Convoso Reviews & Product Details

The speed and efficiency of the dialer are the biggest wins for us. It does an excellent job of filtering out unproductive calls, ensuring our agents spend more time talking to actual prospects. The interface is intuitive for agents, and the support team is generally very responsive. Review collected by and hosted on G2.com.

The backend can feel a bit cluttered. We’ve found that data organization can get messy if you’re running multiple complex campaigns simultaneously. It requires a dedicated admin to keep things organized Review collected by and hosted on G2.com.

I really appreciated how easy it was to review all of my agents' calls. Since I was in charge of quality control, this feature made my job much simpler. What I liked most was the ability to live barge into a call if an agent said something incorrect, allowing me to discreetly send notes to the agent without the caller being aware. Review collected by and hosted on G2.com.

I found it frustrating that the software required me to use unconventional and unusual search criteria when trying to find specific information, such as call times and durations. This made gathering data feel more cumbersome than simply listening to the calls themselves. Review collected by and hosted on G2.com.

We use it on the company that I work for for more than 3+ years and have make our life easier! Easy to use, easy to learn and very efficient. The only thing is that sometimes the page is slow to load but besides that, awesome experience! I recommended for everyone that wants to do cold calls. Review collected by and hosted on G2.com.

That webpage sometimes it is a little bit slow. Review collected by and hosted on G2.com.

My experience with Convoso has been positive. It offers powerful dialing options which helps our team to increase talk time while reducing idle gaps between calls. It also great reporting and analytic capabilities which helps in tracking call performances and campaign results with ease. Review collected by and hosted on G2.com.

The interface is a bit overwhelming for new users. Review collected by and hosted on G2.com.

I like being able to see the live agent monitoring because it helps me keep track of what my agents are doing and stay on top of their activity. Review collected by and hosted on G2.com.

One feature I’d like to see added in the future is the ability for an admin to change an agent’s current status in advance for upcoming meetings. Review collected by and hosted on G2.com.

I like how effortlessly I can pull up previous calls. The call logs tab is easy to understand, and it’s been really helpful for tracking my progress. Review collected by and hosted on G2.com.

One feature I’d like to see added in the future is the ability for agents to view a caller’s previous calls from a specific number, including who they spoke with before. Review collected by and hosted on G2.com.

The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate Review collected by and hosted on G2.com.

They update the system often to add new features, which is great, though it requires staying on top of changes. Review collected by and hosted on G2.com.

best thing I like about Convoso is its ease of use Review collected by and hosted on G2.com.

Not sure yet, maybe time stamps for payroll could be easier but not bad at all, te good outweighs this Review collected by and hosted on G2.com.

The UI is straightforward to navigate and doesn’t feel overly complex. The support team is very helpful and addresses issues in a timely manner. Review collected by and hosted on G2.com.

Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily Review collected by and hosted on G2.com.

Convoso has completely transformed how we work! Their predictive dialer is a legit one, it only connects us with the acutual people, which means no more wasting time on dead-end calls. It's way more meaningful conversations and way better conversion rates. This tool has been a total gamer-changer. It's super friendly, set up in a snap, and their support team is always ready to help. We use it every single day for outbound calls, and the features are killer- the predicitve dialer is awesome, the call management tools are solid, and the reporting is so detailed. Plus, it plays nice with all our existing systems. I cannot recommend Convoso enough. Trust me, this is a real deal. Review collected by and hosted on G2.com.

No biggie, the dialer has a tiny hiccup with slight pauses between double dials, but honestly , it's overall performance totally makes up for that small quirk. Review collected by and hosted on G2.com.