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At a Glance
Market Segments
Small-Business (72.4% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free
Pipedrive
Star Rating
(2,803)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,806)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Ease of Use with a score of 8.9 compared to Zoho CRM's 8.3. Reviewers mention that Pipedrive's intuitive interface and streamlined navigation make it easier for new users to get started quickly.
- Reviewers mention that Pipedrive also shines in Ease of Setup, scoring 8.7 versus Zoho CRM's 7.9. Users appreciate Pipedrive's straightforward onboarding process, which allows teams to implement the software with minimal hassle.
- Users on G2 highlight Pipedrive's superior Quality of Support, with a score of 8.4 compared to Zoho CRM's 7.6. Reviewers say that Pipedrive's customer service is responsive and helpful, providing timely assistance when issues arise.
- Reviewers mention that both products score equally in Contact & Account Management at 8.5, but users say that Zoho CRM offers more robust customization options, allowing for tailored solutions to fit specific business needs.
- Users report that Pipedrive outperforms Zoho CRM in Opportunity & Pipeline Management, scoring 8.8 against Zoho's 8.2. Reviewers appreciate Pipedrive's visual pipeline management tools, which help teams track deals more effectively.
- G2 users highlight that Zoho CRM has a competitive edge in Email Marketing with a score of 8.0 compared to Pipedrive's 7.5. Reviewers mention that Zoho's email automation features and analytics provide valuable insights for marketing campaigns.
Pricing
Entry-Level Pricing
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Pipedrive
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.5
2,477
8.4
2,391
Ease of Use
8.9
2,513
8.3
2,404
Ease of Setup
8.7
1,534
7.9
1,173
Ease of Admin
8.6
992
8.0
1,000
Quality of Support
8.4
2,118
7.6
2,186
Has the product been a good partner in doing business?
8.7
960
8.0
976
Product Direction (% positive)
8.8
2,441
8.0
2,328
Features by Category
Sales Force Automation
8.5
1996
|
Verified
8.5
1607
|
Verified
Feature Not Available
8.3
862
|
Verified
8.8
2032
|
Verified
8.2
1530
|
Verified
8.6
2045
|
Verified
8.2
1612
|
Verified
7.7
1606
|
Verified
7.8
1174
|
Verified
8.3
1097
|
Verified
8.4
657
|
Verified
7.7
1607
|
Verified
7.9
1206
|
Verified
7.7
1562
8.0
1192
|
Verified
7.8
1664
8.2
1306
|
Verified
Marketing Automation
7.5
1494
|
Verified
8.0
1324
|
Verified
7.5
1480
|
Verified
7.9
1287
|
Verified
8.5
1816
|
Verified
8.3
1502
|
Verified
7.5
1443
|
Verified
7.9
1113
|
Verified
Customer Support
7.9
1002
8.0
1186
|
Verified
7.8
983
7.9
1190
|
Verified
8.0
1013
7.9
1222
|
Verified
7.5
1471
7.7
1057
|
Verified
7.7
956
8.0
1100
|
Verified
Reporting & Analytics
8.0
1850
|
Verified
8.2
1483
|
Verified
8.3
1937
|
Verified
8.2
1540
|
Verified
7.9
1713
|
Verified
8.1
1040
|
Verified
Mobile & Social
7.6
1419
|
Verified
8.1
1069
|
Verified
7.4
1373
|
Verified
8.0
1080
|
Verified
7.9
1580
|
Verified
8.0
1185
|
Verified
Platform
8.2
1330
|
Verified
8.1
845
|
Verified
8.3
1313
8.1
817
|
Verified
8.4
1350
|
Verified
8.4
847
|
Verified
8.2
1165
|
Verified
8.1
641
|
Verified
7.3
1057
|
Verified
7.8
539
|
Verified
7.8
1166
8.1
709
|
Verified
8.7
1315
|
Verified
8.4
828
|
Verified
7.8
1120
8.1
653
|
Verified
Integration
8.1
1222
|
Verified
8.3
641
|
Verified
8.0
1155
|
Verified
8.1
622
|
Verified
7.9
1088
|
Verified
7.9
590
|
Verified
Generative AI
Feature Not Available
8.1
174
Agentic AI - CRM
7.3
165
8.1
62
7.6
166
8.3
61
7.5
164
8.0
61
7.3
165
7.9
61
7.3
164
8.2
61
7.3
166
8.2
61
7.6
166
8.2
61
Email Marketing
8.2
208
Not enough data
8.2
209
Not enough data
7.8
204
Not enough data
8.2
207
Not enough data
8.3
209
Not enough data
8.1
205
Not enough data
7.9
203
Not enough data
8.2
202
Not enough data
7.5
196
Not enough data
Reporting & Analytics
7.5
191
Not enough data
8.1
203
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
7.0
23
Not enough data
6.8
23
Not enough data
7.3
23
Not enough data
7.6
23
Not enough data
7.5
23
Not enough data
Integration
8.2
224
Not enough data
7.8
221
Not enough data
7.9
218
Not enough data
8.2
218
Not enough data
7.2
212
Not enough data
7.3
209
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
86
Not enough data
7.7
81
Not enough data
8.3
84
Not enough data
8.3
81
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
86
Not enough data
8.2
82
Not enough data
8.0
76
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.6
19
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
56
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
7.9
16
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
59
|
Verified
Not enough data
8.8
57
Not enough data
8.8
44
Platform
Not enough data
8.8
63
|
Verified
Not enough data
9.0
62
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.8
61
|
Verified
Employee Features
Not enough data
9.0
64
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.9
66
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
68
Not enough data
8.8
69
Not enough data
8.8
69
Not enough data
8.8
69
Organization
Not enough data
8.6
70
Not enough data
8.4
69
Not enough data
8.5
69
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
71
Sales Analysis
Not enough data
8.4
65
Not enough data
8.4
69
Generative AI
Not enough data
8.2
25
Not enough data
8.1
25
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
156
Not enough data
8.8
153
Not enough data
8.3
143
Not enough data
8.2
138
Not enough data
8.9
151
Not enough data
8.8
150
Not enough data
8.5
145
Repeatability and Reportability
Not enough data
8.4
142
Not enough data
8.6
147
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
7.9
118
AI and Automation
Not enough data
8.3
143
Not enough data
8.4
142
Not enough data
8.3
137
Not enough data
8.1
130
Not enough data
7.8
123
Generative AI
Not enough data
7.4
67
Agentic AI - Sales Engagement
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Platform Basics
Not enough data
8.4
92
Not enough data
8.6
87
Not enough data
8.6
91
Not enough data
8.3
83
Not enough data
8.9
51
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
74
Not enough data
8.6
71
Not enough data
8.5
71
Not enough data
8.7
72
Not enough data
8.6
70
Collaboration
Not enough data
8.7
71
Not enough data
8.5
73
Not enough data
8.9
75
Not enough data
9.0
78
Not enough data
8.7
72
Not enough data
8.6
70
Lead Monitoring
Not enough data
8.9
38
Not enough data
8.8
38
Not enough data
8.6
38
Agentic AI - Lead Capture
Not enough data
6.9
25
Not enough data
7.0
25
Data Capture
Not enough data
8.1
38
Not enough data
8.4
38
Not enough data
7.9
38
Not enough data
8.1
38
Analytics
Not enough data
9.0
38
Not enough data
8.7
38
Customization
Not enough data
8.6
37
Not enough data
8.4
37
Not enough data
8.7
37
Not enough data
8.6
37
Customization
8.3
75
Not enough data
7.8
71
Not enough data
7.4
70
Not enough data
7.8
75
Not enough data
Additional Functionality
8.2
72
Not enough data
6.7
69
Not enough data
7.9
77
Not enough data
6.9
70
Not enough data
7.6
72
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Sales Performance Management
7.2
63
7.9
20
7.3
62
8.2
19
7.5
62
7.8
20
Incentives
6.9
389
8.2
151
|
Verified
7.4
397
8.4
158
|
Verified
Feature Not Available
8.0
150
|
Verified
7.1
392
8.4
159
|
Verified
Personalization
7.7
410
8.5
175
|
Verified
7.9
403
8.6
176
|
Verified
8.2
421
8.7
182
|
Verified
8.0
407
8.4
169
|
Verified
Administrative
7.8
403
8.5
167
|
Verified
7.7
397
8.5
171
|
Verified
7.5
384
8.3
159
Agentic AI - Email Tracking
7.8
55
7.5
27
7.8
55
7.5
27
7.7
54
7.5
27
7.5
53
6.9
26
7.7
54
6.9
27
7.8
54
7.2
27
8.1
53
7.4
27
Analytics
8.0
252
8.3
132
8.1
254
8.3
138
8.1
246
8.4
139
Customizations
8.2
264
8.7
143
8.3
253
8.8
140
8.3
265
8.7
140
7.9
254
8.7
136
8.3
255
8.6
141
Generative AI
Feature Not Available
7.6
55
Agentic AI - Sales Analytics
7.4
55
7.3
27
7.5
55
7.5
27
7.4
55
7.1
27
7.3
55
7.2
27
7.3
54
7.3
27
Data Sourcing
7.8
422
8.3
140
8.0
426
8.4
144
7.9
423
8.2
137
8.3
430
8.6
149
8.0
416
8.5
140
Predictive Analytics
7.7
418
8.5
140
7.8
420
8.3
133
7.3
403
8.0
120
7.7
411
8.2
126
Sales Management
8.6
436
8.5
147
7.6
408
8.3
126
8.3
417
8.5
139
8.7
435
8.8
146
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pipedrive and Zoho CRM are categorized as CRM, Sales Analytics, Sales Performance Management, and Email Tracking
Unique Categories
Pipedrive is categorized as Email Marketing and Online Form Builder
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Marketing and Advertising
10.1%
Information Technology and Services
10.1%
Financial Services
4.3%
Real Estate
3.4%
Other
61.3%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
9.0%
Financial Services
3.5%
Real Estate
3.5%
Other
58.0%
Alternatives
Discussions
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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