Convoso Reviews & Product Details

I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user. Review collected by and hosted on G2.com.

I dislike the amount of bugs that Convoso cannot fix. For our team that is taking and receiving calls, we have it set up to go in a round robin order but it does not always go that way. For some reason, Convoso will generate new dupe leads for phone numbers that are already a contact in the system. Review collected by and hosted on G2.com.

It is efficient. As well as very user friendly even for those not to tech savvy. Also the representatives are very informative in the beggining stages to have clear understandings of how things work and respond quickly to questions. and issues. Review collected by and hosted on G2.com.

Seems like there is always some issue with contact on most days. Also had a problem for a while where my bill was much higher than what it should have been. Review collected by and hosted on G2.com.

Calls come through clear and precise. The times that I've had issues hearing someone, was caused by the receiving party. Review collected by and hosted on G2.com.

The only gripe I have is with dialing out. If you're on a call, and you need to submit a second call, you need to create a lead with the phone number in order to dial out. I still have yet to figure out how to merge the 2 calls together though Review collected by and hosted on G2.com.

The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call. Review collected by and hosted on G2.com.

Honestly, I haven't found any negatives. I've been using it for over a year now and there are probably hundreds of users on the same system. Review collected by and hosted on G2.com.

I love being able to listen in on my team real time and coach them and help them succeed. Being able to see the current time in call, what type of lead, what type of call, and much more is crucial for my team to succeed and for my reports. Review collected by and hosted on G2.com.

Honestly I don't have anything bad to say about Convoso Review collected by and hosted on G2.com.

I really love how easy this is to use and i like how easy the notes are to leave and the dispos on it are pretty easy as well. there are lots of featers and the customer support is awesome. i used this thing every day at least 5 days a week. the integration on here is very simple and the implementations are as well. Review collected by and hosted on G2.com.

I dont have anything i dislike about Convoso Review collected by and hosted on G2.com.

I must say that I am highly impressed with this call center software. It is a reliable and efficient tool that helps businesses optimize their sales and support call operations. The best thing about this software is its fantastic customer service support. The Convoso team is always there to assist and provide solutions to any issues that may arise. Review collected by and hosted on G2.com.

As a new user of Convoso, I found myself struggling to navigate the software, and it took me some time to figure out how to use some of the more advanced features. I believe that the Convoso team could do a better job of making the software more user-friendly, especially for beginners, by providing comprehensive tutorials, walkthroughs, and training materials. Review collected by and hosted on G2.com.

The feature that lets you set a call back with a specific time and time zone, it's really helpful. Review collected by and hosted on G2.com.

Sometimes it lags but that could be my internets fault not sure, and you have to not be on a call to set your availability status and with a lot of calls coming in it can be hard to do that. Review collected by and hosted on G2.com.

Convoso has proven to be a reliable system. It has seemingly endless configuration options to suit any need. The agent dialer system is eay to use and straightforward. Review collected by and hosted on G2.com.

The customizable options are not always easy to set up. When you call for help, rather than have a relative expert make the changes for you, they have you do it all on your own. This can get complicated and frustrating and has taken hours of several of my workdays. The knowledge base provided has not answered any of my questions. Review collected by and hosted on G2.com.

I love the easiness it is to use .. I like it so far no complaients . i think there more features but i think the company we work for may not have to active .. seem convoso has everything you need .. Review collected by and hosted on G2.com.

i dont like that its so big on my screen . i love to have widget smaller so i can move around .. Review collected by and hosted on G2.com.