LogRocket Reviews & Product Details

LogRocket is simple amazing to debug production issues, understand why a prod-fire happened analyzing users recorded sessions, besides of the recording having all the logs and network requests, having information of how many times an error happened. The issues detection with AI is crazy. Also amazing to just navigate through some sessions to see how my users are using the app, track things we can improve in our UX. The app is so clean and easy to use, the implementation is even simpler. The analytics part is also one of the best tools that we can have, just the default configs are great but it counts with a lot of features for custom setup. It's also very easy to add new projects and separate data per app. There's also a lot of stuff that I need to learn more and start to use, like alerts, surveys, and analytics features like conversion funnel, integrations, APM. Love LogRocket, I use it daily. Review collected by and hosted on G2.com.

There's no dark mode in the UI, what is very bad for a developer audience haha. Review collected by and hosted on G2.com.

Being able to see what a user clicked/typed via Session Replay is invaluable when troubleshooting an issue. Customers aren't often sure what they did or how they did it, but this removes the doubt and guesswork, and speeds up resolution time by eliminating additional back and forth asking investigative questions. Review collected by and hosted on G2.com.

The UI was a bit of a learning curve, but once I navigated around a bit, it's very easy now. Review collected by and hosted on G2.com.

The ability to view deep technical insights along with quantitative and qualitative data to aid in improving the overall user experience. I also appreciate the proactive nature of the dashboard highlighting potential trouble areas so that I don't have to go looking for them. Lastly I like the ability to share sessions with others so that we can have deeper and more meaningful conversations about how to solve problems. We use this software on a weekly basis to help formulate strategic decisions. Review collected by and hosted on G2.com.

Some sessions will replay in an odd way making it difficult to assess what is going on - though this is not due to logrocket and more due to the browser settings for the user within the session. Review collected by and hosted on G2.com.

LogRocket is very easy to use and simple to integrate into an existing app. It provides an excellent overview of how users interact with the product and helps identify parts of the UI where they might be struggling. It’s also a great tool for debugging since you can see exactly what the user experienced before an issue occurred. Review collected by and hosted on G2.com.

Sometimes LogRocket masks certain data that isn’t actually sensitive, which can make it harder to fully understand what happened in a user session. Review collected by and hosted on G2.com.

I loved how easy it was to get started and integrate LogRocket into my web app, as well as my React Native app, just by adding one line of code. A single line of code enabled a lot of insights for me to track every user journey and find areas of improvement. Review collected by and hosted on G2.com.

I only used the Session Replay feature of this product, and I feel like the number of sessions in the free tier should have been more than 1000, since every app visit counts as a unique session. Review collected by and hosted on G2.com.

- Truly an amazing tool for product, CRO, and analytics workflows.

- Built-in AI for advanced analysis helps surface patterns you’d otherwise miss.

-Automatic summaries on session recordings save hours of manual review.

-Galileo AI feels comparable to ChatGPT and other leading industry AI tools for quick insights and next-step suggestions.

- Customer support is outstanding: regular check-ins with the success team, quick troubleshooting, and issues resolved immediately.

-Overall polish and reliability feel above many industry-standard tools. Review collected by and hosted on G2.com.

- Not really a con, but a wishlist item: native A/B testing inside LogRocket would be fantastic. If that ships, it’d make an already great platform even more powerful. Review collected by and hosted on G2.com.

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

Ease of use - feels just like the browser developer tool

Responsiveness

Rich details for session and requests Review collected by and hosted on G2.com.

Mobile usability is currently very limited. On a phone, the experience is difficult to use effectively: either the session video becomes too small to be useful, or the request timeline is cropped and hard to navigate/read.

I occasionally need to rely on the mobile version when providing emergency support and a laptop isn’t available. In those situations, the current mobile experience significantly slows down investigation and troubleshooting.

I understand that mobile may not be the primary use case for LogRocket, but at the moment it feels more like a quick patch rather than a thoughtfully designed mobile experience. Review collected by and hosted on G2.com.

LogRocket makes it incredibly easy to understand user behavior by combining session replay with console logs, network requests, and performance data. I really like how I can see exactly what a user experienced before they reported an issue. It saves me a lot of time debugging and helps my team prioritize what really matters. The integration with analytics tools is also smooth and adds extra value. Review collected by and hosted on G2.com.

Overall I’m very happy, but sometimes the setup process for larger apps can take a bit of extra time, and the pricing could be a little more flexible for early-stage startups. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.