That’s Easy to Navigate Company-Wide **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** It is a one stop shop, everything is easily navigated and able to be used company wide **What do you dislike about Pipedrive?** I wish the alerts were more time sensitive when it sent reminders **What problems is Pipedrive solving and how is that benefiting you?** Communication problems throughout teams **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive is working well as an all-in-one platform for your team and helping improve communication across departments. We also appreciate your note about reminder timing, this is helpful feedback as we continue to refine notifications and alerts. Best regards, Pipedrive Team ### 38. Excellent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mario B. | Gerente general, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Pipedrive?** I can integrate several tools that are key in my day-to-day, from my website, my calendar, my email, my Zoom platform, my work team, I can generate reports on my performance, it is truly powerful and the virtue it has is that it is very intuitive, easy to apply or execute. I have been working with Pipedrive for years and I can say that a percentage of my positive results has been thanks to using it. **What do you dislike about Pipedrive?** Honestly, I have no complaints, it has what I need and they know how to provide it in a way that is easy for me to implement, and also the customer service is efficient. **What problems is Pipedrive solving and how is that benefiting you?** It helps me visualize the information from my work in the best possible way. I have my calendar linked to my Zoom, my email, and my CRM, where I can use everything like a small orchestra to make my business flow in the best possible way. **Official Response from Jorge R.:** > Hi Mario, Thank you so much for the fantastic feedback! We’re thrilled to hear that Pipedrive has become such an integral part of your workflow, helping you integrate all the key tools and providing the insights you need for success It’s wonderful to know that our platform has contributed to your positive results over the years. We’re also happy that you’ve had a smooth experience with our support team, we’re here to make things as easy as possible for you. Best regards, Pipedrive Team ### 39. Software I can trust for my sales **Rating:** 4.0/5.0 stars **Reviewed by:** Prashant A. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** It's quite intuitive and easy to play. I am able to configure it on my own without some use of consultants etc. I sometimes did face issues and the pipedrive team is quick the resolve the same. **What do you dislike about Pipedrive?** I have used salesforce before therefore if there was a little more customization in terms of Reports that would be great. **What problems is Pipedrive solving and how is that benefiting you?** We are a new business and it's helping us managing our funnel from the start till the end. The more I am using it - the more effective I am finding this product. **Official Response from Jorge R.:** > Hi Prashant, Thanks for sharing your experience! We're glad to hear you're finding Pipedrive intuitive and easy to configure independently, empowering users without needing outside help is a key part of our mission. It's also great to know our support team has been responsive when you've needed assistance. We appreciate your feedback on reporting customization. While we strive to keep things simple and accessible, we're always working to expand our advanced features, especially for users familiar with more complex CRMs. We're excited to support your growing business and thrilled that Pipedrive is helping you manage your funnel effectively from day one! Best regards, Pipedrive Team ### 40. Simple, Straightforward, and Free of Unnecessary Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** It isn't over complicated with too many unnecessary/unneeded features **What do you dislike about Pipedrive?** I am still new, but so far there's no dislikes. **What problems is Pipedrive solving and how is that benefiting you?** We are ensuring that customers/leads aren't falling through the cracks. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that you appreciate Pipedrive’s simplicity and focused feature set. It’s great to know it’s helping you ensure customers and leads don’t fall through the cracks. We’re excited to have you on board and hope it continues to serve you well as you explore more of the platform! Best regards, Pipedrive Team ### 41. Effective and Efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Troy F. | Sales Associate / Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** Pipedrive CRM makes managing sales pipelines refreshingly simple and effective. Its intuitive interface and visual dashboards help us stay organized and focused, while customizable features adapt beautifully to any business workflow. Pipedrive has powerful automation and smart insights, it’s a game-changer for boosting productivity and closing deals faster. Highly recommended for sales teams that want clarity, control, and consistent growth. **What do you dislike about Pipedrive?** The only issue I've had was deleting information before I was given admin clearance. A safety precaution but irritating none the less. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of customers, potential customers, activities and tasks. **Official Response from Jorge R.:** > Hi Troy, Thanks so much for your thoughtful review! We're thrilled to hear how Pipedrive's intuitive design and automation tools are helping you stay organized and close deals more efficiently. We're glad Pipedrive is supporting your growth and helping you keep everything on track! Best regards, Pipedrive Team ### 42. Excellent CRM for sales management and practical sales work. **Rating:** 4.5/5.0 stars **Reviewed by:** Joni P. | Revenue Operations, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Pipedrive?** Pipedrive is simple, clear, and easy to use. It has a low learning curve and is applicable to different types of sales methods. The automation and integration capabilities are sufficient for medium-sized companies, and Pipedrive makes it possible to automate most of the daily work. **What do you dislike about Pipedrive?** The only weakness of Pipedrive that is significant to me is changes. Sometimes something changes, but there is no advance notice of the change. As a head of sales, looking for problems in the automation chain, for example, is a task that I don't really have time for. The problem itself would be easy to fix with better communication. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has replaced several different systems and brought sales data together in one place. It has made everyday life easier, streamlined analytics, and, most importantly, made the salesperson's daily work easier. **Official Response from Jorge R.:** > Hi Joni, Thank you for your detailed and thoughtful feedback! We're glad to hear that Pipedrive’s simplicity, low learning curve, and automation capabilities are supporting your sales team’s daily work while bringing your sales data into one place. We appreciate your note on communication around changes. You’re right, clear advance notice helps avoid disruptions, and we will share your feedback with our product team to improve here. Thanks for trusting Pipedrive to simplify and streamline your sales operations! Best regards, Pipedrive Team ### 43. The best tool I can have **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto L. | Comercial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Pipedrive?** The Pipedrive is the tool that I have the most ease in teaching to use for my new salespeople, besides I had to use its support a few times and in all of them my problem was solved quickly or I was given an alternative way to do what I wanted, I use it every day and if it went offline today my team would be without records (including, I think I'm going to make a backup), I use today only the sales funnel resources and automations, in addition to the insights for daily activity tracking. **What do you dislike about Pipedrive?** At a time when I was heavily working on making my Pipedrive as automated as possible, I found some barriers within more complex automations that I would like to have, in addition, I wanted to be able to see the number of open deals by company within the Pipedrive, but this is only possible by extracting an XLSX and doing it myself, I also don't like the project tracking interface and the pre-sales part of it, I've been using other tools to do it for myself. **What problems is Pipedrive solving and how is that benefiting you?** The Pipedrive allows me to manage my contacts and customers easily, in addition, I can make the filling of fields by my salespeople to be much more fluid and not bother them much with this information, because I'm such a pest when I ask for it. **Official Response from Jorge R.:** > Hi Roberto, Thank you for your thoughtful review! We're thrilled to hear that Pipedrive is your go-to tool and that it's been easy to teach your sales team. It’s great to know our support team has been helpful in quickly resolving any issues. We appreciate your feedback on automation barriers and reporting needs. Your insights are invaluable as we continue improving Pipedrive. If you haven’t already, we recommend checking out our updates or sharing your suggestions with our team, we’re always looking for ways to enhance the experience. Best regards, Pipedrive Team ### 44. It does the basics very well and it' great if you have the time to use it to it's full extent **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** The report building. I can generate lots of reports and all the data is very well interconnected. We use it everyday. New people adapt quickly to it. The task management is good. **What do you dislike about Pipedrive?** A bit expensive and some features that i would like to use, for instance integration with voip or whatsapp messaging are not included. **What problems is Pipedrive solving and how is that benefiting you?** The task scheduling so i dont forget about the leads. Also the report generation is good to analyse my team's metrics. **Official Response from Jorge R.:** > Hi Victor, Thank you for your feedback! We’re glad to hear that Pipedrive’s report building, task management, and interconnected data are helping you and your team stay organized and track performance. We appreciate your note about pricing and certain feature requests, your input helps us prioritize future improvements. Best regards, Pipedrive Team ### 45. Great User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Pipedrive?** It is the most user friendly CRM i have ever used. From importing data to manually keying in information, it is just simple. It is a tool that we use everyday that helps us achieve our goals. It was also very easy to set up. We utilize Teams integration, Ring Central integrations and are looking to add more. I implemented this myself as a salesperson. Any time I have an issue; I can jump on the chat and have that issue handled within minutes. Would highly recommend. **What do you dislike about Pipedrive?** There isn't much I dislike. I would say it would be nice to be able to run some formulas in the insights section to get a better idea of a close ratio and things like that. **What problems is Pipedrive solving and how is that benefiting you?** It gets way more usage out of the sales team than any other platform we have used. It also gives great insight into what we are doing right as a team and what we are doing wrong. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your fantastic review! We're thrilled to hear that you find Pipedrive user-friendly and essential to your daily workflow. It’s great to know that the setup was seamless and that our integrations, along with our support team, have made your experience even better. We also appreciate your feedback on adding formula capabilities in the insights section, that’s a great suggestion! We're always looking to enhance our features, so we’ll take this into consideration for future improvements. Best regards, Pipedrive Team ### 46. Refreshingly Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Josaf S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Pipedrive?** Pipedrive is refreshingly simple to use. The pipeline view is visually intuitive, and moving deals between stages is seamless. It keeps my sales process organized without feeling overwhelming. The automation features like email follow-ups and activity reminders help ensure I never miss a lead. It’s one of the few CRMs that feels like it’s made for actual salespeople, not just data input. **What do you dislike about Pipedrive?** The app. If the app had the same features like able to track open views of emails and links that would make this over the top. The app feels half finished. There’s so many things (the deals function should hold and drag like on an apple calendar) the website that just work and they don’t on the app. **What problems is Pipedrive solving and how is that benefiting you?** I’m able to track emails to see when I could follow up knowing they opened or haven’t opened links etc… **Official Response from Jorge R.:** > Hi Josaf, Thank you for such detailed and insightful feedback! We’re thrilled to hear that Pipedrive’s simplicity, intuitive pipeline view, and automation features have made your sales process more organized and efficient. It’s great to know that the system feels tailored for salespeople like yourself. We also appreciate your feedback on the app. We’re constantly working to improve the mobile experience, and we hear you about adding more features like tracking email opens and links. We’ll definitely take your suggestions into account as we continue to enhance the app. Best regards, Pipedrive Team ### 47. Easy to Navigate with Great Filters and Pipeline **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Easy to navigate, filters are great plus pipeline. **What do you dislike about Pipedrive?** Doubles up emails at times. Search function struggles at times **What problems is Pipedrive solving and how is that benefiting you?** Solving my deals funnel, helps me keep track. **Official Response from Jorge R.:** > Hi, Thanks for your review! We’re happy to hear that you find Pipedrive easy to navigate and that the filters and pipeline help you manage your deals and stay organized. We also appreciate your feedback about duplicate emails and search issues. We understand how important those features are and will share this with our team. Best regards, Pipedrive Team ### 48. Easy Gmail Integration, Intuitive Setup, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** easily integrates with Gmail emails to show activity in deals, relatively intuitive and easy to learn, highly customizable with some restraints, though, for different pricing levels. **What do you dislike about Pipedrive?** The nickel-and-dime pricing for certain features is frustrating. They limit the number of certain types of automations and stuff. **What problems is Pipedrive solving and how is that benefiting you?** Managing our sales process and franchise locations. **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that the Gmail integration and activity tracking help you manage deals, and that you find Pipedrive intuitive and easy to learn. It's also great to know that Pipedrive supports your sales process and franchise management. We appreciate your feedback about pricing and feature limits, and we'll be sure to share it with our team. Best regards, Pipedrive Team ### 49. Pipedrive for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas V. | Sales director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Pipedrive?** I like how it's easy set up and perfect for sales. Customer support is really helpful in all the ways. I use pipedrive everyday for its numberous futures. Also integration with all the other apps is really great. **What do you dislike about Pipedrive?** It's sometimes confusing when creating an automation. Customer support is re **What problems is Pipedrive solving and how is that benefiting you?** I can see my pipeline and forecast clearly **Official Response from Jorge R.:** > Hi Tomas, Thank you for your feedback! We’re glad to hear that Pipedrive’s easy setup, sales-focused features, and helpful customer support are making a difference for you. It’s great that the app integrations and pipeline visibility are helping you stay organized and forecast effectively. We also appreciate your note about automation, our team is always here to help make that process smoother! Best regards, Pipedrive Team ### 50. Pipedrive Keeps Leads and Deals Organized with Helpful Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa P. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Organization and reminders. I like how Pipedrive keeps my leads and deals separate. **What do you dislike about Pipedrive?** Automatic emails and automatic reminders. **What problems is Pipedrive solving and how is that benefiting you?** Keeping me on task and organized. **Official Response from Jorge R.:** > Hi Alyssa, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized and keeps your leads and deals clearly separated. It’s great that reminders are helping you stay on task. We also appreciate your feedback about automatic emails and reminders. Your input helps us continue improving the experience. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-06-04+16%3A45%3A38+-0500&secure%5Bsession_id%5D=6c59718a-18ed-45df-98ff-c86642aee92c&secure%5Btoken%5D=62c614a1949a7f59efcf32d8c8da1a362a193505e7a4dea97b1b3fd14de0a51d&format=llm_user) ## Pipedrive Integrations - 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Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,406 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 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