--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3105 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,105 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Easy to Navigate for Deals, but Cumbersome for Post-Sale Organization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Pipedrive?** The platform is easy to navigate. The Deals are very helpful! It keeps me up to date on all new prospects I'm working on, and you can create activities to keep you on track. **What do you dislike about Pipedrive?** Pipedrive is not very helpful as a Customer Service tool once the deals are closed. Also, linking emails makes finding specific things in the Organization a bit cumbersome. It's great for leads and deals, not so much for the Organization's file. **What problems is Pipedrive solving and how is that benefiting you?** Keeping all leads in one place and having eyes on all current prospects is a great benefit. We didn't have this on our previous platform. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We're glad to hear that Pipedrive's ease of use, Deals, and activity management tools are helping you stay organised and keep track of your prospects. It's great to know that having all your leads in one place is providing more visibility and structure for your sales process. We also appreciate your feedback about managing customer information after deals are closed and the experience of finding linked emails within Organisations. Insights like yours help us identify areas where we can continue improving the platform. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 2. Easy to Use, But With Some Translation Bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Raffaele N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I like the design and ease of use of Pipedrive. I find it very intuitive, which is a great advantage for our salespeople who have little time to organize their deals. This leads to greater ease and clarity in their work. **What do you dislike about Pipedrive?** perhaps the translation in Italian occasionally has some bugs **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows for easy sync between marketing and sales on campaign results and makes the organization of deals for our salespeople easier and clearer. ### 3. Helpful Automations, But a Bit Confusing at First **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Pipedrive?** Automations are really helpful and help us utilize our time better **What do you dislike about Pipedrive?** It is a little confusing and takes some getting used to. **What problems is Pipedrive solving and how is that benefiting you?** Its helps make sure all of our leads are being contacted in some way **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive's automations are helping your team save time and ensuring every lead receives timely follow-up. We also appreciate your honest feedback about the learning curve. While Pipedrive is designed to be intuitive, we understand that it can take some time to get familiar with all of its features, and we're always looking for ways to make the experience even easier. Best regards, Pipedrive Team ### 4. Easy to Use with a Great Design, but Needs Direct NetSuite Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Pipedrive?** Pipedrive is easy to use, and it has a great design that makes it pleasant to work with. **What do you dislike about Pipedrive?** Pipedrive doesn’t integrate directly with NetSuite. Would be nice if this feature was added in the future. **What problems is Pipedrive solving and how is that benefiting you?** This CRM has been valuable for our organization and supports our work effectively. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and enjoyable to work with thanks to its design and usability. It’s great to know the platform has been valuable in supporting your organization’s work. We also appreciate your feedback regarding direct NetSuite integration. Suggestions like this are valuable as we continue improving our integration capabilities. Best regards, Pipedrive Team ### 5. Great User Experience, But Integration Lacks **Rating:** 2.5/5.0 stars **Reviewed by:** Travis R. | CEO and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** I find that Pipedrive is easy to understand, which makes organizing IT sales events and follow-ups straightforward. The drag features are another aspect I enjoy, and the pipeline is user-friendly, helping everyone to catch up quickly. **What do you dislike about Pipedrive?** I really dislike the prospecting and credit system in Pipedrive, and integrations are almost nonexistent. It's also hard to set up, which was a challenge. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for organizing IT sales events and follow-ups. **Official Response from Jorge R.:** > Hi Travis, Thank you for your feedback! We're glad to hear that Pipedrive is easy to use and that the drag-and-drop pipeline helps you organize sales events and follow-ups. We also appreciate your comments about the prospecting credit system, integrations, and setup. Your feedback is valuable and will be shared with our team. Best regards, Pipedrive Team ### 6. Great for keeping organized **Rating:** 3.0/5.0 stars **Reviewed by:** Karter K. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Pipedrive?** I like that all of my deals and notes are all in one spot. I can keep track of activities and notes in one central spot. I also like the integration to my Gmail account, where any planned activities automatically go right to my google calendar. **What do you dislike about Pipedrive?** Not much I don't like about Pipedrive. Little bit of a learning curve at first to find everything and to figure out all the functions, but after using it for a while, you get the hang of it. **What problems is Pipedrive solving and how is that benefiting you?** Keeping all of our deals organized, and making plans to actually follow up. You are able to schedule future activities, and with the integration of Google, it goes right to my Google Calendar, and then I get the notification on my phone. **Official Response from Jorge R.:** > Hi Karter, Thank you for sharing your experience! We’re glad to hear that Pipedrive helps you keep your deals, notes, and activities organized in one place and that the Google integration makes planning and follow-ups even easier. We appreciate your note about the initial learning curve, it’s great to know that once you got familiar, the platform became smooth and useful for your workflow. Best regards, Pipedrive Team ### 7. Good for Small Sales Teams, But Lacks Customization and All-in-One Features **Rating:** 2.5/5.0 stars **Reviewed by:** Selvin R. | Digital Strategy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Pipedrive?** I like the fact that it's easy to use and pretty good for small business sales org and a sales driven small business **What do you dislike about Pipedrive?** It's not like HubSpot where you manage the customer from marketing, leads, to customers, and customer support. Also, it's not as customizable as HubSpot **What problems is Pipedrive solving and how is that benefiting you?** I've used it a year ago before transitioning to HubSpot and I imagine a lot has changed but Pipedrive was great for cold calling leads, sending cold emails, and tracking the opportunity stages **Official Response from Jorge R.:** > Hi Selvin, Thank you for sharing your experience! We’re glad to hear that you found Pipedrive easy to use and effective for a sales-driven small business, especially for cold calling, cold emailing, and tracking opportunity stages. We also appreciate your comparison with HubSpot and your feedback around customization and end-to-end customer management, this perspective is valuable as we continue to evolve the platform. Best regards, Pipedrive Team ### 8. Good for basic users, but many many bugs and support are not great **Rating:** 3.0/5.0 stars **Reviewed by:** Eden B. | Senior Digital Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Pipedrive?** The ease of setup and use and the price is competitive for the featureset. **What do you dislike about Pipedrive?** The many bugs found in many features, support are not trained enough to know how to resolve issues or ot use teh CRMs features from a real end user perspective, and require extensive work on the customers part to report issues, often again and again as issues dont get resolved. Fixes that are rolled out are often reverted causing the same issue again. **Recommendations to others considering Pipedrive:** If you have the budget then bigger companies have better offerings, but for its pricepoint, if you can handle the bugs, pipedrive is sufficent for a small team, however, if your running a big team and trying to use pipedrive, i would suggest there are better solutions as we notice issue after issue with consistent use in a effective sales envirotnment and there is poor support to resolve those issues. **What problems is Pipedrive solving and how is that benefiting you?** Great CRM for our small sales team. Its great to track data and reports on our sales, it has increased customer close rate and productivity in sales **Official Response from Luiza Carvalho:** > Hi Eden, Thank you very much for taking the time to send us this feedback! It is very important for us! We are happy to know Pipedrive is helping you achieve your goals. Regarding the mentioned bugs, we apologize for any inconvenience the experience may have caused in your business, we can understand how this can impact your work. Service interruptions or bugs can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. We will forward this case internally and make sure it will be taken into account for future improvements. Kind regards, Pipedrive Team ### 9. It does what it needs! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Pipedrive?** Pipedrive is a fantastic CRM for sales teams, especially those looking for a highly visual and intuitive pipeline management system. Its drag-and-drop interface makes tracking deals simple, and it's great for keeping sales processes organized. It might feel a bit sales-centric if you need broader CRM functionalities, but for pure sales focus, it's a solid choice. **What do you dislike about Pipedrive?** more connectivity amongst platforms in relation to account management. If I use a Hellosign to create and send a contract for "Tom" but "Toms" account is managed using Pipedrive. All Communications with "Tom" use the same email address across both platforms yet I have to manually "link" "add" any file associated with "Tom" on both platforms. Increasing the opportunity for redundancies and upload errors. **What problems is Pipedrive solving and how is that benefiting you?** the ability to track email allowing me to better follow up about deals, admin task and customer service. **Official Response from Jorge R.:** > Hi, Thank you for sharing your detailed experience! We’re glad to hear Pipedrive’s visual pipeline and intuitive drag-and-drop interface are helping you keep your sales process organized and follow up on deals and customer tasks effectively. We appreciate your feedback regarding integrations, especially around account management and document platforms like HelloSign. We understand how important seamless connectivity is for reducing redundancies and upload errors, and we will share this with our product team as we continue to improve platform integrations. Please keep in mind that most of the integrations available are not created by us but by the actual vendors of the platforms. Thanks again for taking the time to share your insights and for choosing Pipedrive to support your sales process! Best regards, Pipedrive Team ### 10. Positive Start **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Pipedrive?** Keeps all my notes in one place which allows better organisation **What do you dislike about Pipedrive?** I dislike the fact I cannot connect Xero Accounting Sotware. **What problems is Pipedrive solving and how is that benefiting you?** It is keeping all of my leads in one place, syncing with email and facebook messenger allows easy grouping. **Official Response from Jorge R.:** > Hi, Thanks so much for your review! We're glad to hear that Pipedrive helps you stay organized and keep all your notes and leads in one place. We understand how valuable integrations are for your workflow, including with tools like Xero. Our team is aware of this request and is continuously exploring ways to expand integrations to better support accounting and financial processes. Your feedback is appreciated and helps us prioritize future improvements! Best regards, Pipedrive Team ### 11. Very easy to use lead management tool that helps us in sales to better manage our processes **Rating:** 3.0/5.0 stars **Reviewed by:** Faryan S. | Sales Engineer | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Pipedrive?** What I like most is the visual funnel representation with the individual phases (target, opportunity, offer, etc.), which can be customized depending on the company funnel and provides a clear overview of the sales processes. This gives us a better idea of how much revenue can be generated in each phase and allows us to focus our attention accordingly. **What do you dislike about Pipedrive?** We don't use the lead module at all, as I think it's redundant. In addition, the newsletter function in the campaign module could have more functions. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive to structure our sales processes and keep track of all deals. To do this, we use the filter function to create lists using these filters, which we discuss in the committee and work through together. We save an enormous amount of time thanks to the improved clarity. **Official Response from Camilla Pacheco:** > Hello, Faryan. Thank you for your feedback! We're glad to hear that our pipelines help streamline your sales processes. We also appreciate your suggestions regarding the leads inbox and the Campaigns. Please don't hesitate to reach out if you'd like to discuss this further. It's great to know Pipedrive is saving you time and enhancing your workflow! Best regards, Pipedrive Team ### 12. Nice **Rating:** 2.5/5.0 stars **Reviewed by:** Mansi S. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Pipedrive?** Easy to use platform. Easy deals identification. **What do you dislike about Pipedrive?** Nothing as such to comment on that. Logs out quiet often but thats ok. **What problems is Pipedrive solving and how is that benefiting you?** Nice product **Official Response from Jorge R.:** > Hi Mansi, Thanks so much for your feedback! We're glad to hear you find Pipedrive easy to use and that it helps with deal identification. If the frequent logouts become more of an issue, feel free to reach out to our support, we’d be happy to look into it for you. We appreciate you being a part of the Pipedrive community! Best regards, Pipedrive Team ### 13. Good starter CRM but lacking key features for advanced workflow **Rating:** 2.5/5.0 stars **Reviewed by:** Rob T. | Marketing & Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Pipedrive?** Easy to get started/implement, good customer support, smooth email integration, easy to use pipeline, comprehensive overall main features. On a basic level, Pipedrive is excellent. **What do you dislike about Pipedrive?** Lacking key functionality to properly address the workflow we require. e.g. Offers automation for follow-ups, but lacks threaded emails so need workaround. Offers a calendar but re-assigning tasks by drag-and-drop only works within the same week. Offers calculations but cannot use calculations in the product module. Offers webform, but cannot full integrate for our needs. The end result is we can only partially benefit or sometime not benefit at all from existing Pipedrive features, waiting (sometimes for years) for key functionality to be added to the feature set. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive provides a central repository that our team can reference, with an easy to understand UI. **Official Response from Camilla Pacheco:** > Hello Rob, Thank you for taking the time to share your thoughts with us! We’re sorry to hear about your experience with these limitations. Your feedback is appreciated, and I’ve shared it directly with our Product Team for review. If you’d like to discuss this further, please don’t hesitate to reach out to our Support team. We truly appreciate your support and are committed to making Pipedrive work better for you in the future. ### 14. Pipedrive is easy to navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Pipedrive?** Pipedrive is easy to navigate and learn to use on your own-without classes. I am still learning how to use some functions. **What do you dislike about Pipedrive?** The dashboard should have been setup by default to show Total Won Total Lost Total Pipeline - OF COURSE THAT IS WHAT A SALESPERSON WANTS TO SEE. **What problems is Pipedrive solving and how is that benefiting you?** I need to easily show my efforts to the executive team **Official Response from Jorge R.:** > Hi, Thanks so much for sharing your feedback! We're glad to hear you're finding Pipedrive easy to use and intuitive as you explore more of its features. Your suggestion about the dashboard is a great point—clear visibility of Total Won, Total Lost, and Total Pipeline is definitely valuable for any salesperson. We’ll make sure this is shared with our product team for consideration in future updates. It’s great to know Pipedrive is helping you communicate your efforts to your executive team more easily. If you need help customizing your dashboard or uncovering more reporting tools, our support team is always here to help! Best regards, Pipedrive Team ### 15. Great tool, but too confusing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Pipedrive?** I like that everything is collected in one place and that you can track all phone calls and email conversations between leads and colleagues without anyone having to manually enter anything. **What do you dislike about Pipedrive?** It is too confusing. For example, you can write messages about the customer in the contact or in the organization, and if I am now searching for something and look in the contact, but my colleagues have written the information in the organization, it gets overlooked, even though it is recorded. Furthermore, I would like to be able to hide everything that I don't need to see. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us track the communication of employees. Without having to ask each employee, Pipedrive keeps you directly up to date on what has been discussed with customers. Furthermore, customer data can be collected and maintained. Leads and upcoming sales can be organized and assigned to individual employees. Email campaigns can be created, sent, and tracked. **Official Response from Camilla Pacheco:** > Hello, Thank you very much for your feedback! We are pleased to hear that Pipedrive helps you track communication and stay up to date with customer interactions. We understand your concerns regarding the organization of information and are always looking for ways to improve the user experience. Your suggestions to hide unnecessary elements and optimize the system are valuable, and we will take them into consideration. If you need help with anything, feel free to reach out to us. Thank you again for sharing your thoughts with us! We greatly appreciate your support and look forward to making Pipedrive even better for you in the future! Best regards, The Pipedrive Team PS: This message was translated by AI. ### 16. Pipedrive is great for visual pipeline administration and activity-based selling **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph M. | Sale manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Pipedrive?** Pipedrive helps you streamline your workflow and stay organized by integrating with other tools and apps you use **What do you dislike about Pipedrive?** Pipedrive lacks a search function, requiring manual scrolling to find specific options **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is easy to use and helps you stay organized. **Official Response from Jorge R.:** > Hi Joseph, Thank you for sharing your experience with Pipedrive! We're glad to hear that the platform has helped you streamline your workflow and stay organized, especially through integrations with your favorite tools. We also appreciate your feedback regarding the search functionality. Your input is valuable, and we’ll be sure to pass it along to our product team for consideration, enhancing ease of use is always a priority for us. Best regards, Pipedrive Team ### 17. Suggestions for improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Hugo F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Pipedrive?** The way to connect people with businesses, with activities, and the possibility to make reports **What do you dislike about Pipedrive?** 1) Slowness in technical support 2) Not being able to schedule recurring activities in the calendar 3) Not being able to create subfolders in the email for archiving emails **What problems is Pipedrive solving and how is that benefiting you?** Relate businesses with people and activities **Official Response from Jorge R.:** > Hi Hugo, Thank you for taking the time to share your feedback! We're glad to hear that you find value in how Pipedrive connects people, businesses, and activities, and that our reporting features are helping support your workflow. We also appreciate you highlighting areas where we can improve. Your points about technical support response time, the ability to schedule recurring activities, and the option to create subfolders for email organization are all very valid suggestions. Feedback like yours is essential as we continue working to improve the platform for our users. Best regards, Pipedrive Team ### 18. Pipedrive overview **Rating:** 2.5/5.0 stars **Reviewed by:** Rodrigo V. | VP Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Pipedrive?** Easy to add and connect information from the beggining **What do you dislike about Pipedrive?** The pipedrive academy was not stablished when we launch, so our onboarding was not as oiled up for everyone on the team. I'ts had to lure sales team to change their behaivour of operation. If the Email platform where more appealing, will definitely set the starting point of use for the users. **What problems is Pipedrive solving and how is that benefiting you?** Help keep track on every deal or opportunitu ( if registrered) **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 19. Enables our business to process deal efficiently **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Pipedrive?** Pipedrive's configurability and automations allows us to process and drive our business deals efficienty and the reporting enables us to get a global view at a glance easily. **What do you dislike about Pipedrive?** I find some of the information like notes on deals isn't exposed to some reports and filters which can sometimes hinder efficient work when these need reviewing in bulk. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive enables us to efficiently manage our sales pipeline and view deals at each stage with automation enabling us to process deals for new business at speed. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 20. Great System, Needs Better Back End Follow Up **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pipedrive?** How easy it is to track deals as they progress and add information to them. **What do you dislike about Pipedrive?** Make it easier for me to follow deals once they have been won. I'd like a pipe to follow my won deals for a year long follow up process that pushes me toward getting referrals that I can repeat over and over year after year. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of my customer touches. **Official Response from Camilla Pacheco:** > Hello, Thank you for your feedback! I believe there are ways to achieve what you're looking for. To ensure you receive the best assistance, I recommend reaching out to our Support Team. They specialize in providing tailored solutions and can guide you step-by-step to resolve this. We truly appreciate your support and remain committed to making Pipedrive work even better for you in the future. ### 21. Simple CRM that comprises your basic needs, but requires manual adding of new contacts **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Pipedrive?** Simple CRM that comprises your basic needs. **What do you dislike about Pipedrive?** It lacks the ability to automatically create contacts based on your email conversations, requiring manual adding. **What problems is Pipedrive solving and how is that benefiting you?** It helps me manage the current and previous email interactions between my team mates and prospects / current clients, providing me insights for my future prospection actions. It also helps me estimate the future revenue of my sales team based on the contract value and likelyhood of being closed on a specific period. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 22. Good intentions but some frustrating functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Pipedrive?** We have been using Pipedrive for over a year now and are mostly satisfied. It works well in connection with other databases and we could easily migrate from our old platform. We use it every day and it helps us with our booking and messanging. The customer support is always very quick and helpful. **What do you dislike about Pipedrive?** There are still some frustrating bugs with infortunately slow down the usefulness of Pipedrive. They are often minor, but include the view of the tables, the messaging system and there are also times when you cannot use it at all, because a deal will not open. **What problems is Pipedrive solving and how is that benefiting you?** Easy to manage our customer database, tracking of our customer contacts. Setting tasks necessary for the booking process. **Official Response from Luiza Carvalho:** > Thank you very much for your insights and feedback. If you are facing any difficulties with your Pipedrive account, we kindly ask you to reach out to our team! We will be happy to help! ### 23. Account Executive **Rating:** 3.0/5.0 stars **Reviewed by:** Nick M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Pipedrive?** It helps me have an organized overview of all my prospects, leads and deals **What do you dislike about Pipedrive?** Sometimes it's a hassle to log calls or make multiple actions **What problems is Pipedrive solving and how is that benefiting you?** Keeps an organized overview **Official Response from Camilla Pacheco:** > Hello, Nick. Thank you for sharing your feedback! We’re glad Pipedrive helps you maintain an organized overview of your prospects and deals. We’ve noted your comments on logging calls and making multiple actions. If you need assistance, feel free to reach out. Kind regards, The Pipedrive Team ### 24. The experience is being relatively good. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Pipedrive?** Screen organization, and activities we can perform within the platform **What do you dislike about Pipedrive?** "Cold" leads, not always very effective. **What problems is Pipedrive solving and how is that benefiting you?** The problem is the leads that are often not effective and mostly underage. Benefit organization. **Official Response from Camilla Pacheco:** > Olá, Agradecemos por compartilhar sua experiência com a Pipedrive! Entendemos sua preocupação com a efetividade dos leads e queremos ajudar da melhor forma possível. Nosso suporte está à disposição para analisar sua situação e oferecer sugestões para otimizar sua estratégia. Sinta-se à vontade para entrar em contato! Atenciosamente, Equipe da Pipedrive ### 25. I work in customer success, PD offers a lot of possibilities but there are also some limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Pipedrive?** It's an intuitive platform and easy to use **What do you dislike about Pipedrive?** I would like to create audiences including all participants from a deal to implement multithreading strategies, I struggled to find a solution and also some automated solutions between PD and Hubspot are missing **What problems is Pipedrive solving and how is that benefiting you?** We have our whole sales and clients portfolio on Pipedrive **Official Response from Camilla Pacheco:** > Hello, Thank you for your review! We’re glad to hear that you find Pipedrive intuitive and easy to use. If you need assistance with setting up any processes or finding solutions, feel free to reach out to our support. Thanks again for sharing your experience! Kind regards, The Pipedrive Team ### 26. Good software, but it can be improved **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Pipedrive?** it's intuitive, and therefore very easy to handle. **What do you dislike about Pipedrive?** the boxes are too large which does not allow for a very clear display **What problems is Pipedrive solving and how is that benefiting you?** This allows me not to think about who I need to call back and when, which is convenient. This allows me to organize myself. **Official Response from Luiza Carvalho:** > Thank you for your feedback. ### 27. Great experience with this CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pipedrive?** ease of use and fluidity. easy and intuitive configuration **What do you dislike about Pipedrive?** a lot of information on the screen, tendency to get lost in it **What problems is Pipedrive solving and how is that benefiting you?** the sorting of leads is quickly done, intuitive sorting possible **Official Response from Camilla Pacheco:** > Bonjour, Merci d'avoir pris le temps de partager vos réflexions. Vos commentaires sont grandement appréciés ! Pipedrive est hautement personnalisable pour répondre à vos besoins. Nous vous remercions de votre soutien et espérons rendre Pipedrive encore meilleur pour vous à l'avenir ! PS : Ce message a été traduit par IA. ### 28. Good, but has some issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Pipedrive?** The user interface is easy to learn, I have trained mnay on it **What do you dislike about Pipedrive?** There is not enough customization. There are some minor things that could be more ergonomic. **What problems is Pipedrive solving and how is that benefiting you?** It organizes all of our leads **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 29. Good value for money **Rating:** 3.0/5.0 stars **Reviewed by:** Robert P. | Founder / Recruiter , Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pipedrive?** I liked its simplicity and integrations, It was very user-friendly and allowed me to do a fair bit of customisation. **What do you dislike about Pipedrive?** In terms of dislikes there are not really many features I disliked about it **What problems is Pipedrive solving and how is that benefiting you?** It was a quick to use easy to implement CRM that seemed to have a lot of capabilities in terms of integrations, I originally used it in conjunction with Lemlist so that campaigns would align with my CRM but it was a sales tool for me, being a smaller business it was cost-effective and simple without breaking the bank. **Official Response from Luiza Carvalho:** > Robert, thank you for sharing your experience! ### 30. Pipedrive Review **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Pipedrive?** Easy to access information, quick to notify others when tagged. **What do you dislike about Pipedrive?** Generating reports can be difficult when trying to access new informatiton. **What problems is Pipedrive solving and how is that benefiting you?** Helps with forecasting ,saves time on having to generate full sales reports. **Official Response from Luiza Carvalho:** > Anthony, thank you for your feedback! ### 31. Loved this until the strange updates. Looking for something new! **Rating:** 2.5/5.0 stars **Reviewed by:** Sharon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Pipedrive?** I did like the ease of use, when I first started using it **What do you dislike about Pipedrive?** The new updates are strange and makes the software very clumsy and bulky **What problems is Pipedrive solving and how is that benefiting you?** As far as I could tell, there were no problems when I first started using Pipedrive. However, the new updates actually make my job more difficult as the software has become bulky and clumsy **Official Response from Luiza Carvalho:** > Sharon, thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused and we reassure you that our Support Team is here to help you in any situation. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported, carefully and as quickly as possible. ### 32. Great CRM- Lack of support **Rating:** 2.5/5.0 stars **Reviewed by:** Albert B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Pipedrive?** Simple database, easy to use. Will integrate with Zoom info seamlessy. **What do you dislike about Pipedrive?** Dislikes would be no support from "account managers" for signup like other CRMS. There is no training they provide, only can "unlock" support with a higher package. **What problems is Pipedrive solving and how is that benefiting you?** This crm is helping us streamline manual processes we have implemented at the moment. **Official Response from Luiza Carvalho:** > Albert, Thank you for sharing your experience! ### 33. Simple CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Michał D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Pipedrive?** Very simple features and user experience. **What do you dislike about Pipedrive?** It is so simple and sometimes it could be more intuitive. **What problems is Pipedrive solving and how is that benefiting you?** Editing in bulk is quite challenging. **Official Response from Luiza Carvalho:** > Michal, Thanks for sharing your feedback! ### 34. Honest Review **Rating:** 3.0/5.0 stars **Reviewed by:** Aman Singh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Pipedrive?** Easy to use- very simple neat and clean UI. In other CRMs, there are activities and tasks that users create after every call. The best part of Pipedrive is you need not to create any additional tasks in order to call next customer. You just need to create 1 activity is that activity itself there is a timing of next call or nxt followup task.. This thing not available In LEADSQUARED. **What do you dislike about Pipedrive?** Limited filters- As comparision with Leadsquared pipedrive has very less filters. In Leadsquared you can track the smallest activity of user/salesperson that is missing in Pipedrive.. **What problems is Pipedrive solving and how is that benefiting you?** Lack of filters.// Lack of customization// In Leadsquared there is a customized dashboard/ / In leadsquared user can see the summary of leads. Although Leadsquared is expensive but its worth buying. **Official Response from Luiza Carvalho:** > Aman, We are very grateful for your comments. Thanks for sharing your insights! ### 35. Excellent CRM for early stages of your business **Rating:** 3.0/5.0 stars **Reviewed by:** Miguel José G. | HRBP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Pipedrive?** Starting our business, it helped us a lot because it is 100% sales oriented, and it is what we needed to promote. It is also intuitive and with a very visual interface that makes it easy to use. **What do you dislike about Pipedrive?** As we've scaled the business, we need to target our marketing efforts more and pipedrive has almost zero features in this regard. Also, some integrations were missing. So it is limited to small or very small businesses. **What problems is Pipedrive solving and how is that benefiting you?** I was able to follow up on my business opportunities, contact them in a timely manner and generate statistics that allow me to understand the behavior of customers and vendors and to be able to make decisions based on real data. **Official Response from Luiza Carvalho:** > Hi Miguel, Thank you for your support and feedback! Check out our new Power Plan, that it is perfect to impower larger teams with flexible collaboration and support: https://www.pipedrive.com/en/pricing ### 36. Useless if you're marketer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Pipedrive?** The simplest CRM for sales activities monitoring in the marketing, that may be a problem. It's cheap, that also may be a problem **What do you dislike about Pipedrive?** Poor features for marketing-related activities (Campaign is A JOKE) . Extremely poor integration with apps (sales enablement, The stiffest report/dashboard module I've ever seen! **What problems is Pipedrive solving and how is that benefiting you?** Sales problems, not marketing I guest it keeps my sales team happy to see a sales focus only viezw ? **Official Response from Luiza Carvalho:** > Hey, Thank you very much for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! ### 37. Unable to reach sales or my previous customer success mgr to upgrade to additional features **Rating:** 2.5/5.0 stars **Reviewed by:** Jeff H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Pipedrive?** It's great as a base platform. Use it pretty much every day. **What do you dislike about Pipedrive?** They make it impossible to reach sales or customer success. I wanted to replace Constant Contact, Pure Chat and another module but I can't reach anyone. **What problems is Pipedrive solving and how is that benefiting you?** they are unreachable. **Official Response from Luiza Carvalho:** > Hi Jeff, Thank you so much for taking the time to leave us this review! We are sorry to hear that you could not contact our team, this is not what we expect at all! Our Support Team is available 24/7 by chat or email and they will be happy to help and redirect your requests to our teams! More information here: https://support.pipedrive.com/en/contact-us Thank you! ### 38. Its okay as a basic CRM but the add on features need help. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Pipedrive?** The overall system is pretty easy and user friendly **What do you dislike about Pipedrive?** The add-on features like chatbot, web forms need help. They have some glitches. They both don't work with google analytics which is very important for anyone running ads. Chatbot won't save a lead as its set up unless it goes ENTIRELY through the chat. SO for example, we had an option to schedule a meeting at the end of the chat but most customers wouldn't schedule a meeting so the lead/deal wouldn't save. They do have the option to "save unfinished leads" but the problem with this is they said they won't show up for at least 8 hours which means you can't respond to hot leads right away if they didn't schedule a meeting. In addition to this if there is any type of order or project management Pipedrive doesn't work well for that. **What problems is Pipedrive solving and how is that benefiting you?** Not sure ### 39. Solid CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Pipedrive?** Very clean interface and easy to use. Doesn't come close to SalesForce or a very robust CRM, but for small teams - it is slick. **What do you dislike about Pipedrive?** Not the most customizable platform. There are a lot of templates to work with and not much room to change that. **What problems is Pipedrive solving and how is that benefiting you?** Identifying leads, prospects, and customers and where they are in the sales journey. **Official Response from Luiza Carvalho:** > Hi! Thank you for your insights! Keep an eye on our Community (https://community.pipedrive.com/ and follow the news about Pipedrive! ### 40. A Much More Economic Option, but Lacking Key Marketing Features **Rating:** 2.5/5.0 stars **Reviewed by:** Thomas C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Pipedrive?** The price is extremely appealing. We were coming from a much more expensive CRM which we wanted to get away from and Pipedrive was an attractive option as far as the price tag was concerned. There's no annual fee/minimum user number, just a monthly fee for each member of your team. Plus, there are multiple tiers of service, so you can choose whichever one works for you. **What do you dislike about Pipedrive?** Unfortunately, after using Pipedrive for a few months, it's clear that it's lacking key marketing features that I'd like to see. There's no useful way to perform email marketing. You can set a workflow that triggers 'reminders' to send an email, but no automated email from what I've seen. Workflow automation is another feature I was sold on, but it's lacking compared to other workflow tools I've used. You can only create one "trigger" and each concurrent step is in relation to that, so you have to do some mental math if you want steps to happen days, or weeks out. Additionally, you can only set 10 activity steps, so if you're planning on nurturing people weeks or months out with more than 10 steps, you have to create a whole other workflow. Additionally, workflows can't trigger emails from other users. So, I, as an admin, cannot create a workflow for one of my team to run from their email address. It's extremely frustrating. Obviously this is more a sales tool than it is a marketing one, but I get the impression that salespeople would benefit from more refined features like the ones mentioned above. **Recommendations to others considering Pipedrive:** Make sure that this is going to meet all of your requirements - sales, marketing, etc. If automation is important to your business, you may want to consider the limitations before you take the plunge. If Pipedrive is right for you, the import process from other CRMs is extremely easy. **What problems is Pipedrive solving and how is that benefiting you?** We're using Pipedrive to organize our contacts and potential leads for easier communication/outreach. One of the benefits I've noticed is that once you get used to the layout of Pipedrive, it becomes pretty easy to navigate and use to keep records of your contacts. ### 41. Easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Carolina G. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Pipedrive?** It's easy to use bug-free, have some useful tools. Easy to tag and collab with other team members. The pipeline has a friendly view but it could be better. It's great to build and customise reports. **What do you dislike about Pipedrive?** PD Dashboard is not the prettiest and it is not as friendly as other CRMs such as Hubspot. Doesn't have as many marketing tools and automatization features as Hubspot or others. **Recommendations to others considering Pipedrive:** If you are looking for an easy to use tool, cheap for pipeline management, Pipedrive is the tool for you. If you are looking to create/automatize fancy marketing campaigns I'd recommend looking elsewhere. **What problems is Pipedrive solving and how is that benefiting you?** CRM and pipeline management. Easy to collab and share with other teammmbers. Unsure if it has capability for you to see other members activities (weekly or daily) similar to Salesforce or other CRMs. **Official Response from Luiza Carvalho:** > Hi! Thank you, Carolina, for taking the time to share your feedback with our team. We will make sure to forward it to the dedicated teams! Thanks to feedback like yours, we are constantly working on improvements to better attend to the needs, and you can check Pipedrive on our Community (https://community.pipedrive.com/)! If anything is needed, do not hesitate to contact our Support Team. They will be happy to help! Kind regards, Pipedrive Team ### 42. Easy to use, intuitive sales CRM but subscription bandings hold it back **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Pipedrive?** Simple and intuitive to manage pipelines. Easy to manage multiple team members. Easy to add data fields and connect to other platforms via API / webhooks. Reporting is strong through the Insights feature. Pipedrive support is excellent and very high quality. **What do you dislike about Pipedrive?** 'Leads' functionality is terrible and not useful at all. It has been in beta for a long time but the lack of product communication is quite frustrating. I'm still managing leads in a spreadsheet as it's easy / less time consuming than importing these into PD. Email syncing isn't always reliable. Quite frustrating when it doesn't work. The automation builder feels overly complex. Building simple automations can mean filtering through dozens and dozens of data fields. Huge issue is that triggers are driven by activities and not time passed. It's also not possible to trigger automations on emails. The subscription bandings are very frustrating and I don't believe are well thought out - the price jump from Advanced to Professional is significant and this has to be applied to all seats so the price to the company increases fast. In my instance, having access to the Bulk Email functionality would be a great but this is the only functionality I would make use of from the upgrade and the cost vs benefit doesn't work out. **What problems is Pipedrive solving and how is that benefiting you?** Great for managing multiple opportunities at varying stages and complexity. I can set activities, reminders and capture all the prospecting history in one single location. Team members can easily jump into deals as history is all there and present. ### 43. Easy to use, multi functional system **Rating:** 3.0/5.0 stars **Reviewed by:** Kelsey S. | Customer Service Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Pipedrive?** Ease of use not a lot of training required to learn the system. Customizable Reporting **What do you dislike about Pipedrive?** Ideal for smaller companies, it's not as automatic as other systems **Recommendations to others considering Pipedrive:** Pipedrive requires a lot of manual input of information, and works best for a smaller company **What problems is Pipedrive solving and how is that benefiting you?** Tracking sales and leads for our wholesale clients **Official Response from Luiza Carvalho:** > Kelsey, Thank you for your feedback! ### 44. Works well enough for basics, especially for the price **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon N. | financial advisor, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Pipedrive?** The price is very affordable and for the price point, it does very well. **What do you dislike about Pipedrive?** It doesn't interact with a lot of the other software I was using at the time. **What problems is Pipedrive solving and how is that benefiting you?** I am no longer using Pipedrive. I was using it as my CRM for my financial planning business. **Official Response from Luiza Carvalho:** > Hey Brandon, Thank you very much for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! ### 45. Flexible and easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Pascale G. | CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Pipedrive?** It's flexible, affordable and easy to use. **What do you dislike about Pipedrive?** Sometimes, the interfaces are really slow. **What problems is Pipedrive solving and how is that benefiting you?** We connected it with Paycove and it gives us the ability to get approval quickly. ### 46. Maximizing Sales Efficiency with Pipedrive **Rating:** 3.0/5.0 stars **Reviewed by:** Lou C. | Sales & Business Development Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Pipedrive?** I love the organization that Pipedrive provides when trying to create a consistent flow chart for sales leads, discussions, and then contractural discussions. Pipedrive provides a clear structure for tracking sales cycles in a consistent and organized manner. **What do you dislike about Pipedrive?** When dealing with significant sales leads, the application can become cluttered with information when looking at all sales leads without filters. Additionally, at times the application fails to be user-friendly for those with fewer technological skills. **Recommendations to others considering Pipedrive:** I would recommend utilizing training materials to create the most efficient and organized sales system possible. Additionally, use these training materials to understand how to properly label sales leads for deal cycle tracking. **What problems is Pipedrive solving and how is that benefiting you?** As a business, we are clarifying the length and magnitude of our sales cycles and deals. Here, we can track when sales conversations are being initiated to when a contractual agreement is being closed. Additionally, they allow management to allocate sales accounts to account executives in an efficient and organized manner. ### 47. Can have a better user interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Pipedrive?** Simplicity of the CRM, it's not complicated **What do you dislike about Pipedrive?** User interface isn't that great. It's disorganised **Recommendations to others considering Pipedrive:** You should use much more advanced crm **What problems is Pipedrive solving and how is that benefiting you?** Searching of accounts. Finding their details, uploading documents. Problems I am able to solve are it's a one stop solution. ### 48. Good CRM, but lacks team updates **Rating:** 3.0/5.0 stars **Reviewed by:** Shwetank V. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2021 **What do you like best about Pipedrive?** very easy to create deals and the ability to create multiple pipelines is very helpful **What do you dislike about Pipedrive?** No team update or newsfeed - cannot see what others are working on in a realtime/daily basis **What problems is Pipedrive solving and how is that benefiting you?** tracking investments - easy to set reminders to follow up at certain intervals ### 49. Pipedrive a simpler more cost efficient CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Pipedrive?** I like the ease of transferring customers through phases, the drag and drop worked well on both desktop and mobile. **What do you dislike about Pipedrive?** Could not override when the date that I put certain customers in certain phrases, this was often frustrating and led to less accurate data. **What problems is Pipedrive solving and how is that benefiting you?** Keeping names organized and having one source of truth for the team. The benefit of organization. ### 50. Nothing stands out **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Pipedrive?** It had all of the functionality that a CRM needs, and there were no significant issues. **What do you dislike about Pipedrive?** There were glitches with email integration, issues with uploading and saving documents, notes and activities sometimes would not save. **Recommendations to others considering Pipedrive:** Covers the basics (and then some). Not a "wow" experience for us, but certainly worth a look and a test drive. **What problems is Pipedrive solving and how is that benefiting you?** Track and manage clients from marketing, through sales, service and post service interactions. **Official Response from Luiza Carvalho:** > Hi there, My name is Luiza and I am from the Pipedrive team. First of all, I would like to thank you for your feedback as this is what helps us improve our services and make sure we can always stay on the right path. I am very sorry to know that you had this experience with some of our features, as Pipedrive is a web app some functionalities can be affected by different sources, such as browser, internet connection, or system updates. In any of the cases, please feel free to reach us by chat or at support@pipedrive.com so we can provide you with proper assistance. Once again our apologies for any inconvenience this may have caused to your business, and feel free to contact us anytime you need. Regards, Luiza Carvalho Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+08%3A06%3A50+-0500&secure%5Bsession_id%5D=6796b3c2-3e31-471c-a569-d62f6b1b235c&secure%5Btoken%5D=ced22f2893ece36b77e9f2b73bef30c10feec5bd992990d225a8b03f5233b51c&format=llm_user) ## Pipedrive Integrations - 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[Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)