Zendesk - Custom Data Actions Reviews & Product Details

Well, Zendesk still manages to keep a very simple way to keep the lines open for the staff and the users. The updates are real-time. It can also be user-friendly at times and would be very easy to understand even if it is your first time to use it. They have a way to customize views and can also be used in mobile. Review collected by and hosted on G2.com.

There are some instances although out of hand like disrupted updates because of servers, also the cost per agent is a bit higher than other competition. Lastly, they don't offer international numbers. Review collected by and hosted on G2.com.

help to resolve customer queries and help to collect correct data and report Review collected by and hosted on G2.com.

there is nothing to dislike about the Zendesk. helps a lot in solving customer queries Review collected by and hosted on G2.com.

It is to filter out and create queues according to customer queries Review collected by and hosted on G2.com.

There is no option to undo a response sent Review collected by and hosted on G2.com.

The tool is very helpful and user-friendly and we can use these custom actions to make routing decisions within our interaction flow in Architect, to present information to our agents in Scripts Review collected by and hosted on G2.com.

I don't think there is anything to dislike as it works perfectly. Review collected by and hosted on G2.com.

The best part of this tool is it provides static actions and allows us to create custom actions that we can use to act on data in Zendesk Review collected by and hosted on G2.com.

I don't feel there is anything so that we could dislike it. Review collected by and hosted on G2.com.

Zendesk helps customer help to reloves queries with comfortable and friendly. Review collected by and hosted on G2.com.

Rich text editor for triggers to have a rich text auto email response. Overall we've loved it so far though. Review collected by and hosted on G2.com.

Zendesk gives a wide variety of option of automation which actually helps us in reducing SLA's Review collected by and hosted on G2.com.

The new ticket merging feature, in which you may accidentally merge tickets from different users Review collected by and hosted on G2.com.

Helps to resolve customer query and also helps in collecting data and report Review collected by and hosted on G2.com.

The UI of the entire tool seems old and can need an upgrade Review collected by and hosted on G2.com.

It helps us analyze relevant, real-time customer insights. Understand our customers and drive company growth through Qualtrics. Review collected by and hosted on G2.com.

There's nothing to dislike about this tool. Review collected by and hosted on G2.com.

The tool has helped me to solve our user queries and in finding the data. Review collected by and hosted on G2.com.

Unable to get the appropriate data sometimes, The UI needs an update. Review collected by and hosted on G2.com.