# OneTrust Consent & Preferences Reviews **Vendor:** OneTrust **Category:** [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp) **Average Rating:** 3.5/5.0 **Total Reviews:** 16 ## About OneTrust Consent & Preferences Build trusted digital experiences with the OneTrust Consent & Preferences solution. The demand for digital content continues to increase along with the expectation for brands to protect consumer privacy. Streamline consent and preference management for consumer transparency. Provide transparency by building trust and giving your users control over their consent and preferences. You can deliver personalized experiences and communicate with your customers where and how they prefer to be contacted. We’ll help you protect your personal data and maintain compliance with global privacy regulations. OneTrust's Universal Consent and Preferences Management (UCPM) Helps strengthen customer relationships with streamlined consent management and empowers individuals to manage their consent, communication preferences, and first-party data through a single, intuitive portal, driving personalized marketing programs at scale. The solution helps embed transparent data collection into the customer experience, provide customers with visibility into collected data and honor customer preferences across touchpoints. The Consent Management Platform (CMP) safeguards personal data and builds trust with consent management. You can capture and signal purpose-based consent, build your first-party dataset, and maximize opt-ins and engagement — all while streamlining global compliance. CMP allows you to bring data transparency to your web and mobile apps, customize and brand your consent experiences, and manage privacy for OTT & CTV platforms. Visit onetrust.com for more information. ## OneTrust Consent & Preferences Pros & Cons **What users like:** - Users appreciate the **ease of use** of OneTrust Consent & Preferences for managing data privacy effectively. (4 reviews) - Users value the **transparency and compliance** of OneTrust Consent & Preferences in managing user data consent efficiently. (3 reviews) - Users appreciate the **user-friendly cookie management** of OneTrust, making compliance and tracking effortless and efficient. (3 reviews) - Users appreciate the **comprehensive and user-friendly data privacy management** of OneTrust, ensuring compliance with global laws seamlessly. (3 reviews) - Users appreciate the **comprehensive support for GDPR compliance** in OneTrust Consent & Preferences, ensuring effective data privacy management. (2 reviews) - Reporting (2 reviews) - Automation (1 reviews) - Compliance (1 reviews) - Users value the **effective compliance management** of OneTrust, ensuring transparency and alignment with global regulations seamlessly. (1 reviews) - Users value the **customization options** of OneTrust, which enhance brand alignment and user preference management. (1 reviews) **What users dislike:** - Users find the **initial setup complexity** of OneTrust Consent & Preferences challenging, especially for smaller teams. (3 reviews) - Users find the **complex setup** of OneTrust Consent & Preferences challenging, particularly for smaller teams during initial use. (2 reviews) - Users often face a **clunky user interface** and overwhelming traffic issues from cookie management, complicating their experience. (2 reviews) - Users find the **customer support lacking** , with limited communication and responsiveness during critical issues. (2 reviews) - Users find the **complex configuration** process time-consuming, making initial setup and integration challenging. (1 reviews) - Difficult Navigation (1 reviews) - Users express concerns over **expensive price increases** and the lack of proactive communication from account management. (1 reviews) - Users find the **initial setup and integration complexity** of OneTrust Consent & Preferences to be time-consuming and challenging. (1 reviews) - Interface Issues (1 reviews) - Learning Difficulty (1 reviews) ## OneTrust Consent & Preferences Reviews ### 1. Easy-to-Implement Cookie Banner for Compliance and PII Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Sahana R. | Web Analytics & Tag Management and cookie compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about OneTrust Consent & Preferences?** It’s a good cookie banner that helps us make the site cookie-compliant. It also helps us prevent PII exposure, and it’s easy to implement. **What do you dislike about OneTrust Consent & Preferences?** Nothing specific to mention, but it’s a good platform overall. There’s still more to explore in it, and I’m looking forward to that. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** We can select subcategories of cookies under the OneTrust cookie banner. There are many options to select and modify, which is good and convenient, and it’s easy to understand. If anyone is new to OneTrust cookies, they can get good training and understand it quickly. ### 2. Hit us with massive price increases. Site crawl knocked us offline. Confusing UX **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about OneTrust Consent & Preferences?** Simple for the customer to interact with **What do you dislike about OneTrust Consent & Preferences?** Account manager only messaged when price rises were on the cards. Clunky user interface. Cookie crawl hit our site with so much traffic in a short bust they knocked us offline. Very short notice for massive 275% followed by 468% price increases (21 days announced mid December, then 60 Days in July.) **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** Cookie consent for customers ### 3. Easy For Team New To CCPA **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany W. | Guest Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about OneTrust Consent & Preferences?** What I like most is the process of managing user data consent while maintaining transparency and compliance with global regulations. The platform's customization options make it easy to align with our brand while respecting user preferences. I also appreciate its reporting capabilities. **What do you dislike about OneTrust Consent & Preferences?** One challenge is that the setup can feel complex initially, especially for smaller teams, but once configured, it’s very effective. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** manage user data compliance, adherence to global regulations, communication with guests. ### 4. OneTrust Consent & Preferences **Rating:** 5.0/5.0 stars **Reviewed by:** Arani B. | Pre-sales consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about OneTrust Consent & Preferences?** comprehensive and user-friendly approach to managing data privacy, particularly in consent and preference management. OneTrust excels in supporting compliance with multiple global privacy laws, such as GDPR, CCPA, and LGPD. Its adaptability to different regulatory frameworks **What do you dislike about OneTrust Consent & Preferences?** Due to its broad feature set and customizability, initial setup and integration with other systems can be complex and time-consuming. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** It helps to adhere to data privacy regulations like GDPR, CCPA, and LGPD by managing user consent and preferences ### 5. An effective and comprehensive cookie consent management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sapthasagar H. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about OneTrust Consent & Preferences?** A great feature of CookiePro is its automated cookie scanning tool, which helps businesses accurately identify and categorize the cookies on their website. Another feature I like is its user-friendly interface, which makes it easy for users to navigate and set up their cookie consent management solution. CookiePro offers detailed reporting and analytics tools that give businesses insights into their cookie compliance status, user consent rates, and other valuable data points. **What do you dislike about OneTrust Consent & Preferences?** the platform is somewhat complex and challenging to navigate, particularly for those unfamiliar with cookie consent management solutions. This can be frustrating for users but it can get easier over a period of time. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** With the increasing number of cookies being used on websites, tracking them and their purpose can be challenging.CookiePro provides a comprehensive cookie scanner that identifies cookies and trackers on a website, allowing businesses to manage and control cookies effectively. Using CookiePro, companies can ensure that their websites comply with data privacy regulations, reducing the risk of legal penalties and reputational damage. CookiePro is designed to help businesses comply with global data privacy regulations, including GDPR, CCPA, and LGPD. This is especially important for companies that operate in multiple countries and need to ensure that their websites are compliant with local regulations ### 6. Very easy and good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vishnu N. | Software Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about OneTrust Consent & Preferences?** There are many tools available on the internet to solve cookie problems. But Cookies pro is the global tool present on the internet. It is fairly straightforward in implementing cookies consent. **What do you dislike about OneTrust Consent & Preferences?** The customer support is very bad. They rarely help with our problems. And it is difficult to use the custom cookies on the site, they will block it. This is something I found, they need to improve this. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** This makes it easier for your customers to safely visit and navigate to your site. It's easy to crawl and can be a little tricky to keep your website up to date. ### 7. Best Cookie Tracking Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank G. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about OneTrust Consent & Preferences?** CookiePro is by far the best Cookie Tracking solution that we have tried. It has amazing privacy management options. **What do you dislike about OneTrust Consent & Preferences?** It can be little difficult to navigate the platform at the start but then with regular use it gets easier. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** CookiePro has been helping us in easy tracking of cookies after it has analysed the website. It also helps us align with the global privacy laws. ### 8. CookiePro categorizes your Website **Rating:** 3.0/5.0 stars **Reviewed by:** Jyothesh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about OneTrust Consent & Preferences?** CookiePro helps in scanning your website and recommends The required cookies which are suitable for your website. The Functionality of Cookiepro is very quick and easy to use. **What do you dislike about OneTrust Consent & Preferences?** The customer service provided by them is very pathetic. Their response time is very late, and sometimes they won't even respond. The tool is also a little complicated to understand. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** CooikiePro helps to track accurate cookies which should be used on a website. This resulted in further engagement with the customer and the reach of a new customer base. ### 9. A mid software **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about OneTrust Consent & Preferences?** It does its job. It definitely allows for cookie consent as well as website scanning. **What do you dislike about OneTrust Consent & Preferences?** To me, I feel like some parts could have been explained more in depth. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** Its helping me scan and receive consent for my mobile applications ### 10. Tricky to configure, poor support. **Rating:** 0.5/5.0 stars **Reviewed by:** Adir B. | Director of Growth, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about OneTrust Consent & Preferences?** Pre-configured cookie banners and policies by regulation **What do you dislike about OneTrust Consent & Preferences?** To begin with, implementation is tricky, which is why most websites find themselves incompliant while thinking they are. Then, their support is close to non existant. They disregard support tickets altogether, when they do answer, they do have a very limited concept of support. Other than spraying you with tons of kb articles, they dont provide much. One of their reps even said that support is for platform issues, not configuration issues- and if we can't get it right they can sel us professional services. When he was out of office- no support. What a joke. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** Well, they had a single task to do- block cookies, and they didn't. Sure, it is a cinfiguration issue, but there is no indication at no point on whether it does or does not. You need to scsn your website eith a third part tool to disvover you are not compliant (which I recommend all current users to do( ### 11. Best Website Compliance Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about OneTrust Consent & Preferences?** CookiePro is very easy easy to use consent management tool which helps in compliance with global privacy laws like GDPR. **What do you dislike about OneTrust Consent & Preferences?** The customer support at CookiePro could be improved a bit, rest, everything is great. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** CookiePro has been helping us efficient cookie tracking after scanning the website and recommending the required cookies. Also, it can be integrated with a wide array of tools. ### 12. Great Solution for Cookie Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about OneTrust Consent & Preferences?** CookiePro offers seamless cookie tracking. It also can be integrated with various other tools. **What do you dislike about OneTrust Consent & Preferences?** There is nothing that I dislike about CookiePro. They are headed in the right direction. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** CookiePro analysis a website and then recommends cookies. Also, it aligns with the global privacy policies, like GDPR ### 13. Tool is Cumbersome to Use and Customer Support takes forever to respond **Rating:** 0.0/5.0 stars **Reviewed by:** Paige P. | Director, Web Development, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about OneTrust Consent & Preferences?** Scans your website for you to collect and audit the cookies, uses public cookiepedia to categorize cookies **What do you dislike about OneTrust Consent & Preferences?** It blocks and breaks media without warning (i.e. embedded Vimeo videos just stopped working after an update), it's hard to use your custom cookies onsite since those get blocked by their tool but the worst part is their customer service is only available via email, takes a long time to respond, sometimes days and when they do respond they usually just link you to a documentation article you could have found yourself (and probably one you already read before reaching out). Customer Support wouldn't be such a problem if their tool was easy enough to use, but it's hard to navigate and find the things you want. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** We are using CookiePro to ensure our website is GDPR compliant for cookie consent and tracking. ### 14. Really international cookie solution **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah C. | Eigenaar, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about OneTrust Consent & Preferences?** There are a lot of cookie solutions tools available on the web, but Cookie Pro is really global (available in more than 200 languages), so whichever language you speak they have you covered :) **What do you dislike about OneTrust Consent & Preferences?** I haven't encountered any problems/ issues until now **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** It makes it easier for clients to visitand navigate your website safely ### 15. Works but documentation is poor, help and support are slow **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about OneTrust Consent & Preferences?** Fairly straightforward in terms of getting cookie consent implemented (was able to do it in about an hour). **What do you dislike about OneTrust Consent & Preferences?** Tweaking and getting CookiePro to behave as advertised is an uphill battle with outdated documentation that doesn't match current software in appearance or functionality. Support is slow and limited to email. I upgraded to Enterprise plan to get consent records but after paying and activating this feature, I'm not able to view records of consent anywhere. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** GDPR compliance, cookie consent ### 16. Very easy to use both for us and visitors to our sites **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2019 **What do you like best about OneTrust Consent & Preferences?** The fact that a visitor can leave on functionality cookies easily - improving conversion rates on our eCommerce websites **What do you dislike about OneTrust Consent & Preferences?** None as of yet after nearly 2 years of using CookiePro **Recommendations to others considering OneTrust Consent & Preferences:** We are trusted by hundreds of clients to implement the right solutions on their websites. In the complex world of cookies, CookiePro, make it easy for us to offer an easy, effective & trustworthy solution for all our clients. **What problems is OneTrust Consent & Preferences solving and how is that benefiting you?** As above, with other cookie banners visors would turn off all cookies rendering our sites useless. We also find it easy to scan and keep our websites uptodate which can be tricky! - [View OneTrust Consent & Preferences pricing details and edition comparison](https://www.g2.com/products/onetrust-consent-preferences/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+19%3A47%3A53+-0500&secure%5Bsession_id%5D=a43b208f-4574-43e6-ba18-aa0be89117b9&secure%5Btoken%5D=59b43fbdc0b4766faee680cc1d367edb8f04068e955bd2c8acb1bcf1e746667d&format=llm_user) ## OneTrust Consent & Preferences Features **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Detection and Scanning - Website Privacy Auditing Tools** - Execution Order Analysis - Global Multi‑Framework Support - Scheduled Monitoring and Alerting - Automated Tracker **Reporting and Evidence - Website Privacy Auditing Tools** - Detailed Evidence and Traceability - Report Generation and Export **Configuration and Remediation - Website Privacy Auditing Tools** - Custom Rule and Policy Definition - Third‑Party and Vendor Risk Assessment Support **Integrations and Usability - Website Privacy Auditing Tools** - AI Integrations - Ease of Use - Integration with Consent Management Platforms ## Top OneTrust Consent & Preferences Alternatives - [TrustArc](https://www.g2.com/products/trustarc/reviews) - 4.2/5.0 (311 reviews) - [CookieScript](https://www.g2.com/products/cookiescript/reviews) - 4.6/5.0 (500 reviews) - [AdOpt](https://www.g2.com/products/adopt-adopt/reviews) - 4.9/5.0 (394 reviews)