What do you like best about Greenhouse?
Greenhouse’s browser-based access, integrations and structured hiring approach are its biggest strengths for me. As Talent Operations Lead, I’m responsible for the system’s implementation, administration, automations, improvements and reporting.
We connect Greenhouse with Superset, LinkedIn, Textio, HackerRank, Outlook 365, Zoom, Glassdoor, Naukri and HR Cloud. The integrations and API help data flow between our tools, reducing copying, pasting and manual administration.
The structured hiring approach supports fairer treatment of candidates and consistent evaluation criteria. However, getting those benefits depends on teams configuring and maintaining their processes properly.
Day-to-day record access is fast, and reliability has been good in my experience, with only brief, infrequent interruptions. In-product support chat is a quick way to get help and find relevant articles. The training videos were also useful refreshers when I returned to Greenhouse after three years away. Review collected by and hosted on G2.com.
What do you dislike about Greenhouse?
The interface takes time to learn. Across multiple companies where I’ve worked, users have struggled to find buttons, settings and training. Settings search helps when you know the exact terminology, but otherwise finding the right option can involve a lot of clicking around. I prefer using Greenhouse in a browser because the app lacks the tabs and back-button navigation I rely on.
I’d like role-specific tips and short training videos embedded in the interface, particularly for hiring managers and interviewers. Administrators should also be able to configure and deploy layouts for different roles.
Configuration can be time-consuming, and I find some form functionality too limited. For example, I want an applicant selecting “Other” for education to see a follow-up text field where they can explain their answer. More conditional fields and parent–child form options would help.
Reporting is another frustration. Reports can be slow and difficult to navigate, and the filters don’t always let me get the information I need. The Recruiting Analytics beta may help, but the apparent setup and customisation effort makes its additional value uncertain when we already use Superset.
My experience with AI has been mixed. Job note summaries are useful, as is Offer Forecast, although I’d like to use forecasts across reporting rather than only at the individual job level. AI Analytics and the report-filter assistant have failed every time I’ve tried them. The email editor is adequate, but I prefer Grammarly. We also use résumé anonymisation, scorecard summaries and text refinement, although summaries and refinement can sometimes remove useful detail or context.
Greenhouse feels expensive for an ATS. It has been disappointing that package changes have left us without automatic access to some newer AI features despite being a longstanding customer on the highest tier. I also find the pace of product improvements slow.
Support chat is helpful, but coordination between our CSM and account manager could improve. I’ve sometimes been bounced between them when trying to discuss feature access, reporting and pricing together. Review collected by and hosted on G2.com.
