Attentive Reviews & Product Details

What I appreciate most about Attentive is its user-friendly interface. Our team was able to set up automations, analyze performance, and manage campaigns efficiently, even with very little training. The platform truly seems designed with marketers' needs in mind.

Also, Attentive's customer support and partnership. Our account manager regularly shares best practices and insights that help us improve our campaigns. It feels like a true collaboration rather than just using a platform. Review collected by and hosted on G2.com.

I would appreciate greater transparency in the analytics, especially regarding revenue attribution. It’s often unclear how Attentive determines the revenue attributed to individual SMS campaigns. Because the platform isn’t fully integrated with all of our internal sales systems, it can be challenging to confirm the source and accuracy of these figures. Improved visibility into the methods used for tracking and attributing revenue would make the reporting more trustworthy and useful. Review collected by and hosted on G2.com.

What I like best about Attentive is how intuitive and user-friendly the platform is. It makes setting up campaigns, automations, and list growth tools incredibly simple — even for someone without a deep technical background. Beyond ease of use, it’s powerful. We’ve seen a NOTICABLE increase in lead capture and engagement since launching. The interface is clean, the tools are smart, and it feels like the platform was built with real marketers in mind. Review collected by and hosted on G2.com.

Honestly, there’s not much I dislike. If I had to pick something, I’d say the pricing can feel a bit steep as your list grows, especially for smaller teams or startups. That said, the value is definitely there — it’s just something to keep an eye on as your subscriber count scales. A little more flexibility in customizing email templates would be nice too, but overall, it’s a great platform. Review collected by and hosted on G2.com.

The customer support provided by Attentive is hands-down the #1 reason we stick with them. We have worked with several account reps over the years and every single one has provided excellent service, attention to detail, and reliability. Although they are not the cheapest or easiest tool out there, they are the most innovative and quick-to-market with new features (especially proprietary AI.) Review collected by and hosted on G2.com.

A lot of power-user and enterprise features are available but not included in their UI, so we rely on their White Glove team for implementation. Not a deal-breaker, but definitely and interruption to the flow of a fast-moving team that prefers self-service. Review collected by and hosted on G2.com.

I'm very impressed by the amount of support and quickness of that support. Any issues have been thoroughly addressed and additionally, we've been onboarding to a new crm and they've been able to bend over backwards just to make that possible. Their email + sms is extremely user friendly and easy to use. Their integration team was extremely helpful and easy to actually use on a day to day. Review collected by and hosted on G2.com.

The only complaint on my end is attentive logs you out of your account every 10 minutes of inactivity then makes you log back in with your password and every 10 days they make you verify it with your sms. Their reports aren't as customizable as I would like, but I'll be digging into this more and more to see if that's just a me thing. Review collected by and hosted on G2.com.

I appreciate Attentive's easy-to-use interface, which simplifies navigation compared to other tools like Bloomreach, Braze, and Klaviyo. This usability significantly reduces my workload and enables me to manage SMS and email campaigns more efficiently. I value the ability of Attentive to drive incremental revenue through better SMS and triggered campaign emails, alongside its capability to lower my ESP pricing significantly. The resourceful and responsive support team has been beneficial, as has the straightforward platform setup, which, despite the inherent complexity of email migrations, included replication of all our templates and journeys. The overall pricing structure and performance of Attentive have been superior to the other tools we previously used. Review collected by and hosted on G2.com.

I find duplicating journeys in Attentive isn't intuitive. Although it is not a major issue since most of our journeys are unique, simplifying this process could enhance the overall experience. Review collected by and hosted on G2.com.

Attentive is consistently building on their product in new and innovative ways. They open up beta programs to users and are always looking for feedback on the product and making changes accordingly. Our account rep is very knowledgeable in the platform - shout out to Adam M! He and the team come to our weekly syncs with ideas that are not just new features to pitch but ways to help us meet our goals. They get to know us and our company and provide suggestions based on how we operate and our KPIs. The portal or platform itself is easy to navigate. Implementation, despite our homegrown platform was simple and they assisted with integration. Review collected by and hosted on G2.com.

The email program is still in early growth stage. I know it'll get there! Review collected by and hosted on G2.com.

Attentive has been a great platform for us, and one of the biggest strengths is how easy it is to use. The interface is intuitive, making it simple to build and manage campaigns without a steep learning curve. What really sets Attentive apart, though, is the quality of their customer service. From our customer success manager to the support staff, everyone has been quick to respond whenever we’ve needed help, and they go above and beyond to make sure our issues are resolved.

Our customer success manager, in particular, has been a fantastic resource. They’ve taken the time to understand our goals and have provided fresh insights into how we approach our SMS campaigns. By suggesting creative adjustments to both our audience targeting and messaging style, they’ve helped us unlock new opportunities and improve campaign performance. Overall, Attentive has been a valuable partner in helping us grow and refine our SMS marketing strategy. Review collected by and hosted on G2.com.

One challenge I’ve found with Attentive is that building segments can be a bit difficult. While the platform overall is easy to use, the segmentation process isn’t quite as intuitive and can take more time than expected, especially when trying to create more detailed or customized audiences.

Another area for improvement is the accessibility of their help and support resources. Unlike other software platforms where documentation and guides are easy to find and navigate, Attentive’s resources aren’t always as readily available. While their support team is responsive when you reach out, having more self-service tools and accessible resources would make it easier to quickly troubleshoot or learn new features on our own. Review collected by and hosted on G2.com.

The best thing about Attentive is the extraordinary level of support. I also love the continual roll out of new features and tools; Attentive feels ahead of the game in terms of staying on top of trends in the tech space. Review collected by and hosted on G2.com.

My biggest struggle with Attentive is their ability to integrate with common Shopify apps. Many apps that have deep integrations and customization available with other providers do not have the same functions with Attentive. Review collected by and hosted on G2.com.

If I have a random general question I can always email WhiteGlove and for numbers, or feature questions, strategy advice, etc I can always email my personal Attentive Rep, which I believe is gold. Other vendors I rely on and use do take several days to get back to me, so I know that means I need to research and stop working to take time to figure out what I need. With Attentive, I get questions answered Same Day. Review collected by and hosted on G2.com.

I'm not entirely sold on all the features coming out and labeled as AI. Wish we could schedule popups to go live and take down so that at midnight ET our sales popups could swap out. Review collected by and hosted on G2.com.

Extremely easy to build campaigns. Customer support is always helpful, and it's always been a simple process to get help. Initial setup was a breeze, and I really like the interface. Review collected by and hosted on G2.com.

Using Adobe Commerce, a lot of the metrics that I would like are not available in the dashboard and there have been some workarounds necessary to get actionable reporting. The integration could be better. It was, however, not a painful process to get the workarounds set up. Their support helped me out with out and it works fine for me. This weakness actually showed their strength with support more than anything. Review collected by and hosted on G2.com.