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At a Glance
Market Segments
Small-Business (72.3% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$25.00 1 User Per Month
Pipedrive
Star Rating
(2,820)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,296)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Pipedrive follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for larger teams.
- Reviewers mention that Pipedrive shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.2. Users on G2 appreciate Pipedrive's intuitive interface, making it easier for small businesses to onboard new team members quickly.
- Users say that Salesforce Sales Cloud offers superior Opportunity & Pipeline Management with a score of 8.7, while Pipedrive scores 8.8. Reviewers highlight Salesforce's advanced analytics and forecasting capabilities, which help in making informed decisions about sales strategies.
- G2 users report that Pipedrive has a better Ease of Setup score of 8.7 compared to Salesforce's 7.8. Users mention that Pipedrive's straightforward setup process is particularly beneficial for small businesses looking to get started without extensive IT support.
- Reviewers mention that Salesforce Sales Cloud provides a more comprehensive Quality of Support with a score of 8.1, while Pipedrive scores 8.4. Users appreciate Salesforce's extensive resources and dedicated support teams, which are essential for larger organizations with complex needs.
- Users report that Salesforce Sales Cloud leads in Product Direction with a score of 8.2, while Pipedrive scores 8.8. Reviewers highlight that Salesforce's commitment to continuous improvement and feature updates aligns well with the evolving needs of mid-market businesses.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Pipedrive
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
2,484
8.8
13,789
Ease of Use
8.9
2,520
8.2
17,769
Ease of Setup
8.7
1,539
7.8
8,734
Ease of Admin
8.6
994
7.9
4,439
Quality of Support
8.4
2,124
8.1
12,027
Has the product been a good partner in doing business?
8.7
962
8.4
4,402
Product Direction (% positive)
8.8
2,448
8.2
13,463
Features by Category
Sales Force Automation
8.5
2001
|
Verified
8.8
9450
|
Verified
Feature Not Available
8.3
6389
|
Verified
8.8
2037
|
Verified
8.7
9170
|
Verified
8.6
2049
|
Verified
8.3
9429
|
Verified
7.7
1609
|
Verified
8.0
7311
|
Verified
8.3
1100
|
Verified
8.2
7602
|
Verified
7.7
1610
|
Verified
8.0
6749
|
Verified
7.7
1565
8.1
6649
|
Verified
7.8
1667
8.3
7401
|
Verified
Marketing Automation
7.5
1497
|
Verified
8.0
6662
|
Verified
7.5
1483
|
Verified
8.1
6984
|
Verified
8.5
1819
|
Verified
8.5
8009
|
Verified
7.5
1446
|
Verified
7.9
5422
Customer Support
7.9
1005
8.3
6807
|
Verified
7.8
986
8.1
6380
|
Verified
8.0
1016
8.2
6777
|
Verified
7.5
1474
8.0
5493
|
Verified
7.7
959
8.2
5983
|
Verified
Reporting & Analytics
8.0
1853
|
Verified
8.5
8929
|
Verified
8.3
1941
|
Verified
8.5
9116
|
Verified
7.9
1716
|
Verified
8.2
7424
|
Verified
Mobile & Social
7.6
1422
|
Verified
7.9
5612
|
Verified
7.4
1376
|
Verified
7.8
5244
|
Verified
7.9
1584
|
Verified
7.7
6092
|
Verified
Platform
8.2
1333
|
Verified
8.5
3584
|
Verified
8.3
1315
8.5
3591
|
Verified
8.4
1352
|
Verified
8.6
3616
|
Verified
8.2
1167
|
Verified
8.4
2894
|
Verified
7.3
1059
|
Verified
8.5
3167
|
Verified
7.8
1168
8.1
3188
|
Verified
8.7
1317
|
Verified
8.7
3589
|
Verified
7.8
1123
8.1
3022
Integration
8.1
1224
|
Verified
8.5
2598
|
Verified
8.0
1157
|
Verified
8.5
3050
|
Verified
7.9
1090
|
Verified
8.5
2889
|
Verified
Generative AI
Feature Not Available
7.6
881
Agentic AI - CRM
7.2
167
7.9
243
7.5
168
7.9
243
7.4
166
8.2
240
7.2
167
8.0
237
7.3
166
8.0
235
7.3
167
8.1
237
7.5
168
8.2
239
Email Marketing
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Not enough data
Reporting & Analytics
7.5
192
Not enough data
8.2
204
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Not enough data
Integration
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Organization
Not enough data
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Performance Analysis
Not enough data
8.4
282
Not enough data
8.8
305
Sales Analysis
Not enough data
8.4
283
Not enough data
8.8
297
Generative AI
Not enough data
8.5
122
Not enough data
8.4
122
Agentic AI - AI Sales Assistant
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
Not enough data
8.7
518
Not enough data
8.5
510
Not enough data
8.1
466
Not enough data
8.1
461
Not enough data
8.9
520
Not enough data
8.4
469
Not enough data
8.6
482
Repeatability and Reportability
Not enough data
8.4
483
Not enough data
8.7
501
Not enough data
8.7
497
Not enough data
8.4
483
Not enough data
7.8
417
AI and Automation
Not enough data
8.5
462
Not enough data
8.4
469
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
414
Generative AI
Not enough data
7.4
268
Agentic AI - Sales Engagement
Not enough data
8.3
88
Not enough data
8.4
89
Not enough data
8.6
86
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.3
88
Not enough data
8.5
87
Call Analytics
Not enough data
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Agent Performance Management
Not enough data
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Generative AI
Not enough data
8.2
56
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Customization
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Not enough data
Additional Functionality
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
165
Not enough data
8.5
170
Quota & Capacity Management - Sales Planning
Not enough data
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.4
56
Not enough data
8.5
55
Agentic AI - Lead Scoring
Not enough data
7.8
51
Not enough data
8.3
51
Not enough data
7.8
51
Not enough data
8.0
52
Attribution
Not enough data
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Discovery
Not enough data
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Management
Not enough data
8.5
418
Not enough data
8.7
436
Platform
Not enough data
8.6
428
Not enough data
8.6
428
Agentic AI - Sales Performance Management
7.2
65
8.5
73
7.3
64
8.6
73
7.4
64
8.6
74
Incentives
6.9
391
8.2
437
7.4
399
8.4
500
Feature Not Available
8.0
435
7.1
394
8.6
512
Personalization
7.7
413
8.6
481
7.9
406
8.8
558
8.2
424
8.9
590
8.0
410
8.6
535
Administrative
7.8
405
8.8
563
7.7
399
8.5
526
7.5
386
8.4
507
Agentic AI - Email Tracking
7.7
56
8.2
65
7.7
56
8.4
63
7.6
55
8.4
63
7.5
54
8.3
64
7.6
55
8.4
64
7.8
55
8.3
63
8.1
54
8.4
66
Analytics
8.0
253
8.3
570
8.2
255
8.4
578
8.1
247
8.4
592
Customizations
8.2
265
8.7
622
8.3
254
8.5
590
8.3
266
8.6
626
7.9
255
8.4
571
8.3
256
8.4
599
Generative AI
Feature Not Available
7.5
292
Agentic AI - Sales Analytics
7.3
57
8.2
79
7.4
57
8.6
78
7.4
57
8.3
78
7.3
57
8.3
78
7.2
56
8.3
78
Data Sourcing
7.8
424
8.5
964
8.0
428
8.7
995
7.9
425
8.3
899
8.4
432
8.7
1026
8.0
418
8.6
959
Predictive Analytics
7.7
420
8.4
941
7.8
422
8.6
954
7.3
405
8.1
852
7.7
413
8.3
892
Sales Management
8.6
438
8.7
981
7.6
410
8.1
855
8.3
419
8.6
976
8.7
437
8.8
1044
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.3
31
Content Management
Not enough data
8.3
351
Not enough data
8.1
342
Not enough data
8.2
327
Not enough data
8.5
318
Not enough data
8.3
335
Analytics
Not enough data
8.7
342
Not enough data
8.4
341
Not enough data
8.5
223
Not enough data
8.3
350
Learning Management - Sales Enablement
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Revenue Enablement - Sales Enablement
Not enough data
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Categories
Categories
Shared Categories
Pipedrive and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, Sales Performance Management, and Email Tracking
Unique Categories
Pipedrive is categorized as Email Marketing and Online Form Builder
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Lead Scoring, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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