--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3079 scale: '5' date_modified: '2026-07-01' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,079 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it simple to navigate and customize for their needs. (527 reviews) - Users appreciate the **intuitive interface** of Pipedrive, making customization and usage easy even for non-tech users. (255 reviews) - Users appreciate the **easy-to-use interface** of Pipedrive, making navigation and task management straightforward and efficient. (222 reviews) - Users find Pipedrive's **customization options** helpful, enabling easy adaptation to their specific needs without technical expertise. (218 reviews) - Users love the **seamless integrations** of Pipedrive, simplifying lead management and enhancing campaign tracking efficiency. (194 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews) - Easy Setup (189 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews) - User Interface (180 reviews) - Customer Support (169 reviews) **What users dislike:** - Users experience **missing features** in Pipedrive, including limitations in automations and lack of client tracking capabilities. (215 reviews) - Users find the **limited features** of Pipedrive, especially for automation and client tracking, to be frustrating. (133 reviews) - Users find the **learning curve steep** , requiring extensive setup and training to effectively navigate Pipedrive's features. (108 reviews) - Users find Pipedrive's **subscription costs** to be prohibitively expensive, especially for solo practices needing affordable features. (97 reviews) - Users face **integration issues** with calendar syncing, lacking essential meeting details that complicate usage. (97 reviews) - Limited Customization (93 reviews) - Email Management (64 reviews) - Not Intuitive (62 reviews) - Email Issues (51 reviews) - Contact Management (45 reviews) ## Pipedrive Reviews ### 1. Easy to use for beginners and advanced. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Pipedrive?** Very intuitive to set up and track all aspects for business. Easy to use for beginners and small business. **What do you dislike about Pipedrive?** Workflows and automations are only available on the Growth plan, and the workflow editor isn’t as flexible as we’ve found in other CRMs **What problems is Pipedrive solving and how is that benefiting you?** Allows us to track all contacts, email campaigns and interactions with all prospects in one place. Easily documented and adjustable to specific clients. **Official Response from Jorge R.:** > Hi Richard, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive intuitive and helpful for tracking your business activities. Your feedback about workflows and automation flexibility is greatly appreciated, our team is always working to enhance these features to make them even more powerful for users like you. Best regards, Pipedrive Team ### 2. Pipedrive makes my journye easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Leyla . | Operations Coordinator and Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Pipedrive?** I love everything about Pipedrive! One of the things I like the most is that with this tool I feel like I have everything under control, my leads, follow-ups, upcoming activities, important meetings, everything. Thank you for making my day at the office easier. **What do you dislike about Pipedrive?** I don't see anything wrong with it, honestly. The only thing I can say is that the additional services are out of reach for most of us, but it really is a great CRM. **What problems is Pipedrive solving and how is that benefiting you?** It is very difficult to manage so many businesses and clients without forgetting some detail or activity. Pipedrive does all that for me and notifies me of pending activities and so on. It is very very useful. **Official Response from Jorge R.:** > Hi Leyla, Thank you so much for sharing your positive experience! We're thrilled to hear that Pipedrive helps you keep everything under control and makes your workday easier. We understand that some additional services can feel a bit out of reach, and we appreciate your feedback on that. If you ever have questions or need assistance, we're here to help! Best regards, Pipedrive Team ### 3. Pipedrive: The best CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Pipedrive?** I highly recommend Pipedrive, since it has been a very important asset of my commercial process. I have been able to follow up my prospects in such an excellent manner that it has improved my success in all the deals closed. Thank you very much for such an excellent CRM Solution. **What do you dislike about Pipedrive?** Nothing. Everything is excellent. I will probably suggest to simplify the Automations. I feel that to create sequence is overloaded with too much information. **What problems is Pipedrive solving and how is that benefiting you?** I highly recommend Pipedrive, since it has been a very important asset of my commercial process. I have been able to follow up my prospects in such an excellent manner that it has improved my success in all the deals closed. Thank you very much for such an excellent CRM Solution. **Official Response from Jorge R.:** > Hi Steve, Thank you so much for your enthusiastic feedback and recommendation! We’re thrilled to hear that Pipedrive has been such a valuable asset in improving your follow-up process and helping you close more deals successfully. Your success is exactly what we aim for. We also appreciate your suggestion on simplifying automations, we’ll take that into account as we continue improving the platform to make it even more intuitive. Best regards, Pipedrive Team ### 4. Intuitive, Feature-Rich, and Better Than What We Used Before **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Pipedrive?** Better than what we were using. Intuitive, easy to use, number of features. **What do you dislike about Pipedrive?** Some layouts, but will get use to them. Would like to see some other features **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of sales pipeline and movement **Official Response from Jorge R.:** > Hi Jeff, Thank you for your review! We’re glad to hear that Pipedrive feels intuitive, easy to use, and like an upgrade from what you were using before. It’s great to know it’s helping you keep track of your sales pipeline and deal movement. We also appreciate your feedback about layouts and additional features. Best regards, Pipedrive Team ### 5. Intuitive and Effortless Platform for Seamless Sales Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Pipedrive?** Intuitive platform providing simplicity and ease of use. Automation is thorough yet simple to use, pipeline management is straightforward. **What do you dislike about Pipedrive?** The only downside is not being able to send automated emails in reply to an earlier email. This is quite important in sales so the prospect can see the original email referred to in a follow up email. **What problems is Pipedrive solving and how is that benefiting you?** Provides an overview of leads and deals, easy deal management and email tracking without too many clicks. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear Pipedrive is helping you manage leads and deals efficiently with its intuitive platform and automation. We appreciate your note about automated email replies, your input helps us improve. Best regards, Pipedrive Team ### 6. Quick learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** Its visually simple to the eye, it doesn't take too long to get a hold of its basic concept and sales pipeline. **What do you dislike about Pipedrive?** The lack of customization proves to be an issue at the moment, requiring me to use external automations and creative ways to get to point B. **What problems is Pipedrive solving and how is that benefiting you?** Its solving our organizational needs at a top level. When I entered the company they were using excel sheets and I was tasked with finding something that would be simple, can get the job done and not too complicated for our seniors. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive visually simple and easy to grasp, especially compared to using spreadsheets. We appreciate your input about customization and automation, feedback like yours helps us continue improving flexibility and usability for all teams. Best regards, Pipedrive Team ### 7. Great for Organization and Time Management, but Takes Time to Adapt **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Pipedrive?** How organized it keeps me and helps me with time management **What do you dislike about Pipedrive?** Too many processes to follow especially with my company that will take time to adapt **What problems is Pipedrive solving and how is that benefiting you?** Managing time and making sure all leads are attended to without question **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized, manage your time effectively, and ensure every lead gets the attention it deserves. We also appreciate your feedback about the number of processes involved. Adapting can take time, especially across a team, and we’ll be sure to share your input as we continue working to make workflows easier to adopt. Best regards, Pipedrive Team ### 8. Modern dashboards, great reporting and user friendly features **Rating:** 5.0/5.0 stars **Reviewed by:** Corinna H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Pipedrive?** - easy first steps and set-up - well structured FAQ and videos for onboarding - modular offer: you only pay the functionalities you need (and can even chose to give access to specific features like project management to only parts of the team) - Automations and AI features help gain in productivity - great options to integrate with other tools in use (slack, mailchimp, Google Suite, ...) It has become our daily go-to source for all information regarding prospects, clients and ongoing projects. **What do you dislike about Pipedrive?** Slight surprise about the definition of a lead which is rather a first step to the deal than a differentiation on "person" level **What problems is Pipedrive solving and how is that benefiting you?** Customer Base -> CRM with 360 degree view from new leads and prospects to existing customers Sales analytics: Deal pipeline, upcoming opportunities, sales workflow and ARR/... measurement (all relevant KPIs available in easy to use Dashboards and even AI featured reports) **Official Response from Jorge R.:** > Hi Corinna, Thank you for the detailed and insightful review! We're so glad to hear that the easy setup, onboarding resources, modular features, and integrations are making a real difference for your team. It's fantastic to know that Pipedrive has become your daily go-to for managing prospects, clients, and projects. We also appreciate your feedback regarding the definition of a lead, it’s a helpful observation and one we’ll be sure to pass along to our product team as we continue improving the platform. Best regards, Pipedrive Team ### 9. Great balance of features without the overcomplicating at a fair price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Pipedrive?** New to Pipedrive, I’ve been enjoying the simplicity compared to our previous software. It has what you need without overcomplicating things. The pipeline view is clean and easy to work with, giving instant visibility into deals without the clutter. Customization was straightforward, so we could quickly adapt it to our sales process. I also use it frequently for scheduled activities and emails - I like how these are laid out and easy to work through, and the email integration was simple to set up. Overall, implementation has been relatively painless, and I’m confident we’ll expand our use beyond what we initially planned. **What do you dislike about Pipedrive?** The biggest drawback so far is the activities. You can schedule them, but there’s no way (at least that I’ve found) to set up recurring activities. This would be helpful for regular check-ins and follow-ups. It’s possible to recreate them manually, but that adds extra steps that could be avoided. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of our sales pipeline for the whole team to see, as well as tracking emails and activities. It's simplicity has been a breath of fresh air compared to our previous software which was far too complex for our needs. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re happy to hear that Pipedrive’s simplicity, clean pipeline view, and easy email integration have made your transition smooth and less complicated than your previous software. We also appreciate your feedback about recurring activities, this is valuable input, and we’ll share it with our product team as we continue improving. Best regards, Pipedrive Team ### 10. Simplifies Client Follow-Ups but Setup Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Nembris J. **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I find Pipedrive's automatic reminder for activities really helpful. I like getting a list of activities in the morning; it makes things really straightforward for me. It definitely eases my work. **What do you dislike about Pipedrive?** When I reply, it should move automatically from deal to first contact. The initial setup was not easy. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive provides automatic reminders for activities and a morning list of activities, which eases my work. **Official Response from Jorge R.:** > Hi Nembris, Thanks for your review! We're happy to hear the reminders and daily activity list make your work easier. We appreciate your feedback on setup and activity movement,our team is always here if you need help. Best regards, Pipedrive Team ### 11. Pipedrive - A CRM For Sales Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Business Development Manager - B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Pipedrive?** The Kanban view that enables to see where each deal is within my sales process **What do you dislike about Pipedrive?** Getting the email integration to work sucks, I don't have admin rights on my laptop and never will have, the developers need to work out how to get email working with a standard email email account **What problems is Pipedrive solving and how is that benefiting you?** I have three sales activites and I know where every opportunity is as Pipedrive supports multiple pipelines, it also works in multiple currencies as i sell in Sterling and Euro. **Official Response from Jorge R.:** > Hi Mark, Thanks for your feedback! We’re glad the Kanban view and multiple pipelines help you stay on top of your deals in different currencies. Sorry for the trouble with email integration, we know how important it is and are working to make it easier to use in all setups. Your input helps us improve. Best regards, Pipedrive Team ### 12. A One-Stop Shop That’s Easy to Navigate Company-Wide **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** It is a one stop shop, everything is easily navigated and able to be used company wide **What do you dislike about Pipedrive?** I wish the alerts were more time sensitive when it sent reminders **What problems is Pipedrive solving and how is that benefiting you?** Communication problems throughout teams **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive is working well as an all-in-one platform for your team and helping improve communication across departments. We also appreciate your note about reminder timing, this is helpful feedback as we continue to refine notifications and alerts. Best regards, Pipedrive Team ### 13. Excellent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mario B. | Gerente general, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Pipedrive?** I can integrate several tools that are key in my day-to-day, from my website, my calendar, my email, my Zoom platform, my work team, I can generate reports on my performance, it is truly powerful and the virtue it has is that it is very intuitive, easy to apply or execute. I have been working with Pipedrive for years and I can say that a percentage of my positive results has been thanks to using it. **What do you dislike about Pipedrive?** Honestly, I have no complaints, it has what I need and they know how to provide it in a way that is easy for me to implement, and also the customer service is efficient. **What problems is Pipedrive solving and how is that benefiting you?** It helps me visualize the information from my work in the best possible way. I have my calendar linked to my Zoom, my email, and my CRM, where I can use everything like a small orchestra to make my business flow in the best possible way. **Official Response from Jorge R.:** > Hi Mario, Thank you so much for the fantastic feedback! We’re thrilled to hear that Pipedrive has become such an integral part of your workflow, helping you integrate all the key tools and providing the insights you need for success It’s wonderful to know that our platform has contributed to your positive results over the years. We’re also happy that you’ve had a smooth experience with our support team, we’re here to make things as easy as possible for you. Best regards, Pipedrive Team ### 14. Software I can trust for my sales **Rating:** 4.0/5.0 stars **Reviewed by:** Prashant A. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** It's quite intuitive and easy to play. I am able to configure it on my own without some use of consultants etc. I sometimes did face issues and the pipedrive team is quick the resolve the same. **What do you dislike about Pipedrive?** I have used salesforce before therefore if there was a little more customization in terms of Reports that would be great. **What problems is Pipedrive solving and how is that benefiting you?** We are a new business and it's helping us managing our funnel from the start till the end. The more I am using it - the more effective I am finding this product. **Official Response from Jorge R.:** > Hi Prashant, Thanks for sharing your experience! We're glad to hear you're finding Pipedrive intuitive and easy to configure independently, empowering users without needing outside help is a key part of our mission. It's also great to know our support team has been responsive when you've needed assistance. We appreciate your feedback on reporting customization. While we strive to keep things simple and accessible, we're always working to expand our advanced features, especially for users familiar with more complex CRMs. We're excited to support your growing business and thrilled that Pipedrive is helping you manage your funnel effectively from day one! Best regards, Pipedrive Team ### 15. Simple, Straightforward, and Free of Unnecessary Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** It isn't over complicated with too many unnecessary/unneeded features **What do you dislike about Pipedrive?** I am still new, but so far there's no dislikes. **What problems is Pipedrive solving and how is that benefiting you?** We are ensuring that customers/leads aren't falling through the cracks. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that you appreciate Pipedrive’s simplicity and focused feature set. It’s great to know it’s helping you ensure customers and leads don’t fall through the cracks. We’re excited to have you on board and hope it continues to serve you well as you explore more of the platform! Best regards, Pipedrive Team ### 16. Effective and Efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Troy F. | Sales Associate / Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** Pipedrive CRM makes managing sales pipelines refreshingly simple and effective. Its intuitive interface and visual dashboards help us stay organized and focused, while customizable features adapt beautifully to any business workflow. Pipedrive has powerful automation and smart insights, it’s a game-changer for boosting productivity and closing deals faster. Highly recommended for sales teams that want clarity, control, and consistent growth. **What do you dislike about Pipedrive?** The only issue I've had was deleting information before I was given admin clearance. A safety precaution but irritating none the less. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of customers, potential customers, activities and tasks. **Official Response from Jorge R.:** > Hi Troy, Thanks so much for your thoughtful review! We're thrilled to hear how Pipedrive's intuitive design and automation tools are helping you stay organized and close deals more efficiently. We're glad Pipedrive is supporting your growth and helping you keep everything on track! Best regards, Pipedrive Team ### 17. Excellent CRM for sales management and practical sales work. **Rating:** 4.5/5.0 stars **Reviewed by:** Joni P. | Revenue Operations, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Pipedrive?** Pipedrive is simple, clear, and easy to use. It has a low learning curve and is applicable to different types of sales methods. The automation and integration capabilities are sufficient for medium-sized companies, and Pipedrive makes it possible to automate most of the daily work. **What do you dislike about Pipedrive?** The only weakness of Pipedrive that is significant to me is changes. Sometimes something changes, but there is no advance notice of the change. As a head of sales, looking for problems in the automation chain, for example, is a task that I don't really have time for. The problem itself would be easy to fix with better communication. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has replaced several different systems and brought sales data together in one place. It has made everyday life easier, streamlined analytics, and, most importantly, made the salesperson's daily work easier. **Official Response from Jorge R.:** > Hi Joni, Thank you for your detailed and thoughtful feedback! We're glad to hear that Pipedrive’s simplicity, low learning curve, and automation capabilities are supporting your sales team’s daily work while bringing your sales data into one place. We appreciate your note on communication around changes. You’re right, clear advance notice helps avoid disruptions, and we will share your feedback with our product team to improve here. Thanks for trusting Pipedrive to simplify and streamline your sales operations! Best regards, Pipedrive Team ### 18. The best tool I can have **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto L. | Comercial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Pipedrive?** The Pipedrive is the tool that I have the most ease in teaching to use for my new salespeople, besides I had to use its support a few times and in all of them my problem was solved quickly or I was given an alternative way to do what I wanted, I use it every day and if it went offline today my team would be without records (including, I think I'm going to make a backup), I use today only the sales funnel resources and automations, in addition to the insights for daily activity tracking. **What do you dislike about Pipedrive?** At a time when I was heavily working on making my Pipedrive as automated as possible, I found some barriers within more complex automations that I would like to have, in addition, I wanted to be able to see the number of open deals by company within the Pipedrive, but this is only possible by extracting an XLSX and doing it myself, I also don't like the project tracking interface and the pre-sales part of it, I've been using other tools to do it for myself. **What problems is Pipedrive solving and how is that benefiting you?** The Pipedrive allows me to manage my contacts and customers easily, in addition, I can make the filling of fields by my salespeople to be much more fluid and not bother them much with this information, because I'm such a pest when I ask for it. **Official Response from Jorge R.:** > Hi Roberto, Thank you for your thoughtful review! We're thrilled to hear that Pipedrive is your go-to tool and that it's been easy to teach your sales team. It’s great to know our support team has been helpful in quickly resolving any issues. We appreciate your feedback on automation barriers and reporting needs. Your insights are invaluable as we continue improving Pipedrive. If you haven’t already, we recommend checking out our updates or sharing your suggestions with our team, we’re always looking for ways to enhance the experience. Best regards, Pipedrive Team ### 19. It does the basics very well and it' great if you have the time to use it to it's full extent **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** The report building. I can generate lots of reports and all the data is very well interconnected. We use it everyday. New people adapt quickly to it. The task management is good. **What do you dislike about Pipedrive?** A bit expensive and some features that i would like to use, for instance integration with voip or whatsapp messaging are not included. **What problems is Pipedrive solving and how is that benefiting you?** The task scheduling so i dont forget about the leads. Also the report generation is good to analyse my team's metrics. **Official Response from Jorge R.:** > Hi Victor, Thank you for your feedback! We’re glad to hear that Pipedrive’s report building, task management, and interconnected data are helping you and your team stay organized and track performance. We appreciate your note about pricing and certain feature requests, your input helps us prioritize future improvements. Best regards, Pipedrive Team ### 20. Great User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Pipedrive?** It is the most user friendly CRM i have ever used. From importing data to manually keying in information, it is just simple. It is a tool that we use everyday that helps us achieve our goals. It was also very easy to set up. We utilize Teams integration, Ring Central integrations and are looking to add more. I implemented this myself as a salesperson. Any time I have an issue; I can jump on the chat and have that issue handled within minutes. Would highly recommend. **What do you dislike about Pipedrive?** There isn't much I dislike. I would say it would be nice to be able to run some formulas in the insights section to get a better idea of a close ratio and things like that. **What problems is Pipedrive solving and how is that benefiting you?** It gets way more usage out of the sales team than any other platform we have used. It also gives great insight into what we are doing right as a team and what we are doing wrong. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your fantastic review! We're thrilled to hear that you find Pipedrive user-friendly and essential to your daily workflow. It’s great to know that the setup was seamless and that our integrations, along with our support team, have made your experience even better. We also appreciate your feedback on adding formula capabilities in the insights section, that’s a great suggestion! We're always looking to enhance our features, so we’ll take this into consideration for future improvements. Best regards, Pipedrive Team ### 21. Refreshingly Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Josaf S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Pipedrive?** Pipedrive is refreshingly simple to use. The pipeline view is visually intuitive, and moving deals between stages is seamless. It keeps my sales process organized without feeling overwhelming. The automation features like email follow-ups and activity reminders help ensure I never miss a lead. It’s one of the few CRMs that feels like it’s made for actual salespeople, not just data input. **What do you dislike about Pipedrive?** The app. If the app had the same features like able to track open views of emails and links that would make this over the top. The app feels half finished. There’s so many things (the deals function should hold and drag like on an apple calendar) the website that just work and they don’t on the app. **What problems is Pipedrive solving and how is that benefiting you?** I’m able to track emails to see when I could follow up knowing they opened or haven’t opened links etc… **Official Response from Jorge R.:** > Hi Josaf, Thank you for such detailed and insightful feedback! We’re thrilled to hear that Pipedrive’s simplicity, intuitive pipeline view, and automation features have made your sales process more organized and efficient. It’s great to know that the system feels tailored for salespeople like yourself. We also appreciate your feedback on the app. We’re constantly working to improve the mobile experience, and we hear you about adding more features like tracking email opens and links. We’ll definitely take your suggestions into account as we continue to enhance the app. Best regards, Pipedrive Team ### 22. Easy to Navigate with Great Filters and Pipeline **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Easy to navigate, filters are great plus pipeline. **What do you dislike about Pipedrive?** Doubles up emails at times. Search function struggles at times **What problems is Pipedrive solving and how is that benefiting you?** Solving my deals funnel, helps me keep track. **Official Response from Jorge R.:** > Hi, Thanks for your review! We’re happy to hear that you find Pipedrive easy to navigate and that the filters and pipeline help you manage your deals and stay organized. We also appreciate your feedback about duplicate emails and search issues. We understand how important those features are and will share this with our team. Best regards, Pipedrive Team ### 23. Easy Gmail Integration, Intuitive Setup, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** easily integrates with Gmail emails to show activity in deals, relatively intuitive and easy to learn, highly customizable with some restraints, though, for different pricing levels. **What do you dislike about Pipedrive?** The nickel-and-dime pricing for certain features is frustrating. They limit the number of certain types of automations and stuff. **What problems is Pipedrive solving and how is that benefiting you?** Managing our sales process and franchise locations. **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that the Gmail integration and activity tracking help you manage deals, and that you find Pipedrive intuitive and easy to learn. It's also great to know that Pipedrive supports your sales process and franchise management. We appreciate your feedback about pricing and feature limits, and we'll be sure to share it with our team. Best regards, Pipedrive Team ### 24. Pipedrive for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas V. | Sales director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Pipedrive?** I like how it's easy set up and perfect for sales. Customer support is really helpful in all the ways. I use pipedrive everyday for its numberous futures. Also integration with all the other apps is really great. **What do you dislike about Pipedrive?** It's sometimes confusing when creating an automation. Customer support is re **What problems is Pipedrive solving and how is that benefiting you?** I can see my pipeline and forecast clearly **Official Response from Jorge R.:** > Hi Tomas, Thank you for your feedback! We’re glad to hear that Pipedrive’s easy setup, sales-focused features, and helpful customer support are making a difference for you. It’s great that the app integrations and pipeline visibility are helping you stay organized and forecast effectively. We also appreciate your note about automation, our team is always here to help make that process smoother! Best regards, Pipedrive Team ### 25. Pipedrive Keeps Leads and Deals Organized with Helpful Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa P. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Organization and reminders. I like how Pipedrive keeps my leads and deals separate. **What do you dislike about Pipedrive?** Automatic emails and automatic reminders. **What problems is Pipedrive solving and how is that benefiting you?** Keeping me on task and organized. **Official Response from Jorge R.:** > Hi Alyssa, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized and keeps your leads and deals clearly separated. It’s great that reminders are helping you stay on task. We also appreciate your feedback about automatic emails and reminders. Your input helps us continue improving the experience. Best regards, Pipedrive Team ### 26. Best CRM I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Roland R. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Pipedrive?** It's simplicity! Really easy to use and navigate. Easy to visualize my sales progress. **What do you dislike about Pipedrive?** I wish the leadbooster function wasn't as expensive. I also wish it had better integration with social media platforms inboxes. **What problems is Pipedrive solving and how is that benefiting you?** It reminds me when to follow up with leads. It helps me predict how much revenue I can expect for the next few months. It helps me see how many more prospects I need to meet my sales targets. **Official Response from Jorge R.:** > Hi Roland, Thanks so much for your review! We’re glad to hear you find Pipedrive simple and easy to use, and that it helps you track progress, forecast revenue, and stay on top of follow-ups. We appreciate your feedback on LeadBooster pricing and social media integrations, this is very valuable for our product team as we continue to improve. Y our insights help us shape Pipedrive into an even more effective tool for sales professionals like you. Best regards, Pipedrive Team ### 27. It's been great so far **Rating:** 4.0/5.0 stars **Reviewed by:** Travis C. | Senior Territory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Pipedrive?** It makes it very easy to keep track of all the deals I have working. People aren't slipping through the cracks or getting lost in the shuffle anymore. **What do you dislike about Pipedrive?** It all seems to be helpful to this point. **What problems is Pipedrive solving and how is that benefiting you?** It's helping me keep track of all the deals I have in my funnel to make sure I don't miss anything. **Official Response from Jorge R.:** > Hi Travis, Thanks for sharing your experience! We're glad to hear Pipedrive is helping you stay organized and keep every deal on track. It’s great to know the platform is making it easier to manage your pipeline and avoid missed opportunities. We appreciate your feedback! Best regards, Pipedrive Team ### 28. Intuitive and Efficient CRM – Great for Everyday Use **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia C. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Pipedrive?** Pipedrive strikes a perfect balance between powerful features and a clean, intuitive interface. It’s one of the few CRMs that feels genuinely easy to use from day one. I use it to manage our contact database, track interactions, schedule follow-ups, and coordinate tasks — and it handles everything smoothly. The design is thoughtful and makes daily workflows feel effortless. **What do you dislike about Pipedrive?** Honestly, I haven’t encountered any issues so far. Everything works as expected. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us stay organised and on top of our relationships. It keeps our team aligned and ensures that no contact or task slips through the cracks. We also use it to send out a monthly newsletter, which integrates easily into our workflow. Overall, it saves us time and keeps us focused. **Official Response from Jorge R.:** > Hi Natalia, Thank you for your thoughtful and detailed review! We're thrilled to hear that Pipedrive has positively impacted your workflows and team alignment. If you ever have feedback or suggestions down the road, we’re always here to listen. Best regards, Pipedrive Team ### 29. Ultra professional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** The organization and the reminder of tasks to be performed **What do you dislike about Pipedrive?** The design of the application is not very pleasant. **What problems is Pipedrive solving and how is that benefiting you?** the reminders and results of my appointments **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that Pipedrive is helping your organization stay efficient with minimal effort. We also appreciate your note regarding reminders, we’re constantly working on ways to make task tracking and notifications more effective, and your input is valuable in guiding those improvements. Best regards, Pipedrive Team ### 30. essential tool for more efficient and organized sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Pipedrive?** The clear and intuitive visualization of the sales funnel is the strongest point. The drag-and-drop interface greatly facilitates the tracking of each deal. The automation of routine tasks, such as follow-up reminders and email logging, saves a huge amount of time and ensures that nothing important is forgotten. **What do you dislike about Pipedrive?** The entry-level plan has some limitations in reports and automations, requiring a subscription to a higher plan to access more advanced features. Customer support via chat could also be more responsive in the most basic plan. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is primarily solving the problem of disorganization and lack of visibility in the sales pipeline. Before, we used spreadsheets, which made it difficult to track the stage of each deal and prioritize activities. Now, we have a clear and standardized process, which has increased our conversion rate and drastically improved forecasting and revenue predictability. The ultimate benefit is selling more and in a smarter way. **Official Response from Jorge R.:** > Hi, Thank you for sharing such detailed feedback! We’re delighted to hear that Pipedrive’s visual sales funnel, drag-and-drop interface, and automation features are helping you stay organized, save time, and ultimately sell smarter. It’s great to know the platform has improved your forecasting and conversion rates compared to spreadsheets. We also appreciate your thoughts on reporting, automation limits, and chat support, feedback like yours helps us improve and deliver even more value across all plans. Best regards, Pipedrive Team ### 31. Good for basic users, but many many bugs and support are not great **Rating:** 3.0/5.0 stars **Reviewed by:** Eden B. | Senior Digital Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Pipedrive?** The ease of setup and use and the price is competitive for the featureset. **What do you dislike about Pipedrive?** The many bugs found in many features, support are not trained enough to know how to resolve issues or ot use teh CRMs features from a real end user perspective, and require extensive work on the customers part to report issues, often again and again as issues dont get resolved. Fixes that are rolled out are often reverted causing the same issue again. **Recommendations to others considering Pipedrive:** If you have the budget then bigger companies have better offerings, but for its pricepoint, if you can handle the bugs, pipedrive is sufficent for a small team, however, if your running a big team and trying to use pipedrive, i would suggest there are better solutions as we notice issue after issue with consistent use in a effective sales envirotnment and there is poor support to resolve those issues. **What problems is Pipedrive solving and how is that benefiting you?** Great CRM for our small sales team. Its great to track data and reports on our sales, it has increased customer close rate and productivity in sales **Official Response from Luiza Carvalho:** > Hi Eden, Thank you very much for taking the time to send us this feedback! It is very important for us! We are happy to know Pipedrive is helping you achieve your goals. Regarding the mentioned bugs, we apologize for any inconvenience the experience may have caused in your business, we can understand how this can impact your work. Service interruptions or bugs can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have. Once again thank you for providing us with this feedback. We will forward this case internally and make sure it will be taken into account for future improvements. Kind regards, Pipedrive Team ### 32. easy, quick, simple and effective crm **Rating:** 5.0/5.0 stars **Reviewed by:** Parker B. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Pipedrive?** I’ve been using Pipedrive CRM for a while now, and I have to say, it’s hands down one of the easiest, quickest, and most effective CRMs I’ve ever used. The interface is incredibly intuitive, which means I don’t have to waste time figuring out how things work. Everything is laid out clearly, and it's simple to navigate, even for someone who isn’t super tech-savvy. What really sets Pipedrive apart is its speed. From adding contacts to managing deals, everything happens quickly without the usual lag or complicated processes. It helps me stay on top of my sales pipeline effortlessly and without getting bogged down in unnecessary features. And of course, it’s incredibly effective. Whether I’m tracking leads, managing ongoing conversations, or automating routine tasks, Pipedrive gets the job done. The CRM’s flexibility allows me to customize it to fit my business, which is a huge bonus. Overall, if you're looking for a CRM that’s straightforward, fast, and gets results, Pipedrive is a no-brainer. **What do you dislike about Pipedrive?** I wish it had native integration to push leads from Linkedin without having to use Surfe **What problems is Pipedrive solving and how is that benefiting you?** organize multi pipelines to get clear view on which pipelines are producing and worth while **Official Response from Jorge R.:** > Hi Parker, Thank you for your fantastic review! We're thrilled to hear that you find Pipedrive easy, quick, and effective. Our goal is to create an intuitive and efficient platform that helps you stay on top of your sales pipeline without unnecessary complexity. We also appreciate your feedback on LinkedIn integration. We're always looking for ways to improve, and we’ll share this suggestion with our development team. Best regards, Pipedrive Team ### 33. Pipedrive has clear UX and is thoughtfully designed based on real sales workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Pipedrive?** This is the type of tool that salespeople in customer-facing roles actually would like to use... rather than being overly complicated, the pipeline view and structure / layouts of the system are clear, intuitive, and thoughtfully done making it much easier to onboard and get started. Many tools feel like they're designed for more technical people, Pipedrive is designed for salespeople - as it should be. **What do you dislike about Pipedrive?** I wish there was a relationships view to be able to visually in a more '3d space' view the connections between people, organisations, deals, and initiatives. **What problems is Pipedrive solving and how is that benefiting you?** Mainly because it makes it easy to have an overview of deals in the pipeline, stage, and progress. **Official Response from Jorge R.:** > Hi, Thank you for such detailed feedback! We’re delighted to hear that Pipedrive’s intuitive pipeline view and structure are making it easier for you to get started and focus on selling. Your suggestion about having a “relationships view” to visualize connections between people, organizations, and deals is a great idea, we’ll share it with our product team as we’re always looking for ways to improve. Best regards, Pipedrive Team ### 34. We’ve been using Pipedrive for several months now, and it’s made a tremendous difference **Rating:** 4.5/5.0 stars **Reviewed by:** Jorian K. | Principal Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Pipedrive?** Crystal-Clear Pipeline Visibility From the moment a new lead enters our system to the point of closing a deal, Pipedrive’s visual pipeline gives everyone on the team full transparency into each stage of the process. We can see at a glance which deals are stalling, which are moving quickly, and which require immediate attention. That clarity alone has prevented prospects from slipping through the cracks—and has consistently driven up our monthly close rate. Simplified Deal Organization Building out custom deal stages was straightforward, allowing us to mirror our actual sales process rather than forcing our reps to adapt to a generic layout. We’ve created separate pipelines for different service lines, each with its own tailored stages, activities, and success criteria. As a result, our reps know exactly what tasks they need to complete—whether it’s a discovery call, product walkthrough, or contract negotiation—before moving a deal forward. Efficient Task & Activity Management Pipedrive’s Activity Scheduler keeps all follow-ups, calls, and meetings organized in one place. Rather than juggling multiple calendars or scribbling to-dos on sticky notes, our entire team now relies on Pipedrive to set reminders, log interactions, and automatically sync with their Google/Outlook calendars. This has cut down on missed calls and overdue follow-ups by more than 50% compared to our old spreadsheet-based approach. Data-Driven Insights & Reporting Pipedrive’s reporting dashboard gives us real-time visibility into critical KPIs—number of new deals created, amount of pipeline value added, conversion rates by stage, and more. We’ve set up custom dashboards for leadership to track team performance week over week. These insights highlight bottlenecks (e.g., deals stuck in “Proposal Sent” too long) and help us forecast revenue much more accurately than before. **What do you dislike about Pipedrive?** While Pipedrive offers solid reporting on overall pipeline health and deal progression, its insights into why deals are lost can feel somewhat surface-level. Currently, you can tag lost deals with a generic reason, but there’s limited granularity beyond that. It would be immensely helpful to have: Customizable loss categories (e.g., pricing concerns vs. competitive pushback vs. misaligned requirements) with dropdowns tied to specific deal stages. **What problems is Pipedrive solving and how is that benefiting you?** Brings structure and performance insights to our Sales process **Official Response from Jorge R.:** > Hi Jorian, Thank you for the thorough and insightful review! We're thrilled to hear how much clarity, efficiency, and structure Pipedrive has brought to your sales process, from pipeline visibility and customized deal stages to activity management and real-time performance insights. It’s fantastic that these tools have helped your team stay on top of follow-ups and improve your monthly close rates. We also appreciate your constructive feedback regarding lost deal insights. You’re absolutely right, more granular and customizable loss categorization could significantly improve post-analysis and team learning. We've shared your suggestion with our product team, as we're always looking for ways to enhance the platform's strategic value. Thanks again for choosing Pipedrive and for helping us continue to improve! Best regards, Pipedrive Team ### 35. It does what it needs! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Pipedrive?** Pipedrive is a fantastic CRM for sales teams, especially those looking for a highly visual and intuitive pipeline management system. Its drag-and-drop interface makes tracking deals simple, and it's great for keeping sales processes organized. It might feel a bit sales-centric if you need broader CRM functionalities, but for pure sales focus, it's a solid choice. **What do you dislike about Pipedrive?** more connectivity amongst platforms in relation to account management. If I use a Hellosign to create and send a contract for "Tom" but "Toms" account is managed using Pipedrive. All Communications with "Tom" use the same email address across both platforms yet I have to manually "link" "add" any file associated with "Tom" on both platforms. Increasing the opportunity for redundancies and upload errors. **What problems is Pipedrive solving and how is that benefiting you?** the ability to track email allowing me to better follow up about deals, admin task and customer service. **Official Response from Jorge R.:** > Hi, Thank you for sharing your detailed experience! We’re glad to hear Pipedrive’s visual pipeline and intuitive drag-and-drop interface are helping you keep your sales process organized and follow up on deals and customer tasks effectively. We appreciate your feedback regarding integrations, especially around account management and document platforms like HelloSign. We understand how important seamless connectivity is for reducing redundancies and upload errors, and we will share this with our product team as we continue to improve platform integrations. Please keep in mind that most of the integrations available are not created by us but by the actual vendors of the platforms. Thanks again for taking the time to share your insights and for choosing Pipedrive to support your sales process! Best regards, Pipedrive Team ### 36. Solid CRM with necessary features **Rating:** 3.5/5.0 stars **Reviewed by:** Aleksi L. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Pipedrive?** Simple to use and has all the needed features. **What do you dislike about Pipedrive?** Its pay per seat. I would like to share view to other stakeholders in my organisation but I am not willing to pay for seat just for viewing purposes. **What problems is Pipedrive solving and how is that benefiting you?** I can keep track of my pipeline. Managing presales, sales and current customers. **Official Response from Jorge R.:** > Hi Aleksi, Thanks for sharing your thoughts! We're glad to hear you find Pipedrive simple and complete for your needs. We understand your concern about seat-based pricing and the desire for view-only access for stakeholders. Our team is actively exploring ways to make collaboration even more flexible in the future. We appreciate your feedback, it helps us continue improving the experience for all users. Best regards, Pipedrive Team ### 37. Great for Sales Forecasting, but Activity Prompts Can Be Annoying **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | Sales Account Manager - HQ Graphics and Wraps, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Pipedrive?** Being about to see your upcoming sales all in one spot to be able to properly forecast. **What do you dislike about Pipedrive?** I don't always need to schedule an activity so having that pop up after winning a deal seems a bit much. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of leads and activities throughout projects. **Official Response from Jorge R.:** > Hi Sarah, Thanks for your review! We're glad to hear that Pipedrive helps you forecast and keep track of your leads and activities effectively. We appreciate your feedback regarding the activity prompt after closing a deal, this feature can be turned off on the company settings on the account: https://app.pipedrive.com/settings/activity_settings https://sharing.pipedrive.com/i/RYgXQZ By turning off this option, you will no longer be prompted to schedule an activity whenever a deal is marked as won. Best regards, Pipedrive Team ### 38. effective CRM that streamlines sales and tracks deals with a clear, visual pipeline. **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah G. | Solar Appointment setter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is its visual sales pipeline—it’s easy to customize, drag and drop deals, and get a clear overview of progress at every stage, which makes managing leads and follow-ups much more efficient. **What do you dislike about Pipedrive?** What I dislike about Pipedrive is that some of its more advanced features—like workflow automation and detailed reporting—are only available on higher-tier plans, which can limit functionality for smaller teams or startups on a budget. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve disorganized sales processes by centralizing lead tracking, follow-ups, and deal management. This keeps my workflow focused and boosts productivity. **Official Response from Jorge R.:** > Hi Hannah, Thank you for sharing your experience! We're glad to hear that Pipedrive’s visual pipeline is making your lead management and follow-ups more efficient and that it’s helping keep your workflow focused and productive. We understand your point about advanced features being on higher-tier plans. We continuously evaluate our plans to balance providing powerful features while supporting teams of all sizes, and your feedback helps us in this process. We’re here to support your continued growth with Pipedrive! Best regards, Pipedrive Team ### 39. Hidden Fees and Third-Party Management Make Pipedrive Not Worth It **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Pipedrive?** Nothing. It's like using a rip off of every other CRM. **What do you dislike about Pipedrive?** The basics of a CRM is hidden behind multiple paywalls. In Czech Republic and Slovakia it's not even run by Pipedrive it's run by another company called Davame. Buyers beware, every step is another way to scam you out of more money. You need to pay full price to use anything close to its competitors. **What problems is Pipedrive solving and how is that benefiting you?** It was meant to help with CRM but so far a pen and paper is more useful **Official Response from Jorge R.:** > Hi, We’re sorry to hear about your frustration. Our team takes feedback like this seriously, and we are actively looking into your concerns regarding features, pricing, and regional support. Please contact our support team directly so we can review your account and work toward a resolution. Best regards, Pipedrive Team ### 40. Visual Deal Pipeline That’s Easy to Use and Highly Customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Pipedrive?** Visual deal pipeline, customizability, ease of use **What do you dislike about Pipedrive?** I wish there was a way to integrate a workflow or visual task management board into Deals. My pipeline workflow involves requesting, sending, and receiving documents and other items, and I need to be able to quickly check the status and history of several tasks without having to navigate several clicks. **What problems is Pipedrive solving and how is that benefiting you?** Sales pipeline management integrating deals and contacts. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you enjoy the visual pipeline, customization, and ease of use. We also appreciate your feedback about adding a more visual task or workflow view within deals and will share it with our team. Best regards, Pipedrive Team ### 41. Practicality that Makes the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Practicalities and conveniences in daily life. **What do you dislike about Pipedrive?** Many pieces of information that sometimes confuse **What problems is Pipedrive solving and how is that benefiting you?** Visualization and control of the sales funnel **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive brings practicality and convenience to your daily work. It’s great that the platform helps you visualize and stay in control of your sales funnel. We also appreciate your feedback about the amount of information sometimes feeling confusing. That’s helpful insight as we continue working to improve clarity and usability. Best regards, Pipedrive Team ### 42. Pipedrive is the CRM for me **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Client Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Pipedrive?** Simple, clear and easy to use. Easy to onboard and get up and running quickly. **What do you dislike about Pipedrive?** Could be more advanced, but you trade simplicity and ease of use for advanced capabilities. **What problems is Pipedrive solving and how is that benefiting you?** It helps us stay on top of lead generation and manage deals more clearly. Having all prospects and opportunities in one place makes it easier to track progress, follow up consistently, and keep the pipeline moving without things slipping through the cracks. **Official Response from Jorge R.:** > Hi Sam, Thank you for sharing your experience! We’re delighted to hear that Pipedrive’s simplicity and ease of use are helping your team stay organized and keep your pipeline moving smoothly. We also appreciate your note about advanced capabilities, our goal is to balance simplicity with functionality, and feedback like yours helps us continue improving. Best regards, Pipedrive Team ### 43. Excited to find a platform that actually works! **Rating:** 5.0/5.0 stars **Reviewed by:** Miles M. | Owner, Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Pipedrive?** Pipedrive is simple to use and navigate. It has endless options for customizing and other application integrations. It is a one stop shop for sure and there support team is incredible and follow up fast. **What do you dislike about Pipedrive?** Have not been able to find anything I dislike lol. **What problems is Pipedrive solving and how is that benefiting you?** A simple way to track our work all in one application. Our team can finally stay on point together. **Official Response from Jorge R.:** > Hi Miles, Thank you for your great feedback! We’re delighted to hear that Pipedrive’s simplicity, customization options, and integrations are making it a true one-stop shop for your team. It’s wonderful to know our support team has been fast and helpful, and that Pipedrive is helping your team stay aligned and on track. We appreciate your kind words! Best regards, Pipedrive Team ### 44. its been a great experience and it helps me stay organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is its intuitive and highly visual sales pipeline. It makes tracking deals incredibly easy and gives me a clear overview of where each opportunity stands. The drag-and-drop interface is user-friendly, and the customizable stages allow me to tailor the pipeline to fit our exact sales process. I also appreciate the automation features — they save time on repetitive tasks and help ensure that no follow-up falls through the cracks. Overall, it strikes a great balance between simplicity and powerful functionality. **What do you dislike about Pipedrive?** have noWhile Pipedrive is a powerful and user-friendly CRM, one thing I dislike is that some of the more advanced features — like workflow automation, email tracking, or detailed reporting — are only available on higher-tier plans.t found an issue yet. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve the problem of disorganized and inefficient sales tracking. Before using it, managing leads and follow-ups across spreadsheets and emails was time-consuming and error-prone. Pipedrive centralizes all deal information in one place, making it easy to visualize the sales pipeline, prioritize tasks, and stay on top of every opportunity. The automation features reduce manual work, like sending follow-up emails or updating deal stages, which saves time and ensures consistency. As a result, I’m able to focus more on selling and less on admin work, which has improved both productivity and conversion rates. **Official Response from Jorge R.:** > Hi there, We're thrilled to hear that Pipedrive’s visual pipeline, user-friendly interface, and automation features have made a positive impact on your sales process. It’s great to know that the platform is helping you save time, stay organized, and focus more on closing deals rather than managing spreadsheets. We also appreciate your feedback regarding the availability of advanced features in higher-tier plans. We understand that access to tools like workflow automation and detailed reporting can be crucial, and your input helps us evaluate how we can continue to deliver value across all plan levels. Best regards, Pipedrive Team ### 45. Very nice very good **Rating:** 4.0/5.0 stars **Reviewed by:** Michael K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Pipedrive?** Pipedrive is very intuitive and provides a great action based feedback. The team has also really quickly picked up and implemented the tool, and customer support has helped where necessary. The frequency of use has picked up versus of our previous tools due to the ease of integration. **What do you dislike about Pipedrive?** Some views can be difficult to find, and it not clear to us if we can build company dashboard or if it user needs to build their own dashboard. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has structured our pipeline process and drive action. **Official Response from Jorge R.:** > Hi Michael, Thanks for sharing your thoughtful review! We're thrilled to hear that Pipedrive’s intuitive interface and action-driven features have made it easier for your team to adopt and integrate into daily workflows. It's great to know usage has increased compared to previous tools—that’s exactly the kind of impact we aim for. We appreciate your feedback about the dashboard and views. If you require any assistance, please do not hesitate to reach out to our support. Thanks again for choosing Pipedrive! Best regards, Pipedrive Team ### 46. Pipedrive Makes Tracking Notes, Scheduling Contacts, and Email Campaigns Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** Pipedrive has been really help for us as an organization tracking customer notes, scheduling customer contact and using email campaigns. **What do you dislike about Pipedrive?** Some limitations as management in the ability to create rules about how often customers should be contacted as a way to remind territory managers. **What problems is Pipedrive solving and how is that benefiting you?** It is helping us reach more customers through email marketing. We can also track notes and visits more effectively which especially helps when there is a transition with employees. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad to hear that Pipedrive helps your team track customer notes, schedule contacts, and run email campaigns more effectively. It’s great to know it’s also supporting smoother transitions when team members change. We appreciate your feedback around contact rules and reminders for territory managers and will share this with our team for consideration. Best regards, Pipedrive Team ### 47. Best CRM, and I've tried many **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie A. | Innovation Professor, Master's of Technology Entrepreneurship, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is super intuitive and easy to customize. I built my last business, a nonprofit, around Pipedrive, and I'm building my new tech startup with it, too. There was very little training required to onboard myself to Pipedrive, and I did it all via video tutorials. I especially love that I can add and rename fields on the fly.This was a huge upgrade from Salsa, which I used at my nonprofit before Pipedrive. Before that, I was grinding myself and my team to use Salesforce, which required advanced admin support anytime we needed to adjust something. Pipedrive's interface is modern, friendly, and logical. I love spending time in it, and I recommend it all the time. **What do you dislike about Pipedrive?** The "Notes" field for documenting conversations is too small. I wish it retained formatting in its activity preview, too, instead of showing my notes in one long string of text. **What problems is Pipedrive solving and how is that benefiting you?** Keeping a consistent cadence of outreach. I appreciate how easy it ease to follow reminders for the day's activities so I don't lose track of our stakeholders. **Official Response from Jorge R.:** > Hi Frankie, Thank you so much for sharing your experience and enthusiasm for Pipedrive! We're thrilled to hear that Pipedrive and its features have supported you through multiple ventures. We also appreciate your constructive feedback on the Notes field. Your suggestion regarding formatting and visibility in activity previews has been noted and will be shared with our product team, we're always looking for ways to enhance the user experience. Best regards, Pipedrive Team ### 48. Clean UI and Trello-Style Board That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** The Ui and trello style board. I like that I can quick add, people and sync with email **What do you dislike about Pipedrive?** Lots of tools I don't need or use. the Ui design is also a bit bland (not many colours or strong text hierarchy) **What problems is Pipedrive solving and how is that benefiting you?** The level of information you can add to a deal is superior, it combines CRM and BD tracking. Templated emails are key **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you like the Trello-style pipeline, quick contact creation, and email sync. It’s great to hear the deal details and email templates are helpful. We also appreciate your feedback on the UI design and feature set and will share it with our team. Best regards, Pipedrive Team ### 49. Pipedrive: Structure & Efficiency for Our Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Florian W. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Pipedrive?** As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized. What I particularly like: ✅ Structured and transparent management of all leads and clients ✅ Automations that help us keep track of important topics ✅ Easy scheduling and reliable follow-ups ✅ Comprehensive analytics for sales performance ✅ Outstanding value for money Overall, a clear recommendation for anyone looking to make their sales process more efficient! 🚀 **What do you dislike about Pipedrive?** The only "downside": I still feel a bit overwhelmed because Pipedrive offers so many features, and I’m only using a fraction of them. But I know this will improve over time. **What problems is Pipedrive solving and how is that benefiting you?** As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized. **Official Response from Jorge R.:** > Hi Florian, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Pipedrive has helped streamline your sales process and brought more structure and efficiency to your team. We totally understand that it can feel overwhelming when you're just starting out with all the features Pipedrive offers. But as you continue exploring, we’re confident you'll find even more ways to maximize its potential. We’re always here to help you make the most of it! Best regards, Pipedrive Team ### 50. Brand new to Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | Outside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Pipedrive?** I like that Pipedrive incorporates a calendar and email along with the normal CRM attributes. Its a nice "all in one" feel **What do you dislike about Pipedrive?** The aspect of followers and groups is a little perplexing. I had a coworker upload all of our clients into Pipedrive and now he's a follower for every organization and there's no way to bulk delete him off. We have to individually remove him from each account. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of quotes that we've sent out to customers. We send out dozens of quotes per week, per salesman and its difficult to keep track of them all. Pipedrive helps schedule follow up activity and close the sale **Official Response from Jorge R.:** > Hi Josh, Thanks for your thoughtful feedback! We're glad to hear that Pipedrive’s all-in-one functionality, especially the integration of calendar, email, and CRM tools, is helping streamline your sales process and follow-ups. That’s exactly what we aim for. We understand the frustration around managing followers in bulk, especially in cases like client imports. This is valuable input, and we’ll pass it on to our product team for consideration. In the meantime, feel free to reach out to our support for possible workarounds. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+20%3A50%3A42+-0500&secure%5Bsession_id%5D=96f9c875-6f4a-4c11-b9e7-a6cb75710607&secure%5Btoken%5D=6df042d8c63102a8a4d32824aee8e3b423d4e4581c97a100ce2f4ba2ddf403f0&format=llm_user) ## Pipedrive Integrations - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,409 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,197 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,125 reviews)