Crisp Reviews & Product Details

Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below.

In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement.

But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp.

The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer.

The learning curve was essentially zero.

I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless)

Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road. Review collected by and hosted on G2.com.

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare.

Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement.

I have been in touch with the management but they are not willing to even consider a change.

After we received complaints from our customers about the Cloudflare cookies dropped by Crisp, we acted fast and replaced Crisp with a compliant solution. This is really a shame, as their software is amazing. But that is more or less useless if you cannot use them in a compliant way.

The only other thing I did not like is the big red "block customer" button next to the "send icon " for new chats.

I think it is too easy to block someone by mistake. Review collected by and hosted on G2.com.

The support staff is tops! / Le personnel de l’équipe support est au top !

Easy interface, quick onboarding for new users / Une interface simple, une intégration rapide pour les nouveaux utilisateurs

Very few bugs and downtime? what's that - not with Crisp / Très peu de problèmes et les pannes ? pas avec Crisp...

Well-thought-out, affordable software with a well-made API / Logiciel bien pensé, abordable, avec un API bien faite...

I look forward to each release for new, easy to use features /

J'attends avec impatience chaque nouvelle version qui propose de nouvelles fonctionnalités faciles à utiliser Review collected by and hosted on G2.com.

A few things will need improving over time: Statistics/Reporting and the mobile app. but that part is even great at Crisp, they are constantly working on the next best / big thing...

Certaines choses devront être améliorées au fil du temps : Les rapports/statistiques et l'application mobile. Mais même cette partie là chez Crisp est super, ils travaillent constamment sur la prochaine meilleure/grande fonctionnalité... Review collected by and hosted on G2.com.

Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard. Review collected by and hosted on G2.com.

I am actually even looking to perhaps change a solution, as reporting makes no sense. I cannot get a good reporting with Crisp, There is no actual way to measure success and work of customer support - which is crucial. Review collected by and hosted on G2.com.

- Live translate is pretty accurate and it supports many languages

- You can enable a Help Center for your platform and set it up using Crisp

- Analytics tool brings useful insights Review collected by and hosted on G2.com.

- They say they have a few integrations available, but they do not seem to work.

Just tried to integrate it with PipeDrive and the sync mixed up all contacts.

It is definitely needed to make some updates in the PipeDrive integration. Review collected by and hosted on G2.com.

Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. Review collected by and hosted on G2.com.

As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few other things like this too. I assume as they grow so will their attention to these experience details. Review collected by and hosted on G2.com.

Fast loading javascript

Text message or e-mail replies when user has left chat tied to the user

Best pricing model

Great extensibility

100% up-time

Tons of working use cases solved by this Review collected by and hosted on G2.com.

Chat bot module doesn't feel complete.

Lack of ability to send a timely transcript upon chat completion automatically.

This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the platform, when we moved live chat in-house due to COVID-19 we couldn't handle all the chats ourselves anymore and found some users not getting replies for 2+ hours. When we tried to configure the chat bot to record lead information if we were unable to reply to them we found it wasn't properly processing and sending. Review collected by and hosted on G2.com.

Crisp is super easy to integrate in your website and mobile app.

It has a SDK for native android and Apple apps

It is very flexible, you can customize a lot of things

You can integrate it with many external tools and platforms Review collected by and hosted on G2.com.

We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that they could take our requests in their roadmap :) Review collected by and hosted on G2.com.

- Rising our productivity

- Easy to use

- Easy to implement

- Nice support

- TodoList

- Available with whatsapp (our clients love that)

- It's user friendly as well

- Easy to send an SMS if we need to warn a customer

It's in fact a mailbox we all share to answer customer. Review collected by and hosted on G2.com.

- A few bugs are still there, but when you report it, it's often corrected

- Tutorials are not translated in French... could have help me sometimes.

I need develoment skill I don't have to add some metrics/reporting i need to. Review collected by and hosted on G2.com.

My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*. Review collected by and hosted on G2.com.

The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself. Review collected by and hosted on G2.com.

Great looking chatbox, features like magicbrowse, and the responsive and helpful support. Review collected by and hosted on G2.com.

Perhaps a little more customizability like the exact text used for asking for emails and other messages. Review collected by and hosted on G2.com.

Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months. Review collected by and hosted on G2.com.

The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly from our mobiles. Review collected by and hosted on G2.com.

The Crisp Support Team is very responsive and answered my questions with great information. And in the rare cases they could not address an issue right away, they got back to me in a very timely manner with follow up. Review collected by and hosted on G2.com.

Ratings are given by customers to chat agents, but you cannot display those ratings anywhere. Review collected by and hosted on G2.com.

All is ready to use "out of the box" and Crisp support is stellar...

We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app. Review collected by and hosted on G2.com.

The automatic email marketing tool is a bit hard to understand at first: the tool rely on "events" which is not common.

A WYSIWYG editor for email campaigns would be a GREAT feature (but I think that's already on their roadmap). Review collected by and hosted on G2.com.

Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake. Review collected by and hosted on G2.com.

We would surely like to have detailed reports. Review collected by and hosted on G2.com.

API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead.

The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it. Review collected by and hosted on G2.com.

Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for.

The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox. Review collected by and hosted on G2.com.

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.

Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.

As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients.

Oh, and CrispyBird game is nice! Review collected by and hosted on G2.com.

The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.

Otherwise, nothing bad to say! Review collected by and hosted on G2.com.

We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they account, then our operators can carry on manually if the file is not what we expect. Our experience has been great and we are always excited to discover the new features that the crisp team often releases. Review collected by and hosted on G2.com.

Would be great to lock outside users out of the helpdesk with user authentification, that would allow us to use the helpdesk more as we would be able to publish confidential information. We are looking for a way to engage our clients into an relationship where we are able to "audit" them, and give them confidential feedback on how to improve their bottomline, it is not possible yet for us to use crisp for this purpose. There is a way to use a password to access the helpdesk, but it would be too much of a pain for our clients, so for now we are not using the feature. Review collected by and hosted on G2.com.

Everything that our SAAS need and very easy to use UI/UX ! Review collected by and hosted on G2.com.

can't find anything to dislike, everything I need is there. Review collected by and hosted on G2.com.

Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk. Review collected by and hosted on G2.com.

The reporting would be nice to see some more customization in. Possibly the ability to download report source data would help. Review collected by and hosted on G2.com.

System as itself could be useful, however the company defrauded us by telling lies to keep us as premier member Review collected by and hosted on G2.com.

Crips back in 2018 kept telling us that all of our updates we wanted for our Shopify store would be coming in December of 2018 and that we should sign up for the premier membership because of this. Then it was pushed to Jan, then Feb, then April , then end of fall, then end of year. Then when they showed us the Beta program - they stated they would not be making the changes they promised us. WE saved all correspondence and now are heading towards a law suit because of this. When we spoke to them, they just replied "we are not making you stay" very rude, and not what you want to a company. Our legal move forward is yes, they did make us stay by promising us updates month by month. And that is fraud. Highly suggest staying away from this chat service and the misleading company. As far as the features of the system, then are VERY BAD , choppy, not smooth, and nothing that they show as unique really works at all. Review collected by and hosted on G2.com.

The live chat is excellent, what we like most is the number of "plugins" that can be added.

The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time.

E-mail acquisition to be able to respond to customers later when support is offline.

MagicMap is magic! Review collected by and hosted on G2.com.

No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of the pages consulted by the surfer and the possibility of clicking on the links to consult oneself. Review collected by and hosted on G2.com.

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.

We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.

We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it. Review collected by and hosted on G2.com.

Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work. Review collected by and hosted on G2.com.

Crisp is a great tool that allows us to communicate with our customers in all languages. It is very easy to use and a very pleasant tool. We try many tools before using Crisp and it is by far the best on the market today. Review collected by and hosted on G2.com.

Nothing and when we have questions, support is very responsive. Review collected by and hosted on G2.com.

It just works and very easy to install. The API's are extensive and you can do very advanced stuff like live chat translation and remote control of customers browser. Review collected by and hosted on G2.com.

Not possible to view or filter on custom fields in the contacts list Review collected by and hosted on G2.com.