Crisp Reviews & Product Details

Crisp Overview

What is Crisp?

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customers lifecycle experience for potential customers, generate more qualified leads, enhance customers help, improve customers satisfaction leading to a global increase in the revenue. Get started for free today and join 100 000 businesses using Crisp at crisp.chat With an easy UX, companies are able to build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multi-channel customer support strategy. While using Crisp, you'll access : - Live Chat software - Chatbots software - Knowledge base software - Drip campaign software - CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Wordpress, Shopify, Zapier, Hubspot, Salesforce ...) - Routing rules - many other features

Crisp Details
Website
Discussions
Crisp Community
Languages Supported
German, English, French, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)
Product Description

Increase Your Conversion and Customer Satisfaction.


Seller Details
Seller
Crisp
Company Website
Year Founded
2015
HQ Location
N/A
Twitter
@crisp_im
1,539 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®

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Crisp Reviews

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CEO and Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below.

In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement.

But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp.

The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer.

The learning curve was essentially zero.

I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless)

Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road. Review collected by and hosted on G2.com.

What do you dislike?

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare.

Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement.

I have been in touch with the management but they are not willing to even consider a change.

After we received complaints from our customers about the Cloudflare cookies dropped by Crisp, we acted fast and replaced Crisp with a compliant solution. This is really a shame, as their software is amazing. But that is more or less useless if you cannot use them in a compliant way.

The only other thing I did not like is the big red "block customer" button next to the "send icon " for new chats.

I think it is too easy to block someone by mistake. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are running our customer support on https://www.riddle.com through Crisp and we are also using it to display helpful hints to new users exploring our quiz maker's features. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Hey Boris,

very saddened to see that you misread the cancellation of the privacy act and therefore have a wrong understanding of our data strategy.

All our data is stored in the EU and stays in the EU. Yes, it's done through Digital Ocean or Cloudflare (that doesn't store any data but only helps to improve strength and reliability for our users) but everything is stored in the UE (particularly in Germany and Netherland which are known for their data privacy laws).

I think your team did a mistake, that's why I'm asking you to take some time to reconsider this statement.

Happy to discuss this with you as I said earlier.

Cheers,

Antoine

Digital Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Directeur Expérience Client
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The support staff is tops! / Le personnel de l’équipe support est au top !

Easy interface, quick onboarding for new users / Une interface simple, une intégration rapide pour les nouveaux utilisateurs

Very few bugs and downtime? what's that - not with Crisp / Très peu de problèmes et les pannes ? pas avec Crisp...

Well-thought-out, affordable software with a well-made API / Logiciel bien pensé, abordable, avec un API bien faite...

I look forward to each release for new, easy to use features /

J'attends avec impatience chaque nouvelle version qui propose de nouvelles fonctionnalités faciles à utiliser Review collected by and hosted on G2.com.

What do you dislike?

A few things will need improving over time: Statistics/Reporting and the mobile app. but that part is even great at Crisp, they are constantly working on the next best / big thing...

Certaines choses devront être améliorées au fil du temps : Les rapports/statistiques et l'application mobile. Mais même cette partie là chez Crisp est super, ils travaillent constamment sur la prochaine meilleure/grande fonctionnalité... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Honestly, just try it, they have a lot of documentation, videos, and if you need some help, they are very knowledgeable and helpful... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficient, Centralized environment for all of our digital Customer touchpoint [except Instagram because Instagram is a locked garden :( ]: Live Chat, FB & Twitter Direct Messages, Contact Form, email, etc Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Support team, perks I have, sending GIFs to my clients, being able to handle multiple tickets all by myself on an easy dashboard. Review collected by and hosted on G2.com.

What do you dislike?

I am actually even looking to perhaps change a solution, as reporting makes no sense. I cannot get a good reporting with Crisp, There is no actual way to measure success and work of customer support - which is crucial. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try all the possible features right at the beginning, because you can do 10000s of things with Crisp and set up 1000 of automatic things, but it is not that clear, so test every single button. Also - shortcuts will save you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am handling 16000 clients all by myself over Crisp, so to be honest it made my life a lot easier.

I love shortcuts - because it makes my response time really quick. Clients also feel that human touch as I get to use GIFs Review collected by and hosted on G2.com.

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Customer Success Manager (Global)
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Live translate is pretty accurate and it supports many languages

- You can enable a Help Center for your platform and set it up using Crisp

- Analytics tool brings useful insights Review collected by and hosted on G2.com.

What do you dislike?

- They say they have a few integrations available, but they do not seem to work.

Just tried to integrate it with PipeDrive and the sync mixed up all contacts.

It is definitely needed to make some updates in the PipeDrive integration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Supporting clients in multiple languages Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Lots of solid features, easy to use. Solid interface, customizable. Overall it is a good product. Review collected by and hosted on G2.com.

What do you dislike?

As it appears to be a new company they haven't solutioned all their marketing issues. Marketing may point to one thing but in reality, something different is the experience. I don't think they are intentionally deceptive but are taking common chat terminology like 'seat' and using it incorrectly to mean 'user'. There are a few other things like this too. I assume as they grow so will their attention to these experience details. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just using it as our chat feature within the organization. Nothing solved in addition to the previous solution we had. It does load faster though. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Fast loading javascript

Text message or e-mail replies when user has left chat tied to the user

Best pricing model

Great extensibility

100% up-time

Tons of working use cases solved by this Review collected by and hosted on G2.com.

What do you dislike?

Chat bot module doesn't feel complete.

Lack of ability to send a timely transcript upon chat completion automatically.

This was the only reason we had to leave the platform. Crisp Chat has grown so much in the 2 years of us using the platform, when we moved live chat in-house due to COVID-19 we couldn't handle all the chats ourselves anymore and found some users not getting replies for 2+ hours. When we tried to configure the chat bot to record lead information if we were unable to reply to them we found it wasn't properly processing and sending. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visitor conversion increased above expectations with this live chat.

Text message replies were very common and our visitors found it more useful.

Being able to tie communication to leads in a single inbox was very useful and made tagging, segmenting our outbound marketing even easier. Review collected by and hosted on G2.com.

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CEO and Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Crisp is super easy to integrate in your website and mobile app.

It has a SDK for native android and Apple apps

It is very flexible, you can customize a lot of things

You can integrate it with many external tools and platforms Review collected by and hosted on G2.com.

What do you dislike?

We have plenty of ideas of how to expand crisp interoperability with our app. It requires feature evolutions. Although the crisp team is at our fingertips and very responsive, our dream would be that they could take our requests in their roadmap :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Crisp we are very close to our app users. We mostly chat live with them from the website and the app. No more back and forth emails and no more long resolution times.

There is an API that we also used to develop custom features in our app where our operator interact with what the user does in the app. We can add value to what the user does, almost real time. Fantastic value added for our user experience. Review collected by and hosted on G2.com.

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Chief Operating Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Rising our productivity

- Easy to use

- Easy to implement

- Nice support

- TodoList

- Available with whatsapp (our clients love that)

- It's user friendly as well

- Easy to send an SMS if we need to warn a customer

It's in fact a mailbox we all share to answer customer. Review collected by and hosted on G2.com.

What do you dislike?

- A few bugs are still there, but when you report it, it's often corrected

- Tutorials are not translated in French... could have help me sometimes.

I need develoment skill I don't have to add some metrics/reporting i need to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our point was about the phone, we were losing time with so many phone calls that were not relevant.

With crisp, we only call the customer if he asks for and if it's necessary (it's often not)

We also received all the inbound request from customer in one place : crisp.

The way answer to any request from customer is very smart. We feel like we are just working with a ta do list.

I consider that we rised our productivity by 30% to 40% in just one month. Review collected by and hosted on G2.com.

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Business Solutions Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

My company, Docforce, was looking for a chat replacement for our home page after our Intercom bill switched from $99/month to $500/month. As a startup, there was no way we could pay that, but Crisp has really solved our problem and totally replaced that program. Their customer service is excellent and they're always very helpful! Plus, their documentation is *excellent*. Review collected by and hosted on G2.com.

What do you dislike?

The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read their documentation! Seriously, the support rep sent me quite a few of their user articles and every single one helped with the issue I was having. It's a refreshing change! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Crisp as a way for more customers and potential clients to reach us even when we're offline. Our marketing analyst configured the chat to essentially be a friendly bot - it will help you get where you need to go until you need to speak to a live person. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great looking chatbox, features like magicbrowse, and the responsive and helpful support. Review collected by and hosted on G2.com.

What do you dislike?

Perhaps a little more customizability like the exact text used for asking for emails and other messages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to answer any customer questions live and quickly. Improving conversion rates. Review collected by and hosted on G2.com.

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Technical Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Linking helpdesk articles to our chats and !shortcuts. Live translation. Support is great, and the product has come far in the last ~18 months. Review collected by and hosted on G2.com.

What do you dislike?

The Android app (although very functional) in our own opinion could do with some effort. Translation sadly doesn't work well in the app and would be nicer if we could easily link to helpdesk articles there too using multi-line as we offer a lot of out of hours support predominantly from our mobiles. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Much more productive than we had been, and able to support customers quicker out of hours having so many shortcuts and helpdesk articles that we can link to easily. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The Crisp Support Team is very responsive and answered my questions with great information. And in the rare cases they could not address an issue right away, they got back to me in a very timely manner with follow up. Review collected by and hosted on G2.com.

What do you dislike?

Ratings are given by customers to chat agents, but you cannot display those ratings anywhere. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Affordable, responsive, gets the job done. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now able to address customer questions quickly. Specific questions or issues can be routed to the proper individuals for even more efficient answers. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

All is ready to use "out of the box" and Crisp support is stellar...

We have tried many other solutions, Crisp is the only one that allowed us to do everything easily within the same app. Review collected by and hosted on G2.com.

What do you dislike?

The automatic email marketing tool is a bit hard to understand at first: the tool rely on "events" which is not common.

A WYSIWYG editor for email campaigns would be a GREAT feature (but I think that's already on their roadmap). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try them: their options, coupled with top-notch support, will make you choose Crisp for sure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide customer support with Crisp in a variety of ways: chat, email and support center.

The overall experience is really positive, we save a lot of time thanks to Crisp. Review collected by and hosted on G2.com.

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Sales Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Internal team communication is a plus point. Simple to use. They are always available to assist is cherry on the cake. Review collected by and hosted on G2.com.

What do you dislike?

We would surely like to have detailed reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Crisp to communicate with CallHippo visitors and our existing customers. We tried multiple tools but the no tool is as Crispier than this tool. The team is as awesome as the their tool is. Keep up the good work guys. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

API is better than event the best in the category. It is much cleaner and easier to integrate with than Intercom, Drift, or any of the big systems because it seems to be the 3rd Generation of chat that learned from the mistakes of the leaders. It's not perfect, but way ahead.

The interfaces are clean and simple not overcomplicated like the competitors. We like the unified inbox model very much and wouldn't really consider a chat solution that does not offer it. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally, the mobile apps are a bit fragile (as in the iOS app will crash every now and then). There are a couple of other small improvements, but overall, the product is a 95% direct match with what we were looking for.

The email features aren't completely ironed out mainly because parsing email is hard, and I'm not sure just how much one could really use Crisp as a unified email inbox. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed an embedded support product for GoTab to allow easy communication with both our clients (restaurants & retailers) and our customers / consumers who use our products. Crisp became that messaging backbone both from a data/storage perspective, and also as an interface. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Thank you Tim ! We'll work the email feature in the next months.

Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye.

Chat works like a charm, we have never had any problems with it! Composing a message is easy for the client with a simple and intuitive chat box. Really, the chat UI/UX is one of the best in the market. MagicType (real-time preview) in the operator's view saves a LOT of time because we can start preparing the answer before the client even hits the send. It's also nice that chat supports multiple different types of messages; text, gifs, files, etc.

As we are developers, good API and Javascript SDK is something we appreciate much. We have plenty of custom chat triggers and actions made with Javascript SDK. It gives us more freedom than when configuring actions from the dashboard, which is btw also very flexible and suits for most of the normal use cases for our clients.

Oh, and CrispyBird game is nice! Review collected by and hosted on G2.com.

What do you dislike?

The functionality of MagicBrowe is something we have not fully understood the purpose of it. We use it time-to-time see what users do and read in real time - we could probably benefit more from it.

Otherwise, nothing bad to say! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have literally tried most of the chat alternatives to Crisp, none was so customizable and extendable as Crisp. Also, other services had a very high price or poor user experience.

Good and reliable chat brings valuable leads to us and for our customers using Crisp. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Hey Tim, Pleased to see that our software is the best :)

CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are using crisp both on our commercial website and as in-app customer support. We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us. From CRISP we are able to review which page the customer is on, and which company they work for. We used the crisp API to "fake" some process in the customer onboarding process, they click on a button and they are asked to upload certain datas into they account, then our operators can carry on manually if the file is not what we expect. Our experience has been great and we are always excited to discover the new features that the crisp team often releases. Review collected by and hosted on G2.com.

What do you dislike?

Would be great to lock outside users out of the helpdesk with user authentification, that would allow us to use the helpdesk more as we would be able to publish confidential information. We are looking for a way to engage our clients into an relationship where we are able to "audit" them, and give them confidential feedback on how to improve their bottomline, it is not possible yet for us to use crisp for this purpose. There is a way to use a password to access the helpdesk, but it would be too much of a pain for our clients, so for now we are not using the feature. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

choose an ecosystem of apps that work together in order to reduce manual input. Build a reporting tool that is able to get info from crisp and cross it with other sources such as pipedrive in order to get a datadriven analysis of your performances. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Crisp is our main customer success platform, and our engagement has greatly increased since we engage directly customers on the app without them having to swich to their email client. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Hello Joseph!

Wow, what a nice feedback, so glad we have you as a customer :)

Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Everything that our SAAS need and very easy to use UI/UX ! Review collected by and hosted on G2.com.

What do you dislike?

can't find anything to dislike, everything I need is there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using it extensively to help our users when they are lost on our platform. Combining chat, magicbrowse and helpdesk... Review collected by and hosted on G2.com.

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President
Computer & Network Security
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our websites and social media accounts all in one place. We use both the desktop app and the mobile app heavily giving our team much flexibility and visibility into customers. We are able to measure and manage all mediums effectively and increase customer satisfaction and resolution time drastically compared to previous solutions we used like Intercom and Zendesk. Review collected by and hosted on G2.com.

What do you dislike?

The reporting would be nice to see some more customization in. Possibly the ability to download report source data would help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sign up for a trial I think for the price and functional it it can't be beat. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy chat support, call to chat/sms conversions, advanced integration with other systems like Stripe, Fedex, etc... to give agents a much simpler process for helping customers. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Hey Felix,

Many thanks for your feedback. Very happy to have you on our side.

AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

System as itself could be useful, however the company defrauded us by telling lies to keep us as premier member Review collected by and hosted on G2.com.

What do you dislike?

Crips back in 2018 kept telling us that all of our updates we wanted for our Shopify store would be coming in December of 2018 and that we should sign up for the premier membership because of this. Then it was pushed to Jan, then Feb, then April , then end of fall, then end of year. Then when they showed us the Beta program - they stated they would not be making the changes they promised us. WE saved all correspondence and now are heading towards a law suit because of this. When we spoke to them, they just replied "we are not making you stay" very rude, and not what you want to a company. Our legal move forward is yes, they did make us stay by promising us updates month by month. And that is fraud. Highly suggest staying away from this chat service and the misleading company. As far as the features of the system, then are VERY BAD , choppy, not smooth, and nothing that they show as unique really works at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be very careful if you choose to go with crisp - do not expect good / honest answers or solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving our problems by suing them unfortunately. They did not take us serious in the matter, but defrauding a company for over a year, is very serious to us. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The live chat is excellent, what we like most is the number of "plugins" that can be added.

The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time.

E-mail acquisition to be able to respond to customers later when support is offline.

MagicMap is magic! Review collected by and hosted on G2.com.

What do you dislike?

No one is perfect, the mobile application is already excellent but perfectible. In particular on the view of the pages consulted by the surfer and the possibility of clicking on the links to consult oneself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Connect Crisp with Facebook Mesenger ! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We gain in responsiveness and Crisp allows us to finish convincing when necessary.

We can make demos easily and support our users in their choices. Review collected by and hosted on G2.com.

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Co-founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed, the fact that it's much more than just customer messaging, there are a galaxy of addons (mostly free of extra charges) really useful. You really can hack the tool in order to replace some non "customer messaging" things. Their onboarding is really straightforward & clear so is the installation.

We used it for a company with a very high volume of customer inputs / interactions (food delivery) and it has perfectly made the job.

We also used it as a routing tool for a multi event sign up process with their chatbot addon. It let us avoid making long LPs or web page maintainance by being able to set it just the way we needed it. Review collected by and hosted on G2.com.

What do you dislike?

Not really important. But you just need to search the interface sometimes to find advanced parameters, but I guess it'll be fixed soon as it's really just a few details. But the overall design for the amount of features given is outstanding, a great piece of design work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Deal with high volume inputs & a multi operator / channels environment. Crisp is very powerful & reliable for that

- Deal with little to no web page personalization ability. Crisp helped us extend a lot our agility in the context of low web page personalization ability with very little work. Review collected by and hosted on G2.com.

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Response from Antoine GORET of Crisp

Hi David,

Thank you very much for your feedback, we are very happy that our software suits your needs :)

Regarding your feedback, we are now working on a brand new version of Crisp that should help you better use Crisp with no problems.

Marketing responsable
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Crisp is a great tool that allows us to communicate with our customers in all languages. It is very easy to use and a very pleasant tool. We try many tools before using Crisp and it is by far the best on the market today. Review collected by and hosted on G2.com.

What do you dislike?

Nothing and when we have questions, support is very responsive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Crisp, we bring a better experience to our customers. Crisp allows us to respond instantly and above all to talk to visitors before they contact us to advise them on their purchase. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It just works and very easy to install. The API's are extensive and you can do very advanced stuff like live chat translation and remote control of customers browser. Review collected by and hosted on G2.com.

What do you dislike?

Not possible to view or filter on custom fields in the contacts list Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have moved our setup from intercom to crisp and are now only paying a fraction of what we used to. Very few feature draw-backs until now Review collected by and hosted on G2.com.

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