Pipedrive Reviews & Product Details

I do like that Pipedrive takes care of most things automatically. It drastically saves time. I love that you can hook up email to it and it automatically tracks most communications and you can link any emails that it missed.

There are many parts of Pipedrive that are amazing. It is very feature rich for the price. It does the basics of everything you would need in a CRM. It isn't bloated with a million things and options which I like. Minimalist and gets the job done.

Starting to use Pipedrive and implementing the CRM is easy. You can start using it from day one. It doesn't require a ton of set-up unless you want super custom data entries.

I use Pipedrive fairly frequently. I haven't even been able to take complete advantage of the software. There is still a lot for me to do and streamline with automations.

I'd say Pipedrive is made very thoughtfully and there is great attention to detail in different places.

I love Pipedrive and will continue to use it for my business. Highly recommend it. Review collected by and hosted on G2.com.

The app isn't the most user friendly. I wish it was a little more streamlined and had a better user experience. A little more intuitive would be great.

I don't like that Pipedrive is solely web-based. It gets lost in tabs easily.

I wish Pipedrive supported more services and had more integrations natively. Native SMS support would be amazing. However, it has great support for the big and main software that most use.

I would like the ability to change the structure / view of the pipelines. For example, I'd like to be able to stack two different sales pipelines on-top of each other. To have an overview of all pipelines and deals at the same time.

I do wish it supported Yubikey for hardware security. Review collected by and hosted on G2.com.

It was a reasonable product while we used it.We had a very good experience with pipedrive. It's a much better and simpler alternative to other CRMs and I would especially recommend it for smaller companies. Their email integration works extremely well. Review collected by and hosted on G2.com.

Something to watch out for. Their terms of service state that if you login after cancelation it automatically renews your subscription. After this happened to us, despite explaining that we hadn't used the service in months and did not intend to reactivate, it was very difficult to get the situation fixed and required a long interaction with many customer service reps/managers.

Still, that one thing did not outweigh years of excellence. Review collected by and hosted on G2.com.

It has a lot of customization options, even with a basic subscription. I also like how easy it was to import the contacts and customers once I had the template. Review collected by and hosted on G2.com.

It is a lot to take in at first, and I'm still working out how to organize everything and stay on top of the tasks. Also, I don't yet see a way to combine goals when they end up intersecting. Review collected by and hosted on G2.com.

I like the automations, the flexibility, and the beautiful and intuitive interface of Pipedrive. The ease of use it offers is a strong point that made me choose Pipedrive after leaving HubSpot. Additionally, the initial setup was very simple, especially because the import module of Pipedrive is very good. Review collected by and hosted on G2.com.

It would be interesting to have a field of the evaluation type, where I could score my leads based on fields from Pipedrive. Review collected by and hosted on G2.com.

I like how user-friendly Pipedrive is, even for people who aren’t tech experts. The visual sales pipeline helps me see exactly where each deal stands at a glance, and the customizable stages mean I can adapt it to fit different workflows. The built-in reminders and activity tracking make it easy to stay on top of follow-ups, so nothing slips through the cracks. Review collected by and hosted on G2.com.

The reporting features could be more robust out of the box , sometimes I need to export data to get deeper insights. Also, some automations require extra add-ons or third-party tools, which can add up if you want advanced features. Review collected by and hosted on G2.com.

I use Pipedrive for lead generation and as a CRM tool. It's simple to use, and the onboarding was fairly pain-free. I find the Deals section intuitive, and the Contacts layout is well designed and well structured. It allows me to manage my contacts, keep track of communications, and track opportunities. I also appreciate that it presents me with reports to share with the Board. I've used many CRM and lead gen tools before, and this suits me and my needs at the moment. Review collected by and hosted on G2.com.

The email campaign module is very expensive and I have to use an external tool instead. Review collected by and hosted on G2.com.

Pipedrive is incredibly easy to use — which also makes it easy to train new team members quickly and confidently. I also really appreciate how customizable it is. Being able to create our own pipeline stages and add custom fields has made all the difference in tailoring it to fit our workflow. It’s become the core of how we manage and grow our business. Review collected by and hosted on G2.com.

I have not yet found an attribute of Pipedrive that our team dislikes.. Review collected by and hosted on G2.com.

Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use.

Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case (healthcare).

Support is fast and responsive. Knowledge base is extensive. Review collected by and hosted on G2.com.

I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly.

I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations.

Although Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user.

For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints. Review collected by and hosted on G2.com.

The platform offers very efficient sales tracking and makes managing the deal flow straightforward. Review collected by and hosted on G2.com.

At times, the process of submitting information can be slow, and the loading times are longer than I would like. Review collected by and hosted on G2.com.

I truly appreciate how Pipedrive's intuitive interface enhances my organization and productivity. It's incredibly easy to use, which simplifies tracking leads, scheduling tasks, and documenting daily accomplishments. The clean design of the interface not only makes it visually appealing but also helps me maintain efficiency in my workflow. Moreover, the platform's ability to keep me on track significantly improves my lead management capabilities, and the ease of initial setup made transitioning to the system seamless. The overall experience has been so positive that I would highly recommend Pipedrive to anyone, reflected in my willingness to rate it a perfect ten for recommendations. Review collected by and hosted on G2.com.

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