--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 300 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 300 scale: '5' date_modified: '2026-06-30' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 300 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users appreciate the **ease of use** in Salesforce B2B Commerce, benefiting from streamlined processes and deep integration. (26 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing B2B operations effectively. (22 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing overall efficiency and user experience. (20 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing overall efficiency and management. (18 reviews) - Users love the **easy integrations** with Salesforce CRM, enhancing their B2B ordering and account management experiences. (17 reviews) - Integration Capabilities (17 reviews) - Users value the **custom features and ease of integration** with Salesforce B2B Commerce, enhancing site compatibility and accessibility. (13 reviews) - Efficiency (11 reviews) - B2B Marketing (10 reviews) - Customer Satisfaction (10 reviews) **What users dislike:** - Users find the **pricing structure expensive** , as it lacks transparency and complicates ROI estimation. (19 reviews) - Users find the **complex setup** of Salesforce B2B Commerce costly and requiring technical support for customization. (17 reviews) - Users find **salesforce B2B Commerce complex and costly** , particularly lacking in support for easy customization. (15 reviews) - Users find the **difficult learning** curve frustrating, requiring time and support for effective implementation of Salesforce B2B Commerce. (12 reviews) - Users face **development challenges** with Salesforce B2B Commerce due to complexity and high costs, impacting smaller businesses particularly. (11 reviews) - Difficult Customization (11 reviews) - Complex Implementation (10 reviews) - Users find the **user difficulty** of Salesforce B2B Commerce challenging, with a steep learning curve and complex setup. (10 reviews) - Difficult Setup (9 reviews) - Learning Curve (9 reviews) ## Salesforce B2B Commerce Reviews ### 1. SAlesforce for SDR management **Rating:** 3.5/5.0 stars **Reviewed by:** Emilie C. | SASE Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Salesforce B2B Commerce?** I like the fact that all data can be recorded with comments and history of each action on a lead or account from the moment your create the lead or contact to the closure of the deal. have the full view **What do you dislike about Salesforce B2B Commerce?** the lightening version is for now very complicated i lost my usual way of processing- looking for the buttons in different places of screens **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** managing leads to enter into a sales process from the very beginning of prosoection ### 2. One of the biggest leading CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2022 **What do you like best about Salesforce B2B Commerce?** i like the UI and without coding part , administrator part **What do you dislike about Salesforce B2B Commerce?** nothing like that, I will recommend salesforce to grow bigger **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** our client of agricultural business, used to solve their work ### 3. Well Known Tool Requires Intense Customization **Rating:** 3.0/5.0 stars **Reviewed by:** Melissa-Ann D. | User Experience Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Salesforce B2B Commerce?** Salesforce offers a very publicly recognized product. The tool provides a lot of solutions at an enterprise level. **What do you dislike about Salesforce B2B Commerce?** Salesforce is very tough to learn their language and nuances. Not accessible to onboard tech-lite users. The tool is ok to use for out-of-the-box instances but customizing the software for an enterprise solution requires a lot of customization. Development vendors recommended by Salesforce are not helpful and cost more time and money than hiring additional in-house resources. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Knowledge base, marketing cloud solutions, interaction studio, and service cloud. ### 4. Used salesforce for B2B for 4 years now, always different per company but still highly useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Salesforce B2B Commerce?** I like the workflows. That is one consitency I have always liked and can follow easily with Salesforce B2B. **What do you dislike about Salesforce B2B Commerce?** The errors that can pop up when there are certain types of prices of infomation needed to complete a full workflow. It would be helpful to have a checklist to follow to complete each workflow. That way even the newest employee can see what they are missing to complete a workflow quickly and easily. **Recommendations to others considering Salesforce B2B Commerce:** Definitely the top candidate when choosing a CRM tool. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I am errors pop up when I try to complete a workflow when I make a sale for a company. The best part of Salesforce is having every piece of info needed for the company on one page, i.e. contact info, product list, competitors, and where in the sales process the company is at. It makes is super helpful to have all of that information right there and to eventually complete the sale/workflow with ease. ### 5. Salesforce, is it for you? **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon M. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Salesforce B2B Commerce?** Salesforce makes it easy to handle customer issues, and handle them quickly. **What do you dislike about Salesforce B2B Commerce?** The wealth of options can sometimes be overwhelming. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Being able to quickly find all information relating to the case I'm working on makes it easy to keep an eye on the big picture. ### 6. Process for sales n demand **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed i. | T, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Salesforce B2B Commerce?** Most easy and comfortable software which forecast data in reporting formats **What do you dislike about Salesforce B2B Commerce?** More data oriented process and large data storage which lead to slower systems **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Marketing, sales demand and process implementation ### 7. Salesforce - Knowledge in a bundle **Rating:** 4.5/5.0 stars **Reviewed by:** Akarshan A. | Associate Technology, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Salesforce B2B Commerce?** The Salesforce platform combines all aspects for E-commerce and presents it as a bundle for both Merchant and Developer alike It is utilising the best aspects of technology like the mobile first architecture, keeping up with the trend **What do you dislike about Salesforce B2B Commerce?** Merchant and Engineers need to work together to use Salesforce. It is hard for a non technical person to work on Salesforce **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Its architecture which works seamlessly on all devices. A combination of all Merchant required tools like promotion engine ### 8. Great tool to measure efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2B Commerce?** It's great to have all the data cumulated in one platform to be organised with it and knowing all the time what to do **What do you dislike about Salesforce B2B Commerce?** Sometimes it's not loading that fast which can slow down processes **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I can manage all my accounts within one solution and can stay up to date about to dos etc I can see exactly where I am with my targets and be accountable for what I achieve ### 9. Good CRM overall but lightening one is not the best **Rating:** 3.0/5.0 stars **Reviewed by:** Mohammad B. | Field and digital marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Salesforce B2B Commerce?** The CRM and automation of SALESFORCE is definitely a good one **What do you dislike about Salesforce B2B Commerce?** The new lightening one is just not as we all expected **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Automation had been the best so far, opening support tickets takes too long ### 10. Experienced B2B Commerce Solution Architect **Rating:** 4.0/5.0 stars **Reviewed by:** Alberto C. | Co-founder and Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Salesforce B2B Commerce?** CRM based B2B Commerce enables the integration of different channels 9f communication with the customer and allows businesses to have 360 view of customer **What do you dislike about Salesforce B2B Commerce?** The classic version is more complex to customize than other platforms. The newer B2B Commerce based on Lightning is much simpler but still lacks functiinality expected. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Enable self service for B2B customers in order to reduce operation costs and to enable customers to have access to a platform thatbcan serve them 24/7 without requiring interaction with a Sales or Service Agent. Allow the business to focus resources in new business generation instead of accpunt maintenance. ### 11. Best ecommerce application **Rating:** 4.0/5.0 stars **Reviewed by:** Yamini N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2021 **What do you like best about Salesforce B2B Commerce?** I have seen many ecommerce sites but b2b commerce makes a difference which offers a advanced solutions for bringing buyers and sellers together on a common platform. **What do you dislike about Salesforce B2B Commerce?** In every learning first step should be the best then only we can proceed further.. To start learning any new technology we need a perfect guide, I would say b2b is providing but my suggestion is if we have guide for download doc, elaborating override pages coding standards that would be more better.. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** B2b buying process is a long and complex but when I start learning I got to know how business works.. ### 12. Sales force and networking **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Salesforce B2B Commerce?** Saleforce technology and how it helps bring in sales. **What do you dislike about Salesforce B2B Commerce?** The amount of time it takes to learn how to use everything. **Recommendations to others considering Salesforce B2B Commerce:** If your growing and networking look into this and see how it can help build up your business **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** For one thing sales and networking and internal computing ### 13. Salesforce B2B implementation for large chemical manufacturer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Salesforce B2B Commerce?** It is very helpful that the solution is SaaS based and has a great deal of "out of the box" features that you can use right away with little configuration. You can get your sight up and running quickly. **What do you dislike about Salesforce B2B Commerce?** Customization of the product, since it is a SaaS application any customizations need to be carefully thought through and will require re-work if you upgrade. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** we were replacing a legacy commerce solution that was built by the client in house and was being sunsetted, we were able to get up and running quickly and the client is able to configure new customers quickly and manage the product catalog easily. ### 14. Future of eCommerce! **Rating:** 5.0/5.0 stars **Reviewed by:** Suramya D. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Salesforce B2B Commerce?** Implementation of multiple storefront with point and click tool, Internationalization/Localization with page labels, flexibility, easily extendable. **What do you dislike about Salesforce B2B Commerce?** latency issue sometimes but overall experience is super awesome! **Recommendations to others considering Salesforce B2B Commerce:** Without any doubt, you can adopt it. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The best scenario can be described by this oandemic situation where end users can place orders anytime from anywhere by just login(Phone/Laptop) ### 15. Salesforce B2B Commerce Classic provides very good and needed capabilities for a business. **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya A. | Module Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2021 **What do you like best about Salesforce B2B Commerce?** Various OOTB Capabilities and functionalities provided by Classic version. **What do you dislike about Salesforce B2B Commerce?** The performace and the legacy UI technologies in the Classic version. **Recommendations to others considering Salesforce B2B Commerce:** UI developers are also needed while development is considered **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Catering and improving overall B2B business for various clients through digital platforms with various functionalities. Improving revenue through the digital business. ### 16. Best experience on E-commerce! Recommended who want to build up their business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Salesforce B2B Commerce?** Performance & Speed, services, easy to use. **What do you dislike about Salesforce B2B Commerce?** Need to upload/do multiple times if it’s site level. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Performance, promotion & campaign scheduled, CDN, etc ### 17. An awesome application to provide billing, reports and purchase at the same program. **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Salesforce B2B Commerce?** Salesforce provides a big scale commercial enterprise with a wide scope of business tools. This application not only helps to accumulate information and collect all information at a fixed position. Billing and invoices are never easy to operate before using this software. Customers can purchase and there is an option of reselling all purchased articles. It serves to amend the product quality and manage to arrange all the selling articles in a single course. Mobile edition is likewise available to fit the forward motion for further communication. **What do you dislike about Salesforce B2B Commerce?** One affair that is lacking is its inability to order in volume. This application can manage and store the files, but unable to drive home at once. I must observe the relevant file to send. Salesforce software is for large scale businesses so small venders can’t handle it properly and can be costly for them. Online service depends on the good internet connection there is no offline option to apply. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I’m truly filled and happy for its eternal benefits. My line of work is growing as I’m passing an employee in a mobile society. My sales, Billing, and invoices are easily doable and it supplies heavy communication with my team to collaborate new details and estimates. An excellent source of information that can help to choose what’s good for my line of work. ### 18. It's one of the best tools to manage, track customer requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2021 **What do you like best about Salesforce B2B Commerce?** Customer communication, internal coordination, tracking and managing requests in a seamless way. **What do you dislike about Salesforce B2B Commerce?** Nothing identified so far as its very user friendly. **Recommendations to others considering Salesforce B2B Commerce:** A fantastic tool **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Tracking customer requests and effective communication. ### 19. SF Commerce Cloud - a powerful eCommerce tool **Rating:** 5.0/5.0 stars **Reviewed by:** Enea G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2020 **What do you like best about Salesforce B2B Commerce?** Maximal scalability, integration potential, updates, low use of coding, excellent automation, a supportive community and continous innovation (AI) are some advantages/aspects that make SFCC a great product to implement in mid-large eCom businesses. Additionally, the capability to also use Sales, Marketing or Sevice Cloud in the same ecosystem makes it a very powerful business tool. **What do you dislike about Salesforce B2B Commerce?** Storefront UI/UX can be sleeker, and also the speed/performance of the sandbox enivorment could use a little bit of improvement since a lot of testing is done there from consultants and developers. **Recommendations to others considering Salesforce B2B Commerce:** If your business needs line up with what Salesforce Commerce Cloud offers you can never go wrong with it. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** As an implementing consultant of the SF B2B Commerce Cloud I can say that businesses have found this platform very helful to reduce the costs of sales, manage leads/accounts, offer a better custumer service and increasing the productivity of their employees. Also, the platform can be used and benefited by many departments within an organization. ### 20. A User-friend platform that has allowed an "Amazon-like" experience for our Smaller Retailers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Salesforce B2B Commerce?** I like the flexibility of the tool, the connectivity to the SaleForce.com platform, the ability to quickly adjust our products and pricing to match our supply and current situations. It is highly configurable and the multi-lingual capabilities are critical in our European market. The ability to integrate with our background ERP/Sales Systems was great... had several options around pricing too. **What do you dislike about Salesforce B2B Commerce?** Not too many downsides, we have some disconnected B2B platforms that are in other regions and this is a much more complete and stronger solution. The disconnection in our other systems, does not provide the value that this solution does on the SalesForce platform... and our ability to share that information (and customer data) with other apps. **Recommendations to others considering Salesforce B2B Commerce:** Look at the needs in your markets and assess the tool against those requirements... **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We wanted a global platform that can be used in markets where smaller retailers can purchase directly from us. The cost to serve is low and it allows us to have a professional solution that is Amazon-like for our retailers, It provides the capabilities we need and flexibility to have a common look and feel across global markets while still customizing as necessary. ### 21. Salesforce continues to win **Rating:** 5.0/5.0 stars **Reviewed by:** Stan G. | Play by Play Broadcaster, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Salesforce B2B Commerce?** I have to say I enjoy how easy it is to use! Point and click(TAP) and there you are! Also the inventory management is quick and easy. **What do you dislike about Salesforce B2B Commerce?** I honestly can't think of anything right now. It's a pretty solid application. **Recommendations to others considering Salesforce B2B Commerce:** I would recommend spending an hour or two getting familiar. It's worthwhile to learn it before showing customers anything. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Out of stocks- Having the ability to show a customer something that can be ordered specially for them really personalizes their experience. ### 22. CloudCraze - The one stop end-to-end solution to cater all your needs to flourish B2B business. **Rating:** 5.0/5.0 stars **Reviewed by:** Chetali A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Salesforce B2B Commerce?** SFDC B2B Cloud gives you variety of options to configure your marketplace the way you want, plus you have the security of data with Salesforce already. It's easy, simple, fast and highly configurable. Be it you want to create a multi-lingual marketplace or you want to customise products and offers based on the region of logging customer, CloudCraze gives you all options. **What do you dislike about Salesforce B2B Commerce?** Believe me, there is no downside of preferring Salesforce B2B Cloud over other B2B platforms available in the market these days. I have been a part of core team who built this product and made it what it is today. So with full confidence, just go with CloudCraze to fulfill all your B2B business requirements. **Recommendations to others considering Salesforce B2B Commerce:** Well if you are considering Salesforce B2B Commerce Cloud for setting up your marketplace, you are definitely heading in the right direction. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's easy, simple, fast and highly configurable. Be it you want to create a multi-lingual marketplace or you want to customise products and offers based on the region of logging customer, CloudCraze gives you all options. And we all know how much secure our data is in Salesforce. ### 23. Good Service **Rating:** 3.5/5.0 stars **Reviewed by:** Julia C. | Merchandising Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Salesforce B2B Commerce?** The organization of Salesforce Commerce cloud makes it easy to track, record, analyze sales information in a way that no other platform allows you to. It is efficient and you do not have to worry about bugs etc. **What do you dislike about Salesforce B2B Commerce?** While the website can be complicated, there is a learning to curve to using it. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Better way of tracking between clients. ### 24. Success achieved with cloudcraze B2B ecommerce platform.It did good job for business growth. **Rating:** 5.0/5.0 stars **Reviewed by:** Akshada S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Salesforce B2B Commerce?** I worked on cloudcraze ecommerce cloud.salesforce commerce cloud is not merely a medium to run online business,it is future-rich cloud-based ecommerce platform that gives confidence to businesses to create intelligent and thought-provoking shopping experiences for customers across all channels like mobile, web, social, store, etc .Customers can easily access products through stores.All the internal users of organization and people outside the organization can access the shopping experience through customized,rich,mobile friendly ecommerce portal . **What do you dislike about Salesforce B2B Commerce?** No cons as its great for giving customers shopping experience. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** With salesforce commerce cloud for your ecommerce store, you can effortlessly manage product data sets for different stores without any impediments and also manage numerous intricacies like billing, product availability, pricing, etc. Its having great mobile experience. ### 25. Salesforce market Analysis review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2020 **What do you like best about Salesforce B2B Commerce?** It was a tool that was an overall integrator. At Safran which had a huge number of clients, employees, and backlog around the world. It was well integrated and easily accessible to all persons with permission access. **What do you dislike about Salesforce B2B Commerce?** For me, salesforce was an excellent tool for a large company like Safran. Having access to almost every single information about your customer and competitor. However, a version of this for an SME's would be perfect. I do feel however the price of subscription for Salesforce would be a bit expensive. A light version of this would be perfect for small enterprises. **Recommendations to others considering Salesforce B2B Commerce:** For me, salesforce was an excellent tool for a large company like Safran. Having access to almost every single information about your customer and competitor. However, a version of this for an SME's would be perfect. I do feel however the price of subscription for Salesforce would be a bit expensive. A light version of this would be perfect for small enterprises. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** As a market analyst at Safran, we were able to solve the problem of not knowing which products were performing better than the other. With salesforce we were able to get live information from the front office to back. This allowed for more accurate decision making. We were also able to communicate with our other departments worldwide by updating leads and opportunities. We could also easily find sales managers that were owners of opportunities and contact them. ### 26. Salesforce as a CRM **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Salesforce B2B Commerce?** It's a great platform for seamlessly moving data and updating commercial dashboard and reports **What do you dislike about Salesforce B2B Commerce?** The new lightning platform has changes which require recertification **Recommendations to others considering Salesforce B2B Commerce:** It is easy to use and budget option. Highly recommended **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We have been using them to store our clinical trials and help healthcare professionals access it remotely from their phones ### 27. Complete and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Ernesto C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Salesforce B2B Commerce?** The different fields and filters available for searching accounts and creating lead lists. **What do you dislike about Salesforce B2B Commerce?** The new version. Prefer the "Classic" one. **Recommendations to others considering Salesforce B2B Commerce:** To use the filters to narrow down particular searches. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Organization of follow-up's, pops always remind me not to forget to call a lead ### 28. Exceed shopper expectations with unlimited purchase possibilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Salesforce B2B Commerce?** Arm store associates with full access to available inventory across channels, regardless of product location. Help customers anytime, anywhere. **What do you dislike about Salesforce B2B Commerce?** bit complex in terms of configuration and buildup **Recommendations to others considering Salesforce B2B Commerce:** its a very helpful tool, connects customer activity and insights across both digital and store. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Personalise face-to-face experiences. Create your own digital store innovations. ### 29. Best, amazing and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza J. | Lead Salesforce Commerce Cloud Backend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Salesforce B2B Commerce?** In Business Manager, managing catalog, promotions and everything **What do you dislike about Salesforce B2B Commerce?** there are some for OCAPI developers and there are some server side configurations which we do in Business Manager BUT we cant use or access them via script api's **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** initially i built multishipment from scratch along with BOPIS from scrach. BUT now in SFRA, everything is Built-in, so we got a lot of benefits now. ### 30. Very professional, helpful and caring team **Rating:** 5.0/5.0 stars **Reviewed by:** Zohre P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2020 **What do you like best about Salesforce B2B Commerce?** respond quickly, professional services, high-value products **What do you dislike about Salesforce B2B Commerce?** Everything was perfect no downside. I appreciate their efforts **Recommendations to others considering Salesforce B2B Commerce:** Don't hesitate, try it. you will find many benefits in this program **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** They provide me a Chanel to find products that I need ### 31. The best e-commerce tool based on force.Com in the market **Rating:** 3.0/5.0 stars **Reviewed by:** Hector G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Salesforce B2B Commerce?** CloudCraze is an e-commerce platform that provides its customers with ultra-high levels of productivity and agility, and at a cost that eliminates the competition when all the hidden costs of the armies of developers and IT staff needed to maintain leadership are taken into account. Additional attributes can be created with clicks, not code. As we say, now is the age of the cloud. This is what the cloud is about. **What do you dislike about Salesforce B2B Commerce?** It would also be great to have a more comprehensive training and certification program. The user interface comes with templates, but most clients require intensive customizations on the front end. Too difficult to reverse, and too easy for developers to step on each other's toes. The pricing logic must be configured manually for different regions and no link can be created between multiple price catalogs. **Recommendations to others considering Salesforce B2B Commerce:** A key differentiator with CloudCraze is that a company can launch and start learning about customer behavior and their respective journey faster than any other platform on the market. It could be the difference between the success and failure of the project. Consider these guys significantly. It could be the difference between the success and failure of the project. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Ability to create an easy-to-use and customer-friendly e-commerce portal. We have delivered value by offering CloudCraze as a solution to solve the number one global problem: delivering the customer journey. Avionos specializes in digital customer engagement solutions and services ranging from Digital Experience Management to Customer Experience Optimization. We are trying to automate the ordering or reordering process of our medium-sized manufacturing business. ### 32. Configurable and scalable solutions that can brings customers easy to access FS applications **Rating:** 5.0/5.0 stars **Reviewed by:** Harish Kumar B. | Senior Salesforce Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about Salesforce B2B Commerce?** easy to maintain and deploy and configurable **What do you dislike about Salesforce B2B Commerce?** every must have trained technical and functional **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** it reduces the manual work/ process ### 33. Useful tool for sales processes. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Salesforce B2B Commerce?** Visibility, pipeline overview, collection snapshot. **What do you dislike about Salesforce B2B Commerce?** Opening a new customer is sometimes not intuitive and poor option to add an external solution to fetch data. **Recommendations to others considering Salesforce B2B Commerce:** intuitive, insightful, great overview. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Full pipeline overview, sales forecasts, a great overview of the next steps. ### 34. B2B Commerce on Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Salesforce B2B Commerce?** • Large order quantities for B2B customers • Quick Order Entry • Invoice and PO capabilities • Runs on Salesforce Community - sits on top of Salesforce data, so you don’t need to integrate with CRM. its already there. **What do you dislike about Salesforce B2B Commerce?** • out of box UX/UI isn’t very intuitive. Needs to be rethought or customized. • limited eCommerce capabilities compared to other platforms: things like Product Recommendations, User reviews are not OOB. • Speed performance is kinda slow compared to other SaaS solutions (Shopify, BigCommerce) **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Getting B2B customers onto online ordering and self service capabilities ### 35. Commerce cloud allows you to track spending and savings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Salesforce B2B Commerce?** I love that it processes all of the information into useful charts and graphs that i can expand to learn more about **What do you dislike about Salesforce B2B Commerce?** I wish i could use the system on the cloud and easily share and comment with colleagues **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** we are better able to track client deals, and cashflow across the business ### 36. Best product for B2B eCommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Venkat I. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Salesforce B2B Commerce?** CloudCraze is by far the best solution out there for b2b commerce. It comes with all the most important features customers expect from a modern eCommerce solution. It comes with a robust, configurable data model and UI and can be integrated with external systems such as ERPs. **What do you dislike about Salesforce B2B Commerce?** UI comes with templates but most customers require heavy customizations to the front end. It also does not support offline payment methods which is something we run into all the time in the b2b space. **Recommendations to others considering Salesforce B2B Commerce:** Compared to Hybris this is a great solution at a better price point especially if customers are already invested in Salesforce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** B2B portal for partners/resellers for a large global brand. Customer is able to go to market with this solution in under 6 monts. ### 37. Optimization for SEO **Rating:** 4.5/5.0 stars **Reviewed by:** Sander J. | Software developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Salesforce B2B Commerce?** SEO is all about building niche and also finest quality products with store management and i was able to get my hands on this tool and easy to use and setup -the functionality is straight forward and product configuration-i feel it satisfies the b2b functionality and real SAAS software and easy to integrate and use it all the time.The USP for my website template is i was able to use them for notifying my users about the abandoned cart products and also track their details asap **What do you dislike about Salesforce B2B Commerce?** Product search and filtering is weak and takes a lot of time to scan and filter the specific item and to scan and create visual funnels for separate email chains requires a long process.The reporting and analysis is complicated and took a while to wrap my heads around it **Recommendations to others considering Salesforce B2B Commerce:** In terms of performance and reliability this is classy and makes the process quite easier for me.For inventory management i always use this tool **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** For API,custom browsing,cross browser platform and customization to different language and interface it helped me a lot .Even in terms of recommendations and personalisation i feel they stand out for me ### 38. Provides a good marketing and sales eCommerce Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Dheepak R. | Product Manager - Aftermarket Business, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Salesforce B2B Commerce?** Ability to create promotions and discounts on products sold via eCommerce portal **What do you dislike about Salesforce B2B Commerce?** Pricing logic needs to manually set up for different regions and no link can be created between multiple pricing catalogs. **Recommendations to others considering Salesforce B2B Commerce:** They provide out of the solution that is great to set up marketing and Sales eCommerce portal for hardware and software products. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Ability to create Easy to use customer friendly ecommerce portal ### 39. Fast to market B2B ecommerce solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2017 **What do you like best about Salesforce B2B Commerce?** Quick to get up and running. Lots of out of the box functionality. Great solution for a company that wants to start to automate the purchasing process for their business customers. Low barriers to entry to get started quickly with B2B e-commerce. **What do you dislike about Salesforce B2B Commerce?** More of an issue with solutions built on Salesforce than Cloud Craze specifically, BUT it is too easy to abandon software development processes and principals. If your development team is not disciplined enough, developers move code between environments without checking in/out of a code repository. Too hard to roll back, and too easy for developers to step on one another's toes. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We are trying to automate the order/reorder process from our mid sized manufacturing business. Cloud Craze helped us to do that at a lower price point than their competitors. We have reduced the overhead for processing orders by 10% and we are getting a better handle on predicting the demand for our products. ### 40. Good for B2B not suitable for B2C **Rating:** 3.0/5.0 stars **Reviewed by:** Gurditta G. | Senior Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Salesforce B2B Commerce?** Configurable Base Install is Easy OOTB features **What do you dislike about Salesforce B2B Commerce?** Customization Technology Stack Performance **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** B2B, selling items to our partners ### 41. CloudCraze delivers B2B Commerce and Customer Experience in the Cloud - and is built on Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed F. H. | Digital Strategist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Salesforce B2B Commerce?** CloudCraze offers purposeful capabilities to deploy B2B Commerce experiences geared toward enhancing their customers' Digital Customer Experience. Built natively on Salesforce, this platform embodies the "cloud-first" approach that leads the market in comparison to other B2B commerce products that are now re-architecting their solutions to accommodate multi-tenancy while developing capabilities. As a holistic, customer-centric commerce platform, CloudCraze offers enterprises the ability to navigate their customers' journey and optimize experiences to deliver the right product, at the right moment and across any number of devices. A common theme about CloudCraze is that it decreases the time-to-value that enterprises can leverage to quickly deploy commerce experiences and place the focus on optimization - a part of a test-and-learn approach that is widely regarded as the new standard for digital innovation. Core commerce capabilities are geared toward business users and product marketers that enable them to deliver rich site experiences through out-of-box commerce templates, and product marketing content authoring features. Enterprises can benefit from this platform specifically in the release of new features to further unify the customer journey and make buying easy. An example of this is the release of the "Buy" button in Community forums and other integrations with Salesforce's product that enable the breadth of digital interactions with customers. With Salesforce as a platform, enterprises can leverage all of Salesforce's features that seamlessly work with CloudCraze with integrations required. **What do you dislike about Salesforce B2B Commerce?** The good news is that CloudCraze as a platform offers the ability for an enterprise to deliver a unified commerce experience as their focus - it seems - is not on the touch-point, but the customer journey where experiences are not disconnected. With that said, the approach to fully integrating this with Salesforce's other products requires enterprise planning and governance to deliver a unified customer journey such that the marketing content, product content and overall messaging remains consistent when a customer is navigating from social media to the commerce site. **Recommendations to others considering Salesforce B2B Commerce:** A key differentiator with CloudCraze is that an enterprise can get to launch and start learning about customer behavior and their respective journey faster than any other platform on the market. I've seen commerce deployments take anywhere from one to two years before the first transaction is conducted. With CloudCraze, you can do it in two to four months and spend the budget on optimization. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Avionos specializes in digital customer engagement solutions and services that range from Digital Experience Management to Customer Experience Optimization. Our clients face a wide variety of challenges from engaging with customers, delivering a unified custom experience to more simple problems with managing marketing automation with data from CRM along with other enterprise data sources. We have delivered value in offering CloudCraze as a solution to solving the number one, overarching problem - delivering the customer journey. This requires capabilities that extend beyond commerce, marketing and enterprise systems; it requires enterprises to evaluate disparate systems with the goal of unifying core customer experience. CloudCraze and Salesforce offer capabilities on a scalable marketing, sales and commerce platform capable of intuitive, de-coupled architectures that leverage data from across enterprise systems that intelligently engages customers in every interaction. ### 42. CloudCraze allows us to drive quick time to value for our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Craig T. | Co Founder - Principal, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2016 **What do you like best about Salesforce B2B Commerce?** CloudCraze supports our methodology which is grounded in quick implementations and the ability to test and learn with rapid iterations. We can get our customers live and taking orders in weeks. After go live, we can then pivot to helping our customers drive incremental revenue and margin through their use of the channel. **What do you dislike about Salesforce B2B Commerce?** CloudCraze is native on Salesforce and is a pre-integrated solution for our Salesforce customers. More integration is required for other CRM solutions. **Recommendations to others considering Salesforce B2B Commerce:** We strongly recommend our clients consider CloudCraze, especially if they are a salesforce customer given the tight integration. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We use CloudCraze to quickly stand up a digital commerce channel that is pre-integrated with CRM, Marketing Automation, and Analytics. With this in our toolbox, our clients can start getting revenue quicker and be nimble in reacting to learnings shown through analytics. We have done this enough times to be confident in CloudCraze's abilities. ### 43. providing excellent value added fucntioanlity to our core businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Salesforce B2B Commerce?** I like that it is a great fit for our company, is native to Salesforce which we use a lot and easily integrates with backend ERP & WMS. It is very scalable, we have used CloudCraze in Europe and South America and because we have different versions of ERP in different geographies, there is a huge challenge presented with integrating on a scalable basis but CloudCraze helps us do just that **What do you dislike about Salesforce B2B Commerce?** I would like to be able to customize the licensing bundles to suit our current level business and anticipated growth **Recommendations to others considering Salesforce B2B Commerce:** CloudCraze are great in many areas but particularly if you have a development group internally within your company. They will provide great knowledge transfer of the product into your development group allowing great autonomy when developing a solution **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** With CloudCraze we are optimizing order flow. We have a presence in over 35 countries and there comes with this many customers who need inventory visibility, ability to order and capability to track orders. We have core business offerings to our customers in areas of manufacturing, repair and warehousing & distribution and with a front end tool like CloudCraze we are now in s position to mange our customers business for them end to end **Official Response from Emily Johnson:** > Thank you for your review! We appreciate your feedback. ### 44. Best force.com based ecommerce tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2017 **What do you like best about Salesforce B2B Commerce?** Out of the box integration with SFDC as its in the same platform. Out of the box coupon management Integrates very well with the CRM tool Utilizes the same Salesforce.com product data OOTB Shipping, Returns, Store locator, Ability of quickly changing the products and having them reflect in the system live. a pure Master Data Driven e commerce experience. **What do you dislike about Salesforce B2B Commerce?** - Flexibility in UI. - Some functionality requires intensive coding in apex to implement. Although this improves over time as new features. - performance can be issue with too much data. - products requiring complex configuration. SFDC Governor limits can get in the way in some use cases. **Recommendations to others considering Salesforce B2B Commerce:** - Compare well do a good feasibility study. - lay down all your requirements specially the complex ones and see how many can be accomplished ootb versus coding. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** - Ecommerce using force.com platform. **Official Response from Emily Johnson:** > Thank you for your review! We appreciate your feedback. ### 45. G2 Crowd **Rating:** 3.5/5.0 stars **Reviewed by:** Annabelle A. | IT Director, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about Salesforce B2B Commerce?** Easy to use and navigate for an end user and allow to log in, spend a few minutes on what they want and sign out. **What do you dislike about Salesforce B2B Commerce?** Campaign and Promotion management : those features are still weak in some areas **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Lack of ecommerce platform for ordering. increase revenue 6% with B2B **Official Response from Emily Johnson:** > Annabelle - thank you very much for your review. We appreciate your feedback. ### 46. Great Test and Learn Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Salesforce B2B Commerce?** By leveraging the Salesforce Platform, CloudCraze can be easily spun up and a site can be in market within weeks not months. With the native integrations to SalesCloud, MarketingCloud, customer data can be easily be stored and leveraged across the sales and marketing teams seamlessly. Additional attributes can be created with clicks not code. **What do you dislike about Salesforce B2B Commerce?** Integration into third-party CMSes to allow for more robust management of the experience **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We are leveraging CloudCraze to accelerate our B2B customers into market rapidly and rec **Official Response from Emily Johnson:** > Thank you very much for your review. We appreciate your feedback! ### 47. Amazing product for small business organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2016 **What do you like best about Salesforce B2B Commerce?** As we say it's cloud age now.Everywhere and every sophisticated company is trying to switch to cloud and when some one tell you that they can set up the business site for you and you do not even have to have all big fat servers at your place,your data is going to be secure and firewall protected and is going to be placed on cloud, I am sure no one will deny such proposal.This is what cloud is all about. No execution of unit tests when production deployments occur. Cloudcraze typically runs within customer community or even within partner community and obviously it can run within salesforce. **What do you dislike about Salesforce B2B Commerce?** For a large scale business like big retailers (best buy or home depot) cloud craze will have limitation of storing such a huge data. The time to deploy CloudCraze depends largely on the size and complexity of a client’s operations. Limitation of cloudcaze is that it is not as well-known as other B2B e-commerce software providers. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Building website for a small scale web based company who wants to take their orders through website and typically does not expect more than 40-50 number of order in a day. ### 48. An E-commerce Platform that is a giant leap ahead of the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Pedram A. | EVP of Technology, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2014 **What do you like best about Salesforce B2B Commerce?** CloudCraze is an ECommerce platform that provides its customers with ultra high degrees of productivity and agility, and at a cost that blows away the competition when you take into account all the hidden costs of the armies of developers and IT staff required just to maintain the leading platforms. Also the team at CloudCraze is world-class. **What do you dislike about Salesforce B2B Commerce?** The documentation is getting better but can still be improved. Also a more comprehensive training and certification program would be great. **Recommendations to others considering Salesforce B2B Commerce:** Give these guys a major consideration. It could be the difference between project success and failure. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We developed a full online hi-resolution social music store in just over 4 months with CloudCraze, running natively on the Salesforce 1 platform. ### 49. Sr Director Corporate IT **Rating:** 4.5/5.0 stars **Reviewed by:** Fred S. | Sr. Director - Corporate Finance, Legal & Sales IT, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2014 **What do you like best about Salesforce B2B Commerce?** The ease of use of setting up an eCommerce portal, and the product functionality make CloudCraze a great fit for our business. Reporting and Analytics features are also very compelling. **What do you dislike about Salesforce B2B Commerce?** Price (but who doesn't?). Licensing is a bit confusing (user/sku, etc) **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Simplify order taking on B2B and B2C directly into our factories. We have significantly reduced transaction errors with CloudCraze order automation and allowed for real time analytics of our orders ### 50. CloudCraze Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2014 **What do you like best about Salesforce B2B Commerce?** The speed to deliver and integration with CRM. **What do you dislike about Salesforce B2B Commerce?** The level of QA that is/isn't done on the releases. **Recommendations to others considering Salesforce B2B Commerce:** Prepare the business data prior to implementation. Understand how you will staff the solution going forward as there is ongoing maintenance required to keep the solution current. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The need for online ordering for different divisions. The multi-storefront model is enabling for this purpose. ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+14%3A11%3A30+-0500&secure%5Bsession_id%5D=671433fd-a263-4e5e-8fa8-df98352b78e4&secure%5Btoken%5D=e1856f4e5cd57532502bfbafbaf772ef7027cfa80c4d220d6d1c47d22f300d55&format=llm_user) ## Salesforce B2B Commerce Integrations - [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (854 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)