Pipedrive Reviews & Product Details

I like how Pipedrive allows email campaigns to be edited and managed on one platform without relying on other apps. I appreciate the click rate feedback feature, which helps in assessing the effectiveness of the campaigns. I also think Pipedrive manages CRM and campaigns well, making it easier to handle customer data and email marketing. The initial setup was very easy, and I find that to be a big plus. Review collected by and hosted on G2.com.

The pricing is high for Pipedrive. I find the sales inbox aspect somewhat redundant because we already have another system to manage our inbox. Review collected by and hosted on G2.com.

Pipedrive is most helpful by helping me organize my sales workflow, tracking my activities and logging my email conversations for each deal. I find ease of mind by being able to see each deal I'm working on in one place. It saves me time because I don't have to create/type reports to my superiors. They can run their own dang reports to see what I've been doing and what's going on in my pipelines. Review collected by and hosted on G2.com.

The downside of using Pipedrive is that it can create "blindspots" if I've set an activity in the future but conditions change where the activity can be executed sooner than I anticipated. Also, I wish that I could lock in a default filter for each pipeline. Review collected by and hosted on G2.com.

It's not complicated, which makes it the most straightforward CRM tool I've tried. It doesn't require too much configuration, unlike other CRM tools. Setting up the workflow was quite straightforward too. Review collected by and hosted on G2.com.

Well, sometimes you have to go back and forth to make sure that you have a consistent follow-up or a consistent configuration of your workflow and then some context. But yeah, it's a bit of a minor nuisance for the features that it offers. Review collected by and hosted on G2.com.

I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others. Review collected by and hosted on G2.com.

I would like to have email integration, which I currently do not have. It should be part of the basic package. Review collected by and hosted on G2.com.

I appreciate Pipedrive for its ease of use and straightforward interface which makes it easy to manage and navigate through. It’s ideal for small businesses like ours because it’s not only easy to use but also cost-effective compared to more complex CRM solutions like HubSpot or Salesforce. The cost-effectiveness of Pipedrive was a major influence on my decision to choose it. Additionally, Pipedrive’s features such as the ability to track lead flow traffic statistics, source implementation, and activities tracking are invaluable. The permission-based levels and lead generation functionalities are also beneficial. I find the pipeline management and activities tracking highly effective, and I am pleased with the security measures Pipedrive has in place. The newly added AI polls and the ability to integrate with Zapier to create automations have notably improved the workflow. As long as Pipedrive maintains its cost-effectiveness and security, along with innovative features like AI, I would consider purchasing it again in the future. Review collected by and hosted on G2.com.

I dislike the limitations in the reporting section, particularly the restricted number of filters that can be applied per report. This limitation makes it inconvenient for tracking custom metrics. Although I understand there are different pricing plans, I believe that comprehensive reporting should be a core feature available to all users, regardless of the plan. Review collected by and hosted on G2.com.

Pipedrive stands out for its simplicity and flexibility. The interface is extremely intuitive, allowing you to manage deals and pipelines without unnecessary complexity. It’s easy to customize stages, automate repetitive tasks, and adapt the workflow to fit your sales process. The flexibility in integrations and reporting also makes it a great tool for teams of different sizes and structures. Review collected by and hosted on G2.com.

While Pipedrive offers great functionality, the main drawback is the price. Some of the more advanced features require higher-tier plans, which can make it a bit expensive for smaller teams or startups. Review collected by and hosted on G2.com.

We've been using Pipedrive as our CRM for pipeline management because it gives our wider teams clear visibility and helps us stay on top of deals as they progress. I also find it straightforward to use, don't really miss anything from the big competitors we've used in the past, and it’s something we rely on every day for operations. Review collected by and hosted on G2.com.

I think the deal owner / contact could have a generic option for unsure, if you're reaching out to a company whose owner you don't yet know. Review collected by and hosted on G2.com.

I absolutely love Pipedrive's intuitive setup and pipeline feature. It makes tracking leads and deals effortless, providing a clear, single pane of glass view to manage sales processes efficiently. The integration with Microsoft email is fantastic, as it allows me to email clients directly and monitor engagement, such as when they open emails or click links. The chat support is always available and helpful whenever I need assistance. Overall, Pipedrive helps us stay organized, reminds us of follow-ups, and enhances our sales prospecting with insightful reports, ultimately making us more calculated in our sales efforts. Review collected by and hosted on G2.com.

I would like maybe more services to be included in our monthly fee. I know that you can add on different campaigns and marketing stuff with higher paying subscriptions, but it'd be great to have some of those other things included that we did get with another vendor. Review collected by and hosted on G2.com.

Pipedrive makes it easy to keep track of every lead and conversation without feeling buried in software. The visual pipelines are intuitive and customizable, so we can build stages that actually match our process instead of forcing our workflow into theirs. I also love how quick it is to log calls, send emails, and set reminders—all in one place. It keeps our follow-up consistent and our team aligned. Review collected by and hosted on G2.com.

I don't like that Webforms lack customization and I've had issue embedding them on our website. We don't have a high volume of leads, so I've been alright. Review collected by and hosted on G2.com.

Compared to ActiveCampaign, the main advantage is that information is far more accessible—I no longer have to navigate through several layers just to find what I need. This makes the whole process much quicker. Review collected by and hosted on G2.com.

So far I don't have any dislikes using Pipedrive. I have only been using it for about a week and no real frustrations as yet. Review collected by and hosted on G2.com.