--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3089 scale: '5' date_modified: '2026-07-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,089 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it simple to navigate and customize for their needs. (527 reviews) - Users appreciate the **intuitive interface** of Pipedrive, making customization and usage easy even for non-tech users. (255 reviews) - Users appreciate the **easy-to-use interface** of Pipedrive, making navigation and task management straightforward and efficient. (222 reviews) - Users find Pipedrive's **customization options** helpful, enabling easy adaptation to their specific needs without technical expertise. (218 reviews) - Users love the **seamless integrations** of Pipedrive, simplifying lead management and enhancing campaign tracking efficiency. (194 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews) - Easy Setup (189 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews) - User Interface (180 reviews) - Customer Support (169 reviews) **What users dislike:** - Users experience **missing features** in Pipedrive, including limitations in automations and lack of client tracking capabilities. (215 reviews) - Users find the **limited features** of Pipedrive, especially for automation and client tracking, to be frustrating. (133 reviews) - Users find the **learning curve steep** , requiring extensive setup and training to effectively navigate Pipedrive's features. (108 reviews) - Users find Pipedrive's **subscription costs** to be prohibitively expensive, especially for solo practices needing affordable features. (97 reviews) - Users face **integration issues** with calendar syncing, lacking essential meeting details that complicate usage. (97 reviews) - Limited Customization (93 reviews) - Email Management (64 reviews) - Not Intuitive (62 reviews) - Email Issues (51 reviews) - Contact Management (45 reviews) ## Pipedrive Reviews ### 1. Easy to Use and Keeps Everything Perfectly Organized **Rating:** 4.5/5.0 stars **Reviewed by:** thomas k. | Director of Sales Amercas, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Pipedrive?** So easy to use, follow, and keep organized. Everything in its place **What do you dislike about Pipedrive?** Only one, we have multiple users and I see all of their deals, leads and wins **What problems is Pipedrive solving and how is that benefiting you?** Organization of buyers, leads, and where I am in the process of conversion to wins **Official Response from Jorge R.:** > Hi Thomas, Thank you for your review! We’re glad Pipedrive helps you stay organized and makes it easy to track buyers, leads, and conversions. We appreciate your feedback about seeing other users’ deals, permission settings may help with that. Best regards, Pipedrive Team ### 2. It's like having a second brain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Pipedrive?** Pipedrive makes it easy to keep track of every lead and conversation without feeling buried in software. The visual pipelines are intuitive and customizable, so we can build stages that actually match our process instead of forcing our workflow into theirs. I also love how quick it is to log calls, send emails, and set reminders—all in one place. It keeps our follow-up consistent and our team aligned. **What do you dislike about Pipedrive?** I don't like that Webforms lack customization and I've had issue embedding them on our website. We don't have a high volume of leads, so I've been alright. **What problems is Pipedrive solving and how is that benefiting you?** We used to juggle guest group leads through email threads, sticky notes, and mental checklists. Things slipped through the cracks. Now, every lead lives in one place, with clear next steps and reminders built in. It’s made our process more consistent, helped us follow up faster, and made it easy for anyone on the team to jump in and see what’s going on. **Official Response from Jorge R.:** > Hi, Thanks so much for your thoughtful review! We're really glad to hear that Pipedrive has helped your team stay organized and consistent with lead tracking and follow-ups. It’s great to know that the visual pipelines and all-in-one workflow are making a difference in your daily operations. We appreciate your feedback about Webforms, customization and embedding flexibility are areas we’re actively working to improve. Your input helps us make Pipedrive even better for users like you. Best regards, Pipedrive Team ### 3. Effortless Access and Speed Make It Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Tracee G. | Client Travel Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Pipedrive?** Compared to ActiveCampaign, the main advantage is that information is far more accessible—I no longer have to navigate through several layers just to find what I need. This makes the whole process much quicker. **What do you dislike about Pipedrive?** So far I don't have any dislikes using Pipedrive. I have only been using it for about a week and no real frustrations as yet. **What problems is Pipedrive solving and how is that benefiting you?** Managing and monitoring incoming leads, as well as ensuring the sales team stays engaged with them, helps prevent any potential deals from being missed. **Official Response from Jorge R.:** > Hi Tracee, Thanks for the great feedback! We're happy to hear Pipedrive makes information easier to find and that your first week has been smooth. It’s great that the platform is helping you manage leads and keep your sales team on track. If you need anything as you continue using Pipedrive, we're always here to help! Best regards, Pipedrive Team ### 4. Review of Pipedrive: an efficient CRM for sales management **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Responsable des relations d’entreprise, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Pipedrive?** What I appreciate most about Pipedrive is its ease of use combined with great efficiency in managing the sales pipeline. The interface is intuitive, which makes it easy for the whole team to get started, even for those who are not computer experts. Moreover, the clear visualization of the different stages of the sales process allows for precise tracking of opportunities and helps to better prioritize actions. Finally, the automation features and integrations with other tools make the work smoother and optimize productivity. **What do you dislike about Pipedrive?** What I appreciate the least about Pipedrive are certain limitations in custom reports, which can lack flexibility for specific needs. Sometimes, advanced features require a more expensive subscription, which can be a hindrance for small businesses. Finally, although the interface is generally intuitive, some options or settings could be simplified for a better user experience. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of scattered and unclear management of business opportunities. Previously, our tracking of prospects and clients was often done manually or through several non-integrated tools, which led to information loss and a lack of visibility. Thanks to Pipedrive, we centralize all business data in a single tool, which facilitates sales tracking, prioritization of actions, and improves team collaboration. This results in better organization, an increase in conversion rates, and a valuable time saving for our salespeople. **Official Response from Jorge R.:** > Hi Julie, Thank you for sharing such detailed feedback! We’re thrilled to hear that Pipedrive’s ease of use, intuitive interface, and pipeline visualization have helped your team stay organized and prioritize opportunities effectively. It’s great to know that the automation features and integrations are streamlining your workflow and boosting productivity. We also appreciate your notes on report flexibility and advanced features, these are valuable insights for us as we continue improving the platform for all businesses. Your experience with centralizing data and enhancing team collaboration is exactly what we aim for, and we’re happy Pipedrive is helping you save time and increase conversion rates. Best regards, Pipedrive Team ### 5. A simple and effective tool to manage prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Julie F. | Business Developper I Chargée de Relations Entreprises, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Pipedrive?** What I particularly appreciate is its ease of use: getting started is very intuitive, the interface is clear and pleasant, and you can quickly create a pipeline suited to your activity. The lead tracking and automatic follow-up features are really useful for not forgetting anything. I also appreciate the ease of integration with other tools (emails, calendar) and the responsiveness of customer support. This allows me to save time and have better visibility on the progress of my business efforts. **What do you dislike about Pipedrive?** The main weakness is that some advanced features (such as more advanced automation or certain detailed reports) are only available in higher plans, which can quickly become costly for a small organization. The mobile app, although convenient, is less smooth than the desktop version. Finally, the initial implementation still requires some time to adapt in order to properly configure the pipeline according to specific needs. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows me to centralize all my business opportunities and have a clear view of the progress of each prospect. Before, I used to forget follow-ups or lose track in my exchanges; with Pipedrive, I can plan my actions, receive reminders, and track the history of interactions. This helps me to be much more organized, save time, and above all, not miss any opportunities. **Official Response from Jorge R.:** > Hi Julie, Thank you for sharing your detailed feedback! We’re thrilled to hear that you find Pipedrive intuitive, enjoy the clear interface, and are benefiting from the lead tracking, automatic follow-ups, and integrations. We also appreciate your honesty regarding advanced features, mobile app improvements, and initial setup, your input helps us continue to improve the platform. Best regards, Pipedrive Team ### 6. Pipedrive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chloé E. | Chargée des Relations Entreprises, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Pipedrive?** I particularly appreciate the ease of use of Pipedrive and the clarity of its interface. The visual pipeline system allows for easy tracking of business opportunities and provides an overall view of ongoing activities. The tool is very intuitive, even for new users, and integrations with other applications (such as Google Workspace, Slack, or Zapier) greatly facilitate daily work. Reporting and automations also help save a lot of time. **What do you dislike about Pipedrive?** What I like less is that some advanced features are only available in the higher plans, which can limit small teams. The mobile app could be a bit smoother, and some custom reports take time to set up. Additionally, even though customer support is generally responsive, it is not always available in French, which can make communication a bit more complicated. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me structure and effectively track the sales pipeline. Before, it was difficult to maintain an overview of prospects, follow-ups, and the stages of the sales process. With Pipedrive, everything is centralized and visual, which saves time, improves the prioritization of actions, and prevents oversights. Automatic reminders, email integrations, and performance reports greatly facilitate the tracking of prospecting and the management of sales teams. **Official Response from Jorge R.:** > Hi Chloé, Thank you for sharing such detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive interface, visual pipeline, and integrations are helping you streamline your workflow and save time. We understand your points about advanced features being tied to higher plans, mobile app improvements, and support language availability, and we appreciate the constructive input. Our team continuously works to enhance accessibility, functionality, and language support, and your feedback helps guide those improvements. Best regards, Pipedrive Team ### 7. Simple, straightforward CRM with all the basics thoughtfully put together **Rating:** 5.0/5.0 stars **Reviewed by:** Vicente L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Pipedrive?** I do like that Pipedrive takes care of most things automatically. It drastically saves time. I love that you can hook up email to it and it automatically tracks most communications and you can link any emails that it missed. There are many parts of Pipedrive that are amazing. It is very feature rich for the price. It does the basics of everything you would need in a CRM. It isn't bloated with a million things and options which I like. Minimalist and gets the job done. Starting to use Pipedrive and implementing the CRM is easy. You can start using it from day one. It doesn't require a ton of set-up unless you want super custom data entries. I use Pipedrive fairly frequently. I haven't even been able to take complete advantage of the software. There is still a lot for me to do and streamline with automations. I'd say Pipedrive is made very thoughtfully and there is great attention to detail in different places. I love Pipedrive and will continue to use it for my business. Highly recommend it. **What do you dislike about Pipedrive?** The app isn't the most user friendly. I wish it was a little more streamlined and had a better user experience. A little more intuitive would be great. I don't like that Pipedrive is solely web-based. It gets lost in tabs easily. I wish Pipedrive supported more services and had more integrations natively. Native SMS support would be amazing. However, it has great support for the big and main software that most use. I would like the ability to change the structure / view of the pipelines. For example, I'd like to be able to stack two different sales pipelines on-top of each other. To have an overview of all pipelines and deals at the same time. I do wish it supported Yubikey for hardware security. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is centralizing a lot of the sales cycle in one place. It is putting all the information together from different sources. Neatly and nicely. It is also providing additional features and services that I would need for closing deals. Like e-signatures, invoicing integration, sending forms / contracts and storing documents. Pipedrive is simplifying a lot of things. It is streamlining a lot. Saving me a lot of time and mental energy to allow me to focus on sales. **Official Response from Camilla Pacheco:** > Hello Vicente, Thank you for the thoughtful and detailed review! We're so glad to hear that Pipedrive saves you time and delivers the core CRM features you need without unnecessary complexity. At the same time, we really appreciate your suggestions around UI improvements, integrations, and added flexibility — our team is always working to make the experience even better. We're excited to keep supporting your business growth! Best regards, Pipedrive Team ### 8. Google Contacts Sync Is Great, but Overall Experience Needs Improvement **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Pipedrive?** It syncs contacts with google, so I can enter them somewhere else and they show up in Pipedrive. **What do you dislike about Pipedrive?** Almost everything. The fact that you have to click the edit button in a field to edit it in this day is crazy. Finding deals after they've been won? Nope they just vanish somewhere. Lots of head scratching **What problems is Pipedrive solving and how is that benefiting you?** None and none. I think there are many better options out there and this service does not do a good job of anything specifically. **Official Response from Jorge R.:** > Hi, Thank you for your honest feedback. We’re glad the Google contact sync has been helpful. We’re sorry to hear about your frustration with editing fields and finding won deals. We understand how that can be frustrating. Won deals can be accessed using filters or by adjusting the pipeline view. Here is an article that explains in detail: https://support.pipedrive.com/en/article/filtering-for-my-won-lost-or-deleted-deals If you require assistance, please do not hesitate to contact our support. Best regards, Pipedrive Team ### 9. Very good product, recommended to use, DO NOT login after cancellation. **Rating:** 4.5/5.0 stars **Reviewed by:** Kent S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Pipedrive?** It was a reasonable product while we used it.We had a very good experience with pipedrive. It's a much better and simpler alternative to other CRMs and I would especially recommend it for smaller companies. Their email integration works extremely well. **What do you dislike about Pipedrive?** Something to watch out for. Their terms of service state that if you login after cancelation it automatically renews your subscription. After this happened to us, despite explaining that we hadn't used the service in months and did not intend to reactivate, it was very difficult to get the situation fixed and required a long interaction with many customer service reps/managers. Still, that one thing did not outweigh years of excellence. **What problems is Pipedrive solving and how is that benefiting you?** Tracking accounts with multiple users and touchpoints. **Official Response from Jorge R.:** > Hi Kent, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your negative experience and the frustration this situation has caused. We understand how disappointing it must feel after being a long-time customer. The team is currently investigating the situation and a dedicated member will reach out directly. Best regards, Pipedrive Team ### 10. Great Customization and Easy Imports, but Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Content Coordinator, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pipedrive?** It has a lot of customization options, even with a basic subscription. I also like how easy it was to import the contacts and customers once I had the template. **What do you dislike about Pipedrive?** It is a lot to take in at first, and I'm still working out how to organize everything and stay on top of the tasks. Also, I don't yet see a way to combine goals when they end up intersecting. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping me stay on top of my many projects so things don't fall through the cracks. There is still a heavy learning curve, and staying up to date is taking time to get used to. **Official Response from Jorge R.:** > Hi Melissa, Thanks for sharing your thoughts! We’re glad you’re finding Pipedrive customizable and helpful for keeping projects on track. We understand it can feel overwhelming at first, and we appreciate your feedback on goal management, it helps us improve. Keep exploring the platform, and we’re confident it will become even easier to organize your tasks. Best regards, Pipedrive Team ### 11. Pipedrive: Intuitive and Efficient with Great Data Import **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. | Suporte técnico de vendas **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I like the automations, the flexibility, and the beautiful and intuitive interface of Pipedrive. The ease of use it offers is a strong point that made me choose Pipedrive after leaving HubSpot. Additionally, the initial setup was very simple, especially because the import module of Pipedrive is very good. **What do you dislike about Pipedrive?** It would be interesting to have a field of the evaluation type, where I could score my leads based on fields from Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me with organization, data centralization, evaluation of indicators and data, and management of activities and contacts with leads. **Official Response from Jorge R.:** > Hi Pedro, Thank you for your review! We’re glad to hear that Pipedrive’s automations, flexibility, and intuitive interface made the transition from HubSpot smooth for you. It’s great to know the setup and import process were simple and helped you get started quickly. We also appreciate your suggestion about adding a scoring or evaluation-type field for leads. That’s valuable feedback, and we’ll be sure to share it with our product team. Best regards, Pipedrive Team ### 12. Simple, intuitive CRM that keeps deals moving! **Rating:** 5.0/5.0 stars **Reviewed by:** Ikae E. | Sales Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Pipedrive?** I like how user-friendly Pipedrive is, even for people who aren’t tech experts. The visual sales pipeline helps me see exactly where each deal stands at a glance, and the customizable stages mean I can adapt it to fit different workflows. The built-in reminders and activity tracking make it easy to stay on top of follow-ups, so nothing slips through the cracks. **What do you dislike about Pipedrive?** The reporting features could be more robust out of the box , sometimes I need to export data to get deeper insights. Also, some automations require extra add-ons or third-party tools, which can add up if you want advanced features. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep all my leads, deals, and client info in one place so I don’t lose track of conversations or next steps. It solves the problem of missed follow-ups and scattered notes by giving me a simple pipeline view and reminders for every stage. This saves time, keeps my team organized, and makes it easier to close deals faster and keep clients happy. **Official Response from Camilla Pacheco:** > Hello, Thanks so much for the detailed review! We're thrilled to hear Pipedrive helps you stay organized and on top of your deals. Your feedback on reporting and automation is appreciated — we’re always working to improve and make things even easier for our users. Best regards, Pipedrive Team ### 13. Cost-Effective, Simple Setup with Slight Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I think Pipedrive is very cost-effective and pretty simple to use and set up. Once you get past the slight learning curve, it's pretty straightforward. They have great integration features, automations are easy to set up and use, and email template features are great. **What do you dislike about Pipedrive?** I wish it were HIPAA compliant. The learning curve for less tech-savvy users. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to see what we're holding in our sales outreach. We also used to use it to track our potential trial participants. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive cost-effective, easy to set up, and valuable for managing sales outreach. It’s great that the integrations, automations, and email templates are helping support your workflow. We also appreciate your feedback regarding the learning curve for less technical users and your note about HIPAA compliance. Your input is valuable as we continue improving the platform and evaluating customer needs. Best regards, Pipedrive Team ### 14. Streamlines CRM with Intuitive Design, But Pricy for Email Campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Ben Y. | Founder, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Pipedrive?** I use Pipedrive for lead generation and as a CRM tool. It's simple to use, and the onboarding was fairly pain-free. I find the Deals section intuitive, and the Contacts layout is well designed and well structured. It allows me to manage my contacts, keep track of communications, and track opportunities. I also appreciate that it presents me with reports to share with the Board. I've used many CRM and lead gen tools before, and this suits me and my needs at the moment. **What do you dislike about Pipedrive?** The email campaign module is very expensive and I have to use an external tool instead. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my contacts, track communications and opportunities, and get reports for the Board. **Official Response from Jorge R.:** > Hi Ben, Thanks for your feedback! We’re glad Pipedrive is helping you manage leads, contacts, and communications, and that the Deals section and reporting tools are useful. We appreciate your note about the email campaign module cost and understand using an external tool can help. We’re always here if you need support! Best regards, Pipedrive Team ### 15. Easy Follow-Ups and Clear Deal Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pipedrive?** How easy is to follow up mails and contacts, as well the surface to see the deals **What do you dislike about Pipedrive?** Sometimes there are tools I don’t know how to use, so I feel like I’m not using it to 100% of its potential. **What problems is Pipedrive solving and how is that benefiting you?** I use it to follow up with my clients each week and to write emails more easily and quickly, so I’m saving time. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive makes it easy to follow up with clients, manage deals, and save time on emails. We understand that some features can take time to fully explore, and we’re always working to make them easier to use and discover. If you require assistance, kindly reach out to our support. Best regards, Pipedrive Team ### 16. Our Entire Sales Process, Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** Pipedrive is incredibly easy to use — which also makes it easy to train new team members quickly and confidently. I also really appreciate how customizable it is. Being able to create our own pipeline stages and add custom fields has made all the difference in tailoring it to fit our workflow. It’s become the core of how we manage and grow our business. **What do you dislike about Pipedrive?** I have not yet found an attribute of Pipedrive that our team dislikes.. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us stay organized and focused by giving us a clear, visual way to track every prospect and customer interaction. Before Pipedrive, it was easy for things to slip through the cracks — follow-ups, sample requests, next steps — but now everything is in one place and easy to manage. The ability to customize pipeline stages and fields means the CRM fits our process, not the other way around. It’s helped streamline communication across the team, speed up onboarding for new hires, and ultimately keep deals moving forward. Having that visibility and control has been a huge boost to our productivity and customer follow-through. **Official Response from Jorge R.:** > Hi Melinda, Thank you so much for taking the time to share this thoughtful review! We’re thrilled to hear that Pipedrive’s ease of use and customization options have helped your team stay organized and confident, especially as you train new team members and scale your workflow. It’s great to know the flexibility in creating custom pipeline stages and fields is making a real difference in fitting Pipedrive to your process. Hearing that Pipedrive has become the core of how you manage and grow your business is exactly why we do what we do. We’re also happy to know it’s helping prevent things from slipping through the cracks while keeping your team aligned and focused on moving deals forward. If you ever need any tips on advanced customization or workflow automations as your team grows, please feel free to reach out. We’re here to help you continue making the most of Pipedrive. Thanks again for sharing your experience with us! Best regards, Pipedrive Team ### 17. Fast, good user experience and supportive CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Gabo M. | NLAB Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use. Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case (healthcare). Support is fast and responsive. Knowledge base is extensive. **What do you dislike about Pipedrive?** I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly. I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations. Although Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user. For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints. **What problems is Pipedrive solving and how is that benefiting you?** Organizing the company's contacts and deals with a visible and predictable sales pipeline has helped on our short and long term planning for years. **Official Response from Jorge R.:** > Hi Gabo, Thank you for sharing such a thoughtful and detailed review! We’re glad to hear that Pipedrive’s ease of use and intuitive design have made it straightforward for team members new to CRM tools, and that you’ve found customization and support to be strong points for your healthcare use case. We appreciate your constructive feedback on Insights and Automations. We’re continually working to expand reporting flexibility and automation logic, and feedback like yours helps us prioritize improvements. We also understand the challenges with billing in USD and API limitations for managing Deal participants, and we’ve noted these for the relevant teams. Thank you for choosing us to support your team’s growth! Best regards, Pipedrive Team ### 18. Effortless Sales Tracking and Streamlined Deal Management **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel I. | Co-Founder and CMO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Pipedrive?** The platform offers very efficient sales tracking and makes managing the deal flow straightforward. **What do you dislike about Pipedrive?** At times, the process of submitting information can be slow, and the loading times are longer than I would like. **What problems is Pipedrive solving and how is that benefiting you?** It allows me to easily track, submit, and manage deals, which helps me effectively oversee them within the pipeline. Additionally, their scheduling link makes it simple to integrate with external sources such as websites and email. **Official Response from Jorge R.:** > Hi Pavel, Thank you for your feedback! We’re glad to hear that Pipedrive helps you track and manage deals efficiently and that features like the scheduler link make integrations simple. We also appreciate your input on loading times. This is valuable feedback for our team as we continue to improve platform performance. If you continue to experience this issue, please reach out to support so that they can investigate the situation. Best regards, Pipedrive Team ### 19. Effortless Task Organization and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo E. | Closer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Pipedrive?** Ease of use. Organization of tasks and automation. **What do you dislike about Pipedrive?** I don't have a negative answer currently. The CRM works perfectly. **What problems is Pipedrive solving and how is that benefiting you?** Lead organization. Helps me with tasks and cadence adjustments **Official Response from Jorge R.:** > Hi Eduardo, Thanks for your feedback! We’re glad to hear you’re enjoying Pipedrive’s ease of use, organization, and automation features. It’s great that it’s helping you stay on top of leads and manage tasks and cadence effectively. Best regards, Pipedrive Team ### 20. Seamless Integration, Speedy Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Murtaza Z. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Pipedrive?** I like Pipedrive for its interface and the speed at which it performs. It helps me keep track of the leads and does not let my leads slip in. **What do you dislike about Pipedrive?** Nothing as such **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive seamlessly integrates everything from lead capture to sale closure, helping track customer interactions and leads without them slipping through. **Official Response from Jorge R.:** > Hi Murtaza, Thanks for your feedback! We’re glad to hear you enjoy Pipedrive’s interface and performance, and that it’s helping you stay on top of your leads without anything slipping through the cracks. It’s great to know it’s supporting your process from lead capture to closing deals. Best regards, Pipedrive Team ### 21. Great User Experience, But Integration Lacks **Rating:** 2.5/5.0 stars **Reviewed by:** Travis R. | CEO and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** I find that Pipedrive is easy to understand, which makes organizing IT sales events and follow-ups straightforward. The drag features are another aspect I enjoy, and the pipeline is user-friendly, helping everyone to catch up quickly. **What do you dislike about Pipedrive?** I really dislike the prospecting and credit system in Pipedrive, and integrations are almost nonexistent. It's also hard to set up, which was a challenge. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for organizing IT sales events and follow-ups. **Official Response from Jorge R.:** > Hi Travis, Thank you for your feedback! We're glad to hear that Pipedrive is easy to use and that the drag-and-drop pipeline helps you organize sales events and follow-ups. We also appreciate your comments about the prospecting credit system, integrations, and setup. Your feedback is valuable and will be shared with our team. Best regards, Pipedrive Team ### 22. Powerful Automations and Integrations That Streamline Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Pipedrive?** Automations and integrations with other applications. **What do you dislike about Pipedrive?** It can feel clunky at times, and the UI is occasionally hard to navigate. Automations also need clearer exits, and I’d like to see some color introduced. The AI still needs refinement. **What problems is Pipedrive solving and how is that benefiting you?** The workflows are easy to use, and lead management is straightforward. Deal management is also simple and easy to handle. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you're finding value in Pipedrive's automations, integrations, workflows, and lead and deal management capabilities. We also appreciate your honest feedback about the user interface, automation experience, and AI features. Insights like yours are incredibly valuable as we continue to improve navigation, workflow design, and the overall user experience. Best regards, Pipedrive Team ### 23. Effortlessly Organizes Leads, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Y. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I truly appreciate how Pipedrive's intuitive interface enhances my organization and productivity. It's incredibly easy to use, which simplifies tracking leads, scheduling tasks, and documenting daily accomplishments. The clean design of the interface not only makes it visually appealing but also helps me maintain efficiency in my workflow. Moreover, the platform's ability to keep me on track significantly improves my lead management capabilities, and the ease of initial setup made transitioning to the system seamless. The overall experience has been so positive that I would highly recommend Pipedrive to anyone, reflected in my willingness to rate it a perfect ten for recommendations. **What do you dislike about Pipedrive?** Nothing **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay more organized, track my leads, and schedule tasks efficiently, benefiting from its user-friendly interface and ease of use. **Official Response from Jorge R.:** > Hi Chris, Thanks for sharing your experience! We're glad Pipedrive has made it easier for you to stay organized, track leads, and manage tasks. It’s great to hear that the setup was smooth and that the interface helps you stay productive. We truly appreciate your recommendation, and we're always here if you need anything. Best regards, Pipedrive Team ### 24. Seamless Surfe & hunter.io Integrations with Easy, Customizable Pipelines **Rating:** 4.5/5.0 stars **Reviewed by:** Katelyn P. | Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I love the integrations with Surfe and hunter.io; I also like the pipeline and ease of customization **What do you dislike about Pipedrive?** Building reports and automations is a little over my head **What problems is Pipedrive solving and how is that benefiting you?** Ease of reporting, follow ups, and email templates saves a lot of time **Official Response from Jorge R.:** > Hi Katelyn, Thank you for your review! We’re glad to hear that you enjoy the integrations with Surfe and Hunter.io, as well as the pipeline and customization options. It’s great that Pipedrive is helping you save time with reporting, follow-ups, and email templates. We appreciate your feedback about reports and automations, we understand they can feel complex at times, and we’re always working to make them more intuitive. The support team is always available to assist. Best regards, Pipedrive Team ### 25. Management and automation that organize the day-to-day with templates and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** GABRIEL V. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use the tool for business management, task automation, and creating activity flows. It also helps a lot with the use of templates and with connecting to various other tools, which facilitates day-to-day organization. **What do you dislike about Pipedrive?** Its layout is dated, not very inviting, and has a very boxy look. **What problems is Pipedrive solving and how is that benefiting you?** Use to manage large activity flows, increasing business conversion and improving customer relationship management. **Official Response from Jorge R.:** > Hi Gabriel, Thank you for your review! We’re glad Pipedrive is helping you manage activities, automate tasks, and stay organized with templates and integrations. We appreciate your feedback about the layout and design. Best regards, Pipedrive Team ### 26. Simple, Customizable Layout That Fits Small Organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** Simplicity, layout easy to work with and customize. Great fit for a smaller organization **What do you dislike about Pipedrive?** The 'leads' section is difficult to customize. Our sales rep has mentioned that revisions are coming to this section which would allow for greater customization **What problems is Pipedrive solving and how is that benefiting you?** Streamlining our sales process **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive simple, easy to customize, and a great fit for your organization. It’s great that it’s helping streamline your sales process. We also appreciate your feedback on the Leads section, this is helpful input, and we’re always working on improvements in this area. Best regards, Pipedrive Team ### 27. Seamless CRM with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I love Pipedrive for its easy-to-use interface which is simple, well laid out, and thoughtfully designed. It makes navigating the system a breeze and everything I need is right there at my fingertips. The AI integrations enhance the overall functionality, allowing me to do more with my data, which I find wonderful and highly beneficial. Tracking deals and reviewing reports is seamless, and the user-friendly design makes it easy to monitor everything we need for our daily CRM tasks. It is a highly efficient tool that streamlines our workflow significantly. **What do you dislike about Pipedrive?** Nothing. Great platform. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for seamless, user-friendly CRM to track deals and review reports easily. Its simple interface and AI integrations enhance data management, making monitoring and tracking efficient. **Official Response from Jorge R.:** > Hi Adam, Thanks so much for sharing your experience! It’s great to hear that the intuitive layout, ease of navigation, and AI features are making your daily CRM work smoother and more efficient. We built Pipedrive to help teams stay focused on what matters most, so knowing it supports your deal tracking and reporting in such a seamless way truly means a lot. Best regards, Pipedrive Team ### 28. Simple, Logical UI—But Too Many Paid Extras Clutter the Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pipedrive?** simple and logical UI made learning easy **What do you dislike about Pipedrive?** There are too many features in the system that you need to pay extra for that clog up the UI **What problems is Pipedrive solving and how is that benefiting you?** We currently use excel which isn't capable of automating like pipedrive **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you found Pipedrive’s UI simple and logical, making it easy to learn and helping your team move beyond manual processes in Excel with more automation. We also appreciate your feedback regarding feature visibility in the interface. You can personalize parts of your workspace and simplify what you see by customizing your interface settings. More information is available through the Pipedrive Knowledge Base: https://support.pipedrive.com/en/article/quick-actions-in-pipedrive#customizing-pipedrive Best regards, Pipedrive Team ### 29. Powerful, Easy-to-Use Sales Automation with Excellent Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Peter G. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pipedrive?** Ease of Use. Very Powerful. Strong Sales Automation Tools. Excellent Integration. Strong Mobile Apps. Great for Fast Moving Teams. **What do you dislike about Pipedrive?** No Free Plan, Expensive with Add-Ons, Limited Advance. Customer Support Limitations. **What problems is Pipedrive solving and how is that benefiting you?** Solves disorganized Sales Pipelines. Eliminates missed follow-ups and lost deals. Helps lessen repetitive sales tasks. It is extremely user-friendly, actionable Pipeline Management and has strong Sales-Focused Features. **Official Response from Jorge R.:** > Hi Peter, Thanks for your feedback! We’re glad you find Pipedrive powerful, easy to use, and well-suited for fast-moving teams. It’s great to hear the automation, integrations, and mobile apps are helping you stay organized and reduce repetitive work. We also appreciate your honest feedback on pricing, support, and advanced features, this is valuable as we continue to improve. Best regards, Pipedrive Team ### 30. Fun Deal Win Animations That Make Closing Deals Feel Great **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi M. | Senior Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Pipedrive?** I like the most the deal win animations :D **What do you dislike about Pipedrive?** i do not like that the email sync is not included in the cheapest monthly plan. **What problems is Pipedrive solving and how is that benefiting you?** it combines all prospects and leads in one place. **Official Response from Jorge R.:** > Hi Georgi, Thank you for your review! We’re happy you enjoy the deal win animations, celebrating wins is always fun, and that Pipedrive helps you keep all prospects and leads in one place! We appreciate your feedback about email sync in the lower plan. Best regards, Pipedrive Team ### 31. Boosts Sales Organization and Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja P. | Sales **Reviewed Date:** January 30, 2026 **What do you like best about Pipedrive?** I use Pipedrive for our sales funnel, and it helps a lot to stay on track. I like the structured flow and reminders, which keep us organized and ensure we don't forget about a customer. The transition to Pipedrive was smooth, especially with the help of the account manager. **What do you dislike about Pipedrive?** At the moment I see no need for improvement. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for our sales funnel, helping us stay on track and organized. The structured flow and reminders ensure we don't forget about a customer. **Official Response from Jorge R.:** > Hi Sonja, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized and on track with your sales funnel, and that the structured flow and reminders are supporting consistent follow-ups. It’s also great to know the transition went smoothly with help from your account manager. Best regards, Pipedrive Team ### 32. Visual Sales Management Made Easy with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Danny B. **Reviewed Date:** November 17, 2025 **What do you like best about Pipedrive?** I love how Pipedrive helps me manage my sales pipeline effectively. The Kanban drag-and-drop feature is particularly useful because I am a visual person, and it makes it easy to visualize what is in my pipeline and what I need to focus on, thus enhancing my efficiency and productivity. Additionally, the initial setup of Pipedrive was simple, allowing me to get started quickly without any hassles. **What do you dislike about Pipedrive?** I find it challenging to add automations such as emails, texts, and phone calls to each stage in the pipeline. The process could be made much simpler. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage sales pipelines, keeping up with proposals and estimates effortlessly. The Kanban drag and drop feature helps me visualize priorities clearly, enhancing focus. **Official Response from Jorge R.:** > Hi Danny, Thanks for your review! We're glad the visual pipeline and drag-and-drop features help you stay organized and that setup was easy. We appreciate your feedback on stage automations, the team is actively working to make this smoother. If needed, please reach out to our support, and they will assist you. Best regards, Pipedrive Team ### 33. Pipedrive Makes Business Development Easy and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Pipedrive?** Pipedrive is easy to use , implement to our Business Development work flow and integrate to our other systems. We use it daily to track our communications with the vendors and to send out emails to vendors. Customer support is also really good. **What do you dislike about Pipedrive?** Nothing as of now, if anything comes up will share that. **What problems is Pipedrive solving and how is that benefiting you?** We upload our leads to Pipedrive and assign them to my Business Development (BD) team. My BD team uses Pipedrive to track the leads and to send out emails to the vendors. We use Pipedrive to track my BD performance and assess quality of leads **Official Response from Jorge R.:** > Hi Sudeep, Thank you for sharing your experience! We’re thrilled to hear that Pipedrive is helping streamline your Business Development workflow and keeping your team organized. It’s great to know our integrations and support are making a difference for you. We appreciate your feedback and look forward to continuing to support your success! Best regards, Pipedrive Team ### 34. Great for keeping organized **Rating:** 3.0/5.0 stars **Reviewed by:** Karter K. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Pipedrive?** I like that all of my deals and notes are all in one spot. I can keep track of activities and notes in one central spot. I also like the integration to my Gmail account, where any planned activities automatically go right to my google calendar. **What do you dislike about Pipedrive?** Not much I don't like about Pipedrive. Little bit of a learning curve at first to find everything and to figure out all the functions, but after using it for a while, you get the hang of it. **What problems is Pipedrive solving and how is that benefiting you?** Keeping all of our deals organized, and making plans to actually follow up. You are able to schedule future activities, and with the integration of Google, it goes right to my Google Calendar, and then I get the notification on my phone. **Official Response from Jorge R.:** > Hi Karter, Thank you for sharing your experience! We’re glad to hear that Pipedrive helps you keep your deals, notes, and activities organized in one place and that the Google integration makes planning and follow-ups even easier. We appreciate your note about the initial learning curve, it’s great to know that once you got familiar, the platform became smooth and useful for your workflow. Best regards, Pipedrive Team ### 35. Pipedrive has been a game-changer for me when it comes to staying organized and on track **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** The platform is very intuitive and gives me a clear view of my entire sales pipeline, making it easy to know exactly where each deal stands and what needs to happen next. What I like most is how Pipedrive helps keep me accountable—no more lost notes or forgotten follow-ups. The reminders, deal stages, and activity tracking all work together to ensure nothing slips through the cracks. I feel more focused and structured in my daily workflow, which translates to better results. Overall, Pipedrive is more than just a CRM—it’s like a personal assistant that keeps me on top of every task and follow-up, helping me prioritize and move deals forward with confidence. **What do you dislike about Pipedrive?** Limited in some areas for campaigns and integrations. **What problems is Pipedrive solving and how is that benefiting you?** Follow up **Official Response from Jorge R.:** > Hi Greg, Thank you for your thoughtful review! We’re thrilled to hear that Pipedrive helps you stay focused, structured, and on top of your sales pipeline, it’s great to know it feels like a personal assistant in your workflow. We also appreciate your feedback on campaigns and integrations. We’re continuously working to expand these areas, and your input helps guide our improvements. Best regards, Pipedrive Team ### 36. User-Friendly CRM That Makes Lead Tracking Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Krithika M. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Pipedrive?** It is a very user friendly crm & easy to adopt within teams. Tracking leads at different stages has become seamless **What do you dislike about Pipedrive?** Even though we are using the paid version, some advanced features are still available only in advanced plans. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive simplifies deal tracking and activity management.It makes it easier to track progress and ensures that no opportunity is missed during the sales process. **Official Response from Jorge R.:** > Hi Krithika, Thank you for your review! We're glad to hear that you find Pipedrive user-friendly and easy for teams to adopt, and that tracking leads through different stages has become more seamless. It's also great to know that Pipedrive is helping you manage deals and activities more effectively so opportunities don’t get missed. We appreciate your feedback about feature availability across plans and will share it with our team. Best regards, PIpedrive Team ### 37. Flexible, Easy Integration with Powerful Webhooks **Rating:** 4.0/5.0 stars **Reviewed by:** Yuvraj S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** It's flexibility. It's easy to use. It provides webhooks for all kinds of events. Can be easily integrated with third-party platforms like Mailchimp, Zapier, Slack **What do you dislike about Pipedrive?** Can add more features, expand their business with more products development **What problems is Pipedrive solving and how is that benefiting you?** It is easy to connect to Facebook forms via Zapier, updating fields in personal, deal, organization and product is so easy, so we can many kinds of fields which helps us to categorize deas. **Official Response from Jorge R.:** > Hi Yuvraj, Thanks for your review! We're glad Pipedrive’s flexibility, ease of use, and integrations with tools like Mailchimp, Zapier, and Slack are helping your workflow. Great to hear that connecting Facebook forms and updating fields across your data is making things easier for you. We appreciate your suggestion about adding more features, our team is always improving the product. Best regards, Pipedrive Team ### 38. Fabulous, the best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno B. | International Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Pipedrive?** Speed and friendliness to enter the information and ease of search, always allowing for an updated system, with excellent traceability of communications with clients. **What do you dislike about Pipedrive?** I still haven't found anything I don't like, maybe the administrator permissions, to take on new functions. **What problems is Pipedrive solving and how is that benefiting you?** the optimal management of the customer database, fully synchronized with email **Official Response from Jorge R.:** > Hi Bruno, Thank you for your feedback! We’re glad to hear that Pipedrive’s speed, ease of data entry, and powerful search help you keep information up to date with excellent communication traceability. It’s also great to know that email synchronization supports optimal customer database management. We appreciate your note about administrator permissions and will share it with our team. Best regards, Pipedrive Team ### 39. A Wealth of Tools for Seamless Project Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Pipedrive?** It has a wealth of tools and inputs that allows our company to view and collaborate across all of our projects. **What do you dislike about Pipedrive?** There is a steep learning curve to understand all of the functions. **What problems is Pipedrive solving and how is that benefiting you?** It allows every one in our company to be on the same page and get the level of detail we need to understand all projects. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We're glad to hear that Pipedrive is helping your team stay aligned and providing the level of detail you need to manage and collaborate across projects. We also appreciate your note about the learning curve. With a platform that offers a wide range of tools and customization options, it can take some time to become fully comfortable, and your feedback is valuable as we continue working to improve onboarding and usability. Best regards, Pipedrive Team ### 40. Moving deals is easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel G. | Administrador general, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I like the ease of moving the deals from one stage to another **What do you dislike about Pipedrive?** What I don't like and what can be improved is the camping space; I dislike having to apply filters to send emails in bulk. **What problems is Pipedrive solving and how is that benefiting you?** Resolve the need to maintain order in the sales and post-sales process; it greatly benefits the ability to move deals through stages and it is very helpful that you can customize it to the needs of your business. **Official Response from Jorge R.:** > Hi Samuel, Thank you for sharing your experience! It’s great to hear that moving deals through stages feels smooth and helps you stay organized throughout your sales and post-sales process. We’re also glad that the customization options are supporting your business needs. We appreciate your feedback on bulk email sending, improvements to the campaign space and filtering experience are important, and insights like yours help us continue refining the workflow. Best regards, Pipedrive Team ### 41. Easy to Navigate and Customize certain features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** It's fairly easy to navigate and customize **What do you dislike about Pipedrive?** That you are unable to begin a sequence on any step, that you must begin it on Step one, each time you start a new sequence. **What problems is Pipedrive solving and how is that benefiting you?** Lower costs for our CRM **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and customize, and that it’s helping reduce your CRM costs. We also appreciate your note about sequences needing to start from step one, this is helpful feedback and has been shared with our team as we continue improving flexibility in automation. Best regards, Pipedrive Team ### 42. Makes Day-and-Week Scheduling Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Pipedrive?** How it helps to schedule my day and week **What do you dislike about Pipedrive?** The uploading, can take some time and runs a little slow **What problems is Pipedrive solving and how is that benefiting you?** Its putting my day into plan **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive is helping you organize and plan your day and week more effectively. We also appreciate your feedback regarding upload speed and performance. This is valuable input and has been shared with our team as we continue improving the platform experience. Best regards, Pipedrive Team ### 43. Efficient Sales Management with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Karol K. **Reviewed Date:** January 06, 2026 **What do you like best about Pipedrive?** I like using Pipedrive because it's easy to mark calls and meetings and make notes. I appreciate the statistics feature and the integration possibilities. The setup was easy, and I find the opportunities feature helpful for managing sales. **What do you dislike about Pipedrive?** I don't like that there are a lot of buttons that we do not use. I wish it was customizable so we only see what we need to make things easy. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking sales calls and meetings. It's easy to mark calls, meetings, make notes, access statistics, and explore integration possibilities. **Official Response from Jorge R.:** > Hi Karol, Thank you for your feedback! We’re glad to hear that Pipedrive makes it easy to track calls, meetings, notes, and sales opportunities, and that the statistics and integrations are useful for you. It’s also great to know the setup was smooth. We appreciate your suggestion about further interface customization to show only what you need, this is valuable input we’ll share with our team. There is an interface option that will allow you to hide features that are not used. Here is an article that explains in detail: https://support.pipedrive.com/en/article/quick-actions-in-pipedrive#customizing-pipedrive Best regards, Pipedrive Team ### 44. Effortless Organization and Next-Level Efficiency 5/5 Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Pipedrive?** Pipedrive has been an absolute game-changer for my business. The platform is incredibly easy to use — everything feels intuitive and well thought out. What really stands out is how seamlessly it organizes my data; I can finally track leads, manage follow-ups, and visualize my sales process in a way I never could before. It’s efficient, professional, and reliable — exactly what I needed to bring structure and clarity to my workflow. If you’re looking for CRM software that makes managing your business feel effortless, Pipedrive delivers. **What do you dislike about Pipedrive?** In my opinion, the extensive customization options can be a bit overwhelming, particularly for those who are new to Pipe Drive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has helped me address the challenges I faced with scheduling my appointments and managing my book of business, particularly when it came to figuring out the right times. **Official Response from Jorge R.:** > Hi, Thanks so much for your thoughtful review! We're thrilled to hear that Pipedrive has made such a positive impact on your business, helping you organize leads, follow-ups, and your entire sales process with ease. It’s great to know the platform brings structure and clarity to your workflow. We appreciate your feedback about the customization options, they can feel like a lot at first, but our team is always here to help guide you through setup and optimization. Don’t hesitate to reach out to our support team if you’d like assistance tailoring Pipedrive to fit your exact needs. Best regards, Pipedrive Team ### 45. Very easy to learn and start using **Rating:** 4.5/5.0 stars **Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Pipedrive?** Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities. **What do you dislike about Pipedrive?** While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks. **Official Response from Jorge R.:** > Hi Firas, Thank you so much for taking the time to share this in-depth review! We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data. We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively. Thank you again for trusting Pipedrive to manage your sales pipeline. If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help. Best regards, Pipedrive Team ### 46. Pipedrive is exactly what I need to Track my sales activity **Rating:** 4.5/5.0 stars **Reviewed by:** Lance S. | Territory Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Pipedrive?** I like that it is easily customized. I don't have a budget for IT so I end up making all the changes myself to make it relevant to me. I like that it has great tools for deals and projects too. I have been able, with no tech background to create a CRM that really is able to capture information that I need. Implementation has been very easy. Pipedrive has been there to talk if necessary and they have very helpful training videos along the way to explain thins. I use it 100% of the time, sending and receiving all my emails there. Currently I only have it integrated with my Outlook, but in the future there are a few sources of data I will tie into it. **What do you dislike about Pipedrive?** I would like to be able to get rid of things that aren’t relevant to me - company size for example. I would like the information to represent 100% what is relevant to me. **What problems is Pipedrive solving and how is that benefiting you?** It collects all of the information and makes it easily read to get ready for calls and presentations. **Official Response from Jorge R.:** > Hi Lance, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive’s customization options and ease of use have allowed you to build a CRM that truly fits your needs. even without a technical background. We also appreciate your input about removing fields that aren’t relevant; feedback like this helps us improve flexibility for our users. We’re thrilled that Pipedrive is helping you prepare for calls and presentations with all your information in one place. Best regards, Pipedrive Team ### 47. Streamlined Project Management and Follow-Up Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Marco Aurélio G. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pipedrive?** Pipedrive has significantly optimized our project management processes, making it easy to visualize each initiative’s status and next steps. The platform’s intuitive interface and customizable pipelines ensure that nothing falls through the cracks. **What do you dislike about Pipedrive?** While the platform is highly effective, deeper native integrations with some niche tools would be welcome. At times, we rely on third-party connectors for specialized workflows, which can add an extra step to the setup. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive centralizes our project tracking and follow-up activities in one intuitive platform. Before adopting it, we faced scattered communication and inconsistent follow-up on key initiatives. Now, every project milestone, client interaction, and FUP is clearly documented and easy to monitor. **Official Response from Jorge R.:** > Hi Marco, Thank you for sharing such a thoughtful review! We’re glad to hear that Pipedrive has streamlined your project management processes and helped centralize tracking and follow-ups. It’s great to know the customizable pipelines and intuitive interface are making a real difference for your team. We also appreciate your feedback about deeper native integrations, we’re always working on expanding and improving our ecosystem, so your input is very valuable. Best regards, Pipedrive Team ### 48. Effortless Lead Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive because it is very easy to use. The activity tab organizes everything very well. It's easy to see previous transactions through notes, and checking upcoming schedules is easy. The initial setup is very easy and user-friendly. **What do you dislike about Pipedrive?** The email system under contacts, I hope we can send more than 100 emails per bulk. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes it easy to see previous transactions through notes and checking upcoming schedules is easy. I use it for creating leads, scheduling, and documentation. **Official Response from Jorge R.:** > Hi John, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and that the activity tab, notes, and scheduling features help you stay organized. It’s great to know the setup was smooth and user-friendly. We also appreciate your feedback about bulk email limits and will share this with our team. Best regards, Pipedrive Team ### 49. Most usefriendly platfrom - Ideal for Sales Teams and always improving **Rating:** 5.0/5.0 stars **Reviewed by:** Linda K. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Managing leads, visibility of Deal Pipeline **What do you dislike about Pipedrive?** Clarity on lead tracking data fields and properties, initial set-up for tracking leads clarity **What problems is Pipedrive solving and how is that benefiting you?** Getting more Leads coverted to deals and optimizing opportunity to close **Official Response from Jorge R.:** > Hi Linda, Thank you for your review! We’re glad Pipedrive is helping you manage leads and giving you clear visibility into your deal pipeline. It’s great to hear it’s supporting you in converting more leads and optimizing opportunities to close. We appreciate your feedback about clarity in lead tracking fields and setup, that’s valuable insight as we continue improving the platform. Best regards, Pipedrive Team ### 50. Switching to Pipedrive has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna P. | Marketing and Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Pipedrive?** We were using another CRM for 10+ years prior to recently switching over to Pipedrive. For someone with no high level experience setting up CRMs it has been such an easy, and quick process. There are so many integrations and automations that you can set up which was limited with our other CRM. I also love that we can have all our products connected to our deals to enable us to do better reporting. **What do you dislike about Pipedrive?** So far, only small things that don't really affect our work flow such as, I don't like is that there are a few fields within the product field that I cannot change and are not relevant for my industry. I also wish I could set up activity reminders to follow up with clients that are linked to specific templates. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is allowing us to more efficiently do email outreach to our customers and potential customers. I love the built in prospecting feature (I was previously using Hunter IO and manually entering in info). I also like that we'll be able to access more accurate and diverse types of reporting that will be helpful for our business. We are also wanting to eventually use the email marketing feature as well. **Official Response from Jorge R.:** > Hi Hanna, Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that your transition from your previous CRM to Pipedrive has been smooth and that the setup process, integrations, and automation options have positively impacted your workflow. It's great to know you're seeing value in features like product linking, prospecting, and expanded reporting. We also appreciate your input on product field customization and activity reminder flexibility. These are exactly the kinds of insights that help us improve, and we’ll make sure your suggestions are passed along to the product team. If there's anything we can do to support your continued setup or optimization, our team is always here to help. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+19%3A29%3A17+-0500&secure%5Bsession_id%5D=fec2fa48-bb26-4414-b74f-bc68ecc42a97&secure%5Btoken%5D=5a2f72a0b834164e54656161114c221126458e1df66cb261e4e37a930b24b7ee&format=llm_user) ## Pipedrive Integrations - 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Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,417 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)