Convoso Reviews & Product Details

We use Convoso as our contact center and it has been working well and it comes with features that boosts agent productivity - for instance it ensures our agents only connects with answered calls.

The tool has helped our business generate more leads and drive sales thanks to features like data analytics.

I like that Convoso is scalable and cloud based and it has always adapted to our business changing needs.

Convoso supports multi channel communication and it therefore makes it easy to connect with our prospects in different ways. Review collected by and hosted on G2.com.

Using Convoso has been easy and no serious problems encountered so far. Review collected by and hosted on G2.com.

Its a reliable tool when you need to exell in customer services. Allows you to make multiple calls and respond to customer through different channel. I find the tool as the easiest to use as it integrates seamless with CRM solution for easier of customer and contact managemnet. The customer support team are always ready to help when one is stuck. Review collected by and hosted on G2.com.

I dislike the many notifications management seems to need some upgrade to avoid annoyance. Review collected by and hosted on G2.com.

I really appreciated how easy it was to review all of my agents' calls. Since I was in charge of quality control, this feature made my job much simpler. What I liked most was the ability to live barge into a call if an agent said something incorrect, allowing me to discreetly send notes to the agent without the caller being aware. Review collected by and hosted on G2.com.

I found it frustrating that the software required me to use unconventional and unusual search criteria when trying to find specific information, such as call times and durations. This made gathering data feel more cumbersome than simply listening to the calls themselves. Review collected by and hosted on G2.com.

My experience with Convoso has been positive. It offers powerful dialing options which helps our team to increase talk time while reducing idle gaps between calls. It also great reporting and analytic capabilities which helps in tracking call performances and campaign results with ease. Review collected by and hosted on G2.com.

The interface is a bit overwhelming for new users. Review collected by and hosted on G2.com.

I love how Convoso makes outbound calling feel effortless with smart dialing, real-time insights, and tools that keep sales teams fast and motivated. Review collected by and hosted on G2.com.

The learning curve can feel a bit steep at first. Review collected by and hosted on G2.com.

With the ease of use, the tool has helped advance how we interact with our customers. Also integrates smoothly with other applications to centralize all business communication. Review collected by and hosted on G2.com.

Notifications can be annoying; otherwise, everything else is fine. Review collected by and hosted on G2.com.

Convoso has completely transformed how we work! Their predictive dialer is a legit one, it only connects us with the acutual people, which means no more wasting time on dead-end calls. It's way more meaningful conversations and way better conversion rates. This tool has been a total gamer-changer. It's super friendly, set up in a snap, and their support team is always ready to help. We use it every single day for outbound calls, and the features are killer- the predicitve dialer is awesome, the call management tools are solid, and the reporting is so detailed. Plus, it plays nice with all our existing systems. I cannot recommend Convoso enough. Trust me, this is a real deal. Review collected by and hosted on G2.com.

No biggie, the dialer has a tiny hiccup with slight pauses between double dials, but honestly , it's overall performance totally makes up for that small quirk. Review collected by and hosted on G2.com.

Everything was done for us, so all we had to do was log in and start taking calls. The process was simple, quick, and easy for our team. Review collected by and hosted on G2.com.

Onboarding took a little longer than expected. While this could be improved, the experience was still good overall because the team stayed in close contact and was always ready to help. Review collected by and hosted on G2.com.

Convoso has been a valuable tool for our brokerage company, which focuses on Medicare Advantage plans. It's user-friendly, with a smooth implementation process, and their support team is very responsive. We can use it daily for our outbound calling, and it has a comprehensive set of features, including a predictive dialer, call management tools, and reporting. Convoso integrates easily with our systems. Review collected by and hosted on G2.com.

The only downside we have ran into is the limitation on double dialing as the system cannot truly double dial back to back with no delay. However the overall efficiency within the dialer itself helps to offset this limitation. Review collected by and hosted on G2.com.

The simple Gui interface when you login. two drop downs. one with the campaign/ campaigns you are able to login to and the other with your current status (active, break, lunch, meeting etc. the easy to navigate tabs at the top. Review collected by and hosted on G2.com.

I wish it was a little simpler to make a manual outbound call via dial pad instead of having to create a contact card. Review collected by and hosted on G2.com.