Pipedrive Reviews & Product Details

I absolutely love Pipedrive's intuitive setup and pipeline feature. It makes tracking leads and deals effortless, providing a clear, single pane of glass view to manage sales processes efficiently. The integration with Microsoft email is fantastic, as it allows me to email clients directly and monitor engagement, such as when they open emails or click links. The chat support is always available and helpful whenever I need assistance. Overall, Pipedrive helps us stay organized, reminds us of follow-ups, and enhances our sales prospecting with insightful reports, ultimately making us more calculated in our sales efforts. Review collected by and hosted on G2.com.

I would like maybe more services to be included in our monthly fee. I know that you can add on different campaigns and marketing stuff with higher paying subscriptions, but it'd be great to have some of those other things included that we did get with another vendor. Review collected by and hosted on G2.com.

Pipedrive makes it easy to keep track of every lead and conversation without feeling buried in software. The visual pipelines are intuitive and customizable, so we can build stages that actually match our process instead of forcing our workflow into theirs. I also love how quick it is to log calls, send emails, and set reminders—all in one place. It keeps our follow-up consistent and our team aligned. Review collected by and hosted on G2.com.

I don't like that Webforms lack customization and I've had issue embedding them on our website. We don't have a high volume of leads, so I've been alright. Review collected by and hosted on G2.com.

What I appreciate most about Pipedrive is its ease of use combined with great efficiency in managing the sales pipeline. The interface is intuitive, which makes it easy for the whole team to get started, even for those who are not computer experts. Moreover, the clear visualization of the different stages of the sales process allows for precise tracking of opportunities and helps to better prioritize actions. Finally, the automation features and integrations with other tools make the work smoother and optimize productivity. Review collected by and hosted on G2.com.

What I appreciate the least about Pipedrive are certain limitations in custom reports, which can lack flexibility for specific needs. Sometimes, advanced features require a more expensive subscription, which can be a hindrance for small businesses. Finally, although the interface is generally intuitive, some options or settings could be simplified for a better user experience. Review collected by and hosted on G2.com.

What I particularly appreciate is its ease of use: getting started is very intuitive, the interface is clear and pleasant, and you can quickly create a pipeline suited to your activity. The lead tracking and automatic follow-up features are really useful for not forgetting anything. I also appreciate the ease of integration with other tools (emails, calendar) and the responsiveness of customer support. This allows me to save time and have better visibility on the progress of my business efforts. Review collected by and hosted on G2.com.

The main weakness is that some advanced features (such as more advanced automation or certain detailed reports) are only available in higher plans, which can quickly become costly for a small organization. The mobile app, although convenient, is less smooth than the desktop version. Finally, the initial implementation still requires some time to adapt in order to properly configure the pipeline according to specific needs. Review collected by and hosted on G2.com.

I particularly appreciate the ease of use of Pipedrive and the clarity of its interface. The visual pipeline system allows for easy tracking of business opportunities and provides an overall view of ongoing activities. The tool is very intuitive, even for new users, and integrations with other applications (such as Google Workspace, Slack, or Zapier) greatly facilitate daily work. Reporting and automations also help save a lot of time. Review collected by and hosted on G2.com.

What I like less is that some advanced features are only available in the higher plans, which can limit small teams. The mobile app could be a bit smoother, and some custom reports take time to set up. Additionally, even though customer support is generally responsive, it is not always available in French, which can make communication a bit more complicated. Review collected by and hosted on G2.com.

I do like that Pipedrive takes care of most things automatically. It drastically saves time. I love that you can hook up email to it and it automatically tracks most communications and you can link any emails that it missed.

There are many parts of Pipedrive that are amazing. It is very feature rich for the price. It does the basics of everything you would need in a CRM. It isn't bloated with a million things and options which I like. Minimalist and gets the job done.

Starting to use Pipedrive and implementing the CRM is easy. You can start using it from day one. It doesn't require a ton of set-up unless you want super custom data entries.

I use Pipedrive fairly frequently. I haven't even been able to take complete advantage of the software. There is still a lot for me to do and streamline with automations.

I'd say Pipedrive is made very thoughtfully and there is great attention to detail in different places.

I love Pipedrive and will continue to use it for my business. Highly recommend it. Review collected by and hosted on G2.com.

The app isn't the most user friendly. I wish it was a little more streamlined and had a better user experience. A little more intuitive would be great.

I don't like that Pipedrive is solely web-based. It gets lost in tabs easily.

I wish Pipedrive supported more services and had more integrations natively. Native SMS support would be amazing. However, it has great support for the big and main software that most use.

I would like the ability to change the structure / view of the pipelines. For example, I'd like to be able to stack two different sales pipelines on-top of each other. To have an overview of all pipelines and deals at the same time.

I do wish it supported Yubikey for hardware security. Review collected by and hosted on G2.com.

It was a reasonable product while we used it.We had a very good experience with pipedrive. It's a much better and simpler alternative to other CRMs and I would especially recommend it for smaller companies. Their email integration works extremely well. Review collected by and hosted on G2.com.

Something to watch out for. Their terms of service state that if you login after cancelation it automatically renews your subscription. After this happened to us, despite explaining that we hadn't used the service in months and did not intend to reactivate, it was very difficult to get the situation fixed and required a long interaction with many customer service reps/managers.

Still, that one thing did not outweigh years of excellence. Review collected by and hosted on G2.com.

It has a lot of customization options, even with a basic subscription. I also like how easy it was to import the contacts and customers once I had the template. Review collected by and hosted on G2.com.

It is a lot to take in at first, and I'm still working out how to organize everything and stay on top of the tasks. Also, I don't yet see a way to combine goals when they end up intersecting. Review collected by and hosted on G2.com.

I like how user-friendly Pipedrive is, even for people who aren’t tech experts. The visual sales pipeline helps me see exactly where each deal stands at a glance, and the customizable stages mean I can adapt it to fit different workflows. The built-in reminders and activity tracking make it easy to stay on top of follow-ups, so nothing slips through the cracks. Review collected by and hosted on G2.com.

The reporting features could be more robust out of the box , sometimes I need to export data to get deeper insights. Also, some automations require extra add-ons or third-party tools, which can add up if you want advanced features. Review collected by and hosted on G2.com.

Pipedrive is incredibly easy to use — which also makes it easy to train new team members quickly and confidently. I also really appreciate how customizable it is. Being able to create our own pipeline stages and add custom fields has made all the difference in tailoring it to fit our workflow. It’s become the core of how we manage and grow our business. Review collected by and hosted on G2.com.

I have not yet found an attribute of Pipedrive that our team dislikes.. Review collected by and hosted on G2.com.