CloudCall Reviews

the intergration in to the web. but others can do it better

If you become your partner on the tele, you can’t understand him and the other way round. So between 09:00-12:00. From 12:00-13:00 you can’t telephone. The problem exists now for 2 months. Every day at least 5 tickets per person are written. I have 20 tickets per day!!!! And what happened NOTHING . Except they told us we're getting someone to deal with it now. And what makes this person?!! so great!!!Writes one ticket per day into the system. Everyone who depends on a phone: DO NOT BOOK OR BUY

Nothing

I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls.

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

Like I mentioned before, it makes a big difference just being able to rely on the software and knowing that your call isn't going to be dropped. Whenever I call a lead or do a demo, not having to worry about the call failing is big.

You have your own private number attached to the system, IT REACHES THE FIRST AVAILABLE AGENT NO MATTER WHAT OFFICE WE ARE IN.

It doesnt automatically note calls attached to SalesForce

EASY GOING SYSTEM, ALLOWS MULTIPLE CALLS THROUGH OUT SEVERAL DIFFERENT OFFICES, WHICH ALLOWS US TO HANDLE ALL CALLS WITH CUSTOMERS NO MATTER WHICH OFFICE THEY NEED TO REACH

Making sure we answer as many calls as possible through out our 12 offices.

I like that I don't need to have a physical phone on my desk to conduct business. It's so easy, it's so unobtrusive, and the sound quality is great!

My only complaint with CloudCall is that if I'm not using my headset, it's useless. There have been times where I've tried to put a call on 'speaker' by playing it through my computer and not my headset, and I can't hear a thing. It doesn't matter if my volume is turned all the way off - nothing!

It's worth the money! And the team there is great.

CloudCall allows me to conduct business from anywhere where I have WiFi!

the features that do work, work well and the call quality is very good.

there are numerous technical limitations that don't become apparent until you try to implement. billing department and customer service department are slow to fix problems, but the actual tech support people are very friendly and helpful, even though they are somewhat limited in how much help they can provide. they do not offer 24/7 support.

if you are looking for very basic call center software, and understand that the price reflects the service compared to other cloud based calling software solutions, then this might be a good fit.

needed low cost call recording and distribution to small call center.

Emailed VM's, Chrome Add-on, Integration with ATS and click to call

Ocassional disconnect with ATS , besides that I have no issues

As recrutiers phone are our lifeline and I have had zero issues with this service

Soft phones are available anywhere you have an internet connection and it's as if you are in your office

Only occasionally do we have call quality issues or software quirks.

You'll want good headsets and fast internet

Can report on call activity of our sales and recruiting personnel, can record calls to listen to again to get better notes

I like how it works in relation to Bullhorn. I love how it ques everything for you.

Sometimes the CloudCall Dialer will be slightly overwhelming with the pace of the calls it places

Helps organize points of contact from a recruiting standpoint

the speed dialer and how creating notes are integrated into the system.

that you cannot use it to call on any leads you have entered in BH

make sure your people pay attention in the training program and have them set it up right after training

driving more sales driven activities. also great for our recruiters that have to call a large volume of folks for a certain skill set

I think the best feature of this product is the ability to increase productivity and reach-capabilities.

I have no adverse reviews for this product.

I have used this for multiple job positions and find the resource extremely useful; it has increased my number of calls per day significantly.

It is very to use and understand. Very uncluttered.

It is extremely unstable. It crashes often and random features don't work all the time..

I would not use cloudcall for its complete lack of stability.

It streamlines the process of making calls from our CRM

Voip and Salesforce sync is the future, just didn´t work as it should.

Very complicated interface

Regular bad service

All additional billings when we tried closing the account

Much better and cheaper vendors

We believe in VOIP, but CloudCall was not up to basic standards

It allows me to just click a number from bullhorn for easy calling.

At times the app will cut out or i will miss calls.

I am able to keep better track of who i need to call.

I like that it pulls that it work along with BullHorn and the note section

The tool needs to call you and then make the call outbound

Fast record keeping