Reply Reviews & Product Details

I appreciate Reply as a single solution that addresses multiple needs by functioning both as a sales engagement tool and a CRM, which helps me manage sales processes seamlessly. The tool’s built-in features, such as the AI chatbot and the capability to smoothly transfer to the support team, are instrumental in resolving issues efficiently, ensuring I stay productive without unnecessary delays. Even though there is a learning curve, I find it manageable, which is a significant advantage. Additionally, I find the setup process straightforward, aided by informative webinars and clear platform instructions that facilitate a seamless onboarding experience. Review collected by and hosted on G2.com.

I feel like I don't always have good control over how the sequences are executed once they're launched. Specifically, it is difficult to determine the exact number of contacts that will be contacted on a given day, especially when running multiple campaigns or multiple sequences simultaneously. Review collected by and hosted on G2.com.

Reply brings automated sequences and multichannel outreach together in one platform, with a relatively simple setup. Review collected by and hosted on G2.com.

Reply has become a dreadful platform for automated outreach. The sequence logic is nonsensical: contacts are given IDs I can’t control, and that seems to determine whether they progress. I’ve had some contacts move through several steps while others receive nothing for two months. That makes the automation unreliable and defeats the point of using the product.

The support has been just as bad. The first response is essentially an AI, and when the issue is escalated, the people handling it don’t seem to understand the product well enough to explain what’s happening or fix it. After raising the problem, I still haven’t received a workable answer. I can’t trust Reply to run sequences consistently, and I wouldn’t recommend it for this purpose. Review collected by and hosted on G2.com.

1. We can integrate our Linked-in account for messaging.

2. Personalization of the sequence for weeks.

3. All messages are modified on one single page, which is so helpful because being in sales, we miss lots of messages, but in Reply.io, there are no such problems. Review collected by and hosted on G2.com.

There is no such thing as dislike in Reply.io, but the only thing I would say is the static dashboard; we can't customize it. Apart from that, all the features are so good. Review collected by and hosted on G2.com.

I like the functionality of Reply: I can build message sequences and send them to potential clients to get more sales. I especially appreciate the ability to adjust the mailing to the client's time zone — not many similar services offer this. For example, if a client is in the USA, I can send the mailing according to their time zone, even though I am in Ukraine. I like that they are open to communication: recently, I asked for a discount, and it seems they are trying to offer something. Setting up Reply was quite easy for me since I had used it before. Review collected by and hosted on G2.com.

I would optimize prices for clients: I would create a separate price list with a 5, 10, or 15% discount for those who purchase a lot of functionality and pay for more than a year or half a year. Review collected by and hosted on G2.com.

Very simply to use and there are a lot of optionality with how to customize campaigns. Review collected by and hosted on G2.com.

I don't think there are really downsides to using Reply. If I push hard to find something that would make it better, I would prefer a stronger stance on guiding customers through deliverability success by providing expertise in the realm of cold-email outreach. Review collected by and hosted on G2.com.

I like that Reply brings multi-channel outreach together in one place, so I can manage LinkedIn, email, phone, and messages from a single platform. I can put LinkedIn and email outreach in one sequence, use automatic messages or add manual steps that I run through the extension, and import people one by one from the extension. Safety and functionality stand out to me. I’ve used Reply for LinkedIn outreach for over a year without problems, and I find it easy to manage and understand. I’m glad I chose Reply. Review collected by and hosted on G2.com.

Reply is user friendly, but its many features make it moderately challenging for a newcomer to understand. Account validation is a bit expensive, so I use third-party platforms to verify accounts. I don't use the AI voice messages because they don't perform better than text for me. I sometimes experience double messaging on LinkedIn, and Reply may be struggling with tailoring the API. Review collected by and hosted on G2.com.

Reply makes it easy to automate outreach and follow-ups in one place.

I like the simple interface and easy-to-manage sequences.

It also helps track replies and engagement, saving a lot of time. Review collected by and hosted on G2.com.

The interface can feel a bit cluttered, and managing sequences and reports could be more intuitive. Review collected by and hosted on G2.com.

I like that I can automate outreach, so my team doesn’t have to burn hours every day doing everything manually. Instead, they can focus more on the parts of the work that actually need manual intervention. Review collected by and hosted on G2.com.

I wish they had a larger inventory of templates. That said, I’ve noticed they’ve been adding more over time. Review collected by and hosted on G2.com.

Easy, flexible, very broad in features, connected to linkedin . It does everything Ì need. Brilliant and quite idiot proof.Excellent customer service Review collected by and hosted on G2.com.

Some things like the contacts have to be linked in sequence rather than just grabbing a template in contacts. Like most of the address scrapers the email or phone is not there or not accurate. I wish it had more CRM type flexibility Review collected by and hosted on G2.com.

The ability to incorporate outreach using LinkedIn is a great feature. Review collected by and hosted on G2.com.

There’s nothing I dislike. The main issue I had in the past was the wait time for responses on live chat, but that was significantly improved months ago. :) Review collected by and hosted on G2.com.