We were a satisfied Visitor Queue customer on a month-to-month plan and reviewed it positively here in 2025. In December 2025, Visitor Queue announced it was joining Leadinfo and told customers there was nothing to do; accounts would be moved automatically. No new terms were presented.
When we cancelled in July 2026, Leadinfo applied a 30-day notice period we had never agreed to and billed a further month. We asked for that month to be waived. Over two months, four different staff members told us that migrating meant we had accepted Leadinfo's terms (the migration emails say otherwise), offered a phone call instead of a written answer, and, on the morning the refusal was confirmed, asked us to send them a copy of their own invoice.
The amount is small. The handling wasn't. Former Visitor Queue customers should read Leadinfo's cancellation terms before assuming their old ones still apply.
It feels like the migration clients are 2nd class.
I cannot understand how companies still treat opportunities to please customers in this morphing SaaS world like this Review collected by and hosted on G2.com.
I think they know well where they can improve. Lots of emails were exchanged. I was even asked for a copy of an invoice they generated. I wish they would improve and start thinking customer-first, especially in obvious situations like this. Review collected by and hosted on G2.com.
