Talon.One Reviews & Product Details

Talon One has an intuitive and easy-to-use interface that makes it easy for the team to pick up, no matter their experience level.

It’s good at juggling tons of campaigns at once, keeping everything running smoothly and the customer support team is quick to respond, always ready to help out. Plus, it offers organised data exports that are perfect for digging into analytics, helping users get those valuable insights with no hassle. Review collected by and hosted on G2.com.

One draw back from the intuitive interface is that some hidden logic such as how it handle conflicting campaign rules or discount stacking may need time to learn and clarify. Review collected by and hosted on G2.com.

Talon.One provides an intuitive interface for campaign configuration and a robust set of APIs that are, for the most part, well documented and easy to work with. The integration support team has been excellent — knowledgeable, responsive, and genuinely friendly throughout the integration and rollout.

The platform has handled our traffic volumes flawlessly, giving us confidence in its scalability. We’ve only scratched the surface in terms of features, but it’s exciting to know there’s much more to explore as we expand our loyalty and reward campaigns. Review collected by and hosted on G2.com.

Some of the deeper complexity in our use case was glossed over during early sales discussions, which led to a few surprises during implementation. Additionally, while the configuration tools are solid, there are a few missing features that feel like natural additions and would make the experience even smoother. Review collected by and hosted on G2.com.

Talon.One offers a lot of features and customizability, which is important for our use cases. It is mostly easy to use, specifically the ability to restrict basic users to using templates is a plus. The API is comprehensive and we could easily integrate it into our system. Setting up new campaigns, especially when using templates, is also easy. The support is always quick to respond and very helpful in solving any issues or specific scenarios that we throw at them. Review collected by and hosted on G2.com.

With a lot of possibilities also comes some complexity, especially when setting up campaign rules, so it's easy to get lost or forget one detail when setting something up from scratch. Sometimes there are also small bugs in the web interface or it can be a bit confusing/convoluted in some places. Also not all available API endpoints are properly documented. Review collected by and hosted on G2.com.

Overall, I think Talon.One is very easy to use, and have a number of excellent features and uses that make it easy for me to navigate the best way to incentivize my company's clients. I use the coupon feature the most, but have worked with my excellent customer success manager to learn how to implement referrals and gift cards into my marketing campaigns with ease. Review collected by and hosted on G2.com.

Two features I really wish Talon.One had were:

- Make it easier to export the finances behind coupons/referral codes/gift card (ex. I would like to easily export how much revenue and discount value a large amount of coupons in a campaign generated)

- Make the import/export options "easier" Review collected by and hosted on G2.com.

Talon.One is an easy to use platform but still powerful enough to handle complex promo and loyalty setups. The team has been amazing — always quick to help. The online learning docs are honestly the best I’ve come across — clear, detailed, and easy to follow. What really makes them stand out is how proactive they are in helping us work through tricky or unique use cases. Review collected by and hosted on G2.com.

For a new user, the rule builder is different set up to learn but doesn't take long to get the hang of it.

I would like to see the Calendar View get more features, like different views and the ability to export — it would make promotional planning even easier. Review collected by and hosted on G2.com.

I really appreciate that Talon.One has both an expansive set of capabilities as well as the ability to customize them as needed. This has enabled us to launch a promo engine and a loyalty program that's tailored to our business and our customers. I also really enjoy the support team I work with! They are very receptive to feedback and are a tremendous help. Review collected by and hosted on G2.com.

Not a dislike but there are a couple things we wish worked out of the box that are based on our environment and therefore may not be useful to other clients. Review collected by and hosted on G2.com.

How easy it is to navigate and use, in particular the campaign creation is very intuitive. The support team have also been friendly, knowledgable, and responsive. Review collected by and hosted on G2.com.

I think the onboarding package and the collaborative nature of our relationship could be improved. Although we have not started using Talon.One to its full capability yet, so maybe this relationship will build, but for now it hasn't felt as though Talon.One knows our strategy or that we know there's, there is limited visibility of upcoming features, and we don't regularly review how our relationship is progressing. Review collected by and hosted on G2.com.

Helpful support team with prompt responses

Clear & user friendly UI

Great flexibility Review collected by and hosted on G2.com.

For relatively complex campaigns, may require some more time to study & test the limitations of the feature. Review collected by and hosted on G2.com.

- The Product is great, UIUX is easy to pick up and tutorial/ documentation are clear

- The team response quite fast and very supportive

- The integration is smooth with detail onboarding schedule Review collected by and hosted on G2.com.

i've no comment on this, generally great for loyalty program service provider Review collected by and hosted on G2.com.

The ease of use of the platform + the integrations. Review collected by and hosted on G2.com.

The reporting part is being improved constantly, but still has a long way to go. Review collected by and hosted on G2.com.