Lucky Orange Reviews & Product Details

Lucky Orange Overview

What is Lucky Orange?

Do you know why your visitors don't convert? Lucky Orange will help you answer the question of why 99% of visitors that visit your site never turn into customers. It's one of those tools that will have you wondering how you ever lived without it. Visitor recordings, live chat, heat maps, form analytics, polls, and more.

Lucky Orange Details
Languages Supported
English, Hebrew
Product Description

Lucky Orange is a tool that quickly see who is on site and interact with them in many ways, chat with visitors on site, actually watch their mouse move around the screen and click in real time, play them back as recording, generate beautiful heat maps of clicks, mouse movements (eye tracking), and scroll depth, create quick insightful polls, and more.


Seller Details
Seller
Lucky Orange
Company Website
Year Founded
2012
HQ Location
Overland Park, KS
Twitter
@luckyorange
11,835 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®

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Lucky Orange Reviews

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Chief Operating Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ability to track live visitors and the heatmap feature that allows you to see where your clicks are coming from both on mobile and desktop. Review collected by and hosted on G2.com.

What do you dislike?

Setting parameters of recordings you want to see can be complicated when integrating with your website. They only allow 3 websites on the basic plan. I don't think adding users is available without upgrading your plan even for the same account. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a platform that can help you track users and visitors on your website whether for customer journey or user design this is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to track the customer journey, find out where on our website do visitors get stuck or why they end up leaving a page. It also helps us fix any issues with UX that we are not aware of. We can track how much traffic we get overtime and compile the behaviors of all those visitors to gather data about our product and its performance as well as the performance of the website. Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Bradley from Lucky Orange

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is by far the most affordable heatmapping tool, but it's also the most accurate I've seen. Many of the other heatmapping tools I've tested only give a partial picture or don't include all the clicks. Lucky Orange gives more data and a more accurate picture of the data. Review collected by and hosted on G2.com.

What do you dislike?

The dashboard is a little clunky, and it's a pain to set up new users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Lucky Orange to gain more insights into the visitors to our website and our client websites. Lucky Orange helps us make informed decisions for website changes based on how we see users engaging with the content on our sites. Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

Thank you for your review! Seeing the full picture, rather than a snapshot, to understand exactly what your customers experience can help you identify and fix conversion issues and pain points. We love to hear that Lucky Orange insights keep giving you that front row experience to show you how visitors use your website. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Cheers - Bradley from Lucky Orange

AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

For the price point, you get analytics, heat mapping, chat... amazing info that is intuitive to get. Review collected by and hosted on G2.com.

What do you dislike?

The marketing funnel feature is a bit wonky. While easy to understand, I'm not sure if it does anything where I can make a useful marketing decision. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The web analytics and heat mapping are the primary uses. No need to filter through Google Analytics, and the easy-to-use heat maps will give you a great data point for designing. Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

We strive to make sure all our customers walk away saying, "amazing!” and “essential.” Being able to see and understand your customers’ online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance in any way. Happy tracking!

Cheers - Bradley from Lucky Orange

UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best feature of the Lucky Orange is that it records user sessions to help our marketing team understand what feature etc needs to be present where. It helps us understand why people potentially abandon a session and also helps us understanding how users interact during our virtual events. Review collected by and hosted on G2.com.

What do you dislike?

It takes some time learn, but that's nothing new really when implementing a new tool. Its relatively easy to learn and understand. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/a Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User experience especially when it comes to signing up or buying a product. Also helpful during our virtutal events that we host on our website with per-recorded sessions. We can see how people navigate the page and understand their experience better. Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

Discovering how people interact with your website and what happened before they left can make a huge difference in your ability to identify conversion barriers and increase sales. Love to hear that your marketing team has been able to use Lucky Orange to analyze customer behavior during virtual events! Thank you for your business all of these years and this review. Happy tracking!

Cheers - Bradley from Lucky Orange

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Seeing what the customer is referring to and being able to help them in that specific time. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really have not has any issues with the product Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a go you will be pleased with the results Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to see what a customer is talking about when they are having issues is great, as well as being able to provide our website developer with actual issues on the site - fanatasic Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

We think you’re pretty fantastic, too! Love to hear that you’ve been able to get a better understanding of customer issues and use their behavior to make an impact on your website and business. Thank you for this five-star review! Happy tracking!

Cheers - Bradley from Lucky Orange

AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

LuckyOrange has pretty good heat maps including clicks, scrolls and rollovers. It also lets you analyze behaviour on the page in a more visible way than Google analytics. Lastly, they record user behavior on the site - which is sometime priceless Review collected by and hosted on G2.com.

What do you dislike?

They have several other features that are not clear of how they integrate with other platforms Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Website user behavior Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

For visual learners, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you!

Cheers - Bradley from Lucky Orange

EF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use - fast to get results and friendly user interface Review collected by and hosted on G2.com.

What do you dislike?

Costs scale up as usage increases - couldn't find more value to the tool in higher cost tiers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

conversion and funnel monitoring during the user acquisition process Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

Thank you for this review! Getting a front row seat to your customer experience, especially during the acquisition process, is invaluable as you grow your business. Don't hesitate to reach out should we be able to assist you any further.

Cheers - Bradley from Lucky Orange

Head of Marketing
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Lucky orange is excellent at showing live visitor engagement and I have used this to help design my website for greater conversion. The heatmap tool is also on par, if not better than other tools I have previously used. Review collected by and hosted on G2.com.

What do you dislike?

The clicks on the heatmap can sometimes take a while to load. The UI does look a bit dated now but is functional. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visitor flow throughout the site, engagement with page elements and understanding where to locate CTAs. Review collected by and hosted on G2.com.

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Academic Mentor
Education Management
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I very recently started my own page for Suzy's Mentees, for all of my mentees and this has been very helpful for reaching out to new students, and give them immediate advice online, if they cannot meet me in person. This has also helped me grow and reach a bigger audience, and keep track of my progress. The Heatmaps are very efficient as well, which is great. Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike, really. The number of sites allowed for small business pricing structure can be increased, but the overall implementation of this is so good, that I believe it is worth it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They have excellent customer care, and I'd recommend everyone with a business portfolio to check it out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primarily to manage my page Suzy's Mentees and keep track of the logistics of the page. I have found this very helpful in reaching out to more people and just have easy data analytics means. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Unlike competitors, Lucky Orange offers the ability to segment and filter the heatmap data. This allows us to drill down and find conversion optimization opportunities. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, historical data is limited. To see information further back you need to pay more for increased storage. They provide more data so it's obviously a burden to store it all - it makes sense that they'd charge for this feature. It's just tough to reconcile if you don't know how to use the historical data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Play around with the heatmaps. They're interactive, so there's a learning curve associated with them. Be patient and get your hands dirty a couple times - your comfort level will increase and you'll see the value. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're performing conversion optimization by analyzing the qualitative data provided by LuckyOrange. We're also able to identify repeat visitors by IP address, which helps us visualize the conversion flow. Review collected by and hosted on G2.com.

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Marketing Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Lucky Orange offers a wide range of options in its platform including heat maps, recorded sessions, and chat. The heat maps are very useful and are done in an interactive way that allows users to navigate the website and see where people have clicked most frequently. Review collected by and hosted on G2.com.

What do you dislike?

Lucky Orange doesn't provide long periods of tracking data without paying for it separately. The one-year subscription for data storage is fairly expensive (especially when, under normal circumstances, I wouldn't need to keep the data very long. If I want to be able to go back in time, though, the storage addition is required. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Lucky Orange has a lot of options. Be sure to only enable those that you need when you are building out the system. We didn't need chat, for example, so we disabled it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Lucky Orange for heatmaps and recorded sessions. Review collected by and hosted on G2.com.

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Managing Editor
Apparel & Fashion
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has a very easy setup process and has an excellent services. I love the smooth integration with HubSpot and flexible reporting features. It is easy to manage tags and keep track of the notifications. It also has a very affordable price. Review collected by and hosted on G2.com.

What do you dislike?

The custom fields are not very straightforward to deal with. Sometimes, loading takes a lot of time as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Absolutely recommend checking this solution out for weekly or monthly reporting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used it to keep track of sales, manage editorial content, and record new design features. It is a very simplistic software which works well in most of the aspects for me. Review collected by and hosted on G2.com.

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Director of Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like its use of heatmaps and page recordings to collect real time user experience. It's recording dash also shows attribution per user: source including landing pages, location, browser. Review collected by and hosted on G2.com.

What do you dislike?

The site dashboard feature is lacking when compared to other programs in the market. My biggest critique is that it lacks data storage. Our plan currently includes only 30days of data storage. This also means that I can only compare and share data for the past 30 days and cannot compare Year over Year or Month to Month. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a smart, easy to use, inexpensive program for collecting session replays and recordings. If that is your need, then this is a fine product to get that done and to inform your optimization, design, and testing process. I do not rely on this program for data or reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our main use of Lucky Orange is for session recordings and heatmaps to help optimize your website and landing pages. Review collected by and hosted on G2.com.

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Response from Bradley Friedman of Lucky Orange

Hey Mercedes,

Thanks for the feedback and we are glad to hear you feel the tools and price-point provide a service that is helpful in your daily activity. We would love to speak more about different options available to store data longer and look forward to connecting soon!

--Bradley

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Lucky Orange is easy to use. The interface is simple, and the information you can glean is amazing. From the heat maps to the live status to the chat - all of it amazing. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike is that we can not (as of yet):

- Add their tracking inside our system as it reveals to much info about the user.

- Block our internal IP addresses from within their portal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to see what visitors do, and make decisions based on where they click. Additionally, we can see if they click thru to our end goal - a signup. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I'm a huge fan of the heat maps and they also have a report to show how many people scroll down the pages. They also show you the most clicked on links on each page. Review collected by and hosted on G2.com.

What do you dislike?

You get very limited amount of big data to work with. You can watch individual screen recordings but to make informed decisions you need larger samples. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a relatively cheap software that is a benefit to any business big or small. If you're not sure I would get it for a month. I don't use the tool everyday but I always end up benefiting from it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

On-Page optimization is a breeze with this software. You see what they are clicking on and how users are interacting with the page. I am able to take what I learn on Lucky Orange and make edits to my page. Review collected by and hosted on G2.com.

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CA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The live session, when you can follow some visitors and see how they interact with your pages, and A/B testing Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the recording and live session give false pages do to caching tools Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Funnels and conversions. You can understand a customer if you look through his eyes, he can not see easily those buttons or where he should go on your website. You can correct that easily if you know that Review collected by and hosted on G2.com.

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President & CEO
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very cheap to use...

Records great video and gives great insight on details like where people logged in from, time on site, etc Review collected by and hosted on G2.com.

What do you dislike?

the site went down once and they had a hard time finding the videos that were recorded Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

seeing how people use the platform is amazing. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The tool was easy to use. It shows you search queries that triggered a visit to your site with the corresponding search engine. So if I was unable to see the search query in Google Analytics, LuckyOrange would show me the term. Review collected by and hosted on G2.com.

What do you dislike?

We were unable to generate a full heatmap report many times. It would crash often. Furthermore it would take ages to get a report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We want to see what elements on our pages users are interacting with. Review collected by and hosted on G2.com.

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