Crisp

4.5
(22)

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Showing 22 Crisp reviews
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Timi W.
Validated Reviewer
Verified Current User
Review Source
content

"Crisp has proven to be best chat solution after testing multiple alternatives"

What do you like best?

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.

Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.

As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients.

Oh, and CrispyBird game is nice!

What do you dislike?

The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.

Otherwise, nothing bad to say!

What problems are you solving with the product? What benefits have you realized?

We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience.

Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems.

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Joseph D.
Validated Reviewer
Verified Current User
Review Source
content

"Best experience with chat so fat"

What do you like best?

We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they account, then our operators can carry on manually if the file is not what we expect. Our experience has been great and we are always excited to discover the new features that the crisp team often releases.

What do you dislike?

Would be great to lock outside users out of the helpdesk with user authentification, that would allow us to use the helpdesk more as we would be able to publish confidential information. We are looking for a way to engage our clients into an relationship where we are able to "audit" them, and give them confidential feedback on how to improve their bottomline, it is not possible yet for us to use crisp for this purpose. There is a way to use a password to access the helpdesk, but it would be too much of a pain for our clients, so for now we are not using the feature.

Recommendations to others considering the product:

choose an ecosystem of apps that work together in order to reduce manual input. Build a reporting tool that is able to get info from crisp and cross it with other sources such as pipedrive in order to get a datadriven analysis of your performances.

What problems are you solving with the product? What benefits have you realized?

Crisp is our main customer success platform, and our engagement has greatly increased since we engage directly customers on the app without them having to swich to their email client.

What Live Chat solution do you use?

Thanks for letting us know!
Felix Y.
Validated Reviewer
Verified Current User
Review Source
content

"Best "

What do you like best?

Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk.

What do you dislike?

The reporting would be nice to see some more customization in. Possibly the ability to download report source data would help.

Recommendations to others considering the product:

Sign up for a trial I think for the price and functional it it can't be beat.

What problems are you solving with the product? What benefits have you realized?

Easy chat support, call to chat/sms conversions, advanced integration with other systems like Stripe, Fedex, etc... to give agents a much simpler process for helping customers.

Tom M.
Validated Reviewer
Verified Current User
Review Source
content

"The best multi-channel customer relationship management software! For us it is the perfect solution."

What do you like best?

The live chat is excellent, what we like most is the number of "plugins" that can be added.

The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time.

E-mail acquisition to be able to respond to customers later when support is offline.

MagicMap is magic!

What do you dislike?

No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of the pages consulted by the surfer and the possibility of clicking on the links to consult oneself.

Recommendations to others considering the product:

Connect Crisp with Facebook Mesenger !

What problems are you solving with the product? What benefits have you realized?

We gain in responsiveness and Crisp allows us to finish convincing when necessary.

We can make demos easily and support our users in their choices.

David L.
Validated Reviewer
Review Source
content

"More than just Customer Messaging"

What do you like best?

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.

We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.

We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it.

What do you dislike?

Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work.

What problems are you solving with the product? What benefits have you realized?

- Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that

- Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work.

Heather B.
Validated Reviewer
Verified Current User
Review Source
content

"A great chat program"

What do you like best?

It's extremely easy for customers to use and extremely easy to implement. If you know there is a particular page your customers often need help on you can input Crisp. Having that instant communication could prevent a customer from giving up and shopping elsewhere. It also helps you triage incoming issues rather than needing to staff on hand to answer phones. Attention to design is superb.

What do you dislike?

Only 4 agents for the 25/month version is difficult and the jump to unlimited at $95 is steep. The mobile app is a little slow and sometimes chats that have already been answered appear as unanswered.

Recommendations to others considering the product:

Crisp is a great way to implement new chat features and the onboarding process is extremely quick.

What problems are you solving with the product? What benefits have you realized?

It's difficult for a small business to answer phone calls on the fly to deal with customer problems. Chat helps to triage and organize support tickets. Multiple customers can be helped at the same time. We have found that Crisp allows us to better track the issues coming in to allow us to better follow up with customers.

Tigran H.
Validated Reviewer
Verified Current User
Review Source
content

"Great live chat and customer communication platform"

What do you like best?

First of all, Crisp was extremely easy to set up. We quickly implemented it on our website and invited our team members to join. They have a free trial for 14 days and we used it to get started. It was a great experience.

I like the way we can chat with our website visitors and potential customers via Crisp chat. It's also very useful that we can reach out to website visitors via live chat whenever they are visiting our website. So far the experience was great and the fact that Crisp costs probably 3-4x cheaper than similar alternatives in the market makes it a no brainer to use it.

What do you dislike?

There were some very small bugs, but we feel that the Crisp team is working on improving the product, so everything is fine.

Recommendations to others considering the product:

If you want a live chat and customer communication tool that has great features and is affordable, then I highly recommend to check out Crisp. You'll like it.

What problems are you solving with the product? What benefits have you realized?

Crisp helps us communicate with our website visitors. It allows as not just sit and wait when the visitors will start a conversation with us, but it let's us start the conversation with the visitors when they are on our website. This helps us engage with our potential customers, guide them through sign up process, answer their questions and overall improve the user experience.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Sales lied to us to get us to sign up - now we are having issues..."

What do you like best?

The system is alright - but the customer service is VERY misleading and did not follow up with what they promised us.

What do you dislike?

The sales dept said in JUNE of 2018 that all the features we were looking for would be in this HUGE release by the end of the year (2018). However , we had to just reach out and now they pushed that back another HALF A YEAR - and who knows if its going to come out then. The reps are VERY rude and non helpful in many ways - I suggest looking for another chat application - we are now entrusted in them with a lot of data , feel very mislead in many ways. And we can't trust them for what they said. The entire reason we signed up with Crisp is because of this "amazing update"... the owner told us "well so sorry we didn't want to release buggy software just for you". I mean... thats not professional. I do not recommend

Recommendations to others considering the product:

I would not recommend - its very buggy at times - doesn't work well with mobile - and the customer service tells you things that are not true, very amateur company. I would recommend looking elsewhere

What problems are you solving with the product? What benefits have you realized?

Just basic chat

Neha S.
Validated Reviewer
Verified Current User
Review Source
content

"Fully Featured Chat App for Customer Engagement."

What do you like best?

In the past, I looking for chat app for my website so I start googling and check and used different chat app but I'm not fully satisfied with the features they provide. Then I visit to Crisp and check the features and functionality. It's very easy to use, even a novice user without any training can use this app.

One of best feature of this app is customer retention through sending email, If any customer share their email then after leaving the website chat history delivered to their email and you can also engage them again via sending simple 'Hi' message on chat.

Awesome Crisp. You people doing good at customer engagement tool. Personally recommend to use this app.

What do you dislike?

I think their is nothing to dislike, but few limitation in every plan, so you pay for that and use hassle free.

What problems are you solving with the product? What benefits have you realized?

We provide support to customers through Crisp, solve their queries, handle sales related enquiries etc.

Emmanuel N.
Validated Reviewer
Verified Current User
Review Source
content

"Perfect app for support and customer reactivation"

What do you like best?

Crisp is very fast (unlike Intercom) and is reasonably priced (Intercom quickly becomes overly expensive).

The founding team is also very friendly, helps with the implementation and welcomes user feedback.

What do you dislike?

Not much — it's still the first versions of the product and I'd love to see more analytics for the campaigns. It's already very good for the price though!

What problems are you solving with the product? What benefits have you realized?

- Customer support application

- Marketing reactivation campaigns

- FAQ

- chatbots

Rishi K.
Validated Reviewer
Verified Current User
Review Source
content

"Awesome Chat bot I have seen till date"

What do you like best?

Crisp is an awesome chat bot. One of the best thing is automated email campaign and email triggers. I like the way we can chat with our website visitors and potential customers via Crisp chat. I highly recommend to check out Crisp. You'll like it.

What do you dislike?

Few features limitation as a free member. There are few minor fugs and I thinks, soon Crisp team fix it.

Recommendations to others considering the product:

Crisp is a very awesome chat bot. It helps you solving your customers query as well as driving sales for you.

Automated Campaign help you to stay connected with your prospects.

What problems are you solving with the product? What benefits have you realized?

At here, we are solving our customer support as well as generating sales using Crisp.

AI
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source
content

"Really amazing Freemium product with unique features"

What do you like best?

Crisp is every bit as good as it's competitors in the live chat category. It's a lightweight CRM, & support team messenger tool to handle all your client-facing communications, simply and easily. What I didn't expect was to find a number of new and innovative features, such as one click to convert a chat to a video call, or take control of a webpage to assist a customer. The live map feature is really neat too!

What do you dislike?

Sometimes the UI has some quirks, mostly internal facing (and not customer facing), like an odd translation here and there, or a small bug (that usually gets fixed). Makes sense though for a very small, lean/agile dev team.

Recommendations to others considering the product:

Try Crisp, it's free & you can evaluate for an unlimited time period.

What problems are you solving with the product? What benefits have you realized?

Using crisp for live chat on a number of websites, to handle 100% of customer-facing communications.

Krishna C.
Validated Reviewer
Review Source
content

"Amazing Desktop Experience"

What do you like best?

The fact that it's lightweight, lets us customize all our triggers and set up events that may be useful in campaigns like a CRM. Various features like the remote debug and location plus browsing history have helped us understand the journey of the users as well as their thinking,

What do you dislike?

The mobile version is a little crappy. It could be faster and less internet intensive because sometimes it takes a while to update that someone else has replied to the conversation and there are double replies

What problems are you solving with the product? What benefits have you realized?

Helping customers without having to get on a call with them for every single problem they face. The best benefit this provides us is that of time. Reaching out to new visitors via the chat button has helped us convert some good visitors into amazing customers today

Antonin R.
Validated Reviewer
Verified Current User
Review Source
content

"An excellent chat web system"

What do you like best?

I always have my crisp webpage open in order to follow our visit on our website. Easy to understand, easy to interact with customers. Possibility to connect to Slack.

What do you dislike?

Actually I like everything. Crisp really answers to all my needs.

What problems are you solving with the product? What benefits have you realized?

The fact that we are not only a ecommerce website but we also are humans behind. Some customers even ask us some advices before buying.

Alexandre L.
Validated Reviewer
Verified Current User
Review Source
content

"Great service"

What do you like best?

Benig able to see users location and to even see the user's screen with Magic Browse feature!

What do you dislike?

We would like to have more information about users configuration, like browser version for example.

What problems are you solving with the product? What benefits have you realized?

We connect with some of our users and our team can collaborate to get feedback and improve our product.

AH
Administrator in Human Resources
Validated Reviewer
Verified Current User
Review Source
content

"Slick software, amazing customer support, always adding more functionality"

What do you like best?

Slick product. Just works,. Is easy to install. Mobile apps make it easy to respond. Right level of customization and flat rate pricing. Has a robust free plan. Fast and knowledgeable customer support.

What do you dislike?

In certain cases ,there could be a bit more customization like in the helpdesk with more customization for headers and footers.

Recommendations to others considering the product:

There's lot of functionality and you don't need to use it all. It's easy to get going through with a robust free plan so I would just start and try it.

What problems are you solving with the product? What benefits have you realized?

Customer support and helpdesk. Mobile apps make it easy for the team to respond. Results in faster responses, centralized knowledge. Fantastic and broadly compatible end user experience.

Teresa G.
Validated Reviewer
Verified Current User
Review Source
content

"Crisp"

What do you like best?

Crisp makes it very easy to connect with customers and provide feedback when needed in an easy to use, well designed live chat format.

What do you dislike?

It would be nice if the unlimited package wasn't such a big jump in price from the pro.

What problems are you solving with the product? What benefits have you realized?

I have been able to automate the FAQ section of the website which has been a huge resource in productivity.

Anshul M.
Validated Reviewer
Review Source
content

"Crisp increased the conversion rate to 3X"

What do you like best?

It is very responsive and quick, it is similar to intercom but more features and easily fits your budget when you are starting up. We have multiple types of users at WIttyPen and since we are in Beta, our users usually want to talk to us and know more, Crisp lets us connect with our users directly and solve there problems.

What do you dislike?

I like the overall features on crisp, the only issue at times is it shows messages which have already been answered when I come online and the mobile app can be quicker.

What problems are you solving with the product? What benefits have you realized?

Customer Acquisition

Support

Stanislav D.
Validated Reviewer
Verified Current User
Review Source
content

"Great piece of software with awesome support"

What do you like best?

The affordability and in the same time the great features. Best price/features ratio I found for this kind of product.

Putting aside the software itself, the support those guys provide is outstanding!

What do you dislike?

The lack of Zapier integration that could allow further automation

Recommendations to others considering the product:

Just contact their support when you have some problems, their are awesome.

What problems are you solving with the product? What benefits have you realized?

Customer support

Lead capture

Customized experience on different landing pages

Yaël G.
Validated Reviewer
Review Source
content

"Probably the best IM support widget"

What do you like best?

The widget is really easy to setup, fully customizable and yet I had no problem with it through more than 10 setups.

What do you dislike?

Pricing can seem relatively high at first but once you get used toall the features it isn't anymore.

What problems are you solving with the product? What benefits have you realized?

Customer success & support. Easy tracking of conversations (through their app or our Slack integration)

Rebecca Hatton A.
Validated Reviewer
Verified Current User
Review Source
content

"Perfect for my business "

What do you like best?

The ease of the Mobile version. It is very user friendly.

What do you dislike?

Everything seems to be in working order.

What problems are you solving with the product? What benefits have you realized?

It’s a great way to communicate with my clients. It’s easy to use.

AE
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source
content

"Great product to speak with your users"

What do you like best?

Easy to set up

Affordable

Nice design

Mobile app

What do you dislike?

Can be buggy at times

Doesn't seem like the developers are making improvements to the product

What problems are you solving with the product? What benefits have you realized?

Direct in-app conversations with users

Easy to use Helpdesk

Kate from G2

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