--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3080 scale: '5' date_modified: '2026-07-03' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,080 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it simple to navigate and customize for their needs. (527 reviews) - Users appreciate the **intuitive interface** of Pipedrive, making customization and usage easy even for non-tech users. (255 reviews) - Users appreciate the **easy-to-use interface** of Pipedrive, making navigation and task management straightforward and efficient. (222 reviews) - Users find Pipedrive's **customization options** helpful, enabling easy adaptation to their specific needs without technical expertise. (218 reviews) - Users love the **seamless integrations** of Pipedrive, simplifying lead management and enhancing campaign tracking efficiency. (194 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews) - Easy Setup (189 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews) - User Interface (180 reviews) - Customer Support (169 reviews) **What users dislike:** - Users experience **missing features** in Pipedrive, including limitations in automations and lack of client tracking capabilities. (215 reviews) - Users find the **limited features** of Pipedrive, especially for automation and client tracking, to be frustrating. (133 reviews) - Users find the **learning curve steep** , requiring extensive setup and training to effectively navigate Pipedrive's features. (108 reviews) - Users find Pipedrive's **subscription costs** to be prohibitively expensive, especially for solo practices needing affordable features. (97 reviews) - Users face **integration issues** with calendar syncing, lacking essential meeting details that complicate usage. (97 reviews) - Limited Customization (93 reviews) - Email Management (64 reviews) - Not Intuitive (62 reviews) - Email Issues (51 reviews) - Contact Management (45 reviews) ## Pipedrive Reviews ### 1. Easy, Straightforward, and Fast—Great Value for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Pipedrive?** Easy to use. No complicated setup. Very straightforward. The system works quickly, the price compared to other systems is competitive. **What do you dislike about Pipedrive?** Some of the setup suggestions were not helpful. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of my quotes. **Official Response from Jorge R.:** > Hi Matthew, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use, straightforward to set up, and competitively priced. It’s great to know the platform is helping you keep track of your quotes efficiently. We also appreciate your feedback regarding some of the setup suggestions. Insights like these help us continue improving the onboarding experience. Best regards, Pipedrive Team ### 2. Simplifies Sales with Ease and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. **Reviewed Date:** December 10, 2025 **What do you like best about Pipedrive?** I love the ease of Pipedrive and that it is not over complicated. I use it for my sales job, and it helps me keep organized with the deals I'm working on and the different stages other deals are in. It also automatically reminds me when I need to follow up with a customer. I switched from Salesforce, and the initial setup was very easy to learn, plus all of our information synced very easily. We recommend it to others in our field all the time. **What do you dislike about Pipedrive?** I would like a better way to track my phone calls. It does not let me just write notes about a call I already had. It prompts me to make a new phone call every time so I resort to just using the notes feature instead of the phone feature. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps me organized with deals and stages, and automatically reminds me to follow up with customers. It's easy to use, not overcomplicated, and allows quick access to needed information, unlike my previous CRM. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized with deals and follow-ups, and that the setup and Salesforce data sync went smoothly. We appreciate your note about tracking phone calls, your feedback helps us improve. Our team is always here if you need tips or support! Best regards, Pipedrive Team ### 3. Simple, Appealing Interface with Seamless Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Tosin A. | Team Lead-Customer Service Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Pipedrive?** Simple interface, appealing interface and ability to integrate email **What do you dislike about Pipedrive?** The Linkedln feature should be free, and there should be ai integrated automation responses to leads and clients **What problems is Pipedrive solving and how is that benefiting you?** Helps keep all my deals and leads organized **Official Response from Jorge R.:** > Hi Tosin, Thanks for your feedback! We’re glad to hear you’re enjoying the simple and appealing interface, along with the email integration features. It’s great to know Pipedrive is helping you keep your deals and leads organized. We also appreciate your feedback regarding LinkedIn features and AI-powered automated responses. Your suggestions are valuable and have been shared with our team as we continue improving automation and integrations. Best regards, Pipedrive Team ### 4. Never Miss a Beat: Calls, Tasks, and Demos Always Waiting in Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Pipedrive?** Switched form vanillasoft to pipedrive and the best thing is that if I miss a day of work any calls, tasks, demos or events set for the day I was absent are still available to me **What do you dislike about Pipedrive?** when completing a call i get a pop up to schedule next activity if i do anything other than the hours or days suggested it doesn’t show up on my calendar **What problems is Pipedrive solving and how is that benefiting you?** Easier access to businesses **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear that switching to Pipedrive has made it easier to stay on top of your calls, tasks, demos, and events, even when you miss a day. It’s great that having everything accessible in one place is helping you manage your work more effectively. We also appreciate your feedback regarding the scheduling pop-up and calendar sync behavior. This is valuable input and has been shared with our team as we continue improving the activity and scheduling experience. Kindly reach out to our support so that they can assist with this situation. Best regards, Pipedrive Team ### 5. Simple CRM with Outlook integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like the simplicity and design of Pipedrive. Creating leads, contacts, and deals is super easy. I can quickly and easily make entries on the go. Pipedrive also offers me a good overview of leads and open projects as well as key figures. The synchronization with Outlook is very helpful for me in sales, as it allows contacts to be automatically saved on the smartphone. The initial setup of Pipedrive was quite easy, and I found my way around immediately. **What do you dislike about Pipedrive?** Currently, I have nothing negative to report. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive provides me with an overview of leads and open projects, as well as key metrics overviews. The synchronization with Outlook allows for the automatic saving of contacts on my smartphone, which is very useful in sales. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find Pipedrive simple and easy to use, especially for creating leads, contacts, and deals. It’s great that the overview of projects and key metrics helps you stay organized. We’re also happy the Outlook sync is making your sales work easier. Best regards, Pipedrive Team ### 6. Easy to Use for Sales Performance, but Limited Contact and Account Hierarchies **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Pipedrive is simple to use and great for managing sales team performance. The user experience is easy to navigate. **What do you dislike about Pipedrive?** The one thing Pipedrive is lacking is complex customer/prospect relationships. I also was only able to associate one contact to one company. It also lacked parent/child/grandchild relationship structures. **What problems is Pipedrive solving and how is that benefiting you?** It is solving the issue of managing teams during the sales pipeline and helps us identify regions where we may be lacking in distribution which helps drive sales strategy. **Official Response from Jorge R.:** > Hi Sarah, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and helpful for managing your sales team and pipeline. It’s great to know it’s supporting your strategy and helping you spot regional gaps. We also appreciate your feedback about complex customer relationships and company structures. That’s valuable insight, and we’ll keep it in mind as we continue improving the platform. Best regards, Pipedrive Team ### 7. Efficient CRM with Strong Lead Enrichment **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan M. | Lead Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive's lead enrichment and pipeline management features, which help save tons of time by pulling in relevant information of the lead. I also found the initial setup to be quite easy, so I wouldn't complain about that. **What do you dislike about Pipedrive?** I am satisfied with Pipedrive, maybe if analytics could be a bit more intuitive for reporting **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive solves sales data tracking, lead enrichment, and pipeline management challenges, saving me tons of time by pulling in relevant lead information. **Official Response from Jorge R.:** > Hi Rohan, Thanks for your feedback! We’re glad to hear you’re finding value in lead enrichment and pipeline management, and that the setup was smooth and time-saving for you. We also appreciate your note on analytics and reporting being more intuitive, this is helpful feedback and has been shared with our team as we continue improving reporting capabilities. Best regards, Pipedrive Team ### 8. Intuitive and Effective in Sales Management **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Pipedrive?** I use Pipedrive for opportunity management and sales funnel. I like how it organizes the information and allows me to continuously track all opportunities without losing sight of them. The integration with other tools, such as Google Calendar and Google Workspace, is one of the features I appreciate the most, as they allow me to stay focused. Additionally, I found the initial setup of Pipedrive intuitive. **What do you dislike about Pipedrive?** Nothing **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive organizes information and allows me to continuously track all opportunities without losing sight of them. Integrations like with Google Calendar help me stay focused. **Official Response from Jorge R.:** > Hi Pedro, Thank you for your review! We’re glad to hear that Pipedrive is helping you manage opportunities and track your sales funnel effectively. It’s great that the organization, visibility, and integrations with tools like Google Calendar and Google Workspace are supporting your focus and productivity. We’re happy the setup was intuitive and that the platform is working well for your needs. Best regards, Pipedrive Team ### 9. Effortless Organization and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Darius H. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive offers a seamless ease of use, making technology integration effortless. The platform doesn't require extensive training, allowing me to learn as I go, which is incredibly beneficial for maintaining productivity. One of its standout features is the integration capability, specifically being able to link my Gmail account. This integration ensures that I do not miss any emails as they come directly into Pipedrive, saving time and increasing efficiency since I don't need to leave the platform to check my emails. Additionally, the initial setup was very straightforward; I could pretty much log in and start using it immediately. This user-friendly setup ensures a smooth transition to full functionality without any significant barriers. **What do you dislike about Pipedrive?** None **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive keeps me organized and ensures I stay on top of follow-ups. Its technology integration, like linking Gmail, means I never miss emails, saving time. The ease of use allows learning on the go without much training needed. **Official Response from Jorge R.:** > Hi Darius, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, Gmail integration, and straightforward setup are helping you stay organized and on top of follow-ups. It’s great that the platform is saving you time and keeping your workflow smooth. We’re always here if you need any support! Best regards, Pipedrive Team ### 10. Intuitive UI and Seamless Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I use Pipedrive to maintain and organize my interactions with clients, and it effectively prevents me from getting overwhelmed. It ensures no emails or client interactions fall through the cracks and helps me stay on top of follow-ups. I particularly like the user interface because I am very attentive to UX/UI. Pipedrive offers an intuitive and aesthetically pleasing platform that flows smoothly, making it enjoyable to use. The clean UI, combined with drag-and-drop features and ample breathing room, ensures that information doesn't feel cluttered. There are clever ways of presenting necessary information, no matter where I am within the CRM. I'm also very satisfied with the extensive automations and customizations available, which allow me to tailor the CRM to my needs. Whenever I need advice, the support team is readily available to assist. Additionally, I've successfully integrated Pipedrive with QuickBooks, Outlook, and Gmail, which enhances its usability. The initial setup was extremely easy, with a comprehensive setup guide resembling Shopify, followed by a helpful video call with a Pipedrive representative. Overall, it's a stellar start for our first CRM experience. **What do you dislike about Pipedrive?** N/A **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep client interactions organized and prevent emails from falling through the cracks. It ensures I follow up promptly, and its intuitive UI makes it enjoyable to use. **Official Response from Jorge R.:** > Hi Luca, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized, manage follow-ups, and enjoy using an intuitive and clean interface. It’s great to hear that the automations, customizations, and integrations with QuickBooks, Outlook, and Gmail are working well for you. We’re happy your setup went smoothly and our team could support you. We look forward to continuing to help you get the most out of Pipedrive! Best regards, Pipedrive Team ### 11. Time-Saving Automation That Lets Me Focus on What Matters **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Pipedrive?** Pipedrive allows for several automation features saving me a lot of time to focus on other parts of my job. **What do you dislike about Pipedrive?** I wouldn't say I have any real dislikes when it comes to using Pipedrive, but there is always room for improvement. If I ever have a feature suggestion in the future, I hope they will genuinely consider it. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is useful for managing a large number of contacts and tasks all within a single platform. I find it easy to navigate, and I appreciate that there are multiple ways to access the same features. **Official Response from Jorge R.:** > Hi Melissa, Thank you for your feedback! We’re glad to hear that Pipedrive’s automation features are saving you time and helping you manage contacts and tasks efficiently in one place. We also appreciate your openness to sharing feature suggestions in the future, user input is important to us, and we’re always listening. Best regards, Pipedrive Team ### 12. Centralizes Leads, But Faced Challenges in Marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Dominic S. **Reviewed Date:** February 04, 2026 **What do you like best about Pipedrive?** I like Pipedrive's simplicity and the support we've had. It didn't take me long to actually pick up using the tool. It's a really valuable tool for managing your pipeline from a very early stage lead right through to closed won or lost, and it's really helpful for forecasting as well. Pipedrive helps automate all of that. The initial setup was very easy, and we received structured training with ongoing support. **What do you dislike about Pipedrive?** I definitely find the part around external marketing in Pipedrive challenging. People have to double opt-in for GDPR. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to centralize duplicate leads, simplifying our spreadsheet chaos. It's great for managing sales pipelines from leads to closed deals and helps automate forecasting figures for management. **Official Response from Jorge R.:** > Hi Dominic, Thank you for your review! We’re glad to hear that Pipedrive’s simplicity, automation, and support made it easy to get started and valuable for managing your pipeline from early leads through to closed deals. It’s great to know the setup, training, and ongoing support have helped, and that forecasting and lead centralization are simplifying your workflow. We also appreciate your feedback around external marketing and GDPR double opt-in requirements and will share this with our team. Best regards, Pipedrive Team ### 13. Streamline accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Brock G. | Operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Pipedrive?** I like using this platform because it keeps everything organized and actionable. Keeps us accountable and on task. once we customized it to fit our organization, we can monitor every lead and action throughout the process. It is not a magic software that if you buy it you will get customers, however if you manage it and follow through with scheduling and tracking its sure to make an impact. We currently dont use all the features but will likely expand them as time goes on. **What do you dislike about Pipedrive?** There is a lot of features you have to pay extra for. Nice thing is you can Al a cart them instead of having to pay for a ton of features one may not use, but some things seem like it would be nice if they were included. **What problems is Pipedrive solving and how is that benefiting you?** This helps us track all our contacts and not waste time on dead ends. **Official Response from Jorge R.:** > Hi Brock, Thank you for the detailed review! We’re so glad to hear that Pipedrive has helped your team stay organized, accountable, and on task. It’s great to know that the customization options are making an impact and that you’re already seeing value in tracking leads and actions throughout the process. We understand your point about some features being add-ons and appreciate your feedback. Offering flexibility with à la carte options works for some teams, but we’ll share your thoughts with our product team as we continually look to improve. Best regards, Pipedrive Team ### 14. Effortless Contact Management and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | North America Sales Director **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its well-organized layout and easy-to-navigate format, which greatly facilitates the management of contacts and emails. The customization capabilities allow me to tailor the platform to our specific needs, enhancing usability and efficiency. It seamlessly integrates with our existing tools such as Outlook and Zendesk, which helps to maintain a unified workflow. The transition to Pipedrive from Zendesk was seamless and easy, which minimized any disruption during the switch. Furthermore, the initial setup of Pipedrive was straightforward, requiring little effort to get started effectively. Overall, my experience with Pipedrive is overwhelmingly positive, and I am very impressed with how it aids in managing customer interaction and sales processes efficiently. **What do you dislike about Pipedrive?** Be careful when connecting to Outlook that contacts that are not yours can be accidentally imported into your outlook contacts. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to maintain customer integration, email all my customers regularly, track contacts, and keep up with our sales process efficiently. ### 15. Streamlined Sales Tracking with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Logan S. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Pipedrive?** I like how I can set a time and day to remind myself and also keep it categorized as to when I did the last activity to talk to the client. We love Pipedrive and have stuck with it since we first used it. The initial setup was very easy, even though it took some learning. **What do you dislike about Pipedrive?** I think Pipedrive could be better with faster upload times for transferring customer info, rather than taking a day. I would also like to see more integration of AI with Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me follow up at the right time and schedule tasks to maintain client relationships. I like setting reminders and categorizing when I last interacted with clients. **Official Response from Jorge R.:** > Hi Logan, Thank you for your feedback! We’re glad to hear that Pipedrive’s texting and emailing integrations, along with note-taking, help you stay on top of follow-ups and manage your sales effectively. It’s great that the initial setup was seamless for you. We also appreciate your suggestion about providing better examples for win/loss reasons; it’s valuable input for improving the platform. You are able to add your custom lost reasons and add comments to them. Here is a page that explains it in detail: https://support.pipedrive.com/en/article/how-can-i-enable-predefined-lost-reasons Best regards, Pipedrive Team ### 16. User-Friendly and Versatile, No Major Drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Allan A. | Renewals Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pipedrive?** user friendly and versatility of use. The tutorials are helpful and its also very customizable. I like that theres an app also so i can stay on top of my work at all times **What do you dislike about Pipedrive?** There are certain things i do wish we could already change with the free version like there are small things that i wish i could change to really make the CRM personalized as possible offer templates and things like that **What problems is Pipedrive solving and how is that benefiting you?** its sollving the practicality issue of google sheets. Eventually i will have a big book of business that will make my google sheest obsolete and hard to track and even with the reminders I wanna set in place it will get confusing and i will lose track of it. Pipedrive fixes this for me and can scale for another 2-3 years **Official Response from Jorge R.:** > Hi Allan, Thank you for your feedback! We’re glad to hear you find Pipedrive user-friendly, versatile, and helpful for staying on top of your work, even on the go with the app. We appreciate your suggestions about customization in the free version and templates, your input helps us make Pipedrive even better. Best regards, Pipedrive Team ### 17. Pipedrive: Intuitive CRM with Seamless Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Olu O. | Project Manager **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I love using Pipedrive for its simplicity and aesthetic appeal, making it a pleasant user experience. Many CRMs are not intuitive and visually unappealing, but Pipedrive stands out as easy to use and straightforward. I appreciate how it simplifies lead tracking with an intuitive workflow that follows the natural order of sales, which effectively addresses my pain points. I also value the opportunity to access various integrations and attachments, which is a fantastic feature. Pipedrive's modern and simplified features focus specifically on the needs of the sales team, unlike other CRMs that often come with unnecessary complexities. The initial setup was remarkably easy, which added to my overall positive experience with Pipedrive. The product has become a valuable tool in our sales operations, and I wholeheartedly rate it a ten out of ten when recommending it to others. **What do you dislike about Pipedrive?** Not much, I've only been using it a few weeks but honestly not downsides yet **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to simplify lead tracking with a very intuitive workflow, aligning with sales processes and providing a clean, user-friendly experience. **Official Response from Jorge R.:** > Hi Olu, Thank you for your feedback! We’re glad to hear that you enjoy Pipedrive’s simplicity, intuitive workflow, and visual appeal. It’s great that it’s helping you streamline lead tracking and support your sales processes. We appreciate your recommendation and are always here if you need any help! Best regards, Pipedrive Team ### 18. Easy to Use, Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Pablo G. | Investor Relations & Capital Formation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Pipedrive?** I like Pipedrive's connectivity with different embedded apps, which makes it really versatile for me. It's also very easy to use, which is a big plus. The initial setup was pretty easy, making the transition smooth for our small team. **What do you dislike about Pipedrive?** It could have more flexibility on how to build custom pipelines. It would be good to customely add actions when something on the pipeline happens. Certain automations like sending auto emails is not possible. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps with organization, tracking performance metrics, and serves as our database. **Official Response from Jorge R.:** > Hi Juan, Thanks for your feedback! We’re glad to hear Pipedrive’s integrations and ease of use are helping your team stay organized and making the transition smooth. We also appreciate your suggestions around pipeline flexibility and automations, this is valuable feedback as we continue to improve these areas. Best regards, Pipedrive Team ### 19. Easy Setup, Clean Interface, and Friendly Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** Easy to get up and running, and friendly staff to help support our set up process. Visually clean and detailed! **What do you dislike about Pipedrive?** It's a little cumbersome, and automations can be difficult to navigate entirely on your own. It doesn't quite do everything we need, but there's work arounds to apply when that's the case. **What problems is Pipedrive solving and how is that benefiting you?** It's creating a workflow and database for us that we did not previously have, to help us stay organized and on top of our active projects and leads. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you found Pipedrive easy to set up, visually clear, and that our team was helpful during the process. It’s great that it’s helping you build structure and stay organized with your projects and leads. We also appreciate your feedback on automations and usability, this is valuable as we continue to improve the experience. Best regards, Pipedrive Team ### 20. User-Friendly Interface That’s Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Regina B. | Fund manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pipedrive?** The interface is user-friendly. It’s easy to navigate and understand. **What do you dislike about Pipedrive?** About leaving notes. It can be confusing sometimes **What problems is Pipedrive solving and how is that benefiting you?** How we interact with our clients has improved. Having a mailbox that our sales team can use directly inside Pipedrive helps a lot. **Official Response from Jorge R.:** > Hi Regina, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and that it’s helping improve how your team interacts with clients, especially with the shared mailbox. We also appreciate your note about leaving notes, this is helpful feedback as we continue to improve usability. Best regards, Pipedrive Team ### 21. Easy to Use, But With Some Translation Bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Raffaele N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I like the design and ease of use of Pipedrive. I find it very intuitive, which is a great advantage for our salespeople who have little time to organize their deals. This leads to greater ease and clarity in their work. **What do you dislike about Pipedrive?** perhaps the translation in Italian occasionally has some bugs **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows for easy sync between marketing and sales on campaign results and makes the organization of deals for our salespeople easier and clearer. ### 22. Effortless CRM with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. **Reviewed Date:** November 29, 2025 **What do you like best about Pipedrive?** I find Pipedrive extremely beneficial due to its simplicity and ease of use, making it accessible for daily operations. The visual layout is particularly impressive, providing a clean and digestible way to track my pipeline in stages, which is vital for my role in sponsorship sales for a football club. I also highly appreciate the smart BCC function; it allows me to keep track of emails from both my own and my team's accounts, facilitating better communication and oversight. Its modular nature is another strong point, allowing me to tailor the tool to my specific needs effortlessly. Moreover, the capability to build my own insights dashboard is invaluable, as it forces me to consider and focus on the crucial metrics that need tracking. This aspect of Pipedrive enhances strategic planning and decision-making. Together, these features contribute to a seamless management experience that reports effectively on sales activities to management. **What do you dislike about Pipedrive?** I wish that the smart BCC feature would also automatically log an email activity. Having to manually log both is very annoying and adds an extra step to my workflow. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track follow-ups, visualize pipeline stages, and report sales activities, simplifying sponsorship sales. Its clean layout and smart BCC enhance communication, while customizable dashboards help track key metrics. **Official Response from Jorge R.:** > Hi Adam, Thank you for your feedback! We’re glad Pipedrive’s simple, visual pipeline and customization are helping you manage follow-ups, communication, and reporting more easily. We also appreciate your note about Smart BCC and email activity logging, your feedback helps us improve. If you need any support, our team is always here to help. Best regards, Pipedrive Team ### 23. Streamlined Sales CRM with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive's kanban view and how it centralizes all the information in one place. It helps ensure we're on top of leads and follow through. The initial setup was pretty easy, which is a plus. Overall, I find it valuable for streamlining the sales and leads process from start to finish. **What do you dislike about Pipedrive?** nothing really **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps streamline the sales and leads process from start to finish and ensures we're on top of leads and follow through. **Official Response from Jorge R.:** > Hi Emily, Thanks for your feedback! We’re glad to hear you’re finding value in the kanban view and centralized information, and that Pipedrive is helping you stay on top of leads and streamline your sales process from start to finish. Best regards, Pipedrive Team ### 24. Easy Setup and Seamless Functionality with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Curt S. **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** I love how easy to use Pipedrive is, which makes managing tasks and navigating through its features incredibly straightforward. This simplicity is especially valuable because it helps me stay organized without unnecessary complications. I also find it extremely useful to see when someone opens an email, which gives me the perfect cue on when to follow up, enhancing my communication efficiency with clients. Additionally, the initial setup of Pipedrive was extremely easy, allowing me to get operational swiftly without any hassle. I haven't encountered any issues so far, which speaks to its reliability, and I confidently rate it a 10 for recommending to friends or colleagues. Using Pipedrive in conjunction with Outlook has also been seamless and beneficial for my workflow. **What do you dislike about Pipedrive?** so far so good **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay organized and easily manage email and deals. It alerts me when someone opens emails, helping with timely follow-ups. **Official Response from Jorge R.:** > Hi Curt, Thanks for the great feedback! We're glad Pipedrive’s ease of use, quick setup, and email tracking are helping you stay organized and follow up at the right time. Happy to hear everything’s working smoothly so far, and we appreciate your 10/10 recommendation. If you ever need anything, we’re here to help! Best regards, Pipedrive Team ### 25. Effortlessly Tracks Leads with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive helps us stay on top of our book of business and gives us an accurate pipeline, which is crucial for our growth stage company. I love that Pipedrive is simple and easy to use, while still being a highly capable tool. It is incredibly user-friendly. I also found the initial setup to be very easy. **What do you dislike about Pipedrive?** Although, at times there are requests for more customization, I think for the most part it serves our purpose very effectively. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us stay on top of our business and understand an accurate pipeline, which is crucial for tracking headcount and yearly targets. **Official Response from Jorge R.:** > Hi Mike, We're thrilled to hear that Pipedrive’s user-friendly interface has been a valuable asset in helping your team track outbound deals and improve pipeline visibility. It's great to know it's making collaboration and sales tracking more effective for you. We appreciate your feedback on customization options for contact management and reporting, this is an area we’re actively working to improve. Your insights help us shape a better product, and we’re here to support you as your team continues to grow with Pipedrive. Best regards, Pipedrive Team ### 26. Uncomplicated and Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Festim h. **Reviewed Date:** November 28, 2025 **What do you like best about Pipedrive?** What I particularly appreciate about Pipedrive is that it offers me better ways to keep track of my customers. The system is extremely straightforward, which makes it easier for me to organize my daily workflows efficiently. I find it particularly pleasing that I can view all the important functions a company needs to perform for a contact, which provides me with additional clarity. With Pipedrive, all the necessary functions are clearly available, even to the extent that you can select letters and see them clearly. The initial setup of Pipedrive was also very easy, which significantly facilitated the start of its use. Overall, Pipedrive has noticeably improved my workday and thereby strengthened the confidence to recommend it further with a 10/10 rating. **What do you dislike about Pipedrive?** I dislike that when changing a customer's name, sometimes a problem occurs and the changes are not saved. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive improves my work by providing a clear overview of customers and offering all the necessary functions, which simplifies my daily work routine. **Official Response from Jorge R.:** > Hi Festim, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized and making your workday easier. It’s great to hear the setup was simple and that you’d recommend us. We appreciate your note about issues when changing a customer’s name. If you need any help, our team is always here! Best regards, Pipedrive Team ### 27. Effortlessly Tracks Deals and Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini K. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to check deals and track new opportunities. I like that it makes it easier to manage everything on one platform without switching between them. It's the ease of use and design that I appreciate, as anything I'm looking for is available easily. The loading time for the portal is quick and fast, making it convenient to use, and navigating through it is hassle-free. The initial setup didn't take much time, and the ease of use and navigation make it quite user-friendly. **What do you dislike about Pipedrive?** There is nothing to mention **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track deals and new opportunities all in one platform, making it easier without switching between platforms. **Official Response from Jorge R.:** > Hi Ashwini, Thank you for your review! We’re glad to hear that Pipedrive helps you track deals and opportunities all in one place. It’s great that you find the platform fast, easy to navigate, and user-friendly, and that the setup was quick and smooth. Best regards, Pipedrive Team ### 28. Effortless Sales Management with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Andy W. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** Pipedrive has really changed the way we manage our sales pipeline. The interface is straightforward and easy to use, which makes tracking deals simple. I also like how easy it is to customize stages so our team stays organized and on the same page. **What do you dislike about Pipedrive?** Some of the automation options are helpful, but they can be restrictive if you want more complex workflows. I’ve also noticed that certain integrations require extra steps or third-party tools, which adds friction. **What problems is Pipedrive solving and how is that benefiting you?** Automations and reminders have eliminated the problem of leads slipping through the cracks, and reporting tools give us visibility into bottlenecks we couldn’t see before. **Official Response from Jorge R.:** > Hi Andy, Thank you for your thoughtful feedback! We’re glad to hear that Pipedrive’s easy-to-use interface and customizable stages have helped improve how your team manages and tracks the sales pipeline. It’s great to know that automations, reminders, and reporting are preventing leads from slipping through the cracks and providing better visibility into bottlenecks. We also appreciate your notes on automation flexibility and integrations, this kind of input is very helpful as we continue to improve the platform. Best regards, Pipedrive Team ### 29. Comprehensive CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanna M. **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I like Pipedrive because it helps me manage my prospects and current clients effectively. All my prospects are in one place, and I can visualize which stage each one is at. This ability to have a good visualization of project stages and pipeline is something I really appreciate. It allows me to group clients and have a better understanding of what activities need to be done. **What do you dislike about Pipedrive?** I use the Projects feature a lot, and that could improve. It should have more reports and more project management tools. Also, the initial setup of Pipedrive is not easy, I'm still doing it. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my prospects and clients. It keeps all my prospects in one place and helps me visualize the stages they are in, so I have a better understanding of what activities need to be done. **Official Response from Jorge R.:** > Hi Giovanna, Thank you for your feedback! We’re glad to hear that Pipedrive helps you manage prospects and clients effectively, giving you clear visibility into stages and activities. We also appreciate your input on the Projects feature and the setup process, this is valuable feedback for our team as we continue to improve reporting, project management tools, and onboarding. If you require assistance with your initial setup, kindly reach out to support. Best regards, Pipedrive Team ### 30. Pipedrive Fan: Easy Setup, Customizable, and Excellent Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Head of Operations (COO), Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Pipedrive?** Drag and drop; customizability; ease of implementation; robust report; incredible call quality directly from app-to-cell; Android and iOS apps perform effectively. In short -- I am a huge fan of Pipedrive. **What do you dislike about Pipedrive?** I need to finish doing the training modules in Pipedrive Academy - which is a problem with me, not Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Our prior "CRM" (Jobber) lacked the capability to bring all of our customer interactions into one centralized hub. Pipedrive has solved those issues and is guiding our operational emphases in customer service, inbound leads, and invoicing. **Official Response from Jorge R.:** > Hi Eric, Thanks for your feedback! We’re thrilled to hear you’re such a big fan of Pipedrive. It’s great that features like drag-and-drop, customization, reporting, and calling are working well for you across both web and mobile. We’re also glad Pipedrive is helping you centralize customer interactions and guide your operations more effectively. Best regards, Pipedrive Team ### 31. Real-Time Team Updates and Deal Notes That Keep Everyone Aligned **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Pipedrive?** The ability for the whole team to be on at the same time and making updates in real time. I love being able to leave notes on different deals. **What do you dislike about Pipedrive?** It can start with an almost overwhelming number of options to enter. Parring it down to make it work more smoothly was key for us. **What problems is Pipedrive solving and how is that benefiting you?** Communication across various employees has always been an issue. We used to have to check in with different people in the store about one customer. Now all the information is in one place and it is easier to know what needs to be followed up on. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We're happy to hear that real-time updates and deal notes help your team stay aligned and collaborate more easily. We also appreciate your feedback about the number of options at the start. Customizing Pipedrive to fit your workflow can definitely make things smoother, and we're glad that helped your team. Best regards, Pipedrive Team ### 32. Efficient CRM with Handy Daily Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Afolabi L. **Reviewed Date:** November 23, 2025 **What do you like best about Pipedrive?** I find Pipedrive incredibly useful as my CRM at work. It truly shines in its ability to help me remember meetings and tasks, and I greatly appreciate being able to view all my leads and deals in one central location. This consolidation makes my job significantly easier and more efficient. Additionally, the feature allowing the linkage of emails to Pipedrive is very practical, streamlining my communications within the CRM framework. Another aspect I enjoy is the daily progress report available in the notification section. This feature is not only 'pretty cool,' as I mentioned, but it also provides a quick overview of my day's achievements, allowing me to determine if I've completed everything necessary before ending my workday. Overall, Pipedrive offers functionality that resonates well with my work habits, as indicated by my high likelihood of recommending it to colleagues. **What do you dislike about Pipedrive?** I find the interface of Pipedrive too serious and lacking in modernity, particularly with the absence of customizable color options. It would be significantly improved by incorporating a Dark Mode. This feature is essential for those of us who work in the evenings, as Dark Mode aids in accessibility and enhances the user experience by reducing eye strain in low-light conditions. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive helps me remember meetings, manage tasks, and view all my leads and deals in one place. It also provides a daily progress report, aiding quick decision-making at the end of the day. **Official Response from Jorge R.:** > Hi Afolabi, Thank you so much for sharing your experience! We're happy to hear that Pipedrive helps you stay organized, keep track of your meetings, and manage all your leads and deals in one place. It’s great to know the daily progress report is useful in wrapping up your workday. We also appreciate your feedback about the interface and customization options. A Dark Mode is available ( https://support.pipedrive.com/en/article/quick-actions-in-pipedrive ) , We’ve shared with the team your suggestion regarding modernizing the UI and color options so it can be considered as we continue improving the platform. Best regards, Pipedrive Team ### 33. Facilitate Management with Intuitive Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Yadira V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like the order I have with Pipedrive, the reminders, my daily summaries, my calendar, and the notifications. Having all the tools that Pipedrive offers makes my work much easier, especially when handling a high volume of deals, allowing me to have order in my management and to complete my scheduled activities or those of higher priority. Once I explored the CRM on my own, I liked it because it is easy and intuitive. Additionally, it is the tool that helps me perform my work efficiently. **What do you dislike about Pipedrive?** Perhaps the only thing that usually delays my activities is the synchronization of my emails. **What problems is Pipedrive solving and how is that benefiting you?** It helps me manage from the first contacts to the closing of the deal, keeping my tasks organized with daily summaries and notifications, which makes my work easier, especially with a high volume of deals. **Official Response from Jorge R.:** > Hi Yadira, Thank you for your feedback! We’re glad to hear that Pipedrive’s reminders, daily summaries, calendar, and notifications help you stay organized and manage a high volume of deals efficiently. It’s great that you find the platform intuitive and effective for completing tasks from first contact to deal closing. We also appreciate your note about email synchronization and will share it with our team. Best regards, Pipedrive Team ### 34. Effortless CRM with Superior User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Creative J. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Pipedrive?** I like the user experience in Pipedrive. It's so simple, neat, and clean compared to any other CRMs. Pipedrive is very simple and easier to understand, especially when compared to something like HubSpot, which can be quite difficult with a lot of text. The setup was very easy, and I just got support which helped me with setting up. **What do you dislike about Pipedrive?** I think it is a bit costlier compared to any other CRMs right now. I think they should give us different pricing, maybe for startups or something like that. Or a discount or, like, country-wise based on pricing they should keep. Instead of keeping it like dollars all the time. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to store contacts and deals. It helps me create custom fields for each person and match them, improving data management and integration with APIs. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that you enjoy Pipedrive’s simple, clean, and easy-to-use interface, and that the setup process and support made getting started smooth. We also appreciate your thoughts on pricing and will share your suggestions with our team. It’s great to know Pipedrive is helping you manage contacts, deals, and custom fields effectively while supporting API integrations. Best regards, Pipedrive Team ### 35. Highly Customizable, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Larry S. **Reviewed Date:** February 06, 2026 **What do you like best about Pipedrive?** I use Pipedrive for organizing incoming leads for our sales team. I really like the customization it offers because it allows us to tailor to our needs and avoid having more than necessary. It also provides visibility on who is working on what, which is very helpful. **What do you dislike about Pipedrive?** I'm still learning Pipedrive, but the integration with other apps and sending notifications could be clearer. I'd like to send an email notification to a salesperson when a lead has their label. The initial setup wasn't too bad, just took longer than I expected. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for organizing incoming leads for our sales team and getting visibility on who is working on what. **Official Response from Jorge R.:** > Hi Larry, Thank you for your review! We’re glad to hear that Pipedrive’s customization and visibility are helping you organize incoming leads and keep your sales team aligned. We also appreciate your feedback about integrations, notifications, and the setup experience. Those are important points, and we’ll be sure to share them with our team as we continue improving clarity and ease of use. Best regards, Pipedrive Team ### 36. Streamlined Sales Processes with Room for Better Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Noah H. **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** I have found Pipedrive to be significantly valuable for managing our sales pipeline by improving how we handle quotations and track year-to-date sales. The software has made generating, sending, and tracking quotes remarkably simple, with everything stored efficiently to prevent loss or oversight. Pipedrive has enhanced our sales process by streamlining operations, improving team collaboration, and offering actionable insights that propel our business forward. I appreciate how easy it is to set up, with a guided onboarding process that can have you up and running in minutes. As a highly reliable and effective solution, Pipedrive is a great recommendation for any organization looking to optimize its sales management processes. **What do you dislike about Pipedrive?** While Pipedrive's automation is useful, setting up complex multi-step workflows can feel unintuitive. Users without technical experience might struggle to fully leverage its automation potential. Creating multi-step, conditional workflows can become cumbersome. For example, if you want a workflow that sends different emails depending on customer type, updates multiple custom fields, and assigns tasks, you often need to create multiple separate workflows. It would be beneficial to introduce a more visual flowchart-style workflow builder where users can easily map out multi-branch logic in one interface and allow combining multiple triggers and conditions within a single workflow instead of forcing multiple separate automations. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently manage quotations and track sales, streamlining our sales process, enhancing team collaboration, and providing actionable insights. **Official Response from Jorge R.:** > Hi Noah, Thanks for your review. We're glad Pipedrive has made quoting and tracking sales easier for your team and that onboarding helped you get up and running quickly. We appreciate your feedback on automation, you’re right that complex workflows can feel tricky, and your suggestion for a more visual builder is very helpful. We’ll share it with our team. If you require assistance, please do not hesitate to reach out to our support. Thanks again for taking the time to share your experience. Best regards, Pipedrive Team ### 37. Fast, Clear Communication and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin G. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I love that Pipedrive enhances our customer communication, offering very fast and clear channels for calling, emailing, and texting clients. This efficiency is crucial for our team to deliver information quickly and accurately, directly benefiting our interactions with customers. Additionally, I find that whenever we need assistance, the response time is impressively quick and the support is approachable, making problem resolutions straightforward and less time-consuming. The setup process is also very easy to understand, which was a significant advantage when integrating it into our workflow without hassle. Overall, the simplicity and reliability of Pipedrive contribute substantially to our operations running smoothly. **What do you dislike about Pipedrive?** Sometimes the system is down, which can be inconvenient. Additionally, when sending an email in the mornings, it is not always visible as sent, creating uncertainty in communication. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for fast communication, making it easier to find customer information and schedule appointments, enhancing clarity and speed in emails. It simplifies customer interactions and supports quick issue resolutions with fast response times. **Official Response from Jorge R.:** > Hi Joaquin, Thank you for sharing your feedback! We're happy to hear that Pipedrive helps your team communicate quickly and clearly, and that setup and support have been easy and reliable for you. We also appreciate you mentioning the times when the system goes down and when sent emails don’t show right away. Your feedback helps us keep improving. Thanks again for taking the time to share your experience! Best regards, Pipedrive Team ### 38. Customization and Efficiency at a Good Price **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson P. | Profesor universitario **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I like using Pipedrive to manage my sales pipeline as an insurance broker because it helps me stay organized and achieve my goals. I love being able to save proposal files for each deal and track commercial KPIs in a playful way. I appreciate being informed and making decisions based on sales information. The customization of the funnel and other parts of the system is something I value greatly because I can tailor Pipedrive to my tastes and preferences, allowing me to make changes to my funnel, stages, types of activities, and other custom fields, creating a very user-friendly environment. I also found that the cost-benefit ratio is excellent, especially with the Lite plan, which has everything I need at a very affordable cost. Although the initial setup process was complex in the first 60 days, I found it intuitive thanks to YouTube videos that helped me learn to use it better. Additionally, the integration with tools like Google Calendar, Google email, and Chat GPT is fantastic. **What do you dislike about Pipedrive?** So far, there is nothing I don't like. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales flow, maintaining historical records and achieving my goals. It allows me to customize my pipeline and track commercial KPIs, which facilitates informed decision-making. **Official Response from Jorge R.:** > Hi Nelson, Thanks so much for your review! We're really glad Pipedrive helps you stay organized, track your KPIs, and manage your sales flow in a way that fits your style. It’s great to hear that the customization options and integrations with Google and ChatGPT make your work easier. We appreciate you mentioning the learning curve at the start, if you ever need help or tips, our team is always here for you. Best regards, Pipedrive Team ### 39. User-Friendly CRM with Room for Automation Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer F. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I find Pipedrive to be incredibly user-friendly, making it a breeze to navigate through its features. I love that I can set task reminders for myself, which helps me stay organized and on top of my responsibilities. The variety of options available, such as phone calls and emails, greatly enhances my ability to manage different tasks efficiently. I also appreciate its capability to keep me organized by ensuring no contact is forgotten, which is crucial in my role. The affordability of Pipedrive compared to other CRM tools is another aspect I value, as it provides the majority of functionalities needed for effective lead tracking without being as expensive as alternative solutions. **What do you dislike about Pipedrive?** I find that some tasks in Pipedrive could be streamlined, particularly regarding the automation functions. Setting up automation processes could be easier. Additionally, when I was initially setting up my pipeline, there were certain tasks that Pipedrive couldn't perform, which I've seen in other CRM tools like HubSpot, indicating that there is room for growth. Also, while the initial setup was somewhat easy for me due to my familiarity with CRM tools, I believe that the onboarding support could be improved and made more thorough. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track leads, deals, and timelines, keeping me organized and ensuring contacts aren't forgotten. **Official Response from Jorge R.:** > Hi Jennifer, Thank you for your feedback! We’re glad to hear that Pipedrive helps you stay organized, track leads, and manage tasks efficiently. We also appreciate your notes on automation and onboarding, our team is always working to improve these areas, and your input is valuable for making Pipedrive even better. Best regards, Pipedrive Team ### 40. Revolutionized Our Sales Process Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I use Pipedrive for the full sales drive from lead generation to managing current and future clients. The web visitors and prospector features are perfect and integral to my workflow. I appreciate how massive the impact is on qualifying leads, as it saves me a great deal of time from having to trawl through contacts on LinkedIn and across the internet. Having direct contact with the right people is a huge advantage, especially in an industry where reception desks often serve as hurdles. Pipedrive helps us bypass these, allowing for valuable use of time. I genuinely enjoy the way Pipedrive flows, which makes it quite beneficial for learning and training purposes. The integration with Xero and Google Workspace is seamless, enhancing productivity by creating a unified ecosystem. The initial setup was very easy, thanks to the quality onboarding process that streamlined our transition to Pipedrive. **What do you dislike about Pipedrive?** Nothing as yet. If I do find something I am confident the team at Pipedrive will listen & evolve. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for sales management, saving time in lead qualification and direct contact. It streamlines our process, skipping reception hurdles. Integration with Xero and Google Workspace is seamless, with easy setup and quality onboarding. **Official Response from Jorge R.:** > Hi Ryan, Thank you for your feedback! We’re glad to hear that Pipedrive is helping streamline your sales process, from lead generation to client management. It’s great to know that features like Prospector, web visitors, and integrations with Xero and Google Workspace are saving you time and improving productivity. We’re also happy that the onboarding made your setup easy! Best Regards, Pipedrive Team ### 41. Simple and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriels B. | Sales Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pipedrive?** Simple & Easy to use, & easy to teach the team to use **What do you dislike about Pipedrive?** That you have to pay per seat which can get pretty expensive if you are new and have a big team **What problems is Pipedrive solving and how is that benefiting you?** The main problem is that there is no clear way to track the sales & delivery pipeline, Pipedrive does both of that. **Official Response from Jorge R.:** > Hi Gabriels, Thank you for your review! We're glad to hear that you find Pipedrive simple to use and easy to teach your team. It's also great to know that Pipedrive helps you clearly track both your sales and delivery pipelines. We appreciate your feedback about the per-seat pricing and will share it with our team. Best regards, Pipedrive Team ### 42. Outstanding Support and Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Pietro F. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** Customer support and product knowledge are excellent. Whenever I need help, our account manager is always available and ready to assist us, ensuring there is a solution for every issue we encounter. **What do you dislike about Pipedrive?** There are a few features that could certainly use improvement. Some of the basic functions feel a bit clunky, but overall, none of the issues are major. **What problems is Pipedrive solving and how is that benefiting you?** The whole process runs smoothly, and at no point have we felt the need to make any changes. We have gained much more clarity regarding client ownership, and we've made significant progress in reminding ourselves to follow up, an area where we previously struggled. **Official Response from Jorge R.:** > Hi Pietro, Thank you for your feedback! We’re glad our support team has been helpful and always available when you need them. We appreciate your notes on features that could improve. It’s great to hear Pipedrive is giving you more clarity on client ownership and helping you stay on top of follow-ups. If you need anything, we’re here to help! Best regards, Pipedrive Team ### 43. Effortless Sales Management with Intuitive Interface and Time-Saving Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive. **What do you dislike about Pipedrive?** The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better. **What problems is Pipedrive solving and how is that benefiting you?** Sales CRM **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 44. Intuitive CRM with Easy Data Access and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its excellent user interface, which greatly enhances usability and makes interaction smooth and intuitive. The ease of access from various devices like phones and computers, coupled with its cloud-based nature, facilitates seamless operations irrespective of location. I find the real-time data access and reporting features invaluable, as they allow me to make informed decisions based on current information. Additionally, I value the straightforward process of modifying fields, which contributes to a more tailored and efficient workflow. The initial setup was good, making the transition smooth and reinforcing my choice to switch to Pipedrive from SAP. Overall, these factors combined significantly benefit my management of CRM and sales cycles. **What do you dislike about Pipedrive?** I dislike the way Pipedrive handles multiple deals for the same project. It is challenging to segregate these deals easily to avoid duplicates. Specifically, when quoting to multiple companies for the same job, I prefer the opportunity to be listed as a single item rather than multiple entries. This issue is particularly problematic in the construction field where multiple vendors are often involved in the same project. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive provides easier access to reports and real-time data, and the cloud-based interface offers seamless access across devices. Its user-friendly design and customizable fields enhance my workflow efficiency. **Official Response from Jorge R.:** > Hi Kevin, Thank you for your feedback! We’re glad to hear that Pipedrive’s user-friendly interface, cloud access, and real-time reporting are helping improve your workflow and sales management. We also appreciate your note about handling multiple deals for the same project, your input helps us understand where improvements can be made. Best regards, Pipedrive Team ### 45. Great Value for the Capabilities (Covers Most HubSpot Elements) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Pipedrive?** Pricing versus capabilities. It covers most Hubspot elements but at far better rates. Integrations also sufficient. **What do you dislike about Pipedrive?** I need to use Lemlist for email captures. If Pipedrive could run automated sequenced campaigns / DMM, also capturing ICP emails I'd do it. **What problems is Pipedrive solving and how is that benefiting you?** Oversight deal flow **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive delivers the capabilities you need at a price point that works well for your business, and that the available integrations are supporting your workflow. We also appreciate your suggestion around automated sequenced campaigns and email capture functionality. Feedback like this helps us better understand how customers would like to streamline their sales and outreach processes within a single platform. Best regards, Pipedrive Team ### 46. Easy Merchant Lead Management and Access **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Sales Development Representative, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Pipedrive?** Maintaining leads of my merchants and accessing the leads is pretty easy. **What do you dislike about Pipedrive?** Need a bit colorful................ . . . .. . .. . . . . . **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps organize and track sales leads in one place, making it easier to manage the sales pipeline and follow up with prospects. This improves efficiency and helps close deals faster. **Official Response from Jorge R.:** > Hi Jaime, Thank you for your feedback! We're glad to hear that Pipedrive makes it easy for you to maintain and access your merchant leads and helps you stay organized while managing your sales pipeline. We also appreciate your suggestion about adding more color to the interface. Feedback like this helps us understand how we can improve the user experience. Best regards, Pipedrive Team ### 47. Effortless Integration, Needs Better Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Johnathan D. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I find Pipedrive amazing to work with due to its automation flow and user-friendly interface, making it easy to maneuver through the system. It's a great asset for my company, and I'm excited to build on the capabilities we’ve already started implementing. I particularly appreciate how effortlessly the stages within Pipedrive flow and how it facilitates easy communication with my entire team, ensuring clarity about our ideal stages. The integration capabilities of Pipedrive are also excellent, seamlessly connecting with tools like Slack, Aircall, and Postman, which makes our workflow smooth and interconnected. **What do you dislike about Pipedrive?** I find the ease of setting up automations in Pipedrive needs improvement. Although there are tiered functionalities, it sometimes requires digging through numerous workarounds to achieve automation tasks. Additionally, the initial setup presented challenges specifically related to the automation flow, necessitating support from Pipedrive to configure it correctly. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive facilitates seamless integration with tools like Slack and Aircall, enhancing automation and communication efficiency for my team. **Official Response from Jorge R.:** > Hi Johnathan, Thanks for sharing your experience! We're glad to hear Pipedrive’s interface, automations, and integrations with tools like Slack and Aircall are helping your team stay organized and connected. We appreciate your feedback about automation setup as well. We're always working to make this easier, and it’s great that our support team could help you get things running smoothly. Thanks again for taking the time to leave your review! Best regards, Pipedrive Team ### 48. Effortless Organization and Streamlined Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie B. | Inside Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** What I appreciate most is the organization it provides for me and my colleagues. I can easily add detailed information about various deals and contacts, eliminating the need to call or message the team directly. All the necessary information is available in one place, making communication much more efficient. **What do you dislike about Pipedrive?** There isn’t much that I dislike. I do think we could improve our experience by adjusting our own settings differently, but that’s not a fault of Pipedrive itself. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has made it much easier for our team to access all the details related to a customer or project, something that was very challenging with our previous CRM. Now, I can see every interaction our team has had with a customer, which ensures that everyone stays informed and aligned. This helps us avoid situations where a customer might be contacted twice about the same issue or topic. The level of visibility Pipedrive provides is truly impressive. **Official Response from Jorge R.:** > Hi Sophie, Thanks for the great feedback! We’re glad Pipedrive helps your team stay organized and makes communication easier. It’s great to hear that having all customer details in one place has improved visibility and prevented duplicated outreach. If you ever want help fine-tuning your settings, we’re here to assist! Best regards, Pipedrive Team ### 49. Easy Integration with room for mobile Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick D. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I like how easy Pipedrive is to use and the simple setup. I really value the numerous integrations it offers, specifically mentioning DialPad and Apollo as key integrations that I use. **What do you dislike about Pipedrive?** The mobile app could be better. It was clunky to use when I was on the road visiting customers or at trade shows. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to help keep customer data and manage deal pipelines. It's easy to use with lots of integrations. **Official Response from Jorge R.:** > Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and set up, and that integrations like DialPad and Apollo are adding value to your workflow. We also appreciate your feedback on the mobile app, this is an area we’re continuing to improve, especially for users on the go. Best regards, Pipedrive Team ### 50. Future Event Planning Made Easy with Helpful Task Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Shalan N. | Event Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Being able to enter information for future events and then create tasks to complete when I’m reminded is really helpful. **What do you dislike about Pipedrive?** I often have to enter a lot of fields to create a profile, because sometimes not all the necessary information is provided upfront. **What problems is Pipedrive solving and how is that benefiting you?** Keeping our client timelines organized has benefited our entire sales team and helped us stay on track with our sales goals. **Official Response from Jorge R.:** > Hi Shalan, Thank you for your review! We’re glad that scheduling events and setting reminders helps you stay organized. It’s great to hear Pipedrive is keeping your client timelines on track and supporting your sales goals. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+01%3A06%3A09+-0500&secure%5Bsession_id%5D=bcf64089-0ce9-4505-bfd7-20fca5919cb1&secure%5Btoken%5D=0940d29cbf4f4a32f9bbc0015fb1aef836907377628e035242a8b03e025b7b4b&format=llm_user) ## Pipedrive Integrations - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,409 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,197 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,125 reviews)