114 Osano Reviews
Overall Review Sentiment for Osano
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We recently transitioned from internal cookie management to using Osano’s API, and it was a smooth and straightforward process. The implementation was relatively easy on our end, and the level of support we received was wonderful. The Osano team was always readily available to answer questions and provided clear, friendly guidance throughout. Their account and technical support made the move seamless and enjoyable. Highly recommend Osano for reliable, user-friendly cookie management solutions. Review collected by and hosted on G2.com.
While our overall experience with Osano has been positive, we found that the UX of the analytics dashboard could use some improvement. The interface could be more intuitive, and greater ability for data manipulation would help make insights easier to access and act upon. Enhancing the analytics experience would elevate Osano's platform even further. Review collected by and hosted on G2.com.
1. Setup/onboarding
2. The UI is easy to use
3. The Data Subject Access Request tool is simple to enable and manage our requests for compliance and audits
4. Customer Support and Success - the Osano team is just hands down one of the best I've ever worked with. Review collected by and hosted on G2.com.
I can't really say I have an issue with Osano at this point. I'm very happy with our partnership! Review collected by and hosted on G2.com.
Everyone I have worked with at Osano is a total pro. They know what they are doing, the make things easy and they are very knowledgable. Implementation was super easy and our sales rep Steven went above and beyond to share additional information that we needed to make the case for using Osano. I've worked with other cookie consent providers who make things way too complicated and take months to implement. Highly recommend. Review collected by and hosted on G2.com.
The cost is higher than other providers, but it's totally worth it. Review collected by and hosted on G2.com.
The tool itself is easy to configure and manage. But even more important to me is the service and support from their team, which is first-rate.
Whether I needed technical direction or input on some of my configuration choices, the team responded quickly and thoughtfully, also providing resources from their excellent knowledge base. Review collected by and hosted on G2.com.
Since consent topics are so complex and dense, I can get overwhelmed by the decisions I need to make about my configuration (this is a universal issue with all CMPs). Osano's knowledge base and support team have been incredibly helpful in this area. Review collected by and hosted on G2.com.
Osano makes it incredibly easy to manage compliance and with their rules functionality you can classify large quanties of scripts, cookies, and iframes with a single rule. Their support team has always been responsive, training videos were very helpful, and I'm happy we use them for our SaaS product. For our tech team, it's incredibly easy to publish a new configuration as needed. Keep it up! Review collected by and hosted on G2.com.
There are some limitations on reports that I am unable to filter out deleted configurations prior to exporting data and as we use Osano for enterprise clients of ours, each with their own domain, we have no way have a set of shared rules across domains/configurations meaning slightly more administration work as we have 1 configuration per enterprise client, but the rules feature helps offset this admin work. Review collected by and hosted on G2.com.
I like how robust Osano is compared to other competitors I've worked with. The cookie, script, and iframe classification system is significantly more automated than other CMPs. Also, the implementation was smooth and our onboarding manager was incredibly helpful. She was very knowledgeable and quick to address questions and concerns. Review collected by and hosted on G2.com.
The only issue I had was the original quote I received. Our monthly traffic was given to the sales rep who then recommended a specific tier of service. Months into our contract, our subscription increased because we started seeing much more traffic. I wish this would have been outlined more clearly during the sales process, but am grateful for our customer success manager who helped us make it work. Review collected by and hosted on G2.com.
Osano caters for a wide range of businesses and enables us to easily comply with Privacy laws. We have implemented Osano Cooke management within our external facing website.
I can also report the customer support and customer success team are very helpful and responsive. Review collected by and hosted on G2.com.
Only down side is the sitemap feature doesn't support nested sitemaps, we would have to unnest them. Therefore we are waiting for this feature to become available. Review collected by and hosted on G2.com.
Ease of delpoyment, simple configuration setup and the fact that our devs don't need to make adjustments to the appearance of the UI elements is huge! Review collected by and hosted on G2.com.
There are some elements I do wish were more flexible, but overall, Osano has met our needs well. Review collected by and hosted on G2.com.
Osano's ability to dynamically generate the proper language and rules via location make it ideal for our business needs. It takes the headaches out of compliance. It was super easy to implement and if you have questions their support team is excellent. Review collected by and hosted on G2.com.
If there's one thing that could be improved it would be to offer even greater customization based on corporate requirements and not just laws, This won't affect 95% of folks but for those that have special use case needs might cause issues. One other drawback is it can be a bit on the pricey side for some of our clients. Review collected by and hosted on G2.com.
