Ringover Reviews & Product Details

We use Ringover mainly for customer service, and our experience has been very positive. What we appreciate the most is its ease of use and the high level of customization, especially for the IVR, which allows us to tailor the call flow to our needs. The call analytics and the wide range of features are also very helpful. Review collected by and hosted on G2.com.

As for improvements, we’d love to have the CRM integration available soon. Also, in the mobile app, it would be great to have the option for consultative transfers, which would make managing calls from the phone even smoother. Review collected by and hosted on G2.com.

I really appreciate that Ringover is very easy to use, which is essential for my teams, especially in the context of a diligent customer service managing dozens of incoming calls every day. The admin dashboard is also simple, which greatly facilitates the management and organization of administrative tasks. Additionally, the Ringover support team is responsive, which is extremely valuable when assistance is needed. The initial setup was done without difficulty, further enhancing the positive user experience. These features make Ringover a very useful and efficient tool for our team within our e-commerce site. Review collected by and hosted on G2.com.

It would have been good to inform that the overflow of calls to an external number outside of Ringover is chargeable. Review collected by and hosted on G2.com.

Its great that with ringover connected to our CRM and VOIP phone systems I can use any devise, including mobile, and the call record updates the CRM client activity record. When a contact calls in the call opens the client record so thatyou can pick up on activity data seamlessly. In a client record the telephone contact is highlighted as a Ringover integration and making a call is as simple as clicking the phone number.With ring over connected to all my devices calls reach me wherever I am and the internal directory allows me to connect to team mates and internal departments quickly. It is very easy to use and installation is easy. Integration also very easy. Review collected by and hosted on G2.com.

It doesnt make a good cup of tea and there are never any biscuits! Review collected by and hosted on G2.com.

Ringover has completely transformed the way I manage customer calls. The quality of communications is impeccable and the interface is intuitive, making its use enjoyable. The integrations are extremely efficient, and I particularly appreciate how the tool integrates directly with my CRM, thus facilitating my daily workflow. I don't need to enter numbers manually, which greatly increases my efficiency. Ringover's customer support is also praiseworthy, always available and competent, which reassures me and allows me to quickly resolve any questions or issues I might encounter. Moreover, I like the summary provided after each call, which allows me to accurately track my interactions with clients. In general, the installation of the software on the computer was very easy. Review collected by and hosted on G2.com.

Access from mobile. Review collected by and hosted on G2.com.

We use Ringover within our company to manage our communications with our distributors and clients throughout France. The application is flexible and easy to use, whether from a smartphone, a computer, or a tablet.

Ringover allows us to centralize all our calls, manage multiple numbers, and track the history of exchanges, which is essential for a company with field salespeople like ours. The call quality is very good, and professional features like the virtual switchboard and CRM integration greatly facilitate our organization.

It is a solution suitable for growing companies that wish to improve their responsiveness, optimize their communications, and present a serious image to their clients and partners. We highly recommend it to any B2B company! Review collected by and hosted on G2.com.

nothing to report, we have not had any problems Review collected by and hosted on G2.com.

I love how friendly and intuitive Ringover is, which makes it easy to learn and use. The ability to make calls with a single click is a great advantage, as it simplifies managing communications with my clients in the industrial segment. Additionally, it significantly helps me by recording my SDRs' prospecting calls, allowing me to analyze them for greater control and to improve my sales team's training. The integration with my CRM, PupDrive, is vital for my daily work, achieving effective synchronization with the tools I use. I am very satisfied with the support Ringover provides to my team, giving it a 10 in likelihood of recommendation. Review collected by and hosted on G2.com.

I don't like that the phone application could be more intuitive and have a better design. Additionally, the configuration with other software like my CRM requires patience, manuals, and is a bit complex. Also, I am dealing with difficulties in completing the test of the call analysis function. Review collected by and hosted on G2.com.

I love the simplicity of using Ringover. It is really easy to use once you get familiar with it, even though at first, getting the hang of it was a bit difficult. As an administrator, I manage the system very well now. I am particularly satisfied with the quality of communication, which is good when I make calls for mutual appointment scheduling. Moreover, the responsiveness of customer service is remarkable; whenever I have a need, I contact them and receive quick responses. I also appreciate the customer follow-up they implement, they are always attentive, which is reassuring. Features such as call recordings, reminders, and missed call management are efficient. Ringover integrates well the messages left by callers, which is very useful for our organization. Each member of our team has a license to call and it works perfectly. All of this contributes to why I love Ringover and I highly recommend it, in fact, I would rate it 10 out of 10 in terms of likelihood to recommend it to others. Review collected by and hosted on G2.com.

At first, I found the setup of Ringover a bit difficult to manage before I got used to it. Review collected by and hosted on G2.com.

I appreciate the statistics generated by Ringover, which provide valuable insights into professional calls, and I also like the ability to listen to calls again, which is extremely useful for reviewing important conversations or improving the quality of phone interactions. Additionally, the initial setup was very easy, allowing me to start using the service quickly without complications. I give Ringover a rating of 9 out of 10 for my likelihood to recommend it, which reflects my overall satisfaction with its efficiency and convenience. Review collected by and hosted on G2.com.

Some bugs related to the microphone, network, and calls are problematic. I sometimes experience calls that do not work as expected, or situations where I am not heard well. Review collected by and hosted on G2.com.