CloudCall Reviews & Product Details

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Product Website

Seller

CloudCall Group Plc

Discussions

CloudCall Community

Languages Supported

English

Overview by

Ashley Bowlin

Pricing

Pricing provided by CloudCall.

o1 Pro

Starting at $24.00

1 Users Per Month

View More Pricing Information

CloudCall Integrations

(9)

Verified by CloudCall

CloudCall Media

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...

CloudCall Demo - Work from anywhere seamlessly

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...

CloudCall Demo - The intelligent phone system that integrates with your CRM

Personalise your communications, work from anywhere and simplify your processes.

Simply pair your CRM with CloudCall.

CloudCall Demo - Quanta Recruitment Testimonial

CloudCall is more than just a telephone system. It integrates into all the different systems that we use.

CloudCall Demo - Oakleaf Partnership Testimonial

What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.

Enhance team efficiency

CloudCall Agent Experience

CloudCall for Business Leaders

Manage and coach your team with CloudCall

CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.

Official Downloads

(5)

edit

Why poor communication is holding your business back

G2 reviews are authentic and verified.

Here's how.

Maitri P.

Dentist

2/7/2026

"Simple Setup, Reliable Call Management"

4.5/5

What do you like best about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how straightforward it is and how call logs and details are easy to access. It's accessible and reliable. I value the call logging and call history features the most because being able to see past calls and notes makes follow-ups easier and helps keep communication organized. Setup was fairly easy, and we were able to start using it quickly. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services. Review collected by and hosted on G2.com.

Lexi B.

11/20/2025

"Seamless Candidate Contact, 24/7 Accessibility"

5/5

What do you like best about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature, allowing me to use it conveniently on my personal cellphone, which is crucial for my work in Healthcare where many physicians work irregular hours and need to communicate outside of traditional business times. It’s incredibly valuable that I can maintain seamless communication 24/7, giving me the flexibility I need to stay connected with physicians. Additionally, the integration with Bullhorn CRM is fantastic because it automatically leaves notes in the CRM for my colleagues to access, which significantly enhances our team’s collaboration and streamlines our workflow. The setup process was impressively easy and was done virtually with my IT team with no issues. Overall, CloudCall has significantly boosted my productivity and communication efficiency. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

nothing Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Hi Lexi,

Thank you so much for the wonderful review. We’re really glad to hear CloudCall is helping you stay connected with physicians around the clock. Healthcare recruiting definitely doesn’t happen on a 9–5 schedule, and it means a lot that the mobile app is making that part of your job easier.

It’s also great to hear the Bullhorn sync is helping your team stay aligned without extra admin, and that setup was smooth for you and your IT team.

We appreciate you taking the time to share your experience! We’re here whenever you need us.

— The CloudCall Team 💜

Zach Z.

Operations Director

Small-Business (50 or fewer emp.)

6/27/2025

"Seamless VOIP That Delivers"

5/5

What do you like best about CloudCall?

They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics displayed in the office help us track performance instantly and take quick action when needed. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful.

It’s the outstanding customer service team especially Ashley, Filippe, Gee, and their manager Martin.

While being a super admin can get quite technical with various settings to navigate, CloudCall makes it manageable.

The platform is intuitive, but what truly sets it apart is the support.

The team never rushes you to closure instead every time I email or call they guide you step by step, ensure everything is resolved, and even follow up to check if you need anything else. It’s rare to find that level of commitment and care and thats what sets them apart. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing, when you have a team to lean on for support and the tool works great, there nothing to complain. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Hi Zach,

Thank you so much for this thoughtful review — we’re thrilled to hear how impactful CloudCall has been for your team!

Real-time visibility is exactly what we aim to deliver, so it’s great to know the live dashboards are helping you track and act on performance in the moment. We also can’t thank you enough for the kind words about our support team. Ashley, Filipe, Gee, and Martin are true pros, and we’re proud to have them guiding our customers every step of the way.

Your feedback means a lot to us, especially coming from a super admin who’s lived deep in the platform. We’re always here if you need anything, and we’re proud to be your partner.

— The CloudCall Team

Abby R.

Applications software support

Mid-Market (51-1000 emp.)

11/9/2025

"Effortless Bullhorn Integration for Streamlined Communication"

4/5

What do you like best about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The plugin tends to slow down Bullhorn somewhat, particularly when usage is at its highest. This is most noticeable during peak hours. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Thanks so much, Abby! We’re glad to hear CloudCall makes it easier to manage all your Bullhorn communication in one place. We appreciate your note about speed — our team continues to focus on optimizing performance and improving the overall experience for busy teams like yous. 💜

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/22/2025

"Great when it works!"

1.5/5

What do you like best about CloudCall?

It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The application glitches regularly and I have to contact my internal IT department too often to fix it's glitches. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Thanks for sharing your experience. We’re glad you find value in the SMS, Bullhorn integration, and caller ID, but we’re sorry to hear about the glitches. It sounds like you may be on our Classic platform.

Our new CloudCall o1 has been rebuilt on modern cloud infrastructure to deliver stronger reliability, performance, and easier updates with Chrome and other configurations. We’d love to connect and make sure you have access to these improvements.

Your feedback helps us keep improving. Thank you!

See how CloudCall improved

Michael M.

Business Systems Analyst

Mid-Market (51-1000 emp.)

5/22/2025

"Great Cloud-Based Calling Solution for CRM Users"

5/5

What do you like best about CloudCall?

Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone. We configured CloudCall to integrate smoothly with our current ATS/CRM system, as well as the future CRM we plan to adopt. The customer support team was also highly responsive, friendly, and made the implementation process smooth and stress-free. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Setting up call recording According to each state law. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Hi Michael,

Thank you so much for the kind words! We’re thrilled to hear that CloudCall made onboarding easy for your team and that the integration with Salesforce is delivering real value. We especially appreciate your shoutout to our support crew — they’ll be excited to hear it!

If there’s ever anything we can do to make call recording setup even easier, just let us know.

Thanks again for being a part of the CloudCall community!

Best,

Ashley

Adam M.

Project Manager

Small-Business (50 or fewer emp.)

6/10/2025

"Support could use major improvement!"

3/5

What do you like best about CloudCall?

Cloudcall interates with our CRM and comes with a handy app Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Support is a nightmare, and isn't 27/4 so if you have an issue on the weekend, you're stuck! Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Hi Adam,

Thank you for taking the time to share your feedback; we’re glad to hear that CloudCall’s CRM integration and mobile app have been helpful in supporting your multi-location setup.

That said, we’re truly sorry to hear your experience with support hasn’t met expectations. We know how critical timely support is, especially when phone systems are involved. While our current support model includes extended weekday coverage and emergency escalation paths, we recognize that weekend coverage is an important area for improvement. I’ve shared your comments directly with our leadership team to help prioritize ongoing service enhancements.

Please feel free to contact our support leadership team directly at support@cloudcall.com.

Thank you again for being a CloudCall customer, and for sharing your feedback!

- The CloudCall Team

Daniel L.

Owner

Mid-Market (51-1000 emp.)

11/7/2024

"Effortless Connections and Top-Notch Support with CloudCall"

5/5

What do you like best about CloudCall?

CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing I can think of now. Looking forward to getting on their new platform real soon. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

First, it has streamlined our ability to connect quickly and effectively with both clients and candidates, saving us time and ensuring we never miss crucial conversations. The integration with TextUs has been invaluable, allowing us to add SMS as a communication channel, which is essential in a fast-paced environment like ours where response times matter.

The custom dashboards have been another game-changer, giving us a clear view of our team’s call activity and performance. This transparency enables us to make data-driven decisions and identify areas for improvement in real-time, ultimately enhancing our productivity and service quality.

Finally, CloudCall’s exceptional customer support has solved the often overlooked issue of downtime and technical issues. Their team’s proactive approach means we always have the support we need to keep operations running smoothly. These benefits have translated into better client satisfaction, faster placement times, and a more streamlined workflow for our entire team. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

6/5/2025

"Cloudcall review"

5/5

What do you like best about CloudCall?

Very good at transferring phone calls & putting people on hold. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

have some issues with the sound of my voice Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Thank you for the review and feedback!

Ori A.

Client Growth Partner

Small-Business (50 or fewer emp.)

5/29/2025

"good but not great"

0.5/5

What do you like best about CloudCall?

Easy to use and simple for new users

easy to set up Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

poor call quality

constant disconnects

bad service Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

edit

Hi Ori,

Thank you for sharing your feedback — we’re glad to hear the ease of use has been a win for your team!

We completely understand the frustration around call quality and service issues. These are exactly the challenges we’ve addressed with our new o1 platform, which was purpose-built to improve stability, performance, and global call quality — especially for Bullhorn users like yourself.

When the time is right, we would love to connect for the opportunity to show your team CloudCall o1 so you can experience the difference.

Thanks again for your candid review.

Best,

Ashley