Ketch Reviews & Product Details

We approached Ketch with a set of complex and nuanced requirements, and they delivered on all counts. Right from the start, the process was seamless. Sales was both consultative and responsive, while onboarding proved to be well-organized and efficient.

What really distinguishes Ketch is its user interface. It stands out as one of the best we’ve encountered, clean, intuitive, and remarkably easy to navigate. Even configuring advanced workflows was straightforward, which speaks to the thoughtful design of the platform.

Ketch not only met our expectations but surpassed them. For anyone seeking a privacy and data control platform that offers power, flexibility, and ease of use, Ketch is an excellent choice. Review collected by and hosted on G2.com.

While the platform is incredibly powerful and user-friendly overall, some of the nomenclature and terminology used within Ketch can take a bit of time to get used to. There’s a slight learning curve in understanding how certain features are labeled or organized, especially for new users. That said, once you're familiar with the structure, it becomes much easier to navigate. Review collected by and hosted on G2.com.

The personalized implementation really stood out to me, and the support provided was excellent throughout the process. Having a dedicated Slack channel made communication easy and efficient. I was also impressed by the quality of the reporting features. Mike, in particular, was phenomenal and made a significant positive impact on my experience. Review collected by and hosted on G2.com.

This might not be an issue unique to Ketch, but I've noticed some problems when it comes to blocking certain elements on Shopify stores. Review collected by and hosted on G2.com.

The people.

Right from the initial calls where we discussed our requirements with Harrison and Johne, all the way up until the implementation and Go-Live stage where Anupam helped us with his insights and experience, it has been a brilliant experience. It's become very obvious to me that Ketch really cares about its customers. Review collected by and hosted on G2.com.

In all honesty, nothing.

The ease of implementation combined with the features offered and the prompt customer service is a very likeable combination Review collected by and hosted on G2.com.

Working with Ketch has been very smooth. They provide support at every step, allowing us to rely on them completely to finish the platform setup. Mike Carey, our primary contact at Ketch, is knowledgeable and responsive throughout the setup process. His team is also very helpful, assisting us with everything from setting up the platform and Google Tag Manager to launching the platform.

The platform's UX/UI is overall straightforward to use. I haven't encountered any major difficulties, and if I do have questions, Mike and his team provide immediate support. Review collected by and hosted on G2.com.

We encountered a minor issue with the final cookie list during the platform scan; however, they usually respond quickly to help us resolve the issue. Review collected by and hosted on G2.com.

It was super easy to install, it didn't cause any issues to our existing production web app in contrast to previous vendors. It has a friendly UI and excellent documentation. They even provide no-code migrations from other vendors, without the need to disrupt existing customers with privacy choices already configured

Their support is agile, fast an excellent. Customer experience assigned contact is super helpful.

They have ton of integrations with other known partners, like Shopify which we also have some satellite brands, so that's tremendously helpful. Review collected by and hosted on G2.com.

Almost nothing. I would just enhance their documentation that is more oriented to new installations. Review collected by and hosted on G2.com.

It's very easy to implement. The code element was minimal; most of the work was configurable and editable in the Ketch tool. The team was really easy to work with and very responsive! This was really helpful due to the tight timelines we were working with. Review collected by and hosted on G2.com.

Some elements are still hidden in code. For example the "hideclosebutton" feature is in the code and requires someone from the team to make the change and deploy it for you. Review collected by and hosted on G2.com.

Ketch is a very flexible and easy-to-use platform for managing cookie consent across our website. The automatic cookie scanning and categorization saves a lot of time and makes it simple to keep everything accurate and up to date.

One of the things I really appreciated was how easy it was to configure consent rules for different jurisdictions. The platform lets you customize the banner experience based on location, and the customization options for the banner itself—colors, layout, language, and messaging—make it easy to match your brand and provide a smooth user experience.

The real-time updates are another great feature. We can make changes to the banner or settings without needing to touch the code or redeploy anything.

The support team at Ketch was fantastic during implementation. They were quick to respond, super helpful, and made sure we were set up for success from the start. Review collected by and hosted on G2.com.

The documentation can be a little hard to follow, especially when trying to do more advanced configurations or integrate with single-page apps. Review collected by and hosted on G2.com.

We've had an outstanding experience with Ketch as our CMP. From day one, the platform has delivered exactly what we needed, powerful, flexible tools to manage our privacy preferences across our digital properties with ease. Its intuitive interface, robust integration capabilities, and comprehensive compliance features have made it a core part of our privacy program.

What truly sets Ketch apart, though, is their exceptional service and support. The implementation process was smooth and well guided, with the Ketch team (shout out to Mike!) providing expert insights, quick turnaround times, and genuine partnership every step of the way. Post-implementation, their support has remained top-notch—responsive, knowledgeable, and always willing to go the extra mile to help us succeed.

Ketch doesn’t just provide a tool, they deliver a full solution backed by a team that genuinely cares about their customers. We highly recommend Ketch to any organization looking for a scalable, reliable, and well-supported CMP platform. Review collected by and hosted on G2.com.

There’s honestly nothing we dislike about Ketch. The platform has consistently met or exceeded our expectations, and the support we’ve received, from implementation through ongoing use, has been nothing but exceptional. It’s rare to find a solution that delivers both great technology and a truly customer-first experience, but Ketch does exactly that. Review collected by and hosted on G2.com.

From the jump of trying to determine fit and pricing, Ketch was easy to connect with and understand. And they were less than half the price of the first option we looked at. I felt like they were on our side as partners, helping us navigate the best choice for compliance software. Mike was especially helpful and available to jump on a call and configure our set up with myself and our developers. I can't recommend them enough. Review collected by and hosted on G2.com.

There is nothing that I have disliked about Ketch so far. This process has been one of the best software implementations I've ever had. Review collected by and hosted on G2.com.

Ketch makes it easy to manage privacy, consent, and data requests across multiple platforms. The interface is clean and intuitive, and the automation features save our team significant time compared to manual processes. I especially appreciate how seamlessly it integrates with other marketing and analytics tools. Review collected by and hosted on G2.com.

While Ketch is powerful, customizing styles and behavior to fit our site’s branding can be challenging. Some settings — such as fine-tuning the UI or overriding inline styles — require developer involvement. The learning curve can also be steep for new users. Review collected by and hosted on G2.com.