# Zendesk - Custom Data Actions Reviews **Vendor:** AppFoundry Community **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Zendesk - Custom Data Actions Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows. ## Zendesk - Custom Data Actions Reviews ### 1. Zendesk Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Archolo P. | Assistant Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Zendesk - Custom Data Actions?** Well, Zendesk still manages to keep a very simple way to keep the lines open for the staff and the users. The updates are realt time. It can also be user friendly at times and would be very easy to understand even if it is youir first time to use it. They have a way to customize views and can also be used in mobile. **What do you dislike about Zendesk - Custom Data Actions?** There are some instances although out of hand like disrupted updates because of servers, also the cost per agent is a bit higher than other competition. Lastly, they don't offer international numbers. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Everything can be integrated with Zendesk such as chat, phone, email and Social Media, it is like a one stop shop. You don't need to open multiple browsers just to keep everything in-check. That's what I love about Zendesk. ### 2. best platform for email support **Rating:** 5.0/5.0 stars **Reviewed by:** Boney P. | customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Zendesk - Custom Data Actions?** help to resolver customer queries and help to collect correct data and report **What do you dislike about Zendesk - Custom Data Actions?** there is nothing to dislike about the Zendesk. helps a lot in solving customer queries **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Solving the issues of customers via email support ### 3. IT is very user friendly and easy to get the data **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran G. | Senior Customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Zendesk - Custom Data Actions?** It is to filter out and create queues according to customer queries **What do you dislike about Zendesk - Custom Data Actions?** There is no option to undo a response sent **Recommendations to others considering Zendesk - Custom Data Actions:** Zendesk is very user-friendly tool if you looking to use it as a platform to receive the customer queries **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Customer Queries ### 4. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Zendesk - Custom Data Actions?** The tool is very helpful and user-friendly and we can use these custom actions to make routing decisions within our interaction flow in Architect, to present information to our agents in Scripts **What do you dislike about Zendesk - Custom Data Actions?** I don't think there is anything to dislike as it works perfectly. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Solving the disputes of Peer to Peer and in the very less time as well as we have all the old tickets which we can review to explain the things to other. ### 5. One of the Best Tool **Rating:** 5.0/5.0 stars **Reviewed by:** rajat r. | Customer Happiness Champion, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Zendesk - Custom Data Actions?** The best part of this tool is it provides dtatic actions and allows us to create custom actions that we can use to act on data in Zendesk **What do you dislike about Zendesk - Custom Data Actions?** I don't feel there is anything so that we could dislike it. **Recommendations to others considering Zendesk - Custom Data Actions:** Yes I would highly recommend other organizations to use this tool **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** I solve issue of gamers account through this. ### 6. Customer experience Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kaka Faizan A. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Zendesk - Custom Data Actions?** Zendesk helps customer help to reloves queries with comfortable and friendly. **What do you dislike about Zendesk - Custom Data Actions?** Rich text editor for triggers to have a rich text auto email response. Overall we've loved it so far though. **Recommendations to others considering Zendesk - Custom Data Actions:** user-friendly application to client resolve the problems **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** The biggest problem solving the ticket deflection spending a lot of time on help center creation, and answer bot. ### 7. Best in class **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Zendesk - Custom Data Actions?** Zendesk gives a wide variety of option of automation which actually helps us in reducing SLA's **What do you dislike about Zendesk - Custom Data Actions?** The new ticket merging feature, in which you may accidentally merge tickets from different users **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** We are currently using it as an escalation tool via email, and it's easy to create separate queues for different types of queries and then segregate them and divide it among multiple teams. ### 8. Tool experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan P. | Team Captain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Zendesk - Custom Data Actions?** Helps to resolve customer query and also helps in collecting data and report **What do you dislike about Zendesk - Custom Data Actions?** The UI of the entire tool seems old and can need an upgrade **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Customer queries of our product and collect the data on their responses ### 9. Easy and best **Rating:** 5.0/5.0 stars **Reviewed by:** Kritika K. | Customer Happiness Champion, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Zendesk - Custom Data Actions?** It helps us analyze relevant, real-time customer insights. Understand our customers and drive company growth through Qualtrics. **What do you dislike about Zendesk - Custom Data Actions?** There's nothing to dislike about this tool. **Recommendations to others considering Zendesk - Custom Data Actions:** I'll recommend this to every organization. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Custom actions allow us to retrieve, update, or create any data. ### 10. Tool Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Swati B. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Zendesk - Custom Data Actions?** The tool has helped me to solve our user queries and in finding the data. **What do you dislike about Zendesk - Custom Data Actions?** Unable to get the appropriate data sometimes, The UI needs an update. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** The queries of the users and I found it user-friendly. ### 11. Awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush J. | Financial Control Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Zendesk - Custom Data Actions?** Very creative, easy to use & efficient tool. **What do you dislike about Zendesk - Custom Data Actions?** I don't think there is anything to dislike tool **Recommendations to others considering Zendesk - Custom Data Actions:** I would highly recommend other organisation to use this tool **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** I resolve customer mails regarding gamers account issues. ### 12. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Iqbaljit Singh S. | Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Zendesk - Custom Data Actions?** Zendesk is very easy and convenient to use **What do you dislike about Zendesk - Custom Data Actions?** The application sometimes hang and is slow. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** I am solving user's queries. I have benefited a lot while using zendesk. ### 13. Makes work easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Zendesk - Custom Data Actions?** Filters that make search easy, graphical representation. **What do you dislike about Zendesk - Custom Data Actions?** Nothing yet, but surely review later if any issues. **What problems is Zendesk - Custom Data Actions solving and how is that benefiting you?** Tickets raised by Users. ## Zendesk - Custom Data Actions Discussions - [What is Zendesk - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-zendesk-custom-data-actions-used-for) - [View Zendesk - Custom Data Actions pricing details and edition comparison](https://www.g2.com/products/zendesk-custom-data-actions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A25%3A56+-0500&secure%5Bsession_id%5D=3599f8de-d67c-4ac4-86ba-3f99c1e22000&secure%5Btoken%5D=f5644309b26ff04b4b45f678f7227fcb4b27ae4f991a7d3b90caf3b3117b420d&format=llm_user) ## Zendesk - Custom Data Actions Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making