![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.")
WS

Will S.

Owner

Small-Business (50 or fewer emp.)

8/12/2022

"Avoid Pipedrive for Chatbot & Customer Service"

0/5

What do you like best about Pipedrive?

We should have done better homework prior to shifting to Pipedrive - to try and integrate our TOFU tools/tech we moved to Pipedrive's chatbot. This thing destroyed our page loaded speed and unfortunately we didn't realize it for about 6 weeks. It resulted in about 1/6th of the number of leads via the chat (which was a huge source for us).

I had two customer service issues with them as well. I've spent over 30 hours dealing with them on two very basic issues and they're still not resolved yet (we don't expect them to be before we move either)

Our company is extremely regretful we made the move over and based on the trust lost through this process we've decided it makes more sense to move to a more reputable platform. It has cost so much time, frustration, and money. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Extremely poor tech for the chatbot

Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal.

Just avoid. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

They created more problems than solved. We looked to try and integrate our CRM and Chat Function/Bot into a single platform - their technology was inferior to anything else we've used and resulted in a massive decrease in leads via chatbot.

CRM is OK. Review collected by and hosted on G2.com.

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Response from Luiza Carvalho of Pipedrive

[Editedit](https://www.g2.com/survey_responses/pipedrive-review-6976260/official_response/edit)

Hi Will,

We appreciate your feedback and we are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. Our Support Team works 24/7 for English and Portuguese, and you can verify the different hours for other languages on our article: https://support.pipedrive.com/en/contact-us

Regarding the issue reported above, we could verify that our dedicated department has contacted you to resolve the case.

We apologize for any inconvenience this situation may have caused and if there is anything we can help with, let us know and we will be more than happy to help!

Kind regards,

Pipedrive Team

Current UserValidated ReviewerSource: Organic

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