Reply Reviews & Product Details

Reply is the lifeblood of my prospecting system. It helps me followup with potential clients in a personalized way. Having it as an automated system is priceless. I literally enroll new prospects into my campaigns every week and have the ability to gauge who is interested and who isn't, without having to spend hours writing emails myself.

It's been glitchy in my browser on a few occasions. There have been times when I've tried manually entering people to my email list and I either have to refresh the browser before they're enrolled in the campaign (every time) or switch to a new browser. This problem has only happened once or twice, and I figured out a workaround. Seems like it's resolved now as it has not happened for a month.

Highly recommend - it has integration with CRMs, and the personalized feeling of the system is great for the sender and receiver.

Automated followups - easily send out 100s-1000s of emails automatically. Saves hours of time.

It saves me tons of time in my sales role. It also has a feature that rates the likelihood of a response as you are creating the email, which has been accurate and helped me with my other email campaigns. I would say this product saves me about 10 hours per week in email follow up. The only time consuming part is building the campaign and the lists, after that its real turnkey. It also works well for waking up inactive leads.

Sometimes it is tricky to turn a campaign back on. Sometimes the opens tracking is innacurate and I'll have to manually update that a contact replied but this is rare. I just double check to make sure.

Follow up for many tradeshow leads right after the event. I can follow up much faster than before and get ahead of my competition. I find that in my 3rd or 4th email is when I get the best responses. This product saves me about 10 hours a week it seems.

We had demoed a few other email automation tools to manage our cold email campaigns and incoming leads to our website. We had narrowed it down to Outreach.io and PersistIQ. We're finding that reply.io meets all of our needs.

Reply.io has great analytics, customer support, email automation and was also easily integrated to Salesforce. It's easy to add and remove people from campaigns, manage your templates and track where each person is in the campaign cycle.

The only complaint I have is that when you're creating templates, there is often a lag time when you're crafting your message. I believe this is due to their built-in tool that grades your likelihood on receiving a response to your email. I will update if anything comes up as we've only been using it for a few months.

At one point our company was manually sending out all of our cold emails 1 by 1. Obviously this is not efficient and extremely time consuming. We use Reply to create our templates, campaigns and then drop the appropriate people into those campaigns. It's also easy to edit your pre-created templates to be more personal to each individual before they go out.

We're finding we're now able to send out a lot more emails with a lot less time involved. It's also easy to tell what's working and what's not.

Perfect usability for salespeople. Easy-to-understand interface and functionality that is very quickly explainable to the newcomers and juniors. Client support and success teams are THE MOST RESPONSIVE YOU MAY EVER IMAGINE - they are just the best. It's perfectly integrated with Hubspot and Salesforce. The pricing policy is really flexible - they aren't yet a market leader who pushes all the users to pay and don't give a hack abut the churn and satisfaction of their clients - they CARE. If you're stupid enough like I am for instance, and you've missed a month of service that you've paid for - if you getly ask, they will be that gentle and super client-oriented and will give you a month more to try... or if you aren't used to work with software solutions like this - their success team will gently TEACH you how to use their stuff:) Just to avoid you to churn, lol.

Sometimes (I have no idea why) the front-end IS SO VERY SLOW. The absence of the ability to add several emails to one person (the main identifier is the email, so if someone has 3-5-20 emails - the person gets multiplied accordingly)

Just try it and follow the advice of the onboarding process. Keep following the guidelines. Do it every day. See the profit.

All outbound activities of my company companies that I partner with as a consultant are covered by Reply.io

We love using Reply because it is super easy to use and we can execute campaigns quickly. The built in tools for optimizing our emails is super helpful to ensure we get the best engagement from our emails. As a small team, the ability to create and share campaigns with each other is really helpful. The layout is intuitive and very user friendly.

My only complaint is that we didn't find this tool sooner. We've use other email tools for automation, but there are specific use cases where Reply is the best option for us.

Customer engagement is a big one. The ability to personalize messages and send them to multiple people is super helpful. When the customer replies, they don't keep getting automated messages, we are now able to engage as real people. Keeping it real is a big value here at Rotessa.

I love the we can automate our emails and be able to scale with out losing the personal touch! I love that I can track all the metrics like deliveries, open, and clicks for every email sequence. Love that they have templates so that I can set up a campaign really quickly.

There is not a lot of things to dislike. Like everything system, sometime you run into a bug that can cause a headache, but they have great customer service and are very helpful. Plus the bugs are usually fixed very fast.

This a great service and I recommend to anyone who needs to automate their business outreach via email.

We are a online gifting company and have been trying to grow our B2B Side as we feel our product is a good fit for all corporate gifting. We use reply to engage with executives from different firms to see how we can help with their gifting needs. Reply really helps us bring a personal touch with our potential Clients.

As a small creative studio with only one salesperson (myself), I really needed to be able to set up email sequences that could run by themselves - so that I could have more time to focus on other aspects of the business. I liked how easy it was to create new sequences in just a matter of minutes - also their template sequences were a good starting point.

And the very best thing is that every time I had a question, their team responded very quickly!

I didn't like that I could set up a custom signature. I have a really nice email signature that I use in my email and couldn't figure out how to bring that over.

I loved the simplicity of it as well as the user interface. I would suggest trying the free trial to see if it's right for your company.

I needed to scale sales and it definitely helped me reach more people while giving me the ability to customize and personalize the e-mails.

Reply is a great tool for a busy sales department. I don't want to spend time in a software setting up a cold outreach campaign and my salespeople don't either. I Was a little skeptical of the tool and figured I would give up on it when I got frustrated but never did get stressed out using it. Very easy.

There are some very small nuances that I can't actually remember but they only showed up once I used the program a few times so I would consider them things that only advanced users would run into.

It's so easy to use that "easy of use" will not be what prevents you from using it.

I absolutely love that we can have emails replying to previous emails with the recycled subject line (Re: Your business). It skyrocketed our open rates and we at least can get an answer out of people as opposed to never hearing back from them.

Being able to send emails as if they are sending directly from your G Suite gmail account makes this tool incredibly powerful and makes it feel incredibly personalized at a mass scale. We are able to use much of the API to integrate into our existing sales processes for clients and it works quite well.

There are quite a few things missing from the API. You really should be able to mark people as "opted out" and other settings via the API. All the API allows for is marking as "replied" and "finished". There needs to be more settings available for us to further automate.

Be sure to use a throwaway domain if you are using Reply for some type of mass-email outreach (cold emailing). We primarily use this for actual inbound lead follow-up for clients so we use the main feature-set, but you definitely would not want to do this if you were reaching out to people who may mark your emails as spam as it could hurt your company domain.

Sending out drip sales campaigns and project completion email campaigns asking for reviews. We have seen the sales drip campaigns aid in improving the close rate of our clients by getting more touch-points in for opportunities they are working on closing.

Reply sends emails directly from your email and is easy to use. I love that I can set up campaigns, monitor how people engage, and then automate how to respond depending on their reaction. I also love that it gives you feedback on your email copy recommending character count, adding questions, and gives you an overall quality score for your emails!

I don't love that despite the fact that my email provider can send out more than 400 emails a day, I'm not allowed to go beyond that threshold. I've checked with them and I can send 3000 per day, so it'd be great if in the future there was more flexibility around this.

increase daily email limit, especially for those with G suite which has a higher daily send limit

I don't need to do as much manual reach out, so, in a word, saves me tons of time! Additionally, I can create multiple campaigns based on my needs, or duplicate previous campaigns easily as well.

Reply has a very intuitive interface and it's easy to see the success of individual campaigns at a glance. There's a vast resource library for all questions, their support staff are helpful and friendly, and the performance of campaigns is smooth and without issue. It's a platform that is great for beginner or intermediate marketing professionals running email marketing of any size. Reliable and easy to let run without unnecessary processes to maintain.

There are a couple improvements that could be made, from our experience. The system could benefit from a way to easily search for contacts via company name, not just contact name (outside of filtering individually, which takes time.) There should also be a filter for blacklisted contacts, to download for DNC lists; archived campaigns should still retain their individual in-depth stats.

A reliable and simple outbound marketing platform, with a lot of useful tips and tricks provided to constantly improve its use.

Reply is really helpful for A/B split testing, and we've been able narrow down the most efficient email copy for individual industries, sectors and functions. The reports function has been helpful for calculating performance per month, week, day - in general for all campaigns and individually.

This is the best solution I have found for sending personal plain text emails with tracking. Reply gives you the ability to validate the emails in your list before sending to reduce bounce rates. They offer a simple built in one way sync from Pipedrive and Zapier allows us to sync back the status of a lead from Reply. Zapier also allows us to automate emails based on a leads stage in our pipeline and send them via Reply. Being able to see the email templates displayed together is helpful and you can preview the entire campaign without leaving your account. Lastly, the email signature and ability to change the from and reply email address is convenient.

The site feels sluggish at times and there are a few features I would like to see added.

1. Show the dates in steps that emails will be sent based on when a record was added. This would be helpful as a supplement to in 6 days, in 15 days, in 21 days etc.

2. Allow campaigns to remain active despite not having any active members. This is necessary for campaigns that may only send a single email and are triggered via Zapier.

Use their extensive help documentation and contact support via chat if needed. The tool is fairly straightforward and is easy to get the hang of.

Lead generation and follow up for rolling campaigns with a few hundred contacts. The Reply Inbox feature allows you to easily respond and keep track of campaign communication. Campaign performance has increased thanks to A/B testing and ease of iterating email templates.

Reply is intuitive and great for scaling email outreach, whilst maintaining an element of personalisation. New campaigns can be created in minutes and I like how the system drip feeds the emails, rather than distributing in bulk.

When using the system as a team, I think the features to share templates and campaigns could be improved - it is not as straight forward as it should be and caused some confusion.

Run a trial first with some of your data and see if you can make it work for you and your sales process

Reply has been a great platform to scale prospecting efforts and generate genuine pipeline alongside phone and events based activities. The fact that so many prospects have responded on the 4 or 5th touch proves that the system works.

Blacklisting is great - super important for my niche. Had a lot of issues with other solutions I had which got me into some hot water. Never an issue here. The UX is really clean, intuitive and easy to use. Support is great and most importantly business focused. They're trying to help you get more response and make more money.

Really not a lot to dislike. Support getting back in 3 minutes instead of 5?

Going to market with outbound. I've been doing this in some capacity since 2012 with spreadsheets and gmail and have upgraded piece by piece into better solutions. I have a hard time imagining living without some of the benefits I currently get from reply such as universal blacklists, awesome support and very easy UX.

The control and configurability of multiple messages, timing them, A/B versions and seeing what works with their analytics.

Sometimes I forget to slide the campaign to "on" and think I've completed my steps, it would be nice if it were labled "go" because sometimes I don't realize where I'm at in my setup and need things to be labeled as steps so I know what I have to do and go on to the next step. I know it may sound like dumbing it down but I jump around and it would be nice to see step buttons greyed out if already completed and green or highlighted for ones I need to work on before launching my campaign. I'm being very picky though.

I've never seen anything like this or known it existed to automate sending so many emails. No more copying and pasting names/business names into emails that you don't know whos opening, etc.

Automating the monotanous task of sending cold emails to get the word out. No more copying and pasting company name and contact names. I can send 10x the amount of emails I normally would manually if not more.

Being able to reliably send a large amount of emails and follow ups is invaluable. The flexibility of form fields and scheduling is great, and the intelligence to stop campaigns for folks that reply to emails is a life saver.

Some of the integrations don't update as consistently or as often as I'd like them to, but overall I have very few complaints. There's a learning curve involved to master the platform, but not insurmountable

We have a small sales staff and being able to spend more time on higher value activities is crucial. Reply has allowed us to do that all while keeping the prospecting engine running without reps having to do any additional or menial work.

It's simple and easy to use and has the functions needed for us to execute our range of outbounding activities. The UI is intuitive, but if I ever have a question, support is there within minutes to answer me and guide me in the right direction.

I think the email validation feature can be improved - it should be possible to validate as you import and it should be easy to change Reply's validation if you believe it's wrong (happens sometimes).

We're able to very easily setup, manage and execute on our outbounding campaigns. They drive additional leads and revenue for us.

Needless to say it's significantly better than doing this activity manually in gmail or outlook!

Reply makes my life easier, especially when it comes to contacting attendees for trade shows before/during/after the events. During busy seasons, we have 4 shows a month and Reply makes e-mail marketing a breeze. I upload the full attendee list, set the messaging, frequency, how to handle replies, etc., and Reply does the rest of the work. Best of all it integrates beautifully with Gmail, so that all messages to/from my Reply blasts come straight into my Inbox!

Every now and again, there are some issues with "People" lists being uploaded. Sometimes I find myself having to upload the same list 3 or 4 times before the full list appears in the campaign. There doesn't seem to be any rhyme or reason to it, but it's the only negative I can think of.

Having never used any other email automation tool, I can't say how it relates functionally... but for the price, I'm not sure there's a better or easier to use option out there.

Without Reply, I was manually sending e-mails to a subset of lists. I was doing manual e-mail blasts! It was brutal and took a lot of time. Reply makes it possible for me to load a full list into its system, compose the messaging, and like the Ron Popeil Rotisserie Oven, "Set it and Forget It!"

We found 3 - 4 good options but ultimately chose Reply because of their customer support. A few months in to using the tool and customer support remains the most used feature of the tool (e.g., my campaign is doing something weird help and 30 seconds later someone is helping).

Also, I really like being able to add attachments directly (not just as a link) to subsequent emails.

There are a few features I can imagine that are missing. For example, I'd like to manually start an email pattern and have Reply take over after my initial email. You can more or less do it, but it could be easier.

I also dislike that once I add a new A/B format to one of my steps in a campaign, I cannot delete the new format if it is performing poorly. The (recommended) solution is to just edit the format to match a better performing A/B alternative, which screws with the stats.

New features have been added even in just the short time we've been using that suggest a great understanding of what a tool like Reply should do. They also have amazing customer support to help you get the most out of the tool.

We're a very small sales team. Reply allows me to focus on finding new prospects and automate the follow up process.

Customer service is just great, they respond right away and will go above and beyond to give clear instructions and make sure your campaigns are going out correctly. They are also super responsive to product feedback and keep you posted on what is in their roadmap which is nice. You never feel like you are just a number, and they do a great job at putting customers first. Overall an incredible company that's added a lot of value to our business.

Not many downsides really. Sometimes features are hard to see right away because the product design is so slick. So the feature is almost "hidden". When that's the case though customer support is always readily available to show me how to do something.

I am automating my lead generation process. I am generating 70% of my leads through reply.io and many of these end up becoming a demo and are added to our pipeline. We've realized major benefits from using Reply.

Easy to use and nice user interface. Fantastic online support. Best of breed.

Struggling to find something. Lack of integration with my CRM is the only one really, but probably no fault of Reply.io. If only the CRM provider would reach out and join hands. I would have preferred it if some warnings had been given more prominence about CSV format for uploads since a few errors occurred owing to me using the wrong one, which backfired on me with prospects. And a more prominent warning not to move replies to another folder would have saved me some grief with follow up messages not being cancelled after the first reply. But now I know. And the support on that issue was well handled.

Definitely worth a trial.

New business lies in the follow up, not the initial email and so this has allowed me to focus on something else once I have initiated a sequence. There is a lot of time to invest up front, but the net effect is probably worth it.

What made me signup to Reply.IO is that they allowed me to test the platform thoroughly before deciding if this was the right choice for our company. For me this was very important, unlike Outeach.IO which charges 3 times more for the same service without the ability to test beforehand. I also like the customer support which is always there to answer all my questions prompty.

Some functionalities were not available when I became a subscriber and I quickly identified limitations. However as I passed the word to the developer team, they were able to implement new features quickly. Another thing I didn't like is that the website seems a bit sluggish during business hours. However I make my campaigns in the evening and it seems to be just fine.

Book a webinar that will help you get a good understanding of the platform.

Before using Reply.IO, our business replied solely on cold calling as a way to gain new business. Now we built outreach marketing campaigns that allow us to see: 1) who is interested in our services and 2) who we can focus on for our cold calling. All in all we were able to gain a few new clients that way.

Reply is super easy to use and straightforward.

The UX/UI couldn’t be easier.

The tips and tricks they provided helped us improve our response rate to our cold calls.

It’s hard to think of where they fell down. The customer service is great. The tips are great and the service in general is great. Really I can’t think of anything.

We had to email 1.2 million real estate agents with a cold email to raise awareness of our product but knew a mailchimp like marketing email would be marked as spam. We wanted a email solution that would look and feel like a one off email sent from a real person. Reply allowed us to do that with an openrate of 40% and a response rate of 25%

I like how easy the software is to use. They also make really great suggestions on things like the subject line, length of copy, reading level, tone, and call to action. It's really smart and puts you in check when you get a little too excited writing your emails.

I wish this tool was built directly into Hubspot so I didn't have to use multiple platforms for sales outreach. That said, it's good to keep people at the top of the funnel separated from people further down the funnel.

Reaching out to a lot of cold leads who are a good fit for what we do. It saves us a ton of time on manual emailing processes.

Setting up cadences with Reply is easy and fast. With a high volume pipeline, Reply is a great way to stay on top of outreach without needing to set reminders or have to stay on my team to continue follow ups.

The initial set up of the tech was a bit difficult. There were several steps that needed to be done to configure our emails (gmail) to integrate with the Reply platform.

Choose this outreach tool, it's great, you won't be disappointed.

Follow up emails and setting reminders is time consuming. With pre-set cadences, our sales team can focus on existing opportunities generated from the drip campaigns and spends less time on cold outreach.