--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3089 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,089 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it simple to navigate and customize for their needs. (527 reviews) - Users appreciate the **intuitive interface** of Pipedrive, making customization and usage easy even for non-tech users. (255 reviews) - Users appreciate the **easy-to-use interface** of Pipedrive, making navigation and task management straightforward and efficient. (222 reviews) - Users find Pipedrive's **customization options** helpful, enabling easy adaptation to their specific needs without technical expertise. (218 reviews) - Users love the **seamless integrations** of Pipedrive, simplifying lead management and enhancing campaign tracking efficiency. (194 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews) - Easy Setup (189 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews) - User Interface (180 reviews) - Customer Support (169 reviews) **What users dislike:** - Users experience **missing features** in Pipedrive, including limitations in automations and lack of client tracking capabilities. (215 reviews) - Users find the **limited features** of Pipedrive, especially for automation and client tracking, to be frustrating. (133 reviews) - Users find the **learning curve steep** , requiring extensive setup and training to effectively navigate Pipedrive's features. (108 reviews) - Users find Pipedrive's **subscription costs** to be prohibitively expensive, especially for solo practices needing affordable features. (97 reviews) - Users face **integration issues** with calendar syncing, lacking essential meeting details that complicate usage. (97 reviews) - Limited Customization (93 reviews) - Email Management (64 reviews) - Not Intuitive (62 reviews) - Email Issues (51 reviews) - Contact Management (45 reviews) ## Pipedrive Reviews ### 1. Outstanding Onboarding and Support Sets This CRM Apart **Rating:** 4.0/5.0 stars **Reviewed by:** Sasha H. | Head of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** The onboarding and assistance has been tremendous. We tried other CRMs that didn't have this and this is integral to our success and a long relationship. **What do you dislike about Pipedrive?** It can be a bit confusing, but we are still setting up so hope we will figure it out! **What problems is Pipedrive solving and how is that benefiting you?** Organizing our leads, tracking our deals and email automation **Official Response from Jorge R.:** > Hi Sasha, Thank you for your feedback! We’re glad our onboarding and support have been helpful. We know getting started with a new CRM can be a bit confusing, and we’re here to help. It’s great to hear Pipedrive is helping you organize leads, track deals, and automate emails! Best regards, Pipedrive Team ### 2. Excellent CRM with a clean uncluttered UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Pipedrive?** My single-most favourite feature of Pipedrive is how it prompts the user to create follow-up activities whenever you complete an activity. This action-driven approach is extremely helpful in keeping momentum on driving sales forwards, and is the reason I chose Pipedrive over other CRM options. Each time I complete a sales activity I get a dual sense of accomplishment from checking a task off, and motivation from defining what my next action will be. Additionally, I like the UI which is simple, clean, and easy to navigate. I also like the distinction between leads and deals which aligns very well with my mental model for sales. It is also fast, and easy to use, and was quick to set up for my needs. **What do you dislike about Pipedrive?** What I dislike about Pipedrive is that the side menu on some pages has buttons for features that are not available in my subscription tier. I find these distracting, and I wish they could be hidden. I also dislike that "new activity created" is not available as a trigger event for integration with Asana, so it is not possible (AFAIK) to automate new task creation in Asana when I create a new activity in Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The main problem Pipedrive is solving is being a single source of truth for capturing contact and lead information on the fly, and management of this information as they convert into deals. The forms and UI make this easy and a pleasure to use. **Official Response from Jorge R.:** > Hi, Thank you for your detailed and thoughtful feedback! We're thrilled to hear how much you value Pipedrive’s action-driven approach, it’s great to know that the follow-up activity prompts are helping you maintain momentum and stay motivated. It's also encouraging to hear that our UI and lead/deal distinction align well with your workflow and mental model. We appreciate your suggestions regarding UI clarity and Asana integration triggers. Your points are valid, and we’ve shared your feedback with our product team as we continually work to improve the experience for all subscription tiers. Thanks again for choosing Pipedrive! Best regards, Pipedrive Team ### 3. Pipedrive is the definition of efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Ross E. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Pipedrive?** Its so easy to use and really makes me efficient and able to sell without hesitation. I am very happy I now use pipedrive **What do you dislike about Pipedrive?** It. exactly what I need.Very happy with pipdrive **What problems is Pipedrive solving and how is that benefiting you?** I never forget leads or my daily activities. Its very easy to use. I love pipedrive. It resolves all my efficiency issues. Very happy **Official Response from Jorge R.:** > Hi Ross, Thank you so much for your kind words! We’re thrilled to hear that Pipedrive helps you stay efficient, keep on top of leads and daily activities, and sell with confidence. It’s fantastic to know it fits exactly what you need. We truly appreciate your support and are so happy you love using Pipedrive! Best regards, Pipedrive Team ### 4. Simple CRM, But Needs More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Ben . **Reviewed Date:** August 05, 2025 **What do you like best about Pipedrive?** I appreciate that Pipedrive is pretty easy to get started with and offers a simple solution for CRM needs, avoiding the complexity and excess of more extensive systems like Salesforce. It's great for basic tasks, functioning effectively as a glorified spreadsheet. **What do you dislike about Pipedrive?** I find Pipedrive lacks flexibility, particularly in how information can flow in and out of the system. It doesn't support seamless data integration as well as I'd hoped. While Zapier offers some workaround capabilities, I wish these features were more inherent within Pipedrive itself. Additionally, I find the product more of an advanced spreadsheet rather than a sophisticated CRM because it doesn't match the complexity of others like Salesforce, yet it's not free. I feel that Pipedrive should either offer more advanced features to justify its cost or be available for free due to its simplicity. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive solves basic CRM needs with simplicity, making it easier than more complex solutions like Salesforce, but I wish for better data flow and built-in integrations. **Official Response from Jorge R.:** > Hi Ben, Thank you for your detailed and honest feedback! We’re glad to hear that you appreciate how easy it is to get started with Pipedrive and that it's serving your core CRM needs without the complexity of larger platforms. Keeping things simple and user-friendly is something we aim for, especially for teams that need to hit the ground running. At the same time, we completely understand your concerns around data flexibility and integration. Your point about relying on external tools like Zapier is noted, we’re always exploring ways to make Pipedrive more powerful out of the box, especially when it comes to native integrations and advanced automation. Your perspective on the cost-value ratio is also helpful and will be shared with our product team. Best regards, Pipedrive Team ### 5. Intuitive CRM with Seamless Outlook Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Business Development Manager **Reviewed Date:** August 05, 2025 **What do you like best about Pipedrive?** I love the intuitive setup of Pipedrive, making it easy to implement with the help of short instructional videos. The drag-and-drop feature on the dashboard is convenient for managing projects and tracking their progress over time. Additionally, the seamless integration with Outlook allows for effective communication tracking, enhancing my workflow. I appreciate having all my contacts in one accessible place, simplifying contact management and linkage to projects. **What do you dislike about Pipedrive?** I would like to be able to add various labels, which I'm discussing with the admin. Additionally, from a business development perspective, it would be really good to be able to share in the software the amount of money being spent on networking with certain individuals or companies, and to see this data summed up monthly, quarterly, or yearly to relate it to business outcomes. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to centralize my contacts, link them to projects, and simplify timeline management. It keeps communications organized and boosts my sales by aiding in KPI tracking for bonuses. **Official Response from Jorge R.:** > Hi Karen, Thank you for your thoughtful and detailed feedback! We're glad to hear that Pipedrive’s intuitive setup, drag-and-drop functionality, and Outlook integration are supporting your workflow and helping you stay organized and focused on your goals. We also appreciate your suggestions around custom labels and tracking networking spend, both are insightful ideas that highlight the importance of deeper business development insights. We’ll make sure to share this feedback with our product team. Best regards, Pipedrive Team ### 6. Effortless Setup and Seamless API Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jānis B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I like the automations that Pipedrive offers and the availability of API integration. It's great that Pipedrive has a lot of standard integrations, and the API documentation makes it really easy to connect to anything I need. I also appreciate the simplicity of the platform, and the initial setup was super easy. **What do you dislike about Pipedrive?** At this point like all **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for reporting, planning, and organizing. It offers fantastic API integration thanks to great documentation, allowing connections to anything needed, and its simplicity and automations are key benefits. **Official Response from Jorge R.:** > Hi Jãnis, Thank you for the detailed review! We’re glad to hear you’re enjoying Pipedrive’s automations, API flexibility, and wide range of integrations. It’s great to know the clear API documentation and simple setup made it easy to get started and connect everything you need. We’re happy Pipedrive is supporting your reporting, planning, and organization so effectively. Best regards, Pipedrive Team ### 7. Exceptional CRM - easy to implement and use immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Pipedrive?** The user interface is extremely simple and allows an 'at a glance' view of your sales pipeline. You can also customise the side ribbon to remove anything that is irrelevant which provides a very clean interface when compared to other CRMs. I also love the fact that it doesn't attempt to be something it isn't. It is literally plug and play with a very easy edit to the sales pipelines if required. We used it right out of the gate and have found it invaluable in our daily business to keep on top of opportunities. Client support is exceptional - all questions are answered quickly. We have also found integrations to work very well with other platforms (we integrate with Zapier to Google Calendar and others). **What do you dislike about Pipedrive?** Email integration/inbox could be better from a labelling perspective. It would be great to have the ability to create email subfolders to 'file' away the inbox so it could be used standalone. This would keep sales teams 'in the box' entirely within the CRM on a daily basis and encourage better overall usage of the software. **What problems is Pipedrive solving and how is that benefiting you?** Overall view of the business opportunities and management of existing contracts including provision of detailed notes and communication trail. **Official Response from Jorge R.:** > Hi Anthony, Thank you for your thoughtful and detailed feedback! We're thrilled to hear that Pipedrive’s intuitive interface, customizable layout, and smooth integrations are helping your team stay on top of opportunities and manage daily operations with ease. It’s also great to know that our support team has met your expectations, we’ll be sure to pass on your kind words. We appreciate your suggestion regarding improvements to the email integration and inbox functionality. Keeping sales teams fully engaged within the CRM is an important goal, and your input provides valuable insight into how we can continue to enhance the experience. Best regards, Pipedrive Team ### 8. User-Friendly and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Amy L. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like that Pipedrive is very user-friendly and simple to use. I use it for my work to keep up with my daily tasks, schedule appointments, and communicate with clients. Everything organizational is managed well with Pipedrive. The initial setup was very easy, and I'm very likely to recommend it to a friend or colleague, rating it a 10 out of 10. **What do you dislike about Pipedrive?** Nothing to share **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my daily tasks, schedule appointments, and communicate with clients. It solves everything organizational. **Official Response from Jorge R.:** > Hi Amy, Thank you for your feedback! We’re thrilled to hear that Pipedrive’s user-friendly design and easy setup help you manage daily tasks, schedule appointments, and communicate with clients. We really appreciate your high rating and recommendation! Best regards, Pipedrive Team ### 9. Streamlined Sales Management with Smart Automation & Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bassel N. | Senior Business Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Pipedrive?** Pipedrive has significantly improved how we manage and track our sales pipeline. The platform stands out for its intuitive automation features, which save us time on repetitive tasks and ensure nothing slips through the cracks. I’m particularly impressed with the AI-powered insights and suggestions, which help our team prioritize leads and focus efforts where they matter most. It’s clear that Pipedrive is evolving with the needs of modern sales teams. Additionally, the account management support has been exceptional. The follow-ups are timely, relevant, and genuinely focused on helping us maximize the value of the platform. Overall, Pipedrive strikes a perfect balance between user-friendliness and advanced functionality. Highly recommended for any team looking to bring intelligence and efficiency into their sales process. **What do you dislike about Pipedrive?** I do see some limitations in how flexible or granular the automations can be, especially when dealing with more complex workflows. I’d love to see further enhancements in this area to make it more dynamic and adaptable to diverse sales scenarios. **What problems is Pipedrive solving and how is that benefiting you?** centralized system **Official Response from Jorge R.:** > Hi Bassel, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Pipedrive has made a meaningful impact on how you manage and track your sales pipeline. It's great to know that our automation features and AI-powered insights are helping your team stay focused and productive. We’re especially glad to hear that our account management support has been a strong point for you, our goal is always to provide relevant, proactive guidance to help our customers succeed. We also appreciate your feedback regarding automation flexibility. Continuous improvement is a priority for us, and insights like yours help shape future enhancements. We’ll be sure to pass this along to our product team. Best regards, Pipedrive Team ### 10. User-Friendly with Powerful Automations, Reporting Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Abbie N. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pipedrive?** I find Pipedrive easy to use and appreciate its great automation features. The training hub is fab. **What do you dislike about Pipedrive?** Reporting **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for customer lifecycle and sales tracking. It's easy to use, the automations are great, and the training hub is fab. **Official Response from Jorge R.:** > Hi Abbie, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and that the automation features and training hub have been helpful. We also appreciate your feedback about reporting and will share it with our team as we continue working to improve the platform. Best regards, Pipedrive Team ### 11. Organization and practicality in daily life **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | analista de sucesso cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Pipedrive?** I like the intuitive way of visualizing the deals in the funnel, which makes it easier to track each client's stages. **What do you dislike about Pipedrive?** I miss more complete integrations in some features, and sometimes some reports could be more customizable. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is solving the difficulty I had in organizing and tracking all ongoing contacts and negotiations. Now I can have a complete view of the sales funnel, set priorities, and ensure no customer is left without a response. This has brought more productivity, agility in service, and increased conversions. **Official Response from Jorge R.:** > Hello Laura, Thank you for your feedback! We are happy that Pipedrive helps you stay organized, track your sales funnel, and increase productivity and conversions. We also appreciate your suggestions about integrations and reports, they are very valuable for us to continue improving. Regards, Pipedrive Team ### 12. Wonderful and simple sales solution for small businesses. **Rating:** 4.5/5.0 stars **Reviewed by:** Tosin O. | Founding Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Pipedrive?** Our small service-based business loves Pipedrive. It has everything we need to track leads. It helps visualize our pipeline and project revenue. Its an amazing reminder of when we need to go out and prospect, if we can see there aren't enough deals in motion. It is easy to use, and only took a couple of hours to set up and implement into our business. We refer back to it almost daily. **What do you dislike about Pipedrive?** I would like a more robust project management system with the ability to assign tasks to team members without having to pay for an additional account. Additionally, I wish there was more seamless integration with Calendly, or a better booking system internally. My main critique is the amount of nickel-and-diming for features. It is nice to have affordable plans, but there are so many add ons and levels that the price could become incredibly high quickly if you're not strategic with how you select packages. **What problems is Pipedrive solving and how is that benefiting you?** We primarily use Pipedrive to track leads and potential media placements. The main benefit is being able to see when our pipeline is drying up and set reminders to nurture relationships. **Official Response from Jorge R.:** > Hi Tosin, Thank you so much for sharing your experience with Pipedrive! We're thrilled to hear how well it's supporting your business. By helping you stay proactive with prospecting. It’s great to know the setup was quick and that it’s become such an integral part of your daily operations. We also appreciate your constructive feedback. The points you raised around project management features, integration with Calendly, and pricing structure are valuable and have been noted. We're continuously working to improve the platform and offer more value without complexity or surprise costs. Your input helps guide that evolution. Best regards, Pipedrive Team ### 13. Best CRM Yet **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Pipedrive?** Ability to curate the platform to our business. We were able to add little descriptive details that made it so much easier to get a good idea of our customer base. We were up and running in under a week, set up was so easy. We use it daily to keep track of our tasks. Everyone caught on very fast. **What do you dislike about Pipedrive?** The only dislike I would have would be when creating contacts or importing contacts, the organization and people section is confusing. Took us 5 tries to get our import to look right or not fail. **What problems is Pipedrive solving and how is that benefiting you?** Update progress with our deals, so we can all see who is making progress and how we can help eachother. **Official Response from Jorge R.:** > Hi Maxwell, Thanks for sharing your experience! We’re happy to hear that you found Pipedrive easy to customize and quick to implement, it’s great that your team was able to get up and running so efficiently. We appreciate your feedback regarding the contact import process and how it could be clearer. Our product team is always working on ways to make setup and data management smoother, so your input is very valuable. Best regards, Pipedrive Team ### 14. User-Friendly with Excellent Support and Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | Patient Coordinator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** Easy to use and understand. User friendly. Customer support is quick to respond and it has a lot of great features. **What do you dislike about Pipedrive?** No complaints. They take care of any and all issues quick. **What problems is Pipedrive solving and how is that benefiting you?** We can set our important tasks and reminders to make sure our patients get the best care possible. **Official Response from Jorge R.:** > Hi Kat, Thank you for your feedback! We’re glad to hear that you find Pipedrive easy to use, user-friendly, and supported by a responsive customer service team. It’s great to know the features are helping you stay on top of tasks and reminders to provide the best care for your patients. We appreciate your kind words and are always here if you need any support! Best regards, Pipedrive Team ### 15. Automation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Michał K. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Pipedrive?** I’ve been responsible for rolling out Pipedrive across our organization, and what I appreciate most is how seamlessly it integrates with other systems. Its robust, well‑documented API and the ability to build custom apps let us tailor the platform exactly to our needs, while the extensive marketplace of pre‑built integrations means we rarely have to start from scratch. At the same time, Pipedrive remains refreshingly simple and reliable as a CRM. Even colleagues who are barely comfortable with basic computer tasks can pick it up quickly and navigate day‑to‑day activities without extensive training. That intuitive ease of use was a huge help during our implementation, and the fact that we can extend functionality through API and custom apps without sacrificing simplicity for end‑users makes it a perfect fit for teams of all technical levels. **What do you dislike about Pipedrive?** One thing I’d like to see improved is more flexible pricing options per user. Right now Pipedrive bills strictly on a per‑seat basis, which can be limiting for smaller teams or occasional users. It would be great to have the option to pay either per user or based on actual usage—similar to Microsoft licensing, where you can choose a flat per‑user fee or a consumption‑based model (e.g., pay only for the features or hours you actually use). That kind of flexibility would help companies optimize costs and scale more predictably. **What problems is Pipedrive solving and how is that benefiting you?** Since we started using Pipedrive, all of our customer data lives in one centralized location—no more hunting through spreadsheets or email threads to find a phone number or past conversation. Every call, email, and meeting note is logged right alongside the deal, so we never lose track of how and when our team has interacted with a prospect. On top of that, all incoming leads flow straight into each salesperson’s Pipedrive account via our integrations, meaning no one has to play “find the new lead” or manually copy details over. It’s been a game‑changer for our workflow: everything is visible, organized, and immediately actionable, so our team can focus on building relationships instead of wrestling with fragmented data. **Official Response from Jorge R.:** > Hi Michał, Thanks so much for your thoughtful and detailed feedback! We're thrilled to hear how well Pipedrive has worked for your team, from seamless integration and API customization to its simplicity for users of all technical backgrounds. It's great to know the balance of power and ease of use made your rollout smooth and effective. We also appreciate your honest feedback on pricing flexibility. Your suggestion around usage-based options is noted and has been shared with our product team, it's insights like these that help us evolve. Thanks again for choosing Pipedrive, and we're excited to keep supporting your growth! Best regards, Pipedrive Team ### 16. Robust CRM that Streamlines Deal Management **Rating:** 4.5/5.0 stars **Reviewed by:** Monte H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is easy to use and offers good reports. It definitely helps us win more deals and know when to get rid of deals, which is really useful. I also find it relatively easy to set up. **What do you dislike about Pipedrive?** nothing **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage the pipeline and outreach, and it helps me win more deals and know when to get rid of deals. **Official Response from Jorge R.:** > Hi Monte, Thank you for your review! We’re glad to hear that Pipedrive is easy to use, simple to set up, and helps you manage your pipeline and outreach more effectively. It’s great to know the reports and deal visibility are helping you win more deals and focus on the right opportunities. Best regards, Pipedrive Team ### 17. Pipe, evolution of the organization **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael M. | Vendedor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** Pipeline visualization (sales funnel): dragging and dropping opportunities between stages is very intuitive. Organization of the sales flow: you can clearly see at which stage each negotiation is and which ones need immediate attention. Easy integrations: connects with email, WhatsApp, calendars, and other tools without complication. Automation: helps reduce manual tasks, such as automatic reminders and follow-ups. Simple and useful reports: allows you to track goals and results in a very visual way. **What do you dislike about Pipedrive?** Only the data visualization part in the dashboards, I believe it could improve **What problems is Pipedrive solving and how is that benefiting you?** Information question. In which certain fields were created to facilitate the visualization of information. **Official Response from Jorge R.:** > Hello Rafael, Thank you for sharing your experience! We are happy to know that the pipeline visualization, sales flow organization, integrations, automations, and reports of Pipedrive are helping to optimize your workflow and track opportunities. We appreciate your feedback on the data visualization on the dashboard, this is helpful for us to continue improving the platform. Regards, Pipedrive Team ### 18. Pipedrive was our selected CRM following a selection process. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Pipedrive?** I have enjoyed using Pipedrive since we selected the platform, the pipeline function is perfect for our business, as we can completely customise the different sections of the pipeline and set "weighted" probability to each section. This is a very helpful feature. The overall ability to customise almost everything is a huge benefit and why I would recommend Pipedrive to companies in our industry especially. **What do you dislike about Pipedrive?** I think could be big improvements to the prospector add on. We have used this since we selected Pipedrive and although we were told this used information from Cognism, I do not feel this has access to much information as the amount of phone numbers it finds is very limited compared to Cognism and other data tools. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive truly helps with sales management and analysis. It shows everything very clearly and the AI tool for generating insights and reports is very useful. **Official Response from Jorge R.:** > Hi, Thank you so much for your detailed and thoughtful review! We're glad to hear that the customizable pipeline and weighted probability features are such a great fit for your business needs. It's especially rewarding to know that Pipedrive's flexibility supports companies in your industry effectively. We also appreciate your honest feedback regarding the Prospector add-on. We're continuously working to enhance the quality and depth of data available through our tools. Best regards, Pipedrive Team ### 19. After trying three CRMs. The best on the market, without a doubt. **Rating:** 5.0/5.0 stars **Reviewed by:** Maximiliano B. | Vendedor y director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** There are many points, but the focus on problem-solving solutions, the interface environment, the simplicity yet productivity is excellent. **What do you dislike about Pipedrive?** Nothing. I have nothing to comment on at this point. For me, everything is correct. **What problems is Pipedrive solving and how is that benefiting you?** the interface the use of day-to-day. This makes my day-to-day in sales fast and organized. **Official Response from Jorge R.:** > Hi Maximiliano, Thanks for your feedback! We're happy to hear that Pipedrive’s simple, productive interface helps keep your daily sales work organized and efficient. It’s great to know everything is running smoothly for you. If you ever need anything, we’re here to help! Best regards, Pipedrive Team ### 20. Intuitive Dashboard and Instant Reporting Make This a Standout Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Pipedrive?** The product is simple and very intuitive to use. My favourite part is the dashboard and reporting features. There's no wait time for it to process your data, which is what most sellers want. The base plan comes with good features and lets you get a good feel for whether you want to upgrade or not. **What do you dislike about Pipedrive?** Lack of AI features and missing some sophisticated details in the leads and contacts sections. **What problems is Pipedrive solving and how is that benefiting you?** Pipeline visibility and organisation of contacts **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear that you find Pipedrive simple, intuitive, and fast, and that the dashboard and reporting features help with pipeline visibility and contact organization. We also appreciate your input about AI features and more advanced details in the leads and contacts sections, this is valuable feedback for our team. Best regards, Pipedrive Team ### 21. Pipedrive: A Game-Changer for Our Sales Management **Rating:** 4.5/5.0 stars **Reviewed by:** José C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Pipedrive?** We have been using Pipedrive for a long time, and it has proven to be an excellent CRM for managing our sales process efficiently. What we appreciate the most is how easy it is to use—even for team members who are not tech-savvy. Its customizable configuration allows us to tailor workflows and pipelines to our specific needs, making the system truly adaptable. Additionally, Pipedrive is highly scalable, offering different tiers to match our growth. Currently, we are on the Advanced plan, which provides the perfect balance of features and usability. Another major advantage is the integrated Campaigns tool, which helps us streamline our communication with leads and customers. On top of that, Pipedrive offers numerous integrations that further enhance our sales and marketing capabilities. Overall, Pipedrive is a powerful yet user-friendly CRM that has greatly improved our sales efficiency. Highly recommended for businesses looking for a scalable and customizable solution! **What do you dislike about Pipedrive?** While Pipedrive is a great CRM, we have experienced occasional technical issues. Sometimes, the system loses connection or suffers from high latency, which can slow down workflows. Additionally, when composing emails, errors occasionally occur, forcing us to rewrite messages. Another limitation is the restricted use of custom fields in report generation, which can be frustrating when trying to extract specific insights. However, none of these issues are critical, and they do not significantly impact the overall usability of the platform. **What problems is Pipedrive solving and how is that benefiting you?** Thanks to Pipedrive, we have an organized sales process that allows us to track every stage efficiently. The tool enables us to monitor progress, manage leads, and follow up on opportunities in a way that would not be possible without it. This structured approach has significantly improved our sales workflow and overall productivity. **Official Response from Jorge R.:** > Hi José. Thank you for taking the time to share your detailed feedback! We're thrilled to hear that Pipedrive has been a valuable tool in streamlining your sales process and that you appreciate its ease of use, customization, and scalability. It's great to know that the Campaigns tool and integrations are helping enhance your sales and marketing efforts. We also appreciate your constructive feedback regarding occasional technical issues and reporting limitations. Our team is continuously working on improving performance and reliability, and we’ll make sure to pass your insights along to our product team. If you ever encounter specific challenges, please don’t hesitate to reach out to our support, we’re always here to help! Best regards, Pipedrive Team ### 22. a lot of hurdles for minimum output **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Pipedrive?** user experience was useful and simple though offerings convoluted **What do you dislike about Pipedrive?** too much in one stone not enough streamlined offering **What problems is Pipedrive solving and how is that benefiting you?** clear pipeline **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you found Pipedrive easy to use and that it's helping you maintain a clear view of your sales pipeline. We also appreciate your comments about our offerings. We understand the importance of keeping things simple and streamlined, and feedback like yours helps us identify ways to improve the overall experience. Best regards, Pipedrive Team ### 23. Pipedrive keeps things straightforward and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Pipedrive?** CRM Software Review – Focus on Pipedrive Over the years, I have experimented with several Customer Relationship Management (CRM) tools, all promising to streamline sales processes and improve client management. However, many of them felt either too complex, too rigid, or simply overwhelming in day-to-day use. My experience with Pipedrive has been refreshingly different. User Experience and Interface Since adopting Pipedrive, I’ve noticed a significant shift in how I approach my daily administrative and sales-related tasks. The interface is clean, intuitive, and uncluttered, which makes it easy to stay focused and productive. Unlike other CRMs that try to do too much at once, Pipedrive keeps things straightforward and efficient, allowing me to enjoy using the tool rather than feeling burdened by it. **What do you dislike about Pipedrive?** It can become rather expensive for small business when adding functionality and users. **What problems is Pipedrive solving and how is that benefiting you?** What sets Pipedrive apart is its intuitive and uncluttered interface. Unlike some CRMs that can feel overwhelming or bloated with features, Pipedrive is refreshingly streamlined. Its clean design and user-friendly layout make it easy to navigate, even for users without a technical background. In fact, I’ve found myself actually enjoying my daily administrative routines—a stark contrast to how I used to feel about CRM work. **Official Response from Camilla Pacheco:** > Hello, Thank you for sharing your experience! We’re delighted to hear that Pipedrive’s straightforward and intuitive design is helping you stay focused and productive. We completely understand the concerns around costs as your business grows, and please know we’re always working to provide flexible options that deliver great value at every stage. If you ever need any support or have questions, don’t hesitate to reach out — we’re here to help. Best regards, Pipedrive Team ### 24. Can't renew, support not helping in >30days, shut down CRM for >24 hrs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** Deals pipeline, Reports dashboards, Contacts. **What do you dislike about Pipedrive?** Pipedrive has changed plans and functionality. So I wanted to speak with sales/support and make changes before rolling over our subscription. I reached out to them over 20 times on email, chat, and a meeting over a 30-day period. I tried to renew online but it said it couldn’t and to call support – I have been and they are NOT helping?! Support wasn’t resetting our subscription as they said they would, as we had discussed over and over again. And they lied about saying they would not shut down our account until they had sorted it out on their end; instead they shut us down – so we have been without a CRM for over 24 hours?!! Do not use Pipedrive – their support is terrible. **What problems is Pipedrive solving and how is that benefiting you?** Sales **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced with your subscription and support. We understand how stressful it must have been to be without access to your CRM, and we truly regret that the situation occurred. We’re glad to confirm that the issue has now been fully resolved, and the necessary adjustments have been made to ensure your subscription and account are working correctly. Your experience has highlighted areas where we can improve, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope your experience with Pipedrive moving forward is smooth and seamless. Best regards, Pipedrive Team ### 25. Simple, Powerful, and Part of My Daily Routine **Rating:** 5.0/5.0 stars **Reviewed by:** Shifans R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Pipedrive?** I’ve been using Pipedrive every single day, and honestly, I can’t imagine managing my sales pipeline without it anymore. Ease of Use: It’s super easy to navigate. Everything just makes sense—from adding leads to tracking deals, it doesn’t feel like you need a manual to get things done. Ease of Implementation: Setting it up was quick and hassle-free. I was up and running in no time, which is rare with most CRMs I’ve tried before. Frequency of Use: I use it daily. It’s become part of my routine—like checking emails or making calls. It keeps me organized and focused on what matters. Number of Features: There’s a solid set of features without it being too complicated. I love how it has just what I need—nothing bloated or overwhelming. Ease of Integration: It connects well with the other tools I’m using, which saves me a lot of time bouncing between platforms. Overall, Pipedrive has made my work life so much easier. It’s simple, reliable, and gets the job done. Definitely a tool I’d recommend to anyone in sales or business development. **What do you dislike about Pipedrive?** Everytime i marked an activity as done in the leads, it doesn't auto-populate to create a new one. Probably there is an option but i couldn't find one **What problems is Pipedrive solving and how is that benefiting you?** Daily sales tracking was difficult to do. but with PD its get better and better **Official Response from Jorge R.:** > Hi Shifans, Thanks so much for sharing your experience! It’s fantastic to hear how Pipedrive has become such an integral part of your daily workflow and that the platform’s simplicity and feature set are hitting the mark for your sales needs. We’re especially glad to hear how easy it was for you to get started and how well it integrates with your other tools. Regarding your note on activities not auto-generating after being marked as done, there is a way to automate follow-up tasks, and our support would be happy to guide you through setting that up so your process flows even more smoothly. Best regards, Pipedrive team ### 26. Effortless Setup, Streamlined Sales Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Cristopher C. **Reviewed Date:** December 06, 2025 **What do you like best about Pipedrive?** I like how Pipedrive makes it easy to keep everything organized. The deal pipeline is really useful because I can take one glance at it and see where all of my needs are at. Setting up Pipedrive was really easy and I had it done in about fifteen minutes. **What do you dislike about Pipedrive?** I wish that you could create an activity that shows up on both contact cards and deal cards. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing customer leads and ensuring follow-ups through emails and phone calls. **Official Response from Jorge R.:** > Hi Christopher, Thanks for your feedback! We’re glad Pipedrive helps you stay organized and that setup was so quick. Kindly reach out to our support about showing activities on both contact and deal cards,m they will gladly assist you. Best regards, Piperive Team ### 27. Streamlined For Sales - Focused On Pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Scott W. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Pipedrive?** Pipedrive is refreshingly straightforward and purpose-built for managing sales, leads, and pipelines. What I appreciate most is that its CRM philosophy is centered around deals and lead progression—not marketing. Plus, the wide range of integrations, especially with tools like Dux-Soup for LinkedIn lead generation, makes it incredibly versatile for sales teams. Since i use it every day it's wonderful they have great support and easy to get up and running. **What do you dislike about Pipedrive?** It’s hard to pinpoint a true dislike, but coming from a HubSpot background, I did need to adjust my workflow to get the most out of Pipedrive. Some features and processes work differently, which took a bit of getting used to—but I believe that’s more a reflection of my past experience than a flaw in the platform itself. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has filled a major gap for us—we didn’t have a CRM before, so having everything centralized, including calendar sync and activity tracking, has been a game-changer. It helps us keep momentum with prospects without letting anything slip through the cracks. I average 8–14 meetings a day, so I rely on Zapier to auto-log Zoom AI summaries into Pipedrive records. That automation is a dream and saves me countless hours of manual updates. **Official Response from Jorge R.:** > Hi Scott, Thank you for the thoughtful and insightful review! We're thrilled to hear that you find Pipedrive refreshingly straightforward and purpose-built for sales teams. It’s great to know that the deal-focused approach, ease of use, and integration capabilities are making a positive impact on your workflow. We also appreciate your perspective on transitioning from other CRMs; adapting to a new platform can take time, and we're glad to hear our support team helped make that process smoother. We're here to keep supporting your success every step of the way! Best regards, Pipedrive Team ### 28. Effortless Navigation Makes Pipedrive a Standout CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Dillan M. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** The most helpful thing about Pipedrive is the ease of access and how easy it is to navigate around the software. One of the best CRMs I've ever used! **What do you dislike about Pipedrive?** There's not much to dislike about Pipedrive, it's just all around a good software! **What problems is Pipedrive solving and how is that benefiting you?** The biggest problem its solving for me is the follow up system. **Official Response from Jorge R.:** > Hi Dillan, Thank you so much for your feedback! We're thrilled to hear that Pipedrive’s intuitive navigation and ease of use stand out for you, it’s great to know it’s one of the best CRMs you’ve worked with. We’re also glad the follow-up system is making a meaningful difference in your workflow. If you ever have ideas or suggestions as you continue using Pipedrive, we’re always here and happy to help! Best regards, Pipedrive Team ### 29. Total Control of Prospects and Companies in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Mauricio C. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Pipedrive?** That I can have control of all my prospects and companies in one place **What do you dislike about Pipedrive?** Suddenly it is confusing with companies, deals, and contacts to be able to make notes. **What problems is Pipedrive solving and how is that benefiting you?** I can provide more precise follow-up and have context for each client. **Official Response from Jorge R.:** > Hi Mauricio, Thank you for your feedback! We’re glad to hear that Pipedrive helps you keep all your prospects and companies in one place, making follow-ups more precise and providing context for each client. We appreciate your note about managing companies, deals, and contacts. Our team is always here to help you get the most out of these features! Best regards, Pipedrive Team ### 30. Keeps Me Organized and On Track **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney E. | Recruiting Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** keeps me organized! I like the bulk edit options **What do you dislike about Pipedrive?** sometimes it 'sticks' - deselecting a box sometimes can't be done, it doesn't save an email you drafted. **What problems is Pipedrive solving and how is that benefiting you?** It's keeping it clear - for the team - to understand which deals need followed up on **Official Response from Jorge R.:** > Hi Courtney, Thank you for your feedback! We're happy Pipedrive helps you stay organized and that the bulk edit options are useful. Great to hear it’s helping your team know which deals need follow-up. If you need anything, we're here to help! Thanks for pointing out the issues with boxes sticking and draft emails not saving, this helps us improve. Best regards, Pipedrive Team ### 31. Smooth Setup, Strong Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Pipedrive?** Its ease of use and intuitive design – everything feels logical and simple, so the team was able to get started straight away without a steep learning curve. Reporting is powerful and flexible, making it easy to track performance and spot opportunities. Very easy to implement. Customer services were helpful when I had questions. **What do you dislike about Pipedrive?** Deal pages can feel cluttered, with too many default fields that can’t be hidden, and while the core pricing is good, costs can creep up with add-ons. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has streamlined our sales pipeline management, replacing a clunky, time-consuming CRM with a fast, intuitive system. It’s improved visibility across the team, made reporting effortless, and allowed us to track deals and performance in real time. As a result, we’re saving time, making better decisions, and focusing more on winning business rather than wrestling with software. **Official Response from Jorge R.:** > Hi, Thanks for sharing your detailed feedback! We’re so pleased to hear that Pipedrive’s ease of use, intuitive design, and powerful reporting have helped your team hit the ground running and streamline sales management. It’s great to know our customer service team could support you along the way. We appreciate your suggestions about deal page clutter and pricing transparency, feedback like this helps us continue refining the experience to keep it as clear and cost-effective as possible. We’re glad Pipedrive is helping you save time, improve visibility, and focus on closing more deals. Best regards, Pipedrive Team ### 32. Effortless Sales Structuring with Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paul T. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive's multi-platform options, which are smart and intuitive. It allows me to build and follow prospects, guiding them through the buying acquisitions program and perform actions at the right moments like calling and mailing. The initial setup was the easiest, which was a big plus. **What do you dislike about Pipedrive?** maybe shortening the clicks to action **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows me to build and follow prospects, manage them through the buying process, and take timely actions like calling or mailing. **Official Response from Jorge R.:** > Hi Paul, Thank you for your feedback! We’re glad to hear that Pipedrive’s multi-platform capabilities, intuitive design, and easy setup are helping you manage prospects and take timely actions throughout the buying process. We also appreciate your suggestion about reducing the number of clicks to perform actions, this is valuable input for our team. Best regards, Pipedrive Team ### 33. Amazing experience! The best Sales Platform ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Pipedrive?** After moving from HubSpot, what struck me most about Pipedrive is that it actually feels like it was built for sales teams. HubSpot, often felt bloated, with too much focus on marketing automation, email journeys, and “do-it-all” functionality. Pipedrive, on the other hand, keeps things clear, fast, and focused: pipelines, deals, follow-ups, and closing revenue. Great customer service. Overall, it’s been a great switch: clean UX, easier team onboarding, and just enough structure without drowning us in complexity. Pipedrive helps us stay in flow and focus on what matters - selling. **What do you dislike about Pipedrive?** I’m currently on the Advanced tier, and while it gets the job done, I do find it lacking in some key features that feel like they should be standard, especially compared to what’s bundled in elsewhere. For example, deeper reporting, revenue attribution, or integrations require an upgrade, which is a bit of a shame. Sales team was a bit pushy trying to convincing me when I was convinced already, many phone calls that could be emails etc **What problems is Pipedrive solving and how is that benefiting you?** We’re juggling sponsor/partner conversations, LP outreach, and startup dealflow all at once. Pipedrive gives us a simple way to track and prioritise each of those pipelines without getting overwhelmed. Instead of a mess of spreadsheets, we now have a clear view of who we’re speaking to, where things are at, and what needs follow-up across fundraising, partnerships, and startup sourcing. It’s helping us move faster, stay consistent with comms, and ultimately build better long-term relationships, without letting anything fall through the cracks. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re glad Pipedrive is helping your team stay focused on selling with a clear, easy-to-use platform. It’s great to hear the switch has improved your workflow and onboarding. We appreciate your feedback on feature availability and your experience with our sales outreach—we’ll share this with our team to improve. Thank you for choosing Pipedrive. We’re excited to keep supporting your success! Best regards, Pipedrive Team ### 34. Super easy user friendly crm system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** We've been thoroughly impressed with Pipedrive CRM. From the moment we started using it, its user-friendly interface stood out – it's so easy to navigate, even for those new to CRM systems. Beyond its simplicity, Pipedrive is remarkably efficient, streamlining our sales processes and saving us valuable time. What truly sets it apart is how comprehensively it incorporates all the essential tools we require, from lead management to activity tracking and reporting. It's an all-in-one solution that genuinely helps us stay organized and close more deals **What do you dislike about Pipedrive?** There's naturally a period of adaptation as we shift from a system we've used for so long, but we're confident in Pipedrive's capabilities and look forward to maximizing its potential. **What problems is Pipedrive solving and how is that benefiting you?** Disorganized Sales Processes and Lost Leads: Before Pipedrive, our sales process might have been less structured, relying on spreadsheets, individual notes, or a less intuitive CRM. This often leads to leads falling through the cracks, inconsistent follow-ups, and a lack of clear visibility into where each deal stands. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience with Pipedrive! We’re thrilled to hear how the user-friendly interface and all-in-one tools have made it easier for your team to stay organized and close more deals. Transitioning from an old system always takes a moment, but it’s great to see your confidence in maximizing Pipedrive’s capabilities. We’re here to support you as you continue refining your structured sales process and ensuring no leads fall through the cracks. If you need any tips to speed up your workflow as you fully adapt, don’t hesitate to reach out! Best regards, Pipedrive Team ### 35. Perfect Fit Without Extra Costs—Wish I'd Found It Earlier **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Mechanical Engineer / Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Pipedrive?** Exactly what we need without paying for customizations. It was really easy to import our outlook contacts and our array of excel sheets we were using for lead tracking. **What do you dislike about Pipedrive?** I haven't found anything that hasn't worked for us, just dislike that I didn't find it sooner. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping us manage our leads, turn them into deals and remind us to follow up on upcoming projects as well as proposals. This consolidates some of our efforts all into one place as well as give us insights to our sales performance. I had tried several other software options and this one aligned with our company very seamlessly. **Official Response from Jorge R.:** > Hi Scott, Thank you for the fantastic feedback! We’re thrilled to hear that Pipedrive fits your business needs so seamlessly and that the transition from Outlook and Excel was smooth. It’s great to know the platform is helping you consolidate efforts, stay on top of follow-ups, and gain visibility into your sales performance. We really appreciate your trust and kind words, we’re glad you found us, too! Best regards, Pipedrive Team ### 36. Pipedrive - The Wins and Losses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Pipedrive?** I would like to preface this review by saying I am not normally a person good at using a calendar, nor a day planner, which makes a tool like Pipedrive all the more invaluable. Additionally, rather than using pipedrive to track sales, we call them "deals" which will make the rest of the review make more sense. I'm not in sales full-time, but rather a jack of all trades at our office, so there are times where I am not using the software regularly for a week or two. We have several people at our office (relatively small, family-owned auction company). It is one of those work apps that is effective depending on how often you use it. I'm trying to integrate it more and more on a daily basis, whereas my colleague has at least a dozen Pipedrive tasks assigned per day. He's not super tech savvy either, but has integrated it into his daily routine flawlessly. So what I like best about Pipedrive includes: -How quickly you can onboard a brand new or older employee into the platform -How you can modify the columns and even create new separate sections for each employee to track their own deals with a different benchmark process -How well it synchs onto google calendar -Obviously, the feeling of pressing the deal won button (you get like a cyclist or ice skater animated graphic once in awhile, which is fun!) -How colleagues and managers can check the status of a deal without sending an email or making a phone call (let alone a zoom or in-office meeting!) -Very useful for an international company where we have employees in time zones all around the world traveling **What do you dislike about Pipedrive?** I would be lying if I said the customer support process couldn't be a bit better...Pipedrive relies heavily on their chatbot and I believe charges an additional fee for live tech support. The "Green / Grey / Yellow / Red" status prompts of sales/deals can also be a bit convoluted. Aside from grey meaning activity has been assigned for a follow-up and red meaning overdue, I've lost track of how to even reach the other colors. Seeing a sea of red after you've been working on other things for a week can be a little depressing. All of my other complaints have more to do with issues our office is having (arguing over what the columns should be called has been an ongoing saga for many years now!) and are less related to the platform itself. But hey, it's tech, no one can ever be truly satisfied after each update! **What problems is Pipedrive solving and how is that benefiting you?** Scheduling action items on google calendars. Acting as our guide for our weekly deal and business development meetings. **Official Response from Jorge R.:** > Hi, Thank you so much for sharing this detailed and genuine perspective on your Pipedrive experience. t’s great to know the quick onboarding, Google Calendar sync, and deal visibility across time zones have helped you and your colleagues stay aligned, even when you’re not using Pipedrive daily. And yes, we agree, there’s something special about pressing that “deal won” button! We appreciate your candid feedback on our support channels and the deal color statuses. Your notes help us better understand where clarity and improvements could further ease your experience, especially when returning after a busy week elsewhere in the business. Thank you again for choosing us to support your unique workflow, and please don’t hesitate to reach out if you need guidance. Best regards, Pipedrive Team ### 37. The best Sales CRM I’ve ever used! Here’s why Pipedrive stands out **Rating:** 5.0/5.0 stars **Reviewed by:** João Marcelo d. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is hands down the best sales CRM I’ve ever worked with. It strikes the perfect balance between simplicity and power, making it an essential tool in my sales process. What truly sets it apart is the flexibility of its insights and revenue forecasting. The system turns raw data into actionable intelligence, helping me anticipate results and make smarter decisions. **What do you dislike about Pipedrive?** I’d love to see more detailed reporting when it comes to products. Right now, the product-related insights are quite limited compared to the rest of the platform. For teams that rely heavily on product data for decision-making, this can be a gap. **What problems is Pipedrive solving and how is that benefiting you?** With Pipedrive, I’ve managed to cut down operational costs and speed up my sales cycle significantly. If you're serious about selling more and wasting less time, Pipedrive is the CRM you need. Highly recommended. **Official Response from Jorge R.:** > Hi João, Thank you for sharing such a thoughtful and detailed review! We're thrilled to hear that Pipedrive has become an essential part of your sales process and that our balance of simplicity and power is delivering real value. It’s great to know that our insights and forecasting tools are helping you make smarter, data-driven decisions. We appreciate your feedback about product-related reporting, this is an area we’re actively exploring, and comments like yours help guide our improvements. Reducing operational costs and accelerating the sales cycle is exactly what we aim for, so it's rewarding to know we're hitting the mark. Thank you for being part of the Pipedrive community! Best regards, Pipedrive Team ### 38. Using Pipedrive to follow inbound leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Pipedrive?** The scheduling in Pipedrive is phenomenal. I am able to schedule, meetings, follow ups, emails, phone calls, research, etc. I have been able to keep up on my job without issues and able to connect my important information when needed. I use this every single day and it works great and helps me keep up with all of the calls. **What do you dislike about Pipedrive?** I think categorizing information could be more in depth. I would like to be able to follow the leads only distributed in one certain month. If there is a way to do this already, the information to find it isn't easy to access. **What problems is Pipedrive solving and how is that benefiting you?** It helps me keep track of the process the lead goes through from the second the call comes in, till they accept or deny the job. I am able to schedule all sorts of things to help me keep up with what I need to be wathcing/ paying attention to. I have made a pipeline for every sales rep in my company and the stages the calls are in, so it is easy for me to track the employee's progress. **Official Response from Jorge R.:** > Hi, Thank you for sharing your detailed experience! It’s great to hear how Pipedrive’s scheduling features are helping you stay organized and on top of calls, meetings, and follow-ups every day. Regarding categorizing leads by the month they were distributed, kindly reach out to our support so that they can assist you. We appreciate having you as part of the Pipedrive community and are glad the platform is supporting your sales team’s growth and organization! Best regards, Pipedrive Team ### 39. Intuitive Interface That Makes Navigation a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Bjorn N. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Pipedrive?** I enjoy the user interface. It's easy to interpret and interact with. **What do you dislike about Pipedrive?** I dislike not being able to adjust the forms and remove unnecessary items but that's only because I'm not the admin. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive really helps management track our pipeline efficiently. **Official Response from Jorge R.:** > Hi Bjorn, Thanks for your feedback! We’re glad you’re enjoying the easy-to-use interface and that Pipedrive is helping your team track the pipeline effectively. We understand the limitation around form customization and appreciate you sharing that insight. Best regards, Pipedrive Team ### 40. Best CRM We’ve Used: Great UI, Integrations, Support, and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Pipedrive?** It is the best CRM we have ever used for it UI, integrations, performance, pricing, support, and AI features **What do you dislike about Pipedrive?** Lead uploading can have its issues due to the lead title feature, but that mainly is due to our excel structure **What problems is Pipedrive solving and how is that benefiting you?** email scheduling, templates, deal board and lead coverage **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re thrilled to hear Pipedrive stands out for you across UI, integrations, performance, pricing, support, and AI features. We also appreciate your note on lead uploading, this is helpful feedback, and we understand how data structure can impact that experience. Best regards, Pipedrive Team ### 41. User-Friendly CRM with Simple Setup, Price Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I like the UX and UI of Pipedrive and find it really user friendly. Most CRMs have complex workflows needing someone technical, but Pipedrive helps any nontechnical person manage their workflows really well. The initial setup was pretty easy, and the user interface makes it easy to onboard manually. **What do you dislike about Pipedrive?** Probably, pricing. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me structure my pipeline, organize my leads, and manage workflows without needing technical skills. The user-friendly UI and easy onboarding make it accessible. **Official Response from Jorge R.:** > Hi Wasin, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s user-friendly interface and easy setup are helping you manage your pipeline, organize leads, and handle workflows without needing technical skills. We appreciate your note about pricing and understand it’s an important factor. If you ever need guidance on getting the most value from Pipedrive, our team is always here to help! Best regards, Pipedrive Team ### 42. Great for Customer Insights, Training Recommended for Full Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Director of Technology, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Pipedrive?** It is a nice way to find customer information from a variety of sources **What do you dislike about Pipedrive?** In order to fully utilize the platform's capabilities, training for others is necessary. However, this requirement does not reflect negatively on the product itself. **What problems is Pipedrive solving and how is that benefiting you?** Communication between teams is an important aspect to consider. It can greatly influence how effectively projects move forward and how well everyone stays aligned. **Official Response from Jorge R.:** > Hi Jason, Thanks for sharing your experience! We’re glad to hear Pipedrive is helping you easily access customer information and improve team communication. We understand there can be a learning curve for new users, and we appreciate your feedback, our team is always working to make onboarding even smoother. Best regards, Pipedrive Team ### 43. Thanks for PipeDrive **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey B. | CBDO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Pipedrive?** Pipedrive stands out for its intuitive and highly visual sales pipeline management. The drag-and-drop interface makes it easy to manage deals, track progress, and prioritize activities. I particularly appreciate the seamless integration with tools like Gmail, Slack, and Zoom, which streamlines communication and scheduling. The customizable pipelines and automation features help reduce manual work and keep the team focused on closing deals. Reporting and insights are also strong, providing clear visibility into sales performance and bottlenecks. **What do you dislike about Pipedrive?** While Pipedrive is excellent for managing the sales process, its built-in project management and marketing tools feel somewhat limited compared to specialized platforms. Additionally, advanced features like workflow automation or email marketing are often locked behind higher-tier plans. For larger teams, permission settings could be more granular to better align with complex organizational structures. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive primarily for managing our sales pipeline and customer relationships. It helps us track leads from initial contact to deal closure, ensuring no opportunity is missed. We also use it to log communication, schedule follow-ups, automate repetitive tasks, and generate sales reports. Additionally, it serves as a central hub for collaboration between our sales and business development teams. **Official Response from Jorge R.:** > Hi Sergey, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you find Pipedrive’s visual pipeline and drag-and-drop interface intuitive and helpful in managing your sales process. It's great to know that the integrations and automation features are making your team's workflow smoother and more efficient. We also appreciate your feedback regarding our project management and marketing capabilities, as well as the granularity of permission settings. We’re always working to enhance Pipedrive based on user needs, and your insights help guide those improvements. Best regards, Pipedrive Team ### 44. Efficiency at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Pipedrive?** The overall UX is very streamlined and intuitive. As an account administrator and IT representative, I'm very pleased with how easy the implementation has been so far. Details such as a universal search bar, a quick and intuitive import/export system, the ability to update single/multiple records with just a few clicks, and the possibility to customize the interface according to our needs add up to a fantastic user experience. **What do you dislike about Pipedrive?** So far, I've only come across two details that have I see as potential points of improvement: 1. When creating views/filters, and adding a new filter option, the select box always opens by default, but closes on any first interaction. This (as I mentioned) is really just a detail, but since I create/update views and filters very frequently, it is something that also comes up frequently. 2. A more robust automation system would be really appreciated, with new triggers such as "contact entering/leaving a filter/view", or calculation properties that can do more than arithmetic operations and number type return values (ex. "if Property A > 3 return 'Qualified', else return 'Unqualified') **What problems is Pipedrive solving and how is that benefiting you?** Having a simple yet fully functional CRM platform, with integration options to Email marketing tools. **Official Response from Jorge R.:** > Hi, Thank you for this detailed and thoughtful review! We're glad to hear that Pipedrive's intuitive interface and streamlined implementation have made your CRM setup smooth and productive. Your feedback on filter behavior and your ideas for a more robust automation system are greatly appreciated, and we’ve shared them with our product team for consideration as we continue to enhance the platform. Thanks again for sharing your experience with us! Best regards, Pipedrive Team ### 45. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Pipedrive?** The tools, the metrics and the seemingly easy flow. The import templates were invaluable to get our info ported over from our other CRM. Optionality for the system is great for customizations. This is a sales heavy platform - exactly what we were looking for. **What do you dislike about Pipedrive?** This is a lot for people to get in a short amount of time if you need to be up and running. You'll need to watch videos or read articles. But once you understand the flow of Pipedrive it will come. Also, some feature creep is overwhelming. **What problems is Pipedrive solving and how is that benefiting you?** We have NO metrics. This solves our huge problem of not knowing project margin or close rate or ARR. **Official Response from Jorge R.:** > Hi, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive’s tools, metrics, and customizations are giving your team the sales-focused platform you were looking for, and that import templates helped make the transition smooth. We understand the learning curve can feel like a lot at first, and we appreciate your note about feature creep, once the flow clicks, we’re confident it will feel more natural, if you need any assistance, please reach out to our support. Best regards, Pipedrive Team ### 46. Pipedrive optimized and changed my way of working. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | proprietário, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use, my partner and I successfully and swiftly implemented the product into our daily routine with ease. We use it daily, and it facilitates the transfer of leads we capture through the funnel, thanks to the large number of available features. Although we haven't needed to use it, there is always a pop-up informing about the availability of customer support, and the ease of integration with other platforms. **What do you dislike about Pipedrive?** I have not yet identified any disadvantages, but I just suggested that more options for movement opportunities be applied on the same page in the interfaces. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has effectively changed the way I execute my work. With it, I find it easier to manage leads and sales stages, I don't lose contacts, and I don't let operations cool down. **Official Response from Jorge R.:** > Hi Lucas, Thank you for sharing your experience! It’s fantastic to hear that you and your partner found Pipedrive easy to implement and that it’s become a valuable part of your daily workflow. We're glad the platform’s features and smooth integrations are helping you manage leads and sales stages effectively. We appreciate your suggestion about adding more movement options on the same interface page, feedback like this helps us improve the user experience. Thanks again for choosing Pipedrive and for taking the time to share your positive experience! Best regards, Pipedrive Team ### 47. When adopted Pipedrive in 2021, the Sales Team engagement with a sales tool increased significantly. **Rating:** 4.5/5.0 stars **Reviewed by:** Hélder S. | Sales & Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Pipedrive?** We like how easy it is to work with Pipedrive. That is the general feedback from the team. We also see lots of new features being added and some are really nice to have and helps a lot on the daily tasks. **What do you dislike about Pipedrive?** It is not a problem with Pipedrive itself, but sometimes it is hard to adapt Pipedrive to our company needs. **What problems is Pipedrive solving and how is that benefiting you?** We are now able basically to centralize our Sales and Marketing activities in just one tool. Not all yet, but we are working on that. **Official Response from Jorge R.:** > Hi Hélder, Thank you for sharing your feedback! We’re glad to hear that your team finds Pipedrive easy to work with and appreciates the new features that support daily tasks. We understand that adapting the platform to specific company needs can take time, and we’re happy to see that you’re making progress in centralizing your Sales and Marketing activities. Best regards, Pipedrive Team ### 48. Effortless CRM with Minor Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. **Reviewed Date:** January 06, 2026 **What do you like best about Pipedrive?** I really like Pipedrive's ease of use. It's so simple to use and does 99% of what I need. The initial setup was very simple. I also appreciate the ability to track opportunities, pipelines, and touches efficiently. **What do you dislike about Pipedrive?** Mass follow-up can be cumbersome. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me track opportunities, pipeline, and touches with ease of use, covering 99% of my needs. **Official Response from Jorge R.:** > Hi Chris, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, simple setup, and tracking of opportunities, pipelines, and touches cover nearly all of your needs. We also appreciate your note about mass follow-ups, this is helpful feedback and something we’ll be sure to share with our team. Best regards, Pipedrive Team ### 49. Effective and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre G. | Team leaders, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Pipedrive?** Effective, understandable, and the statistics are clear **What do you dislike about Pipedrive?** There is really no point about this question. **What problems is Pipedrive solving and how is that benefiting you?** For our CRM ### 50. Super Intuitive and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Esther M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** Easy to make things, good videos and super intuitive **What do you dislike about Pipedrive?** None, I really like it better than podium for example **What problems is Pipedrive solving and how is that benefiting you?** All in one board, easy to find info about clients **Official Response from Jorge R.:** > Hi Esther, Thank you for the great review! We’re glad you find Pipedrive intuitive and easy to use, and that the videos are helpful. It’s great to hear that having everything in one place makes it easy to find client information. We appreciate you choosing Pipedrive! Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A04%3A13+-0500&secure%5Bsession_id%5D=9ed36a01-3e53-44f8-accb-9f6b72b5f8f1&secure%5Btoken%5D=51e305f82c7860d12a9f5cd1080c0e4214098fd86b09759d12d0ba52049ae669&format=llm_user) ## Pipedrive Integrations - 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Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,418 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)