Greenhouse Reviews & Product Details

Greenhouse delivers a smooth, user-friendly experience for both candidates and recruiters. Their implementation team was incredible to work with, helping us tailor and configure our setup during a high-growth phase and broader technology rollout. Their ongoing customer support has been just as impressive—always responsive, collaborative, and quick to help us find the right solutions as our needs evolve. Review collected by and hosted on G2.com.

Some of the back-end configurations can be difficult to navigate, and the talent filtering and resume review experience can feel less intuitive than expected. While the platform offers strong customization overall, there are areas where additional flexibility would better support more complex or evolving hiring workflows. Review collected by and hosted on G2.com.

I love Greenhouse for its ease of use and the ability to efficiently collect and review resumes. One of the best features is being able to look back and see a candidate's history, which helps us understand past decisions and get up to speed quickly. Greenhouse makes it easy for our lean and remote team to coordinate and collaborate when leaving feedback after interviews. The scheduling process runs smoothly and swiftly, which is invaluable to us. It's usually very easy to train new users because Greenhouse has a pretty user-friendly interface. Also, the customer success team has been very helpful when we've had issues, making them easy to book time with, walking me through the platform, and answering my questions. I've been pleased with their level of service. Overall, Greenhouse has definitely made our hiring process more efficient and smooth. Review collected by and hosted on G2.com.

The reporting functions could be a little smoother. The way data is collected could be improved, as it's currently not as smooth as I'd like. Also, Greenhouse could improve its integration with Google Calendar. Every time I schedule a meeting, I have to manually add the 'join with Google Meet' button, which is annoying and wasting a lot of time at scale. Review collected by and hosted on G2.com.

The My Dashboard view is a major productivity booster because it centralizes my active tasks, from applications yo review to upcoming interviews, in one clean interface. I love the welcome new hires widget which keeps the human element of recruiting front and center while we scale. The structured interview kits and scorecard ensure our team remains consistent and unbiased in our evaluation. Review collected by and hosted on G2.com.

The permission and roll based access settings can be overlay complex and sometime restrictive when we need to temporary visibility to the specific stakeholder. I've North East that the mobile app lacks several of the dipper reporting and candidate management feature available on the desktop. Review collected by and hosted on G2.com.

What I like most about Greenhouse is how structured and intuitive its hiring workflows are. They make it easy to manage job postings, track candidates, and collaborate smoothly with hiring managers. Overall, it adds consistency to the recruitment process and gives better visibility across the entire hiring pipeline. Review collected by and hosted on G2.com.

What I dislike most about Greenhouse is that certain workflows feel a bit rigid, and even small configuration tweaks often require admin support. On top of that, the reporting interface isn’t as intuitive as I’d like when I need quick, ad hoc insights. Review collected by and hosted on G2.com.

I like how the interface has changed and there are more features than previously featured. It's more navigable than before Review collected by and hosted on G2.com.

I don't like how when I'm reviewing candidates from the application review and there's a duplicate potentially that if I do recognize them as a duplicate and the profiles are merged it takes me out of the line of candidates I was reviewing and I have to go back. I also don't necessarily like that if I have a candidate no show and I forget to delete the interview, I have to wait some time before I can go back in an delete the interview. It's not the end of the world, but just an annoyance. Review collected by and hosted on G2.com.

I use Greenhouse as our recruitment platform. It streamlines our process by allowing us to view everything going on with candidates for specific roles and of course candidate profiles in general. The automation feature is really helpful, as it makes our job easier by handling tedious tasks that would otherwise take up more time. With automation, we don't have to manually trigger emails in bulk rejection situations or when moving candidates to the next step; the system takes care of that, allowing us to focus on other important recruitment tasks. The staff at Greenhouse is really fast at responding in chat and willing to think in line with my needs. It's also simple to adjust to, which was great for our team. Review collected by and hosted on G2.com.

I find that having to have the bright colored screen in Greenhouse kind of affects me throughout the day since I'm having to work in the system all day, five days a week. So, that would be a nice option to have. Also, I think a bit more integration capabilities would be helpful because Greenhouse and Webex can integrate, but not to the full extent that we need to. We can automate scheduling for recruiter interviews, but not for the following stage interviews due to the complications in the integration process. Review collected by and hosted on G2.com.

What I appreciate most about Greenhouse is the way it brings order, consistency, and collaboration to the hiring process. With everything centralized—scorecards, feedback, scheduling, and reporting teams remain in sync, ensuring candidates enjoy a more seamless and professional experience. Review collected by and hosted on G2.com.

While I appreciate many aspects of Greenhouse, my biggest frustration is around Talent Matching. During the sales process, Talent Matching was presented as a key feature and it was a major reason I selected Greenhouse over other ATS options.

I was explicitly told that our organization would have access to Talent Matching after implementation. However, after onboarding, I learned that the feature is not available to us, and still isn’t today. This has been extremely disappointing, because:

Talent Matching was the deciding factor in our purchase decision

It was positioned as a core differentiator in the sales conversation

The lack of access has forced me to find workarounds and manual sourcing paths

It erodes trust when a key promised feature isn’t actually included post-sale

As a recruiter who’s managing the entire company’s hiring, Talent Matching would dramatically improve efficiency, reduce time-to-fill, and strengthen top-of-funnel quality. Not having access feels like a significant gap between what was sold and what was delivered. Review collected by and hosted on G2.com.

I like how easy Greenhouse is to use for interviewers and hiring managers. Moving candidates through the process is pretty simple and easy. I also like that it hasn't changed too much over the years, making it easy for me to use even after ten years. That ease of use is one of my favorite things about Greenhouse. Review collected by and hosted on G2.com.

I think sometimes the integrations aren't as ideal, and we're not able to pull as much information as we want from the tool. So our analytics team has some frustrations there. I do think the new user interface was a big change, so I think that was really tough when they make changes they recently made a bigger change than some of the smaller ones that we got used to. Review collected by and hosted on G2.com.

What I like best about Greenhouse is how simple it is to track my job applications and referrals. I can easily see where I am in the process, what stages are coming up, and any updates without having to chase someone down. It’s also really straightforward to submit referrals and keep an eye on their progress. Overall, it just makes the whole experience of applying and referring people much clearer and less stressful. Review collected by and hosted on G2.com.

The interface can also feel a bit plain and not super intuitive Review collected by and hosted on G2.com.

I love how intuitive the interface is, making it easy for recruiters and hiring managers to collaborate throughout the hiring process. The structured interview kits and customizable scorecards ensure consistent candidate evaluations. Integration with other tools like LinkedIn and Slack is seamless and helps keep our workflow efficient.

Some ideas:

Greenhouse provides great transparency and tracking throughout the hiring funnel.

The automation of tasks like interview scheduling and email templates saves us tons of time.

Its analytics and reporting features offer valuable insights into recruiting performance. Review collected by and hosted on G2.com.

The initial setup can be a bit complex, especially when configuring custom workflows. Also, some of the reporting features could be more flexible for advanced data analysis.

Mobile experience isn’t as smooth as the desktop version.

Some integrations require additional cost or technical setup. Review collected by and hosted on G2.com.